Wellesley Mazda

quick reply and they answered a few questions that I had about the vehicle

Yes, we set-up a time to come and see the car. On our way out, they called and said it went into service and could not be test driven yet. I responded to please let us know when it was out of service, that we were interested in the car. They in turn, sold it with no response back. Not very good customer service.

Great overall experience. Andrew and Crystal were both great and extremely helpful in my first time car buying experience. Floor staff are not paid on commission and seem genuinely interested in optimizing your experience. Would recommend to anybody looking for a mazda

Nicholas was great. Definitely worth a look.

It was great, but the car was sold before I could see it.

I had been searching for a great condition car like this for a while, and Wellesley Mazda delivered. Great customer service, professional service. Our salesman Chase did a great job and made the buying process very easy. Thanks!

Best dealership! Knowledgeable staff. No pressure. Professional and great follow up.

Wellesley Mazda made my car buying experience stress free. Patience was amazing and Crystal made sure I was comfortable at all times. Highly recommend this dealer! Bought a new 2022 CX-5 Carbon edition and couldn’t be happier.

I have purchased two cars here and I love how easy the process has been. Will most likely purchase my third car here as well.

Great

Contacted me promptly

Incredibly rude dealership. Were not willing to negotiate on the price of a vehicle that was outrageously overpriced. Were not properly prepared. After making an appointment, I showed up to test drive the dirtiest vehicle ever. Also, will fight over every piece of the deal. Refuses to let you seek outside financing unless and until you first go through their lenders. Very rude both on the phone and in person. Would strongly recommend you look elsewhere.

A fine and professional young man . Very helpful and attentive. Would do business with anytime.

Amazing all around experience with this dilership! Customer service was great, quick to answer email and help with all the questions! Patience was great sales person, very professional! Car had small issues when I originally test drove it, which have been quickly fixed! I have a car for few weeks now and I am loving it!

Bait and Switch! Dealer made a deal and had it approved by manager for 47500 WITH the snow plow shown in the pictures and listed as an accessory, then changed the deal and removed the $7000 snow plow. This is a stereotypical "used car dealer" bait and switch!!

I have a preapproval and was still made to apply for their financing that I knew I wouldn’t get approved for.

Wasted a Saturday going to look at a mustang convertible. LCD dash did not work, abs brake light on, traction light on, passenger side door would not unlock. I was told the cause was a weak battery. If the car is not ready to be sold, then don't waste the customer's time. Drove 45 mins one way with the intent on purchasing.

Excellent service thanks

They emailed me quickly and sent me a personalized video. Unfortunately, the car sold that day.

Very nice place to buy a car. Well run . Busy but will organized. Great experience

The dealership responded within 12 hours. However, the care we were interested in was sold.

Not a stressful experience at all. I enjoyed working with Sam. This car led me to the car that I purchased from Sam.

They called me, I told them I wanted the car, they checked my credit and showed me what my payments would be. I asked to come see the car. She said she'd get back to me on a time and that was two weeks ago. Never heard from again and obviously not purchasing from them.

It was a great experience. They responded very quickly, provided personalized videos of the vehicle to me. The car was clean and ready to test drive when I arrived. Everyone was very friendly , great service and I would recommend this dealership!

I inquired about Mazda and they called me back , very nice and courteous gentleman offered me to come over and all the help he can be . Very nice response

They were great not pushy, they ended up selling the car from the lot before I could get there.

Reached out to find out about getting a. virtual walk-around of a vehicle during the Covid-19 pandemic. I spoke directly with the GM (Darren) who spent time answering all of my questions and walking me through the purchasing process. The customer service was the primary reason I felt comfortable buying a car I'd never actually seen or driven, as Darren, members of his team, and Krystal with the Finance Team spent considerable time making sure I was taken care of. I spoke with Darren on Monday morning and the car was delivered two days later! I've since been in contact about minor issues, both of which are being resolved in a timely manner.

Good dealership to visit

Henry Diep was wonderful. He answered all my questions very well. Alex was excellent as well. Would buy from them again in a heartbeat.

They contacted me fast.

Made appointment drove over an hour no one even acknowledged me at all. Car was scratched and very bad condition.

They were nice and very respectful but the car was sold before I could do anything

Waste of time. The sales person was double booked. She gave me the keys, drew the route I should take for a test drive on a post it note and sent me on my way. She seemed to think that I was only interested in the car because of its price and informed me that I would have trouble getting financing. Needless to say I took my business elsewhere.

Good People

Quickly responded to my request. Price was a little on the higher side but willing to negotiate pricing of add-ons to meet our needs.

Was great!

Nice welcome, helpful people. Good experience. Wish to come back in the future.

They were so amazing honest and informative, very easy and straight foward myckayla was so amazing can't say enough about how good and smooth everything went ,very satisfied!

I was glad to meet with them and I was happy about the outcome!

Very attentive staff. Contacted me everyday via email to follow up on questions.

