Wesley Chapel Nissan

Dealer couldn’t give me a quote without coming into to dealership

I contacted this dealer about a $35k advertised price Tacoma. Salesman responded that their OTD price was $42k because of dealer and DMV fees. Absolute joke, don't water your time.

One of the WORST and most frustrating car dealer experiences I’ve ever had! Dante Wilchcombe is either extremely over worked or under experienced ( or both!) because his communication in trying to buy a 2006 Dodge Ram was horrible! Messages/emails/ phone numbers to text were inaccurate, he sent irrelevant info via email, didn’t return calls when I asked questions! I tried for over a WEEK to buy this truck! Last communication I had with him was to check on the status ( after a week) and he said he’d get right back to me and that was 3 days ago! I used to own my own own small dealership in NY and would NEVER treat a potential customer like this! I will be sure to communicate with anyone considering doing business here to go elsewhere! It’s experience’s like this that give the “Big Car Dealers” a bad reputation! Such a shame!

Camille and Hector were awesome. They worked with me on everything. However, be aware of the Finance person that does not listen to your requirements. I asked to run my credit on one particular bank and he ran it three times. Then got upset because i did not buy any additional warranty.

Very persistent, but nice, just not sure this is the car for me.

We spoke left my info never called back on to the next one

I was contacted by MS Wells and met her at the dealership. She provided me excellent information on all of the cars available. Very helpful and kind. I purchased a car from her that day. Thank you CarGurus for your add’s. Doug

This dealership said "they would work with me" once I asked about the reconditioning fee and they ignored the question. When it was time to run numbers, the reconditioning fee was $2,900!!!! This dealership is definitely trying to make as much money as they can off of you. Would not recommend!

I started working with the internet sales director, and she asked me to send her information on my car in order to give me a trade in quotas, I sent her the information, and then never heard back from her. The next day I called the dealership and was told she was off the next two days. I was told that another sales person was working with her and they would have that person constantly me. That person emailed me the information on the vehicle I was interested in purchasing, which I already had, and never heard from either one of the them again. So unprofessional. Worst experience I’ve ever had with a dealership!

I was happy with everything other than all the additional fees that was added to get a final price. What you advertise should be your price plus local taxes. The additional fees included $1995.00 for a pre owned package fee. This was not optional told ever used vehicle gets this. If that is the case it should be built in to the asking price. Other fees $184 taxable fees(estimated), $999 dealer/doc fee, $199.00 filing fee and $579.85 non tax fee.

Dealer responded back promptly in a very professional manner. He also displays true customer satisficaton focus . Thanks

They gave me What I asked For without sending other cars I didn't ask For

Dealership was nice during initial contact. Began communicating with texts. Dealership agreed to provide me with all fees associated with purchase. This was necessary, as I would be traveling over 2 hours to pick up the vehicle. After relaying the price listed on car gurus and requesting payment info which included an $11000 down payment, They completely stopped communicating. I received no further response, even to follow up messages. They didn’t even provide a message to say they could not complete the transaction or they had different information. Completely unprofessional.

Internet Sales Manager, Dante... was Awesome! Great personality! Not phony! Very helpful in every way! He listened to my concerns and accommodated my demands within his power. Overall, it was a positive purchase experience. I'm enjoying my new Titan immensely!

Very helpful

Test drove a vehicle. When getting a quote. They tacked on an extra 4k in fees that was non negotiable. 2k to get the vehicle certified. 2k for paint chip repair over the next 2 years. If you are ok with them slapping that in your face, go for it.

Contacted dealer, they quoted me a price with rebates and discounts added that was more than $1500 over what was listed on cargurus. Apparently rebates and discounts increase the price at this dealership. Shop eleswhere.

First off this car was listed at 39995 .By the time I was ready to buy and saw the bottom line purchase order explained ..dealer fees..Certified Pre-own Certification fee . 1997.00 ..Paint protection fee ,1995.00 Nitrogen fill fee for 4 tires 300.00 . Doc fee 999.00 .. Non Tax fee . Not sure what that means ??i 822.00 . …Somewhere in there was a fee for a subway footling ..Needless to say I told them to pound sand

Rapid response. Bought somewhere else because price was better for what I needed.

Excellent response

Great follow up

I am from Canada, I could not secure the car at that time, Very Professional otherwise.

Very Good

Good experience. Will do it again

After having 3 other dealers sell cars out from under me while I was filling out paperwork for them, Dante offered me the ability to put a deposit down to hold the car. Once I got on site everyone was friendly and even got me an umbrella when it started raining while trying to get setup in the Leaf. Great guys and fantastic price on a beautiful car.

