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Dealer Reviews

Based on 14 reviews
All reviews are verified visits to the dealer. – Learn More
Sarene
Dec 1, 2025
Zack was great to work with.
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Oct 4, 2025
This was a total bait and switch. We drove 30 miles from Kentucky only to realize that "someone just put a deposit on this car". They were more than happy to show us a more expensive higher mileage car. Today's date is 10/4, the visit date was 9/20 and the 2019 Honda Civic Sport FWD is still showing for sale at the dealership. Another issue was finding the dealer. They were not even named iAuto. We had an appointment from the day before and confirmed that the car was still available so they had my contact inforfmation. We wanted this car, no other. If they had contacted me to let me know about the deposit I would have turned around and went home. PLEASE DO NOT DO BUSINESS WITH THIS DEALER!!!!
8 of 8 people found this review helpful.
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Aug 15, 2025
As many previous recommendations- do not waste your time. I can’t believe they are in business. I called them a few times about a great deal before driving 2 hrs. They said everything was great with the car, and twice said they would send interior pics, but didn’t. I made the trip, calling one final time 5 mins before arriving. I get there, sit for 10 minutes while they “bring the car up” only to be told the car was at another lot being sold and I could look at alternate cars. I left and 4 hours later they call me stating that I could come look at the car tomorrow. I questioned about the claimed “sale which just led to another story. They even called a week later to see I wanted to look at the car. LOL
7 of 7 people found this review helpful.
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Caramon
Jul 24, 2025
Best dealer by far
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20
Jul 19, 2025
Good customer service
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Nathan
Jul 16, 2025
This dealer is shady. They sell used cars, I get it. But when they actively lie, deny and try to hide flaws it's disgusting. Don't believe the warranty will do much, because if its a "wear-and-tear" item they won't do it. New car: three days later $1,500 mechanic bill they won't cover. Don't buy from here.
7 of 7 people found this review helpful.
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Jul 3, 2025
Friendly and knowledgeable
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20
Jan 15, 2025
They do ask you to fill out credit application before the sale contract is set up and that is wired and i am not comfortable with so I stop dealing with them
6 of 6 people found this review helpful.
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gaylene
Jan 11, 2025
bought a car here. they had me sign documents through text then never sent them in email or mail… the text links later deleted. they also lied about a giving us the correct tax form and never returned our calls to obtain the correct document. you should never work with this business they will scam you.
9 of 9 people found this review helpful.
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Nov 30, 2024
The dealer was great answered my questions, we spoke about the truck I am looking for .
1 of 1 people found this review helpful.
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Oct 7, 2024
They respond
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Aug 5, 2024
They told me that they don't sell cars to out of state customers poor customer service
4 of 4 people found this review helpful.
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Angie
Jun 1, 2024
They were very easy to work with and responded quickly to my questions
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Apr 14, 2024
Overly helpful. I'm sorry I couldn't get the money for the car
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Mar 24, 2024
They were very polite and courteous but we didn't come to an agreement but they were nice and I would recommend them
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Feb 6, 2024
I contacted this dealer about a car they had for sale on CarGurus.com. The lady who spoke with me was very friendly and helpful. Their car is interesting but has high mileage and I am not sure if they have many service records despite the high mileage. They are also about 500 miles away, and that would add to the cost. I would prefer to buy a car closer that I can drive and see how it feels. I have not bought another vehicle yet but am still looking.
3 of 4 people found this review helpful.
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Jan 4, 2024
Sent back information
0 of 1 people found this review helpful.
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Dec 13, 2023
The lady was very nice and kept in touch
1 of 2 people found this review helpful.
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Nov 4, 2023
Dealer responded quickly, however I have not received yet the information requested.
4 of 4 people found this review helpful.
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Oct 11, 2023
Great Salesmen
1 of 2 people found this review helpful.
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Mark
Jul 13, 2023
Dealer did not contact me until I drove an hour to their location that the desired car was in the shop getting maintenance. So l left without seeing the car.
10 of 10 people found this review helpful.
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Leroy
May 10, 2023
The dealer is about 1 1/2 hrs from home. No way to pickup the car. They made arrangements to have it delivered.Great place to deal with.
2 of 2 people found this review helpful.
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Apr 12, 2023
called many times to verify condition of the car .was told everything was fine Car was ready to go. Got approved. Told him I had $10,000 to put down. But then called back and changed it to 7000 and they said that would not be a problem. Turns out it was a problem .after making me drive three hours and renting a room for two days. Total of the trip was almost $1000 went to take the car for a test drive and the driver seat power motor was blown, I was not able to drive the car .went as passenger. While driving heard a noise coming from either the transmission or the rear .after that check engine light came on .then passenger side window switch was not working, passenger seat warmer not working .air conditioning and heating controls not working . Not in the description of the car. And never disclose any of that to me . wanted me to pay for the repairs out of my pocket $2250 and would not fix everything. Then they say that’s why the price of the car because of all the problems with it
31 of 32 people found this review helpful.
