Coggin Toyota At The Avenues

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Express Lube, New Owner Events, Rent A Car, Parts Center,
Toyota Certified Used Vehicles

11340 Philips Hwy
Jacksonville, FL 32256

Sales: (855) 875-4424

Service: (855) 875-4424

Today 9:00 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 5, 2017
Good response Good offer but failed to mention interior color which turned to be a sort of rusty red So didn’t buy
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2017
Sent a very helpful video of the specific car, model, year I was looking at, turns out I bought locally, but if I hadn;t--they would have won my business. Highly recommend, they follow-up but are not invasive.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 7, 2017
jllorca
5
Dealer was courteous and responded to my information regarding this truck.
Is this review helpful? Yes | No
Sep 30, 2017
Bought a 2009 Camry for my daughter. Very good experience. No pressure sales. Timur was easy to work with and seemed straightforward. I had a pre-purchase inspection done nearby which found only a few very minor issues that weren't of much significance - things you might expect from an eight year old car. Not much wiggle room at all on the price BUT it was still a better deal than I could find anywhere else in recent months. Overall, it was a smooth and painless experience and we are pleased with the purchase.
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Jul 5, 2017
good service,awesome people.Did buy a car from them.
Is this review helpful? Yes | No

Response from Coggin Toyota At The Avenues:

Hello Iana, and thank you for taking the time to write your review. I am pleased to hear that you had a great experience with us here at Coggin Toyota at the Avenues. We appreciate your business and this review. John Clark, General Manager
Jun 21, 2017
Very nice dealership. Never felt pressured and Rerrick Davis did a great job lining up all the vehicle Iwanted to test drive. He never made me feel like I was wasting his time. It was a pleasure and I would highly recommend them
1 of 1 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Hello Shelly, and thank you for your positive review with us here at Coggin Toyota at the Avenues. I am pleased to hear that Rerrick did a great job of lining up vehicles for you to test drive, and that you never felt pressured during your experience. If we can ever be of any assistance, please feel free to contact us. John Clark, Genreal Manager
Apr 25, 2017
Dealer was very responsive and efficient. Rerrick Davis and Brentwood Cox were professional and easy to work with.
2 of 2 people found this review helpful.
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Apr 21, 2017
I contacted them by phone to confirm car was available, I drove after work during rush hour to get there and the seller found the key but not the car. Apparently the car was sent to auction. The next day another seller contacted me and said car had been sold (WITHOUT the key??) but they had others available! (Yeah! $3-5k more than the one I was interested of course!)
0 of 1 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Hello,

I wanted to be sure to reach out to you about this unfortunate experience, and apologize for what occurred. Please give me  a call when possible so that we can discuss this in greater detail and resolve this unfortunate situation.

Regards,

Russell Graff
904-470-3727
Apr 10, 2017
We made an appointment to see the vehicle. When we got there, the vehicle had sold. We did purchase another 4Runner.
Is this review helpful? Yes | No

Response from Coggin Toyota At The Avenues:

Kelley, thank you for taking the time to leave us feedback. John Clark, General Manager
Mar 31, 2017
Terrible. People here are confused. The internet manager responded to my inquiry with an offer. I thought it was the start of a chain of conversation that would lead to a purchase. I asked for an-out-the-door price. I didn't hear from him again so I called the dealership and left a message twice. The third time I called he was still not available so I was given to a salesman who gave me another offer that is way off. Then I got an email from the internet manager again so I asked him the out-the-door price. I never heard from him again. So I decided to visit the dealership and talked to a salesman who did not let me walk the lot instead told me stay where I was and he will look for the one I wanted to see. He came back and said they don't have the unit I was looking for - the one you are showing on your website - is not here. This salesman pushed a 2016 they have on display at the front of the store so hard even I have stressed to him that I don't want it. To top it all, this guy is on the phone with his family while talking to me. My tip to you, go somewhere else for your new Toyota.
3 of 3 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Ted, I am so sorry that it was a negative one. Providing a great customer service and sales experience to our customers is our top priority. I would like to hear more about your visit, so please contact me at 904-638-7713, so that we can discuss where we went wrong and gain that trust back. John Clark, General Manager
Mar 2, 2017
Very positive
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Coggin Toyota At The Avenues:

David, thank you for taking the time to leave us feedback.  John Clark, General Manager
Feb 21, 2017
Daryl Fuller
David and the people at Coggin Toyota at the Avenues - Jacksonville were professional and provided the right amount of contact, not too pushy, not a vanishing act either. I would drive the nearly 600-mile round trip to buy from these guys again. The used car we were looking for was listed at $x; when I inquired about reducing the price, of course, they reduced it to $y (it just seems to be the way of the used car world - you have not because you ask not), but then when we drove almost 300 miles to test drive the car and noticed a couple things that needed attention, they immediately dropped the price to $z to make up the difference and get the car right for us. Thanks, David and CTatA!
5 of 5 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Thanks for the feedback, Daryl. We strive to provide excellent service to our customers at Coggin Toyota at the Avenues. John Clark, General Manager
Dec 26, 2016
I received an email. I called the dealership the next day. The car had been sold.
1 of 2 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Gary, thank you for taking the time to leave us feedback. John Clark, General Manager
Dec 14, 2016
MrFaulkner
Great
0 of 1 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Mrfaulkner, thank you for taking the time to leave us feedback. John Clark, General Manager
Dec 13, 2016
Unrivaled
0 of 1 people found this review helpful.
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Oct 20, 2016
I will never go there again! Dealer didn't know anything about there cars.
0 of 1 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Rob, we regret that you had a negative experience with us, but are glad you brought this to our attention. Please feel free to contact us to share your expereince in hopes of solving this. John Clark, General Manager 904-638-7713
Sep 24, 2016
Our salesman was awesome! He goes by Batman and really helped me in my car dilemma!
Is this review helpful? Yes | No

Response from Coggin Toyota At The Avenues:

Thank you, Melissa, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today. John Clark, General Manager
Sep 9, 2016
Ocalaman
This dealer. (Jim miller) has gone far and beyond to get me a great rate as my credit 8s not so good the deal hasn't happened yet. He had gotten me approved but he is working on a better ratea
0 of 1 people found this review helpful.
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Response from Coggin Toyota At The Avenues:

Thanks for the feedback, Ocalaman. We strive to provide excellent service to our customers at Coggin Toyota at the Avenues. John Clark, General Manager
Aug 14, 2016
Prompt in helping
Is this review helpful? Yes | No

Response from Coggin Toyota At The Avenues:

Kim, thank you for taking the time to leave us feedback. John Calrk, General Manager
Aug 7, 2016
I bought the car!! Love it!
Is this review helpful? Yes | No

Response from Coggin Toyota At The Avenues:

Cynthia, thank you for taking the time to leave us feedback. I am happy to hear your love your car. We look forward to assisting you in the future. John Clark, General Manager
Read 14 old reviews
Jul 24, 2014
They contacted me in a timely manner but i had already bought my car.
Is this review helpful? Yes | No
May 16, 2014
great all-around customer service
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Apr 27, 2014
Dealer is looking for vehicle I need.
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Apr 18, 2014
Great
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Apr 16, 2014
Fred Shiroka was my Sales Associate and he worked very hard to get my 2012 Scion D to an affordable monthly payment. The entire process took time, but that is normal for buying a dealership car. My only negative was not being given a copy of my sales/loan contracts, but Fred, who said contact him with any questions or concerns, is working on getting those for me. (I don't know why the Dealer never responded is showing as they did respond and were most kind and helpful.)
Is this review helpful? Yes | No
Apr 12, 2014
Great!
Is this review helpful? Yes | No
Mar 13, 2014
Great response, but I really need to wait for my lease to get closer to ending before I start looking.
Is this review helpful? Yes | No
Nov 14, 2013
They were very nice
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Oct 29, 2013
5
Visited the dealer. They refused to order us a car then tried to sell us a car with more options than we wanted. They pushed they wanted to sell us a car in their inventory. Then we were told we could get a cheaper version if we signed a piece of paper stating we'd buy it at their offered price. I told them we hadn't even seen the car. When they showed it to us it did not even have the added options they said we were being made to pay for. We were treated rudely with the finance manager even putting his hand in my face one time and repeating "mam, mam, mam" while I was talking. Salesman talked sports, politics and even told us to stop complaining about $500 car payments when he and his wife pay $1800 a month for their cars. I will NEVER return to this dealer.
Is this review helpful? Yes | No
Oct 4, 2013
Great to work with and Honest
Is this review helpful? Yes | No
Jul 17, 2013
called, very nice tho I was not interested in going out of my area.
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Feb 1, 2013
Very Helpful
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Mar 25, 2012
They contacted me right away and stayed in touch although I found a car in Daytona.
Is this review helpful? Yes | No
Feb 23, 2012
I requested a sale invoice and it was never sent the dealer never reply to my request very poor
Is this review helpful? Yes | No

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