Volvo Cars Silver Spring

They were very attentive and called me immediately to describe the vehicle. Unfortunately it was not the car for me, but I'm sure it was worth what they were asking.

I really appreciate the high level of customer service they showed me during the process.

They responded to me quickly but a local couple was coming to look at it and bought it before I could get there.

Great experience. I did purchase the car from this dealership.

Very good experience. They had car detailed snd looking good by the time I got there. 4.5 stars

Very responsive and helpful.

I inquired about a car and they responded quickly. The location was too far away for me.

very good.

Dealer was fine---just didn't care for the car.

Such a comfortable experience overall. The dealer contacted me immediately and we communicated via email to set up an appointment. The vehicle was clean (however not fully detailed), and ready for test drive upon arrival. Also Sue Ireland was so pleasant and not like a “typical car salesman” as I had experience at another dealership and I’m so happy to had purchased the car there.

We contacted the dealer on a Monday and was told the vehicle was going to be inspected on that Wednesday. In Wednesday we were informed that the mechanics were backed up and that we would be called as soon as it was finished. We were contacted the following Wednesday evening andninfirmed the car was done but that another customer wanted it so they'd let us know if its sold. This is not how a business should conduct themselves, very poor customer service in our experience!

very responsive, Steve was how I was dealing with, they sold the vehicle before I could get there to see it

Mabel was my saleswoman and was totally professional and friendly! 10/10 would work with her again!

I went to dealer. Received excellent service as a walk in. I didn't buy the car because I decided to purchase a new vehicle at another dealer. However, I would highly recommend Herb Gordon Volvo because of their great customer service.

Pleasant, no hassle experience.

The dealership was responsive and my salesperson was courteous and respectful of my time. I highly recommend this dealership.

Prompt and very thorough response from salesman, answered questions on sales and lease options, prices, etc. Have had no response after first one, and repeated attempts to reach, from other dealers, even locally. Herb Gordon is out of state from me, but would put them first now on my list of dealers for acquiring this new vehicle. Thank you for your professionalism.

Good enough

It was a good experience

They were unwilling to negotiate on price. The vehicle is pretty banged up and has a strong dog odor... And the sales manager was very rude and condescending. PS.. they have also increased the price.

The sales rep, Joe C., was a really nice guy and tried to help out in any way possible. However, the phrase "we are going to do everything we can to accommodate you" was tossed around quite frequently and there was virtually no accommodating of anything. I had to fight with them to fix the car as it had a check engine light on when we had test driven it. They told me that the code wouldn't effect the car's driving, and that once I bought and drove the vehicle and depleted the gas, I could take it to a Volvo dealer near me and have it fixed. I am not in the market to have to take a car to a dealership right after I purchase it nor do I have any interest in depleting the gas tank (as the XC90 requires 91 and it's expensive in PA). I had to fight with them to have their mechanics drain the tank and fix the problem (since they still technically own the car!) It also took me 2.5 hours to just purchase the car (even though everything was done). I was very annoyed with that too.

Salesman seemed like they genuinely wanted to help you .

This dealt responded to my initial inquiry, but I did not make a purchase through them. I ultimately found an Ascent with a color I liked better at another dealership. The vehicle was priced right!

Communications with dealer was fine and done over email

Courteous and professional

Replied quickly!

Great job

Went for a test drive. Left my driving licence in the car. Call 4 times to retrieve it. Spoke with 2 persons. Never got a call back.

Good follow-up

I was interested in this vehicle but because the vehicle did not meet certification standards the dealer chose not to sell it. Which was good because they demonstrated integrity in their selling process. I was offered to view and test drive another vehicle. I did not because of the amount that I wanted to spend for a vehicle. Overall I am very pleased with this dealership ‘s business practices.

Communication a+

The Sales person contacted me and gave me all the facts I was interested in right away. They were very nice to work with.

I found my car at Herb Gordon. My salesperson worked to ensure I was completely satisfied be for I bought my car. The finance department got me a better finance rate than what I originally had. All in all my experience with Herb Gordon Volvo was exceptional.

Contacted me immediately with the info I needed.

Responded in a timely manner.

They were so helpful and professional that we drove 240 miles to purchase our XC90 from them instead of purchasing from a local dealership. They returned all calls, emails and texts promptly. They asked to handle the financing by beating my preapproved loan. Delivery was quick and painless. Car gurus.com and this dealership saved me money and time.

Called me right away to discuss details on the car.

Peter was very responsive and friendly. The car was priced well. I purchased the same day I test drove it.

Excellent experience

Dealer was responsive but frustratingly stubborn on the price. They were polite enough but after I made it clear that I wouldn't move on what I was willing to pay, the communication stopped coming. Would recommend if you like the "no haggle" thing. I, for one, do not.

I had an excellent car buying experience.

Very friendly salesman and not high pressure sales like most dealerships!

Good follow up

Very easy to work with. Very professional, went extra mile to secure the lowest APR even when I had already been preapproved from my own bank. Would absolutely recommend working with them. Semper Fi.

Transparent pricing.