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Apr 1, 2023
Since their post didn’t include picture of the car, I simply requested to have pics sent before making a decision to go check it out. At first, I was told the car wasn’t on the lot, so they wanted me to come to look at other cars. At the end of the day, it was a huge waste of time of messaging and calling back and forth because I still don’t know what the car looks like.
21 of 21 people found this review helpful.
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Mar 9, 2023
Poor customer service. Tried to buy a car on a Saturday and finally get the salesman that I talked with on Saturday to call me back on Wednesday. When he did call me back didn’t even know who I was after talking to him on Saturday and him leaving a message on my phone Saturday. I immediately called back Saturday and he was busy every time after that. After our conversation on Wednesday he was supposed to email me a buyers order so I could get the financing done Thursday and pick it up on Friday still no buyers order so I call back and he’s off today. That’s when I asked to speak with a manager and he was no help just made excuses about them being busy. I told him I would just look elsewhere and he acted like whatever and said ok. Would not recommend!!
22 of 23 people found this review helpful.
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Mar 2, 2023
I didn’t end up buying the vehicle but the sales reps responded to my inquiry and we’re helpful answering my questions.
2 of 3 people found this review helpful.
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Feb 23, 2023
Excellent
1 of 3 people found this review helpful.
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Feb 22, 2023
Awesome
1 of 3 people found this review helpful.
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Bridget
Feb 19, 2023
IAuto was very good to work with. We did not end up buying from them because of a feature of the car, not because of them. I’d definitely go there again
1 of 3 people found this review helpful.
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Feb 17, 2023
Awesome!!
2 of 5 people found this review helpful.
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Linda
Jan 17, 2023
The dealer was very responsive to my inquiry. Unfortunately upon further review of the measurements of the trunk I realized the vehicle would not meet my needs so canceled the appointment. The dealer was very understanding and I would do business with them in the future.
3 of 3 people found this review helpful.
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Dec 27, 2022
Asked about this truck took them three weeks to respond to tell me it was sold.
10 of 11 people found this review helpful.
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Kim
Dec 7, 2022
They replied in a timely manner. We set up an appointment to test drive the car. They were very friendly and welcoming. They answered all of our questions and very helpful. In the end we decided not to purchase the car.
1 of 1 people found this review helpful.
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Dale
Dec 3, 2022
Great experience!! Will defintely do more business woth this dealership.
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Nov 17, 2022
Prompt and courteous reply
2 of 2 people found this review helpful.
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Sep 28, 2022
Marc is super nice and helpful. He will be working with me to help me find a car
1 of 1 people found this review helpful.
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Sep 18, 2022
The dealer did contact me me quickly.
1 of 2 people found this review helpful.
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20
Rw
Sep 11, 2022
Jennifer Sanders has been very helpful and professional and she has one of her associates that is going to get back with me on possible loan paperwork.
1 of 2 people found this review helpful.
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Aug 7, 2022
This dealership responded to my texts and my questions much appreciated
0 of 1 people found this review helpful.
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Aug 6, 2022
Dealer responded fast and was nice
1 of 2 people found this review helpful.
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Jul 28, 2022
Good
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Tom
Jul 20, 2022
I live in Michigan so I contacted them and ship here. Alonzo filled me in sent pics of car and video of it running. Overall good experience so far. Financing dept a little to be desired. Got it done though. Waiting on ship date.
7 of 9 people found this review helpful.
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Jul 3, 2022
Sketchiest car dealership ever. All the kept asking was for me to put down a deposit to hold a car that I didn’t even want.
16 of 16 people found this review helpful.
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Aug 23, 2022
Response from current dealership:
Sorry to hear you had a bad experiencing while visiting our location. If you have a free moment to speak with one of the members of our customer service team, we would like to hear about your experience and try to retify it the best we can. Our business number is 513-230-3251, and press 1 to speak with customer service. Again we apologize for your poor experience.
20
May 21, 2022
Awesome dealership fast replies, really nice salesman they work with you upon your requests if your requests are reasonable of course hope to do business with them again my salesman is Brandon replies to all questions via texts or call available for questions at normal business hours
1 of 1 people found this review helpful.
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Max
May 21, 2022
The salesman I dealt with was a nice guy. But the messed up part was when I asked if the truck was straight and what was up with it, I was told it was mint. Flew all the way out to ohio from ct, just to get under it and see it was rotted out big time. And found multiple issues with the truck. Wasnt worth nearly what they wanted and wouldnt negotiate. All I will say....is do your research before wasting time like I did...
30 of 30 people found this review helpful.
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May 13, 2022
Limited ... But they returned my inquiry right away seems friendly and polite. Still searching for the right deal ... Thank you iAuto ,
1 of 1 people found this review helpful.
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Andrew
Apr 28, 2022
Was very honest I asked a few good question and they even gave me a full carfax report. Still thinking about driving there to get a car.
