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XYZ Motors
About Us
XYZ Motors is a unique, indoor car dealership located in Grand Rapids, MI, specializing in high-quality used cars, trucks, and SUVs. We are your one-stop shop for all things automotive, offering a seamless buying experience and working with a wide range of banks and credit unions to secure the best auto loan rates. For added peace of mind, we provide various service agreement options to ensure your new investment stays in excellent condition.
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Today 9:00 AM - 6:00 PM (Closed now)
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4855 52nd St SE
Grand Rapids, MI 49512
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Mar 27, 2026
Beautiful car and excellent team to work with. Unfortunately I live in TN and the are in MI. The distance made it difficult for logistics.. But would have 100% made a deal if closer.. Highly recommended!
Carter G
Feb 24, 2026
Great experience
Jan 29, 2026
I inquired about a vehicle on their website and was told that it wasn't available yet, but they somehow had a lot of very nice-looking photos up of it... suspicious from the get-go. I then asked if they had any time frame for when the vehicle would be available and it took almost a full week to get a reply back.
After reading other reviews of this dealership, I'm learning that the photos that are posted are probably not even of the vehicle they are trying to sell.
Terrible communication for a customer service business.
Dec 8, 2025
Car was not immediately available but James reached out to me without 24 hours to explain availability and effort being made to prepare vehicle for purchase. Unfortunately we had already made a purchase by the time it was ready for show.
Apr 4, 2025
The only reply I received from multiple inquiries was from XYZ Motors. Very responsive.
Feb 7, 2025
Very helpful
Jan 27, 2025
Awesome customer service
Jan 15, 2025
Was Very Thorough & Direct
Nov 27, 2024
Everything went well.
Nov 1, 2024
Flew to MI and had a wonderful experience. No upselling or shady add ons... Great experience and Quick! Highly recommend especially if you have not enjoyed the car buying process. A one way ticket is cheap compared to the savings.
Oct 27, 2024
A very pleasant experience. Gabe made everything easy and hassle free.
Aug 16, 2024
Did a good job of talking me through the perches and helping with sending the truck to me.
Aug 2, 2024
XYZ Motors was the Absolute Best car dealership I have ever dealt with and I am 73 and have been to many! James helped me get my Toyota Corolla Hatchback and I am thrilled with my new car! James was honest, kind and transparent and addressed all of my questions and concerns with integrity. I highly recommend XYZ Motors for any vehicle purchase!
Jun 2, 2024
Great communication and help at this dealership.
Had a good experience purchasing a vehicle at this location. James our salesman was very accommodating and helpful and
even stayed late to help us out. This is how all dealerships should strive to be.
They let you test drive WITHOUT a salesman with you. This is the only way you should let customers test drive.
No hidden costs. The advertised price is the price. They do offer add-ons, but don't force it on the buyer. No LoJack or paint
protection pre applied to cost of the vehicle.
We visited multiple dealerships on our search of a new vehicle. No dealership could get us to what we were looking for in
vehicle price, except this one. This dealership got us to our price range, without a trade in. All other dealerships couldn't even
get us in range with a trade in.
I would recommend purchasing your next vehicle at this location.
Show older dealer reviews 381
Gabe at XYZ was great to work with. He
called me almost immediately after I sent a
request to speak to someone about the
vehicle. He was very professional and got
everything done in a very timely manner. I
received the vehicle and it was just as
advertised. This is the first time I purchased
a vehicle online and it was a very positive
experience. I strongly recommend working
with Gabe and this dealership if youâre in the
market for a vehicle.
Mar 9, 2024
Fast response and very helpful
Mar 4, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us was described as easy and painless. Providing a seamless and straightforward process is a key focus for us, and we appreciate your acknowledgment of this.
Should you have any further inquiries or if there is anything more we can assist you with, please feel free to contact us. Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future.
Thank you once again for choosing us.
Should you have any further inquiries or if there is anything more we can assist you with, please feel free to contact us. Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future.
Thank you once again for choosing us.
XYZ was very responsive and helpful. He sent a nice video of the vehicle showing interior and exterior with it running. I would recommend this dealership. I was impressed.
Mar 4, 2024
Response from current dealership:
Wow, we can't thank you enough for sharing such a stellar review! We're absolutely thrilled to hear that XYZ and the team were able to make your experience top-notch. It's awesome that the video of the vehicle hit the mark for you – we love going that extra mile!
Your recommendation means the world to us, and we're just over the moon that you're impressed. If you ever need anything else or just want to chat about cars, don't hesitate to reach out. We're here for you!
Thanks a million for choosing XYZ – safe travels, and we can't wait to welcome you back in the future!
Your recommendation means the world to us, and we're just over the moon that you're impressed. If you ever need anything else or just want to chat about cars, don't hesitate to reach out. We're here for you!
Thanks a million for choosing XYZ – safe travels, and we can't wait to welcome you back in the future!
The sales person Gabe, very
friendly and willing to work for
me but, the dealership was
unwilling to negotiate or give an
inch because it's a sellers
market. Once again "thanks
Joe"
Dec 28, 2023
Response from current dealership:
Thanks for taking the time to share your experience, and I appreciate your feedback. I'm glad to hear that Gabe was friendly and willing to assist you. While we understand that market conditions can impact negotiations, we value your perspective. If there's anything specific you'd like to discuss or if you have further thoughts, feel free to reach out. We're here for you.
Dec 28, 2023
Response from current dealership:
Thank you for your kind words Sonia. We are pioneering a new way of vehicle sales with focus on customer service and a non-commissioned sales team. Come see us again anytime.
Dec 28, 2023
Response from current dealership:
Thank you so much for sharing your experience! We're glad our salesman hit the right notes for you—no pushy stuff, just straightforward - that's what we are all about. If you ever need anything else or have more questions, feel free to reach out.
Isaac contacted and worked with me on several occasions. I did not purchase because of the color and Carfax.
Dec 28, 2023
Response from current dealership:
Appreciate you sharing your experience! It's great to hear that Isaac was in touch and helpful. If you ever decide to give it another shot or if you have any questions down the road, we're here for you. Your feedback is valuable, and we appreciate the opportunity to assist you.
Dec 28, 2023
Response from current dealership:
Big thanks for the kind words! We're thrilled you enjoyed working with us. If there's anything specific that stood out or any suggestions you have for us to make things even better, we're all ears. Looking forward to the next opportunity to assist you!
Gabe followed up with me first thing the next day. I returned his call and spoke with Isaac who was very informative. He answered all my questions regarding the online buying process.
Even though I have not purchased a vehicle from XYZ Motors, my experience with them was very pleasant.
Dec 28, 2023
Response from current dealership:
Thank you for an amazing review. It's awesome to hear you had a good chat with Gabe and Isaac. No pressure, whenever you're ready to dive into the vehicle world, we're here for you. Questions or not, we're just a call away.
XYZ Motors was very helpful, yet not at all pushy. When I found a small issue during the test drive they immediately had it taken care of and I
drove away with the truck (and a couple complimentary t-shirts) 2 days later.
Dec 28, 2023
Response from current dealership:
Thank you for sharing your positive experience with XYZ Motors! We're thrilled to hear that our team was helpful without being pushy and that we could promptly address the small issue you noticed during the test drive. We're delighted to have earned your trust.
Enjoy your new truck, and we hope those complimentary t-shirts add a bit of extra flair to your journey!
Enjoy your new truck, and we hope those complimentary t-shirts add a bit of extra flair to your journey!
Jul 15, 2023
Very responsive, not high pressure.
Dec 28, 2023
Response from current dealership:
Cheers for your awesome review! We're thrilled that you noticed our commitment to being responsive and low-pressure. Creating a stress-free experience is our aim, and we're stoked you felt that vibe.
If you ever have more questions or if there's anything else we can do for you, just give us a shout. We appreciate your positive vibes and can't wait to assist you again in the future.
If you ever have more questions or if there's anything else we can do for you, just give us a shout. We appreciate your positive vibes and can't wait to assist you again in the future.
May 20, 2023
Excellent. Very Courteous. Very Informative.
Dec 28, 2023
Response from current dealership:
Thank you so much for your excellent review! We're thrilled to hear that you found our team to be very courteous and informative. Providing a positive and informative experience is our goal, and we're delighted that we could meet your expectations.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future
Dec 28, 2023
Response from current dealership:
Thank you for the positive feedback Alfred! We're happy to hear that you had a great experience - that' what we are all about. We appreciate your support.
May 2, 2023
Great
Dec 28, 2023
Response from current dealership:
Thank you for the positive feedback Darren! We're thrilled to hear that you had a great experience.
We appreciate your support and look forward to serving you again in the future
We appreciate your support and look forward to serving you again in the future
Gave me as much info as possible with the vehicle. Did a great walk around via phone. Did not buy a vehicle from them but it was still a good experience
Dec 28, 2023
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing top-notch customer service is what we're all about, and we're delighted that our efforts made a difference during your car search.
Even though you didn't find the perfect fit this time, we're here whenever you're ready to explore options or if you have any questions. Your satisfaction means the world to us, and we look forward to the opportunity to assist you in the future.
Even though you didn't find the perfect fit this time, we're here whenever you're ready to explore options or if you have any questions. Your satisfaction means the world to us, and we look forward to the opportunity to assist you in the future.
Feb 7, 2023
Dealer contacted me directly and answered all of my questions promptly
Dec 28, 2023
Response from current dealership:
Thank you for taking the time to share your experience with us! We're delighted to hear that our team reached out to you promptly and was able to address all of your questions. Providing excellent customer service is our top priority, and we appreciate your feedback.
If you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you in the future.
If you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you in the future.
Jan 30, 2023
Response from current dealership:
Thank you so much for your feedback! Come see us again anytime!
They said the person who traded it did the under coat..not them...people dont undercoat cars just before
they trade them in...they also said they lost the paperwork for that...sorry, but it was just too weak..it was a
really nice car properly detailed. The bottom was not rubberized material..it was OIL...WET...it wasn't going
to dry...I could not even attach the hitch to the receiver without ALOT of oil on my hands...NO ONE else I
spoke to heard of that...including several dealers...
It was a decent place though and the indoor car lot was nice...the car was really nice too..kinda wished I
bought it cleaned it up myself or even better...they should have offered.
Jan 24, 2023
Response from current dealership:
Hey John,
We do appreciate you reaching out. Our sales manager who spoke with you did share that the vehicle was undercoated. When the vehicle was traded in we verified that it was undercoated before we took it in.
Due to the way it looks, especially when freshly done, it may be hard to accept that answer. Most dealerships offer an additional undercoating as part of a winter package option, which typically consists of a rubberized media being sprayed across the vehicle's undercarriage. Once cured, this undercoating has the ability to repel rust and oxidation, rock chips, scratches, and ev
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We do appreciate you reaching out. Our sales manager who spoke with you did share that the vehicle was undercoated. When the vehicle was traded in we verified that it was undercoated before we took it in.
Due to the way it looks, especially when freshly done, it may be hard to accept that answer. Most dealerships offer an additional undercoating as part of a winter package option, which typically consists of a rubberized media being sprayed across the vehicle's undercarriage. Once cured, this undercoating has the ability to repel rust and oxidation, rock chips, scratches, and ev
Jan 24, 2023
Response from current dealership:
Thank you for your feedback! Come see us again anytime!
Jan 24, 2023
Response from current dealership:
We certainly try :) Thank you for your feedback ! Reach out to us anytime.
Jan 24, 2023
Response from current dealership:
That's how it should be - a better buying experience. We are always happy to hear we are doing things right. Come see us again anytime and thank you for your feedback!
Very nice. Someone was there to purchase the vehicle I called about and they let us know
Jan 24, 2023
Response from current dealership:
That's how customer service should work, right? Thank you for a very nice feedback. We understand that we could not make it work this time, but would love to see you come back if there is any other vehicle that interests you in the future.
Dec 11, 2022
Was a very smooth process with Mike. We are out of state so he over nighted the papers to use to sign and I flew in with them to give right back. The vehicles was exactly like the pictures with a full tank of gas! I was at the dealership all of 15 mins and drove off. Over all I was very pleased with my experience from inquiring to buying. Would recommend to anyone!
Jan 24, 2023
Response from current dealership:
Thank you so much Seth! This is music to our ears! Stop by anytime if you find yourself in the Grand Rapids area.
Jan 24, 2023
Response from current dealership:
Thank you for your feedback. We are glad to hear that our customer service was spot on - as it should be :) Please consider us again when you are in the market for a high quality vehicle.
Contacted them in regards to a truck and it started well enough and then the salesman just stopped replying for two days. The truck ended up being sold. I have no issue with that but it would be nice to not just be ghosted. Another salesman was the one who told me that it had been sold.
Jan 24, 2023
Response from current dealership:
Yikes - looks like we drop the ball on this one. While this should never be intentional, if this is what happened we truly apologize. If we drop the ball we will always own up to it and make it right. We hope you reached out to our sales manager to make this right. If you haven't please do so and let us know how we can make this right to earn your business.
Jan 24, 2023
Response from current dealership:
Thank you for your feedback. Come see us again anytime!
Nov 3, 2022
They were quick to respond, but the car had already sold
Jan 24, 2023
Response from current dealership:
Thank you for your feedback Greg. We are happy to hear that our team reached out to you even if it didn't work out and the car was sold - it is the right thing to do. Please reach out to us anytime when you are in the market for the new vehicle.
Jan 24, 2023
Response from current dealership:
Thanks Hector - we think so too :D Thank you for your feedback and reach out to us if we can be of any service!
Jan 24, 2023
Response from current dealership:
Thank you for your review. Reach out to us anytime.
Aug 28, 2022
I had a nice experience at XYZ motors. The facility is nice and the Staff James and I think Gabe were helpful and professional. We are still in the looking process. Looking for a pretty specific truck in pristine condition and we are not in a hurry. The truck they had was nice, just a little older perhaps than what we are looking for. XYZ motors is in my estimation a fine auto dealership.
Jan 24, 2023
Response from current dealership:
Thank you for your kind words Zach. Customer service and creating a better buying experience is what we focus on. Come see us again if we can be of any service!
Jan 24, 2023
Response from current dealership:
Thank you Tom! Come see us again anytime.
Jan 24, 2023
Response from current dealership:
Thank you for sharing your experience! Reach out to us again anytime.
It's been 7days since I started driving the car, but horrible noises began to come from the vehicle. They said that the vehicle did not crash, but
I found out that the vehicle had an accident. I called XYZ Motor but they were not helped at all. If you are going to buy online like me, do not
trust
I definitely do not recommend this company!
May 10, 2022
Easier to purchase than we thought being out of State. XYZ MOTORS are Awesome, Thanks Gabe & Emmett
Mar 5, 2022
they sent photos I requested and were honest about the corrosion on the vehicle.
Feb 13, 2022
Prompt and courteous response to my inquiries. Very professional!
Dec 7, 2021
We had a fantastic experience at XYZ motors. Unfortunately we did not make a deal. The sales person was courteous and professional.
Jan 4, 2022
Response from current dealership:
Thank you for the great review. Hopefully we can do business in the future.
They told me to come look at the vehicle i was interested and when i came in to do that they said they sold it 20 minutes ago, didn’t even call or notify before i drove out there.
Jan 4, 2022
Response from current dealership:
Sorry for your experience. We try our best to notify customers right when vehicles sell.
Nice car selections, and very clean dealership they got me in and out into my brand new car!
Oct 18, 2021
Response from current dealership:
Thank you for your business. Let us know if you need anything in the future.
Oct 18, 2021
Response from current dealership:
Thank you for your review. We appreciate your business.
