Covert Buick GMC Austin

GM Certified Internet Dealer, GM Certified Used Vehicles

11750D Research Blvd.
Austin, TX 78759

Sales: (512) 399-3583

Service: (512) 790-5843

Today 9:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/07/07/05/36/2016_chevrolet_equinox-pic-8284930259618150569-152x114.jpeg

2016 Chevrolet Equinox LT AWD Used Cars in Austin, TX 78759

Great Deal

Price: $17,980

Mileage: 21,553

Location: Austin, TX 78759

Average time on market: 36 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Blue Velvet Metallic Description: Used 2016 Chevrolet Equinox LT AWD for sale - $17,980, 21,553 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Technology Package, Convenience Package
https://static.cargurus.com/images/forsale/2018/07/02/19/18/2016_jeep_patriot-pic-6400786882286713271-152x114.jpeg

2016 Jeep Patriot Sport Used Cars in Austin, TX 78759

Great Deal

Price: $10,980

Mileage: 48,385

Location: Austin, TX 78759

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Granite Crystal Metallic Clearcoat Description: Used 2016 Jeep Patriot Sport for sale - $10,980, 48,385 miles with Bluetooth, Steel Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2014/08/20/04/40/2014_cadillac_ats-pic-1085682874732919683-152x114.jpeg

2014 Cadillac ATS 3.6L Premium RWD Used Cars in Austin, TX 78759

Great Deal

Price: $19,480

Mileage: 34,592

Location: Austin, TX 78759

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Raven Description: Used 2014 Cadillac ATS 3.6L Premium RWD for sale - $19,480, 34,592 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Climate Package
https://static.cargurus.com/images/forsale/2018/07/21/01/36/2018_cadillac_escalade-pic-2755615653039758572-152x114.jpeg

2018 Cadillac Escalade Premium Luxury RWD Used Cars in Austin, TX 78759

Great Deal

Price: $73,980

Mileage: 13,210

Location: Austin, TX 78759

Certified Pre-Owned: No Transmission: Automatic Color: Satin Steel Metallic Description: Used 2018 Cadillac Escalade Premium Luxury RWD for sale - $73,980, 13,210 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/07/11/01/20/2015_chevrolet_silverado_1500-pic-175090563228015521-152x114.jpeg

2015 Chevrolet Silverado 1500 LT Crew Cab RWD Used Cars in Austin, TX 78759

Great Deal

Price: $26,480

Mileage: 34,950

Location: Austin, TX 78759

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Ocean Blue Metallic Description: Used 2015 Chevrolet Silverado 1500 LT Crew Cab RWD for sale - $26,480, 34,950 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Suspension Package, Convenience Package
https://static.cargurus.com/images/forsale/2018/07/11/01/20/2008_ford_f-150-pic-2432330787541034527-152x114.jpeg

2008 Ford F-150 XL Used Cars in Austin, TX 78759

Great Deal

Price: $6,980

Mileage: 99,366

Location: Austin, TX 78759

Average time on market: 19 days Certified Pre-Owned: No Color: Red Description: Used 2008 Ford F-150 XL for sale - $6,980, 99,366 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/07/07/02/37/2017_infiniti_qx80-pic-6772349340830638341-152x114.jpeg

2017 INFINITI QX80 RWD Used Cars in Austin, TX 78759

Great Deal

Price: $39,480

Mileage: 32,667

Location: Austin, TX 78759

Average time on market: 37 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Hermosa Blue Description: Used 2017 INFINITI QX80 RWD for sale - $39,480, 32,667 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/07/07/04/29/2016_cadillac_srx-pic-6575961414986548909-152x114.jpeg

2016 Cadillac SRX Luxury FWD Used Cars in Austin, TX 78759

Great Deal

Price: $25,980

Mileage: 20,531

Location: Austin, TX 78759

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Radiant Silver Metallic Description: Used 2016 Cadillac SRX Luxury FWD for sale - $25,980, 20,531 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/07/13/01/35/2014_dodge_charger-pic-6837662136490565347-152x114.jpeg