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20
Apr 16, 2022
Car was not ready , asked for pictures no interior. I pre qualified thinking it was speeding up process., when in fact I still have application to fill out. I’m confused.
8 of 8 people found this review helpful.
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Myron
Apr 13, 2022
It was a good experience
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Apr 11, 2022
I was helped as soon as I walked through the door and they made sure that I was comfortable with what I was buying.
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Apr 9, 2022
Horrible customer service and sales representative lied to me saying that the car doesn’t have any rust spots and I drove to this dealer from Nashville upon his words and found out that the SUV is full of rust everywhere on the frame and wheel hubs and towing hitch And they didn’t refund my deposit and I will never deal with them anymore worst experience ever
34 of 35 people found this review helpful.
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Mar 31, 2022
They wanted to increase the cost of shipping which they already had posted and never did want to sell me the car said they sold it to somebody else who walked in and paid cash but yet the car is still showing as available
17 of 17 people found this review helpful.
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Mar 25, 2022
Waited over 30 minutes for someone to show us vehicle that I had called ahead about.
10 of 11 people found this review helpful.
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20
Cat
Feb 20, 2022
Car sold. Let me know quickly
0 of 1 people found this review helpful.
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Feb 3, 2022
Good
1 of 2 people found this review helpful.
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Feb 2, 2022
The salesman we spoke to (Mike) was quite helpful. He went out of his way to help us but just dealership just didn't have what we were looking for. Highly recommend salesman but not too sure about the selection of vehicles.
5 of 5 people found this review helpful.
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Jan 13, 2022
Courteous
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25
Jan 2, 2022
Had to wait 75 days for my title then engine light came on in car and they said they fixed but it came right back on. Tried to return car but they would not take it. Do not deal with this dealership!
1 of 1 people found this review helpful.
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Sep 28, 2021
The worst, flew from Chicago to pick my car up in Cincinnati, and when I arrived and took the car for a test drive not only was the check engine light on but the car had 126,000 miles on it and the ad said 115,000 miles on it. They didn’t take the time to wash it or detail it or vacuum it before presenting it to me. Absolutely the worst Experience buying a car ever and even after spending $600 and wasting the whole day,it was good lesson learned!!! They’re also trying to keep my $1030 deposit on the car. they should be investigated by the BBB Avoid this place like the plague.
87 of 88 people found this review helpful.
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Brice
Sep 1, 2021
Didn't have the vehicle I initially wanted but came back today to test ride a new one they got in the other day. Ended up loving it and buying it. Liked the communication and no haggle approach. What you see is what you get and that's not something I'm used to at used lots. Used lots need to sell their vehicles to you. This place chooses to sell to the public so we can get discounts that other dealerships get. I liked it a lot.
5 of 6 people found this review helpful.
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Aug 30, 2021
I received a standard email reply to my email that didn't address not answer my question. Not sure if reply was automatic form reply or drafted and sent as original; if the latter then I must wonder why they didn't answer my question. Perhaps the dealer gets overwhelmed by online inquiries and can't invest time to read each one.
23 of 23 people found this review helpful.
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Aug 14, 2021
Customer service was very reliable , staff were friendly went above and beyond to assist me !
5 of 6 people found this review helpful.
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Andrew
Jul 22, 2021
Very poor experience. Bought a 15' sti from them. They lied about it being not moded. They lied about the accident being a fender bender(hole passenger side was recked) they cleared codes which subaru confirmed was deleted multiple times. 2 cam position sensors, maf and iac failed in less than 30 days. Over 1k in parts to fix. I will not even buy a lawnmower from these guys. I reached out to them about the issues and no reply. Very dishonest and poor customer service.
81 of 84 people found this review helpful.
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Crystal
Jul 19, 2021
I contacted this dealer. I was interested in three trucks listed for sale online. The trucks did not have a picture. I requested pictures for each. The salesman decline to send pictures saying they have such a large inventory that their turnover is really high. He said he would not be able to take pictures of them for me. Funny thing is, it’s 1.5 weeks later and two of the trucks are still for sale on their lot. So, I am no longer interested in their service and will be paying cash for a truck at another lot.
57 of 58 people found this review helpful.
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20
Apr 14, 2021
Great sales guys
2 of 6 people found this review helpful.
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Apr 13, 2021
Not so good. No one ever just stayed to help me. They would always leave my wife and i in a cubical while the run off to make a call, or so they say. Everytime they came back, it was something different that they needed, they say that the finance company would not accept my other income even though i been at my job for over 6 and a half years. Then they had me put down another $2000 on top of the $2000 i had to put down to begin with when i got pre-qualified. The car advertised with 123,069 miles but when i got in it to test drive it, it actually had 123,866 miles on it. That should have been less money. Nobody really stayed with me to explain anything about what was going on. Somehow when i finally signed the papers, i found out that they charged me $2000 for a service contract, wth. My wife's service contract from where she got her car was only $650. My original deal was suppose to have been $1700 @ $190 a month, but its more even with the $4000 i had to put down
66 of 69 people found this review helpful.