Dealer was quick to respond, had the car available for test drive later that same day. Listing was accurate, car was in great shape. The staff was very accommodating, and they let me check out the vehicle for as long as I wanted. Excellent, friendly service from the sales team

It was good experience

Great experience, Alex was friendly and super knowledgeable.

Did not respond to my second email.

The only one, sending video about the car i interesting. Good, this is respect to the costumer.

Very Helpful!

They emailed me right away..and I called to get more information about the car. My daughter gave her information and they ran her information through 3 people..which I thought would only be one..then I had bizarre conversation about financing when I started that my daughter was approved through 3 other companies. I was told that I should be careful that I must not know what I was doing and I didn't want my daughter getting in to some..I felt insulted..the issue was he had no clue what I was talking about..I thanked him and hung up.. They have nice cars but unless you have a credit if 700 or a cosigner this please will not work for you.. My daughter has fair credit..they wanted her to come out. Of pocket 5000$ for. 9995$ car WOW she was willing to give 3500. 3000 cash 500 for her car..its ok she found her car same year better miles for less..

Very pleased with the overall professionalism, promptness and courtesy.

The best

I bought the car and the experience was great. The salesperson, Krystal, had the car ready for me to test drive upon my arrival and answered all of my questions. There was no pressure to purchase the car, and she even told me about a $200 internet coupon I could use toward the car! When I met with the manager to sign all the paperwork, everything was in order and it didn't take too long. When it came time to pick up the car, Krystal had expedited the paperwork (insurance, registration, and putting the plates on the car), so when I arrived to pick up the car, I had a short meeting with her and drove away with the car in less than 15 minutes. It was a good experience and I high recommend Krystal and the dealership!

The dealer is amazing! This is my second experience with the dealer, as my first time I was buying a car with a friend. Today, I bought a car from myself and the experience was nothing short of amazing. Friendly staff, great inventory, clean facilities, and people who walk you through every step of the way and truly do things transparently was an amazing experience. I highly recommend them to anyone looking to purchase a new vehicle.

Great experience overall. Low pressure, courteous sales people. Good stock of quality used cars including the one I was interested in. Made the deal quickly and quick delivery.

It was a quick and efficient process. The people who work there are great and I ended up sealing the deal 5/30 a few days after I was contacted. They tried to up-sell a bit with warrantees but I feel like they gave me a great deal for my trade-in and tried to find the best interest rate for my loan.

Nice staff but disorganized. Called in advance but still had to wait once we arrived. Car was also pretty beat up and looked worse in person than it did in their website.

I would give this ZERO stars if I could. The dealer contacted me immediately via email to set up an appointment to see a pre-owned Mazda Grand Touring. They are located 1 1/2 hours away, so I called two days before going down in order to make sure that car was still available. I had advice to look into it, because the deal seemed too good to be true. I spoke with a nice woman over the phone who assured me someone would call back that evening with the information. I did not hear back from them until an email late the next day, stating the vehicle had been sold. I immediately got back on CarGurus.com and found the exact vehicle, still listed for sale, only now they had jacked the price up by $1,000. This was last week and it had been listed for over 100 days. It is still listed as of this morning "2016 Mazda CX-5 Grand Touring; 5,311 miles; $25,994. THIS IS A BAIT CAR. I have and will spread the word to avoid this dealership to everyone I know. Horrible business practices. Just what makes people hate car salespeople.

Excellent

very helpful and friendly. Jamielee sent great video on car. salesman Henry very helpful and sale manager Jeff was great!!!! No pressue great dealership Great Car

Would not take $10 off the vehicle and outrageous documentation fees

I had an appointment with Jamie to see the car.the car was not there Jamie didn't call or text to let me know not to come. I made a second appointment with Jamie, this time the was sold. Still no call from Jamie. This is an unprofessional dealership and should be avoided

Overall not bad. However they waited until I was signing the papers to lay on a really expensive documentation fee.

When we went (without an appointment) there a gentleman told us the car was not on the lot, but we saw the car on the lot while driving out.

Very welcoming salesperson, made great connections. Ultimately a little too aggressive for the sale but otherwise a very positive experience.

The salesman was very nice . He asked us questions that seemed to show he wanted us to get the right car. He was informative but not high pressure.

good job nice experience

When I showed up to see the car I made the appointment for, they told me they had sold it. I wouldn't have made the trip if I knew the car had already been sold!

Priced too high

Friendly, helpful staff. Car delivery took longer than promised.

They don't care about selling you cars....they hardly communicate with their customers and their doc fees are outrageous ($630!)!

pleasan car was sold

dealer contacted me a couple times

The car had so many dents dings scratches and gouges I could not believe it was on a dealers lot. Was described in ad as "taken care of with kid gloves".

I am very satisfied with the response iI got when I went out looking for a 2001 Honda Accord LX. If it wasn't for the color of the car, I would have done all I could to purchase it. Keep up the good work!