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Winn Volkswagen
About Us
Dealership featuring a selection of new and certified pre-owned Volkswagen models, plus repair services.
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Today 9:00 AM - 7:00 PM (Closed now)
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39695 Balentine Dr
Newark, CA 94560
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Mar 10, 2025
Quick and thorough
Mar 1, 2025
The dealership called me like 7 × 2 come. Look at the car they told me. The car was ran through the shop already and was ready to go I went to the dealership and they told me the car was getting the oil changed, but when they called me last week they told me the car was already done. So they told me to sit down. Wait 2 hours while the oil is getting changed, then I thought that's kind of weird and the manager from the dealer told me that he's trying to locate the car and then came back and told me that the car was in The Body Shop because the front. Bumper had some kind of problems and the car had damage on the inside of the bumper. So I drove over there 2 hours for nothing. And they told me the car is gonna be available on Monday. They were very rude to me.
Oct 27, 2024
Easy deal they stand behind there deals
Dealership responded quickly to our inquiry.The listing of the car was accurate , clean and ready to test drive. Our sales associate Mustafa was very accommodating, taking care of our needs during the purchase of our Jetta. Sincere thank you to this team!!! Would purchase a car from this dealership again
Sincerely
Thelma
Show older dealer reviews 55
Very fast and responsive not like other dealerships who did not contact me on the weekend. Very respectful people. The application process was fast and easy. It was a smooth process. Found the right car for me!
Aug 10, 2022
Response from current dealership:
Wow thank you for the review! Pleasure to help out!
Very poor customer service. Ashley Dumanon was the dealer who contacted me. I make appointment on Saturday April 23 to forwarding the deal. When I got ther she told me the car already been sold. Didn't have the courtesy to tell me that before I drove 45minz there. Her manager told me she can get me the same car from another dealership as a dealer trade with a $3300 markups. Even I showed her the price with a photo we were talking before she stills won't honor. So I just walked out. Pretty sure bottom line is that they sold the car we were talking about for very high markups prices. I would not anyone to go there unless you wanted to pay high markups cars.
Apr 29, 2022
Response from current dealership:
I am sorry to hear that you were unhappy about the experience and we would like to see if we can be of service and make this right. Is phone or email best to connect so we can see what we can do ?
Why do so many dealerships add the hidden fee for exterior/interior sealant and vehicle location device (LoJack)? Up to $2,000 for something not only not needed, it wasn’t asked for. For this dealership, they were unwilling to remove this cost in the negotiation, so the price is automatically $1,600 more than the listed price. What a scam!!
Apr 29, 2022
Response from current dealership:
Hey Dwayne we have new management and we would like to make it right. Can we connect via email or call?
Talk about unprofessional. We get there and a couple had just stormed out of the building in total
digust. It looks like they had been mistreated by the employees there.
When we get to the test drive, the car was completely dirty. Not washed, a bunch of crap and scratches
on the inside.
During the discussions about price, the sales manager quotes a total fake KBB price. When I told her
that her offer is a non-starter, she said "well okay then", took the papers, and ripped them in half in front
of my face.
Who does that? Do they not have any empathy for their customers? Avoid at all costs.
Apr 29, 2022
Response from current dealership:
That sounds terrible, we have new management and we would love to connect to learn more about your experience and see if we can be of service. Would you like to explore that?
Jul 23, 2021
Good communication and informative dealership. Although we couldn’t agree on a price. We both agreed that the auto industry is being sacrificed, because of a computer CHIP shortage. Due to the pandemic. I really liked our exchange. Thanks
An actual person responded. I replied with 2 questions, one about the car and one about required to make appt. He told me to make appt, did not answer my car question. No point in appt if the car doesn't have features I need.
Nov 8, 2020
Response from current dealership:
Hello Guru991RV3, I am sorry we did not answer your question. I will make sure to correct this error moving forward in regards to that. We hope you will give us another chance and let us answer all the questions you may have in the near future!