Oct 18, 2021
Response from current dealership:
Sorry we could not answer all your questions. We try to answer every customers questions to the best of our ability. When answering questions in regards to cosmetic conditions it can be very opinion based. We try to let customers make the decision if any cosmetic wear and tear is to their standards.
Sep 23, 2021
Response from current dealership:
Thank you for your review!
Sep 23, 2021
Response from current dealership:
Thank you for your review
Aug 11, 2021
James from XYZ was very pleasant to work with. He allowed me and my wife to view their inside dealership. It was the best car buying experience. We did purchase this vechile and we are very happy with it. Thanks XYZ and a special thanks to James.
Sep 23, 2021
Response from current dealership:
We are lucky to have James, he is great. Thanks again for your business and we look forward to helping you in the future.
We got the deal done , wasn't without a few hiccups along the way, but Emmett was patient and direct , I dealt with a few other dealerships and was like they didn't even want to sell , so dealing with Emmett just getting it done direct approach was greatly appreciated.
Facility was top notch, would highly recommend in the winter months as it's all indoors .
Sep 23, 2021
Response from current dealership:
Thanks for your business. We are glad you got to experience the way car shopping should be.
Jul 11, 2021
Gabe, Jayson and Dillon were very accommodating. Quick process. I am 100% satisfied. I am so excited to travel the country in my new orange Ford Econoline van with “Just Jesus” on the side! Thank you very much!
Sep 23, 2021
Response from current dealership:
Enjoy your new van! Let us know if you need anything.
Maybe some shady business going on there - I was told car wasn’t there when it was in fact there only to see the price raised because there was activity on car … I sent 3-4 emails asking if car was there and ready to be looked at and. NO ONE RESPONDED so yea I’d say POOR CSR on behalf of sales staff
Jun 25, 2021
Response from current dealership:
I'm sorry you did not get an email response from our team regarding your vehicle interest. We will look further into our email response process and always recommend a phone call to the dealership as emails can sometimes get overlooked. Several of our vehicles get posted online as coming soon and sometimes pricing can get adjusted biased on how much money we invest in them.
These guys were great!!! They were VERY responsive and helpful throughout the process. The best car buying experience ever.
We came from Georgia to Mich to buy the car and would do it again.
I couldn’t ask for anything else from a dealership.
Jun 25, 2021
Response from current dealership:
We appreciate the review and your business! Hope you are enjoying your Audi.
I have been looking for a specific vehicle and found it at XYZ. The dealership was 4 hours from my house. James was very helpful and even took a video of any issues the car had since I was traveling so far. Once we arrived he had the vehicle ready to test drive and there was no pressure to buy or upsell us and all the paperwork ready. Great Experience!
Jun 25, 2021
Response from current dealership:
Thanks you so much for your review. We are happy you had such a great car buying experience. Let us know if there is anything we can help you with in the future.
Indoor showroom was great. Everyone was friendly and helpful. Not pushy like a lot of dealerships. Happy with the price. Salesman was very helpful.
Jun 25, 2021
Response from current dealership:
Thank you for your review. We are working hard here at XYZ Motors to provide the best car buying experience.
May 7, 2021
Response from current dealership:
Thank you for the kind words. We appreciate your review.
May 7, 2021
Response from current dealership:
Thank you for your business. Let us know if we can help in the future.
This was an easy transaction, helpful sales staff through an out of state buying process, no hassle, and truck was priced fairly. In-house financing was easy and no hand-off mid-sale. There was a minor unexpected issue with the truck and they took care of the pricing to adjust. I drove a long way to buy from them and am really happy with my experience!
May 7, 2021
Response from current dealership:
Thank you so much for your business. Enjoy your new Escalade!
First of all, what a great looking place. We thought it was a cool idea to have all of there cars indoors! No brushing snow off and washing every day! Very nice to work with!
May 7, 2021
Response from current dealership:
We are glad that you got to experience the car buying should be. Look forward to working with you in the future.
May 7, 2021
Response from current dealership:
Thank you for the kind words. We appreciate your feedback.
This dealership is a great one. I called in to set an appointment after business hour the person was ready to leave for the day, he picked up and set an appointment. I ended up buying a nice SUV. They kept everything clean and priced reasonably. People works there are professional. Overall worth giving 5
May 7, 2021
Response from current dealership:
Thank you for your review! We are happy that you got to experience the way car shopping should be. We look forward to helping you in the future.
Jan 5, 2021
Response from current dealership:
Thank you for the positive feedback! We have a staff who's number one goal is to help customers find the right vehicle and understand the entire process. We look forward to helping you in the future!
Cant say enough about this place. You have to make the drive to experience the way car buying should be. XYZ motors is 2nd to none. I drove over 100 miles and it was so worth the trip. There whole team was there for any questions I had and was 1st rate when the finalizing paperwork was signed. Again would won't be disappointed no matter how far you have to drive. Check em out
Jan 5, 2021
Response from current dealership:
David, we aim to please! Our goal is to make car buying as comfortable and hassle free as possible. Thank you again for your business and we look forward to helping you in the future!
Jan 5, 2021
Response from current dealership:
Thank you very much for the positive feedback! We are working everyday at providing the best customer experience possible and look forward to serving all our customers equally!
Dec 15, 2020
Typical dealership quick response on the inquiry. No haggle price. So just know if you go in sticker price is what you will pay.
Jan 5, 2021
Response from current dealership:
Nathan, we appreciate your feedback. We are not your typical dealer however and we pride ourselves upon that. We operate of low margins and sell high volumes at fair prices. We hope that after doing your diligence you will see are goal is customer experience and providing a safe reliable used vehicle to all our customers!
Nov 5, 2020
Called next day and was very helpful.
Nov 11, 2020
Response from current dealership:
Thank you for your 5-star rating!
Nov 3, 2020
Quick reply
Nov 3, 2020
Response from current dealership:
Thank you for taking the time to review XYZ Motors!
Oct 26, 2020
Response from current dealership:
Thank you for taking the time to review XYZ Motors!
Oct 22, 2020
Great
Oct 23, 2020
Response from current dealership:
Thank you for your 5-star rating!
Oct 16, 2020
Response from current dealership:
Thank you for your 5-star rating!
Oct 14, 2020
very prompt email response - didn’t buy the car
Oct 14, 2020
Response from current dealership:
Thank you for the 5-star rating!
Great communication and prep for my 2 hour drive to test drive the vehicle. The dealership staff was efficient and friendly. Disappointed in the vehicle. Steering wheel shook like crazy. Undercarriage was painted black. And interior smelled like a wet dog.
Sep 24, 2020
Response from current dealership:
Thanks for the review. This vehicle was not up our standards and we apologize.
I was a bit turned off by this dealer. I emailed him on a Sunday evening and he responded very quickly and we set up a time ( the first he said he had available) for my husband and I to test drive the car. My husband had to take time off work to make this time happen but we really wanted this vehicle. So I emailed him that Monday morning to confirm the time and he emailed me back saying it was being test drove as we spoke and probably sold. It was 9:30 in the morning on Monday and our appointment was at 5pm. I understand it's an online business but that felt a bit unfair and unprofessional. At least let us know someone else is also interested so we don't make plans and get our hopes up that we may be getting the car.
Aug 25, 2020
Response from current dealership:
Angela, we apologize if the Automated E-mail Response to your inquiry was confusing. We are closed on Sundays and our staff members do not work, however the automated emails still go out. We are working with IT to fix some of these issues. We always encourage making a short phone call to receive confirmation of your appointment. We hope you can understand we would never intentionally cause inconveniences or frustration to customers, friends, or community members and that you would give us a chance to earn your business in the future!
Aug 16, 2020
The person who responded to me said the vehicle was there. They are difficult to find as they are an indoor only car dealer. Anyway, car NOT there as not “ready”. I drove 50 miles one way for nothing.
Aug 25, 2020
Response from current dealership:
Melissa, we are very sorry if there happened to be a miscommunication with a representative of our dealership. We are a completely indoor dealer for customer experience and convenience, especially during inclement weather! We have vehicles that we own that are going through the necessary mechanical and service inspection and are not listed with photos that we do own. Apologies if there was any confusion on that topic.We appreciate your feedback and hope to earn your business in the future!
Terrible experience. Customer service is very poor at best. I had the truck picked out, financing settled, and a day scheduled to test drive and then purchase the truck. They 'accidentally' sold it to someone else and never bothered to call. I only got a vague email to call them when I had a minute. I would not recommend this dealer to anyone.
Aug 25, 2020
Response from current dealership:
Mike, we genuinely apologize for the miscommunication that happened during process of you securing financing for the vehicle. During the process of selling a vehicle we often have several inquiries on vehicles before they sell. Often vehicles will have had 10 plus customers interest before someone purchases. This can cause many issues for a dealership as well as the customer. The biggest concern that arises for dealers, is securing financing with out side sources if we can not help directly. We would never intentionally frustrate or cause anger to any human buying a vehicle from us or not. It
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Emailed and didn’t respond ! So I called and talked to someone and they took my name and number and never called back !
Aug 25, 2020
Response from current dealership:
Hi Don. Sorry for the lack of communication. At this time mechanical inspection/service of vehicles are taking longer in light of the COVID-19 situation. We apologize for any frustration, confusion or inconvenience this has caused you. We have your contact info and plan on calling you when the vehicle you are interested in is ready for sale.
Jul 12, 2020
Still waiting on pics of the vehicle. Need to
put pics of vehicles they are trying to sell on
the ad to make it a better choice For the
buyer to decide. Seller has not sent any pics
of the vehicle I requested, and all there other
ads have no pictures to see the vehicles
condition. A reply back and pictures of what
you are trying to sell go a long way on
making a sale.
Aug 25, 2020
Response from current dealership:
The vehicles listed on our site with no pictures are a preview of new inventory that is coming soon. They are not ready for sale, which is why they are displayed with an image that says "Coming Soon". We will not sell or allow test drives on these vehicles until they have had a mechanical safety inspection. We will contact you when the vehicle you are interested in is ready for sale, we will also upload photos of the vehicle at that time. We hope we can earn your business in the future!
Fantastic Took care of everything, answered all questions quickly. Sending another friend to this dealership to buy a truck...
Jul 13, 2020
Response from current dealership:
Thank you for your review and and trusting us with your business. We are glad you enjoyed your visit with us and all your questions were answered. Happy driving!
Vehicle sold after I had made an appt to view. Dealer contacted me right away to
avoid the unnecessary trip!
Jul 13, 2020
Response from current dealership:
Thank you for sharing your experience and the 5-star rating!
Jun 28, 2020
I never heard back from them after acknowledging the first email I received. Very strange. Obviously not very customer-focused.
Aug 25, 2020
Response from current dealership:
Brian, we apologize for any miscommunication that has taken place. Occasionally e-mails through third party sites can get directed into the wrong folder. We would never purposefully ignore a customer or potential customer under any circumstance. I hope you can understand that this would have been an honest error and that you could give us another chance to earn your business in the future!
Jun 25, 2020
Response from current dealership:
Thank you for your review!
Jun 22, 2020
Jayson my salesman made this car buying experience simple and
easy. Would highly recommend checking them out for your next car
purchase.
Jun 22, 2020
Response from current dealership:
Brenda, thank you so much for your kind words about our dealership and Jayson! Your review pretty much sums up our philosophy. Fair, up front, and hassle free is what we aim for. Please let us know if you need anything in the future, thanks again!
Jun 18, 2020
Response from current dealership:
Thank you for your 5-star rating Camille!
Jun 15, 2020
Response from current dealership:
Thank you for your 5-star rating!
Jun 15, 2020
Response from current dealership:
Hi Jim! Thank you for your 5-star rating and review! We appreciate the support and we look forward to helping you in the future!
Jun 12, 2020
Response from current dealership:
Happy to hear the sales team took such great care of you! We can't wait to see you again.
Jun 10, 2020
Contacted XYZ received a quick response. Made arrangements to see and drive vehicle. Process is a little different with COVID. Felt very safe with precautions. XYZ easy to deal with, purchased vehicle. Overall excellent experience.
Jun 12, 2020
Response from current dealership:
Hello! Cheryl thanks you for the great review and business. We are happy to know this process is what you want in a vehicle buying experience during these uncertain times. Enjoy your vehicle from XYZ Motors and have a great day!
May 26, 2020
Salesman was rude and unhelpful
Aug 25, 2020
Response from current dealership:
Ron, we appreciate you leaving us this feedback. We would like to constantly be improving! We feel if we have some of the most helpful staff members in the business and would love to have a conversation with you about and miscommunication you could have had!? Please don't hesitate to reach our at 888-999-8001 and ask for the owner. Hopefully we can earn your business in the future!
May 26, 2020
Response from current dealership:
Thank you for your 5-star rating! We've worked hard to make sure we've got a great team ready to serve our customers. Glad your experience was a WIN!
May 17, 2020
Was seriously the best and easiest truck buying experience. Love the truck!
May 26, 2020
Response from current dealership:
Thanks Terry! We're glad you had a great experience and love your new truck!
very nice indoor car storage dealership, friendly staff, fair pricing, somewhat hard to get in touch with the sales rep assigned to my case at the time.
Otherwise wonderful experience, wonderful inventory for as small as they are, they sell exceptional used vehicles all well maintained and operate as if new.
May 18, 2020
Response from current dealership:
Joel, thank you for your kind review; we will pass along your comments to the team here at XYZ Motors! We can't wait to see you again, have a great day.
We got there and the car was cleaned and ready for me to test drive it. Mike answered all of my dad questions about the car.
May 14, 2020
Response from current dealership:
Thank you for your 5-star rating! Glad Mike was able to answer all your questions, we hope to see you soon!
May 14, 2020
Response from current dealership:
Thank you for visiting our dealership! We appreciate your 5-star rating!
May 8, 2020
Response from current dealership:
Thank you for your 5-star rating!
Apr 15, 2020
Response from current dealership:
Thank you for your 5-star rating! Your feedback is very important to us!
Mar 17, 2020
They were very good about contacting with info but the price changed to higher price since contact was made
Aug 25, 2020
Response from current dealership:
Deb, occasionally we have to make adjustments to pricing after required services are made. We are always open to discussing price changes and are policies regarding the matter. We appreciate you leaving us a review and helping us improve our process. If you would like to have a conversation about any of our inventory, please don't hesitate to reach out!
Mar 19, 2020
Response from current dealership:
Thank you for taking the time to give us a review! We appreciate your business!
Mar 2, 2020
Awesome group of guys who did what they do best to get me in my camaro ss! I Will definitely come back for future business!!
Mar 9, 2020
Response from current dealership:
Thank you for the 5-star rating Bradley! We appreciate your business!
Feb 28, 2020
Response from current dealership:
Thank you for the 5-Star rating!
Feb 27, 2020
Response from current dealership:
Thank you for taking the time to leave us a 5-star rating!
Feb 24, 2020
They were every friendly and easy to deal with. Couldn’t be happier with how quick and efficient the whole process with them was.
Feb 27, 2020
Response from current dealership:
Happy to hear our sales team was able to offer you a quick and efficient car buying process. If there's anything else you need let us know. Thanks for choosing XYZ Motors!
Feb 3, 2020
They were very quick to reach out!
Feb 5, 2020
Response from current dealership:
Thank you for your 5-star rating Brandon!
Jan 26, 2020
Staff was excellent. They let me do my thing while looking at the vehicle. They didn’t hassle or hound me. Very laid back approach. I will do business with them in the future.
Jan 28, 2020
Response from current dealership:
Thank you for taking the time to review your experience at XYZ Motors. The 5-star experience you described is EXACTLY what every customer should expect from our team. If we can be of any further assistance please do not hesitate to contact us.