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Annette
Apr 12, 2021
The car wasn't available to start with and the car back to auction and still took my deposit and when I was actually getting ready to drive over he came back with the reason and said it would be refunded. Im still waiting on my refund
56 of 58 people found this review helpful.
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Caroline
Apr 6, 2021
They were quick to respond then when I committed, I had to push for responded. Would Not recommend!
42 of 44 people found this review helpful.
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Apr 4, 2021
Salesman Tom had a bad attitude and wouldn’t let me look over the vehicle not same vehicle as described total waste of time
43 of 44 people found this review helpful.
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20
Apr 4, 2021
Responsive and concerned about finding the right car for us.
3 of 3 people found this review helpful.
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Apr 3, 2021
I called, test drove, and left off the lot the same day. They helped me out and got the car I wanted.
3 of 3 people found this review helpful.
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Andrea
Apr 1, 2021
The dealer contacted me immediately. I did not respond because I had something come up that I had to deal with immediately. I don't know if the vehicle is still available because I haven't had time to check but I was pleased with the response I receivied.
4 of 4 people found this review helpful.
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Mar 30, 2021
Very dishonest! I will never deal with them again. I purchased 2 cars from them and each one I already had to put over a thousand dollars in both of the cars. The dealer is nice until you buy the car. And the tables change and they become real rude. I will be going to the BBB With my complaints cause if I can stop them from selling junk cars to people from leaving a review I will try my best to stop that from happening. Just like it happened to me. Hate I had to give one star cause this dealer do not deserve that. I can go on and on about this dealer but I think I got my point across.
50 of 52 people found this review helpful.
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Lesia
Mar 21, 2021
Received excellent communication
4 of 4 people found this review helpful.
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Mikaela
Mar 20, 2021
They were really helpful and friendly! It was my first time buying a car and they were so patient with me, and their cars are great quality!
2 of 2 people found this review helpful.
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Mar 17, 2021
Appreciated their call to me. Very helpful in telling me about the vehicle with details not published. Obviously more interested in selling car, than my financial concerns... which was disappointing. Probably list sale because of refusal to bend AT ALL with price.
7 of 8 people found this review helpful.
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Feb 23, 2021
I emailed this dealer with no response. I called and left a voicemail, and got no return call. After a few days I was able to speak with someone via telephone who actually was very helpful. I inquired about a specific truck, and confirmed it was still available. I applied for financing on the dealer website as soon as we hung up. I received a return call from the dealer about 30 minutes later stating I was approved. I was asked when I would like to come in and complete the deal. I said I’ll be there as soon as you open tomorrow at 9 AM. I was told sorry the earliest appointment is 10 AM. I said ok I’ll be there at 10. I got a ride and arrived at 9:44 AM with my down payment. I was told upon arrival that the truck was sold that morning. I asked if the person who bought it had an appointment, and they said no he just showed up before you. I explained that I had an appointment and was told I couldn’t come at 9 AM. Approval for nothing, appointment for nothing, and no call to update sale.
71 of 72 people found this review helpful.
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Pam
Feb 20, 2021
Explained their process thoroughly.
5 of 6 people found this review helpful.
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Feb 10, 2021
Excellent
3 of 4 people found this review helpful.
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Feb 5, 2021
You don't have a minus sign for stars. Total waste of time. 7 hrs driving . After 3 phone calls. Then tell an A+ credit person you can't get financed on a puticular auto. Because the auto isn't up to lender standards.They shop your credit. Promise to find what you are looking for and will call you back. After 7 calls you finally get. A hold of a person they are nasty and consending.It is making me put a star to submit rating.
40 of 42 people found this review helpful.
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Highly Disappointed
Feb 3, 2021
I understand that Hamilton county is red, but there wasn't a single face mask in sight at this dealership or hand sanitizer to be found during the midst of a global pandemic. Truck still had license plates on, it's the managers daily driver that he's just waiting for some sucker to take off of his hands. He has hit something to rip off the running board step, and the rear bumper is clearly damaged/loose but that was news to them when asked about the loose molding. I wish I had paid more attention to their poor rating before making the trip to be highly disappointed.
40 of 55 people found this review helpful.
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Andrew
Jan 31, 2021
Nothing more to say. Good experience.
4 of 6 people found this review helpful.
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Jan 24, 2021
I ask if truck had rust and Sy told me it had no rust! When I arrived, my first look found a hole large enough for a child’s hand. He told me he was a salesman and wasn’t going to get down and look there! I directly ask him to check the location I saw the rust! I would be very suspicious of being ripped off at this dealership!
36 of 38 people found this review helpful.
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20
Jan 22, 2021
Responsive.
4 of 6 people found this review helpful.
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Bob
Jan 14, 2021
Quick call back
2 of 4 people found this review helpful.
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Dec 29, 2020
Gave great information
3 of 5 people found this review helpful.
