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Walters Chevrolet GMC
About Us
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Today 9:00 AM - 6:00 PM (Open now)
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505 N Mayo Trl
Pikeville, KY 41501
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Show older dealer reviews 51
Disappointed. I was in the process of buying 2011
Mercedes E350. I had already been approved for
financing. I was getting insurance info for it. When
I called to tell them they told me they had just
sold it. It seems to me if you are working with
someone to buy a car that you wouldn’t sell it out
from under them or that you would have told the
other person that someone was in the process of
purchasing it.
first they called back and setup time for me to see the vehicle.. then told me it "may" be sold and they would call me first thing the next
morning.. Then i had to call them around 11am the next morning.. they sold the truck so they didnt need me (the customer) anymore so
no reason to be polite and call to tell me the truck was sold. I will make sure never to shop there and to tell my friends, family and co-
workers .. thats the only way we fix rude behavior
Feb 18, 2023
Great interaction and response time. Friendly service and completely satisfied with my experience. I purchased the vehicle and am totally happy
May 22, 2021
Excellent sales and service !!
Feb 20, 2021
Sales person did their job. Financing department failed. When I got the call, i got the impression they didnt want help me. Credit bureau, said my credit score was good enough to easily buy 10,000 and under. Sorry they couldn't see that.
Jul 12, 2019
there sale ppl got rt bck to me with fast service was pressure nothing like some other places.it made me feel comfortable n eanting to deal with thm instead of local one near me.
Mar 15, 2019
Great very helpful staff
Dec 3, 2018
Walters got back with me the same day. They were very informative, concering the truck I had inquired about. I did not visit the dealership or see the vehicle.
Nov 13, 2018
No complaints.
Nov 7, 2018
Everyone was extremely friendly and helpful. Colby our sales associate made the whole car buying experience less painful.
My wife and I took a chance and drove 6 hours for the best deal we have seen yet. Kevin is a man of his word and Walter's is a dealership that stands behind theirs. The Acadia was everything he said it was and Walter's made everything right. Thank you fellas, we will be back in a few years to visit Pikeville and buy another car.
Mar 2, 2018
They tried saying that I got a warranty with my vehicle wanting to buy a 13 year old vehicle a interior warranty didn’t want nor did I ask for they said they sale them with every vehicle, I said I didn’t want it if that’s what kind of warranty sailing me, they sold the vehicle wouldn’t even give me the warranty I wanted and I already had my own financial support !
Dec 1, 2017
Love everything about the people at this dealership!
Drove 3.5hrs to come look at an infiniti qx56. I called the day before and talked to sales. They said the vehicle would be cleaned up and ready for me to see it? When i got there there the rear lift gate had been wrecked and the vehicle had not been cleaned. Sure woulve been nice to know before wasting my time driving up
Nov 20, 2017
Very quick response. Friendly and helpful.
Oct 2, 2017
good
Sep 15, 2017
Great customer service, fast response. Will do anything to help customers.
Sep 13, 2017
Good
Sep 13, 2017
Went down at about noon on a Saturday and wasted 4 hours just sitting around waiting on the finance department and then had to go back the following tuesday to not even get a vehicle.
Jul 26, 2017
Response from current dealership:
Thank you so much for your review! We take great pride in our customer service. If there is ever any way that you feel we can improve the customer experience please let us know. We thank you for your business and look forward to serving your needs in the future!
Jul 16, 2016
They were very nice.
Jul 14, 2016
Response from current dealership:
Thank You Elevatorgw for your kind remarks and compliment. We really appreciate all our customer's letting us know how we have done not only with Sales but with Service as well so we can grow and become a better company. I'm glad you were pleased with the service and assistance and thank you so much for the opportunity. If there is anything else that we can do, or any concerns you have, please feel free to contact us and we will try to do our best. Thank you again for you nice comment. Look forward to hearing from you soon!
Mar 24, 2016
Quick reaponse
Jul 14, 2016
Response from current dealership:
Thank you Bryan for your positive input and remarks concerning our Dealership here at Walters GM AutoMall. All our customer's needs and concerns are at the top of our list and we try to accommodate everyone as quick and professional as possible. Thank you Bryan for giving us the opportunity and if there is every anything we can assist you with, please do not hesitate to contact us. We look forward to hearing from you soon. Thank you Bryan!
