ALM Mall of Georgia

they said this car was unavailable so I went to see another one and bought it.its been a miserable experience they raised the price they never gave me a temporary plate theres service lights on.they don't stand behind what they sell hang up on you I don't recommend!

I had a good experience

Johnny was quick to get back to me about a car I inquired online. Went in to test drive it later that day and he was very personable. Even though I did not end up going back to get the car I would not hesitate to send family and friends there because I had a good experience.

ALM was terrific. macon dealt w/ us for about a week getting all the paper work and last minute details worked out.

Emailed me several times although I changed my mind about the vehicle.

They respond quickly, but still showing a car that is not available anymore in they inventory!

Good ppl Rosa is. Wonderful

Nice and friendly

Willing to work a deal

They where fast on the response the only bad thing its the car was sold in less than one day sad

Generic email response and no detailed response on inquiry

Good

excellent

They called immediately and were eager to help

Call to ask about a vehicle..Rep stated it was still available so come on in and take a look (this was 4:30 p.m. Sunday evening) Next morning I Called to come in and that rep stated car sold last week Wednesday.

Provided good information; checked back with me.

Good customer service. Very nice and quick to respond.

Professional

Very responsive!

Honestly, Integrity, Respect, Exceptional Customer are words that comes to mind and best describes my recent experience with your establishment. No pushy sales person, no pressure, no gimmicks on pricing. I would like to express my gratitude for you all going the extra mile and ensuring that everything was right with my new Lexus ES 350. I would definitely be back for next purchase! Thank you, Kizzie

I specificly ask for more car picts.--the ad only had 3 picts--- but received only a reply saying the car was still in stock but NO new pict at all -----but phone number was included. I called the phone # 2 times over 2 days and NEVER GOT AN ANSWER. Looks like no one is at home in more ways than one. ------------POOR COMMICATION!!!!!!@!@@@

This car was in poor shape. The unit ran hot 200 yards off property during test drive. Almost zero gas in it. The interior was not clean and there were visible cracks in the back speakers. Additionally, I was informed of 4 new tires.....not true..... (2) new tires only. Nice looking cars on the outside, however I could not trust reliability.

I had a pretty good experience with ALM although the car was no longer available they had the courtesy to inform me of that .

Excellent

Good experience trustworthy people

It was great and they were very professional.

Customer service was good, but the description of the vehicle did not match the listed vehicle .

Quick response and no "contact overload". Didn't blow up my phone like most dealers.

The dealer contacted me the with in hours. I went and checked the car out and fall in love with the car.

Did respond quickly

Very fast reaponse to my questions, and followed up with more details.

The sales person was knowledgeable and very helpful in providing me the information I requested.

good deal.

I had questions about this vehicle and they responded promptly.

Could not make it to the dealership but their response was good.

They were very nice and helpful but I was disappointed that the car I went there to see was not there and they didn't know anything about it

Buying a car at ALM was the best choice I could have made. Charles and Phil are a great team of salesman. They will work with you to get your car at a great price. I left there facility happy and that's how a car buying experience should be. Fred was the finance manager that made my purchase go smoothly. Due to the fact that I had to make a second trip back to make a deal, that could have been made on the first trip, I had to rate 4 stars. Overall, I am happy with my purchase of my 2017 QX60, and I couldn't have done it without you all help. Thanks for making my second car purchase a wonderful experience. If you're looking to purchase your next vehicle. I highly recommended you try ALM, and ask for salesman Charles or Phil. Thanks again fellas.

They were great. Dawson helped me get the car I needed for my daughter's graduation. We finalize on the price before I got there because I was coming from MS and had to be back that day for the graduation. All I had to do was present them with the check from the bank and sign a few papers, and I was in and out in less than 20 minutes. The only thing I didn't like is the fact that my tag will come through the mail and could take up to five weeks. The tag is included in the total cost, so they supposedly pay the money for it to be mailed to your home. I also thought dealership fee was high at 599, but I was still able to get the car for about the price I wanted to pay. I will be using them again when it's time for me to buy another car..

I can't say enough of the Car dealer and the finance department. They were very helpful making it a great experience. I will definitely refer!

Drive all the way there, salesman never told me the van was sold. Wasted my time.

The ALM sales people were nice but I found the car we were looking for at another dealer so we did not buy from ALM.

Emailed daily which was annoying. No phone call to follow up. I purchased elsewhere

DO NOT do business with this dealer no matter how low the price. I just bought a car from them and got it delivered from Buford. When I got the vehicle and drove it the back tires roared like crazy at 40 mph. No way they could have missed it. The tires were obviously scalloped out badly. I have to buy 2 new tires and get the car aligned. The GM of ALM refuses to make it right in any way. VERY VERY dishonest way to do business. ALM knew the tires were bad and shipped it anyway. RUN AWAY !

