Volkswagen Brandon

Great experience working with Vitalli and the VW Brandon team.

Very responsive

Great experience. Car was mine in less than 24 hours! Lenny and Maria were amazing!

Extremely disappointed with my used car purchase from this dealership. I found hail damage after the fact and called to discuss this with them. I was told they didn’t notice it but the Sales Manager stated he would try and help me out and even pick up some of the cost for repairs. I got a quote for $3,000 to repair the damage. Once I let them know they said there is nothing they can do for me. They sold the car used and I agreed that it was an as-is purchase so it was on me. It’s sad that you go to a professional place and expect that they take some pride in what they do. It’s apparent they simply want to just push product and don’t care if they missed something. Oh and still waiting for a call back from the general manager!!

Interest with 800 credit with them it’s 7.99%, my credit union 5.75%… on $50k car it’s huge difference!!! Sales team is great specially Ruben, financing team No!!!! Sorry vw but you need to try better!

Very great

Nothing bad to say here. Positive experience with positive outcome. Service was prompt. I was given full attention and excellent treatment. Thanks to Christian, Antonio and Joshua for making my car shopping experience a pleasant one.

Very friendly and helpful

Salesman, James, was terrific. Answered all my questions and offered me a great deal. The vw golf sportwagon was exceptionally clean, drovevwell, and was like new. This car was not for me, however. I can not go back to front wheel drive after awd. I ended up buying another subaru. Wish I could have bought from this dealership...

The people were extremely nice, and helpful. Very nice buying experience. Definitely would recommend. Aaron B. and Josh were awesome!!!!

They replied quickly and seemed willing to help. I found a car closer to where I live.

Offered me a sweet deal of $300 MORE than they had posted online

Very fair, upfront and honest

Excellent experience with great customer service

Good

Excellent experience

Good

They were great. Anytime I’m looking for a car I’ll look there first

He kept in contact with me

Awesome sales department.

Great follow up and service.

Great sales person!

The absolute worst! Disrespectful, lied about warranty, withheld crucial past service records. Lied about interest rate, they are not truthful or helpful. You are just another sucker in their eyes! Run the other way!

The salesman was very pleasant and helpful.

The online price quoted was different than the purchased price, and salesman gave me a ridiculous explanation. I told the salesman (H) that very day that the cast had a squealing noice coming from the rear brakes(after I had signed off on the purchase) he walked away and did nothing. I called the salesman (H) a couple days later and told him the noice is still there. I had my daughter take in and again they said nothing was wrong. I will never purchase from them again or recommend.

Awesome!

The dealer lacks customer service. Although we were not pressured to purchase a vehicle, little effort was made by the manager or car salesman to provide a pleasanrt car buying experience.

Very good.

Very good at responding to my request quickly but did not give me a reasonable offer on my trade.

Extremely professional and competent staff - my wife and I exchanged numerous e-mails and telephone calls with members of their sales and management staff - they always were helpful, efficient, and commensurate professionals. We are very satified with the service we received prior to our purchase, during delivery of our 2019 Jetta R-line, and after the sale. I highly reccomend them when purchasing your new VW!!

There are hidden dealer fees that can’t be seen on the app and they continuously try to pile on extra costs. The car was shown to me completely disgusting inside and had not even been seen by their shop before it was shown to me. Completely unprofessional.

Didn't get chance to go there but received a very polite communication.

The dealer contacted me quickly. But it took several days for one of the reps to get back to me with "best price." In my most recent communication with the dealer, the general manager, essentially, said he would do whatever it takes to earn my business. I asked for specifics several days ago, but the GM has yet to respond. Meantime, the car I was interested in has sold.

very attentive! but I found a vehicle before I could look at this one

Excellent sales team and fast service.

Salesman was very nice and professional. Vehicle was also very clean. However was really turned off by pricing. Was unwilling seemingly to negotiate on price and the additional fees beyond sales tax and tag transfer were really excessive as they added $1595.00 dealer prep, $999 document fee, $241 non tax fee onto vehicle price, which brought price from $12, 491 to $16, 299. In contrast, the dealer I bought from had identical vehicle different color with lower miles and I was out the door at 12k including sales tax and tag transfer.

Dealer contacted me immediately but decided the distance was too far to go test drive.

Grest

Extremely poor customer satisfaction and lack of due diligence. I didn’t receive any call backs or initiative. If the sales associates where as tenacious to sale the vehicle as I was to purchase then a deal would have been made. I ended up getting the exact deal I was looking for from a dealer all the way in Bradenton. Plus the dealer in Bradenton came to my home to pick me up in order for me to finalize the deal. Funny thing is I actually would have paid more at Brandon Volkswagen had the the sales associates been a little less patronizing when I did get in contact or if they simply would have just perform better due diligence to strike a deal. In all my years of as a product specialist and a service manager for dealers I’ve never witnessed such a display of bias to making a sale without exhausting possibilities to make the sale, case an point to reiterate, a dealer 45 miles away drove me to the dealership to make a deal and turns out I qualified for much more than I was asking.

sales tried to help, but we changed our minds

Dealer contacted me fast. Very attentive to our requests. Although I initiated contact, the one shopping for a car was my daughter. A few hours after contact with this dealer my daughter found a car she really liked somewhere else. But I recommend them.

