Bristol Auto Mall

Overal great experience, staff is super knowledgeable and helpful. I was able to get financed really quickly, Nate and Ed were very honest and guided me through the process. My credit isnt so great, but regardless they got me a comfortable monthly payment. I Will come back in the future.

Very pleasant folks, although I didn't purchase the vehicle yet!

Coming to bristol auto mall was the easiest car buying experience for me. Nate and phil explained everything for me and got me into a car with my credit not being the best. Thanks everyone!!!!

Started off by trying to sell me a 4x4 that didn’t engage into 4x4. Thank god I checked. Then they said they would fix the problem with a new part so I waited. 3 weeks later still not fixed. Costed me 3 days of work because they said it would be done and it was not. I missed out on 3 other good trucks during this period. On the finial day that they had to fix it no contact from them at all. Shady business going on there. Would not recommend

Awesome

Everything was amazing!

The person who contacted me referred to me as a sir....I am not male. The cars they are advertising on their website and car gurus aren’t even available. They lead you along and than say the car is sold, come in....nope....cars don’t get sold in 15 minutes and they should be changing the website if a car has been sold or is sale is pending.

Was an overall pleasant experience. I was well taken care of and the dealer took care of any issues with the vehicle before letting it be taken off the dealer’s lot.

Good job.

Got right back to me after I inquired. Gave me great value for my trade in. Took care of me promptly, and got me in the vehicle I desired. Smooth sailing

Very good

Good customer service very quick response

It was good no complaints they got back to us and after some negotiating on the price we bought the car

Went up there for a pickup with cash in hand . And the guy wanted me to by a explorer because he had two credit approvals on the pickup , so he said . One these vehicles are over priced, and their so greedy to get you financing to add insult to injury. Wonderful experience

Good

I bought this car, but the purchase was not easy. The dealer added a larger fee for prep, but still sold the car as is. The next day we noticed the AC didn't work and all the dealer said was "I never checked that."

Terrible dealership... had to call 3 times even after putting a car application with the dealership personally on the phone . If your not local don’t waste your time

good

They leave the same car posted so you can call for them to say hold on let me check the inventory. Sorry that car is sold. Then 3 months later sorry we have a deposit on that car.

They did not even try to help finance the vehicle. They asked a few questions and try to have $5000 for down payment. The $5000 is a little more than 50% of the car price.

just wanted to know the milage on the vehicle. Nacir refused. what kind of a dealer refuses to tell you the milage on a vehicle they're selling? it's not listed in the ad and they refuse to tell you when you ask. i would avoid at all costs.

They still have the vehicle up on the web, while already being sold.

Very nice and very attentive to help with all my needs!!!

Contacted about a trade and was asked to send in pictures and Vin# so he can get a value on the trade. Never received anything back since. I even took the pictures for him in the rain. Waste of time.

I would not recommend this dealer. I inquired about the vehicle and once I explained I wanted to trade my current vehicle in they showed no interest. I was lied to how the vehicle was sold once being told it was available and wasn’t given good customer service! Doesn’t give accurate information. The sales agent should know their lot & should not lie to customer’s

Awesome

The vehicle that I was interested in was sold. Mike the salesperson sent me a list of vehicles that he had on the lot that I may be interested in.

I arranged a time I would be there for the car 330 and when I got there to pick up the car they sold it a hour before the time we arranged ...

Good

I ask for the availability of this vehicle and I am still waiting to be told if it is available or not, they simply sent me a form to complete it without even having seen or guided this vehicle.

They responded fast with professionalism ready for business

Thank you, they contacted me on the internet quickly; however I had picked the wrong listing and wrong dealer so.... i was not interested.

Everyone was very nice and respectful .

A salesman named Mike was evasive and changed the asking price up $800 with no explanation. Wanted to buy this one but bought elsewhere. I’m a retired car dealer and know exactly what he was pulling. Sad.

They were very responsive but unfortunately I was not ready to purchase at this time!

Would not recommend this dealership! A car I was interested in buying that has been on car gurus and listed for well over 200 days the dealer told me (after finding out that I wasn’t going to finance it) that someone has a deposit on it and it’s not available. They just wanted me to finance through them. And the car is still listed to this day over a week later! Not good customer service in my opinion.

Got back to me promptly, however didn't give me the mileage on the car I asked about.

They were prompt in responding to my inquiry by email. However, they did not answer the question I asked, which was simply whether the car was still available. They responded by not answering the question and instead offering for me to call them. That signals to me that the car was not available. If that is the case, just say so. Part of the reason people search online is to reduce or eliminate gamesmanship that salesman like to engage in.

Good, but I was already in the process of buying a vehicle at the time they called me. They game me their info for future reference

The top doesn't come down they were very professional and honest about it.

Jeff the sales agent was very nice and informative. The dealership itself is a 1 Star for me. The vehicle had numerous scratches, dings and scrapes off the paint and metal plate on the bumper was damaged. None of those were advertised. They were not willing to negotiate the price and they require you to pay for 3k warranty on top of car price and fees. The 28k vehicle was 35k after all the hidden fees they added on. It’s a scam really. Don’t waste your time. Look somewhere else.

They responded quickly to my request.

Contacted as soon as reguest a coat

The car did not have inspection stickers. Was told they guarantee it would pass but they didn't bother with stickers until they knew car would be sold. $2000 later the car passed inspection. Other customer stopped to look at 3 other cars while I was there, all 3 had loud knocking in the motors. Wouldn't recommend.

I drove from New York and the car was unavailable after receiving a phone call and was told the car was ready to go.Bad customers service