Webb Ford Inc

Prompt response - easy to work with

They was really helpful and responding quickly

Horrible sales team. I made two appointments to test drive via email. The first time I wasn’t even made aware that the vehicle was not on the lot until I showed up and everyone looked clueless. The second time I got a confirmation and was even told the vehicle would be warmed up upon arrival, then I received an email stating the vehicle wouldn’t be on the lot until the following day.

Responded very quickly.

Friendly and Helpful

I got automatic emails back after telling them I was States away, didn’t answer my question about the car or information I was asking for transportation. Sorry you guys suck.

They reached out to me right away. We drove there to look and test drive and ended up driving home in a new car on the same day!

They were prompt courteous and helpful.

They were helpful, but I was kind of disappointed. I went to look at this truck that they had just gotten and it was sold within minutes of being traded! I guess this is good news for the dealership!

Webb was awaiting my arrival with the truck ready ready at the front door. We didn’t choose the truck we made the appointment for and the sales representative kindly introduced us to the “new car” showroom where we ended up buying a new 2020 F150 Sport.

The dealer was very helpful! I actually bought the vehicle and they were great

Totally dirty from inside & outside full salted. Very very disappointed. Very dirty people's

Did not contact dealer before we came in for a test drive. Dawson was ambitious to help us but when we inspected the car we found it was not worth the money they were asking. We asked if they were negotiable and they flat out told us no

Great and efficient

Sales reps were very helpful and made my car buying experience a pleasant one. The sale only took about an hour and 1/2 to complete. I would recommend Webb Ford to anyone Looking to buy a vehicle.

I was contacted my this dealer. Nice and friendly.

Although a deposit had already been placed on the vehicle by another customer, the dealership kept me informed all the way to the point where the customer picked the car up.

Everyone at Webb ford was amazing. They made the whole experience fast and comfortable. I highly recommend going to see Doug Webb at Webb ford if you are looking for a new vehicle.

Very helpful and responsiveness

Did not test drive the vehicle because it had accident history, but the internet sales team was polite and responsive.

The sales people were very nice but unfortunately when I arrived they couldn’t get the vehicle to start. After giving the van a jump the power in the vehicle still was not working properly because the sliding doors would not open unless manually opened. Just a bad first impression

Overall experience was great. Chris my salesperson was awesome.

They answered the questions i had and more

Contacted this dealership about a 2007 Ford F 150 supercab with (supposedly) 39,790 miles. Spoke with one lady about traveling to see this vehicle on Friday, Next morning< I was texted by a different sales lady saying the mileage on said vehicle was actually 104,245 miles! Really?? She called it a "glitch" on their part! I call it a Poor and Questionable business practice! Needless to say, I will not be going to this dealership!

Very courteous and polite and friendly, haven’t been to dealership yet but sure they will give a good deal!

Great response back

My wife and I are looking for a mid-size crossover and couldn't have been happier stopping at Webb Ford in Highland to look at a vehicle. We spoke to a younger salesman Rich who was friendly, helpful, and best-of-all not pushy. I really dislike the car buying experience due to the high pressure sales pitches most places deploy and was really impressed with the experience from Rich and Webb Ford. While we didn't buy the car we were looking at, I would have no reservations going back in the future to purchase a car from them. Thanks.

People salesmanship and helpful to assist i buying

They suck! They raised the price $5000! I went there and made a deal all the way down to what my payments would be with a trade in and then they raised the selling price by $5000! I know you won't put this in your reviews but you should know that they did a "bait and switch" on me!!!

Everyone that I talked to was great.

Made prior arrangements to drive all the way up there and fight road construction got up there one of the office girls had been driving the vehicle it was dirty and it had over 4000 miles on it than they said it had. Thinking of spending 34000 dollars and you can't even wash it. No thanks.

Good

Great sales men, easy to talk to

I dealt with the online representative, Ashley, and she was always professional and never pushy. They seemed eager to deal. Car specs were just not right for me, otherwise I would have driven to Indiana, from a western suburb of Chicago, to pursue further.

Real Nice people, I was not given much information about car features, ( I didn’t ask either, I was already informed, but they didn’t offer either) fair price on car, their offer for my trade was real low.

Quick response nice service when I went to view the car, unfortunately it had been smoked in so not for me.

Very nice people. Very nice experience.