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Dec 28, 2020
Terrible customer service. Tried dealing within place several times. Said they would check truck out and get back to us by days end. Still waiting 4 weeks. Called again said they would get back with us about truck. We sent pictures of our truck they said they would evaluate and get back later in the day. Still havent recoeved the call back 3 weeks later. I'll spend my money else were
32 of 33 people found this review helpful.
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Dec 18, 2020
Got truck,didn't get past 100 miles and back tire blew out, it was snowing. Wiper blades weren't clearing windshield.. Dash was dark and couldn't see gauges when we took it for a drive and then brakes started grinding.and stero stopped working. Worst mistake of my life.
30 of 31 people found this review helpful.
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Patrick
Dec 17, 2020
Over all I thought Charity was pretty knowledgeable about the Cadillac I called about very Pleasant to talk to
5 of 6 people found this review helpful.
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Dec 6, 2020
They tried to be helpful. I sent all information requested, they did a hard pull on my credit without giving me a feedback.
10 of 12 people found this review helpful.
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Dec 3, 2020
They calles me love there service very Professional
6 of 7 people found this review helpful.
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Tracey
Dec 2, 2020
I stopped in to look at a 2012 Dodge ram 2500, and after viewing a few other options of the lot, I ended up buying a similar truck to the Dodge Ram I originally inquired about that wasn't listed on their website yet. It was newer and how lower miles but it was a 1500 vs the 2500 I was originally looking at. Couldn't be happier about my new truck, as well as this dealership.
7 of 8 people found this review helpful.
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Dec 2, 2020
They respond some of my questions but they let me waiting for my financial approval application never contact me again
8 of 8 people found this review helpful.
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Judith
Nov 28, 2020
Very personable, honest people at this dealership. I would recommend them.
4 of 4 people found this review helpful.
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Nov 28, 2020
I called the dealer to get some information about the warranty because I don't live in Ohio the person I spoke too did not help me or answered any questions or transfer me to someone who can help this job is not for him u have no customer service skills what so ever worst customer service
17 of 19 people found this review helpful.
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Nov 28, 2020
Great
4 of 5 people found this review helpful.
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Nov 24, 2020
I was going to look at this truck and no one contacted me to tell me it had a hold on it for someone before I drove an hour to see it after messaging them all week about it.
16 of 18 people found this review helpful.
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Nov 23, 2020
Everything went smooth with the salesman sweet talked me insured me nothing was wrong with the truck I bought but they don’t sell quality vehicles I drove the truck 300 miles just for transmission to go out and then there insurance I bought from them refused to help as well.....terrible terrible place! Employee ran so you won’t be able to talk to the owner. Save your money people and stay clear!!!
30 of 30 people found this review helpful.
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30
Nov 21, 2020
Fast courteous service. Honest car lot.
1 of 2 people found this review helpful.
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Dean
Nov 11, 2020
Received an email about the car and a phone number to contact. The dealer did not contact me after requesting info on how to proceed to purchase.
6 of 6 people found this review helpful.
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Bill
Nov 11, 2020
Great people kept me in the loop
1 of 3 people found this review helpful.
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Clarence
Oct 27, 2020
Wanted to negotiate, but salesman said they are no haggle. I said okay and asked about a different car and didn't hear back from him.
16 of 16 people found this review helpful.
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Oct 23, 2020
I contacted dealer asking for pictures of vehicle and if vehicle was still available. On my second inquiry I found out from a salesperson that they don't have the vehicle yet until the next week. Well I sent a text to the salesperson who responded to my text the next week asking about the vehicle. I was still interested and asked if vehicle showed up at his lot. I have seen vehicle on their website still being listed and no pictures yet. Have not heard anything to this date.
17 of 17 people found this review helpful.
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Oct 12, 2020
Called dealership twice and spoke with same salesperson asking to send better pictures of truck. I am an out of state buyer that was pre approved. First reply was there's pictures on web site. I explained there was many reflections and shadows and I wanted to make sure it was clean. Salesperson said its clean just look at pictures again. I then called again and sales person was not in and the sales person I spoke with wouldn't help me, said he would leave a message to call me. They never returned my call, so I called again, spoke with my salesman again asking for pictures, he reluctantly said he would take new pictures and send them. Needless to say no pictures and never heard from him again.
21 of 21 people found this review helpful.
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Sep 30, 2020
Very hard to get anyone to return calls even after I drove a hour and introduced my self. Had to a couple different salesman. Even waited till one got out of service and they told me it sold. But wouldn’t allow me to see it
19 of 21 people found this review helpful.
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Wyatt
Sep 10, 2020
If you ask to test drive it make sure you call before you leave and see if they actually even have the car still because if they have sold it they won’t call you to tell you until you get to the dealership.
21 of 21 people found this review helpful.
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Aug 30, 2020
No one responded back with me for decision on finance after several calls. Said they would call but never did
17 of 17 people found this review helpful.