Jan 23, 2020
Great place to do business, no hassle pricing, a very good experience
Jan 27, 2020
Response from current dealership:
Thank you Bob for leaving us a 5-Star rating and sharing your experience here at XYZ Motors!
Jan 8, 2020
Response from current dealership:
Thank you for taking the time for a great review!
Dec 28, 2019
Overall experience with dealing with this dealership was great!!!!
Dec 31, 2019
Response from current dealership:
Jerry, thank you for your 5-Star rating! Please come see us again soon!
Truck was not how it was described to me. Super clean to me means no rust. Salesman had me look at the truck and never unlocked it. Good waste of a few hour drive.
Aug 25, 2020
Response from current dealership:
We are very sorry to hear you had an unfortunate experience with us and totally unaware of vehicles being locked. We are a completely indoor dealer and all of our vehicles are kept inside and unlocked for customer convenience while browsing our inventory. We try to provide all customers with additional photos of vehicles when requested to avoid an disappointment prior to arrival. Again, we apologies for confusion and inconvenience the experience caused, and hope that we can earn your business in the future!
Nov 22, 2019
Response from current dealership:
Thank you for your 5-star rating! We appreciate your business!
Nov 19, 2019
Response from current dealership:
Thank you for the 5-star rating! We appreciate you taking the time to post a review!
Nov 15, 2019
I received info at first and then noting for days. Customer service effort offered little follow up concerning my questions.
Nov 19, 2019
Response from current dealership:
Randy, we genuinely apologize you felt we had a poor follow up effort. It's our goal to be as available as possible to all customers. We try to provide the best assistance we can throughout the buying experience. It's my understanding we had reached out several times via phone and email, but do apologize again if there has been a breakdown of communication with your situation. If you would like to have a conversation and help resolve any further issues you can reach me at 889-999-8001
Nov 7, 2019
Great place to buy a car from. Was a very clean place and a lot of nice vehicles of all different kinds.Jason and Mike were real helpful. I would recommend to anyone who wants a great vehicle!
Nov 8, 2019
Response from current dealership:
Tommy, thank you for the 5-star rating and wonderful feedback. We hope you continue to choose XYZ Motors for all your vehicle needs!
Excellent customer service and price. Loved the indoor showroom. Staff was very helpful and couldn't have been a better experience. My family will definitely buy our next vehicle at XYZ.
Nov 5, 2019
Response from current dealership:
Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Purchased our 2017 Edge SEL today. Jayson and Mike made the whole transaction smooth and painless. Highly recommend these guys!
Sep 30, 2019
Response from current dealership:
Linda, we're glad our team made your car purchase so easy and painless for you! Thanks for taking the time to write this review recommending our team, hope you plan to buy with us again!
Sep 16, 2019
Response from current dealership:
Thank you for the awesome rating!
Sep 9, 2019
Very nice dealer. I happened to go elsewhere.
Sep 9, 2019
Response from current dealership:
Theron, thank you for the great rating! We hope to earn your business in the future!
Sep 9, 2019
Response from current dealership:
Thank you for the 5-Star rating! We appreciate your business!
Sep 4, 2019
Dealer was very easy to work with and made a better buying
experience overall by being remarkably honest and upfront.
Sep 5, 2019
Response from current dealership:
Thank you for taking some time to leave us a review, we really appreciate your feedback and your business. I hope the new car treats you well and we look forward to working with you again soon!
Aug 31, 2019
Automated email stating the car was available, then I called and they said it wasn't. They said
that I was a HOT lead and since they have 3 buyers going out every day and bringing cars in, he
would tell them to look for the car I wanted. Never heard anything back except to ask if I was still
interested. When I replied that I was, again never heard anything back.
Sep 4, 2019
Response from current dealership:
We apologize Cheryl that the vehicle you were interested sold before you could come see the vehicle. We try our best to find every customer the vehicle they want, however finding a specific vehicle can take a considerable amount of time. We continue to improve our process everyday and appreciate your feedback. If you would like to have a conversation with me about your specific situation do not hesitate to reach out (888) 999-8001
Not knowledgeable about their own vehicles. Multiple things were not as they seemed on the car.
Aug 25, 2020
Response from current dealership:
We apologize you felt things were not as they seemed. The vehicle you were interested in was still out at service and not available for you to see. We have to put all the vehicles through a safety/service inspection before they are ready for a customer to purchase. We hope you can understand that our process is only to insure the quality of vehicles we have for sale and would hope that you give us another chance in the future.
I wound up buying the Forte. The sales team was very professional; this was a private dealership with cars and trucks inside a warehouse. All vehicles were in stellar condition. The dealer hung around after business hours to help complete the sale. I strongly recommend this dealer, there was no ‘upsell’ or shady behavior. They are easy to talk to and understanding. Very satisfied with my purchase.
Aug 21, 2019
Response from current dealership:
Thank you so much for your review of Michael! We're lucky to have such a great Sales Team and we're so glad to hear that they took such great care of you. Please let us know if we can assist you in any way and welcome to the XYZ Motors family!
Aug 19, 2019
Mike Drake was very prompt with a reply and very helpful. Thank you!
Aug 20, 2019
Response from current dealership:
Thank you for taking the time to highlight a key member of our staff! We're glad to know they’ve been able to contribute to your positive experience with us. See you next time!
Aug 19, 2019
Response from current dealership:
Thank you for your 5-star rating! We appreciate your business!
Aug 15, 2019
They were very helpful.
Aug 15, 2019
Response from current dealership:
Thank you for the awesome rating!! We appreciate your business!
Drove a couple of truck here, brought up some concerns about a truck I liked salesperson told me he would call me back to let me know if and when the repair was done never called.
Aug 25, 2020
Response from current dealership:
Sorry for the lack of communication after your test drive. Breaks in communication can happen when vehicles are going through service and in these instants, would never be intentional. We genuinely apologize for the miscommunication and we hope that you give us another chance in the future.
The dealers were courteous and very helpful. The price was well below the market average.Vehicle was VERY clean. It seems the company is trying to build a reputation of selling high quality vehicles at fair to below market prices. I will recommend the XYZ in the future to all my friends and family.
Aug 5, 2019
Response from current dealership:
Neneek, super great! Glad you enjoyed your experience with us, as we do put the sales process together that is easy, transparent, and are some of the best deals around! We appreciate your business, thank you for choosing XYZ Motors.
Jul 31, 2019
XYZ MOTORS is one the best dealer that I have bought a car. Responded me quickly.It was easy I walk in sign paperwork and walkout within 40 minutes.I really like the way they treated me and would like to thanks them.
Aug 5, 2019
Response from current dealership:
Lal, what a great experience, thank you for sharing that with us! We appreciate your business, glad everything worked out for you!
XYZ motors responded very quickly to try to help I’m still interested in the 08 Jeep l live about 50 some miles from there would like to see some pictures b4 I drive to look at
Jul 25, 2019
Response from current dealership:
Thank you for the positive feed back! We are constantly looking to improve our business and appreciate you taking time to leave a review. We have just finished with inspection process and the Jeep Rubicon photos have just posted to our site. Here is the direct link that will take you to them! https://express.xyzmotors.net/express/used/1J4GA64138L618273?deal_type=cash&deal_down=0
Jul 19, 2019
great to work with, It was a new experience with them, There indoor show room was really nice, Jayson was a great sales person. We bought the car and will do further business with them in the future. Highly recomend XYZ motors,
Jul 19, 2019
Response from current dealership:
Jeff, thank you for your comments and recommendation, we appreciate your business. We do get many comments with regards to Jayson, they are ALL GOOD and we appreciate his excellent customer service. We look forward to serving you again in the future, thank you for choosing XYZ Motors.
Very professional! I searched all over Michigan to find a good vehicle for our organization and the team at XYZ Motors was hands down the best at customer service. Their vehicle selection and buying experience is worth the trip.
Jul 12, 2019
Response from current dealership:
Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and your organization. We will be sure to share your feedback with the Sales Team. Please let us know if we can ever help you in the future.
Jun 20, 2019
fast response
Jun 21, 2019
Response from current dealership:
Thanks for leaving us a great rating!
Jun 14, 2019
Nice
Jun 18, 2019
Response from current dealership:
Thanks for leaving us a great review!
Jun 7, 2019
Response from current dealership:
Thanks for leaving us this 5-star review! We're so happy to hear that the staff took such good care of you.
Dealer was very pleasant to discuss and review the car even thought it was not exactly what I was looking for. Nice price and nice car.
Jun 5, 2019
Response from current dealership:
We strive to provide a wonderful experience, and are grateful you let us know about your visit. Thanks for your review!
May 30, 2019
A really pleasant experience in dealing with XYZ from beginning to end. No haggling,fair,not intimidating like other dealerships I have dealt with.Nice clean vehicles and I purchased and drove mine home the same day!
May 30, 2019
Response from current dealership:
Thank you so much for your very kind review! We are so delighted that our Sales Team was able to put you at ease and ensure that you were thoroughly taken care of. We look forward to continuing to provide you with the same quality service for years to come.
May 24, 2019
Very friendly answered all questions.
May 24, 2019
Response from current dealership:
Hi David! We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
......friendly people both and
informative, just did not want to
work on asking price but we're
very nice
May 24, 2019
Response from current dealership:
Thank you for leaving a review Guru! We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction.
May 17, 2019
My experience buying a vehicle at xyz motors went very well. The truck I was interested in was still there, and was able to start, drive, and examine it without being hassled. Mike and the team were very cordial and personable making the purchase of my truck a pleasant experience. Thanks Mike and Team at xyz motors!
May 22, 2019
Response from current dealership:
This is exactly the type of experience that we aim for, Tom - thank you for taking the time to leave us this wonderful review! Enjoy your new truck!
May 12, 2019
Everything was fine until he reviewed my credit report. He say he would call me back, instead I called back to find out the results.
May 28, 2019
Response from current dealership:
Sherman, we apologize for any delay that you had incurred while attempting to purchase a vehicle. As a small business we try to keep cost down for consumers by running a lighter staff that most dealers. We continue to improve processes everyday and will work hard to insure this does not happen to you or any other customer moving forward. We hope to have a chance to earn your business in the future. If you would like to provide additional feedback to help us, you can reach me at 888-999-8001
May 13, 2019
Response from current dealership:
Thank you for your feedback. We appreciate it and hope to see you back here at XYZ Motors soon!
May 3, 2019
Straight talk and a deal done fairly quickly. No gimmicks or fast talk. No high pressure. Very satisfied
May 9, 2019
Response from current dealership:
Thank you so much Rick for sharing your experience with XYZ Motors. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you again for choosing XYZ Motors and we hope to see you again.
Apr 27, 2019
They was very involved in my car buy / interest etc. But very nice and extremely helpful.
May 1, 2019
Response from current dealership:
The XYZ Motors team appreciates your review and kind comments, Mary! We look forward to seeing you in the dealership again!
I think this is the worst and most bizarre experience contacting a dealership...I live a couple hours away and wanted more info before going to see the car. I contacted by email and Mike kept acting like email was a chore to use and wanted me to call instead, which I'm not able to do during the hours they're open. The things I asked for were simple: does it have rust, inspection report if available, a photo of driver side exterior. The response from Mike on the latter: "We do not photo the drivers side for anyone of the vehicle, just how the photo process is currently being done." This guy is either older and doesn't know how to use his phone or is full of it. You can't walk out there and snap a photo with your phone and send it to me? It's not like you have to stage it. Or do you? Do you also avoid the driver side when you do video calls? Something must be wrong with this vehicle or this dealership. A shame because I'm ready to buy something and I like this make/model.
Apr 29, 2019
Response from current dealership:
Max, as we mentioned to you on the Google review we truly apologize for the miscommunication. As a small business we do the absolute best we can everyday for every customer. Again, I have spoke with Mike to make sure this will not happen again. We are currently re-building the website to provide full video walk around for every vehicle to address the drivers door issue. I would be happy to provide you with pictures or video walk-around of any vehicle in our inventory. And again, If you would like to have a conversation with me directly do not hesitate to reach out at 888-999-8001
I initially gave them 3 stars due to some communication and follow up issues. Since my review, it is clear there was a misunderstanding and they have corrected the deficiencies. I am now happy to rate them 5 stars based on the proactive actions to correct the misunderstanding. The truck I bought looks good and is just what I was looking for. They beat the price of any other competitor. Worth the drive.
Quick, no pressure, informative response. LOVE that you don't have to give a phone #!!
Apr 19, 2019
Response from current dealership:
Your wonderful feedback and rating mean a lot to us! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Apr 19, 2019
Response from current dealership:
Thanks for your kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 8, 2019
Very nice they got back to me in a timely manner and answered all questions.
Mar 11, 2019
Response from current dealership:
Ryan, we are happy to hear that you had a great experience at our store! Thank you for recognizing the efforts of our sales team and their customer service!
Mar 4, 2019
Amazing
Feb 28, 2019
very very helpful and freidnly
Mar 1, 2019
Response from current dealership:
Your satisfaction means a lot to us, and we truly appreciate you choosing XYZ Motors!
Feb 28, 2019
Very fast reply and friendly. I was not able to get to them before vehicle sold due to distance
Mar 1, 2019
Response from current dealership:
Phil, thank you for taking the time to notice those efforts from our sales department and leaving us a review. Keep watching the website and we hope to earn your business in the future!
Feb 12, 2019
No pressure, pleasurable experience. Everyone there were kind and and helpful. Whenever I need a new vehicle hopefully I'll be looking there first.
Feb 13, 2019
Response from current dealership:
Thank you! We are very happy to hear about your pleasurable experience here at XYZ Motors! We appreciate your business and your great review!
The guys at XYZ we’re very helpful. They were up front and personable. I test drove a car and they gave me a couple of days to decide if I wanted it. I’m sure many don’t do that even when receiving other calls on it. I ended up buying it. Thx Jason and Mike
Jan 23, 2019
Response from current dealership:
Thank you for the kind words! We appreciate your feedback and are happy to hear that Jayson and Mike were able to meet your needs. At XYZ Motors we always strive to provide great customer service! We look forward to assisting you with your future purchase!
Jan 10, 2019
Left a message with no response, went to the location, walked around & looked at inventory, not a sole around! Didn’t even get approached by any persons what so ever! Took my cash money & left!! Snooze you Looze!
Jan 10, 2019
Response from current dealership:
Tim, I am very sorry that you had such a poor experience when you contacted our dealership. I apologize for your experience. I want to assure you that we take matters of customer service very seriously and I will be speaking to my staff to assure this does not happen again.
Jan 10, 2019
So far they have gone above and beyond.
Jan 10, 2019
Response from current dealership:
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at XYZ Motors! We wish you safe travels and look forward to seeing you again soon!
Dec 28, 2018
I will never go back xyz motors again. Apparently their salesman don't know how to correspond back with email. I drove three and a half hours to look at a truck I was 100% sure I was going to purchase, just to have the salesman that i contacted DAYS in advanced (told him I'm very interested)tell mw he sold the truck that morning to someone else.
Dec 12, 2018
Informative, Kind, Patient, and Helpful.
Dec 13, 2018
Response from current dealership:
Brianna, we are so pleased your experience was so positive! Thank you!
Dec 11, 2018
Response from current dealership:
Thank you for the kind words, Daniel! We're so happy your phone call went so well. Thanks again!
Dec 7, 2018
Good response time
Dec 7, 2018
Response from current dealership:
Hey Bob, thank you so much for your positive feedback and for taking the time to post this review. We appreciate your business!
Nov 21, 2018
Thanks Paul for helping in the process of getting my truck. Thanks to your dedication and friendly working environment everything went nice and smooth. Continue doing great work, A++
Nov 23, 2018
Response from current dealership:
Thank you so much for your kind words, Pece. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you and we look forward to working with you again in the future!
