Your Choice Autos - Joliet

Nobody stepped up to help us when we walked in. We wanted to see the Acadia. They brought us a busted up truck on a flat tire. We left without driving the car. We had to ask the salesman for his name. It seemed like they didn't want our business, so they didn't get it!

A really good service, good price for my car, and fast collection and payment.

Friendly

Owner seems like he was interested in selling the vehicle. Coolant was leaking from the thermostat housing.

I made arrangements to travel to the dealership to purchase. The financing was done. I called the day before arrival to the dealership to give them my ETA. Representative asked if it was today. Said no, tomorrow. Paid $33 for transportation. That afternoon got a text message saying it was sold.

Was willing to negotiate but truck had to many problems

I spent $55 with Uber getting there and when I got there they said he had someone call me to tell me that the car was in the shop for some repairs but I never received a phone call from anybody from Your Choice Auto so I had to spend another $55 to go back home I was very disappointed

called to inquire about a car a lady picked up i asked about the car and how im preapproved for financing she then stated that the car is cash only then said shed talk to the financing person and they will give me a call back to business days later no call back i tried calling them 3 times and got hung up on so I wouldn't reach out they list cars that are cash only ?

They contacted me and gave me all the info i needed.. Very professional

Good they did tespond

Very good

Responded but after discussion I do not have an interest in the vehicle.

Response was really good

Best car buying experience I have ever had, new car dealerships included! Every person I dealt with at Your Choice Autos in Joliet, from the initial call to maintenance department, manager, finance...ALL were extremely honest, forthright, and knowledgeable. I did end up buying the Malibu from them, and am very happy with my purchase. Would highly recommend purchasing from this dealer.

Ray displayed OUTSTANDING salesmanship and was truthful and honest the entire time. Although I didn’t end up buying a car from here, I would definitely purchase from here in the future.

All was good, everyone was helpful. The car we looked at was fine but not what we wanted.

My time spent whit the. Was enjoyable and easy

Dealer responded in a timely fashion.

Contacted me about my offer. Were 1,200 apart so we couldn't close the deal.

Dealer responded quickly. Staff was very helpful. They have a repair shop and will make sure you are in great condition before you leave the lot. Chrysler Town & Country was just as pictured and now it's mine!

The sales staff treated us very well. They were informative and, from what I can tell, honest about the car we bought. They didn't give us a lot of double talk or phony excuses, they stuck to facts. I feel that I bought a decent used car and was treated fairly.

We got an amazing deal and drove home happy and unstressed

Called and asked about a specific minivan, upon arrival was shown a similar model in which they hoped i wouldn't notice, when i said this is not the minivan the salesman said "you won't be interested in that minivan"...the one they showed me 1st had rust and ripped seats but it was much better than the junk they showed me that was the minivan i originally came to see. The pictures carefully did. Not show a smashed radio and clock, two broken doors, nasty interior with old crushed cereal and gum on the back headliner...horrible dealership

Went to go drivers truck there's a lot wrong with it. They said they would fix everything... Which sounded great so why wouldn't they fixed it before they showed it. Was a good price but needed a lot of repairs.

Very responsive. I definitely recommend this dealer. Very polite and on point. They have great vehicles and they are willing to not give you the run around. A+ rating

Gave me the run around for 2 week kept saying It was in the shop then a employee tryed to talk me out of it truck then he call me to try to sell me it again just poor service and communication

Courteous, Mindful, and most respectful.......

Very attentive and easy to do business with.

If you want to get the deal done ,your choice auto is the right choice, Jesse ask for him very good at what he does, Holly is the best, very knowledgeable and great at what she does!!!!! Thanks!!!!! Your Choice Auto is the first choice!!!!!!

Very helpful!!! Quick response time!!!!

Very fast response, have not had the time to see unit yet.

Quick comunication, really professionals 5 stars

I visited the dealership and got a chance to test drive the car. The sales associate who helped me was Jose and he was very helpful through the whole process.

