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Victory Mitsubishi
About Us
Victory Mitsubishi is your top-rated Mitsubishi dealer in the Bronx, offering over 450 cars in stock, including new Mitsubishis and luxury used cars from brands like BMW, Mercedes-Benz, and Audi. We make car buying easy with special financing options for all credit types and a friendly, no-pressure experience. Whether you’re searching for used cars in the Bronx or a Mitsubishi dealer near you, we’ve got the perfect vehicle at the right price. Visit Victory Mitsubishi today for unbeatable deals, trusted service, and a huge selection of new and pre-owned vehicles.
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Today 9:00 AM - 9:00 PM (Closed now)
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4070 Boston Rd
Bronx, NY 10475
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Mar 6, 2026
The service of the staff was terrible they didn’t want to work with me and they offer me a 36 month loans with a 1000 monthly payment which was uncharacteristic instead of a 72 month loan which would have made my payments much more reasonable
Mar 8, 2026
Response from current dealership:
We’re sorry to hear about your experience and understand your frustration. Our goal is to provide fair and flexible financing options, and it sounds like we missed the mark. We’d like to review your case and see how we can improve—please reach out to our management team.
Jan 25, 2026
Vehicle was sold a month ago and they said it was still available
Jan 27, 2026
Response from current dealership:
Hello Roy,
Thanks for sharing your experience. We know it’s frustrating to be told a vehicle is available when it’s already sold. We’ll appreciate your feedback as it helps us improve at Victory Mitsubishi.
Thanks for sharing your experience. We know it’s frustrating to be told a vehicle is available when it’s already sold. We’ll appreciate your feedback as it helps us improve at Victory Mitsubishi.
Jan 14, 2026
After setting up an appointment and traveling for an hour and half on subway, I was told that the address I was given by the agent was incorrect. I landed in a place that was 45 minutes walk to the dealership. So, I took the train back home and bought an 2022 Audi Q3 Premium Plus S from another dealership the next day.
Jan 15, 2026
Response from current dealership:
Hi, we are very sorry to hear about the confusion with your appointment and the incorrect address. We understand how frustrating it must have been after traveling so far. Your experience does not reflect the standard we aim to provide, and we appreciate your feedback as we work to prevent this from happening in the future.
Only rating a one simply because I contacted to purchase a vehicle and get the out the door pricing. The representative told me I MUST come in to get this information despite informing I have cash and financing to purchase but needed more information. Their loss…
Dec 3, 2025
Response from current dealership:
Hi. We’re disappointed to hear that your experience didn’t meet your expectations. At Victory Mitsubishi, we aim to be as helpful and transparent as possible, and it sounds like we could have done better in providing the information you needed. We appreciate you sharing your thoughts and hope we have the opportunity to assist you in the future.
Nov 20, 2025
Response from current dealership:
Hello, we’re so glad to hear you had a perfect experience at Victory Mitsubishi. Thank you for the 5 stars, it means a lot to our team!
Nov 15, 2025
Called 2 hours before arrival to ensure car was ready. I arrived and they said the car was undergoing servicing and that it wasn’t available and they couldn’t find it. They offered another vehicle but I didn’t want to deal with this bait and switch just to get me in the door.
Nov 19, 2025
Response from current dealership:
Hi Eric,
I can see how that would be really frustrating. Showing up after confirming the car was ready and finding it wasn’t available isn’t how we want things to go at Victory Mitsubishi. I appreciate you sharing your experience, and we’ll work on making sure situations like this don’t happen in the future.
I can see how that would be really frustrating. Showing up after confirming the car was ready and finding it wasn’t available isn’t how we want things to go at Victory Mitsubishi. I appreciate you sharing your experience, and we’ll work on making sure situations like this don’t happen in the future.
Nov 14, 2025
Response from current dealership:
Hi,
We’re glad to hear your experience at Victory Mitsubishi was a pleasant one. It’s great when our team can make a visit easy and enjoyable.
Thank you for sharing your feedback, we really appreciate it!
We’re glad to hear your experience at Victory Mitsubishi was a pleasant one. It’s great when our team can make a visit easy and enjoyable.
Thank you for sharing your feedback, we really appreciate it!