Very wonderful service what's a great selection of vehicles they were not pushy they let you take your time they also helps me get financing for my vehicle
Nov 14, 2018
Response from current dealership:
We are incredibly grateful that you took the time out to leave us this review! Its customers like you that make our job great! We look forward to serving you again on your next vehicle purchase.
Nov 6, 2018
Response from current dealership:
Thank you for the kind words! It was a pleasure working with you!
Nov 5, 2018
Found my vehicle at 11pm and asked a question, 8am received a phone call from Paul Loggins at xyzmotors. By
11am we drove to Grand Rapids, looked at the van and purchased it. Paul was a pleasure to work with. Not your
typical "used car salesman". Very helpful and just a real nice guy. Family man... makes a difference. I had never
even heard of xyzmotors before this but it's a pretty classy setup. All the cars are indoors and they have a large
inventory. My daughter looked on their site and found 3 cars she is interested in. Of course she will get a hold of
Paul! Thank you Paul for making this car buying experience pain free!
Nov 6, 2018
Response from current dealership:
Boni, We are please to hear that you had such a great experience here at XYZ Motors! We will pass along this great review to Paul! We look forward to helping out with your vehicle needs in the future!
Nov 2, 2018
My sales rep Jason has been very helpful and patient. Not pushy whatsoever. Great experience.
Nov 5, 2018
Response from current dealership:
Matt, We are please that Jayson provided you with excellent service in helping you find the perfect vehicle! We here at XYZ Motors thank you for your business!
Oct 14, 2018
It sold before we got a chance to go look but they were very polite and really wanted to help!
Oct 15, 2018
Response from current dealership:
Teri, Thank you for the great review! We would love to earn your business if there is anything else that you would like to see!
Oct 10, 2018
The dealer responded very quickly and was willing to negotiate a time after hours for a meeting. I never did come in for a meeting, but they seem very nice.
Oct 10, 2018
Response from current dealership:
Josh, Thank you for the great review! We would still like to earn your business, call us when you can make it in!
Oct 8, 2018
These people understand service, will buy from them again
Oct 9, 2018
Response from current dealership:
Thank you Jack for taking the time to share your review. Enjoy your new truck!
Bought a truck from them out of state. Very great customer service, made the whole transition smooth once I arrived.
Oct 3, 2018
Response from current dealership:
We are SOO glad you made the long trip! I am glad to hear you had such great service! Enjoy your new Ford truck.
Sep 29, 2018
They were very good. Although I didnt find vehicle at xyz. Experience was good.
Sep 29, 2018
Response from current dealership:
We are happy to hear about your great experience. Thank you for the review Vanita!
Sep 21, 2018
Great response and updates. They wanted to help me out.
Sep 21, 2018
Response from current dealership:
Great! Thank you for the review Kevin.
Sep 19, 2018
Response from current dealership:
Thank you for taking the time to share your experience. Enjoy that beautiful new Ford truck!!
Sep 17, 2018
Very good but the car was sold
Sep 17, 2018
Response from current dealership:
Thank you for the review Anna! I hope we can connect again in the near future. Keep an eye on our website. Thanks again.
Sep 9, 2018
They got back with me so quickly! And they were happy to accommodate in any way they could. Very polite and I felt no pressure at all. Just an easy and educating experience overall. The truck was exactly as I’d expected from the listing. No surprises no irritations
Sep 9, 2018
Response from current dealership:
Thank you Jordan! We are always happy to accommodate our clients and I am so glad you had such a great experience at XYZ. Enjoy your new truck!!
Sep 4, 2018
We had such a great experience at XYZ Motors! Everything from beginning to end was simple and straight forward. We noticed a minor issue with the vehicle we were interested in and it was fixed the next day. We are so happy with our purchase. Jordan was great to work with. We will absolutely contact them again when it’s time to buy our next vehicle!
Sep 4, 2018
Response from current dealership:
Thank you for your kind words Anne! I am glad you are so happy with your purchase. Its was great working with you and your family. Enjoy your new truck!!
Aug 31, 2018
Great staff. Very helpful and not your typical annoying car sales guys. Would definitely go back.
Sep 1, 2018
Response from current dealership:
Glad to know we aren’t annoying, ha!! Happy to have you back. Enjoy your new F-150!!
Aug 30, 2018
No pressure! Accomadating!
Aug 31, 2018
Response from current dealership:
Heck yeah Dave! No pressure and accommodation is our focus here. Thank you for the review!
Aug 27, 2018
Responded fast
Aug 29, 2018
Response from current dealership:
Thank you Rich! Enjoy your beautiful new truck!!
The salesman was great .. But they were trying to sell a hummer with 4x4 that didn't work ... I was very disappointed...
Aug 27, 2018
Response from current dealership:
We are glad that you came by to check out the Hummer! The 4x4 did work on it and would have liked to show you how to enable it. You have to have it in neutral to make the 4x4 engage. It sold later that day so we were unable to have you back in to show you. Thank you for the opportunity to earn your business!
These guys were awesome! Paul made it so easy for me. I told him the vehicle I wanted, he got it and held it for me til I squared things away with my Credit Union. Then a 10 minute visit and I was off in my new ride!!
Aug 25, 2018
Response from current dealership:
Thank you for the kind words! I am glad to hear we exceeded your expectations! Enjoy your new truck.
Very unique experience. However the vehicle was not very decent. The floor boards were almost completely rusted through. The two front tires were a set. Then the back left tire was a street tire smaller than the rest and the back right was an off road tire.
Aug 24, 2018
Response from current dealership:
Thank you for your review! We have every vehicle thoroughly inspected by the dealer before being for sale to assure they are safe. I wish that one would have worked for you. I hope we can connect in the near future on a different vehicle. Enjoy the rest of the summer!
Aug 21, 2018
Really friendly guys at XYZ. No pressure at all. Great car buying experience.
Aug 22, 2018
Response from current dealership:
Thanks Jeremy!! I am so happy you had a pressure free great car buying experience! That is our goal with each and every client. Enjoy your new truck.
Aug 20, 2018
Jordan was an awesome guy to work with. Was a normal guy who happened to sell cars. No pressure, no lieing, told you the policy and what was wrong with the car didn’t try to hide anything. These guys have a lot of fun selling cars and they do a good job.
Thanks again!
Aug 21, 2018
Response from current dealership:
Thank you so much for the kind words Zach. I am glad you had such a great experience at XYZ. Transparency is key and we are glad you noticed! Thank you again and enjoy your new Ford truck.
Aug 20, 2018
Thank You so much .... they did great job
Aug 21, 2018
Response from current dealership:
Thank you Selma!
Aug 13, 2018
We bought a car 4 days ago at XYZ Motors and we had THE BEST
experience! Top notch customer service right from the first phone call. Was
very transparent, and not pushy at all! I would HIGHLY suggest at least
checking this place out if you are in the market for a pre-owned vehicle!
Aug 16, 2018
Response from current dealership:
THANK YOU GINA!! The feelings are mutual! I am so glad you had such great service. Enjoy your beautiful new vehicle!!
I visited this dealership today with the full intention of buying a truck if I
could find one without rust, lower miles and a reasonable price. I spent a
couple of hours studying their inventory, took notes (prices are not posted
in the windows, only online). I took a truck out for a drive, decided against it
because I saw rust was everywhere once I could see it in the daylight.
I continued to look for one to purchase and eventually found another that I
wanted to test drive. Sales person (Mark, I believe) acted as if he did not
want to get off his stool - maybe skeptical of me of me as a potential
customer, He blurted out “lets get this out right now, we don’t negotiate on
price”. Wow, a negative way to respond. He asked when I planned on
purchasing and I responded by saying as soon I can find a good one w/o
rust. “they all have rust”. Still not moving to get the truck out, I left ticked
off. I will not be back because of his rudeness. (Story edited to fit max
charactor count)
Aug 9, 2018
Response from current dealership:
Thank you for your review. It is a bit strange because we do not have a Mark that works here nor do we have any stools. Maybe it was a different dealer you were at studying inventory? If it was XYZ that you are referring to then we sincerely apologize. We pride ourselves in taking exceptional care of our clients as you can see in our reviews. We wish you all the best!!
Aug 8, 2018
Response from current dealership:
Thank you for your review! We sincerely appreciate your trust and business.
Aug 4, 2018
Very helpful if I had questions. They didn’t follow me around and look over my shoulder like salesman at dealerships. They stayed back and let me do my thing.
Aug 5, 2018
Response from current dealership:
That is how it should be! I am glad you had such a great experience Dan.
Aug 2, 2018
I love working with Jordan and Paul at XYZ Motors! I reached out to Jordan a few months prior to my lease termination to inquire about the process for finding a new vehicle. He was very prompt with his communication and made sure he knew exactly what I wanted. I told him I would reach back out when I was ready to buy. The day I reached out, Jordan had a vehicle for me that I absolutely love! His pricing is very fair and he is truly an honest and upstanding person. He even helped finance the vehicle through a great local Credit Union! I would highly recommend checking out XYZ Motors if you are tired of the big cookie cutter dealerships that treat you like just another sale. Jordan truly shows you he appreciates your business and works hard to ensure you are highly satisfied!
Aug 5, 2018
Response from current dealership:
Wow! Thank you Stephanie. I am so glad you had such a great experience. Enjoy your beautiful new Equinox.
Aug 2, 2018
Jordan was great to work with and the truck was priced well below average. All paper work was ready for me when I got there and I was in and out in 10 min. I was concerned that the truck I purchased didn’t have the Sierra logo on the side so Jordan went out of his way and order the logo and installed it before I picked the truck up! I would highly recommend XYZ Motors if you’re looking for prompt service and 0 pressure to buy. Thanks again Jordan!
Aug 5, 2018
Response from current dealership:
Thank you for your trust and business Adam! We appreciate you recommending XYZ Motors. Enjoy your new Sierra.
Jul 31, 2018
Jordan was great to work with! He initially connected with me quickly when I contacted XYZ. Once the vehicle was available to view, he let me know. I was able to drive the vehicle and ended up purchasing it. Good prices too. Thank you.
Aug 3, 2018
Response from current dealership:
THANK YOU DONNA!! It was great working with you and your husband. Enjoy your beautiful new vehicle.
Jul 31, 2018
Response from current dealership:
I am glad we were so easy to work with. Thank you for taking the time to share about your experience! Enjoy your new vehicle.
Jordan was amazing to deal with. Drove 2 hours to pick up my new truck. The truck was exactly as described and in perfect condition. All conditions of our deal were met exactly as we agreed. Will definitely go back! Excellent work Jordan!
Jul 30, 2018
Response from current dealership:
Thank you so much Phil! I am so glad you made the trip up from Indiana! Enjoy your new truck!!
Worked with Paul and he was excellent! Im so happy woth the truck I purchased. Paul was very friendly and had great customer service. I was in and out in 30 minutes. Paul responded to my inquiry almost immediately. The vehicle was exactly how it was described in the add and I was very pleased about that because I have been dooped before. The truck was spotless and Paul had it ready for me to test drive within minutes of arriving to XYZ motors. Everyone there was very friendly and accommodating as I had my 3 young kids with me. I would definitely recommend them to anyone looking for great vehicles at killer prices. 10/10 for sure!
Jul 23, 2018
Response from current dealership:
Thank you so much Rob! I am glad to hear you had such great customer service. It was great working with you and your family. Enjoy your new Silverado!
Jordan contacted us the same day that we inquired, even though it was
well after hours. We set up a time the next day to come in and he was
great! No pressure, showed us only what we were looking for and was very
patient while we made our decision. He stayed late so we could try to
finalize the deal that night, and when we were not able to, he met us
outside of normal work hours over the weekend so we could pick up our
vehicle. The prices and the vehicles we looked at were great! We had a
hard time deciding which one we wanted. :) Would highly recommend this
company and especially our salesman, Jordan.
Jul 19, 2018
Response from current dealership:
THANK YOU SOOO MUCH! I am so happy to hear how great your experience was here. We really give it our best to make sure every client has the best stress free experience. I am so glad we were able to find a perfect time to meet and get you your new truck. Enjoy it!!
Jul 16, 2018
Jordan was very knowledgeable, honest and transparent about the whole
car-buying process. If you want to simply browse vehicles without the
typical dealership stalking, XYZ is the place for you. Excellent customer
service to help get the vehicle that works within your budget. The staff will
always acknowledge you, even when they are busy. Every vehicle is
extremely clean and always ready for a test drive. Highly recommend
without reservation! I would do business at XYZ in the future.
Jul 19, 2018
Response from current dealership:
Thank you for your kind words Sam! I am so glad you had such an excellent experience. It was a pleasure working with you on your new F-150.
Jul 9, 2018
Went to GR to look at the truck and couldn’t find it, so I called Paul, the salesperson that contacted me, to ask if it was still around and he told me it was. Then called back later in the day to tell me it was sold. My guess is that it was never available. I could be wrong, it wouldn’t be the first time, but something didn’t feel right about it. I wouldn’t personally recommend this dealer.
Jul 12, 2018
Response from current dealership:
Thank you for the review Joel! We apologize that we were not able to meet your needs. Our vehicles are priced EXTREMELY well and in turn they sell VERY fast. I am sorry you got lost trying to find us we really wish you could have made it in. We do feel we should have recevied a better review. We highly value our clients time which is why we called you quickly to tell you it sold. We appreciate the opportunity and hope to help you in the future. Thanks and enjoy your summer!
They contacted me to schedule a time to talk about the truck, unfortunately I drop the ball and was unable to get back with them to setup a time.
Jul 2, 2018
Response from current dealership:
Thank you for the opportunity! We hope we can have the chance to help you in the future.
Jun 26, 2018
Jordan was a great guy. Got me in and out within a hour. I would highly recommend XYZ motors.
Jul 2, 2018
Response from current dealership:
Thank you Jeremiah! It was great working with you and your family getting your new F-150. Enjoy your new truck!
Jun 22, 2018
XYZ was great! Jordan was very straight forward and honest. The truck I
bought is perfect! I would definitely go back here for future car purchases!
Jun 22, 2018
Response from current dealership:
Zach!! You are awesome! It was great working with you as well. I hope you get many years of use out of that beautiful FX4! Thank you again for your trust and business.
Jun 18, 2018
Response from current dealership:
Thank you so much for your business! Enjoy your new truck!
Jordan was the most honest, kind, mindful, and amazing professional in the car dealership-business I've ever known! He knew I loved this car from the start and made it possible for me to own this vehicle, BMW X1!! I drove it home today! I highlyrecommend him anytime! Buy from him!!! Thank you Jordan you are the best
Jun 16, 2018
Response from current dealership:
Thank you so much for the kind words Esmeralda. It was amazing working with you as well! Enjoy your new BMW!
Jun 15, 2018
Both guys were nice that I met, went well, easy to deal with.
Jun 15, 2018
Response from current dealership:
Thanks Jason! It was great working with you as well. Enjoy your new Explorer!
Jun 12, 2018
Got a great deal with my Ford F-150. Saw internet ad on Saturday text and
emailed. Came in an bought the truck on Monday. Jordan was quick to
respond. He seemed to sense that I just wanted the facts and had other
offers for my business. He provided a guest experience offering drinks and
took care of a minor gate issue the same day. Two of the tires seemed a
bit worn and Jordan threw in his price for a set of 4 tires when I was ready
to buy new tires, just call him and he would set me up. Great Service,
Quick and convenient.
Jun 12, 2018
Response from current dealership:
Thank you Juan! It was a pleasure working with you and your family. I am so happy you had such a great experience. We are honored to have you part of the XYZ family!