2014 Dodge Charger Used Cars in Austin, TX 78759

Good Deal

Price: $18,980

Mileage: 46,270

Location: Austin, TX 78759

Average time on market: 30 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Granite Crystal Metallic Clearcoat Description: Used 2014 Dodge Charger for sale - $18,980, 46,270 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Quick Order Package
https://static.cargurus.com/images/forsale/2018/07/07/06/53/2014_gmc_yukon-pic-6053772350606605844-152x114.jpeg

2014 GMC Yukon Denali Used Cars in Austin, TX 78759

Good Deal

Price: $28,980

Mileage: 70,167

Location: Austin, TX 78759

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Crystal Red Tintcoat Description: Used 2014 GMC Yukon Denali for sale - $28,980, 70,167 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Chrome Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/07/07/50/2014_cadillac_escalade_esv-pic-3725804862838440912-152x114.jpeg

2014 Cadillac Escalade ESV Premium RWD Used Cars in Austin, TX 78759

Good Deal

Price: $27,980

Mileage: 95,888

Location: Austin, TX 78759

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Diamond Pearl Description: Used 2014 Cadillac Escalade ESV Premium RWD for sale - $27,980, 95,888 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/07/02/19/18/2015_infiniti_qx60-pic-2100925647273795384-152x114.jpeg

2015 INFINITI QX60 AWD Used Cars in Austin, TX 78759

Good Deal

Price: $28,980

Mileage: 26,390

Location: Austin, TX 78759

Average time on market: 26 days Certified Pre-Owned: No Color: Liquid Platinum Description: Used 2015 INFINITI QX60 AWD for sale - $28,980, 26,390 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package, P01 Premium Package
https://static.cargurus.com/images/forsale/2018/07/07/07/26/2018_chevrolet_silverado_1500-pic-9142472235868621564-152x114.jpeg

2018 Chevrolet Silverado 1500 LT Double Cab RWD Used Cars in Austin, TX 78759

Good Deal

Price: $26,980

Mileage: 11,261

Location: Austin, TX 78759

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Graphite Metallic Description: Used 2018 Chevrolet Silverado 1500 LT Double Cab RWD for sale - $26,980, 11,261 miles with Bluetooth, Backup Camera, Aluminum Wheels, Convenience Package
https://static.cargurus.com/images/forsale/2018/07/07/01/44/2016_jeep_wrangler_unlimited-pic-6425307028589923067-152x114.jpeg

2016 Jeep Wrangler Unlimited Sahara Used Cars in Austin, TX 78759

Good Deal

Price: $28,980

Mileage: 40,615

Location: Austin, TX 78759

Average time on market: 39 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Tank Clearcoat Description: Used 2016 Jeep Wrangler Unlimited Sahara for sale - $28,980, 40,615 miles with Bluetooth, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/07/02/19/18/2014_chevrolet_silverado_1500-pic-8106223484994366675-152x114.jpeg

