BMW of Asheville

31 Skyland Inn Drive
Arden, NC 28704

Map & Directions

http://www.bmwofasheville.com

Sales: (828) 222-3412

Service: (888) 483-5001

Today 8:00 AM - 7:00 PM (Closed Now)

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Sales Reviews (25)

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Sep 23, 2019

Rodney

Great

Mark helpful

Sep 8, 2019

Wendolyn

Professional

Mark helpful

Sep 5, 2019

Nettie

Great dealership willing to fit your needs.

Mark helpful

Jul 29, 2019

Kenneth

Very friendly and helpful! Drove to my mom who was in rehab from a car wreck to sign papers and answer any questions.

Mark helpful

Jul 10, 2019

Stephanie

Great experience! Bought the car!

Mark helpful

Apr 19, 2019

Sam

Very good, exceptional.

Mark helpful

Apr 11, 2019

BKWidgren

Provided detailed price quote upon request in very timely manner. Responded with follow-up emails to check on buying decision.

Mark helpful

Mar 2, 2019

Sanjay

Great work and he investigated the type of accident this vehicle was involved in and let me know.

Mark helpful

Jan 27, 2019

Joe

Salesperson would not negotiate at all on price to make his commission. He would send elusive emails only, not speak by phone as a way of “playing games” during negotiations. Dealer was not impressive at all, wanted too much money for a 4 year old vehicle. Disappointing!

Mark helpful

Response from current dealership:

We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on your situation carefully to find out what went wrong, so that this doesn’t happen again. I would appreciate the opportunity to speak with you to address any unresolved complications. You may reach me by phone at (828) 681-9900, or by email at larryt@fieldsauto.com. Thank you and look forward to hearing from you. Many thanks, Larry Taylor, General Manager – BMW of Asheville.

Dec 4, 2018

Bruce

We had a very positive experience at this dealership. Communication was prompt and informative. I would definitely go back. Love the car we purchased there.

Mark helpful

Response from current dealership:

We’ll make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Larry Taylor, General Manager.

Nov 22, 2018

Jerry

Gave me best deal over the phone and kept their word.

Mark helpful

Response from current dealership:

Thank you for your patronage! We’ll be sure to share your rating with our Staff. Fields Matters Because You Matter. With appreciation, Larry Taylor, General Manager.

Aug 4, 2018

Edward

I was satisfied with the information I got about the BMW I will be in touch soon thank you have a wonderful day

Mark helpful

Response from current dealership:

I’m elated that our Team furnished you with a great experience. Thank you for the excellent grade! We’re dedicated to providing you with only the best experience in the future. Thanks for choosing BMW of Asheville. Respectfully, Larry Taylor, General Manager.

Jul 18, 2018

GuruTP738

Was really shocked that a BMW realer would put a car out on the lot for sale with things broken on the car...

Mark helpful

Response from current dealership:

I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (828) 681-9900, or at larryt@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Larry Taylor, General Manager – BMW of Asheville.

Jul 18, 2018

angie779

They got back to me right away and provided more details about the car.

Mark helpful

Response from current dealership:

I’m thrilled to come across your rating, thank you! We truly value your patronage and look forward to serving your automotive needs on forthcoming visits. Respectfully, Larry Taylor, General Manager – BMW of Asheville.

Jul 3, 2018

Scott

Good

Mark helpful

Response from current dealership:

Your business and rating are intensely valued, thank you. Our Staff looks forward to the opportunity to serve your automotive needs in the future. Best regards, Larry Taylor, General Manager.

Jun 19, 2018

David

Excellent service. 5 star

Mark helpful

Response from current dealership:

Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Larry Taylor, General Manager.

May 18, 2018

GuruDFPVR

Personally visited the dealer. Excellent assistance, including a test drive of vehicle. Probably would have bought, but black interior was not what we wanted.

Mark helpful

Response from current dealership:

I’m happy to read your assessment of your Team, thank you! I’m also grateful you had a fantastic visit! We are pleased to serve you and look forward to providing you with praiseworthy experiences in the future. Thank you for choosing BMW of Asheville. All the best, Larry Taylor, General Manager.

May 9, 2018

Mary

If you’re going to buy a Kia at a BMW dealership expect to be treated like those who are buying actual Bmw’s! High above any customer service you could ever hope for at the dealerships that worry you over every penny! And you know the car passed immaculate inspection if purchased here!

Mark helpful

Response from current dealership:

We’ll be sure to let our Team know how pleased you were with your experience here at BMW of Asheville, thank you! It is always a great pleasure to serve your automotive needs. We look forward to the opportunity to better serve you in the future. Kind thanks, Larry Taylor, General Manager.

Apr 25, 2018

casey

The salesman was excellent, tried to work with my situation and he was very patient

Mark helpful

Response from current dealership:

Thanks for choosing BMW of Asheville! We’re overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Larry Taylor, General Manager.

Apr 13, 2018

GuruDBHVN

Responded via email next day.

Mark helpful

Response from current dealership:

Thank you so much for your magnificent rating. Our Team strives for perfection, and if there is any way we may enhance your future experience and earn a 5-star rating, please feel free to let me know how we can help. You may reach me at (828) 681-9900 or larryt@fieldsauto.com. Thanks for being a valued patron. Kind Regards, Larry Taylor, General Manager.