Good experience with car dealer at this location. Jordan was quick to respond to my messages and after looking for over a year for a CMAX i finally felt comfortable enough to make deal with the dealership. Other dealers i have just walked out im the past when i had enough crap ! O was also happy Jordan put new tires om the car for me, which i confirmed to be thw truth with the penny test ! Thanks Jordan ! Love my CMAX and in 5 years i want a 2019 ! See you then. Amy
Jun 12, 2018
Response from current dealership:
Thank you for the review Amy! I am so glad that after a year of shopping you chose us! We really appreciate your trust and business. Thanks again.
Extremely disappointed! Initially over the phone the dealership had been very helpful, but it was a completely different story when we arrived for the test drive. Was rude and unkind in claiming we were being “cheap” by wanting to spend only $9,000 on a used vehicle. Overall very rude and short when asked questions regarding the things we had seen during the test drive that were wrong with the vehicle (buttons not working, huge cigarette burns, tears in headliner, seat not reclining) and acted as though we were being unreasonable for not liking those flaws as it was a used car and that we should be fine with that kind of condition. Unbelievable! I would never recommend.
Jun 9, 2018
Response from current dealership:
I am very sorry our vehicle did not meet your standards Megan. The vehicle in particular you wanted was in VERY high demand. It was priced $3000 below market value and I had multiple other clients in the showroom waiting to drive that vehicle. It sold to the very next customer. Again my apologies it did not work out. I wish you all the best in the future!
I drove several hours from out of state. The dealer was friendly and helpful.
The buying process was very easy.
Jun 1, 2018
Response from current dealership:
Thank you for the kind word Carin! That sure was a long drive from Pennsylvania and we are super glad you did it! Enjoy your new Super Duty.
May 30, 2018
Jordan was extremely helpful and quick to return my calls regarding several questions I had.
His knowledge & professionalism made this a very pleasant experience.
May 31, 2018
Response from current dealership:
Thank you VERY much Kathy! It was truly a pleasure working with you as well. Enjoy your beautiful new truck!
May 26, 2018
Response from current dealership:
Thank you for taking the time to leave a review! We are going to start offering financing at our office on June 1st!!
Very nice folks. One of the owners call me immediately and answered all of
my questions about the truck. Offered to pick me up from the airport if I flew
in to buy the care. Offered to take more pics and send them to me if I had
any areas of concern. Good people to deal with.
May 23, 2018
Response from current dealership:
Thank you so much for taking the time to leave us a review about your experience. We greatly appreciate your trust and business.
May 18, 2018
Excellent transaction. Jordan was extremely easy to work with. I highly recommend and will be back for the next vehicle we need. Thanks again.
May 18, 2018
Response from current dealership:
Thank you so much for the kind review Ryan! We appreciate your trust and business.
May 17, 2018
Very helpful and not pushy
May 17, 2018
Response from current dealership:
Thank you for the review David! Enjoy your new truck.
May 7, 2018
Jordan at XYZ Motors was very professional and low keyed in the shopping and sales process. It was very convenient working with one person from start to finish. I would recommend Jordan and XYZ Motors to anyone shopping for a vehicle.
May 8, 2018
Response from current dealership:
I am glad to hear that our process was convenient and that you would recommend us Roger. It was a real pleasure working with you and your wife to buy your new Jeep Wrangler.
May 7, 2018
Jordan was great! Very helpful and informative! If anyone is looking for a truck this is the place to go!
May 7, 2018
Response from current dealership:
Thank you Sharon! We really appreciate your review. Enjoy your new truck.
May 5, 2018
Great people
May 5, 2018
Response from current dealership:
Thanks Steven! Enjoy your new truck!
May 4, 2018
Very easy and low stress transaction with Jordan. The car was priced well
and their store is very nice!
May 5, 2018
Response from current dealership:
Thank you for the kind words Patrick! I am glad you made the two hour trip up.
May 3, 2018
Had a nice experience with Jordon and crew. Very laid back, no pressure to buy and plenty of nice vehicles to look at and test drive. We will be coming back for our next ride before checking the big dealers out.
May 5, 2018
Response from current dealership:
Thank you so much Doug! It was great working with you and your wife. Enjoy your new Escape.
Apr 25, 2018
Dealing with XYZ Motors was good. Liked there indoor storage of trucks it
was helpful on a snowy day. However they sent the title document in a UPS
envelope that was put on the front porch and the dog chewed up making
registering the truck difficult. The envelope said it was not for personal
documents.
Apr 26, 2018
Response from current dealership:
Thank you for your review Gary. I am sorry your dog ate your paperwork.
Apr 24, 2018
Amazing Experience! Jordan and the rest of the team are amazing. Love my new BMW! Thanks again!!
Apr 25, 2018
Response from current dealership:
Thank you for the review Adam. It was great working with you as well. Enjoy your new BMW.
Apr 20, 2018
Response from current dealership:
You bet we are!! Thanks for the review!
Apr 20, 2018
Response from current dealership:
Thank you for your review! Enjoy your new vehicle.
Apr 19, 2018
That unit was gone
and the one we drove
was not prepared
well, there was body
molding that was
loose the dash had a
crack in it and it
needed an alignment.
The asking price was
too high for that
year and the Vehicle
had 5 owners ad been
stolen
Apr 21, 2018
Response from current dealership:
Thank you for the review Gregg. I am sorry the vehicle you looked at was not up to your standards. It was an 11 year old trade-in that we felt was in great condition! Thanks again and hopefully we will see you again in the future.
Apr 19, 2018
I had a very nice experience with this dealer. they keep their vehicles inside, which allowed me to spend a lot more time going over the vehicle I was interested in. They were low pressure, but were available to answer any questions or concerns that I had.
Apr 19, 2018
Response from current dealership:
Thank you so much Pete! We appreciate you taking the time to share your experience! Enjoy your new truck.
Apr 9, 2018
XYZ is awesome! Great customer service, and they strive to make sure they help and find you the best vehicle that works for you. No regreats most definitely worth finding a vehicle threw them.
Apr 9, 2018
Response from current dealership:
I am so glad you had such great service at XYZ Wyatt! We appreciate your trust and business. Enjoy your new F-150!
Apr 9, 2018
We had a good experience with XYZ - we bought a vehicle a year ago and loved it - now we bought a second vehicle from them. Jordan and Paul are great to work with. Jordan worked hard to find us exactly what we were looking for . They are organized and efficient. We highly recommend XYZ Motors.
Apr 9, 2018
Response from current dealership:
Thank you for taking the time to share your experience Paul! It is always a pleasure to work with you both. Enjoy your new Explorer!
Apr 8, 2018
XYZ Motors was amazing. They made the whole car buying process efficient and easy. The staff is knowledgeable, personable and make you feel comfortable. Communication was quick and clear. I would highly recommend them.
Apr 9, 2018
Response from current dealership:
Thank you so much Sara! We really appreciate the opportunity to work with you and your family. Enjoy your new Jeep.
Apr 7, 2018
Paul called, we reviewed the truck. XYZ Motors is 100 miles from home. Although we did not go there to purchase, Paul made every effort to accommodate our search.
Apr 8, 2018
Response from current dealership:
Thank you Howard! I am pleased to hear how much you enjoyed your experience with XYZ!
My wife and I bought a 2015 Ford Explorer from xyz motors and worked with Paul who was very professional. It was a relaxed and non pressured atmosphere. Paul was great to work with and he made this purchase very smooth. We will definitely purchase our next vehicle from them. Paul thank you for a great buying experience.
Apr 6, 2018
Response from current dealership:
Thank you taking taking your time to write this review Jason! It really means a lot to us. Enjoy your new Explorer!
Apr 4, 2018
As stress free as car buying gets. Traveled two and a half hours to see a vehicle. The staff was very friendly and helpful. Answered all my questions while not being pushy. I’d be happy to deal with XYZ in the future.
Apr 6, 2018
Response from current dealership:
Thank you for the kind words Andrew. We are glad you made the trip up from Indiana. Enjoy your new F-150!
Apr 4, 2018
Very responsive and professional. Jordan was extremely helpful. Would definitely purchase another vehicle from him.
Apr 6, 2018
Response from current dealership:
Thank you so much Niki! It was a real pleasure working with you and your family. Thank you again for your trust and business.
Lots of trucks. Just didn't get a good vibe from this dealership. All the trucks' underneath were spray painted.
Mar 28, 2018
Response from current dealership:
Thank you for the review Rolando. All of our vehicles are completely undercoated to protect them from the elements. This is a courtesy we provide to all of our clients and they really appreciate it. I apologize we were not able to meet your standards. Thank you again for the opportunity.
Mar 27, 2018
Great selection of cars to choose from. Salesmen really know their stuff and
made the whole process fun and easy. Would definitely recommend them!
Mar 27, 2018
Response from current dealership:
Thank you Ben!! I am glad the process was fun and easy. Enjoy your new BMW!
Mar 27, 2018
Picture of the truck was not the same truck when I got there. For example there were pictures advertising that the truck had Bose speakers but the truck that was there, didn't. Ended up buying the truck though! Super friendly people.
Mar 27, 2018
Response from current dealership:
Thank you for the kind words Lauren! We really appreciate your trust and business!
Mar 26, 2018
We had a great experience!
Mar 27, 2018
Response from current dealership:
Thank you so much for leaving us a review Carolyn! Enjoy your new truck!
Mar 25, 2018
Dispite them having it "checked over from bumper to bumper" i took it to my mechanic and found out the rear differential was pretty much shot. And when we hooked up the scanner the computer read that it had completely lost connection to the rear diff. When i braught it back they just said.. "hmm i didnt even know that"..
Mar 26, 2018
Response from current dealership:
Thank you for the review Austin! I am sorry we were not able to meet your expectations. We sold that vehicle to another client and they had a family mechanic inspect it and is passed with flying colors! Again we are sorry we were not able to reach an agreement on the Equinox.
Mar 25, 2018
Response from current dealership:
Thank you Jerome! We appreciate you taking the time to leave us a review.
Mar 21, 2018
Jordan was awesome!!!
Let's start from the beginning: This truck wasn't even listed with pics when I emailed and left a voicemail. Technically this truck was like 2 weeks out from being on the lot. Because of Jordan, and the amazing customer service, he fast tracked it, got it in, cleaned, detailed, inspected, and even got an oil change done that following week after my inquiry!
Everyone at the dealership has a bunch of energy, and honestly, this was one of my favorite car buying experiences! I'm referring everyone to XYZ Motors!!
Mar 22, 2018
Response from current dealership:
Thank you Derrick! The feeling is mutual. Thank you for your trust, patience and your business. Enjoy your beautiful F-150.
Mar 20, 2018
I had a great experience working with XYZ. They were extremely responsive and helped me find exactly what I was looking for. I worked directly with Jordan and he was great as well. I will definitely use them again in the future and would refer my family and friends.
Mar 20, 2018
Response from current dealership:
Thank you for the kind words Katie! It was great working with you through the entire process of finding your new Volvo. Thank you again for the business!
Mar 19, 2018
Responded quickly
Mar 20, 2018
Response from current dealership:
Thank you Jim! We appreciate the review and the opportunity to assist you.
Mar 15, 2018
We worked with Paul at XYZ Motors in Grand Rapids. He was extremely
professional and helpful. We would definitely recommend! Awesome
experience.
Mar 16, 2018
Response from current dealership:
Thank you Rick! We really appreciate your trust and business.
Mar 14, 2018
XYZ Motors is a great company to deal with. Impressive inventory, and if they don’t have it, they’ll find it for you. Showroom is all indoor, so weather is never a factor. Jordan was great to deal with, very accommodating & helpful. I was so impressed that I recommended them to my daughter, and they have been a great to her as well, even brought several vehicles in for her to look at. And one more thing………their business cards are really cool!
Mar 15, 2018
Response from current dealership:
Thank you so much Joe! We really appreciate you taking the time to share your experience here at XYZ Motors. Enjoy your new F-150!
Mar 14, 2018
Super friendly and knowledgeable staff. We were test driving within 5 minutes of showing up. Paul was easy to work with and helped answer all of our questions.
Mar 15, 2018
Response from current dealership:
Thanks Mike! It was a real pleasure working with you as well.
My husband and I have had a great experience with XYZ Motors. They made the process simple and they were extremely professional while being friendly and kind. We recommend them 100%!
Mar 14, 2018
Response from current dealership:
Thank you Mary! That was very nice of you to take the time to leave us a review.
If I could give XYZ 10 stars,I would! I have been looking for the perfect truck with all the bells and whistles for months. I found it @ xyz and contacted Logan. He got back with me inside of an hour. Sent me FOUR personal videos of the truck with any dents or scratches. ( there weren’t many). I live in Southern Ohio so it was over a four hour trip.... well worth the drive. I agreed to purchase the truck. Sent a copy of my license and they sent me a contract through email for my review. I have had my truck for four days now and could not be happier. Saved $4000 and got a beast of a truck. I couldn’t be happier. Worth the drive. Thank you guys for sending me the personal videos so that I was informed and didn’t waste my time. Love my new truck. Best wishes!
Mar 13, 2018
Response from current dealership:
Thank you Stephanie!! We are glad you enjoyed the videos. Thank you again for your trust and business! I am glad you took the time to drive here from so far away.
Mar 11, 2018
My experience with Jordon @ XYZ Motors could not have been more
pleasant and stress free. He had a number of vehicles that were close but not
exactly what I was looking for. Jordon very quickly found the perfect fit for me
and we completed the transaction. He was very professional, responsive and
respectful throughout the process. I'm completely satisfied.
Mar 13, 2018
Response from current dealership:
Thank you Mike! It was a real pleasure working with you and finding you your 2017 Suburban. Thanks again.
Mar 9, 2018
Buying a car can be a stressful experience, but the staff at XYZ Motors made
us comfortable right from the start. We test drove the car, loved it, and
worked with Paul who was friendly, cooperative, and willing to negotiate.
Five stars!
Mar 11, 2018
Response from current dealership:
Thank you so much Andy! We appreciate you taking your time to share these kind words. Enjoy your new vehicle.
Mar 5, 2018
disappointing, had truck sold on me from underneath my feet. starting talking to them sat.( only because there closed on Sat.?) come Monday morning I called set appointment up to see after work on Monday, Monday noon get call saying truck was sold. So if you like being disappointed shop here otherwise go somewhere else.
Mar 7, 2018
Response from current dealership:
Tom, We are sorry you feel this way. You inquired through email on a day that we were closed asking what the towing capacity was on a particular F-150. We explained to you that we would follow up with you during normal business hours. We responded to you on Monday with what the towing capacity was and you said you would like to come in later that day to see it. We are a first come first serve dealership. You never committed saying that you wanted the truck, just that you wanted to come see it later that day at 3:00 pm. We often show multiple customers the same vehicles in the same day. I
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Mar 3, 2018
Response from current dealership:
Thank you for your kind words! Enjoy your new vehicle!
Quick follow-up to my email inquiry. The entire purchase process was well explained and honestly completed.
Mar 1, 2018
Response from current dealership:
Wow! Thank you for taking your time to leave us a review! We appreciate your trust and business.
Feb 26, 2018
Paul was very honest and made me feel comfortable and not pressured into buying something i didnt want or was not happy with.
Mar 1, 2018
Response from current dealership:
Thank you Wade! we really appreciate you taking the time to leave us a review!
Feb 25, 2018
Car I was looking at had sold quickly, but quick to respond to questions
Feb 26, 2018
Response from current dealership:
Thanks Brent!! We appreciate the review! I sure hope we can get together on a vehicle soon.
Feb 24, 2018
Jordan and Paul were great! Easy deal put together very quickly period on the road with my new vehicle fast. Five Stars for easy!