2014 Chevrolet Silverado 1500 LT Crew Cab RWD Used Cars in Austin, TX 78759

Good Deal

Price: $24,980

Mileage: 56,457

Location: Austin, TX 78759

Average time on market: 23 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Deep Ruby Metallic Description: Used 2014 Chevrolet Silverado 1500 LT Crew Cab RWD for sale - $24,980, 56,457 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Suspension Package, Convenience Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 17, 2018
On 07/09/18 I emailed Covert Buick GMC about the 2008 Honda Accord. The following morning I was contacted by a sales rep about the Honda. I went to the dealership looked over the Honda. Long story short, I own the vehicle now. They did a "GREAT JOB" getting me into the vehicle.
Jul 16, 2018
DaddyZ77
I bought a used car from Covert Buick and have had an excellent experience with their team. I discovered a dent in the bumper just as I was about to drive it off the lot. My salesman Kyle immediately had the mechanics replace it with a new one. When I got home, I discovered a chip in the windshield. I sent Kyle a picture and he took care of it, no questions asked. Now two weeks later, that repair failed. A large crack suddenly formed while my car was parked. I heard the pop as I was walking to my door. So again I sent a picture to Kyle. He replied immediately and promised to take the matter to Ricardo the sales manager. Ten minutes later he sent me a message saying that Covert would cover a full replacement and a loaner vehicle at my earliest convenience. I'm taking it in tomorrow morning. It is clear to me that Covert Buick makes customer satisfaction a top priority. Many thanks to Kyle, Ricardo, Chris (finance) and the whole team at Covert Buick!
Jul 8, 2018
Good prices
Jul 8, 2018
I received an e-mail from them, but I never followed up after deciding I didn't want a brown one.
Jul 2, 2018
GuruTDGGZ
Great dealership with solid customer service. Mark "BBQ",as he goes by, is a great guy and supremely honest.
Response from current dealership:
Hello, thank you so much for leaving a positive review! We appreciate the kind words.
Jul 2, 2018
Kyle was very helpful on all my questions when I had during the whole process never rush me into buying the truck at all. Overall the whole experience was very good with the dealership.
Response from current dealership:
Alex, thank you for taking the time to leave a review. We are happy to hear you had a wonderful experience at our dealership.
Jul 1, 2018
GuruTBC5F
The dealership was very straightforward in coming up with the final price. There were no Shenanigans in the finance room. Overall it was a great experience. I only lose one star because their aftermarket options were at a huge markup.
Response from current dealership:
Hello, thank you for leaving great feedback. We are happy to hear you had a easy and smooth experience at our dealership. Should you need anything in the future, please let us know!
Jun 10, 2018
Very helpful and informative. Great experience.
Jun 7, 2018
Very quick to respond through email and a courtesy call. Very professional group. Unfortunately my travel plans was cancelled. I will make a effort to stop in when i return to Austin.
Response from current dealership:
Thank you for leaving great feedback about our team. We look forward to working with you in the future.
May 22, 2018
Smith2001
They were very thorough with their contact and follow up.
May 14, 2018
Fleetline_1821
They got back to me pretty quickly,. We're just looking around right now so we'll contact them when more serious about buying
May 13, 2018
Excellent
0 people found this review helpful.
May 6, 2018
Guru5ZS4D
Salesman followed-up right away. Knowledgeable, friendly and attentive.
May 6, 2018
Mizzo99
Good experience at this dealer; friendly service, fairly smooth transaction, ended up buying the vehicle and obtaining financing through the dealer.
May 3, 2018
The dealership contacted me right away. They were super helpful.
Apr 23, 2018
Fine ..... good reply
Apr 16, 2018
TEBC
I did not purchase a vehicle, but they called & sent emails. They were courteous & helpful.
Apr 12, 2018
GuruYS1Z3
Very kind of me
Apr 5, 2018
Bill was wonderful. Rarely do I enjoy buying a car. But, this time I did!
Apr 3, 2018
My experience with Covert was awesome!!!
0 people found this review helpful.
Apr 2, 2018
We were able to work out a deal and a good value for our trade. We bought this vehicle.
Mar 31, 2018
GuruDBBZX
Very helpful and willing to work with you.
Mar 10, 2018
Great Salesmen was very professional. He knew what he was talking about called me back when he said. He didn't leaving me hanging like other Car Salesmen. Good People!
Mar 7, 2018
Very pleasant experience. Staff is very knowledgeable and proficient with their jobs.
Mar 5, 2018
