Baum Chevrolet Buick

GM Certified Internet Dealer, GM Certified Used Vehicles

810 W Van Buren St
Clinton, IL 61727

Map & Directions

http://www.baumchevybuick.com

Sales: (217) 582-4267

Service: (217) 731-4580

Today 8:00 AM - 7:00 PM (Closed Now)

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Sales Reviews (18)

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Sep 22, 2019

Patrick

Went out of there way to help out, didn’t work out but was definitely a positive experience

Mark helpful

Response from current dealership:

Thanks so much for the kind review! We're so pleased you had a great experience - if there's anything we can do to serve you again, please let us know.

Aug 15, 2019

brenda

Spoke to Erica. Very nice and professional.

Mark helpful

Response from current dealership:

Hi Brenda, thanks for your feedback! We hope to serve you again soon.

May 15, 2019

GuruL25P1

Excellent customer service!

Mark helpful

Response from current dealership:

The entire Baum team appreciates your feedback! We are pleased to hear you had a positive experience look forward to working with you again soon.

Apr 14, 2019

George

This dealership is amazing I drove over 2 hours to get there to look at this vehicle and prior to coming out there they were willing to answer as many questions as I asked send additional pictures I was not ever a bother I rate this dealership A+++++++ they are amazing and I wish they were closer to me so I could support them with my business

Mark helpful

Response from current dealership:

George, thank you for sharing your experience with us. The Baum team is thrilled to hear that your recent visit exceeded your expectations! We appreciate your business and hope that you will make the trip down again in the future. Congratulations on your purchase!

Apr 6, 2019

Guru9TFN6

Very helpful

Mark helpful

Response from current dealership:

Thank you for the positive review!

Apr 2, 2019

Guy

Excellent car buying experience....5 Star + Dealership !!

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Response from current dealership:

Thank you for taking the time to share your recent experience with us, Guy! We are pleased that you chose our dealership for your purchase and look forward to working with you again soon. Take care!

Mar 22, 2019

Guru5R35W

They contacted me right away, and have kept me updated on the new car they just received on trade.

Mark helpful

Response from current dealership:

The Baum team appreciates you taking the time to share your feedback! We will continue to update you on the status of the vehicle as it goes through the reconditioning process. Please feel free to contact us at (217)935-3156 if you have any questions prior to the process being completed.

Feb 19, 2019

Clifmarty

The dealer responded promptly but the car was sold.

Mark helpful

Response from current dealership:

Thank you for taking the time to share your recent experience with us. We are sorry to hear that the vehicle you inquired about was already sold. Our inventory changes daily so we encourage you to keep checking our website to find the right vehicle for your needs. If you don't find what you're looking for, a team member would be happy to locate a vehicle for you. Please feel free to contact us at (217) 935-3156 if you would like our assistance.

Feb 1, 2019

chris

Got a quick response and very friendly.

Mark helpful

Response from current dealership:

The Baum team appreciates you taking the time to review your recent experience with us, Chris. We look forward to working with you again in the future!

Dec 13, 2018

GuruBDXND

They were great to deal with, Very professional. Very friendly. I bought the 2019 Silverado. Very happy with my purchase.

Mark helpful

Response from current dealership:

Congratulations on the purchase of your 2019 Silverado! We are pleased to hear that your visit exceeded your expectations. If you have any questions about your new truck, please feel free to contact us at (217) 935-3156. Thank you!

Dec 8, 2018

GuruXRWWN

Dealership is excellent. Definitely worth the drive. Ask for Logan. He will take care of you.

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Response from current dealership:

Thank you for the kind words! The Baum team appreciates your business and looks forward to meeting your automotive needs again in the future. Congratulations on your purchase!

Nov 12, 2018

Mrsmikey_11

They emailed me back promptly!!

Mark helpful

Response from current dealership:

Thank you for sharing your recent experience with us! We appreciate your feedback and look forward to assisting you in your automotive purchase.

Sep 15, 2018

Matt

It was wonderful. They’re very nice!

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Response from current dealership:

The Baum team appreciates you taking the time to review your recent experience, Matt. We are pleased to hear that you were satisfied with your visit and look forward to meeting your automotive needs in the future. Thank you!