Scheduled an appointment to see a car. The car wasn't on the lot when I had arrived, they had no idea what car I was there to see even though there was an appointment made. Walked 3 blocks to look at the car. Car wasn't dirty inside and out. What ever sticker price you see be ready for a 7k up charge in dealer fees .
Feb 25, 2026
Response from current dealership:
Hi Kurtis, I’m sorry this was your experience at Victory Mitsubishi. Arriving for a scheduled appointment and finding the vehicle unavailable and unprepared is frustrating, especially having to walk to see it. Your concerns about the pricing and added fees are valid and we understand how that would be upsetting. We will be sharing your feedback with our team to improve communication and help avoid situations like this in the future.
Nov 3, 2025
Response from current dealership:
Hi, thank you for sharing your feedback. We’re sorry to hear you had concerns about pricing. At Victory Mitsubishi, we aim to be completely transparent and make sure everything is clearly explained before any purchase. Please reach out to us directly so we can review your experience and address any questions you have.
I saw online that this particular dealer has few cars that I like so I figured I will give them the benefit of the doubt and go regardless of the bad reviews
I live in Jersey so it took me about an hour to get there .
I asked about 4 cars that I like with the intention to potentially buy one .
3 out of the 4 cars were presumably sold weren’t there .
The only one that was available a Benz c300 2022 was priced on Goru for a little over 28k but the sales person said with all the fees the car will be at around 37k at the door .
Saw another Audi q5 2022 which was priced again online at 20k but there was 26k. Took my car and fled
Long story shot this dealer is shady and dishonest .
1 star is generous
Oct 22, 2025
Response from current dealership:
Hi, thank you for sharing your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations. Transparency and honesty are extremely important to us, and it’s clear we fell short during your visit. We would like the opportunity to discuss this with you directly and address your concerns. Please reach out to our General Manager at Victory Mitsubishi so we can work toward a resolution.
Oct 20, 2025
Is that possible to give zero stars ?!
Please read the terrible reviews from this dealer , it is all true , when you call the the location they will say there is only $ 175 fee , plus tax , and nothing else ,
When get there they will add 4-5 k more (reconditioning fee ) .
I call multiple time , ask to speak to the seller , and I was told the final price was the price shown plus 175
Surprise surprise , it is all a bunch of liars
Oct 21, 2025
Response from current dealership:
Hi Daniel, I’m very sorry to hear about your experience and understand how frustrating this must have been. What you described is not how we want any customer to feel, and I apologize for the confusion and lack of clear communication regarding fees.
Please reach out to the team at Victory Mitsubishi directly so they can review your situation and address your concerns. Your feedback is important, and we want to make sure this is handled properly.
Please reach out to the team at Victory Mitsubishi directly so they can review your situation and address your concerns. Your feedback is important, and we want to make sure this is handled properly.
Can call in the morning to confirm a car is in stock, will claim a deposit was put down the night before and you can buy one for 10k more, then add 5k for the “inspection”, list is never-ending. Go if you want to be scammed - the car I went to see is still listed here
Oct 14, 2025
Response from current dealership:
Hi Eric, we’re sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. We would like the chance to review the situation and see how we can make things right.
I wish I could negative stars for this. Worst experience. Travelled for 3hrs on one way. I called and checked before starting just to make sure the car is still available and was told that it’s still available. Also asked them if there are any hidden charges on the car that will be additional or will it be the website price and was told no hidden charges. The car(range rover) we went to buy was not available and made us see another car of same model but a year older. We still went ahead and checked and when we checked the online price it was 26,000 and we were told the price is35,000. We were told 4K for the pre delivery inspection and 4K for recondition. 30% more additional cost from the listed price off their website. Never Visit this place, it’s just waste of time. Big liers and scammers. I think the people with extra money lying around buy cars from here.
Oct 14, 2025
Response from current dealership:
Hi Mukesh
We are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide at Victory Mitsubishi, and we sincerely apologize for the miscommunication and unexpected charges you encountered. Your feedback is important, and we would like the opportunity to discuss this directly and address your concerns.
Please reach out to our General Manager so we can work with you to resolve this situation.