Salespeople were nice to respond to my inquiry, price listed online was very low for 2021 Nissan PRO-4X @ $33,159 yet when talked to salesperson price raised to over $40,000 with fees & packages that customer HAD to purchase to buy vehicle so I told them they needed to clarify their ad better and I was told that is how they get all their business....with advertised best price. I felt like I couldn't trust them then so didn't want to make a deal with them so far out of state so purchased a vehicle close to home instead and love it.

Worst experience ever! Had an appointment and the guy was busy after waiting for more than 30 minutes finally they told me the car is not in the lot!

Very attentive and very responsive . Professional

Much like the other customers I also went to the dealer about a vehicle that was at a decent price listing. After deciding to move forward with the purchase the dealer decided to tack on an additional $1000 in "miscellaneous fees" in addition to another $2500 for a non-optional protection plan. The protection plan covers paint, tires, and key fobs...all of which I could care less about considering I am purchasing a used car. I asked to remove these fees and would have been more than happy to purchase the car and they refused. The day after I was at the dealership they then increased the listing price of the car.

Very pleasant environment

They add so many extra fees, not the normal ones, that it makes the advertised price much lower. So, that $14000 car ends up being over $20,000.... normal taxes and fees are around 2000.... not 6000

They were fine.

Dealer took forever to respond and when they did after 3 attempts they said vehicle was sold. Poor service and lack of communication. Have purchased a vehicle elsewhere

They offered a fair price for the used 2018 model I was looking at as well as for the trade in I was looking to sell but be warned there is a $999 dealer fee and a $1,499 reconditioning fee. Just know going in you will be paying $2,500 for the pleasure to buy a used car from this dealership. I gave the dealer two stars instead of one because my contact at the dealer, Jeny, was responsive, helpful, and polite. But I was hoping to buy a car at a fair price, not pay a 10% markup on the car to run it through the car wash and change the oil when it was traded in.

Not going when I tried to put together a deal on the truck they added a $2500.00 mandatory paint protection plan to the final cost of the vehicle. All through the process it was difficult to get in touch with any salesman not the way I like to do business they lost mine.

Quick Response....

They have great deals and also good staff, friendly people I love my car nice and clean

decided to purchase an SUV instead. But did purchase from this dealership and the experience was great..

So... used car dealers generally get a bad rap. It is not always fair, but in this case, Wesley Chapel Nissan acted so unprofessionally, that I felt compelled to provide a review that shows how sad the industry is. I visited and test drove a 2015 Infiniti Q70S. Nice car, but not ready for sale as it had parking sensors missing from the bumper. I offered to take the car to an Infiniti dealer to have the repair priced out and get a pre-sale inspection. They agreed. When I arrived (from over an hour away) to pick-up the car, they decided that they wanted to “talk price”, before I could take the car. That is not what we agreed to. Then they showed me the “real” price, which was considerably higher than the listing on CarGurus. I believe this is a tactic to show the car as a “great deal” and have it rise to the top of any search on CarGurus. I walked out disgusted and reminded myself that many of these dealerships don’t work fairly. I would avoid this dealership and don’t trust the ads

1st sales representative lied and stated the company doesn't Honor CarGurus prices, they always turn customers away who bring those quotes. Called the company directly they said they honor it, but there is an extra $3000 worth of dealership fees not including registration and plate fees. The price is a scam just to get you in the door.

Truly phenomenal service!! If you go you must see Luis Lopez. He’s a life saver and he’s gonna fight for the best deal for you. Walked into the place without a car after my accident that occurred a couple of moths ago and I walked out with a car all thanks to Luis. Anakin Skywalker (yes I named my car) and I thank you Luis. Best Customer service I’ve seen to date.

E-Mail only, very nice

Stay away from this dealership. Terrible people to deal with. They add a limited lifetime warranty on the cost of a new car. The warranty costs $1,999.00. You have no choice but to take the warranty. Of course, my choice was to walk out and never go back.