No wonder they have been in the business for so many years - friendly , yet professional staff, prompt response. I'm a European and was prepared for a dreadful day at a dealership , because this is how a car purchase goes on the other side of the Atlantic, but process here was smooth and easy. Huge thanks to Josh who was extremely patient and helpful!
Response from current dealership:
Borislava, thank you for leaving a review! We are thrilled to hear about your experience. Josh is an asset to our team! Thank you for your business!
Mar 4, 2018
Jamar Jefferson
It was Cool Wayne my salesman was laid back very informative all the way down to programming my Bluetooth
Response from current dealership:
Jamar, we are happy to hear Wayne provided a great experience at the dealership!
Feb 24, 2018
Good! Need to return car for a repair, but still a good experience
Response from current dealership:
Cathy, thank you for the review!
Feb 7, 2018
Dustin was great at calling me promptly, he is definitely put in the effort to find the car I wanted. However, I purchased a 2015 genesis 5.0 from another dealer in Houston on 2/5/2018.
0 people found this review helpful.
Response from current dealership:
Pam, thank you for your review. We are happy to hear Dustin provided a great service!
Jan 20, 2018
They were very responsive
Response from current dealership:
Bryan, thank you for leaving us feedback!
Jan 15, 2018
Wonderful service!
1 people found this review helpful.
Response from current dealership:
John, thank you for leaving us a review!
Dec 15, 2017
John did contact me and yes we went to the dealership. Found a car we liked but for some reason could not get the rebate approved in a timely manner so had to cancell the transaction. John did all he could,
1 people found this review helpful.
Dec 13, 2017
The dealership was great. Clyde was great to work with. The vehicle had some issues so it was sent off for inspection and repairs.
Response from current dealership:
Thank you for your review, Jose!  If there is anything else we can do you assist you in getting your vehicle fixed, please reach out to us!
Oct 29, 2017
It was good experience I was not expecting the respond and the help I received by the sales representative that was working with me unfortunately I have not been able to make it over there due to my work schedule but I'm going to try to make it
Sep 21, 2017
It was good!!
2 people found this review helpful.
Response from current dealership:
Thank you for the 5 star review Yvette!
Sep 19, 2017
Very professional, held on to the vehicle for me while i drove to pick up from houston texas. eddie provided me with the carafe and service records. vehicle was in better condition than advertised. i would buy another car from here hands down. thanks guys!!!!
2 people found this review helpful.
Response from current dealership:
Thank you for the 5 star review Art!
Sep 19, 2017
He was polite and courteous. Very informative on product.
2 people found this review helpful.
Response from current dealership:
Thanks for the great review Angie!
Sep 17, 2017
Easy busy experience..Cory emailed me bk immediately. Josh and Travis are reali good.
2 people found this review helpful.
Sep 11, 2017
Good nice staff more than willing to help
2 people found this review helpful.
Aug 20, 2017
I did not end up working with them however their communication was good.
2 people found this review helpful.
Aug 20, 2017
GuruDX5P6
Very responsive
1 people found this review helpful.
Jul 28, 2017
adamsmith765
great
Jun 23, 2017
Horrible! After never getting my calls returned or questions answered by one I got in touch with another salesman that also never returned my calls. So disappointing!
4 people found this review helpful.
Jun 18, 2017
They contacted me back quickly and answered my question
Jun 2, 2017
The automated service isn't up to par with what is viable on the website. The vehicle was already sold but yet the emails stated otherwise. Not very professional in my opinion.
1 people found this review helpful.
May 23, 2017
Best experience ever! Very responsive & attentive. Helped me along the way & bent over backwards!
May 8, 2017
Dustin, our salesperson was very good and seemed genuine in helping us. But, the finance manager, I believe his name was Ray, was unsatisfactory as he did not look into which financing options were the best for us. The dealership seems to only give you the option of financing through GM Financial. Also, I wanted to run the financing in my name only but he decided that it was best to run it with myself and my wife as a co-applicant. Again, he gave us no options. He is the reason they get 3 stars.
3 people found this review helpful.
Mar 25, 2017
The salesman was very patient and helpful. However we were so happy with getting the vehicle that we were not thorough in our inspection. The last row of seats had a long tear in the leather seat back. We'll have to get that repaired before getting the kids in and it gets worse. We are very happy w/the vehicle and it will make life with the kids (6) much better. Also the up sale on the maintenance for the vehicle was a concern for us.