We are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide at Victory Mitsubishi, and we sincerely apologize for the miscommunication and unexpected charges you encountered. Your feedback is important, and we would like the opportunity to discuss this directly and address your concerns.
Please reach out to our General Manager so we can work with you to resolve this situation.
They actually made me come down to the lot and they never had the car that I looked for the answered me that the car went for recall, so I came down for nothing
Sep 27, 2025
Response from current dealership:
Hi,
We’re very sorry for the inconvenience you experienced at Victory Mitsubishi. We understand how frustrating it is to make the trip and find out the vehicle wasn’t available. Your feedback is important, and we’ll work to improve communication so this doesn’t happen in the future.
We’re very sorry for the inconvenience you experienced at Victory Mitsubishi. We understand how frustrating it is to make the trip and find out the vehicle wasn’t available. Your feedback is important, and we’ll work to improve communication so this doesn’t happen in the future.
Big liars they put a price online when you go to the dealer they show you. They said they don’t have it. They show you the other expensive car.
Sep 22, 2025
Response from current dealership:
We are very sorry to hear about your experience. At Victory Mitsubishi we always try to be transparent and it is disappointing to hear we fell short. We would like the chance to address this and make it right. Please reach out to our General Manager when you can.
Sep 22, 2025
Response from current dealership:
Thank you for the 5 stars! We’re glad to hear you had a good experience with Victory Mitsubishi.
Call and made appointment to see two car , they call me the night before to confirm the appointment. after drive over two hundred miles get there NO CAR
Sep 4, 2025
Response from current dealership:
Hi, we sincerely apologize for the inconvenience you experienced. This is not the standard we strive for at Victory Mitsubishi, and we understand how frustrating this must have been after your long drive. Your feedback is important and will help us improve our scheduling and communication.
This car was not available when I went to go see it two weeks ago and it’s still up here as it’s being sold. I contacted the dealership for an entire two weeks checking in with them to come see the vehicle. I spoke to them the day before, and I spoke to them the day of and they confirmed that the vehicle would be ready for me to come look at. When I arrived, the vehicle was not there and they offered to show me other vehicles. This was a waste of my time it cost money to drive and see these vehicle vehicles. It was always of my time and my gas. Because of all this, it gives dishonest thing and I would never buy a car from people I cannot trust.. furthermore the car is still up here showing that it’s for sale when they do not have this car in stock. Personally, I would stay away from this dealership.
Aug 27, 2025
Response from current dealership:
Thank you for taking the time to share such detailed feedback, Keisha. We’re sorry to hear your visit left you feeling disappointed, as that’s never the type of impression we want for anyone considering a vehicle with us. We understand how valuable your time is and how frustrating it must have been to not have the experience you were expecting after making the trip. Should you be open to it, we’d like the chance to connect directly and ensure you receive the level of service and transparency every customer deserves.
I would give this dealership zero stars if I could. My spouse and I went to Victory Mitsubishi in the Bronx with $5,000 in hand plus a check from Westlake Financial, fully prepared to purchase the car we came for. Instead of helping us, the staff gave us the complete runaround.
They had us test drive multiple cars, ran several unnecessary credit checks (without clear explanation), and wasted nearly five hours of our time. In the end, they refused to put us in the car we wanted—even though we were more than qualified and had the funds ready.
The experience felt dishonest and manipulative. Rather than working with us as serious buyers, they strung us along and left us walking out the door empty-handed. This was one of the most frustrating dealership experiences we’ve ever had.
Stay far away from this place. They do not respect your time, your money, or your business.
Aug 20, 2025
Response from current dealership:
Hi Roy, thank you for sharing your experience. We are glad to hear that Victory Mitsubishi provided straightforward and honest service, making your visit a positive one.
Aug 13, 2025
Response from current dealership:
Thank you, Theodor! We’re glad you had a positive experience and appreciate the 5-star rating. We look forward to seeing you again at Victory Mitsubishi!
This dealer has bad service and they waste people's time. On the website there was a vehicle priced at 32,500 and after I was there and they ran several credit checks on me, they told me the vehicle would cost 43,000 and all of that happened even without having driven the vehicle. There is no customer service and they were rude.