The sales rep Neal was great. Had a good test drive and was knowledgeable about the vehicle. Finance manager was very helpful in meeting our financial goals. We did however decide to purchase a lower mileage newer 2018 Mazda CX-9, but we’re almost swayed. I’d recommend this dealer.

Good services

Car exhibited some mechanical problems , engine light on and is been sent to Auction block for sale. They were very transparent on the issues that the vehicle exhibited

Very responsive and friendly folks.

Prompt response. Good communication.

Dealer was very responsive and kind. Nice response to my questions.

I purchased this car, and the salesman Michael Sarecky was very polite, intuitive, and professional, just great. In fact, I think that I got a great deal-no haggling back and forth nonsense-I good experience. They really know how to close a deal.

Eventhough I didn't buy the car they contacted me... that's good.

I asked why the CarFax report on their website showed many more miles than what was claimed in the ad. The dealer responded that they would check and get back to me. I didn't hear from them again, but they did put up the correct CarFax (which showed that the miles listed in the Cargurus listing was correct), and the car sold within a day.

Although the car I was interested had been sold before I could get there to look at it, The staff here has been very helpful and great. They did call me about the original car I liked but I just could not get there before it sold, but they called after and tried to help me find another of the same model. Unfortunately this car is for my teenage daughter and she has her heart set on a red one which they did not have. But they told me all the colors they did have, which I could see on their website and even took the time to take several pics of one that hadn't been posted to their site yet so they e mailed me the pics so I could check it out. Too bad they didnt have the color we needed because I feel they would really have been a joy to deal with because they seem to be all about customer service.I would definetly reccomend them.

Very good experience. Bradley, the salesman, stopped me from driving all the way out to Silver Spring when this car sold before I could get there. I appreciated that and followed up with him on another car.

Good

Great customer service!

I bought a car from them and had a great experience, I would recommend them and would buy again if the deal was like this one.

Noah was very responsive. He gave me a great deal. Now I just need to convince my wife to let me get the car.

Staff was great and really worked a great deal. This dealership is very good. Only drawback is they are slow once you are there.

Bought a little closer in. They were very responsive and helpful.

This dealer contacted me numerous times and answered all of my questions. They were professional and had no pressure tactics, I appreciate that.

Great

Excellent service and vehicle!!

Was told I qualified on Wednesday with $2500. down payment. On Friday was assured of this fact if I could come up with $6000. Dirty trick.

Although we ended up not purchasing from Herb Gordon, I really had a pleasant experience. Peter promptly responded to all emails and was easy to work with as we considered the car. I never felt overly pressured from him or the manager Mario. We decided to purchase from a lexus dealert but it was not a reflection on our experience with Peter or this dealership.

Called back very quickly. Very pleased

The discussion between the dealer and myself was very constructive and they were extremely easy to work with.

Best dealership I've ever worked with. Very professional and very thorough.

Dealer was very responsive and got back to me quickly. The vehicle was having some work done to meet the requirements of inspection and Peter kept me informed of the progress and when the vehicle would be available for test drive. I felt like Peter did listen and adequately address most of my concerns. There was an odd exhaust sound that got explained away as normal, but from many X3 test drives this week, i know better. Ultimately, we were unable to agree on a price. Although we were impressed with Peter as an honest and upfront salesman, we were completely turned off by the archaic tactics used car places get a bad reputation for, like going to the "manager's office" to get approval.

Quick to return requests for vehicle information.

The service was excellent. They were patient and quite negotiable

Responsive and professional.

Very good efforts to communicate. Car sold the day after o was able to see it.

Dealer called me back to say vehicle was still being processed internally and that they would call me back once they had a price. No one called back and vehicle was taken off their website the same day.

I love this dealer . And will recommend all my friends to them. Because of the experience I had with them . Thanks Volvo

I would rate them fair. I inquired about a vehicle over the Labor Day weekend (busy) and by the time they responded after the weekend it had sold. I received response from both salesman and his manager.

Love this dealership. Bought a honda accord and they gave a great one year warranty that I was able to use.

Toomany calls & emails

Followed up quickly to my information requests. Could not meet my price request (I was asking for $2000.00 less).

Vehicle sold before I could view but nice to deal with.

My experience with Herb Gordon Volvo great, Sales person Iris Harley was excellent!

Confrontational salesman "Doc", overpriced cars but a really nice, new and expensive dealership! Go elsewhere!

Confrontational salesman "Doc", overpriced cars but a really nice, new and expensive dealership! Go elsewhere!

good

never visited store,wrong car. salesperson continued to call for weeks. actually called my wife,s cell many times. her number was not supplied so he had to have gone to the trouble to look it up! BOLD

I called and left a message during the day about a used 2012 Volvo they had advertised. I didn't get a call back from them until the next day (no sense of urgency) and when the call was returned, the salesperson was of no use. He had very little knowledge of his inventory and said that he would have to follow-up with me later in the day with more information. I never heard back from him again about the information that I requested. I ended buying a new Volvo from Don Beyer Alexandria. They offered great service!