DO NOT TRUST THIS DEALERSHIP!!!!! I bought this 2015 Ford Escape from Sean. They agreed to ship the car to Little Rock, and insisted the car was in excellent condition. When it arrived, we learned upon driving it that the two back tires were scalloped out terribly. They ROAR when you accelerate to 40mph, and could suggest other problems. The cost to replace these tires is nearly $700, AND THE DEALERSHIP DID NOT DISCLOSE THIS TO ME. Further, the interior carpet and floor mats are FILTHY. It just doesn't make sense. Either they didn't bother to drive the car, or they just let it go assuming they'd sell it over the internet. We contacted Sean about refunding a portion of our payment to cover the cost to replace the tires, sending him the quote. THEY ARE REFUSING TO MAKE THIS RIGHT. BUY BEWARE- THIS DEALERSHIP WILL LIE BY OMISSION AND THEN KEEP YOUR MONEY!

I ended up buying a vehicle from them. I was hesitant at first because the salesman wasn't the typical "over-the-top" salesman. It ended up being great though. He didn't try to sell me on a car that I didn't really want, and actually Justin and Matt drove me over to ALM Roswell to look at the car I really wanted which I ended up purchasing. Overall, definitely a pleasant experience.

Very good call back . Wanted to sell cars. Nice

The salesman that contacted me was helpful but I decided not to buy right now

Great experience and response time. Bought a car ...

Wonderful experience all around and I love my car

No one came out to help us. Went 3 different times. No customer service!!!!

Found ALM to be a different experience than most other dealers around the Mall of GA. ALM listened to my needs, was very transparent in the process (namely pricing) and was efficient. Good used car buying experience.

The team at this location are very professional and upfront. They went out of their way to accommodate me.

Good response

They tryed to contact me very late at night. About 7 hrs. later after I contacted them.

I talked with Josh, he was great. I'm not an American so not fluent English but he tried to understand me and listen what I say. Very respectful and friendly. They didn't forced me to put other options and explain everything on price list things. Just last financial guy tried to force me put Gap Insurance. Anyways, If someone go to ALM mall of GA, I strongly recommend Josh. He will try to find your car or whatever you need. Thank you so much.

I would love to. Contacted the dealer on the vette. Salesperson called me and said he would look at the car( which he said he had) and call me right back. The next day he called and I counted 7, as in one more than six , excuses why he didn't call. One of those was that he forgot, he should have just stopped there and been honest, even though that's bad. I had read a number of reviews on the dealer, many complaining of the same type of professionalism. I am so thankful that this place isn't the only place to buy a vehicle.

I notified them that I was on my way to them,and told them the time I would be there.i drove a total of 4hrs to get there and back home. I will never deal with them again, they sold the car 1.5 hrs before I got there.

Tried several times to do business. The management person I spoke with finally acknowledged that problems existed with sales people that do not follow through with customer request for in.. Additionally , this dealership not only charges a doc fee of nearly $600 but an additional processing fee, $243 for so-called registration of vehicle. I will not buy a car from this dealership and want readers to know.. Greed seems to commonplace in the car business with onerous additional fees ..

I called the dealer and asked about the vehicle I was looking at the y said he was available once i arrived they said he was sold 2 days ago i drove over 50 miles to hear. I am sorry

Started the process to talk about purchasing a vehicle. Submitted a credit check (I have 830ish credit score) and never heard back. I called and texted several times. A week later I finally got a text that stated simply; car was sold. Disappointing because the initial discussions they seemed very friendly and eager to talk.

Prompt response. I needed more info and they returned my call very quickly!

Very helpful and willing to spend the time looking into finding other vehicle options if not in their inventory.

Staff is knowledgeable, efficient and straightforward. I had a fantastic experience and drove out feeling that I got a great car and great price.

Very professional, accurate, quick, and exciting experience! I never heard of buying a car with no hassles and worry free until now! All of the staff members made this car buying experience one of the best.

I drove all way there and they didn't have the truck. Sux i live in Marietta.

Matt was awesome. Not pushy at all. Followed up but without pressure. Was great at letting us know he's there for us, he wanted to earn our business. A lot of times sleazy salesmen turn you off no matter how great the car bc u feel like your being taken advantage. Matt was awesome. Buying car from him 2 weeks later and we even live ina different state

Very quick response

From the outside it appeared to be a nice dealership with high end cars on the lot. Inside the place was in need of a paint job and updating. It was quite Getto. The salesperson was not there so we left to have lunch. Upon reading reviews for this dealership (run, don't walk) we decided against going back. Do your homework before going here!