Aug 7, 2025
Response from current dealership:
We’re sorry to hear about your experience and understand your frustration. At Victory Mitsubishi, we strive to be transparent and respectful with every customer. We’d appreciate the opportunity to discuss this further and address your concerns. Please feel free to reach out to us directly so we can work toward a resolution.
I went to this dealership because they advertised a 2021 Tesla Model 3 at an unbeatable price online. It
looked like a great deal, so I called ahead and even confirmed it was still available. I called multiple time
and was told i can test drive, i even got it in writing. But when I arrived, I was told the car was "currently
being serviced" and “not available for viewing right now”. I traveled 3 hours in total for no reason. They
immediately tried to show me other vehicles that were priced much higher. It was clear this was just a
classic bait and switch tactic, where they lure you in with a fake deal, then try to upsell you once you’re
there. This is dishonest and a complete waste of time. If you value your time, money, or integrity, do not
go here. You’re better off taking your business elsewhere.
Aug 6, 2025
Response from current dealership:
Henry, we appreciate you taking the time to share your experience. We understand how frustrating it must have been to make the trip and not have things go as expected. Your feedback has been shared with our management team, and we encourage you to reach out to us directly if you'd like to discuss this further, we're here to listen.
Terrible service car wasn’t there then showed me something else and said the price was $8k more than advertised if I pay cash.
Aug 6, 2025
Response from current dealership:
We’re sorry to hear about your experience and the confusion with pricing and vehicle availability. This is not the standard of service we strive to provide. Please contact us directly so we can better understand what happened and work toward a resolution.
Aug 3, 2025
Response from current dealership:
Hi Jose, thank you for the 5-star review! We’re glad our team at Victory Mitsubishi was able to respond quickly. We appreciate your feedback!
Jul 30, 2025
None of the vehicles are available, they make you waste time going to the dealer to offer other vehicles.
Aug 2, 2025
Response from current dealership:
Thank you for sharing your feedback. We understand how it can be frustrating when a specific vehicle is no longer available, especially if it was recently listed. Our inventory moves quickly, and while we do our best to keep listings up to date, there can sometimes be a delay. We’re always happy to explore comparable options that meet your needs, and we hope you'll give us another chance to assist you.
This dealership is fraudulent, dishonest and deceptive! I arrived after scheduling an appointment and called 3 separate times to confirm the 2 cars or interest were still available and each time - Yes, was the response. Upon arrival none of the Sales folks I consulted with were not on-site and the Manager (Kevin) informed me the cars were sold days ago. Conveniently, there were much higher priced models available. This experience was consistent with other reviews. As of today, Wed 7/29/25 the cars are still listed as available on their website!
Aug 2, 2025
Response from current dealership:
Ken, we hear your frustration and appreciate you bringing this to our attention. Inventory can move fast, especially on high-interest vehicles, but we understand how this came across given the confirmations you received. We’ll be reviewing how your inquiry was managed and addressing the disconnect between our listings and availability to help prevent this from happening again.
Jul 29, 2025
Response from current dealership:
Thank you for your kind words! We're glad to hear you were satisfied with our response time. If there's anything else we can assist you with, please don't hesitate to reach out!
Any person with common sense would know
they lied about the car being there and the prices
are the price are at least $10,000 more than then
it said online and the dealer just completely lied
about the car being there and said the car was
on drivable so I don't know why it was even listed
Jul 29, 2025
Response from current dealership:
Hi there, we're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when expectations aren't met, especially when it comes to vehicle availability and pricing. Our goal is always transparency and customer satisfaction, and we regret that this situation didn’t reflect that. If you're open to it, we’d appreciate the opportunity to speak with you directly, please feel free to contact us at your earliest convenience.
TERRIBLE. Set an appointment on Thursday, traveled 2 hours and got told the car was not available because someone placed a down payment.. okay?? TELL ME THAT so I don’t waste my time. Fast forward to looking at another Challenger, on website it’s $18,000.. oh buddy, but in person it’s $4,000 higher just the car alone. They suck. Wasted my time AND unrealistic prices online. Please listen to every other review and find your car elsewhere. ZERO star that’s for sure. Daeshaun and Kevin are pathetic sellers. I am the guy that had the black collar shirt and khaki shorts with tattoos!