Terrible! The cars interior was shredded!! No pictures were given or condition disclosed. I spent 2 hours driving there for nothing!! Car had damage on outside that was not shown in pictures too

Ok great service

We spoke to them about a vehicle they were very helpful we even placed a deposit, however after checking with the insurance company since it was for our 16 year old son decided against it..They promptly refunded our money and were very understanding

Very nice willing to work with you

THe info they sent was very helpful and I would like to see it as well.

Great

They were very nice. We ended up going somewhere else for a vehicle. But it had nothing to do with them. We just a different one they didn't have

Quick response even though the truck had been sold..

Good communication

Sent pictures when requested and answer the questions I had about the vehicle

Very helpful and professional

Easy to work with. Very helpful. Bought the car and am very happy with it. Recommend visiting them if you need a reliable car!

It was good

Very helpful sales staff.

Very Good customer service.

Junk dealer. Car purchased had body damage so we negotiated price. Within days of purchase. I took the auto to a certified Toyota dealer and had to pay for $3,400 for vital and emergency repairs on the power steering system and front steering mechanism. Car was unsafe to drive.

At least 4 people asked for a copy of my driver license after we checked in with the receptionist (who made a copy), kind of annoying. The car was red with several spots that were touched up but with a different color red.

I was very satisfied with the prompt response of the dealer.

They replied, with a form email, that contained a salesman's email address - I resent my questions but have not gotten any response.

Good

Responded within an hour to my vehicle inquiry.

The two cars we went to see where in poor condition. One of them did not even start and they could not even open the hood because the latch was broken. The other had bunch of interior missing. It took over 30 min for someone to help you. I hate to give a poor review but it was a poor experience. However they did get back to my inquiry by email pretty fast that the vehicle I was interested was still available.

Excellent

Seller response was quick but I never returned call. I’m still interested but wanted to wait a bit.

good

The dealer did make several attempts to contact me; however, they never responded to my simple requests for information about the car such as condition of the tires?, one owner or off lease?, and did it pass a Carfax? I would be very cautious in doing business with this dealer.

They replied back quick

Quick to respond.

The van that was described on the add and what I saw didn't match at all. I contacted the dealer and told them what time I will be there. The sales person Z contacted me. When I got there he already brought the van up front and he gave me the key. He never bothered to come out to the car with me. I opened the hood and there were oil leak all over the engine and transmission. The inside of the car was dirty. After I looked at the car for about five minutes. The sales person Z came out with a plate. I showed him the oil leak all over the engine. He never tried to pressure me or lie to me. I appreciated that fact. I just gave him the keys back. He never asked question and he just turned around and walked away. The poor guy knew what he had and no sales person in the world could have convince me to buy that junk. Over all I wouldn't recommend this dealer to anyone. What I learned is to appreciate the car dealers in my hometown. None of the car I saw in Chicago would be put on a lot on my town. If they do put those car's on the lot, then they will tell you up front about it. You will also know by the substantial discount that would be put on those cars. My advice is don't drive to buy used cars from Chicago or the surrounding area. It's all junk. I was told that by a dealer but I didn't listen and paid my price. Just be aware most cars there do belong on a junk yard. Don't drive over 30 minutes to buy used car around Chicago.

Awesome

Good people

Contacted them and they responded but didn't really answer the questions appropriately. As if they didn't know the car's history or care to go into detail about it. Therefore I can't speak to highly of their internet service.

I went to the dealership. He pulled out a couple cars I was interested in. They were all in very bad shape leaking, rusted on the exterior and the interior. He had several air fresheners in the cars. I do believe they were all from flood areas. I asked about a couple others I seen on the web site his response was oh those are just beaters. His pictures are very misleading and he does not help you when you go. I ended up buying a car from a private party.

Sales reps kelp in touch. Very pro..

Very fast reply. Thank you Joliet. Michael

Good experience because I got one email and they didn't push for more.