Feb 25, 2018
Response from current dealership:
Thanks Paul!! It was a real pleasure working with you.
Really nice people. Let me take the car to my mechanic. We just couldn't
cut a deal on the price. Up until I found another truck they were still in
contact with me trying to help. Paul is who I worked with. Great guy.
Feb 24, 2018
Response from current dealership:
Wow! Thank you for the kind words! I am glad we were able to provide such a great experience for you.
Feb 18, 2018
I was attracted by the low mileage. They were prompt to contact me, initially. It took a long time for the car to get in. When it did come in, they contacted me the next day, saying they had returned it to other dealer, due to engine problems. I was a little skeptical. I am aware, though, that dealers do that with each other. Also, they never attempted to push me in a different direction. My email exchanges with Jordan, left me feeling he saved both of us from a mistake.
Feb 20, 2018
Response from current dealership:
Thanks James for the kind review! We both lucked out on that one. Thanks again and I hope we can connect soon!
Feb 17, 2018
Had vehicles on website that were not going to be delivered for two
weeks.
Feb 20, 2018
Response from current dealership:
Thank you for the review Lois! We have found that our clients prefer to know what is coming in even if they are a week or two out. We price our vehicles so well that we usually have a waiting list on them before they arrive. Having them on our website allows our clients the ability to have first rights of a vehicle. I am sorry this is not your preferred method. We would love the opportunity to assist you with your vehicle purchase. Thanks again.
Feb 12, 2018
I had a great experience with xyz motors , Paul was very courteous, honest , just an all around nice person ... I’m very happy with my purchase ... I feel I got a good deal, I’ve been looking for quit sometime and i couldn’t find a Ford Fusion that I all around loved and was the price I was looking for .... shout out to Jordan also I asked if this car was still available and he got back with me within a day ... telling me it was ... great customer service ... I would recommend this dealer ...
Feb 15, 2018
Response from current dealership:
Thank you Stephanie!! We really appreciate you taking the time to share your experience at XYZ Motors.
Feb 11, 2018
We had a very good experience with Jordan at XYZ MOTORS. everything went smooth and he was very helpful.
Feb 13, 2018
Response from current dealership:
Thanks Jim! We are glad to hear you had such a great experience. You were a pleasure to work with yourself!
Feb 6, 2018
Jordan was awesome. I had been looking for a truck for some time and came
across XYZ Motors. I went to XYZ and talked to Jordan. I told him what I
wanted and the price was looking stay around. I found the truck I wanted
after test driving a few. The next day I bought it. I would highly recommend
that you go to XYZ if you are looking to purchase a vehicle. I have already
referred some of my family members to at least check out the selection.
Feb 9, 2018
Response from current dealership:
Thank you for taking the time to share your experience Kyle. We appreciate the opportunity to provide you and your family with a great experience. Enjoy your new Silverado!
I bought this car from Minnesota and Jordan did come to the airport and
pick me up. I asked for an 2 key fobs and he had to go buy another one.
What I was NOT told about over the phone was there were numerous
scratches on the body here and there, the left turn signal didn't work and
the horn still doesn't work. I did fix the turn signal myself. Of course XYZ is
very nice and friendly but just make sure you inspect the car
THOROUGHLY before you take it because if you don't and just trust that
everything works you might miss something and they sure wont tell you
what is wrong.
Feb 8, 2018
Response from current dealership:
Thank you for taking the time to leave us a review Elgin. I agree these items should have been working properly before you left. On behalf of XYZ Motors and the local Ford dealer that inspected it, I apologize these items were missed. Thank you again for coming all the way over from Minnesota.
Feb 5, 2018
Working with Jordan has always been a most pleasurable experience I highly
recommend XYZ Motors.
Feb 7, 2018
Response from current dealership:
Thank you Michelle! We are glad you had such a great experience at our office. Thank you again for your trust and business.
I have purchased two vehicles from XYZ Motors. The attention to detail and customer service is on point. I've never had a better buying experience.
Feb 6, 2018
Response from current dealership:
Thank you Kristie! We know you had choices and we are glad you chose us for the second time. We look forward to working with you again!!
Jordan was great. He was very helpful with my questions and he offered to stay late so I could pick up the car after work if needed. I love my new car!
Feb 4, 2018
Response from current dealership:
Thank you Amber!! It was great working with you and your family. We are so glad you are loving your new car!
Jan 30, 2018
When my wife's car was totaled, we needed a new car fast. I saw the perfect vehicle for sale at XYZ only to find out it had just sold. I met with Jordan and within 24 hours he was able to get us virtually the same vehicle. I've never had a car buying experience so quick and easy. Customer service was awesome, the new car is great, and my wife couldn't be happier (maybe most important of all!). I highly recommend working with XYZ!
Jan 31, 2018
Response from current dealership:
Thank you Dan! It was great being able to provide you with such a wonderful experience. We appreciate your trust and business and look forward to working with you again.
Working with XYZ was really easy. Didn't end up buying the vehicle we
originally went to look at, but they had a good selection of trucks... which I
appreciated... 'cause then we purchased a different one from them.
Didn't feel pressured. Didn't feel rushed.
Jan 26, 2018
Response from current dealership:
Thank you soooo much for taking the time to share your experience. We appreciate you trust and business.
We made an apt to drive this vehicle. Unfortunately, this dealer either didn't see the email or he forgot about us. When we got to the dealership, the vehicle was already sent away for maintenance. We were told we had to re-schedule. Although the dealer did email later on and apologize, it was too late. We purchased a vehicle somewhere else.
Jan 22, 2018
Response from current dealership:
Thank you for leaving us a review about your experience Tom. We are always striving for improvement here at XYZ Motors and we are VERY sorry that we were not able to meet your needs. We strive for success in all that we do here and we want you to know that we will make the appropriate correction in our communications. Thank you again!
Jan 4, 2018
They did a great job calling me and making sure my time worked with their
time when it came to scheduling an appointment to see the car
Jan 5, 2018
Response from current dealership:
Thank you for taking the time to give us your feedback Pablo.
I was nervous to buy, as this was my first time purchasing a vehicle on my own but they made it a really comfortable and pleasurable experience. Jordan was really awesome and responded to all of my emails quickly (even on a holiday). He was upfront and answered any questions I had with honesty. Glad I was able to do business with them!
Jan 4, 2018
Response from current dealership:
Thank you SOOOO much for the kind words Megan. It was a pleasure working with you and your family.
Jan 2, 2018
Excellent people to do business with. Very helpful answered all questions would highly recommend doing business with them. I would not hesitate to do business with them again. Friendly not pushy no pressure.
Jan 3, 2018
Response from current dealership:
Thank you Victor! We are delighted to hear that you had such a GREAT experience! Thank you again for your trust and business and enjoy your new vehicle.
My husband and I had a great experience with this dealer. They were never pushy and always there if we had questions. Very friendly and upbeat and made us very comfortable and yes I bought an awesome F150 I absolutely love !!! Thanks so much Paul for everything and I definitely will tell all my friends where I bought my truck and I do recommend you to anyone looking for a vehicle!!
Dec 29, 2017
Response from current dealership:
Thank you soooo much! It was a joy working with you and your husband. Thank you for your trust and business.
Dec 29, 2017
Response from current dealership:
I am glad it was the BEST experience EVER!! We know you had options and we are delighted that you chose us.
Dec 24, 2017
I got the F150. And I'm happy that I did.
Dec 25, 2017
Response from current dealership:
Thanks Leroy! I am glad you are enjoying your new truck.
Dec 13, 2017
Response from current dealership:
Thank you Steve! We appreciate your trust and business.
Dec 12, 2017
XYZ was friendly, helpful & quick to respond to all my questions. I am only
sorry that I could not get what I wanted for my trade in or we would have
closed the deal. Thanks, Pete in Toledo, Ohio
Dec 13, 2017
Response from current dealership:
Thank you for the kind review Pete. Call or text me at 616-648-1188 and lets go over the trade in figures again!!
Great to work with! Not pushy when I was searching for the right vehicle. Very responsive. Jordan answered questions after hours and even on weekends. After purchasing there was an issue with the keyless entry and XYZ made it right and fixed at their cost. I highly recommend.
Dec 12, 2017
Response from current dealership:
Thank you for the kind words Steve. I am so glad you had such a great experience. Enjoy your new Lincoln!
Salesman contacted me via email asking when I could come in for a
test drive. When I told him my price, he messaged back that the
vehicle was just "sold." but I see it's still listed here.
Dec 11, 2017
Response from current dealership:
Thank you for the review Lee. I can understand your frustration. We price vehicles EXTREMELY well so they sell very FAST! The DMS systems need to communicate with three different hosts in order to remove inventory. That process can take up to a week. In the case of the vehicle you made us an offer on it is still sitting here waiting for a transportation company to pick it up. I sold the vehicle over the phone to a client in Texas. Again my apologies and I wish you and your family a Happy Holidays!
No issues in being able to test drive. Price was firm, not negotiable, in this case. Salesperson was not pushy but was not able to provide answers to some of my questions. They were addressed by another associate.
Dec 9, 2017
Response from current dealership:
Thank you for the feedback Terry! Enjoy your beautiful new truck!
Nov 30, 2017
Jordan was awesome!!!! We actually contacted him after hours and he responded right away. We came from out of town to purchase this truck, he didn't pressure us at all. We even kept the guy's late after our test drive to sign papers. They were both very nice and we would definitely purchase another vehicle from them. Thanks for the great deal guy's!!!!!
Dec 1, 2017
Response from current dealership:
Thank you Josh! We appreciate you and your business. I know you had many choices and I am glad you chose us.
Nov 29, 2017
I would highly recommend them. I bought 2 cars from them and was very satisfied with the service they provided and they had the best prices in town. Very professional and courteous.
Nov 30, 2017
Response from current dealership:
Thanks Jon! It is always a pleasure working with you and your family. Thank you again for your trust and business.
Nov 26, 2017
There must be something unknown wrong with this vehicle because after 2 alignments and replacing a steering module sensor (?), the car still would not track straight down the road. After each attempt to fix the problem, we were told that it was test driven and everything is fine, come pick up your vehicle. We would test drive it ourselves each time (with the salesman) and find that the car still pulled left,,,changed lanes all by itself. Was told that it's probably the crowning of the road,,,then eventually that it's how the car is supposed to be. Not sure how this wasn't recognized by them during their test drives, but they continually said it was ready to go, drives straight, and really wanted to get on with completing the sale. I don't have any issue with the effort to fix the problem, even with the slight reluctance shown, but I do with the attempts to say it was fixed when it clearly wasn't....making me lose time at work, etc. to come get "fixed" car. Nice guys overall, but fit right into the "used car salesmen" stigma/reputation. Really wish it drove straight, would've been a whole different experience I'm sure.
Nov 27, 2017
Response from current dealership:
I sincerely apologize that our vehicle did not meet your standards Tom. The Buick dealer said it was correct and drove straight both times so I am not sure why XYZ Motors deserves the bad review. We were completely transparent through the entire process trying to satisfy your every need. I wish it would have worked out in both of our favors. We wish you and your sweet family a Happy Holidays!
Nov 26, 2017
Response from current dealership:
Thank you for review! We appreciate your trust and business.
Best experience! Paul was awesome! Everyone always replied in a timely manner and always made sure all my questions were answered. I drove 2 hours from home to deal with XYZ because they had the best prices and were the most organized! I have already referred friends to them when they start looking for a new vehicle!
Dec 15, 2017
Response from current dealership:
Thank you soooo much Heather! We are so glad you made the trip up from Indiana. We appreciate your trust and business.
Nov 22, 2017
Response from current dealership:
Thank you for sharing your experience.
Nov 16, 2017
XYZ motors made my car buying
experance a very easy and painful one. I could not find
a dealer in oklahoma that had what I wanted and if they
did they where not going to get my buisness they would
sucker me in then change the deal even when it was in
writing. XYZ motors held true to there word and gave
me a fair deal on my trade as well as the veical that I
bought. It was a 1800 mile round trip, john got me in,
paper work signed, and back on the road in less than
two hours. I spent two hours in the waiting room at one
of the dealers here while they tried to find a email chain
I had on my phone so they could see what they had
said to sucker me in. I would highly
recommend XYZ motors, well worth the drive.
Nov 17, 2017
Response from current dealership:
Thank you Tomey! We really appreciate your trust and business.
Nov 13, 2017
Jordan was great and very accommodating! I love my car and would highly recommend this place as well as Jordan!
Nov 13, 2017
Response from current dealership:
Thank you Maria! It was so nice with you and your family. Enjoy your new C-Max!
Nov 13, 2017
Felt like it would be no problem to test drive even if not sure about buying.
Nov 13, 2017
Response from current dealership:
Thanks Dennis. I am glad you had a great experience.
Nov 13, 2017
great
Nov 13, 2017
Response from current dealership:
Thank you Rick!
Nov 7, 2017
Best Ever!!!!!!
Nov 9, 2017
Response from current dealership:
Thank you!!!!
Nov 7, 2017
Jordan was fantastic. He communicated with me very well and made the purchase a great experience. I live 2 hours away and he made sure the truck was not sold during the time I was working to get the money and get up there. He stood by his word.
I highly recommend this dealer!
Nov 8, 2017
Response from current dealership:
Thank you for your kind words Rod. We appreciate your business.
Great service and hassle free! The easiest car buying experience we have ever had. I would highly recommend stopping by XYZ Motors.
Nov 6, 2017
Response from current dealership:
Thank you so much for leaving this review! We appreciate you and your business.
Oct 26, 2017
Jordan was very easy to work with throughout the entire process. Very
responsive even well after business hours. The car was exactly what I was
looking for and at the best price in town. He took care of outstanding recalls
and replaced the rotors/pads at no charge!
Oct 26, 2017
Response from current dealership:
Thank you Matt! I am so glad you took your time to write this review. We very much appreciate your trust and business.
Oct 22, 2017
Kind courteous very knowledgeable about the automobile I was implying about and he was respectful you called me right away
Oct 22, 2017
Response from current dealership:
Thank you for the kind words James.
Oct 20, 2017
I would highly recommend XYZ motors and Jordan! I bought my truck as is and had a small issue with the truck once I got it home. I contacted Jordan and he said he would work with me to resolve it. It was a unbalanced drive shaft unknown to him and I didn't catch it. He took care of it and did not have too!!! Jordan Baker went above and beyond!! I would but from him again.
Oct 20, 2017
Response from current dealership:
Matt! Thank you much for taking the time to write about your great experience. Come back any time, my friend!
Oct 17, 2017
Very professional.
Oct 18, 2017
Response from current dealership:
Thank you James! I appreciate the review of our business.
Oct 16, 2017
Jordan was amazing. He helped me every step of the way. He even
saved my car for me while I was waiting on my financing to go through
with the bank. Highly recommend going to XYZ Motors if you want a
great experience, and a great price on a car. Thanks again Jordan!
Oct 16, 2017
Response from current dealership:
THANK YOU SABRINA! That really means a lot. We appreciate the business.
Oct 12, 2017
Wonderful experience! Very quick to respond, very professional, not pushy at all. Would go out of my way to buy a car from them.
Oct 12, 2017
Response from current dealership:
Thank you SOOO much Traci. I hope we can get together soon.
The entire transaction was great. The vehicle had been spoken for by another part, and when the deal fell through they even called me back to see if I was interested. Price was lowest I found anywhere for similar optioned vehicle and I checked within a 500 mile radius. I would definitely recommend XYZ for a vehicle. All vehicles were inside and all of great quality.
Oct 12, 2017
Response from current dealership:
Thank you very much for taking your time to leave us a review. We value your trust and business.
Oct 7, 2017
Great sales team and cars.