Mar 14, 2016
Contacted me quickly
Jul 14, 2016
Response from current dealership:
Thank You Bernie for your positive comment, we really do appreciate it. We always try to get back with all our customer's as quickly and professionally as possible. Sometimes we are working other deals, and taking care of other customer's needs, but as soon as we get free we always make that our main priority. If you need anything at all Bernie, please contact us and we will do all we can to assist you. Thank you Bernie!
Jul 14, 2016
Response from current dealership:
Thank you HannahMikeII for your positive comment and feedback. We always try to listen to our customer's first, then we can start the selection process. We have professional Sales Associates that are trained to select the most accurate vehicles for each situation with the information that we receive. Customer Feedback is exactly how we can see our progress as a whole Dealership and we are thankful for your comment. Thank you HannahMikeII and we look forward to hearing from you soon.
Jul 14, 2016
Response from current dealership:
Thank you Wrageb for your feedback! We always love when customers include their Sales Person in their comments because it means they did an excellent job. We are always working harder everyday to be more professional, helpful, courteous, and detailed when it comes to our customer's needs. Thank you so much for your feedback and if there is anything we can do, please do not hesitate to give us a call or quick visit by our dealership. Thanks!
Dec 20, 2015
the truck was advertised as a long bed and it was a standard
bed. They did respond promptly
Jul 14, 2016
Response from current dealership:
Hey J! Sometimes with our system the vehicles are posted online before we can get pictures, and before we can select or take off certain options. I apologize for that inconvenience but I am working very hard to make sure that doesn't happen. We also make it the #1 priority that we answer our customers questions in a quick and professional manner. Thank you very much for your feedback and look forward to speaking with you in the near future.
Dec 8, 2015
Nice guys but to far for me to drive to see the car
Jul 14, 2016
Response from current dealership:
Hey David, I know that distance is sometimes factor when looking to purchase a car. But we try to do all we can to accommodate all our customers. I'm sure we can work something out. We have met several customers halfway, and sometimes even make the drive ourselves. We will never let distance be a factor when it comes to satisfying and making our customers happy. Please let us know if there is anything we can do. Thank you David for shopping with us and we look forward to hearing from you soon!
Dec 1, 2015
worked with me till we found the right car. I drove 2 hours to deal with them
Jul 14, 2016
Response from current dealership:
Thank You Chad! We understand that sometimes customers travel far distances to do business with us, and we value that and thank you so much for the opportunity. It was our pleasure and we feel honored that you allowed us to find you that perfect vehicle. If there is anything else we can assist you with, please just let us know. Thank you Chad!
Nov 15, 2015
Good
Jul 14, 2016
Response from current dealership:
Thank you Joe! We are really encouraged and excited thanks to your comment to work even harder so our customers have the best car purchasing and servicing experiences. We look forward to hearing from you in the near future. Thanks Joe!
Oct 10, 2015
Carla, Jamie and Matt are fantastic. It
was a great experience and I would
highly recommend them to anyone. No
pressure and very helpful.
Jul 14, 2016
Response from current dealership:
Thank you Tom for those kind remarks. We really appreciate your business and it was our pleasure to assist you. We always strive to exceed our customers expectations and hopefully we accomplished that with your experience. Thank you Tom and if you need anything at all, we are just a phone call away.
Jul 26, 2015
Emailed about a truck and talked to a ssles person on Monday.
Informed her that I am interested in the vehicle because I have
bought a 5th wheel camper. Informed her that I would be there on
Saturday morning since it is 70 miles from my home. Wednesday a
sales person called my wife at home and told her that the vehicle
has been sold. They suggested that I drive to the dealership
because they have a lot of vehicles. Decided to buy a new truck at
my local dealership.
Jul 27, 2015
Response from current dealership:
David, We really appreciate you Shopping with us here at Walters GM AutoMall. We are sorry that the vehicle Sold but there was no deposit to hold it. Also, the Salesperson didn't suggest you drive all the way here, we suggested other Vehicles and even would quote your wife a New Ford Truck here at our Walters Group to earn your business. We apologize that the Used Ford Truck did get sold but if there would have been a deposit on it then it would have never been for sale! Thank you again David and if you need anything please let us know, we will always try to earn and keep your business!