Bill Kay Chevrolet

Terrible customer service would not deliver vehicle when I wanted it earlier than then originally appeared

Car I saw online was not actually in stock, have also been bombarded with emails since then.

Knowledgeable and helpful

Good

Upon my arrival, the car was as expected, immaculate condition with 1 major flaw, the battery light was on and it was flashing, so the head sales/service manager Rick promised to look at it b4 selling it and fixing it that day. However, it was Rick's son in law's car he was selling it for him. All the while his son in law was selling online too on other websites besides the dealership they both work at and didn't tell him he had received a check for the vehicle early on the week before, mind you the auctions and listings were still active even the day I looked at the vehicle. Then Rick told me to come down and look at it, so I drove 57 miles, 114 total, to get there, test drive the vehicle and then start the paperwork for purchasing the vehicle, then he calls his son in law and he said the vehicle is bought and paid for he is gonna ship it out next week. He had no idea that his son in law, whom of which I found out was the head salesman there at Bill Kay, had sold it yet he talked to him everyday and sees him at work yet that subject never got brought up?! Political crap and family ties don't mix with business keep it professional, and that's y I don't buy domestic vehicles, not just crap cars but supbar and crap service from stuck up Chevrolet dealers. Joanna and Jeff were helpful but they were sorry they had no idea. So I left empty handed and upset side deals were going on, and who was gonna pay for my gas, time, and effort?! Exactly the risks we take but that one could have been prevented. Never ever shopping or recommending this dealer ever, stay away. I remember why I don't buy domestic cars, wait this was an Asian import at an American dealership, still see the problem isn't the cars, its the service provided.

It was good!

The dealership was great. my salesman was Quan and he really worked with me. also Joel their financed man was excellent. signed the papers and had a great rate, next day calls me with even a better interest rate. will definitely go back to this dealership when we need another car.

I am looking for a specific Corvette and these guys called me back almost immediately. Let them know what I wanted and they said they think they know where one might be. Didn't get anything from them yet, we'll see. Sales person was very nice.

Great guys ... I didn't buy my car from them but they were very polite and if they had what I wanted I would definitely buy from them .. again great guys.

Great service explained the features inside the van. And very friendly

Staff was professional, friendly, knowledgeable and open-minded. Good listeners. Great experience. I live 10hrs away and would gladly go back there to purchase a car.

Raised the price of the truck $2,000 overnight after we indicated an interest in it. Would never do business with these people.

dealt with this dealership via the internet and email. Found a vehicle on line - contacted dealership and requested a test drive. Emailed back and forth and then told the price was "quoted wrong" and it was actually over $3000 higher and they were "very sorry about the error"...I believed this until another online Chevy dealership "accidentally misquoted" the online price...

Pleasant Internet experience.

I can hardly believe these people are in business! I drove to the Chicago area from Michigan to look at a Jeep they had on their lot, along with some other Jeeps in the area. I decided to buy from them, and had all the details worked out to drive back the next afternoon and make the purchase. I received a phone call as I was just driving into Chicago telling me they had just sold the Jeep I was buying to someone else. Talk about filthy dealings!!! Their add claims they are "loyal to their customers", but when I confronted the manager about it he said, "Sorry. I sell cars." They're absolute trash. Save your money for someone you can trust.