Arlington Toyota

Express Lube, New Owner Events, Toyota Certified Collision Center, Rent A
Car, Presidents Award, Parts Center, Fleet T.E.D. Dealer, Toyota Certified
Used Vehicles

10939 Atlantic Blvd., Jacksonville, FL 32225 - Map & Directions

Sales: (904) 674-8872

Service: (904) 302-6763

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Jul 23, 2016
Naii
0
They done sold it to someone else but they did try and help me find something else and notified me when another jeep was available
Jul 10, 2016
Good communication
Jul 7, 2016
0
A+
Jun 29, 2016
Wasn't bad at first. They were quick to respond. I talked to someone right after they contacted me, and it seemed like we would be able to work together on my situation. Then I stopped getting emails for a few days. The next email I got was exactly the same as the very first email I was sent, asking if it was the car I was interested in and if I knew about any deals. I replied back saying that I spoke to someone a few days prior, but never got any replies back. A couple days after that I got another email for the holiday sale. I'm not sure what happened, but now it seems the car is no longer available.

Response from Arlington Toyota:

Meg, first let me say thank you for sending this review. This helps us see some opportunities we have missed. Guest feedback is critical for any business and here at Arlington we realize this value.

I would like to talk with you in person or over the Phone to discuss how we could correct this issue and assist in the purchase of your next vehicle. Please call 904.721.3000 and ask for Donald Westphal. Together we will make this wrong a right.

Thank you for your time and concerns!

Donald Westphal
Internet Manager
Jun 23, 2016
at the time of the call the suv was available . but when they called me back less than 10 min later the veh had sold
Jun 19, 2016
Even though I did not buy from them, they were very informative.
Jun 17, 2016
Very helpful, but truck not on lot.
Jun 14, 2016
Dillon was great. Quick Response and sent a video of the inventory.
Jun 8, 2016
It was onr od the best car buying experiences! Harry Best . Nathab Dennis & Roger were awesome
Jun 4, 2016
Fantastic experience. I definitely recommend Arlington Toyota and plan to purchase a car from them soon.
Jun 2, 2016
Excellent with contact and attempt to assist in my search.
May 23, 2016
I got immediate response and periodic updates from the representative.
May 23, 2016
great dealer, bought from them. Great customer service as well.
May 21, 2016
Have a deposit on a beautiful 2008 Toyota Camry Solara SLE Convertible. Made this deal long distance and Kara and Chance worked with me on price and sent videos of every detail of the car. Probably the smoothest car-buying experience in my 43 years of driving! Great People!!!
May 20, 2016
Used Truck was at auction but if I was interested which I was, they would bring it back. Never heard back about that. Got a bunch of emails from a agent that had nothing to do with a used truck for sale. Salesman doesn't read his emails because I wasted my time replying to his questions about what i was looking for, got same email again a few days later. Oh and one email with a video of him going on about himself.
May 16, 2016
jorgefarah54
0
Car had SMG transmission. Not what I want. Dealer responded to my queries.
May 12, 2016
allmac
0
Responded and had follow up contact,but had sold car
May 9, 2016
Donald and Cara were a great team. Randy our finance guy was awesome as well. We haven't bought a car in awhile and I can tell you the experience was amazing. So much easier to buy here!!!
May 4, 2016
Dealer was quick to respond. The sales guy was friendly and helpful to help clise the deal.
Apr 30, 2016
great folks
Apr 20, 2016
Dealer responded and then never got back to me.
Apr 17, 2016
printzilla
0
I bought a truck from Arlington Toyota through Car Gurus. Great Deal, Great Truck & Great People at Arlington Toyota. I drove 5 hours to do transaction and would do it again. Cherry Moore was my sales person and she was great. Ask for Cherry if you call or go to Arlington Toyota!
Apr 12, 2016
Fast response to email.
Apr 11, 2016
Wound up buying a new 2016 Toyota Tacoma SR from Kara. Very professional and honest sales person and dealership.
Apr 10, 2016
Great buying experience
Apr 9, 2016
Great
Apr 2, 2016
The salesman did not have sufficient information to answer my inquiries and did not get back to me when he said he would.
Mar 21, 2016
Did not buy but the sales guy was ready to help and quick to contact me and followed up with emails
Mar 16, 2016
Car was sold, however they did present several other car options however none were in the desired price range
Mar 6, 2016
Internet salesman out sick 2 days , When I got there with a check , someone else sold the truck. Now i get to start over

Response from Arlington Toyota:

Herman,

Let me first start off with an apology. The salesman you were working with should have stayed in constant contact while you are actively seeking for a certain vehicle. We can never fix certain problems until we know they arrive, so thank you for letting us know. These reviews help up better serve our clients.

I would like to talk with you personally about your experience and show you how Arlington Toyota can assist in your next purchase.