Very good

great

Helpful

Ok. Friendly. Didn't find anything in my price Range that was clean enough.

they were most informative about there inventory I am pleased thanks.

A friendly place to deal with. Sales & customer dealing is outstanding.

They take way to long to respond! !! I forgot what I was inquiring about it took that long?

Didn't give up a lot of info, but they did get back to me

cash and trade deal, Dealer promised title in three days. It has been three weeks still has failed to send title.

Didn't look at the car but another time looked at some. Not very clean,didn't seem to want to negotiate. Most of them need work.

I received a phone call the guy told me he have the car i drive 2 hours and then he said they move the car for another location and he try to sale it another car i am not recommended this place be careful people

I have bought a lot of cars in my life and I have never had such a horrible experience. We drove three hours one way to purchase a car that they knew we were coming for but they were not ready for us and it took them a long time to find the car, then it didn't even run and it was trashed on the inside and outside and missing major functioning parts. The description of the car was nothing but lies, it was supposed to have a sunroof/moonroof and not have been in accidents but all of that was incorrect. The picture of the car looks great online but you get there and it's junk. So we looked at other cars on the lot and test drove them, all of the cars we literally falling apart and had serious issues and barely drove. One Malibu that they said was in great driving condition wouldn't drive faster than 30 mph and would barely go or break, there was no dashlights, the speedometer was broken, hatchback wouldn't close.....and that was just the beginning.....the people who worked there were all just laughing and joking about what crap all of the vehicles were. This was a complete waste of my time!!

This dealer says it has 7 locations but would not transfer cars to other locations

They was cool but they lazy they didnt try vaccuming my car or nothing and i dont think they checked my fluids either or my tire besides that everything else was fine

Contacted via email by a person who turned out to be identified as "Receptionist". Made a call to Dealer - after being transferred twice to (assumed) Sales staff - with an offer of $500 less than listed price, I was summarily turned down with no apparent interest in my business. Email sent a week ago requesting a reply from Sales Manager. No reply or return call received to date.

rude. someone went to look for the car and never came back. ignored myself and my husband for over 20 minutes. no one would not talk to either of us. after waiting so long, just left.

Thought they would fix problems with the truck I was looking at before they try to sell it.. But they were up front about the bad injectors

Very polite. have yet to schedule appointment

You got right back to me

Dealer was good. Car was in lousy shape. I can hardly blame them, they can't care for all the cars in the lot.

They gave me a good deal, on the car I choose on line. The process was fast, smooth, and concise.

Nice peopke

I went driving 45 miles to buy a car, make my offer for the car didn't want to take it

Jesse was great,, unfortunately the truck was already sold.

WE arrived after a 5 hour one way drive to find a car that had a busted mirror the bumper was falling off. The check engine light was on the oil was black and the car ran poor. The dealer we spoke with was not from the location and the dealer we did meet told us he would have the service department fix the issues if we paid him cash on the side. Very bad experiance

I emailed initially to find out how long the price would be good. Have not purchased yet but intend to in a few days.

car did not have features I was looking for

Good dealer

didnt answer my questions

Response on time on regarding the vehicle that I show interest on.

Friendly

Good job

They were not there early when I had arrived 30 minutes before 9 AM to check out cars. They got there right at 9 AM and a little after. They were also not very welcoming and when I asked for the car I wanted that I saw online, he came out and said it would not start but I could take a look at it. Took me to the car and went back inside. He did not try to show me other cars or make my experience any better. Worst dealer I've ever been to.

Told me they had the car still I got there and they didn't

was great

Quik response just to many miles on truck

I was soo disappointed with car presentation. It had many broker items (tail lights,mirrors, hydraulic for trunk, engine light on). They don't know their inventory very well.

Truck still on site but dealer says it's gone.