Jul 21, 2025
Response from current dealership:
Hi Jarel, we’re really sorry to hear about your experience and the frustration it caused. We understand how disappointing it must have been to make a long trip only to find out the car was no longer available, and to see pricing differences between online and in person. That is not the experience we want for our customers at Victory Mitsubishi.
We take your feedback seriously and would like the opportunity to discuss this with you directly. Please reach out to us so we can address your concerns and see how we can make things right.
We take your feedback seriously and would like the opportunity to discuss this with you directly. Please reach out to us so we can address your concerns and see how we can make things right.
Jul 20, 2025
Response from current dealership:
We’re sorry to hear about your experience. Pricing transparency is important to us at Victory Mitsubishi, and we’d like to understand more about your concerns. Please contact us directly so we can address this and help clarify any misunderstandings.
This dealer is unprofessional & unorganized. On the
first day, I went with no appointment & everyone
was dismissive & no help was offered, which I
understand - my mistake for not making an
appointment. The second time I went, an
appointment was made. On appointment date a
sales representative named Tamika Richards
reached out to me multiple times to confirm our
appointment. When I went (I even showed up 15
minutes early), I was told that sales representative
was not available. Weird right? Especially after we
spoke earlier that day confirming everything.
Another sales representative came to assist me, to
where he said they didn’t have the car I confirmed
my interest in earlier. So not only was the sales
person not available, neither was the vehicle. I
asked if they can show me other options at this
point, to where they said they had nothing. No point
in the first place to even make the appointment.
Very disappointing, misleading & a waste of time. If I
can rate zero stars, I would.
Jul 20, 2025
Response from current dealership:
We’re very sorry to hear about your experience, Ahmed. This is not the level of service we aim to provide. We understand how frustrating the lack of communication and vehicle availability must have been. Please reach out to us directly so we can address your concerns and work to make things right.
Jul 16, 2025
Dashawn was the best helper throughout this process , was a great experience was able to trade in and leave the lot with a new car :) 10/10 recommend!
Jul 17, 2025
Response from current dealership:
Thank you for the wonderful feedback! We’re glad Dashawn made your experience smooth and enjoyable. Enjoy your new car, and we appreciate your recommendation!
It wasn't a good experience, my father and I went there to purchase a vehicle, for one the price was not the same as advertised second they told us we couldn't out buy the car cash we had to finance it..Don't even waist your time going there.
Jul 16, 2025
Response from current dealership:
We're sorry to hear that your experience at Victory Mitsubishi did not meet expectations. Your feedback is important, and we understand how frustrating it can be when pricing and purchase options aren't as anticipated. If you'd be open to discussing this further, we'd like the opportunity to better understand what happened. Please reach out to us at your earliest convenience
Jul 8, 2025
Today I worked with Robert at south shore and he was literally as advertised. The reviews say how good a salesperson he is but he’s also just a really kind and good person. The whole team here were extremely special and my current situation was dealt with extremely professionally. Also Niko and Andrew were so kind and I had a great experience !!
Jul 8, 2025
Response from current dealership:
Thank you for sharing such a wonderful experience, Scarlette! We’re thrilled to hear Robert, Niko, Andrew, and the entire South Shore team made your visit so positive and professional. We appreciate your kind words and look forward to serving you again!
Pleasant response by the sales representative, but the price is almost 7000 $ more than what they advertise for.
Jul 7, 2025
Response from current dealership:
Thank you for your feedback. We’re glad to hear you had a pleasant experience with our sales representative. We understand pricing is important and apologize if there was any confusion. Thank you for sharing your experience. We’re happy the sales representative was pleasant, and we apologize for any concerns regarding pricing. We’re here to help and invite you to reach out if you would like to discuss this further.
Jun 30, 2025
They said the battery was finished in this car.They should list that car doesn’t work anymore.I drove over 2 hours to get there. It was a horrible experience
Jun 30, 2025
Response from current dealership:
Hi John, we're very sorry to hear about your experience and truly regret the inconvenience you faced after traveling such a long distance. This is not the kind of visit we ever want our customers to have. We understand your frustration and appreciate you bringing this to our attention. Your feedback will be reviewed with our team to help ensure situations like this are avoided moving forward.
