Bertera Subaru

499 Riverdale Street
West Springfield, MA 01089

Map & Directions

http://www.berterasubaru.com

Sales: (413) 729-3105

Service: (888) 697-5912

Today 8:30 AM - 8:00 PM (Closed Now)

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Sales Reviews (14)

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Sep 4, 2019

Jessica

They emailed me promptly answering my question. I ended up buying the outback from them! It was not a certified pre-owned, but they did certify it for me

Mark helpful

Response from current dealership:

Thank you for the 5-star rating, Jessica!

Aug 24, 2019

Susan

Contacted and car was as shown. Daughter changed her mind and purchased a different vehicle.

Mark helpful

Response from current dealership:

Susan, we really appreciate your great feedback! If you have any further questions, please give us a call. We're always happy to help!

Aug 22, 2019

Grampy129

Very helpful sales man ( John) . None stress and not overwhelming. Great doing business with them .

Mark helpful

Response from current dealership:

Thank you for taking the time to submit your feedback! Have a great day!

Jun 7, 2019

GinaTart

John Bernard at Bertera Subaru was great to work with. He was friendly, helpful and efficient. I was worried about working with a dealership as a woman but John was not intimidating. He was helpful and professional. I test drove four vehicles before making a final decision.

Mark helpful

Response from current dealership:

Congratulations on your new vehicle! We're happy to hear John was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Bertera Subaru

May 15, 2019

Sam

Were quick and polite

Mark helpful

Response from current dealership:

Hi Sam, thank you so much for your positive comments about Bertera Subaru! We look forward to your next visit! Take care!

Dec 23, 2018

David

Contacted me promptly

Mark helpful

Response from current dealership:

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Oct 31, 2018

Bob

I was very pleased with with the whole car buying experience. I will consider purchasing my next vehicle when the time arises . I am very very pleased

Mark helpful

Response from current dealership:

Bob, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Subaru. Feel free to reach out to us if you need anything. Have a wonderful day!

Jul 6, 2018

GuruWMVFY

I was looking for a Subaru Out back @ this dealer & while I did not buy a car here I would highly recommend this dealership!!!!They are a great place to buy a car! No pressure.Very professional! Great communication! Positive experience!!!Jeremy the sales person I worked with was awesome!!!! I would definitely go back to buy a car at Bertera Subaru!!!

Mark helpful

Response from current dealership:

We are so happy to read such a great review about Bertera Subaru! If you have any further questions, please give us a call. We're always happy to help!

Jun 23, 2018

Bill

I'm very impressed with the attention I received even though I walked in with out an appointment. I am looking forward to my next visit to test drive a particular car I am interested in.

Mark helpful

Response from current dealership:

Hi Bill, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Jun 12, 2018

Joe

Sales person was great. Explained all the features on the car. Not pushy at all.

Mark helpful

Response from current dealership:

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 22, 2018

Sheri

wonderful experience, great people, good deals - but I actually did not purchase from them because I found the perfect car elsewhere. They were terrific.

Mark helpful

Response from current dealership:

Thank you for the kind words, Sheri. We do hope we can be of assistance in the future. Take care!

Mar 27, 2018

GuruZYBDR

Great service , the contact me right away.

Mark helpful

Jan 25, 2018

Gerard

dealer responded in a professional manner in forwarding to me the information I requested

Mark helpful

Nov 19, 2017

James

Bertera Subaru in W. Springfield is a really professional dealership. Jeremy Schmieding is very fair to work with. I would recommend Bertera they are worth the trip.

Mark helpful

Read 11 old reviews

Jul 8, 2017

Jenny

Overall my experience was great! They gave me the best deal out of anyone I worked with especially on my trade. They made buying a car easy without a lot of hassle.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for those kind words, Jenny! All of us here hope you're enjoying the new ride! Thanks again for the review and have a great day!

Jun 23, 2017

Abid

Great Patience and very Professional way of conducting business.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the kind words, Abid! If you have any comments, questions, or concerns please do not hesitate to send them our way!