We did not buy this time but plan to in the near future and will definitely return to ALM - our salesman was great!

Mark Hafer was patient and accommodating.

No follow up. The one conversation I had, it seemed like I was bothering him.

Good

Great experience working with salesman Chris Kaissieh.

We bought this car and very happy with it and their service.

Website is slow to be updated, called about a car and was told it had sold then got a call back that it was still there. Upon verification it had sold and was still showing avaliable on the website for several days.

Great to deal with!

Response was awesome

Good Sales Team and Good Finance Manager!

Over worst experience ever with alm the dealer in Buford was good he answer all my question . I had gone to the union city location to see what the c350 look like day one the computers and power was down . System kept going up and down the salesman was to call me back never did day 2 I got a phone call by a person name Nicole at 9am which was half sleep when she called major language issue . Her listen skills was very poor she kept force me to come back the store after I told her I was there and have the sale person to call me with the numbers . She never gave him the message . I didn't get a call back from my sales person until Saturday kept in mind the dealer talk me out of the c350 told me go with c250 . Between Thursday I found another car I told him I want to go look at it . Which I did call him back and said get the paperwork ready I am on my way . As I am in route to him I get a call saying they sold my car from underneath me. Not one sorry out there mouth or taking ownershiper that there computer and customer service has been bad . Next issue was the first manager talk down to me . The manager who was there when computer where down came to the phone and said it was mess up and they will fix the issue . That was lie the sales man kept sending me car which I did not want me try to put me in color which I told him I did not want even offer me two did brand of cars after I said I want a Benz I am paying cash for the car. It got so bad my brother had to step in which he thought I was joking . My brother told him to send number at 4pm and said he want this deal to be done tonight . We did not get number until two days later still he was over pricing the cars .still offering me cars I said I did not want ... alm lost two business deals ...

My salesperson Jason tried to switch the 2012 Mercedes I was interested in with a 2014 for my mechanic to inspect. My mechanic is a fellow Christian and knew something was wrong and called me. Jason never apoligised but said a fellow salesperson hid the keys of the 2012 i was interested in and told him it was sold. Then texted me to come back saying the car was never sold and my mechanic could inspect the car i was actually interested in! Stay away from Jason and this dealership!

Great customer service. Bad units or to say the least, regular units trying to be sold as if they were Premium units.

They were quick to respond and Kelly Chetlin is great to work with!

Smooth and easy transaction.

No games , no dealer fees , honored price. Will do business again

The dealership was very responsive

Price was more then I wanted to spend.. Salesman was very helpful

I was in the middle of finalizing a price for a car over the phone because I live hours away from the dealership. Salesman said he would call me right back after he talked to his manager and never did. He had know problem negotiating for a week through email with me but now will not return email or phone call. Not happy...wouldn't buy a car from them!

Provided requested information

Awful. Sales person nice manager trie to up price of car by 1000

Vehicles air conditioning did not work. Interior was trashed. Check engine light on. Abs light was on, All the tires have belts busted in them. Complete waste of time. Ran my credit before I had even had the chance to look at the vehicle after I was told they wasn't going to. Salesmen was completely unprofessional. Worst dealership experience ever. Drove 50 miles out of my way and took time off work to be lied to and jerked around.

Good customer service

Excellent

Dealer did call but for reasons I decided not to buy from them right now cause I bought another vehicle from them and they didn't make good on their promise.

Informative. Gave me a blind estimate on trade in. Very helpful. Answered all questions.

Great sales people

Ended up buying a different vehicle but easiest car buying experience I've ever had!

The experience was great. My sale person was very young, but he was great as well, and he listened to what I had to say.......I think I got a beautiful car with low mileage at a very reasonable price.....Thanks to CarGurus for showcasing this car when they did....!!

Great experience.

Great job

I worked with Josh and he provided timely responses and great service. He was honest, upront and willing to go the extra mile

Great experience Mike was great the staff was friendly truck was ready too go we in and out an less than an hour and I absolutely love my new truck thanks ALM!!

We had a wonderful experience here. Not only did they work with us throughout the sale, they went above and beyond to make sure we were happy with the deal. Shaun Wilhelmi our salesman even got us a better interest rate then what we were pre approved for. Will be back to shop with them for our next car.

Friendly people and smooth transaction

Very responsive and willing to work with me. I ended up going with another dealer but they were very attentive. Great customer service.

Terrific to work with and highly responsive!