Jul 1, 2020
Good
Nov 11, 2019
Great communication
Oct 30, 2019
I never made it there. The saleperson has been friendly and persistent. He even sent me a video of the car I was looking at.
Feb 15, 2019
Great group! Very open and willing to assist without the stigma associated with car buying!
Sep 26, 2018
Yes, sales persons are help full.
Jun 16, 2018
I felt the salesman was polite and friendly. He knew I had all the information gathered off the internet. My only concern was the high mileage, otherwise I would have purchased the used vehicle. He answered all my questions and followed up in a very professional manner.
The question is WINN will you sell me the car? They jerked us
around and told us the car was having repairs needed during its pre-
sale checklist and was waiting for parts. Fair enough. Then they
moved the TDI's somewhere else where they said they would be fixed
faster, and told me to come in and they would get me under contract.
We came up and they told us that they couldn't write the contract,
would you like to test drive something else? (Bait and switch?). We
left and then I noticed that they increased the price of both TDI's by
$2,000! Sounds like they just wanted to make more money on the
car. Won't go back there.
May 31, 2018
We purchased this car. The dealership was clean, the salesman nice. They
were tight on how many people they had to do the financing, so we had to
speak up to keep our place in line.
Bottom line, we would purchase from them again as they are good guys to
deal with.
Apr 26, 2018
Responded quickly and treated me fairly when I purschased the car from them.
Feb 22, 2018
Best dealership I have ever purchased a car from!
Sep 6, 2017
Winn Volkswagen was very timely in their response and very helpful and willing to do whatever needed to answer my questions
Aug 20, 2017
Good
I couldn't be happier with the way things turned out at Winn Volkswagen!
Nate, Eric, and Michael were extremeley helpful, informative, and kind
throughout my car-buying process. From the test drives to the paperwork,
everything went smoother than I could have imagined. I walked away with
my beautiful new Jetta SE 1.8T and a warm heart. Thank you Winn!
Jun 9, 2017
Quick to respond and easy to work with over phone & internet, but I haven't
been to dealership yet.
Mar 29, 2017
Very pleasant experience,helpful sales
staff and competent mechanics-I drive
300 miles for service at this dealership.
Jan 23, 2017
Ismail was very helpful and patient with me (and not pushy!) I ended up not buying the Tiguan but another Jetta. I would recommend anyone in the market to visit the vw newark location and ask for Ismail. Thanks again!
Dec 12, 2016
Josh and his manager were excellent ! We bought the car and had a great
buying experience.
Sep 26, 2016
Did not buy the car. We told them that we will come only if they can give us for this price. Called before going saying we will look at the car only if they were going to come down with the price. They said first look at the car and we can talk about it here. Wasted lot of our time by making us come to them and not changing the price.
Sep 5, 2016
Fast response from dealer on questions I had and willingness to
provide competitive financing.
Jul 20, 2016
Very courteous. Had to visit them a couple of times as both times the car
was in the workshop, were very apologetic and ever offered a better deal.
Car specs did not fit my need.
Feb 26, 2016
Customer service needs improvement
Feb 23, 2016
Good experience. Communication was consistent, and questions were answered in a timely manner.
I would return to Winn VW - overall a very good experience.
Aug 31, 2015
Experience was very good.
May 7, 2015
They contacted me by email within the day and was able to
purchase by the weekend
Oct 28, 2014
very responsive before I bought the car
not so much after the purchase.
Sep 6, 2014
Great people who work here,
recommend Mark ! Thanks
Aug 3, 2014
The representative was very responsive and answered all of my
questions in a prompt manner. The price came in higher than I
could afford.
Sep 10, 2013
Got a good deal on a 2013 Tiguan SEL. Still took standard 5 plus
hours of time but drove off happy in new car.
Mar 5, 2013
great
Mar 2, 2013
follow up email. not pushy