Bill Jacobs BMW

2495 Aurora Ave
Naperville, IL 60540

Sales: (630) 791-5269

Service: (844) 203-3604

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 8, 2017
Very responsive and pleasant to deal with. I have not finalized on the car but the experience with them have been very good, yet.
Is this review helpful? Yes | No

Response from Bill Jacobs BMW:

Manoj, we are so pleased you enjoyed your visit to Bill Jacobs BMW!
Aug 29, 2017
Excellent, prompt response, knowledgeable work with me all the way till I bought the car.
1 of 1 people found this review helpful.
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Jul 22, 2017
Very responsive couldn't get car but good experience
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Response from Bill Jacobs BMW:

Taylor, thank you for the high star rating!
Jul 15, 2017
Courteous, friendly and professional. Would definitely buy from them again. Scott Boyer was great!
Is this review helpful? Yes | No
Jul 6, 2017
fast response
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Jun 10, 2017
melokh7166
I called and asked for the vehicle and the salesman said it is available. I went to store within 45 minutes and upon arrival, I was told the vehicle was sold in the morning.
2 of 2 people found this review helpful.
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Jun 9, 2017
GuruGMMD
Excellent customer service
0 of 1 people found this review helpful.
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Jun 5, 2017
Called about a 2016 Tahoe get a call service and told me I would get a call back I explained to her that I was on my way there I wanted to look at the truck they told me to wait for the call from a sales rep never received a phone call back until the following night I enquired about the truck and made an offer never got a call for another 8 hours when I got the call they said they sold the truck what a waste of time code of let me know that the truck was sold
Is this review helpful? Yes | No
May 30, 2017
Good
Is this review helpful? Yes | No
Mar 21, 2017
Did a good job of communication and have a very nice store. Did not get trade-in value I was looking for (and got from another dealership)
1 of 1 people found this review helpful.
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Mar 15, 2017
Avalanche_2608
Great service and great price
1 of 2 people found this review helpful.
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Dec 31, 2016
Lockheed
5
Very Good
1 of 1 people found this review helpful.
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Dec 23, 2016
Great options and good service and seller
Is this review helpful? Yes | No
Dec 19, 2016
cheezit
Good experience when I conversed someone, but would not return calls when the car was sold. Just tell me the car is sold!
0 of 1 people found this review helpful.
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Dec 19, 2016
I purchased this car. Salesperson, Danial was very helpful in getting the deal done. They were realistic in negotiating the price.
2 of 2 people found this review helpful.
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Dec 5, 2016
Mike1real
Where do I begin... There's way too many dishonest dealerships out there, I'm going to add this place to the list. I dealt with a sales person named Hamza, to be fair, I am not going to place 100% blame on Hamza, but I did ask him all the essential questions before I traveled 40 miles (85 miles round-trip) via Lyft. Again, to be fair, there was some confusion with my Certified Bank Approval check, but the service from that point went downhill, quick. I called my bank on the spot, both Hamza and the finance guy spoke with my bank, but none of it mattered. Their finance guy refused to accept the Certified Bank Approval check. Now, it's there right as an establishment, but as a businessman myself who personally manages over $17 million with countless clients and customers, I can not fathom the thought of treating one of my customers the way they treated me. The finance guy (I wish I got his name) was completely unprofessional with his arrogant and dismissive attitude. Yes, there was some confusion between Hamza and I, but quality customer service personnel would have found reasonable way to rectify the problem. How can a customer who is willing to spend literally thousands of dollars at your establishment be treated less than trash??? Bill Jacob BMW dealership is by far one of the most inept customer service organizations I have seen in a long time. I will never attempt to do business with this establishment again, nor would I ever recommend this place to anyone who has worked hard for their money. Don't do it!
6 of 6 people found this review helpful.
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Dec 2, 2016
I never went to the dealership, but was contacted by the salesman (Eduardo). He was polite and friendly. I decided not to buy the car because of unfortunate events, not because of dissatisfaction with my dealer contact.
Is this review helpful? Yes | No
Nov 28, 2016
They responded to me days later and just want you to come in. I don't have time to haggle all day at a dealership. There not willing to give you any answers unless you provide a phone # for the reason they don't want anything in writing. That was a turn off right away, very shady.