I spoke to "Jay" who assured me that the car was there and the price was correct. I set up an
appointment to meet her. I confirmed 2x that the car was there. When I got there they said they never
heard of her and she was just an "appointment setter" and they had me meet with another guy. That
guy said the car wasn't there. That it was being serviced - and that if it was being serviced, it was a
probably a bad car, and I should consider something else. Classic bait and switch. Stay away from this
place. I should have known better.
Jun 25, 2025
Response from current dealership:
Hi Doug,
Thank you for bringing this to our attention. We apologize for the confusion and frustration you experienced. What you described is not the level of service we strive to provide. We are looking into this matter to ensure it does not happen again.
Thank you for bringing this to our attention. We apologize for the confusion and frustration you experienced. What you described is not the level of service we strive to provide. We are looking into this matter to ensure it does not happen again.
BUYER BEWARE!! I enquired about a vehicle and the first person I spoke to was rude and insisted I had to visit the
dealership. Because I live over 2 hours away, I did not want to waste time if the price wasn't right. I asked for a manager
(NG) and she confirmed the car was in stock, it was eligible for the EV tax credit and that the only fee (besides tax & dmv)
was a $175 doc fee. She told me the car would be held until I got there. When I got to the dealership, unbeknownst to
me, "the manager" did not work there. A salesperson sat me down and drew the 4 quadrants on paper, as if we were
going to negotiate price. I told him I already had a price from NG. Then he went away and came back and told me the
vehicle had been sold. I said NG promised it wouldn't be. Then he said it was locked in valet mode and COULDN'T be
sold. Then asked if I wanted to see another car (that didn't qualify for ev credit). RUN, RUN, RUN. BAIT & SWITCH. Also,
bathroom was disgusting and no lock!
Jun 18, 2025
Response from current dealership:
Hi Jill, we're very sorry to hear about your experience and the frustration it caused. That’s not the experience we want for anyone visiting our dealership. Your concerns about the communication, vehicle availability, and condition of our facility are being taken seriously. If you're open to it, we’d appreciate the chance to speak with you directly and try to make things right.
Jun 12, 2025
Horrible. Gave this a one star but I don’t think it even worth a zero star. I sent a note explaining what happened when I visited the dealership but frankly nothing was resolved. I would never bother with this dealership again. If someone cannot honor the price quoted online, what else to say?
Jun 13, 2025
Response from current dealership:
Hi,
We’re very sorry to hear about your experience and frustration with Victory Mitsubishi. We understand how important it is to honor the prices we quote online, and we regret that this did not happen in your case.
Your feedback is important to us, and we want to make things right. Please reach out to us directly so we can better understand the situation and work toward a resolution.
Thank you for sharing your concerns.
We’re very sorry to hear about your experience and frustration with Victory Mitsubishi. We understand how important it is to honor the prices we quote online, and we regret that this did not happen in your case.
Your feedback is important to us, and we want to make things right. Please reach out to us directly so we can better understand the situation and work toward a resolution.
Thank you for sharing your concerns.
Tough experience. Would never go there again. Worked with the sales rep through
text prior to me going to the dealership. Had 3 specific cars I wanted to test drive which
were shared, and I was told I would be able to drive all 3. Got to the dealership, the
person I was texting with did not work at the dealership, and the car salesman I was
given had no idea of the cars I was interested in. Come to find out, NONE of the 3 cars
I was set to test drive were there. There have no prices or mileage on their cars
making it difficult to know what's in the price range/ballpark of what you want to spend.
The prices on the website are NO WHERE NEAR what they charge. Please be aware
of their "Reconditioning Fees" which are thousands of dollars. So whatever the price
on the internet says, be prepared for the price when you get there to be $5-$7K higher.
Pay attention to the reviews on here, as they are all spot on. I would stay away.
Jun 13, 2025
Hi,
We’re sorry to hear about your disappointing experience with Victory Mitsubishi. This is not the level of service or clarity we strive to deliver. We’re committed to improving how we communicate availability and pricing to our customers. If you’re willing, we’d welcome the opportunity to talk and see how we can address your concerns. Please feel free to reach out to us directly at your earliest convenience.
