West Houston Infiniti

Overall, they were fast and responsive

Thank You so much for being a helpful dealership I will be calling to see if we can work on a deal

God attention and professionalism and good follow up.

Very nice , courteous

Immediate contact made. Still seeing where the deal goes.

Very helpful and never push the customer to make decision on a purchase right there and then.

Quick response

The salesman acted if he was not interested in even trying to negotiate the price, also did not invite me to come to the dealership, bad management.

Great

Great

I was a gr3at experince to make a deal , I find the bast rate and atention

We had a great experience, the staff could not have been more accommodating. We will be repeat customers!

Sal Bettini worked directly with us. I spoke with him on the phone a couple times then decided to see a couple vehicles in the showroom. They had 2 autos that I was considering. Both Infiniti Q50 Sensory models. One white exterior and one black. We were working with a different dealer but could not get together on price. Sal went back and forth with his manager a couple times and we were able to come to terms with a very fair price. The paperwork was done quickly and signing went smoothly. Car buying is normally a trying experience but it was easy at West Houston Infiniti. I highly recommend Sal Bettini and I definitely recommend this dealership.

Amazing!! I did not purchase a vehicle here but I’m leaving a review because Daniel Saucedo was great! He never pressured me to buy the cars he showed me. After taking a test drive he gave my husband and I a moment to talk about the car without being so over powering and pushy. The only reason I did not purchase the vehicle was because the interior was light and with 2 kids I needed something with dark seats. If you’re looking to purchase at West Houston Infiniti call Daniel. I promise you won’t be disappointed.

Smooth process, polite salesman and manager. They were quick to reply to my email I sent. The listing was exactly as the car looked CLEAN. I was able to test drive 2 of the suvs I was looking at. Very pleased with everyone there- would definitely recommend sending people to this dealership in the future

Very helpful, quick service no bs

Good

I had a positive experience with the dealer and hopefully purchase a vehicle soon

Very knowledgeable

Very helpful and patient with all My questions about vehicle. Good followup from salesman and dealership mgmt.

Larry Porter and the West Houston Infiniti team did an exceptional job in answering all my questions, suggesting multiple cars and options and delivering on a great overall experience. I looked at multiple dealerships. West Houston Infiniti and Larry Porter have won my business for the foreseeable future.

Made contact several times, sent information and pictures.

The response was a quick invitation to visit but the car was just received so didn’t have a price. When they called back it was for a price 20% higher than expected. The current advertised price is now back down to where it should be. I did not like the pricing game.

Great

Sales rep never follow up; not a good first impression, tried to sell me a new car instead of what I was looking for

My wife bought this car! Angelo, the Salesman was a great guy, patient and explained everything my wife need on the new car. She's been an INFINITI FX35 owner for 15 years.

I was looking for an Infiniti, was told the one I was looking for was already sold. A few days went by and i inquired if there were an others available. The dealer (Larry) didn’t think to inform me of this whe is replying to my online request to tell me the vehicl sold. They had another vehicle on premise and I was ready to purchase that day as I had my own financing. This ‘sales man’ then went on to tell me that he didn’t think they would accept my financing. Yeah, yup...He told me that. Needless to say I kept on my search and the very same day purchased the Infiniti I was looking for with another dealership without any issues regarding my financing.

I won’t do business with them, they act like there’s no room for negotiation and their price is the best and firm and a week later cut a couple of grands!

This dealership was very helpful. And they do adequate follow up

Great customer service. Glad I purchased my vehicle from here

The salesman, Jack, contacted me the next day, made the entire process quick and hassle-free.

Didn't purchase but dealer was persistent.

Very responsive

Seemed disinterested in selling a used car. Plus it had been in a major accident. My friend helped catch the error

Bought the car. Had some confusion when the sales rep sent the wrong cars information. But after that all seamless and bought it from this dealer.

Quick to reply and polite, did not purchase

Very nice.. Good service and follow up. Not pushing , very honest and willing to work with you. Thanks Russell

I was contacted by sales department. I gave them an estimate time and date to arrival since I live on the other side of the city. Upon arrival the car was was waiting for us and salesman was knowledgeable and friendly. Did not buy but I would definitely give them a chance.

Great staff, honest direct to the point.

Awesome

Eh...the buying process was painless as we did not use financing. We did have a due bill for some minor body work (few scratches and small dents). It was just completed and looks so much worse than it did when we brought it in, I am so disappointed as the sales person professed how wonderful the "body guy" is and that we would never know there was a repar. Ha! I can't wait to find out how much his body work is going to cost me out of pocket to fix. I know it all comes with the territory of purchasing a pre-owned vehicle but reputable dealerships don't have to blow smoke. There were a few other issues that were "promised" that I just don't have the time to list. I feel very generous giving 3 stars.

Couldn't be happier with this dealer or my car. They have the best prices I've seen and my car looks like a brand new vehicle. They are true to their word and very reliable. I would buy from them again!

When I first made an offer on a car that was $1998 lower than posted price. I was told something like, no we don't have any cars for $25000 that we can offer you. The very next day, the price was lowerer to $25998. I didn't think my offer was unreasonable, but he made me feel like there was no way. After that, I had several nice, professional emails from Mgr, and other contacts at that dealer, but I already felt like they didn't want my business so I was turned off.

Not very good customer service

Good

Dealer responded, but car was priced way above the market. Didn't seem interested in making a deal.

I only talked to one person and it was not the color I wanted but they did respond right away.