Angela was wonderful to work with. She was very patient and knowledgeable. It’s a shame she is only working with internet sales, but if you want to work with anyone, I would highly recommend trying to work with her. She was able to answer all of my questions and was actually willing to work with me. Definitely made this process much easier and less stressful overall. Very pleased with the customer service I received.

Honest and straightforward. No middle man.

Dealer responded quickly.

Car was reasonably well prepped. Asked to speak with the lady I'd had online contact with, but another salesman "jumped her claim". Didn't really know the vehicle. Worked to answer a couple questions. Wasn't pushy. The dealership gave off a strange vibe--a fair number of people around, but it almost felt like it wasn't entirely "open"--showroom floor was dark, seemed half empty.

Doug Webb took very good care of us. I would highly recommend the Webb dealership.

Contacted dealer about a truck and wanted to go view it the next morning. The next morning I got an email that it had just sold. I gave pertinent info on what I was looking for and got the response that they don't have any vehicles in stock to my liking but will keep an eye out

Dealer was very unprofessional. While I was looking and test driving a car and gathering money, they decided to just sell it after telling me that I had first option on the car. I can’t recommend this dealer to anyone.

my time at Webb Ford was great. Everyone there was very helpful, especially Doug Webb and Dennis Webb! They were both informative, helpful and very pleasant to work with. I would recommend them to anyone I know looking for a vehicle

good

always reply and follow up on results

They didn't offer enough for my trade in ..very nice salesmen . just didn't really care for the offer for my trade

Very informative. Quick transaction. I test drove and purchased the vehicle within two days.

Spoke on the phone with Makayla, made arrangements with her to go see the car. Very pleasant young lady. At the dealership I spoke with a young man named Kenny, also very pleasant and helpful. There wasn't any pressure at all. Unfortunately the car wasn't exactly what we were looking for. We would definitely consider Webb next time we need a vehicle.

The salesperson was very helpful but the vehicle was far from what was described. I drove 3 hours to look at it and the driver door wouldn’t even open. I wish the vehicle was as good as the salesperson. 5 star salesperson. 1/2 star overall.

Nice and courteous but didn’t answer question that I asked.

Awesome

They did respond quickly. Unfortunately the car was just a bit too far for my location.

Angela’s been great with communication; especially I’m 65 miles away.

Very good follow up.

Awesome work

Great !

smooth transaction i purchased the car the dealer was professional and cordial Webb is on the Ball

They contacted me, but I had already made my purchase elsewhere.

The first truck they had sitting out for me was not the truck I had asked about. When they brought out the correct truck it had damage on the front and rear bumper that was not mentioned and not shown in any pictures. The interior was not very clean and when we went for a test drive the guy with me was not at all knowledgeable about the truck. I'm sure they have better salesman than this guy, but he sure was not helpful.

They responded quickly by email, but the car we selected was unavailable to see despite two confirmation phone calls and a scheduled appointment to test drive it. We felt they pulled a ‘bait & switch.’

Responded quickly, answer question quickly as well. Also following up nicely on my requests.

Prompt reply although vehicle was already being so old

Very positive.

Nice people tried there best to get me in the car i wanted but unfortunately didn't work out for me will recommend to friends and family

Responded quickly and very helpful

I was very happy with there quick response.I lost out on the deal thru my own fault.I took to long in making up my mind and the Car being as nice as it was went rig.ht away. ( If you snooze you loose. )......Jim

Very good with follow up

I went for a SCHEDULED apartment and the jeep had not been cleaned. It smelled like wet dog and cigarettes and when I asked about the previous owner I was told "I don't know, I wasn't here for the trade." I also asked if it had been in an accident because it had paint on the front bumper and I was also told "I don't know." Not very informative. Bad condition vehicle.

Very Good

Very helpful, have limited financing options.

Supeer great sales person. My sales person was John Campbell even though I didn't purchase John was patient,understanding and very helpful. I didn't purchase because I had to go out of town.

Five different salespeople called within minutes...not very negotiable...did not buy.

I had a great experience buying my pick up truck on webb ford the sales personal are real friendly i recommend this dealer.

Contacted me right away and was very helpful, but didn't have exactly what I was looking for.

Contacted me immediately. They called to tell me the was just sold saving me a trip

Sent emails daily but we went with the dealership in Anderson, IN

good dealership, too high on price

sent them an email and never got a reply