Autonation Buick GMC Laurel

I Went for test drive this car and they seemed very reluctant to let me test drive it! I absolutely didn’t like their attitude! Test drive is first and foremost right of every customer! Let’s not talk about their over priced cars!

Awful..I set an appointment and held the car I was interested in, spoke to the salesman several times confirming the day and time. I even called as I was in route to the dealership. Just to be told the car had been sold earlier that morning. Unbelievable! I will never deal with them again.

Great people!

Purchased

It was a professional and friendly experience. We were 3+ hours away and they were very accommodating. A lot of emails with Cindy; she answered all my questions and got all info I requested in a timely manner.

I was pleased with overall service.

Great salesman with Richard. If you ever go in and buy a car ask for him. He is very nice and very helpful. Great guy

It was the most pleasant experience in the dealership I ever had!

I had a simple and easy process.... Best Buy experience

Very simple process, my sales person, Cindy Shaughnessy, was awesome to work with. I live over an hour away but will definitely call her for my next purchase

Very communicative, a lot of information about vehicle, easy process, flexible.

Richard was great, but when it came to the finance manager. He was rude and disrespectful. Even though I wasn't qualified for that particular vehicle he still could tries to put me in something that suited my situation. I'm a disabled veteran and need transportation, but that didn't matter to him. Thank you for your time.

Mr. Harris was very pleasant man. I would consider going there again because of him.

They responded quickly

Dealer was attentive and kind. This was not the vehicle for me.

Fast response... Went to see vehicle... Dealer sales rep would not negotiate any figures... Look at more sites before choosing a dealer that doesn't deal....

Professional.

Really friendly and helpful salesman, got me the car I needed not wanted. Will buy from them in the future.

The Online Sales Rep, Cindy, Has Been OUTSTANDING!! She was quick about getting back to me, and EXTREMELY adamant about making sure i have all the information needed, about the expedition I inquired about. I expect to get somethong done tomorrow. I would recommend her and her dealership to others.

No pressure environment. Sales people are not on commission. Very eager to work with you. (No price haggling, but will do work on car if you find things.)

This dealer is Great! With a no pressure purchase. Only thing wrong is, NON-NEGOTIABLE PRICE. What is up with that anyway. Other than that good experience and great customer service.

Dealership was ok did not want to discount truck price only by 600.00 usd then with tax title tags over 38064.65 though it would be lower for a 2015 almost 2 years old truck before the 17 come out to open up the dealership for room

The dealer was set on the price of the car.

He was very kind and responded quickly .

Great customer service!

Car was listed with you a thousand less than the dealer had it listed. We didn't buy because we could agree upon a price closer to the elistedprice

Ok salesman very helpful but didn't buy

I visited two other dealerships before I landed at AutoNation. The customer experience I got was unrivaled. The sales lady, Cindy Shaughnessy, was highly professional and gave me an exceptional Service! I urge everyone who's looking for a car to try this dealership and find out for themselves the degree of professionalism, efficiency, transparency and respect these guys have for their customers. ..

Gave me new perspective on buying a car, raised the bar!

The experience was great! The salesperson was courteous, and the entire staff made me feel good about the deal I wanted and agreed to. AutoNation rates high.

My experience at AutoNation in Laurel was great! Darryl Reid was my sales associate and he was the perfect gentleman. Being a petite female I was nervous about going to the dealership alone, but the entire team at AutoNation treated me fairly and with a high level of respect. Darryl was able to offer me the vehicle I wanted at a price that worked well for my budget. My entire experience was professional and it ran smoothly. Darryl had the vehicle parked out front of the building when I arrived, he have me a thorough tour of the vehicle, he took me for a test drive, and then he explained the pricing with me and he even included the applicable incentives which helped to lower the price of the vehicle. Since buying my brand new GMC Terrain, Darryl has contacted me to follow up and see how things were going and if I needed any additional assistance. I am extremely happy with my purchase and with the awesome customer service I received! If you want great service and a great vehicle, then go check out the team over at AutoNation in Laurel. Oh and ask for Darryl!

Professional

They contacted me by email, I never spoke with them directly.

Deniz was very responsive to my questions and price.

Peter Ross was my sales consultant via the internet, He was very helpful, quick response time and helped me get an excellent trade-in value on my car. The new Camaro was almost 400 miles away, so face-to-face was impossible, but Peter's emails and phone calls were the way to go and proved very helpful. His customer service was extraordinary. When I arrived there to make the exchange, both he and Scott (finance managaer) were very helpful, quick servfce and aware of my time constraints as I had an eight hour return trip that day. Fox Chevrolet of Laurel is an excellent dealership to deal with and is highly recommended.