2 people found this review helpful.
Mar 9, 2017
The sales guy was very helpful. Tried to get the payments where I needed them. We were close and he went to his manager to start financing. The manager rejected it and said I needed $6,000 down to get close to my payments which makes no since with even with full advertised price. I told them No thanks and the sales guy said he understood.
5 people found this review helpful.
Mar 5, 2017
There are some good salesman here, but most of them don't really care. If you don't buy a car same day with these guys, they won't help you till they need a sale. I told one salesman i couldn't come in because of a funeral, and he called me during the funeral. There are some good guys there, but overall huge dissapointment.
6 people found this review helpful.
Jan 3, 2017
Tried to sell me car that had sold but then wanted to "give a deal" on a different mustang. If you don't have the car have the morals to say you don't have it so you don't waste people's time.
9 people found this review helpful.
Dec 9, 2016
Very professional service. I was surprised by how quickly they processed my transaction.
1 people found this review helpful.
Oct 6, 2016
I asked to be contacted by email and all they've done is call the phone number over and over. Not interested in that just wanted a quote.
5 people found this review helpful.
Response from current dealership:
Thank you for bringing this situation to my attention, David. We want to make sure your wants and needs are addressed. Please feel free to email me at corycovert@covertauto.com so we can discuss this further.
Sep 22, 2016
Salesperson abruptly ended email communication. I wrote back to inquire again the next day, but did not hear back after that. Made a 2015 Enclave Premium purchase from another dealer. My experience was good up to that point.
4 people found this review helpful.
Response from current dealership:
Thank you for your feedback, Paul.  It's disappointing to hear that you didn't receive the treatment or communication you deserve.  We would appreciate a chance to make amends - please contact me so I can work on fixing anything that went wrong.  -Chris Cannatti, 512-583-3213
Sep 18, 2016
JorgeC_theTwin
Responded quick with the carfax and drive out price. Was looking to buy a vehicle of theirs. I live about 2hrs away tho. The vehicle i wanted had got sold the day i was suppose to go. And the guy who was helping me kindly emailed me that morning that it had sold. So i wouldnt waste my time with the long drive. Great service!
Response from current dealership:
Thanks, Jorge! We are thrilled to hear our team provided you with clear communication and efficiency, they will be happy to hear your kind words! Please let us know if we can be of any help in the future!
Sep 8, 2016
We purchased this vehicle. Good service, good price.
Response from current dealership:
Thanks, Nestor!  We're glad to hear you had a good experience with us.  We hope to see you again, thank you for your business!
Aug 10, 2016
Great Service. Applied for a truck and a car online and had an excellent experience. The staff wend above and beyond their daily duties to ensure complete satisfaction
Response from current dealership:
Kris, thank you for your review!  We're so glad to hear that you had a good experience with us.  It's always our goal to provide five-star service - if there is anything we can do to make your next visit even better, please don't hesitate to contact me.  We hope to see you again!  -Chris Cannatti, 512-583-3213
Jul 22, 2016
Was contacted but had to go to dealer to start even talking about trade in values. I livd too far away to proceed further.
Response from current dealership:
John, thank you for your honest feedback. If I can do anything else to ensure your future satisfaction, please contact me. Chris Cannatti at 512-583-3213
Read 65 old reviews
Jul 12, 2016
dbechtol
Replied, but took 3 emails to get a response to my initial question.
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your review. Though we are not happy that it took longer than anticipated to get your situation resolved, we are glad to know that your questions were answered.
Jul 10, 2016
Dealer responded, but did not answer my question.
2 people found this review helpful.
Response from current dealership:
Hello, Gillian. Thank you for your feedback. I'd like to have the chance to answer any questions or concerns you may have. Will you please contact me directly at your earliest convenience? I hope to hear from you soon.
Best, Chris Cannatti at 512-583-3213
Jul 9, 2016
