Volkswagen of Lee's Summit

Went to look at a deal that was too good to be true. It was. A lot of companies price nice cars really low to get you in the dealership. When you arrive, either the car was "just sold" or is unavailable for some reason. The ad will stay up, but the car wont be there. It's a "bait" car

Good to deal with

Lee's summit VW was amazing. No hassle, and fairly quick process!

Quick Response.

Sales staff is very helpful, great follow up. They use an automated process for setting up appointments and sending email reminders. We found a car elsewhere but our salesperson at LSVW even followed up to say thanks for considering them and if anything changes to let them know.

I tried to get a price from two different sales people got a run around until vehicle sold not a very good way to do business

Amazing

sale person told me to set a appointment to check out the suv. When I got there she told me she would go and Check on the suv ask about bunch of info on me and then later told me that the suv was sold the other night and then showed me 2 other vehicles but when I went to look at them they looked like two junk cars for $6500. They lied and lure me into the dealership to sell me two junkyard cars I will not recommend this dealership to anyone stay clear if this dealership

Claws contacted quickly

A good dealership everybody is very nice.

They got right in touch with me and answered all my questions and sadly when the car I enquired about was sold they updated me on that

This dealer was very involved and called multiple times to see if I had questions.

If you like high pressure this dealership is for you. If you like dealership games and tactics then by all means stop in Lee’s Summit VW. If you just want to buy a car then go elsewhere.

Unfortunately the car that I was interested in ended up having a blown motor, but Chris called to tell me as I was heading there which I am very thankful for. He also kept in touch with me whenever he came across something similar to what I was looking for. I ended up purchasing elsewhere but was happy with the response that I received.

I contacted the dealer and got a response from them immediately. When I arrived at the dealership, I was informed that the truck I inquired about was not at the dealership but was getting repaired 30 minutes away. I asked just to see the other similar vehicle that they told me they had, but was informed that they no longer had that vehicle. I was transported to the body shop to "test drive" the vehicle back to the dealership. I agreed to purchase the vehicle and came back three days later at when they said the vehicle would be ready because they still needed to clean and detail it. Upon arrival I I waited two hours to receive the vehicle because it was not ready for me. The seats were so wet from having just been cleaned, that my pants were completely soaked when I got back. The bed of the truck had also not been cleaned and was full of trash , and leaves from the previous owner. It was only about a quarter full of gas which is very unprofessional. I won't buy from here again.

Straight forwarder dealer..,

Gwen was great, but I wasn’t totally in love with the car, so I didn’t buy this time.

My sales lady Kayla was awesome but another female sales person was very unprofessional, trying to sale the same car as I was looking at. Staring at us and having another salesman walk up and. Take the keys right off the table to allow them to go drive it! I didn’t appreciate the pressure and rudeness!

What a great experience!! Josh my salesman is definitely the man, my wife and three kids were with me and he was genuine with my family and MORE than understanding when my youngest was out of sorts. I purchased this car from them, and if I was a Volkswagen man, they would have a lifetime customer for sure!!!! Highly recommended!!!

Very pleasant experience.

Awesome service. Had everything ready to go, made me a very fair deal. Entire team was great. Best car buying experience I have ever had!

I was very pleased with the overall experience with the dealership everyone was kind and courteous and really very helpful. I would recommend them to anyone.

Chris Sessions is the sales advisor to see, he did a fantastic job!

The person who contacted me was professional and knowledgeable. The pricing of the listing was deceiving as it reflects discounts for a trade in and financing through the dealership.

Very satisfied!! Great to work with, would go back for sure!!

Lot of haggling but low pressure,very friendly staff..

Great experience , only down side was waiting about an hour and a half for delivery of wy truck after signing papers

The only highlight of my entire experience was Chris. If you go in there, ask for Chris. He turned a bad experience into one I'll consider coming back to. Other than that, what can I say: it's a typical sleazy car dealership. I was given misinformation to get me in the door, only to find out the car that was in "perfect condition" was in the shop, and had major cosmetic issues. Couldn't get any straight answers on prices, couldn't walk out the door without being asked 5 times to consider buying today instead of considering my options.

Quick response

Dealer was very nice. Looking for grandson.

Great contact and follow-up, but the car was sold.

Davis showed me the vehicle that I had inquired about. Unfortunately that vehicle did not work out but Davis found a great vehicle for my needs.

Couldn't find the car when we got there. Didn't listen to the price range I wanted. Our sales person was very helpful but the manager was a bit pushy.

Great place to purchase a car! Staff was friendly, knowledgeable, and great to work with. I would absolutely recommend checking them out.

Went to dealer to look at car no one ever came out to talk to us.

Great people very professional and respectful. I like to deal with the right people in the right place highly recommended dealership

This dealer is extremely helpful in trying to keep you within your budget and trying to get you the most vehicle you can buy for the money you have.

prompt and gave me the info i needed

First, we called ahead asking about a TV in a minivan. We were told it did have it so drove 30 minutes to see that the vehicle did not. Second, negotiating went on for approximately 2 hours that only benefitted by adding a TV and $1100. Third/final, we brought great financing with us and were told multiple times they would not run our credit and yet they did. As I received an update from my bank's monitoring service. Needless to say our best decision that night was walking out the door without their vehicle.

Said they had car but was not on lot. Drove an hour to find that out.

Contacted me via email but the car had sold. Dealer understood what I was looking for and suggested another model, linking to carfax and supplying other info. Went out of their way for great service.

Good

I had a great buying experience! They knew I had to travel quite a distance so Cory sent videos of the car, tons of pictures, and info. He kept in constant contact with us until we were able to get there. The buying process was quick and easy. I love my new car and I will be back for my next car purchase!

Requested NOT to be called and they did as requested and only contacted me by email.

Price on web was not what they were willing to sell the for. Wanted 3800 more for the car. Stated that was lease pricing and you just don't understand lease financing..

Didn't buy a car. But great follow up.,

Good experience answered the question I asked.

They posted a 2002 firebird they just got in on trade. I emailed them jennifer called right back asked a few questions went to look next day bought the car. jennifer was nice to work with.

Went to go look at car, walking through lot...no one came out to meet me, so I left.

Very friendly, quick response!

Salesman was hard to deal with then the managers were hard to work with and kept giving promises but when I finally got to signing paperwork they seemed to have bad memories and went back on promises. Would not recommend. I hate when people are not able to keep their word.

Good response

The car was delivered to my house which was good. Here over a week later I still don't have the title, which is not.

I went from a really really bad car buying experience to the very best car buying experience! VW of Lee's Summit was definitely worth the trip! Thanks to Cory T for hooking me up with the best car to date! Thank you VW Lee's Summit!!!!!

Contacted back very quickly.Trying to get a cash price worth driving 200+miles.Seams like a very honest dealer.Hope we can meet on a reasonable price.