I'm very particular about where I buy my cars from and at 1st I was feeling the same about Wesley Chapel Nissan and all the reviews I've read , I prayed before going there! I had requested information on my 370z and got in contact with Luis Lopez , and man let me tell you this guy made it very smooth and easy. He picked me up from the airport and had my car detailed and delivery ready before my plane landed. I may have spent another 30 minutes finalizing some pre paperwork and went to the finance office to take ownership of my 370Z. Within the first week my car has traveled through a total of 4 different states. I just got the oil changed along with a full check up at another dealer just find out that this car is flawless from top to bottom and inside out. I currently own 3 Nissan cars and I will be returning to upgrade and purchase more cars from Luis Lopez ! Go see him! This guy is AWESOME!!!!!!

After a week of texting and calls, and after hitting my credit, I could not get a straight answer. They kept encouraging me to come in and see the F250. So I did. What a hot mess this place is. To start out, the truck was advertised 1000 less than what I was told the price was. Second of all, they were going to charge me over a grand in Recon fees. Recon I suppose was reconditiong?? Right, the truck hadn't even been touched as far as cleaning. Inside and under the hood. Inside the cab was dirty. Vents broken.... Under the hood, the battery post was corroded. Engine dirty and sensor on the dash indicated water In the fuel. I won't be back. They wasted an afternoon of my valuable time. Beware

Wassim El Refai sold me a beautiful 2018 Nissan Titan yesterday. He, his sales manager, and the Finance Manager Waeil Kattaria stayed until long after closing time to finish the deal and get my truck ready so I could take it home. Wassim is a true professional and a nice guy. I never felt pressured by him or anyone. I believe they got me the best possible deal on this truck. It was about as painless as car-buying can get. My new Titan looks better than any truck out there. Sales Manager said they have 14 more trucks on the lot they need to sell this month so go there and make sure you ask for Wassim El Refai.

Terrible experance! Drove 3 and a half hours to look at this car. And when I got there they told me it was sold. That same day I received a text from Toya at 1:37 wanting to know what time I would be arriving to look at the car and test drive I said around 3. Found out later that they posted the car was sold at 12:30 that day. Then they tried to sell me on a new car. Worst ever dealer. Stay away!! Bait and switch!! I would give them a big fat 0

Not a good experience. The sales manager tried to add an additional $2000 to the internet price after I told him that I had a vehicle to trade. This was all after the salesman told me that the car was a CPO vehicle. I can't deal with unhonest dealers. I probably would have bought from them if they hadn't tried to be dishonest. So instead I just bought my fiance a Maxima from another dealer...

DON'T WASTE YOUR TIME! If I could leave a zero...I would. The company original posted the price as 18,500. Car gurus commented that the price didn't look right so when I called I asked the employee, Toya, if this price was correct. She told me it was. I also asked about some of the added fees. I specifically asked about a reconditioning fee and she told me the car was very new and that the fee would have already been added into the price. When I got to Weskey Chapel Nissan the games began. I was told that their actually would be a reconditioning fee along with a mandatory 2,000.00 dollar warranty and other added fees. The price of the vehicle ended up being 26,000. What a joke. Then the manager lowered the price but then came back and told me his boss said he couldn't sell it for that. Do yourself a favor...STAY AWAY!

Professional

Very responsive group of folks. They wasted no time in contacting me. They had sold the vehicle which had my interest, but went right about searching for another.

Process was longer than I've ever experienced. Spent over 7 hrs. Deal got done but it took the day. Other than losing a Saturday everything was great. Financing and salespeople was great.

Spoke with salespeople about price and after agreeing on an out the door price I went down to test drive the vehicle. Everything was going well until I attempted to buy the vehicle. They raised the original quoted price by another $7,000 and even after I raised my price they refused to lower theirs at all. They continued to tell me someone else would come talk to me and they would see what they could do. Each new person said the exact same thing though so not only did they hoodwink me, they also decided to waste lots of time trying to convince me to pay way more than the car is worth. Horrible experience, would highly recommend you do not go to this dealership.

Awesome

Bad, experience, they tried to ge almostt $3,000 more than the CarGurus price. $2,000 on a warranty + $899 Deler fee. Those fee never mentioned in CarGurus. They don't want to negotiate those hiding fee. So I glad we run away from this dealer. Is other delers more honest out there, You can do business with it.

Advertises one price but vehicle is sold and continues to post. The old bait & switch game. Sent same car with same vin #and stock# but instead of $17,710, with a price of $27900, when asked why? Was told no longer available. After 3 weeks, still is on Car Gurus with a price of $18210 now. Can’t sew why a mention could be made because they were obviously able to change the price.