This will be a long response. I believe in giving people or places the benefit of the doubt when it comes to bad service. Well this is strike 3 for Covert. 4 years ago I went to Covert to test drive an Infiniti to which I was told to take it home. I thought that was exciting until the next day I brought it back only to find that my truck, that I had left in their personal dealership, was towed away. I was unable to get my truck back for 2 days. I was never even given an apology! Two years ago I went to look at a sierra 1500. While their I showed the salesman the exact truck that I found up in dallas, with 10k less mileage for 1500 less. I was told they would not budge on the price and I was more than welcome to go to Dallas. Spoiler alert, I did! Now to this past two weeks. I've been looking for a 14 sierra SLT for almost 2 months now. I inquired about this truck at Covert and was told it was available by two different salesmen. Now I think it was the same guy with two different email names. I drove an hr down to look at the truck but surprise, surprise it was mysteriously sold!. I left due to the fact that it was strike 3! I then got an email stating yes it was sold but he has other options. I then received another email asking if I was still interested in the sold truck! Needless to say, I'm very ashamed with how Covert has handled themselves over the years. I will be telling everyone I know how shady and untrustworthy I personally feel Covert Buick GMC is. I understand businesses have to make money but I don't think it's ok to lie to customers just to get them in the door. If a vehicle is sold, be honest and upfront. I'm sure people like myself will be more willing get to work with an honest person. Right Josh? Right Ben?
10 people found this review helpful.
Response from current dealership:
Thank you for your feedback, Tommy.  We're disappointed to hear about your experiences with our dealership - this is not on par with our standards.  Your satisfaction is important to us and we would like to make amends.  Please contact me at your convenience so I can learn more about the circumstances and have a chance to make things right.  -Chris Cannatti, 512-583-3213
Jul 4, 2016
Lilzo
I received a prompt call from a salesman as soon as I sent a message from car guru. I believed the price qas very good so I asked the gentleman that emailed me for a total price. He emailed it to me. I asked him to let me know who my bank needed to write the check to. I was then asked to send him a copy of my drivers license and insurance, which i did send. The following day the salesman emailed me to give him my credit card over the phone so he could charge 1000.00 as a deposit for the truck. I messaged him back asking him if the total price he had given me was the correct one. He replied that he was going to verify. Later in the day he told me the wheels on the truck had been upgraded from the ones in the picture at car guru. I replied that I wanted the wheels on the car guru picture. He later emailed me a new price including an extra 500 for replacing the wheels. I told him I could not afford it and he emailed me thanking me for my effort. And did not offer any other options. My only problem was that the salesman did not check on the vehicle when he gave me the total price the first time. Other than that he was friendly and responded in a timely manner. Thanks
1 people found this review helpful.
Response from current dealership:
Lilzo, thank you for your feedback.  We're glad that the salesperson was friendly and prompt with getting back to you.  We regret that we couldn't get the vehicle with the tires that you wanted, though.  Please let us know if there is anything else we can do for you, your business is important to us!  Chris Cannatti, 512-583-3213
Jun 8, 2016
One person called me. Asked a few questioned and never called back. It's ok. I got the car from another dealership.
2 people found this review helpful.
Response from current dealership:
Ronald, thanks for your feedback, we appreciate it so that we can continue to improve our service.
Jun 1, 2016
Quick responses
0 people found this review helpful.
Response from current dealership:
Thank you for your review Thomas! We're glad we've been able to get back to you quickly. If there's anything we can do to improve your future experiences with us please let us know.
May 22, 2016
Immediately responded by email
0 people found this review helpful.
Response from current dealership:
Thanks for your 5-star review Ed! We're happy to hear our team got right back to you via email. If we can assist you any further please feel free to reach out.
Apr 11, 2016
Great dealership!!
0 people found this review helpful.
Response from current dealership:
Thank you for the kind words, Kevin. We appreciate your business and hope to see you again in the future.
Mar 28, 2016
felton63
contacted by multiple representatives. Not sure if the vehicle was available for the advertised price. Was very interested in the 2014 GL63 for under $70,000. Dealer stated the vehicle was pending contract.
0 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We appreciate your business and hope to see you again in the future.
Mar 23, 2016
Friendly
0 people found this review helpful.
Response from current dealership:
Sylvia,