Response from current dealership:
Hi,
We’re sorry to hear about your disappointing experience with Victory Mitsubishi. This is not the level of service or clarity we strive to deliver. We’re committed to improving how we communicate availability and pricing to our customers. If you’re willing, we’d welcome the opportunity to talk and see how we can address your concerns. Please feel free to reach out to us directly at your earliest convenience.
Driver will only talk to you about the vehicle if you
come into the dealership, let the dealer know I was
away on orders with a power of attorney in place
and I needed a final price so I could know how
much to get the check for and the dealer would not
assist.
Update:
I received a call from the dealership, who by the
way is a call center and not the actual dealership
where I was given a price as I told them I was
buying the car in cash and would be traveling over 2
hours to purchase the vehicle. We agreed on a
number and after driving 2 hours and arriving at the
dealership they told me the price was an additional
$17k on top of the number that was agreed upon as
a “reconditioning fee” they would not provide any
additional explanation of charges. If I could rate the
customer experience I would give it 0.
May 30, 2025
Response from current dealership:
Thank you for sharing your experience. We understand how challenging it can be to coordinate a purchase while away, even with a power of attorney in place. We're sorry this process didn’t meet your expectations. If there’s anything we can do to help moving forward, please let us know.
The salesperson wasn’t very knowledgeable about the cars and lacked good communication and social skills. I drove out of my way for a vehicle advertised for 36k but when I arrived to purchase and make full payment, I was told the “cash” price is 42k. The same was true with their other vehicles. Whatever the ridiculous rationale for the big price difference, it should be explained in the advertisement. It’s deceptive, misleading, and an unethical business practice. A total waste of time and terrible experience. I will never return.
May 29, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We're very sorry to hear about the confusion and frustration you encountered during your visit. Your feedback is important, and we take concerns about communication and pricing transparency seriously. We will be reviewing this internally to ensure we’re providing clear and accurate information. While we regret that your experience did not meet expectations, we appreciate you bringing it to our attention.
VERY BAD , They are so Rude with Customer. I had very bad experience. I visited twice but I had to come back , because of
their Unclear price . People should not waste their time to go there.
May 29, 2025
Response from current dealership:
We're sorry to hear about your negative experience. It’s disappointing to know you left feeling frustrated due to unclear pricing and poor interactions. Your feedback has been noted and will be shared with our management team to address and improve the customer experience. Thank you for bringing this to our attention.
May 28, 2025
These guys are liars. The listed a car as $16k and just after the Test drive they told me the car was actually $4k more than the original price.
May 28, 2025
Response from current dealership:
Hi Marcel,
Thank you for your feedback. We apologize for any confusion regarding the pricing. We strive to provide accurate information and regret that this was not your experience. Please reach out to us directly so we can better understand the situation and work toward a resolution.
Thank you for your feedback. We apologize for any confusion regarding the pricing. We strive to provide accurate information and regret that this was not your experience. Please reach out to us directly so we can better understand the situation and work toward a resolution.
May 28, 2025
Scammers. The price indicated in the advertisement differs from the real price by 20% more.
May 28, 2025
Response from current dealership:
Hi Yuri,
We're sorry to hear about your experience and appreciate you bringing this to our attention. We aim to be transparent in all our advertising and take your feedback seriously. If you'd be open to it, we'd like the chance to review the details with you and help clarify any confusion. Please reach out to us directly so we can assist further.
We're sorry to hear about your experience and appreciate you bringing this to our attention. We aim to be transparent in all our advertising and take your feedback seriously. If you'd be open to it, we'd like the chance to review the details with you and help clarify any confusion. Please reach out to us directly so we can assist further.
May 23, 2025
Response from current dealership:
Thank you for recommending Victory Mitsubishi! We’re glad our team was helpful and provided great service.
Carfax report shows 4 previous owner not 1. The price is $10K more, Sales associate are very nice.
May 23, 2025
Response from current dealership:
Hi, thanks for your feedback. We’re glad to hear our sales associates were nice. We understand your concerns about the Carfax report and pricing and are here if you want to talk more.
