Bertera Chrysler Jeep Dodge Ram

539 Riverdale St
West Springfield, MA 01089

Sales: (413) 372-8634

Service: (888) 456-0910

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 30, 2017
Good courtesy and good business acumen
Is this review helpful? Yes | No
Nov 13, 2017
Good. They sold the car right away, but saved me the trip of driving out there. None of that shady dealer that doesn't tell you they sold the car you're coming to see.
Is this review helpful? Yes | No
Nov 6, 2017
I bought another car to quickly. Bertera was polite and accommodating
Is this review helpful? Yes | No
Oct 3, 2017
difficult communication. Calls from many different sales people even after an appointment was scheduled.
Is this review helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

Good afternoon Diane,
Thank you for taking the time to submit your feedback. We'd love to learn more about your visit and anything that led up to that. When you have a moment feel free to contact us at (413) 734-4980 and ask for Joh, Ryan, or Lee. Thanks again and have a great day!
Aug 5, 2017
Mark0690
Very nice people,no pressure!
Is this review helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

Thank you for the awesome rating and kind words, Mark!
Mar 25, 2017
angelarossi
Never gave me a price on the vehicle and when I went to test drive another it was sold and the salesman didn't know it until after we got in the car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

Good afternoon Angela,
We're very sorry for any inconvenience that may have occurred during your visit. Please allow us to rectify ourselves by giving us a call at (413) 734-4980 and ask for John or Lee. Thanks again for submitting your feedback and have a great evening.
Mar 17, 2017
Mirai_2858
Answered all of my questions and helped me with a loan. Sounds simple, but haven't had a loan in 12 yrs. No credit to date. I got the car that fit me perfectly. Thanks to Bertera of West Springfield " The Best".
Is this review helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

I am so glad we could help you find the right car Mirai_2858! If you ever have any comments, questions, or concerns please do not hesitate to voice them. Thank you again and have a wonderful weekend.
Sep 23, 2016
Responded quickly
Is this review helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

Hi Jennifer and thank you for the kind review! We work hard to make sure our customers have a quick and painless shopping experience. Thank you again for the review and have a great day!
Sep 14, 2016
Great experience. Good salesman. Bought this vehicle. Very happy
Is this review helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

Good Afternoon Bill,
Thanks for taking the time to submit this review. I hope you're enjoying the vehicle and be sure to reach out if you ever need assistance. Thanks again for the review and have a wonderful evening.
Jun 12, 2016
Did not have vehicle that I was interested in. Scheduled to come in and when I arrived said vehicle was sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 17, 2016
Wanted to make a deal before I seen or even drove the truck I was interested.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Bertera Chrysler Jeep Dodge Ram:

We are very sorry you feel this way. I am not sure how we went wrong but please feel free to call me at any time.   

John Lewis
General Manager
Feb 26, 2016
Quick response.
Is this review helpful? Yes | No
Read 17 old reviews
Nov 27, 2015
Responded quick.
Is this review helpful? Yes | No
Oct 3, 2015
Customer service was very good
Is this review helpful? Yes | No
Apr 2, 2015
do not use this dealer. lied about being pre approved with my 3000 deposit. tried to make me pay $500 a month for a 2007, after declining salesman became irate and disrespectful. took 2 weeks to get my deposit back....terrible
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2015
Promptly returned my email
Is this review helpful? Yes | No
Feb 3, 2015
Pleasant experience, Did not feel any undue pressure. purchased the vehicle
Is this review helpful? Yes | No
Jan 21, 2015
Sales people don't listen to what you have to say and try to sell you what they want to
Is this review helpful? Yes | No
Jan 15, 2015
Drove 80 miles to see the car then they said they were raising the price the following day a thousand dollars because of work they had done on it. Turns out this was a lie the price is still the same on the net. Thanks Bertera Bought 2012 instead from an outstanding dealer. Buyer beware!
Is this review helpful? Yes | No
Dec 24, 2014
Overall good experience with Ryan and Joe.
Is this review helpful? Yes | No
Mar 20, 2014
We were not able to get together but they were fine and not overbearing to deal with
Is this review helpful? Yes | No
Mar 19, 2014
Asked at was d car black on black yes,then asked for d pics later they send me pics and d car was beige inside and I kept asking about d pics finally they send them so I didn't have to drive 2 hrs to get there thx.but they were nice over the phone .
Is this review helpful? Yes | No
Mar 31, 2013
Terrible! We were told we would be informed the moment the car hit the lot with first refusal and they sold it to someone else... took them 2 weeks to tell us they had already sold it. Very disappointed!
Is this review helpful? Yes | No
Mar 3, 2013
lhazen
The people were okay... I found the car here on CarGurus and went to test drive it. I went on a Sunday and there were many people around. No sales person greeted me or said hello. I went to the parking lot and called Jill the person who answered my e- mail via CarGurus and she sent someone out to meet me. The sales person was very pushy and went for the test drive with me. I was only there for a test drive and I felt very pressured during the whole process. I did buy the car but still a week later still feel funny about the whole experience. The prices changed for my trade in along the way... Sunday one Sales Manager gave me a number and 2 days later they called and said do you still want the car because we have someone else interested... they were supposed to call me on Monday!!! Then when the call came in it was for almost $1,000 less... and I was able to get them give me 1/2 of that, $500. We will see what the Tires for life deal is they provide FREE with the purchase. As I said it was just an okay experience.
Is this review helpful? Yes | No
Jan 13, 2013
After a few conversations via e- mail,and waiting for a response. Neely from internet sales was very nice and informative.Unfortunatly i did not get the car i was hoping for.
Is this review helpful? Yes | No
Dec 3, 2012
Very helpful. Responded quickly to emails.
Is this review helpful? Yes | No
Nov 4, 2012
Helpful and strong on follow up to make sure you get what you need and are looking for .
Is this review helpful? Yes | No
Jun 29, 2012
Very responsive but I chose not to use them
Is this review helpful? Yes | No
Jan 29, 2012
Great dealer, prompt reply
Is this review helpful? Yes | No

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