CarMax Dulles

45210 Towlern Place
Sterling, VA 20166

Sales: (240) 702-1340

Service: (703) 956-7083

No-Haggle Dealer

Today 10:00am - 9:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 12, 2017
Very helpful and non pressuring staff. Kept emailing for help.
Is this review helpful? Yes | No
Nov 26, 2017
The salesperson contacted me within 1-2 days of my request of getting information on this car.
Is this review helpful? Yes | No
Nov 16, 2017
Was the best I ever had! All around!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 29, 2017
The salesman person we met with was unengaged and distracted; He seemed otherwise concerned. The very brief test drive on which he participated, did not allow for any meaningful road experience and again our Carmax representative did not offer any useful information which could have better helped us understand the features and capabilities of the vehicle. It was readily apparent he was not well acquainted with this make and model. Test drive over, I was presented with an, at best, insulting trade in offer for my current vehicle which was well below an offer I had in hand from a competitor. I ended up buying from another dealer and sold the car I was replacing on my own for $800 above the KBB private seller estimate. The one bright spot of this visit was the sales team manager whom was very nice and courteous.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 15, 2017
They were very prompt with replying to me and setting up a time to see the vehicle.
Is this review helpful? Yes | No
Aug 2, 2017
excellent
Is this review helpful? Yes | No
Jul 30, 2017
nate0123
35
If you like to pay way too much, this is the place for you. I asked the salesperson why the Mazda2 was listed for almost $4k over fair market value, and his response was literally to cast dispersion on all other dealerships that had lower prices than they do. This is a quote: "My question to you is why is the dealer selling their Mazda2 for such a low price? I would be concerned because if it is such a good deal Buyer Beware because they have to unload it before any Vehicle History catches up, possible accident, Frame Damage, Title issues etc." They don't allow negotiation, so I walked away and never looked back. Even if some of their prices are in the "fair" category, I'm not just looking for an average deal, I'm looking for a good / great deal.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
May 5, 2017
Terrible. Representative walked away for another customer when he realized I didn't like first car. So I just left. Would never go back.
12 of 13 people found this review helpful.
Is this helpful? Yes | No
Apr 12, 2017
Cordoba_2023
Immediate response
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2017
Pony_635
Very good at explaining all options, not overly aggressive with phone calls.
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2017
This was a good deal test drove and all decided come back the next door and it was gone
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2017
Overall very good as expected by a CARMAX facility (very clean, pleasant people, car of interest very clean. Bottom line, I didn't like their price, stated such, but their 'NO HAGGLE' = no sale
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Feb 24, 2017
Fast response
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 19, 2017
Acdcwireman
5 star experience. Not buying a car from any other dealer.
Is this review helpful? Yes | No
Feb 4, 2017
Very informative
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 13, 2016
Excellent experience excellent cat excellent price!
Is this review helpful? Yes | No
Oct 16, 2016
A salesman responded initially now i have emailed him three times to see if car is still availanle and he has not replied
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Sep 1, 2016
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 12, 2016
Excellent
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 31, 2016
Told it's possible to lease by the nice person I spoke to. Then someone else told me I can't lease - guess by the color of my skin. Very discouraging since I drove 50 miles to the place.
6 of 16 people found this review helpful.
Is this helpful? Yes | No
May 4, 2016
Called me right away. Just decided to go with another deal.
Is this review helpful? Yes | No
May 1, 2016
Fast to respond.
Is this review helpful? Yes | No
Mar 14, 2016
prompt response although never actually spoke to anyone at the dealership so I am rating them low.
Is this review helpful? Yes | No
Mar 8, 2016
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 1, 2016
Had a nice conversation with mark stayed in contact with me over the phone and via email.
Is this review helpful? Yes | No
Read 14 old reviews
Apr 23, 2015
Quick response but car was sold.
Is this review helpful? Yes | No
Aug 26, 2014
Did not consider cargurus market value. Standoffish rather than willing to explain their policy- would not do business there. Bought the same car model and year at Rockville- came with leather seats, sunroof/moonroof, and 25,200 miles for $2,000 less. The sunroof was overlooked in their listing but Rockville honored their price.
Is this review helpful? Yes | No
Oct 2, 2013
very prompt
Is this review helpful? Yes | No
Sep 11, 2013
Under valued my trade. Went to another dealer and they gave what it was worth. I made the trade and bought the new vehicle the very next day. I will not use Car Max again.
Is this review helpful? Yes | No
Aug 31, 2013
Excellent responce time, very helpful
Is this review helpful? Yes | No
Jul 10, 2013
dcn
a salesman contacted me by phone to answer a question regarding a car I was considering and then berated me on the basis that I was not going to buy a car for at least two weeks- He said I should not inquire about anything until I was ready to come in and buy- I did not know that was the way it should work- I like to shop, compare, gather facts and then make a plan- My plans will not include Carmax-
Is this review helpful? Yes | No
Jan 24, 2013
I was contacted by the dealer quickly however after consideration I decided not to purchase a vehicle at this time.
Is this review helpful? Yes | No
Dec 8, 2012
Lisama
Good
Is this review helpful? Yes | No
Dec 3, 2012
Didn't buy their car but salesperson was ok.
Is this review helpful? Yes | No
Nov 2, 2012
Dealer was quick to respond. But car was already sold. And I emailed the minute the email came to me from Car Gurus. so, not sure where the shortfall is there.
Is this review helpful? Yes | No
Oct 1, 2012
Dealer was responsive and friendly
Is this review helpful? Yes | No
Jun 15, 2012
I bought a car, there was a defect we did not agree on, they took it back, no hassle. Julio, Dave, Mike, Nate et all were all very helpful.
Is this review helpful? Yes | No
May 2, 2012
quick response
Is this review helpful? Yes | No
Mar 26, 2012
The process took over four hours despite no financing, but otherwise the experience was just fine. All employees were polite and helpful.
Is this review helpful? Yes | No

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