Thanks so much for the 5 Star Review!
Mar 17, 2016
I was contacted promptly concerning the vehicle I was interested in, and the sales process was excellent. No pressure to buy, which turns me off immediately, staff was informative and attentive to my needs, and the price was better, by far, than other dealerships. Love my new truck.
Response from current dealership:
Larry,

Thank you so much for the wonderful review. We appreciate the feedback and your business. Working with you was a joy and we look forward to seeing you again! Congrats on the new truck!
Mar 17, 2016
Personalized emails and prompt responses
Response from current dealership:
Steve,

Thank you for the kind words and the 5 star review. We enjoyed working with you as well. We look forward to seeing you again in the future.
Mar 15, 2016
Did not answer question, said would call back, never did.
1 people found this review helpful.
Response from current dealership:
Thank you so much for the feedback. With your review we can continue to improve our service going forward. Please feel free to contact us anytime if you have any other concerns.
Mar 8, 2016
Polite calls and emails. Follow-ups as well, but not so much it was a bother.
Response from current dealership:
Thank you so much for the kind words and the 5 star review! It was a pleasure working with you as well. We look forward to seeing you again.
Mar 4, 2016
Lagbator
great
Response from current dealership:
Thank you so much for the 5 star review!
Feb 19, 2016
Great response time. Great follow up, knew great deal about the vehicle.
Response from current dealership:
John, thank you so much for the kind words and the 5 star review!
Feb 18, 2016
Initially, everything went smooth before purchasing the car. I was working with Ricardo and exchanging needed information to purchase this vehicle. I made the drive from Dallas to Austin to their dealership. I test drove the vehicle and mechanically, it was fine. I parked the car back at the dealership and went to go sign papers to take the car home. After said and done, I got back into the car and noticed the SOS system was trying to call, the SOS light was flashing and the SOS malfunction light was on. The radio was also not working so I went back inside to address this issue. Ricardo said he had to turn off the radio because the detail guy had the music loud and must have accidentally pressed the SOS button. I believed him at first. We tried to disconnect the battery and see if it would go away. The light was off but the radio still didn't work. I didn't think it was a big deal at the time so I drove back to Dallas. Once I was back in Dallas, I parked the car only to notice that the "Low oil minimum level" light was on. It was late so I couldn't contact the dealership so I waited to address this issue Monday morning. In the meantime, I had a friend drive me to pick up 9 qts of Castrol 10W60 oil, which costed me $126.56. I had to put in over 6 qts (vehicle holds 8.8 wts) before it was full. I also took the car to the dealership in Dallas to see what was wrong with the SOS and radio only to find out there were 9 fault codes, 6 of them related to the SOS and radio systems. I paid the diagnostic fee and took the car back home. I then provided Ricardo my receipts of the oil and the diagnostic fee and fault codes. I was hoping the dealership would be able to cover some of these costs since they did not address me of any of these issues and they shouldn't have sold me a car with low oil. Now they're saying they are not willing to compensate me for anything. I do not recommend buying a car from here.
5 people found this review helpful.
Response from current dealership:
Jay,