Apr 7, 2018

Sophia

I had a very excellent experience at the BMW of Asheville. Everyone was very nice on the phone and in person as well. They handled everything in a very professional manner and I would definitely recommend them to anyone as well as purchase again from them!

Mark helpful

Response from current dealership:

It’s great to learn that you had an incredible experience. Thank you for sharing this feedback and for choosing Fields. Kind Regards, Larry Taylor, General Manager – BMW of Asheville.

Jan 26, 2018

bob

excellent

Mark helpful

Response from current dealership:

Thanks for your five star rating! We appreciate your kind words and your business. Sincerely, Larry Taylor, GM.

Nov 19, 2017

William

I was contacted immediately.

1 people found this review helpful.

Mark helpful

Response from current dealership:

We appreciate your business and look forward to serving your automotive needs down the road. Kind regards, Larry Taylor, GM.

Nov 16, 2017

David

Fast response. Doesn't just tell you to call like some other dealers. Sent car details quick.

1 people found this review helpful.

Mark helpful

Response from current dealership:

I’m jubilant in learning that our Team provided you with a great experience, David, thank you! It’s truly our goal with each visit. We are pleased to be your automotive choice and look forward to continuing to demonstrate excellence in the future. With our sincere thanks, Larry Taylor, General Manager.

Nov 15, 2017

GuruZ1R2S

This experience not only greatly exceeded my expectations, but was above and beyond most ANY retail experience I have ever witnessed! From the top notch facilities and inventory available to the warm and personable BMW of Asheville staff members, nothing could have been better from beginning to end. Personally, my dealings with Ronald, Dale, Mark, and Katelyn were extremely satisfying, as all were most professional, courteous, warm, and easygoing throughout the entire shopping experience. I would fully recommend this dealership and am spreading the word already to friends and family of the gold standard this auto dealership has established.

Mark helpful

Response from current dealership:

We’re proud to have such a great facility and a fantastic Team, who are ready and willing to make your experience great. It pleases me to learn our Team achieved this goal on your recent visit. Thank you for sharing your assessment of BMW of Asheville. We look forward to serving your automotive needs in the future. With gratitude, Larry Taylor, GM.

Read 8 old reviews

Sep 8, 2017

Afpressley

They honored the pricing on cargurus Evan though it was $2k less than they were asking on the lot. Great people to work with !

1 people found this review helpful.

Mark helpful

Response from current dealership:

Kind comments like yours are much appreciated, thank you, Afpressley! Best of all, I’m overjoyed that we could outperform your expectations. Fields Matters Because You Matter. Respectfully, Larry Taylor, GM - BMW of Asheville.

Aug 20, 2017

GuruDD383

This dealership did a very good job of responding quickly. They made the process of purchasing a vehicle easy and "painless," Everyone at the dealership was very nice.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your valuable feedback and congratulations on your new vehicle! It’s a pleasure to serve your automotive needs. We genuinely value your patronage. If there is any way our Team might be of assistance with your new vehicle purchase, please don’t hesitate to let me know. Best, Larry Taylor, GM.

Aug 18, 2017

ira

Excellent

1 people found this review helpful.

Mark helpful

Response from current dealership:

I’m so happy you had a wonderful experience here at BMW of Asheville. Thank you for your great evaluation! We highly value your business and look forward to serving you in the future. Kind regards, Larry Taylor, GM.

Dec 5, 2016

Brett

Bought a car from them. Joshua was great. Bought the car sight un-seen - 09 750i - picking up this past Saturday. Car seems to be what was described and discussed during negotiations.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Brett - thank you. Fast and friendly service are what we strive for with each and every visit here at BMW of Asheville. I'm delighted Joshua and our Team accomplished this for you. If there is any way we may further improve on your ownership or experience, please let me know. Congratulations on your vehicle! Sincerely, Larry Taylor, General Manager.

Nov 28, 2016

Sherrie

They were responsive and GREAT -- good group! Loved the car, but was not able to travel to NC -- would have bought if I could have gotten it to TN.

Mark helpful

Response from current dealership:

Thank you, Sherrie. We will do our best to ensure you continue to receive only the best in customer service excellence, should you work with us in the future. It's our pleasure to serve your automotive needs. Thanks for choosing BMW of Asheville! Sincerely, Larry Taylor, General Manager.

Aug 29, 2013

Duane

I like the program and services

Mark helpful

Response from current dealership:

Thanks for your review, it’s certainly our pleasure to serve you. We consistently work to uphold only the best in customer service for our customers. If there is any way we may further improve on your experience and earn a 5-star rating on your next visit, please feel free to let me know how we may help. You may reach me by phone at (828) 681-9900, or via email at larryt@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Larry Taylor, General Manager, BMW of Asheville.

Jan 20, 2013

Carl

Great respond

0 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for your great feedback in the past. It's definitely our pleasure to serve your automotive needs then, now and in the future. Best Regards, Larry Taylor, General Manager, BMW of Asheville.

Mar 10, 2012

Melvin

Sent serveral emails reference a car I was interested in, and received no response.

Mark helpful

Response from current dealership:

Thank you for your feedback. In the time since your review, our dealership has changed Management, and our staff to ensure our customers receive only the best experience with our team. I apologize for this experience you encountered a few years ago. We are dedicated to providing the highest level of customer service and I invite you to visit us again and experience the new Fields difference. You may also contact me, Larry Taylor, the new General Manager at (828) 681-9900, or via email at larryt@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve

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