Good

Our salesman Chris Chris was great did everything that he could for us however. . We went to look at a 2016 pathfinder the manager called and advised me the vehicle was still there we drove 45 minutes out there and the vehicle was gone. Then Nissan tried to sell us a car that was $10,000 over our budget. An no one there had knowledge of the vehicle every being there. I think that is very poor service especially from management very upset with my wasted time and gas!

The Nissan dealership staff was nice. They worked with us but were unable to make us a deal that worked. We ended up purchasing a CPO Mecedes Benz GCL300 (same year and similar miles) for less than a CPO Murano we were considering. The said they tried to meet our offer but we have doubts about that.

They did not want to negotiate over email, they kept telling me to come in.

The dealer responded timely but they didn't have what I was looking for.

I had an appointment for a vehicle and when I be there they sold it and don't told me anything until I arrived

At first wasn't bad then they said i was approved then later on said i need 10,000 down payment i had the money then said i need a co signer then the price jumped up 6,000 more on top of the asking price everything they asked for i gave them but it seemed like the didnt whant to sell me the car excuses after excuses really didnt Bush on price good thing i just gave up and bought the same truck somewere elce with fewer miles and cheaper price

Wesley Chapel Nissan was very disappointing and didn’t honor the deal they had shared verbally to get me to drive there.

They lied about being able to finance a vehicle. They just wanted to run my credit and left me hanging.

Contacted dealer dealer responded was no follow up after my emails and 2 calls, to ask a few preliminary questions before making the trip to purchase vehicle. A week later dealership finally responded and vehicle had already been sold. Was not a very good experience from a buyers standpoint.

Very poor experience - took forever, everyone acted like I was a hassle instead of a customer, and they tried to tack on a ton of hidden fees. Would not go back.

Nice people

Demontric "Dee" Doddles and Daniel Daher (finance) made quite possibly the most anxiety inducing experience of my life, the most enjoyable. Buying cars is always hard. When you have poor credit, it makes it so much more difficult. Daniel went to extraordinary lengths in getting the financing I needed, and the car I wanted. In the middle of the process I had a bit of a break down. Danny and Dee sat down and answered my questions, addressed my concerns, and made sure I was comfortable with my decision. They made the process so much easier than I had anticipated! And I LOVE my 2017 Kia Soul!

A. Jordan and the rest of the staff were awesome!!! He is thorough and patient. We went to test drive the pathfinder and left owning TWO cars!!

I could not agree more with most of the reviews on here. I like to try to give people and places benefit of the doubt. I called the dealership in reference to a vehicle that they had listed a new 2017 Armada. I wanted to verify that the price that they had listed online was the actual price and not some kind of mistake. Because it was a good deal. I also specifically asked if we did not qualify for every rebate as well as incentive, would that affect us. The reply was whatever we did not qualify for would be given at a dealership level. Long story short, my husband and I drove two and a half hours to this dealership to only be told that they could not get the price down to the advertised price. Which ended up being $9,000 more than what they had listed. Also, I found out through another Nissan dealership that the price said they had advertised was in no way shape or form correct. You cannot combine and stack incentives as well as rebates. I would not in any way shape or form recommend this dealership.

Awesome

They tried to confuse me with an extended warranty and after 2 hours negotiating the price and we agreed with the sales person the manager came in and told me the price was not negotiable. Then they called me one week after to tell me that my price was accepted. I don't recomend this dealer

Super aggravated. Had them tell me for sure the vehicle was there before I drove out there then when I got there they said it had been sold. Then trying to talk me into different vehicles. Waste of my time.

The prices are just to fool u, 16,994 ...they added up all those extra fee's and the car wound up like 20600 with out tag or taxes...they could have directly put the price as 20000,rather than adding all those deal fee worth 4000$ at the end.And for a 2013 Merc with no backupcamera or navigation and worn out tires...23000$ is pretty expensive.

Very bad. I was mislead from the start. The posted price here is WAY off from what they are actually selling the car for. They tacked on a few THOUSAND dollars to this price. I was told information at the start from my sales person and a MANAGER then they changed their story and added $5000 to the overall price. They had me excited at first, then a huge letdown.

The best

Great sales staff but prices are written in stone no wiggle room at all to bargain

Great experience, great dealership!!

They have contacted me and I'm going to take a look at it this weekend. More to report later on about my overall experience.