Thank you for taking the time to leave a review, we always appreciate feedback. We are sorry to hear about your frustration and we have worked with you in person and on the phone to rectify the situation. If you feel that there are any different concerns you would like to discuss, please feel free to call Chris Cannatti at 512-583-3213. Thank you.
Feb 17, 2016
dwgilbert01
Contacted me on the computer and called me to tell me that they would love my business.
Response from current dealership:
Thank you so much for the 5 star review! We appreciate it!
Feb 12, 2016
Was very satisfied and everything was handled professionally. From the salesman all the way down to the delivery personnel. Thank you
Jan 26, 2016
Good dealer - lots of inventory - quick response Price still high - but good quality products
Jan 22, 2016
It was very good experience with this dealer, he helped me a lot. Thank you for it
Jan 15, 2016
Great
0 people found this review helpful.
Jan 4, 2016
Excellent
0 people found this review helpful.
Dec 30, 2015
bought 2 Cadillacs, and have had service there many times, all top quality
Dec 29, 2015
Ken Bell there is a terrific salesman. He really goes the extra mile for you.
Dec 21, 2015
Great, very helpful and forthcoming.
Dec 20, 2015
Outstanding communication. I realized price was over my budget. Again perfect communication skills. Thanks for your help.
Dec 15, 2015
Awesome service great people and great vehicle prices
Nov 23, 2015
My experience was very good
Nov 20, 2015
Best sells team i have ever worked with
1 people found this review helpful.
Oct 25, 2015
Went to pick up the truck, truck was already sold.
1 people found this review helpful.
Oct 22, 2015
The sales person was outstanding. Although I did not purchase my vehicle with them. I must commend their organization for an environment of excellence when promoting the sell of their product. I would definitely recommend to all my family and friends.
1 people found this review helpful.
Oct 14, 2015
dahtpoe
I like doing as much as possible over email and the phone. Made for a much less painful process.
Oct 6, 2015
The dealer was great. Contacted me quickly. The only negative was that they didn't call back when they said they would.
Sep 18, 2015
Excellent pricing. Salesman was hard to get in contact with. I can see why they're so busy with the great deals they offer.
Aug 28, 2015
Great experience. Walking away very satisfied that I got a great deal. No sales pressure at all.
Jul 11, 2015
I bought my car here. Great, positive experience. Paul and Sharon were great.
Jun 15, 2015
I got my appointments mixed up and visited this dealership when my salesperson was with another customer. One of the other associates was able to help me, and I appreciated the walkthrough he gave on the car I was interested in. The tone and nature of the follow-up emails from the original salesperson were not enjoyable, though.
Jun 3, 2015
Great
May 11, 2015
Good deal enjoyed buying from them Wayne was on the ball
1 people found this review helpful.
Mar 15, 2015
Helpful and not pushy
Dec 24, 2014
My wife and I had a fantastic experience with this dealership. Our sales agent, Danny Elalouf was absolutely golden, and the sales manager, Tom, was awesome as well. We wound up purchasing this 2010 GMC Yukon XL Denali, and they completely delivered on all promises. We are very happy customers and will return to do business there again in the future. Highly recommended... Covert Buick GMC, Austin, TX
Dec 5, 2014
Great got in and out without any hassle
Jul 26, 2014
Sales person not to personable, I was put off. Did have follow up communication
Jul 25, 2014
Excellent
Jul 12, 2014
great friendly staff... they did everything to get me the best possible rate in order for me to drive off with my new vehicle...
1 people found this review helpful.
Jul 11, 2014
They response right away
May 25, 2014
I love Covert Buick I will be back for my next Car thanks again Mr Casa!!!
Apr 27, 2014
Great service and fair prices. Will always shop with covert first.
Apr 21, 2014
Greatest dealership ever...... My wife loves her Yukon Denali.. Thank you very much....
Apr 1, 2014
Excellent experience, purchased vehicle
Feb 1, 2014
2011CadillacSRX
Seemed "real" and honest, just didn't have the car I wanted
Nov 12, 2013
Ricardo responded within hours, we test drove the car, asked for an alignment. Ricardo took care of this right away. Mitch in financing was amazing. He asked what our goals were first thing and came up with something that we were really happy with. No pressure, just great information from someone who worked really hard to make things easy for us. Great experience.
Sep 2, 2013
very helpful
Jul 24, 2013
First Class follow up
Jun 12, 2013
Eddie our salesman was the best. There was never any pressure or issues. We will be returning soon to buy my wife a new car.
Jun 11, 2013
Slow to respond, had no clue what vehicle I was inquiring about.
Dec 1, 2012
Went to test drive & had called in advance but car salesman didnt tell me it sold until i got there
1 people found this review helpful.
Nov 25, 2012
It was straight forward, fast, honest and no selling gamesmanship were used to close the deal.
Oct 4, 2012
Salesman has been attentive, but still deciding on the purchase
Aug 22, 2012
Excellent follow-up, both on email and phone.
Aug 18, 2012
great
Jul 22, 2012
Michael Richardson was a friendly sales rep. However, when I emailed him to make a test drive appointment, he should have included in his confirmation email to me that the car had not only been used by someone who soiled the interior with chips, toothpaste dispenser, bread crumbs, dirt etc, but also that the car had been wrecked. (He claimed it happened on an overnight test drive the night before. Though possible, I doubt it because he had my number and I didn't arrive on lot until 11:00 am. Plenty of time to tell me not to come or to come look at other vehicles instead.). When we arrived, the hood had about an 18 inch crease right on the nose and the car was not nearly as clean as the photos indicated. This is NOT the treatment I expected from a reputable Cadillac dealer. To me, it demonstrated a lack of integrity and someone who merely wanted to sell a car. I drove over an hour to see this vehicle. He should have told me, "Sorry, that car has been pulled from the lot for rehab". Maybe it was fate. I purchased a fully loaded, XR with leather, DVD, automatic everything and 6000 miles less in Houston yesterday with TTL included for $200.00 less than Coverts asking price for a wrecked vehicle. Coverts vehicle, at the time of my test drive, had over 52, 990 over 1 week ago. My new Saturn is Immaculate. Thank you Parkway Chevy of Houston.
1 people found this review helpful.
May 29, 2012
Poor follow up. They were to send a pic and didn't.
1 people found this review helpful.
May 19, 2012
haven't heard any thing about the car I am looking for
1 people found this review helpful.

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