Awesome they were great

Dealer called back . Had already made purchase from other dealer

I was contacted by the dealer but I had already decided that the camry hybrid I found at another dealership was a better fit for me.

Great response time!

Helpful ,respectively pursued the lead. Provided a quick and reasonable trade in value.

Quick response very friendly and informative

Good

Pleasant dealer w no pressure. Car was very dirty inside and out. Was a great price but was not the interior color i wanted.

Asked about a car, was told to come test drive and it was sold the day before

I really appreciate it when a company follows up on an inquiry. I did not buy yet but Brandon is on the top of my list.

They contacted me right away

Horrible! Car ran out of gas on the test drive, customer service was slow, slow, slow and in the end - they tried to jab me on price. I DEFINITELY would not recommend them to anyone!!!

Worked a great deal with Brandon VW

They were very eager to get ahold of me and very polite and informative.

They responded promptly my questions and were pretty nice to get in touch with.

offered great price on car. did better than anyone in the area

sales person was OK but the dealer was no clear on front with the price and extra fees by the time they prepare the final invoice, vehicles are up to $5000 more than the sticker price.

Great experience! Dealer was very responsive and the process was very easy! Not A lot of back and forth!

Worst experience ever at a dealership. After two weeks never received delivery of the car. Outright lied to me and then called me a liar. They even promised my contracted car to another buyer. Save yourself the hassle and the $$$, GO ELSEWHERE.

Probably the easiest car purchase I’ve ever experienced..thanks..

Everything went very smoothly

The salesman Waei Kattaria was pleasant to deal with. He did exactly what he said. Which was to get me in a new vehicle that day. He worked with me not against me. Thanks!

The best Car buying experience ever. On my way to the dealership the car I wanted sold. Bill the Internet Sales Associate went above and beyond to ensure I had the best experience. He's definitely the go to guy at the dealership.

Although loan was approved, finance man Jeff was very rude. Also, floor mats equal 3, and car not detailed.

I was pleased in every way with this dealer. We did have to wait about 30 minutes before we saw a salesperson, but once we were hooked up with salesman everything went fine.

I talked to the sales rep on several occasions. I made arrangements to have the total amount of the purchase and scheduled to show up at the dealer (86 miles away) to pick up the vehicle the very next day. I was told the car would be 'flagged' so it wouldn't be sold, only to be called later in the day saying "Oh sorry, we sold your car". UNFORGIVABLE!

I drove through heavy traffic from Clearwater to the town of Brandon . The car was less than satisfactory . They stated that they only will quality checks on a care if the customer asks . I believe they should do that before they put it on their lot . I would not buy anything from them

Good experience was excellent dealer thanks

April has been keeping me up to date with the vehicle we want.

Justin Smith and the team at Brandon VW over delivered on my past experience and expectations. I completed my transaction without ever stepping foot at the dealership. Buy here with confidence.

Excellent communication and promt response!

Great

Typical " bait and switch dealer" They listed the car for $ 28,660 but this car is not for sale at this value This is the lease value which was never disclosed in the listing

I will never go to this dealership again. I was told my pre-approval was not accepted at the dealership. The car had a ding in it and when asked if it would fixed the salesman stated that it was used. I had cash money with me, I just wanted to see how would be treated because of my credit and it was just as I thought.

Kelly was a great salesperson and we had a great experience! I would definitely recommend this dealership!

There was some bait and switch on the dealer "profits" charged. The hand written estimate was increased by $500 when the final paperwork was prepared. They pushed very hard to sell me the "premium" warranty because of my good credit score. It would have added 5k to the cost of the car. Paper work filled out and given to me was for the wrong financial institution - was told that it was a "computer mistake".

After contact and visit to dealer, we bought this car.

They are just as pgony as every dealership in the tampa bay area. I foynd a 2 SS in Atlanta with 6,000 miles on that cost only $24,900. Brandon Volkswagen want $32,900 like it is brand new. These dealerships are use to the tampa bay citizen to be desperate for wants. They all lie to the customers when they know that the bottom line is the only goal. Don't go by blue book those books are created by the thieves of the auto industry. If you are buying used remeber the vehicle was already paid for. You should never pay close to the original sale price. When you drive a car off the lot the car depreciates. I will never recommend this extortionist.

Great dealer!! Good folks! Really try to help you!!! Bought the car!!