Jul 20, 2018

April

They do not take in trades. Makes it hard to work with dealership.

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Response from current dealership:

Hi April, we are concerned by your remarks and would like to have the chance to speak with you regarding your recent visit. Our dealership is happy to take in trades, so we would like to get a better understanding of what your automotive needs are. Please contact us at (217) 935-3156 at your earliest convenience. Thank you.

Jul 13, 2018

Karen

Quick to respond and gave me the information I requested.

Mark helpful

Response from current dealership:

Thank you for taking the time to share your recent experience with us, Karen. If you have any additional questions about the vehicle, please feel free to contact us at (217) 935-3156. We look forward to working with you again soon!

Jun 19, 2018

Guy

These guys responded quickly and acted very professionally; however, I believe they’re asking far too much for the vehicle I asked about. It literally blue books right at $2,000, they’re asking for nearly $8,000 and would only come down about &1,000. I paid that mush for the same exact car with nicer rims 15 years ago. Beautiful car and the mileage is great but I can’t see paying the price they’re asking. Good luck to them on finding a buyer but I’ve found several with low miles a lot closer to the respectable asking price.

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Response from current dealership:

We appreciate you taking the time to share your recent experience with us. Our team is sorry to hear that your visit did not meet your expectations. Please feel free to contact our Sales department at 217-935-3156 if you would like to discuss your visit in greater detail. Thank you.

Apr 10, 2018

Johnnymac61

Everyone was super friendly. The vehicle looked fantastic but the motor sounded loud and it just drove like something wasn’t right with it. I chose to keep looking for a good used vehicle. I would recommend this dealership because everyone was fantastic and honest.

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Response from current dealership:

The entire team at Baum Chevrolet Buick appreciates you taking the time to share your recent experience! We are sorry to hear that our vehicle was not the right fit for your needs, but encourage you to keep checking our inventory as it changes daily. Best of luck on your car buying adventure!

Mar 28, 2018

Nancy

Baum was great they got back to me right away and answered all my questions.

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Response from current dealership:

Thank you for sharing your recent experience with us, Nancy! We are pleased to hear that our team was able to meet your expectations. Please feel free to contact us if you have any additional questions.

Read 22 old reviews

Aug 25, 2017

Brent

Quick reply and were very accommodating with answering questions.

1 people found this review helpful.

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Response from current dealership:

Our team appreciates you taking the time to share your recent experience, Brent. Please feel free to contact us if you have any additional questions. Thank you!

Aug 19, 2017

Kevin

Great experience, Tahler and sales team did great!

1 people found this review helpful.

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Response from current dealership:

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Baum Chevrolet Buick team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks Kevin!

Aug 15, 2017

jnc224

Very disappointed and upset with the business practices at this dealership. Was told by the salesman there was negotiability on a vehicle, made an offer on the vehicle and was told at that time someone was coming to look at it later that day. We were NEVER contacted again regarding our offer as to whether it was accepted or rejected and then was told they sold the vehicle we were interested in because "we didn't commit and the other couple did." I thought we were in the middle of a negotiation. We were never given the opportunity to decide if we wanted to go ahead and spend more or decline. Very poor integrity in sales tactics-WILL NOT BE BACK

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Response from current dealership:

We apologize that your recent experience at our dealership was unsatisfactory. We will share your comments with our team to ensure a higher standard of service. Thanks.

Aug 9, 2017

Annette

Very good and knowledgeable about the car I was interested in.

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Response from current dealership:

We appreciate the positive feedback, Annette. Please let us know if you have any additional questions. Thank you!

Jul 17, 2017

Bob

Quick to respond. Pleasant. Nice to talk to.

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Response from current dealership:

Thank you for the positive review, Bob!

Jun 7, 2017

Guru1GNP

Vehicle was sold but they responded quickly and friendly.

Mark helpful

Response from current dealership:

Thank you for the positive review!