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Aug 19, 2020
Did not receive any correspondence after the second email. No follow up and very, little detail to my requests about the vehicle service history. I asked for specific details and received a “canned” response—twice. This could have been an easy sale!! How many people have the money to buy and afford to own this Aston Martin? Repairs are expensive hence the reason for the detailed questions. The salesman said the car was “serviced” yet the closest Aston Martin dealer for service is in Cleveland? You guys lost an easy sale...
24 of 24 people found this review helpful.
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Teresa
Aug 12, 2020
The building is Triumph; no sign for iAuto! After we figured that out, everything went great.
3 of 4 people found this review helpful.
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Quincy
Aug 11, 2020
Very willing to help, however vehicle was sold
3 of 4 people found this review helpful.
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James
Aug 1, 2020
The car was painted horribly which is not on the description and when asking about it the answer I got was “I didn’t know about that” shocks and some other minor things also needed done. This place does not have quality cars nor service, not a single employee was wearing a mask during the pandemic.
22 of 24 people found this review helpful.
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Jul 18, 2020
Took a couple days to respond. Asked for more pics. Salesman said he was going to grab the keys, snap some pics and text them to me. Last time I heard from him.
13 of 13 people found this review helpful.
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Jun 21, 2020
Good communication. Let me know they sold the ESV before I drove 60 miles to my 10:30 am appointment to see it ☹️
5 of 6 people found this review helpful.
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Jun 13, 2020
Dealership responded quickly and respectfully.
1 of 3 people found this review helpful.
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Tracy
Apr 20, 2020
I somewhat understand that this is likely a dealership policy, but they were insistent that I come in the dealership although some many are willing to deal online and especially during the pandemic. I even explained that I already had financing and that a document could be sent to them and they still said they could not do that. So, I passed and went somewhere else. Too bad because it looks like they have some nice vehicles online.
10 of 10 people found this review helpful.
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Apr 1, 2020
They made initial contact but I was sleeping. I messaged them back with my hours I was available to talk and I was not contacted after that.
7 of 8 people found this review helpful.
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Vic
Mar 25, 2020
Made a ridiculous offer for my trade in. My trade is valued from $3800 to $6000 on all valuation web sites (trade in value). The resale was about 3k higher. These folks offered me $1000. Insulting. They could have just said they were not interested in taking my trade. I will never do business with this company.
23 of 26 people found this review helpful.
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Mar 21, 2020
Great experience, salesman was very helpful, easy atmosphere, large selection, I didn’t find what I needed, but, if I would have, I would have bought from them.
0 of 3 people found this review helpful.
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Feb 29, 2020
I messaged about an 06 grand Cherokee and received an response fairly quickly.I told him I'm coming about an hr away to check it out. So the test drive was going great for the first 5 minutes.But then a grinding noise started coming from the back of the vehicle. I immediately express my concern and I was no longer interested in purchasing the vehicle.He told me it was grinding because I wasn't applying enough pressure on the gas pedal while we were going uphill.It didn't make sense to me but he assured that's the issue.So I went up the same Hill again but this time floored it. The grinding was gone. Again, didn't make sense to me. But since it was my very first time ever driving a Jeep, Im thinking okay maybe he's right. So I purchase the vehicle, paid cash, and take it all the way back to my city,only for the grinding to return and worse. Took it to a mechanic shop and I'm told it needs a rear end, a $3,000 fix. They said whoever sold the car knew this issue exists. Don't recommend.
37 of 37 people found this review helpful.
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Feb 24, 2020
They replied back to my request for information, but did not fulfill my request for more pictures. Instead they just told me to drive any hour up to the dealership, which is why I wanted more pictures so I didn't waste my time. However, upon reading their online reviews, their dealership seems super sketchy. They have horrible reviews and their "good ones" seem totally fake. They all say the exact same thing, and there's a ton of them in a row right after bad reviews are posted. Just beware and be careful of this place. Vehicles may seem fine during test drive, and then after a few days or a week, they have major issues. Sketchy dealerships are experts at masking problems for a few days until the vehicle is sold. Not saying they do this, since I haven't bought a vehicle from them, but that's just the "uh-oh" feeling I get from reading their reviews where other people had nightmare situations. It is unfortunate, bc i am obsessed with a truck there, that "looks" perfect.
21 of 21 people found this review helpful.
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Derrico
Feb 18, 2020
Very good buying experience
1 of 5 people found this review helpful.
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Feb 15, 2020
Contacted dealer. Rep knew I was driving 1.5 hours away to look at specific vehicle. Never mentioned that it was not ready for purchase. Pulled up on lot, rep that made me schedule an apt with him was not available. Vehicle was nothing like pictures. And to top it off, even if I wanted to purchase I could not because it was getting body work done and would not be available for weeks! Waste of a drive. Would not recommend.
19 of 21 people found this review helpful.