They have the van sold already

, car was marked as an 06 and it actually was an 04 listed above fair value for condition interior was ripped up panels tore out not priced right for the mileage

visited dealer....dealer too busy, no salespeople

Good

I would advise anyone looking for a vehicle, to stay away from these people. The first vehicle they brought out to me, had a flashing check engine light, BAD! The second vehicle, had to have the door opened by climbing in through the other side to open it, and the front drivers side tire had a 8 inch slice through the side wall of the tire. Serious problems at this place, stay away is my thought.

Not sure cars are taken care of on lot.. noticed a lot of cars with flat tires windows open atleast 4 inches after hours.

they emailed me back right away with information about the car.

They advertised a car, then claimed they didn't have it. I just didn't want to do business with them.

We drove 4 hours to come to yourchoiceautos. We had minor complications with finding a vehicle. The inventory is very large. The staff was very friendly and helped us with finding the right car. I am a very big guy so I had to test many vehicles to find the right fit. The Salesman Jesse Nunez had no problems showing me many cars and finding something that fit my size and budget. The pricing was very fair and you pay for what you get. The general manager Naveed was very helpful and personally worked with the price. There was no pressure in buying anything and the financing guy, Frank was awesome to deal with. If you are looking for a decent car at a decent price I would strongly recommend this dealership.

This dealer had cars but 9 out of 10 were junk.

NO STARS!!!!! This place is a giant scam?DO NOT SHOP HERE! There lead salesman is in such a rush to sell you something that he doesn't care to listen to what you really want. I was insulted when I attempted to finance 8000$ and their 'great deal' for me was 351$ a month for 48 months.DO THE MATH! That's over 16000 $!!! 100% interest for someone with bad credit yet that's their specialty!!?? I feel that they were trying to take advantage of me and my credit situation. This place is a garbage dump!!!!!!!!!!!!

The sales associates' were helpful. I had to go back because of incorrect vin number on paperwork. It probably could have been resolved on phone . They did repair the break problem before I picked up the truck.

car that was in video looked nothing like car on lot; dealer would not provide a carfax upon request; would not visit again

Not available for 3 months at least but is still coming up on the site.

Snow removal is a problem for them, More inventory than room to display, to park to shop a problem, they did have a pleasant attitude, had too wait for more than 1/2 hour to see the car I came to see, the vehicle engine was rough running it was not what the ad said ,it was ready for overhaul, did not respond to my email til after I return home from my visit, I'll try them again on a warm day, if they have room for customer parking.

Service very good. Quality of auto not so good.

They got back to me in hours, I appreciate it!!!!!

Less than one star really. I had called in advance to tell them I was coming and which cars I wanted to see. Cars were not as advertised and were in much worse shape. And considering they knew I was coming, there was no excuse for not having batteries charged or other defects (broken driver door handle) which prevented me from making any assessment of the cars' true condition. I left with a very poor impression of this business and its employees and can't recommend them to anyone.

good

not forth coming with price.

The salesman was ok, helped another customer while also dealing with us. I guess we were taking to long and me maybe felt a better deal coming. Long story short, we drove the car which needed major body work, and they barely came down a little when I still offered to by the car. Overall numbers wise, they were short on my trade too high on theirs and it needed more work while mine is running perfectly fine. I was just looking for something bigger since i'm having a baby soon. Not a horrible place but FAR from great.

The guy that was talking to us had headphones on to start, I test drove the car and the sales man did not listen to a word I said then I was going to trade my car in, so they go out side to look at it there so called head mechanic started revving my engine uncontrollably, I never gave then permission to drive my car but that head mechanic after I told everyone in the dealership he better not drive my car got out on the main road and burned my tires all the way down the street like it was his car.. they said he was test driving it,, really is this place for real I don't know how they stay in business works dealership I have ever been to poor customer service and no respect.. just bad business would never go agean and would tell everyone to stay away there reviews have to be them doing them....

Really good customer service & savvy deal makers, the cars weren't in the best shape though. They seemed very willing to make a deal because of it though.

reasonable pricing and honest people

Straightforward

Amazing Great service

Promp to call bacl