Please call me at the dealership @ 904.721.3000 anytime.

Donald Westphal
Mar 6, 2016
Couldn't get the right vehicle for the price I wanted.
Feb 19, 2016
Vehicle was not on the lot when I arrived. It was never taken off the site and it is still on the site. Bad experience when I visited the car lot.
Feb 15, 2016
Go see Dillion C . He got me in my 2014 chev sonic in less then 4 hours !
Feb 11, 2016
wint
0
Good
Feb 5, 2016
Wonderful experience with Don @ Arlington! He was very responsive and I bought my car with no issues! Transaction was very fast and professional and I highly recommend the dealership!
Feb 3, 2016
Drove 2 hours to find out the car was smashed and improperly repaired. Awful experience.
Jan 30, 2016
Very helpful and contacted me timely.
Jan 30, 2016
Courteous and personalized service.
Jan 27, 2016
It was quick for me! But the environment is like a factory in there lol
Jan 25, 2016
Responded but over priced
Jan 13, 2016
Very professional.
Dec 20, 2015
Did not go to dealership but they did follow up to an email
Dec 16, 2015
Brisk, diligent, workers who informed me on everything I needed to know!
Dec 7, 2015
I was helped by dawn she was very nice. They Do have sale people out and ready to great and help you. They do not give you any Value for your car.
Dec 1, 2015
I was upside down in my Toyota and REALLY want an FR-S. We spoke for over a week and I told him the facts about my car and situation with high mileage and he said he was confident he could get me in the car with no money out of my pocket. I didn't think he could do it- well, I'm driving a brand new FR-S with no money down and a more than fair offer on my trade. He also didn't waste my time when I got to the dealership. He got the vehicle appraised let me know what I was looking at and got the deal done quickly. Jake is FANTASTIC! If your looking for a new car go see him at Arlington Toyota located @ 10939 Atlantic Blvd Jacksonville, FL 32224
Nov 23, 2015
Good deal. Nice people. TC was great.
Nov 12, 2015
great
Nov 3, 2015
salesman at first appear to be ok,when it came down to getting out the door priceseems to be a secret would not put nothing in writing or we could take it to the bank,disappointing this one's for the great dealership and have bought a few cars from them big corporation is taking over.too bad I really wanted the car.

Response from Arlington Toyota:

Steven,
We are sorry you had less the great experience. Please contact me directly. 904.207.6101. I will be glad to assist you further.
Oct 24, 2015
good email response
Oct 21, 2015
Pickup was sold but they still took time to answer questions and looked up stats for me
Oct 16, 2015
Waited a half hour to see the car which they could never find. This is after i received an email confirming the car was ready for test drive.

Response from Arlington Toyota:

Kelley,
I'm sorry that the vehicle wasn't available when you arrived. How far after you confirmed the vehicle was here did you make your visit. I would like to address this with my team for a better future experience.
Oct 8, 2015
Great salesman and finance officer
Sep 27, 2015
No pressure. Jay was easy to work with.
Jul 9, 2015
Great dealer. Very responsive and will to work with the buyer.
Mar 29, 2015
they didn't have the car i wanted but they really took care of me.
Feb 20, 2015
really cool , the sales agent Davis is really good we well done. thanks Arlington dealers.
Jan 9, 2015
They advertised a car they didn't have. It took a couple days to actually speak to the sales person.
Jan 1, 2015
Bought a 2012 Ram SLT Bighorn Edition from John Perrin, Great experience and wonderfully helpful company.
Dec 27, 2014
Got the truck I was looking for
Nov 19, 2014
These guys advertised a vehicle they didn't evn have to get me on the lot. Once they realized I was looking for something very specific they never called me back even though they said they would
Sep 29, 2014
Ta2boy
0
Responded within a day. Truck was sold. At least they took the time to let me know.

Old Dealer Reviews

Jun 30, 2014
Very helpful and professional
Jun 27, 2014
Did not ultimately visit this dealership, but the online team was fairly responsive and easy to work with when asking for quotes. Contact was minimal but I have no complaints.
Jun 5, 2014
Great dealership if you get the right sales person!
Apr 7, 2014
Big dealership with big prices. .several add on fees...advertise low prices..they have nothing with low prices. .
Mar 17, 2014
AT had the car I wanted at a good price. They gave me a fair price for my trade-in. I was very happy with the experience.
Aug 26, 2012
Erick drove to my house....no pressure.....very polite and informative.
Jan 31, 2012
Excellent service. Contacted them on friday and drove home in my new car car on saturday.
Jan 20, 2012
I have been doing business with this dealership for over twelve years. However, when I approached this dealership to purchase a vehicle for my wife, we were treated far less than respectfully. The used car manager was the center of our displeasure. I am very displeased with this dealership.

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