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Elaine
Jan 31, 2020
VERY DISAPPOINTED! The dealership let us travel almost 5 hours with the pretense that this vehicle looked like the online pictures they presented and telephone conversations never divulged anything concerning the condition of the outside of the truck. The detail work was poor. Tires were blackened, but the underneath around the hitch was rusty with no effort to paint or detail it. After traveling to the lot with full intentions to purchase this vehicle (check in hand), we found the vehicle with rust, paint peeling, and damage near the fender. Left the lot without the truck. We came almost 5 hours back home. DO NOT RECOMMEND THIS DEALERSHIP! BEWARE!
27 of 27 people found this review helpful.
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Dominick
Jan 2, 2020
Prompt response
0 of 4 people found this review helpful.
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Bradley
Dec 17, 2019
They made contact and have kept me updated to other like offers
2 of 7 people found this review helpful.
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Timothy
Dec 7, 2019
Contacted me guickly.
1 of 4 people found this review helpful.
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Bryan
Dec 6, 2019
Didnt care to much for them..Wasnt ready to fix my problem.Had a few things the car needed before we did the deal once i made my puchase no one would talk to me or call me back..Bought a car i realy wanted them after the deal i wsnt sure
18 of 19 people found this review helpful.
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Dec 6, 2019
Spontaneous and very helpful
0 of 4 people found this review helpful.
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Gerardo
Oct 18, 2019
Good
0 of 3 people found this review helpful.
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Edward
Oct 10, 2019
Helpful, responsive and knowledgeable. Will continue to connect with these guys for a vehicle.
0 of 2 people found this review helpful.
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Oct 8, 2019
Was told to come up and drive the vehicle when driving there. 10 minutes later when I arrived the business owner told me they were closed! I went there with my kids, out of our way instead of going to di ner for the owner to lie to my face!!! Then when I said I just was told to come there, he said that they didnt allow test drives after 730pm... it was 720. He obviously didn't care that me and my kids drove there or that we wanted to buy a car. He had more inportant things to do I guess, like lie strait to my face... wouldnt recommend this company to anyone!!
41 of 44 people found this review helpful.
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Justin
Sep 11, 2019
Quick with their response and salesperson was informative on the vehicle I was interested in.
1 of 5 people found this review helpful.
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Daniel
Sep 4, 2019
Called about the car, spome to sales rep, who was not very friendly, told him I was on my way to look at car and it would take me about 30 mins to get the location. After I arrived I started looking around at their cars in the lot. Owner came out and asked if he could help me. Asked to see the Masserati and he told me it was across the street at the other lot. I said fine I would like to see it. He said it has a down payment on it and I could not see it or look at it. I told him I call and talked to his sales rep and he did not me tion that and that his rep was rather rude. Owner became beligerent with me at this point. Not very professional. I see the car is still for sale after I was there 3 weeks ago, this doesnt surprise me with their behavior.
43 of 45 people found this review helpful.
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Aug 30, 2019
Responded quickly
1 of 3 people found this review helpful.
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Marcel
Aug 24, 2019
Very pleasant and informative
0 of 3 people found this review helpful.
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Taylor
Aug 22, 2019
Sales people are arrogant and condescending. Wouldn't honor their shipping promo on the site stating it costs more to ship the car than their ad said $250 more to be exact. Really wanted yr he car and still considered driving 3 hours to look at it, but wasnt guaranteed an appointment. Decided not to waste my time and get a email on the day after I was wanting to go see the car saying I missed the appointment I wasnt guraunteed. Dudes are a joke, never would I ever consider calling them again let alone buy from them.
34 of 36 people found this review helpful.
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20
Aug 17, 2019
good quick response
0 of 3 people found this review helpful.
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Don
Aug 13, 2019
Jesse Oaks was very unprofessional, was not willing to help me at all, told me the add was set up by Car Gurus so the shipping amount was wrong and hung up on me. I was willing to by the car that day if we could agree on the shipping price but he was a total jerk about it.
34 of 34 people found this review helpful.
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Jul 4, 2019
Response was quick. And helpful
0 of 4 people found this review helpful.
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Mary
Jun 1, 2019
Salesman was very prompt in answering my inquiry very courteous and helpful. The listing on Cargurus was wrong as the car did not have Naviagation or entertainment system. I was told this when I first inquired about the vehiclle. Test drive was fine and we purchased the car.
6 of 7 people found this review helpful.
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May 7, 2019
They were great.
2 of 5 people found this review helpful.
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20
Mar 9, 2019
Superior Auto exchange replied in a professional manner answering my questions and giving straight answers , I'd personally visit then again
4 of 6 people found this review helpful.
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Mar 8, 2019
Quick response and appointment was easily made Jesse was super polite and answered all my questions upon arrival and after the test drive
4 of 6 people found this review helpful.
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Feb 5, 2019
Tyler was a great salesman. Answered whatever questions I had, honest if he was unsure of something, put gas in the car, and even let me know that I overpaid by $200 when I would've been none the wiser. Lot has some nice cars on it, and an honest salesman on board. I'll check here 1st before any next purchase and I recommend anyone else to do the same.
5 of 9 people found this review helpful.
