Bertera Subaru

499 Riverdale Street
West Springfield, MA 01089

http://www.berterasubaru.com

Sales: (413) 372-8373

Service: (888) 697-5912

Today 8:30am - 8:00pm

(Open Now)

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Sales Reviews (8)

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Bbd

May 23, 2017

Felt like a hag going into these auto showrooms. Car was interesting but seemed to sound 'funky'. So I negated. Salesperson seemed almost like he did not want to take car for test drive. That bugs. Most do not want to 'test drive' almost until they think you are ready to sign a deal. Well you will never ever know how a car handles unless you 'test drive' it #genius

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Response from Bertera Subaru:

Thanks for taking the time to submit your feedback Bbd! Normally, the only time we would refuse a customer a test drive would be if the vehicle was parked in the showroom. We're interested in learning more about your visit to our dealership. Please give us a call at (413) 734-4964 when you have a moment so we may learn a little more. Thanks again for the review and have a great day!

garygary1973

Mar 16, 2017

Great salesman. Great prices. Highly recommend.

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Response from Bertera Subaru:

Hi Gary,
Thank you for taking the time to submit your feedback! We're always here to help so be sure to contact us with any of your questions, comments, or concerns. Thanks again and have a wonderful day!

Caleb

Feb 4, 2017

I went to look at a used car but ended up buying new for a little more money. I dealt with Raz and he was great. Knew exactly what he was talking about and got me exactly what I was looking for. They were very busy when we went but within 1-2 minutes of getting there he came out and asked if we had questions or needed help. I spent a total of 45 minutes there and in that time I applied for financing, test drove 2 cars, and bought my car. They didn't have it in stock but they picked it up cleaned it, inspected it, and filled up the tank for the next day at about noon. They got me am amazing interest rate and the whole experience there was very easy. They handled all the paperwork got new plates and registered it. Very happy with my experience and I'll definitely be going back next time I buy

2 of 2 people found this review helpful.

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Response from Bertera Subaru:

Good afternoon Caleb and thank you for taking the time to submit your feedback! I am so happy you're now driving a new vehicle rather than a gently used one. It really makes the difference. If you ever have any comments, questions, or concerns, please do not hesitate to reach out for assistance.

Becky

Oct 25, 2016

Contacted the dealership about this car, they were quick to get back to me but when I got there Rich informed me that all he knew about the car was that it was from California (wow great sales man!!!) luckily I already knew what I needed to know about the car so I was still interested. Tried to make a deal but he wasn't willing to move much on price (kbb this car it's way over book value). Definitely not a friendly sales man and I won't be returning to this Bertera dealership after having great luck at a couple other Berteras. To the manager- id let rich retire early, I don't think he's very interested in selling cars.

5 of 6 people found this review helpful.

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Response from Bertera Subaru:

Becky i'm sorry we could not work out a deal ,not because of pricing, but because your father failed to inform us that your trade had a salvage title which he was aware of but in his words"forgot to mention it." Rich happens to be one of our best salesman and will truly be a great loss when that day comes that he does retire.We wish you the best of luck in finding the perfect vehicle for yourself ,good luck

Fabian

Sep 7, 2016

The car was shaking while doing a drive test , really bad experience and waste of time :(

2 of 2 people found this review helpful.

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Response from Bertera Subaru:

Hello Fabian,
Thank you for taking the time to submit this review. We appreciate your feedback. It is possible that you test drove a vehicle before it was serviced for sale. If you are still in the market for a specific vehicle we may be able to help you find it. Feel free to give us a call at your convenience at (413) 734-4964.
Thank you again for the review and have a wonderful day!

Wayne

Jul 8, 2016

Very quick response, unfortunately the vehicle had just been sold. Very friendly and helpful.

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Dave

Jul 5, 2016

Responded with quote timely. Ultimately bought elsewhere.

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matt

Jul 1, 2016

Keith and Nicole were great , very professional ,will recommend to others!

2 of 2 people found this review helpful.