Refer friends and family to XYX motors.
Oct 7, 2017
Response from current dealership:
Thank you so much for the kind words Caleb. Enjoy your beautiful new car!!
Great dealership to work with! Jordan is super friendly and not pushy! It was a great experience and I'm loving my new vehicle!
Oct 6, 2017
Response from current dealership:
Thank you Jamie! It was great working with you and your family. Enjoy your new Explorer.
Oct 4, 2017
Great experience! The whole process was very easy & went smoothly.
Oct 4, 2017
Response from current dealership:
Thank you Laura! We appreciate your business.
Sep 30, 2017
5 stars, need I say more....
Oct 2, 2017
Response from current dealership:
Thank you Brandon!
Asked if a vehicle had rust. Would not give a straight answer. Typical used car lot shenanigans.
Sep 25, 2017
Response from current dealership:
I am very sorry you feel this way. We are very transparent in how we describe our vehicles condition and even offer third party inspections for our out of state clients. Again I apologize for your experience. Feel free to call me at 616-648-1188 to discuss this in more detail. Thank you.
Sep 18, 2017
Very helpful and informative. Unfortunately I couldn't get there in time and the truck sold the next day
Sep 19, 2017
Response from current dealership:
I wish you could have had that truck Jim! Thank you for sharing your experience. I look forward to working with you in the future.
Sep 16, 2017
Was so nice and went out of his way to help us because I work 8-5 would definently buy a car again from them
Sep 16, 2017
Response from current dealership:
Thank you Malia! It was greatvworking with you. Enjoy your new Focus!
Sep 8, 2017
Jordan was a great help on working with me to buy my Jeep
Sep 9, 2017
Response from current dealership:
Thank you so much Sherry! Enjoy your new Jeep!
Sep 6, 2017
Very impressive facility, sales manager Jordan makes his customers
feel right at home. When I drove my vehicle home, he reached out to
me to make sure everything was to my satisfaction with my purchase.
Thumbs up to you Jordan.
Sep 7, 2017
Response from current dealership:
Thank you very much John! Your satisfaction is our top priority. Thank you for your trust and business.
Aug 31, 2017
Had a couple problems with the truck, not a huge deal. Bought the warranty with it and the warranty didn't want to cover a couple things and Xyz motors got on the phone with them and got it right with me.
Aug 31, 2017
Response from current dealership:
Thank you for writing this review Shawn. I am glad to hear that everything is handled.
Aug 30, 2017
Jordan was very pleasant and helpful as I was shopping for my car. I went to
check out one vehicle and ended up buying a different one. Was never
pressured to do so. Heck, he even suggested a better place to get a car loan
and I was able to save a few points there also. Jordan was able to stay late
on a Friday so I could get there to do the final paperwork. Was impressed
with XYZ Motors and their inventory. Already recommended to a few friends.
Aug 30, 2017
Response from current dealership:
Thank you Kris. Your words mean a lot. I appreciate you taking the time to share your experience with others. Enjoy your new vehicle!
Aug 29, 2017
Overall, I was pretty pleased with my experience. Jordan was very pleasant and helpful. I got the vehicle I wanted quickly and without hassle.
Aug 29, 2017
Response from current dealership:
Thank you for sharing your experience Christian. Enjoy your new truck.
Aug 27, 2017
The. Truck I bought from Jordon was exactly what I was looking for and the price was right. $2500 below anyone else. The Truck is beautiful and I will do business again with him.
Aug 28, 2017
Response from current dealership:
Thank you Troy! You came all the way from Iowa to get this truck and I am so happy that YOU are happy. Thank you again for your trust and business.
Aug 25, 2017
Jordan was very responsive, not pushy and very friendly. He even met us
after hours for the test drive. Highly recommend this dealership and
salesman to anyone that is looking for a new car! Job well done!
Aug 26, 2017
Response from current dealership:
Thank you Lindsey. We appreciate the kind words and recommendations! Enjoy your new car!
Aug 24, 2017
Jordan was very responsive durning the entire process had the truck at a great price and was a very easy buying process I would recomend xyz motors to anyone
Aug 25, 2017
Response from current dealership:
Thank you for the honest review Matt. I am glad to hear you had such a great experience. Enjoy your new truck!
Aug 16, 2017
Jordan did a great job helping me purchase my new truck. He is very
knowledgeable and professional. XYZ is very competitively and make it an
easy process to purchase.
Aug 16, 2017
Response from current dealership:
Thank you Rich. I appreciate you taking the time to share your experience at our dealership. Enjoy your new truck.
Aug 13, 2017
Friendly service able to get back to me if I had questions got the ball rolling fare price awesome deal recommend this dealership to everyone if he doesn't have what you are looking for he will find it for you
Aug 13, 2017
Response from current dealership:
Thank you for the kind words Jim. I am delighted to hear you had such a great expeience at our dealership. Enjoy your new vehicle.
The dealership was quite helpful and courteous. This truck was just not
what we were looking for and had to move on.
Aug 12, 2017
Response from current dealership:
Thank you Bob! I wish we had the right truck for you. Hopefully we can connect again in the near future. Thanks again.
Aug 11, 2017
Response from current dealership:
Thank you Valerie. I appreciate the opportunity.
Aug 11, 2017
Good follow up
Aug 11, 2017
Response from current dealership:
Thank you Scott.
Jordan made the process very quick and easy and went the extra mile to make sure I was completely satisfied
Aug 11, 2017
Response from current dealership:
Thank you so much Dayton! We are glad to hear how satisfied you are with your experience at XYZ Motors. Enjoy your new truck and thank you again for your trust and business.
Aug 10, 2017
Great experience at purchasing a truck. Very smooth transaction and Jordan did a great job communicating. Highly recommend!
Aug 11, 2017
Response from current dealership:
We appreciate the opportunity James. Thank you for your business.
Aug 6, 2017
Had a great experience with Jordan. He wasn't pushy at all and friendly. We had our eye on a couple of vehicles he held listed, one had been spoken for, but we ended up buying a different one from him. Car shopping is not my favorite thing to do but xyz made it quick and painless.
Aug 6, 2017
Response from current dealership:
Thank you Katie!! I am so happy to hear you had such a great experience. Enjoy your new vehicle.
Jul 31, 2017
Great dealership to work with. Jordan was very personable and was willing
to go the extra mile to help me out. I have never experienced a dealership
willing to do so much to make sure their customer is happy. I would highly
recommend anyone looking for a new vehicle to check out Jordan and XYZ
Motors.
Aug 1, 2017
Response from current dealership:
Thank you so much Zach! I am so glad you had such a great experience here. Enjoy your new vehicle.
Dealership personnel are very informative. They know what they are doing and they give amazing deals. Would totally recommend!
Jul 23, 2017
Response from current dealership:
Thank you Chad! I appreciate you taking the time to share your experience with others. Enjoy your new truck.
Jul 18, 2017
Response from current dealership:
Thank you for taking the time to leave a review.
Jul 10, 2017
Jordan was very helpful. Not at all pushy and was willing to make appointments after hours. Car was fairly priced and very clean. Jordan even went to the Honda dealer to ensure all the recalls were taken care of before I picked up the car. Great experience. I would highly recommend.
Jul 18, 2017
Response from current dealership:
I am happy to hear you had such a great experience Melanie. Thank you for the business.
Jul 10, 2017
Excellent dealership they care about there vehicles and customers
Jul 17, 2017
Response from current dealership:
Thank you for taking the time to share your experience Rob.
Jul 9, 2017
If your looking for a new car or truck go to xyz motors ask for Jordan.He was the best dealer ive ever been too very friendly and easy to talk too not pushy like other dealers i had been to.And the prices and mileage were hands down better then any other dealer.When my wife needs new truck in few years we will be back at xyz motors. So once again thank you jordan and xyz motors.
Jul 17, 2017
Response from current dealership:
Thank you Jim. I am glad to hear we are the best dealer that you have dealt with. That really means a lot. I also look forward to working with you again in the future. Thanks again.
Jul 7, 2017
I was spectical at first, thought the deal was too good to be true but the truck was as advertised. It was what I'd been looking for. This is not a typical dealer; come prepared with your financing. I like that the environment was very clean and was free spirited. Didn t feel pressured to make the deal. Jordan was up front and easy going. After the purchase I had an issue, which the dealer took car of. Loving my truck.
Jul 14, 2017
Response from current dealership:
Thank you so much Louise. I am glad you drove up from Chicago to get that great deal. It was a real pleasure to work with you and your family.
XYZ Motors is a Class Act I'm 55 Years old bought many Cars but never so easy and professional as here. The Truck I was interested in was not at the lot, Jordan had it there within 10 minutes from his other lot that's Customer service you don't see anymore HIGHLY Recommended! Thanks again Jordan.
Jul 11, 2017
Response from current dealership:
Thank you for sharing your experience. I am very glad to hear that you would HIGHLY recommend us to others. That really means a lot. Thank you again for your trust and business.
I called about a truck, but unfortunately I was told it was on hold for another customer. It was on hold for 2 or 3 days or so, I found it impressive that he held it for the other customer. I can respect that and to me that sounds like a honest saleman that I would want to deal with. He was very nice and quick to calling me back.
Jul 9, 2017
Response from current dealership:
Thank you for the kind words Josh. I hope we can get together on a truck in the near future. Give me a call so we can chat about what you are looking for 616-648-1188.
Jun 30, 2017
Jordan, was very helpful and willing to work with me in scheduling to see the
truck. There were some unexpected delays and it was handled very well.
They noticed something wrong with the truck and took it in to have it fixed so I
didn't have to deal with it, and even did more than might have been needed, I
really appreciate that! - Kyle
Jul 8, 2017
Response from current dealership:
Thanks for the review Kyle. It was great working with you! Come back any time.
Dealer was very good with communication and information but the truck sold before I could get to it.
Jul 6, 2017
Response from current dealership:
Thank you for sharing your experience. Hopefully we can get together on a truck soon.
Jun 26, 2017
They were very prompt in a response ... no problem with them ... wud do business with them
Jul 2, 2017
Response from current dealership:
Thank you for the kind words James. I hope we can get together in the near future.
Jun 26, 2017
Jordan's style and car dealership is very unique. No pressure, laid
back. He is up front, honest and communicates with you. My deal
went smooth , no hassle and was transparent. I am recommending
XYZ Motors to friends and family. Thanks Jordan
Jul 2, 2017
Response from current dealership:
Thank you Greg. I am glad you appreciate our style and thank you for recommending us to your friends and family.
Jun 22, 2017
Jordan was great. I was being super indecisive and he was patient with me the whole way through. Great communication and response time. And great pricing on all vehicles. Will be buying from them again. Thanks, -Travis
Jun 24, 2017
Response from current dealership:
Thank you for taking the time to share your experience Travis! Glad to help and I look forward to working with you again in the future.
BUYER BEWARE! So their website says "All vehicles fully inspected". This
would give you some perceived idea that you will get a quality vehicle
here. Think again. This is a company who will spray a vehicle with an
undercoating and put new tires on it to make it look like your getting a
quality vehicle. We bought a 2010 F-150 from them prepped like this and
took it to our mechanic. This is when we found out it had two broken leaf
springs and a front end so bad you could not do a front end alignment
on. Well, he knocked a thousand off the price to take care of the
squeeling noise coming from the rear end but no mention of the leaf
springs or front end. For inspected vehicles these are two items you don’t
miss. Not even four days off from their lot we now have $3700.00 in
repairs. The mechanic stated it was not even safe to drive. It is obvious
this vehicle did not go through any type of quality control. In fact it would
actually appear that there was more of an effort to hide and conceal
rather than turn out a quality product to the public. So we did not get a
“good deal”, We now have invested into the vehicle more than it’s blue
book value. Jordan’s reply of “sorry about your luck…” tells you
everything you need to know about XYZ Motors.
Jun 23, 2017
Response from current dealership:
I am sorry to see how upset you are Charles. I was very clear when you were buying this truck that the previous owner had used it for hauling and that you would need to do some work to it. I even told you about the leaf springs which is why you paid $5000 below market value for the truck. You insisisted on buying this truck even after declining to take it to a mechanic beforehand, as we suggested. We do have all vehicles inspected prior to the sale and we would never sell a vehicle knowing it was unsafe. The words "sorry about your luck" is something I would never say to any custome
More ...
Jun 15, 2017
Painless, Jordan is a great guy to work with, kept me informed on how the deal was going the whole process. I would recommend them to anyone!!
Jun 15, 2017
Response from current dealership:
Thank you Scott. I am glad the whole process was painless!! Thank you for sharing your experience.
Jun 14, 2017
Jordan is excellent to deal with, he responds quickly and is very helpful and concerned about your purchase. Don't wait if you see something you like because vehicles move fast with their low prices, I missed out on a couple trucks but ended up with an even better truck. Thanks again Jordan you're awesome
Jun 14, 2017
Response from current dealership:
Thank you John! I really appreciate your kind words. I am glad you had such a great experience. Enjoy your new F-150.
Jun 11, 2017
I recommend checking this place out, it's very unique. Good service and friendly staff. We took care of everything same day!
Jun 11, 2017
Response from current dealership:
Thank you for the recommendation Eben!
Jun 7, 2017
Jordan was awesome and had very speedy response times!!! Thank you so much!!! I would highly recommend them.
Jun 8, 2017
Response from current dealership:
Thank you Celeste! Thank you for recommending us. I am glad to hear you had an awesome experience. Enjoy your new car.
The dealer contacted me quickly, but both of the cars I was interested in sold before I could look at them.
Jun 7, 2017
Response from current dealership:
Our vehicles do sell fast! Please call or text me at 616-648-1188 and maybe I have something on the way in you would be interested in. I hope to connect with you in the future.
Jun 6, 2017
Highly recommend!
Best. At buying experience we have had. Jordan is a straight shooter. No BS about him.
Efficient and quick paperwork. Anxiety free purchase. Very fair (or better) price.
I hate buying cars. Will use XYZ in the future.
No I am not his mom writing a nice review.
Jun 7, 2017
Response from current dealership:
HAHA! Thanks Drew. I am delighted to hear you had the best car buying experience ever. Thank you for your business.
Jun 3, 2017
very happy with the way they do business.one of there trucks i was going to
look at sold before i could get there. it is about a 3 hour trip. Jordan called
me as soon as it sold so i did not wast i trip. he is still trying to find me a
truck.
Jun 4, 2017
Response from current dealership:
I am glad to hear you are so happy with our communication James. Your time is valuable and I do not want to see you wasting it. I will find you that truck soon!! Thanks again james.
Jordan is really a nice friend who makes the process so smooth. He takes so
much pride in the vehicle he is selling. I bought 2016 Ford Mustang
EcoBoost Premium from XYZ two weeks ago and loving it so far. I would
strongly recommend XYZ to anyone!!!!
Jun 4, 2017
Response from current dealership:
I am so glad you love your Mustang! Thank you for taking the time to write a review.
Jordan was Awesome! He wasn't pushy, and was up front and honest about any issues my van had. He was prompt with communication and flexible to schedule with. Would definitely recommend him to friends and family in the market for a new vehicle. He even followed up a few days after my purchase to make sure I was satisfied. Thanks Jordan!!!!
Jun 1, 2017
Response from current dealership:
I am glad to hear how satisfied you are Jennifer! We appreciate your business.
May 24, 2017
Very pleased with my experience. If you are not a fan of the "usual" car
buying experience, this is the place for you. We did not feel pressured or
rushed in making a decision. There were no surprises and they were very
transparent with the shape of the vehicle we ended up purchasing. Long
story short, I would highly recommend XYZ for the your next vehicle buying
experience!