Terrible Experience! I had an agreement (in writing thru text messages) with Brandon Volkswagen salesperson for the specific car I inquired about online but when I arrived to sign the contract and take possession of the vehicle, the sales manager, Tom, reneged on the agreement and bad mouthed my salesperson. The general manager joined in on the conversation and held the same stance. My impression of Brandon Volkswagen is they operate unethically. I’m not sure how they get any business if their "potential" customers are treated that way. And quite frankly, I’m not sure how they retain their salespeople if they are treated that way either. I cannot imagine working for someone that would throw me under the bus like that without giving me the opportunity to weigh in on the conversation. I will NEVER do business with Brandon Volkswagen while under the current management. I hope the owner will see this feedback and investigate how his company is being ran.

Bought the vehicle, great people and service

They help me a lot

My salesman was fabulous!

Car sold.

Fast response

Dealer responded quickly, salesman was very professional, dealer practice is a little shadey, vehicle sell price is not actual when they add exorbitant "reconditioning fees" and then dealer fees on top of that.

Lot of fun and professional service Marc never pushed

I received many phone calls and emails regarding the car I inquired about, and they were pleasant, but I purchased a vechicle elsewhere.

They were great. Very willing to work with my financial situation and my sales agent Eki was great

Car was over priced

The salesperson was very friendly.It was an easy place to get to from the interstate. The car was as advertised and the price was as stated, which I appreciated.

Called day before to look at a specific van. Drove and hour and a half. When I got there the van was not . Very disappointed.

Great service

Michael the sales person was awesome!

The service was very nice but a long process. I love my new Dodge Charger

Pleasant experience overall

Melvin was very informative...

Quick response. Only reason didn't buy was because of distance. Pricing was great. Customer service was awesome.

Good

All of the staff at Brandon VW were nice and great to work with. The whole process went smooth.

I received excellent service & they weren't pushy or rude like the Kuhn dealership is in Tampa on Kennedy. I will be going back there the next time I need a car & I highly recommend them.

Excellent customer service. Made sure all of my requirements were met and they made sure I left with the car of my dreams at a price I could afford.

Be very careful when buying anything used from them. They will tell you anything to get the deal. If they tell you they have something for the car its back in detailing make sure they go get it before making the purchase.

They were responsive.

Vehicle photos were taken to disguise defects. Price of vehicle was high even if it was flawless. The defects made it pointless to even want to negotiate. Dealer ignored original questions in my email with their response. I received canned auto responses just asking me to cal them. I looked at the car on my own time and no salesman at dealership acknowledged me.

contacted me immediately and answered all of my questions. Very good customer service and turnaround time.

wow

Very respond.

The dealer was very quick to respond.

Very helpful and nice. Travis was awesome.

Had agreed upon price from steve via email subject to ok test drive. car drove ok but has no spare. Was given coupon to hold while they ordered it and still nothing back re spare. Also price was jacked up. I was stupid to sign as cost was not filled in and was told they would fill it at agreed price as they had wrong cost and would need to update it so they filled it in after I signed and then ken handed it straight to car internet specialist steve who took it to put in car without my reviewing it. This is my fault for not checking it. So they used very deceptative practices and did not honor emailed cost. Bought car sunday but not reviewed until wed. as we came home to bad news [husband's mother had died]. On paperwork price jacked up to beyond new car price. And had requested payments be on either 10th. or 15th. of month and paperwork shows pay at end of month [28th. believe]. Just says pay pnc bank at higher rate than requested and they ran my credit 3 times so credit report took unexpected dive. There is no account number or address or contact information for pnc bank. Guessing this pnc will send some info. prior to payment due date [you can believe if it gets to the 15th. and I have not received that info. that I will start calling pnc bank directly. Some of this is my fault for trusting them as have emails from steve stating agreed upon total cost as $12,000.00 FLAT to include all additional cost [dealership, tax, tag and any and all additional] and was also told by a third guy who said steve didn't have the authority to sell it for $12,000.00 FLAT so agreed to $12, 499.00 FLAT to include all additional cost [dealership, tax, tag and any and all additional] on paperwork shows $17,020.71. Therefore I will NEVER shop with them again and will discourage anyone and everyone I know from ever buying from them.

wonderful responded right away

Add an extra 700$ dealer fee to any car you plan on purchasing at brandon Volkswagen.

Great to deal with..

Very nice. Purchased a car.

The Brandon team was good to work with.

I was contacted promptly after viewing the car online. upon my arrival I was greeted by my salesman Mr Neal who was very courteous and knowledgeable I bought my 2010 Volkswagen CC from Brandon Volkswagen that day

I spoke to Marc and he responded immediately. He was very nice and informative, although I didn't visit the dealership.

Purchased vehicle. DuWayne was a wonderful,knowledgeable salesperson. A super experience.Love my new car.

The sales person we dealt with didn't work too hard to secure our business.

very prompt response. courteous and knowledgeable staff

nick was outstanding to deal with and treated me wonderfully and professionally.

Very helpful and informative. Were willing to work with my price range and get me the best deal possible.

Best service from any dealer ever.

The representative was prompt and polite, he answered all my question applied no pressure and offered me a bottle of drinking water.

My experience with Brandon VW was not a great one. It wasn't that bad. but the salesman was very pushy. I didn't like that. But I understand he had to sell.

kind