Excellent. My first new anything. Mark ,what a great guy, honest, ernest, prompt in returning calls even after the sale. Chad in finance, couldn't ask for a harder worker. If you want to buy a car or truck these are your guys

Great experience

Their really nice & personable . I spoke with William and he was the nicest car salesman that I have ever met .

Bad!!! drive 90 miles with scheduled appointment to look at a Durango. just to get there and they cant find a key????? we will bring car to you when we find . no call no show call next day about key nope, no key yet. They never called back. some customer support. don't waste your time going there.

Inexperience sales person on the phone line and needed more detail on the phone. I really wanted this vehicle, but bought another one with a great sales person.

Mark Olson was really helpful and knowledgeable

Dealer bout selling his cars keep in touch with me and hold on to the car till I'm able to make it to him

Dealer responded back very quick very respectful and courteous looking forward to doing business soon.

Good response car was sold though.

Great communication,, i just cant travel right now

I was greeted immediately and treated very well during my visit. The Cayenne that I was interested in was beautiful. Although I purchased a Cayenne from another location, my experience was great. I give ALM a 2 thumbs up!!

Great

They call me back but the interior of the vehicle is no black.

Very helpful crowd. Responded in a timely fashion . Happy with my purchase

Quickly responded, very up front and honest, walked away with my new vehicle. Was extremely pleased with my experience

Great. Helpful.

3 words...bait and switch. Buyer beware here. They'll let you show up knowing that the vehicle is sold and try to put you in another

Dealer contacted promptly.

Easy to work with. In and out

I did not follow up . They wanted too much money.

Called within 20 hours and was very polite. Wrong car for me but easy to deal with.

Response time was quick, really tried to work with my work schedule.

I was really want to see the car, but it was around 200 miles from me. I ask if maybe they could transport the car to me or meet me halfway. But they were not able to give me that service. But the employees were nice (especially Rosa),

Great and it will be hard to make a decision will the fantastic inventory they have on site.

OMG the experience was amazing!!! I contacted 6 other dealerships and an ALM salesman contacted me via email the same day then Keonn Storay called me back bright and early the very next day!!! He vigorously worked to get me the payments I wanted and everything I needed. I drove 3 hours to pick up my car and the process was so fast and smooth I was out of there with my new car within a hour!!! I was blown away with his customer service skills And hospitality! I never dreamed the experience would be that great! Hands downs if u are looking for a luxury car make this place your first inquiry because you won't regret it! Ask for Keonn Storay!!!!!!

Worked with them for a month on a vehicle due to ongoing upgrades and day before purchase agreement another one of there many sales people sold it. Buy quick here or don't buy...

Poor communication

Can you say BAIT AND SWITCH?!? I seriously should have trusted my instincts after reading so many reviews stating that they were told the vehicle was there only to get there and find out "it had just been sold, but we have..." I sent my inquiry, via email, about a 2014 Dodge Ram 1500 4X4 with 25667 miles that had been listed on CarGurus for 19 days. I was then contacted by Mark wanting to set up an appointment to view the vehicle. The following day, I called and Mark was off but Jason confirmed that the vehicle was still there. I told him that I would be there in about an hour and a half as I was 97 miles away. He assured me that it would be right out front and ready for my inspection and test drive. I get there and Justin met me on Marks behalf and informed me that the truck had been sold the night before, claiming that Jason had an old inventory sheet. He assured me that they had several similar trucks on the lot (which turned out to be untrue) and kept pushing me toward a very used Dodge Ram 2500 diesel with 98000 miles on it and a price $8000 higher. In my opinion, the way these people are doing business is dishonest and unethical. By the way, when I checked back a little over a week later, that particular truck was still listed on CarGurus as well as other sites.

Matt was awesome trying to help me find the right truck.

Dealer did respond quickly. But I was not happy with my service. Salesperson indicated almost half a down payment to hold a car since I was working out of state. They indicated that they would not negotiate on a price. When I planned on visiting out of state they told me that the convertible top didn't work or Windows and the dealer would not fix that or go down on the price. I wasn't pleased with my service. I would not contact this dealer again.

They have a listed car that is already sold...it's been listed a couple of weeks now

Vehicle was sold and did not have another vehicle that met my criteria.

a polite well informed salesman did contact me in a timely manner

Vehicle sold prior to speaking with them.

They were very responsive. I wasn't. The vehicle wasn't exactly what I was looking for

Very easy to work with. They had the car we wanted at the price we needed. We worked with Russell. He was very nice and informative . I do suggest you get your financing yourself before you go into buy. We were able to get a better rate by 3% because we got it ourselves. It also saves a lot of time in paperwork and negotiations.