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Jan 14, 2019
Very fast response beautiful truck
2 of 5 people found this review helpful.
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Jan 8, 2019
I worked with Tyler on my purchase of a 2012 F150 they had, he was very responsive whenever I had any questions or concerns about the truck. Which was great because I live in st louis MO and they're based out of Ohio. I was able to make a deposit and them hold the truck for a few days before I had the chance to drive out there and buy it. Very pleased with my purchase and overall experience. I talked with other sales members throughout my inquiring stage and all were very helpful as well.
4 of 7 people found this review helpful.
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Sarah
Dec 27, 2018
The dealer was kind and very helpful, and the car was wonderful on top, excellent running condition, but soon to die of rust poisoning down underneath. :(
2 of 3 people found this review helpful.
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Nick
Sep 3, 2018
Reached out and the dealer contacted me via email. Emailed them back to no avail and eventually called and set up a meeting. Test drive the car no issues. Sat down to make a deal and initially the salesman tried to haggle and get me to pay a large sum down b/c I have limited credit experience. Was eventually able to make deal at a fair price. Overall was a pleasant experience for buying my first vehicle wished the process would have went a little faster in the negotiations. Nevertheless I would recommend.
1 of 3 people found this review helpful.
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May 5, 2018
After asking several questions about the condition of the car, which was completely false answers. Since I am 600 miles away, I asked them what would be there best out the door price. They told me there was a $400+ Doc fee, and a temp tag fee that brought the total to over $9000. I guess they don't look at their own ads, because it shows that they had it for $7495 in the past. It also shows that it has been for sale on their lot for 305 days. I guess if it doesn't sell after almost a year they keep marking it up, lol
31 of 31 people found this review helpful.
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Joe
Feb 23, 2018
Quick response back a classy dealership the internet Lady is top notch...
1 of 8 people found this review helpful.
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Sep 25, 2017
Dealer was responsive and easy to deal with.
1 of 5 people found this review helpful.
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Jeff
Sep 1, 2017
Great people willing to work with you
1 of 5 people found this review helpful.
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Tom
Aug 31, 2017
My email reply was prompt and helpful.
0 of 3 people found this review helpful.
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Jamie
Aug 26, 2017
I received a reply stating the vehicle was there. I responded with some generic questions about the title/prior ownership and they never responded
15 of 16 people found this review helpful.
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Butch
Jul 3, 2017
Prompt and courteous response
0 of 4 people found this review helpful.
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135
Jun 27, 2017
excellent sales dept, very helpful and considerate of time.
1 of 5 people found this review helpful.
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N McDonald
Apr 6, 2017
*Warning* Do not buy from this dealer! Where to begin.... I was insulted by the salesman, Tyler, while negotiating pricing when he said "Man, if a couple of hundred dollars is going to break you, maybe you shouldn't be buying a car." At this point I realized I was dealing with an amateur salesman, but was still interested in the car enough to take a look for myself. I drove 3 1/2 hours to find out that the "excellent condition" car was in fair/ good condition at best. Tyler had told me multiple times that the car was in excellent condition and needed nothing. Excellent condition by the way accounts for less than 4% of the cars on the road. He knew nothing about where the vehicle came from, refused to give me the previous owner's contact info, and was unhelpful in providing any assistance in getting the car checked out by a certified mechanic. Despite the fact that he knew nothing about the car, he kept pushing the fact that the car was a one owner which made me suspicious. Once I arrived at the lot, I was shocked to see the condition of the vehicle and how much work it was going to need under the hood (serpentine belt, radiator hoses, multiple oil leaks, filthy coolant, ect.) While driving the car, I heard a grinding noise from the rear end of the car and later discovered that the rear end was going out in the car and would most likely need to be replaced entirely "$1000- $1200". I spent 45 minutes with the car and knew more about the vehicle than the seller knew after having the car on his lot for 3 weeks. Tyler acted as if he knew nothing about the rear end and upon refusing to buy he told me that he would just sell the car to someone else. I just hope that buyer isn't going to be you! You've been warned.
60 of 65 people found this review helpful.
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John
Sep 1, 2016
They were very helpful and provided all of the information I needed.
6 of 11 people found this review helpful.
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Jim
Sep 1, 2016
Very good customer service, and even though the vehicle was not what I expected it to be Tyler wasn't pushy and was very helpful. I will be doing business in the future with this small independent dealer, because of the customer service. Thanks
5 of 8 people found this review helpful.
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Paul
Aug 17, 2016
They did call me and left a message. Already purchased a truck.
4 of 8 people found this review helpful.
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Lisa
Aug 5, 2016
Car ran hot and had other issues and was not reliable for a test drive. They were kind to come in on their day off due to a death in the family though.
9 of 14 people found this review helpful.
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matt
Jul 22, 2016
Tyler and his finance team were great! Would definitely shop here again.
2 of 8 people found this review helpful.
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denzil
May 18, 2016
Got back to me quickly
5 of 8 people found this review helpful.
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