May 23, 2017

Bbd

Felt like a hag going into these auto showrooms. Car was interesting but seemed to sound 'funky'. So I negated. Salesperson seemed almost like he did not want to take car for test drive. That bugs. Most do not want to 'test drive' almost until they think you are ready to sign a deal. Well you will never ever know how a car handles unless you 'test drive' it #genius

Mark helpful

Response from current dealership:

Thanks for taking the time to submit your feedback Bbd! Normally, the only time we would refuse a customer a test drive would be if the vehicle was parked in the showroom. We're interested in learning more about your visit to our dealership. Please give us a call at (413) 734-4964 when you have a moment so we may learn a little more. Thanks again for the review and have a great day!

Mar 16, 2017

garygary1973

Great salesman. Great prices. Highly recommend.

Mark helpful

Response from current dealership:

Hi Gary,
Thank you for taking the time to submit your feedback! We're always here to help so be sure to contact us with any of your questions, comments, or concerns. Thanks again and have a wonderful day!

Feb 4, 2017

Caleb

I went to look at a used car but ended up buying new for a little more money. I dealt with Raz and he was great. Knew exactly what he was talking about and got me exactly what I was looking for. They were very busy when we went but within 1-2 minutes of getting there he came out and asked if we had questions or needed help. I spent a total of 45 minutes there and in that time I applied for financing, test drove 2 cars, and bought my car. They didn't have it in stock but they picked it up cleaned it, inspected it, and filled up the tank for the next day at about noon. They got me am amazing interest rate and the whole experience there was very easy. They handled all the paperwork got new plates and registered it. Very happy with my experience and I'll definitely be going back next time I buy

3 people found this review helpful.

Mark helpful

Response from current dealership:

Good afternoon Caleb and thank you for taking the time to submit your feedback! I am so happy you're now driving a new vehicle rather than a gently used one. It really makes the difference. If you ever have any comments, questions, or concerns, please do not hesitate to reach out for assistance.

Oct 25, 2016

Becky

Contacted the dealership about this car, they were quick to get back to me but when I got there Rich informed me that all he knew about the car was that it was from California (wow great sales man!!!) luckily I already knew what I needed to know about the car so I was still interested. Tried to make a deal but he wasn't willing to move much on price (kbb this car it's way over book value). Definitely not a friendly sales man and I won't be returning to this Bertera dealership after having great luck at a couple other Berteras. To the manager- id let rich retire early, I don't think he's very interested in selling cars.

6 people found this review helpful.

Mark helpful

Response from current dealership:

Becky i'm sorry we could not work out a deal ,not because of pricing, but because your father failed to inform us that your trade had a salvage title which he was aware of but in his words"forgot to mention it." Rich happens to be one of our best salesman and will truly be a great loss when that day comes that he does retire.We wish you the best of luck in finding the perfect vehicle for yourself ,good luck

Sep 7, 2016

Fabian

The car was shaking while doing a drive test , really bad experience and waste of time :(

2 people found this review helpful.

Mark helpful

Response from current dealership:

Hello Fabian,
Thank you for taking the time to submit this review. We appreciate your feedback. It is possible that you test drove a vehicle before it was serviced for sale. If you are still in the market for a specific vehicle we may be able to help you find it. Feel free to give us a call at your convenience at (413) 734-4964.
Thank you again for the review and have a wonderful day!

Jul 8, 2016

Wayne

Very quick response, unfortunately the vehicle had just been sold. Very friendly and helpful.

Mark helpful

Jul 5, 2016

Dave

Responded with quote timely. Ultimately bought elsewhere.

Mark helpful

Jul 1, 2016

matt

Keith and Nicole were great , very professional ,will recommend to others!

3 people found this review helpful.

Mark helpful

Jan 2, 2013

vicki

Had wrong transmission on car.

1 people found this review helpful.

Mark helpful

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Bertera Subaru

Bertera Subaru

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