Good answered questions very good experience. Price seems a bit high.

Prompt response

A typical southern dealership.!!!! Great people to talk with, we Could not get together on a price BUT, they did work there Butts off trying, and they did keep in contact with us. 100% dealer. Worth a call.

Unbelievably easy and straightforward. Jeremy helped us and was excellent. No presure. Easiest car buying experience we've ever had. Five stars

Called and informed me they already sold vehicle. I appreciate it so I didn't keep asking . Wish we could have done a deal

At first, I thought Josh was excellent. He was very easy to work with while I was buying my car. But after the fact, the attitude was, "I have your money and you are no longer of value to me." He even said to me, "I sell cars. I don't fix them." Less than one week after I had the vehicle, the check engine light came on. Also, there was a light out in the back that Josh told me I could get changed at Advance Auto. However, the guy at Advance was very honest and pointed out that there was moisture getting into the light and it would keep burning out if the seal was not fixed. They also promised me a manual, only to later tell me that they could not get it and I would need to print it off the internet (who wants to carry that HUGE stack of paper in their car). I have never bought a car from a place where they were not willing to help me if I noticed something a few days after I bought the car. But at ALM Mall of Georgia, that is exactly what happened. A guy from another dealership told me he gets a lot of their customers and I thought he was just trying to make a sell, but after working with them I fully believe what he was telling me. I would NEVER in a million lifetimes buy from this company again.

Quick response and provided needed details, car fax ... Very good experience.

Kelly was very nice

Prompt response to inquiries

This dealer needs to take a look at their name. When you have the word luxury in your name one would think exceptional vehicles. This was not the case with the Yukon I looked at. I think the car had never been detailed from the start. The day I looked at it the car had mud all over the tires and muddy shoes tracks in drive floor.

Car was sold but remained on Car Guru

Dealer quoted a higher price than advertised on Cargurus.com website. Wouldn't tell me their best price. I gave up and looked elsewhere.

Awful!! They tried to convince me to purchase a vehicle with the CHECK ENGINE light on but were not will to disclose why the light was on. They didn't care if the vehicle needed a new engine, or if it was just as simple as it needing a tune-up, they just didn't care and wasn't concerned enough to even discuss the issue. All they wanted was my cash. The deal never happen because I'm not a fool. And that 100,938 miles is probably because the engine went out and the vehicle could no longer be driven. Be very cautious with these people.

Told me the vehicle I was interested in was sold, and it still appeared on the web sight for an additional two weeks. Then inquired about the vehicle again, and was informed that they sent The vehicle to their sister dealership. No follow-up

tunnel vision on sells alone. my only issue was when I asked about a trade or other pricing concerns I received the same answer every time as if nobody paid attention to what was said each time. otherwise no need to reprimand these folks.

Great service. I did not buy a car from dealership because the vehicle did not have everything I wanted.

Very slow to reply to emails and all the cars I inquired about were already sold.

The salesman was not up front with me,I honestly think he just started working as a car salesman.

Good

They were quick! When I first waked in to go on a test drive, I was greeted by name. They had my truck already pulled up an my salesman was in contact with me until the deal was done ... Even afterwards....that was a shock! Normally salesmen act as if they don't know you anymore after you buy. These guys are amazing! They deserve 10 stars!!!!

Total Jerks ! 2013 Toyota Tundra. The vehicle had minor body damage and the dealer refused to repair it stating, they would lose money. Truck had slow leak on tire and interior had bad smell. Dealer stated AS IS.

They sold the car before i even got to test drive it.

Quite good response. Price was higher than I wanted to spend. I am still looking.

Prompt and cordial response

car wasn't available when i went for a check

Great experience, easy, efficient, polite. Sales person Keeon, was excellent!

Excellent service, great car

great

Asked for a Carfax report, "all I got was, We still have car".

Salesman responded professionally and promptly.

Sold and still showing for sale.

Tis car was already sold and still on website for more than two weeks, may still be on web site

Kelly is my salesperson, nothing less than outstanding!! Talking about quick and very helpful response, not pushy at all ( nothing turns me away quicker) Kelly and A.L.M. should be used as an example of what !!! customer service is all about!!!

Quick response - good interaction with staff.

Called the dealer after we purchased a car in another state. Want to see if the dealer could get us in the ballpark of the vehicle we purchased. The management staff was very rude, and even told me to stay where I was at in a very condescending way. Would never call back

Great

very helpful

Great followup

Didn't buy a car from them but was a good experience

Experience was great. Jason was very helpful in getting me the car I wanted.

Tried to sneak in a $599 "customer service fee".

Responded with a different and higher price than advertised.