5 of 5 people found this review helpful.
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Nov 14, 2016
The explanation is conformable. They are a nice dealer.
Is this review helpful? Yes | No
Oct 25, 2016
They got back with me as expected
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Oct 20, 2016
I was treated well on the phone and understandably the salesperson could not negotiate price. I still like this car but I can't accept the asking price on a car that is six years old.
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Oct 15, 2016
wonderful!
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Oct 14, 2016
Great communications!
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Oct 6, 2016
I went in to look at a particular car. Although the car was over my budget as a result of the interest rate, that is not the dealer's fault. The finance companies control those rates. The dealer treated me with professionalism and kindness. I was contacted before and after the visit. They have excellent customer service.
Is this review helpful? Yes | No
Aug 20, 2016
They reached out to me in several occasions. I had already purchased a vehicle though.
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Aug 6, 2016
Excellent. I bought the car. Recommend these people without any reservation.
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Jul 24, 2016
If you want to buy a car I really recommend going here specially with Toni stojcev we came just to see the Buick Enclave and leave driving the car the experience was awsome for a use car no down payment and very low rate my wife loves her new car thanks Toni you make this exported the best I ever got from a dealership
1 of 1 people found this review helpful.
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Jul 17, 2016
Yes. Good communications....waiting for pic to come down:-)
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Jun 25, 2016
Great communication, I haven't made a purchase as of yet! I would definitely recommend this dealership.
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Jun 18, 2016
Responded quickly, price too high.....
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Jun 6, 2016
timstephenson
Car was clean and ready when I got there. Salesperson was professional and we were able to make a deal on the car.
1 of 1 people found this review helpful.
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Apr 6, 2016
The dealer was very polite, cordial and very pleasant. He was very determined to make sure that I get a good car under a good deal.
Is this review helpful? Yes | No
Feb 8, 2016
Car was not detailed (cleaned) as indicated, overwhelmed by glaring (hungry) sales staff making us uncomfortable, was given different answers to same mechanical question. Lost trust. Beautiful facility with ample stock. Hoping the vehicle mechanical question gets resolved.
0 of 1 people found this review helpful.
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Read 11 old reviews
Aug 30, 2015
Great experience
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Aug 21, 2015
My contact person was in a meeting when I arrived. I was greeted by another salesman who was very pleasant and attentive. The vehicle I came to view was not up to my expectation; however they did try to work with me with some other choices. Overall all experience very professional, peaceful and pleasant.
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May 26, 2015
Made offer but counter-offer by them was too high
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Apr 10, 2015
Sold the vehicle, never notified me until I called.
0 of 1 people found this review helpful.
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Feb 24, 2015
They responded promptly and provided all information that I requested very quickly - I was able to secure a deal locally before making the 260 mile trip
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Oct 30, 2014
Not overly knowledgeable about vehicle I called about...they did reply quickly and they did follow up...
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Jun 4, 2013
First, My Wife & I was contacted by a Salesman named Carrie. When my wife met with Carrie it was a very good experience!... He wanted $1000 to hold the car, so we gave him a thousand to hold the car. But, the salesman Carrie, ending up making a sale to someone else!.... Even though he still had our $1000 for the hold. Luckily, when we went to retrieve our $1000!.... The rest of the Bill Jacobs Team!, was OUTSTANDING! From the other salesmen, sales Manager, & Finance department . So, my wife & I ending-up purchasing another car anyway! My wife & I will be back at Bill Jacobs BMW Of Naperville to shop again!
Is this review helpful? Yes | No
May 7, 2013
We had a really good experience - quick service, helpful folks.
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Dec 7, 2012
j0daly01
Great experience!
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Oct 4, 2012
Very friendly and very sociable with any questions! thanks guys
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Sep 4, 2012
very professional and courteous
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