May 25, 2017
Response from current dealership:
Thank you soooo much Kristin. It is very nice to see how pleased you are with your experience. We work hard to make the process simple and I am glad that you appreciate that.
Very responsive, great customer service and a super car. Jordan was wonderful to work with and answered all of my questions in a very timely manner. Car was in great shape and very clean, everything I hoped for and more. I will definitely contact Jordan the next time anyone in my family needs a car and would highly recommend working with this dealership.
May 19, 2017
Response from current dealership:
It is so nice to hear you had such a wonderful experience! It was a pleasure working with you.
I was in the market for a reliable, rust free, solid truck to pull my travel trailer. I had an idea of the year and miles I was looking for and XYZ had 2-3 trucks in my preferred range. I contacted them, Jordan got right back to me and set up a test drive. I waited too long to pull the trigger on the initial truck I looked at but Jordan knew what I was after and called me with something even NICER!! Drove it, loved it, bought it. Jordan was great to work with, very courteous and no pressure. I would HIGHLY recommend XYZ to anyone looking to purchase a quality used vehicle!
May 18, 2017
Response from current dealership:
Thank you for the business Joel! I am so glad you LOVE your truck!
May 11, 2017
Man let me tell you....these past few months car shopping have been absolutely miserable!!!! I was ready to give up honestly and go buy a junker. Then I decided to look one more time and I found an absolutely GORGEOUS 2014 Jeep Grand Cherokee Overland Summit. This vehicle was located at XYZ motors. I texted Jordan on a Sunday night which he responded within minutes! I wasn't expecting a text until Monday but I was wrong. Monday we went and looked at the vehicle. The pictures did absolutely no justice. This thing hadn't a spec of rust underneath it still smelled like new car no stress in the leather seats. Completely MINT! We arrived were met by Jordan whom is by far the best salesman I've ever encountered. Test drove the vehicle and knew I had to have it. Absolutely no pressure unlike other dealers. Jordan left us be to look test drive and discuss the vehicle in private. THAT WAS NICE!!! We talked for about fifteen minutes wam bam thank you ma'am right to the point shook on the deal came back 3 days later handed over money signed some paper work in and out in 18 minutes! Oh and did I mention they keep all vehicles indoors in a room that's clean enough to eat off the floor? Yea...they take that much pride in their vehicles....if you go BE SURE TO ASK FOR JORDAN. I recommend him to anyone.
May 12, 2017
Response from current dealership:
Wow. I do not know what to say. Thank you for taking the time to share your experience. We take pride in doing things the right way. Thank again and enjoy your Jeep!
Great experience. The whole transaction was done over the phone and
when I arrived it was a quick and pleasant experience.
May 4, 2017
Response from current dealership:
Glad to hear we made it an easy and pleasant experience for you. Thank you for the kind words.
May 3, 2017
This how car shopping should be done. Xyz makes car buying simple. Saw the mustang I wanted on-line on Thursday night, had the out the door price by 8:00am Friday morning. Drove to two hours to Grand Rapids on Saturday morning. Car was outside waiting, oil changed.
Test drive the car. ( everything the pictures was) signed 4 pieces of documents, gave them a check and was back on the road home. I will be back for the next year for an Explorer. Love this place
May 3, 2017
Response from current dealership:
Thank you Mark! It was really nice to meet you and your family. Thank you for taking the time to write this review. I hope you enjoy your Mustang convertible.
Apr 28, 2017
Jordan was great to work with. The car we were hoping for had already been sold but he helped us find an even better vehicle for us at a great price. Easy to work with and they took care of all of the paperwork. Will definitely be contacting them the next time we go to buy.
Apr 29, 2017
Response from current dealership:
Thank you Randy! It was great working with you and your wife. Thank you for taking the time to share your experience with others.
Apr 21, 2017
Great experience dealing with Jordan, no BS attitude l, and was sure to keep in touch. They go above and beyond to make sure the vehicles look and run their best. Would recommend to anyone who hates the pressure of a large OEM dealership
Apr 21, 2017
Response from current dealership:
Thank you Austin. It is nice to here you had such a great experience. I appreciate you taking the time to tell the community about XYZ Motors. Thank you again for your business.
Couldnt negotiate a price at all when the vehicle was not 100% as expected when it comes to interior and body.
Apr 20, 2017
Response from current dealership:
Thank you for the feedback Evonte. I am sorry that the vehicle did not meet your standards. Thank you for the opportunity and I wish you the best at MSU!
Apr 16, 2017
Had a great experience with XYZ. Jordan was great to work with. No pressure like the big dealerships. I would buy another car from him if I need one.
Apr 17, 2017
Response from current dealership:
Thank you Joel! We appreciate the business. Enjoy your Explorer Sport!
Apr 15, 2017
I love working with this company I like the managers style. They're used cars and trucks are well taken care of and A Cut Above. First class company.
Apr 16, 2017
Response from current dealership:
THANK YOU Mary!! Thank you for sharing your experience at XYZ Motors. We appreciate the opportunity to help you with your transportation needs!
Apr 6, 2017
We bought the Ford Explorer from Jordan at XYZ Motors. Jordan gave us great service - was very accommodating to our schedule, was very efficient in communication and paperwork, and was knowledgeable about the vehicle. This vehicle has everything we were looking for - a bit rare with the orange color, sunroof, backup camera and navigation and 4WD. He was not high pressure at all - very friendly - he let us decide. We had not heard of XYZ Motors before finding this vehicle on CarGurus, but we recommend them!
Apr 8, 2017
Response from current dealership:
Thank you for taking the time to write us this review Diane! It was a real pleasure working with you and your husband! I hope you get many years on enjoyment out of that beautiful Explorer. Thank you again for the kind words.
We recently purchased a truck from XYZ Motors. The whole purchasing experience was great. We worked with Jordan directly on the transaction. He was responsive to questions, extremely accommodating and great to work with during the process. It was the easiest auto buying experience we have ever had. We had a need to have our license plate delivered in an expedited fashion after the sale and Jordan made it
happen!
Apr 2, 2017
Response from current dealership:
Happy to help! It was wonderful working with you. Thank you for such a great review.
They treated me well, but the price started just a little too high and maybe I
wasn't ready to pull the trigger.
Mar 31, 2017
Response from current dealership:
Thank you for the feedback Richard. Let me know if you see anything in the future and give me a call at 616-648-1188. I hope we can work something out the next time around.
Mar 24, 2017
Put a lot of trust in Jordan's hands and was not
disappointed or let down. I purchased my F-150
from XYZ Motors last week. Very smooth
process, great communication with me which is
crucial as I currently live in JAPAN.
I purchased my truck via a power of attorney that
was written to my friend. Jordan not only worked
around the 13 hour time difference but he
communicated with the third party just as much.
He walked us through the process and was
honest and understanding of my unique
situation. Truck was just as nice as it appeared
online and the asking price was right in the
middle of the KBB price. If i were in the market
for another vehicle i would not hesitate to call
Jordan at XYZ Motors!!! Thanks again, Brandon
Mar 28, 2017
Response from current dealership:
Let me say this first... THANK YOU Brandon for your service to our great country. The pleasure was all mine. Thank you for the kind words.
I had contacted Jordan and got a response back
very quickly. I was able to keep all questions to a
text conversation which helped me out
immensely and he was very patient and helpful
through the whole process. I had one of the best
experiences with them as a whole and would
definitely recommend them as a first choice.
Mar 26, 2017
Response from current dealership:
I am glad you had such a great experience! Thank you for the business.
They called once but were not very interested in making a deal. They never called again so I don't know if they have a keen interest in selling cars except to people who fit their particular criteria?
Mar 24, 2017
Response from current dealership:
Thank you for the feedback. I apologize that my correspondence was less than adequate. We are very interested in selling vehicle and again I apologize that you did not get the service you deserved. I would appreciate a call or an email to let me know exactly what I did wrong. You can email me at Jordan@xyzmotors.net or call 616-648-1188.
Mar 16, 2017
I was very much satisfied . Jordan helped me and my
son get the car he wanted . Truly was very patient with
us, even worked with us. The car was such a steal :) my
son loves it. Great customer service , no hassles.
Stayed true to us. I would definitely buy a car here again
Thank you Jordan.
Mar 26, 2017
Response from current dealership:
Thank you Lisa! It was a pleasure working with you and your son to get the Audi of his dreams! I really appreciate the kind words.
This was a great experience. I found this was
refreshingly simple. Jason was very understanding and
met us after hours 2 nights to make the deal. He was
attentive and took care of every concern we had. When
we arrived to pick up or Suburban he had all the
paperwork ready to go and we were gone in 15
minutes.
Mar 15, 2017
Response from current dealership:
Thank you Mike! At XYZ Motors the customer experience is our focus and I am glad it showed. Thank you for the kind words.
Mar 9, 2017
very impressed with Jordan. called a half hour
before arriving there to look at a vehicle, he was
the only one there and the vehicle was at a
different warehouse, but by the time we arrived
the vehicle was there!
Mar 14, 2017
Response from current dealership:
Thank you Tracey! I am glad you had a great experience at XYZ Motors.
Mar 3, 2017
XYZ Motors is an awesome place if you're looking to buy a vehicle! The
office is cozy and inviting. The staff was friendly, sincere and non-
threatening for a first time buyer. The vehicles are in great shape, with great
prices and full inspections and test drives are encouraged by the staff. I
would recommend anyone looking for a great deal (even as per CarGurus!)
on a vehicle to check out XYZ Motor's selection of cars!
Mar 9, 2017
Response from current dealership:
Thank you very much for the compliments Alex! It was our pleasure assisting you with your transportation needs.
Feb 28, 2017
Quick, polite, easy experience
Mar 6, 2017
Response from current dealership:
Thank you Allen. I am glad you had a great experience at our store. Easy is the way it should be. Thank you again.
Originally contacted them about a 2014 they had, and then after looking
at their inventory online, my husband and I decided we liked a 2016
better. Jordan was great! Not a pushy salesman, but also kept us
informed on the availability of both vehicles since he had interested
buyers for both. We live about 2 1/2 hours south, so once we decided we
wanted the 2016 and started heading that way, Jordan got all of our
paperwork around so all we needed to do was sign after test driving it!
Would definitely recommend them to anyone looking for a vehicle! The
prices are great, and so is the customer service!
Mar 4, 2017
Response from current dealership:
Thank you very much for the kind words. I am glad your experience was so good Mrs. Croy. I work hard to make the car buying experience EASY and FUN! Thank you again and enjoy your 2016 Explorer.
Feb 25, 2017
Best car buying experience I've ever had! Very nice, very professional, great place for women buyers who want to be treated fairly.
Mar 2, 2017
Response from current dealership:
Thank you so much Amanda! I really appreciate the compliment. We try very hard to provide a hassle free and friendly environment for all of our customers. I am glad you had a great experience.
Feb 16, 2017
We had a fine experience with XYZ. Prompt, no pushing,
transparent, friendly. Car nicely pictured on website: we came, we
saw, we bought!
Feb 21, 2017
Response from current dealership:
Thank you Morris! We try hard to provide a nice stress free zone at XYZ Motors. Thank you again for the kind words.
Feb 15, 2017
XYZ Motors are great dealership for vehicles as presented on page, are even better shape and quality as they looks on pictures.
My experience working with Jordan in day or two to finish a deal was awesome.
My Family is happy with car we purchased at XYZ Motors, Highly Recomend to work with professional as Jordan - Man of Word...
As promised on the phone and first meeting so we were closing by the end of the next day, he even waited for me to finish my part of deal...
P.S. Jordan I'm sorry again for mess I made with coffee at your desk... Good Luck in future business...
Feb 20, 2017
Response from current dealership:
Thank you Hajo! It was a pleasure working with you and your wife! Do not worry about the coffee it is all good. We strive hard to provide everyone with a great experience and I appreciate the kind words. Enjoy your BMW.
Feb 14, 2017
Prompt, accurate and responsive to my questions.
Mar 2, 2017
Response from current dealership:
Thank you Bayo.
Feb 6, 2017
Jordan at XYZ Motors was awesome to work with. His customer service was top notch. I found a 2016 Ford Flex that was priced lower than any other similar Ford Flex within 600+ miles of my home location. I called Jordan, he returned my call that afternoon, within 24 hours we had a deal done over the phone. He worked hard to help me get my financing and insurance squared away in a very short period of time. We even worked on a trade deal on my existing car. We had all but the signatures done by phone before I hopped in my car the next business day to head his direction. I was at his dealership first thing in the morning and was on the road within roughly an hour, even after he had run to the Michigan DMV to finalize temporary plates. This is the way purchasing a car should be. The previous three cars I purchased were from large dealerships and I have spent anywhere from 2-4 hours in the dealership, negotiating deals, lining up financing, finishing up paperwork, and waiting for final approval. Jordan worked hard to make the process as efficient and painless as possible. After an 18 hour round trip I can tell you I would do it again in a heartbeat. Thank you Jordan
Feb 9, 2017
Response from current dealership:
Thank you very much for the kind words! It was a pleasure working with you and your family. I know it is hard knowing who you can trust coming from so far away and I thank you for putting your trust in XYZ Motors. Thank you again.
Feb 5, 2017
Jordan was great to work with. I was originally nervous as I was buying
the vehicle sight-unseen, but it arrived exactly as he described it -
immaculate. I felt like I got a great deal and I wouldn't hesitate to
recommend XYZ Motors to anybody.
Feb 7, 2017
Response from current dealership:
Thank you for the business Chip! We strive hard to provide an accurate description of what you are buying. It is especially important when buying a vehicle unseen and shipping it to you over a thousand miles away. Thank you for putting your trust in us. Enjoy your new car!
Feb 3, 2017
Amazing to work with
Feb 6, 2017
Response from current dealership:
Thank you very much for the kind words Katrisha! We work very hard to provide every customer with a great experience. Again thank you!
Jan 28, 2017
Dealer didn't seem to want to work with me as far as making it easier for me to test drive vehicle considering the distance I would of been coming from.
Jan 31, 2017
Response from current dealership:
It was not my intention to not work with you on a particular vehicle. Just because I could not lower the already well priced vehicle does not make me NOT want to work with you. I would like to work something out so give me a call at 616-648-1188. Thanks, Jordan.
Jan 20, 2017
yes he did contact me back on the truck. because of my husband's work schedule we need a Saturday apt which the site says available by apt only.The first Saurday we tried he was sick. The following Saturday he had company from out of town and when I reached out to him again for potential Saturday 21st he said we check back later but the truck would probably be gone by then. I thanked him and told him there were other trucks on our list we were interested in looking at...BUT WE ARE STILL INTERESTED IN LOOKING AT THIS ONE??
Jan 23, 2017
Response from current dealership:
I am sorry that I have not been able to meet with you on a Saturday Diane. I would love to meet your husband and sell you a truck. I am available this Saturday at 8:30AM. Feel free to call me at 616-648-1188.
Jan 3, 2017
Sales person contacted me once and said he would call the next day but never did
Jan 5, 2017
Response from current dealership:
I apologize Janelle for not getting back to you in a timely manner. It was not my intent. I do my very best to get back to everyone I speak to. I really appreciate you bringing that to my attention so that I do not let this happen again. Thank you.
Dec 6, 2016
Jordan has been great to deal with. He isn't pushy, is a man of his word and even comes in during non-business hours to help clients find their ideal car. I have zero complaints about this company and honestly can say over the last 6 months of car shopping, this has been the best one company I've encountered.
Jan 5, 2017
Response from current dealership:
Thank you Angie! It was a pleasure working with you and your family!
Nov 27, 2016
Great prices , great service. Jordan is solid.
Jan 5, 2017
Response from current dealership:
Thank you Mark! It was great working with you and your wife.