Worst I have ever had in 40 years of buying cars. Took me 3 days to get a firm price from them then the price was $7500 more than their internet price This dealer's internet prices are after ALL of the company's REBATES are deducted from the sticker price.Nobody can get ALL of the rebates. This is a bait and switch thing. They wanted me to drive 6 hours ( one way ) to the dealership to work out a deal without getting a firm price on the car I wanted. This dealership will lie to you and steal your money. DO NOT BUY ANYTHING FROM THIS DEALERSHIP

They started texting me at 9:00 am to see if it was ok they communicated this way. I said ok no problem. They asked if I had any questions about the pathfinder I was looking at I told them not at this time. They asked if I had a trade in and what time could I come by to see the vehicle and appraise my trade in. I told them I didn't know a time for sure. I showed up 1 1/2 hours later and a different salesman told me they didn't have any vehicles matching my description that they had 2 but was sold previously. Mind you he wasn't talking about the 1 1/2 before I got there he was talking days before. I responded to the salesman that was texting me to let him know I had been there and discovered that they didn't have the car I had inquired about and that he was trying so hard to help me with and I thanked him for wasting my time. This is the second time they did this as 10 months ago I was looking for a new Frontier that they said they had and didn't. Buyer beware.

They tried to sell me the car above cost so much so the bank was willing to give me 15k but not 14 for that car. They also were penalizing me 1,000 for not financing through them and another 1,000 for not trading in. I even looked into financing through them and still they would not take the 1,000 off for not financing. Shady business I'd say. Hate leaving a bad review but its just how it all unfolded.

Good

Very attentent

Crystal in internet sales is amaziiiiiiing. Answered my inquiry at 1am. Made sure everything I need was handled in a timely manner.

They were prompt to respond to my email and very helpful in setting up an appointment.

Dealer did respond. I did not find their responses to be very timely and the salesperson never sent me the pictures he promised. I bought another car from someone more responsive while waiting around for the info on this car.

The first time we spoke to them about a car we really liked they told us to come in and look at it so we tapirs price and then we waited half an hour and they couldn't even find the car. So then a couple days later they said they had found it and to come in and look at it so we drove all the way there to wait an hour an a half for them still not being able to find the car. The final time we went was when James called us saying we will do the price you offered when can you come in. We went in within that hour to not only being told James was not present but to also being told they still hadn't found that car and could not do that price either. Needless to say DO NOT waste your time at this dealership!

I don't know if I am being fair, but the car that was posted for a little less than $5,500 on CarGurus site, turned out to be over $9,000. Because three do that price they said you have to finance the car with them and bringing a trade in car. But shortly they agreed to sell it to me for $5,000 if I just Finance the car with them. They didn't tell me how many hidden fees and regulations they had to do so. Taking a car for $5,000 Plus tax, title and (tag) which I had. End up costing me, very Close To $ 8,000. So, do the math and correct me If I'm wrong.

Dealer uses very deceptive advertising. Their "price" is well below what you will actually pay. They list the price after so many rebates (that most people will never qualify for). When contacted, the price increased about $5,000. Very disappointing and misleading experience.

Car listed at 10,500. When the paperwork was written they changed it to 12,999. I walked out.

Good

They were very quick in responding to my emails and very polite and friendly.

Price was too high for what I could afford.

Horrible. The car they posted online didn't had half of the extras they said it had. For example, the car was supposed to have leather seats and navigation but it didn't. Still they try to sell it for $6,000 more than the online price. The manager kept trying to get me sign a lease and treat us like we were totally uneducated for not sign it. We lost 2 hours of our day and left convinced that they were trying to take our money

not the same price as shown ,no help at all on your side,,and the want to sell u the car the want,,no the one u want

Speedy attention to my questions! Very professional.

slow to responded then the truck was gone to auction

Great experience

Responded the following day :)

Got back to me right away and cleard the inquiry. Car I was interested in was sold. Did not bug me after with junk emails.

Great

Dwayne called and was very pleasent over the phone. I went to test drive the car and asked several questions. Dwayne lied, didn't know or was not honest with his answers regarding how many owners or any damages/accidents. He stated there was only one customer and the car did not had any damages. Car faxed showed 3 owners and the car had damage in the front side because the paint was different. The tires were in poor condition. I tried to negotiate the price and Dwayne was extremely rude and stated: you can not afford this car". I went to the dealership with an approval letter from my bank. I received several phone calls from the manager apologizing. I would never buy from them. They lost a sale. I went to infinity of tampa and purchased a vehicle.

Great

Jesse has been very helpful and has kept in contact with me without being over bearing. He shared any information with me that I requested.

A positive experience and a very fair offer made on both my trade in and a used Audi they were looking to move.

Great sales experience.

late responding....never provided a price