Apr 27, 2017

Edna

The dealer responded quickly to my contact and set up an appointment.I drove several miles to see the car which was a huge disappointment. The salesmen at the Farmer City location was very nice and friendly. He showed us the car fax and what the dealership had done to the car service wise. We took it for a test drive and their were obvious mechanical issues. I explained the issues I experienced to the salesman and he said he would check them out.

1 people found this review helpful.

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Response from current dealership:

Edna, we appreciate your feedback as it helps us grow as a dealership. Please feel free to contact us if you would like to discuss your visit in greater detail.

Mar 21, 2017

John

Great dealership.... quick response! Cat as described.

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Response from current dealership:

Thank you for the positive review, John! We appreciate your business and look forward to meeting your automotive needs in the future.

Mar 17, 2017

Avantime_1260

Bought the car

Mark helpful

Response from current dealership:

Thank you for your business! We hope you enjoy your new car.

Jan 20, 2017

Gert3ofus

Been very helpful. Plans are to follow up with them on the GMC that I have an interest in.

Mark helpful

Response from current dealership:

Thank you for the 5-star review! Our team looks forward to assisting you with your automotive purchase. Please let us know if you have any questions!

Dec 2, 2016

Debbie

Simply told car not available, provided no follow up

1 people found this review helpful.

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Response from current dealership:

Debbie, we would like to apologize for your unsatisfactory experience with our dealership. We will be sharing your comments with our Internet Sales Team to ensure a higher quality of service. Please feel free to contact us if you would like to discuss your experience in greater detail. Thank you.

Nov 30, 2016

gramzcam

Received call from dealer within an hour. Very easy to work with although the vehicle was not available

0 people found this review helpful.

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Response from current dealership:

Thank you for sharing this feedback with us! Our inventory is constantly changing so our Sales team will keep you in mind if a similar vehicle becomes available. We appreciate you considering our dealership for your automotive purchase!

Sep 20, 2016

Chris

Great experience. Easy well oiled process. Very friendly and helpful staff.

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Response from current dealership:

Chris, thank you for the positive review! We will be sure to share your comments with our team and look forward to working with you again soon.

Aug 28, 2016

Shelly

They had the truck ready to inspect and drive. Turns out we didn't really need or want the extended cab. It was a very nice truck tho and the seller was friendly.

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Response from current dealership:

Thank you for sharing your recent experience with us, Shelly. Our team is dedicated to meeting the needs of our customers and we're sorry to hear that the truck you inquired about was not the right fit for you. We appreciate the feedback and will keep in touch if we find a vehicle better equipped to meet your needs. Thanks again!

Jul 23, 2016

Carl

They tried to help me. This gas burner would not pull my trailer.

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Response from current dealership:

We appreciate you taking the time to share your recent experience with us, Carl. Please feel free to contact us if you have any questions about the work that was done. Thank you for the feedback and we look forward to working with you again soon!

Jul 1, 2016

Ginger

Very Good

Mark helpful

Response from current dealership:

Thank you for the positive review, Ginger!

Jun 30, 2016

Kurt

I purchased the car for $4,700. The car was in great condition as advertised. Good people.

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Response from current dealership:

Thank you for the feedback, Kurt! Our team is pleased to hear that you are completely satisfied with your experience at our dealership. Feel free to contact us if you have any questions. Enjoy your new car!

Apr 27, 2016

Cecil

Responded very quickly.

Mark helpful

Response from current dealership:

Thank you for the positive review, Cecil!

Oct 4, 2015

James

Company and staff was fantastic. Very friendly ad not pushy. Will go back.

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Response from current dealership:

We appreciate you taking the time to share your recent experience with us, James! Customer service is our number one priority and we are pleased to hear that your visit reflected this dedication. Thank you for choosing our dealership for your recent purchase and we look forward to working with you again soon!

Jun 4, 2014

Gus

Very slow to respond and didn't seem interested in making a deal with me.

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May 20, 2013

Ron

Laci did a great job in finding out what we were looking for, and helping us find something. We didn't end up purchasing a vehicle with Baum, but DEFINATELY would HIGHLY RECOMMEND Baum and Laci!

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Sep 21, 2012

Jack

I believe this was not the correct color.

0 people found this review helpful.

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Baum Chevrolet Buick

Baum Chevrolet Buick

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