After talking and texting the sales Dept, then driving, taking Amtrak and Long Island Rail, and an Uber, the dealer says the car was under a hold agreement since Saturday. Funny that I was in total communications with the dealer on Monday, Tuesday and Wednesday. Scam dealership
May 8, 2025
Response from current dealership:
Thank you for sharing your feedback. We sincerely apologize for the experience you had. This is not the level of service we aim to provide, and we'd appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can address your concerns.
May 7, 2025
Response from current dealership:
Thank you for your feedback! We're glad to hear you had a positive experience with us at Victory Mitsubishi. We look forward to serving you again!
May 6, 2025
Response from current dealership:
Hi James,
Thank you for your feedback! We're glad to hear that our team was communicative and responsive to your needs. We strive to provide excellent customer service, and we're happy we met your expectations. If you need anything further, don't hesitate to reach out!
Thank you for your feedback! We're glad to hear that our team was communicative and responsive to your needs. We strive to provide excellent customer service, and we're happy we met your expectations. If you need anything further, don't hesitate to reach out!
May 1, 2025
If there was no start, I would’ve given it to them terrible experience I drove for one hour. The car that I want it was not even available and they were trying to sell me other car with a little bit two or 3000 miles extra they were selling me for double amount of money 8000 or 9000 dollars more
May 1, 2025
Response from current dealership:
Hi Amir, we're very sorry to hear about your recent experience and the frustration it caused. We understand how disappointing it must have been to drive a long distance only to find the vehicle you were interested in unavailable. That’s not the experience we want for our customers, and your concerns are being taken seriously. We’d appreciate the opportunity to speak with you directly and work toward a resolution.
This was not the exact card that I wanted but what I was looking at was a 2018 Ford F-150 with 96,000 mi he was very discouraging because I did not want to finance with his company and told me that he can say what he wants and do what do you want because it's his business and his company and hung the phone up with me I was very sad and disappointed because I thought and having thinking that I was doing the right thing by getting a check from my bank to bring to him so he can cash out on it and I would pay my bank back but that was a wrong and bad positive thought he dwindled my personal experience with car and car dealers and sales reps or finances he talked like he was Mr Big shot and the world belonged to him and he can do in maneuver how he wanted to in his dealership no matter how the customer feel.
May 1, 2025
Response from current dealership:
Hi Rondell, thank you for taking the time to share your experience. We're truly sorry to hear about how things went and understand how disappointing this must have been. This is not the level of professionalism we expect from our team. We’d appreciate the chance to speak with you directly to better understand the situation and see how we can make things right. Your experience matters to us.
I would give it negative starsâtypical bait and switch. They advertise the attractive price just to get on the
lot, however, the price they offer to you when you come in is $4000 higher. Shameless crooks -they don't
even hide it. Don't waste your time. Read other reviews.
Apr 22, 2025
Response from current dealership:
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. At Victory Mitsubishi, we strive to be transparent and provide a positive customer experience. We'd like to learn more about your visit and address any concerns you may have. Please feel free to contact us directly so we can work toward a resolution. Your satisfaction is important to us.
Apr 18, 2025
I called to ask if two different cars was available before driving 1.5 hours to the dealer. Once I got there they had a newer Honda sitting out from what I wanted. The. I got an accuse that those two car was not available any longer. I was going to be a cash buyer but that turned me off so bad I walked out and drove back 1.5 hour ride home. Oh forgot to mention I was excited about meeting the rep who they made an appointment with me. Got there and it was an all boys club and somehow within hours the original rep was off work. Totally disappointed and carried my 20k back home.
Apr 21, 2025
Response from current dealership:
Hi Shydeka,
We’re sorry to hear you left feeling disappointed after making such a long trip. We understand how frustrating it must’ve been to arrive with certain expectations and not have things go as planned. Your feedback is appreciated, and we hope there’s an opportunity to better assist you in the future.
We’re sorry to hear you left feeling disappointed after making such a long trip. We understand how frustrating it must’ve been to arrive with certain expectations and not have things go as planned. Your feedback is appreciated, and we hope there’s an opportunity to better assist you in the future.
Apr 9, 2025
Response from current dealership:
Hello! Thank you for the 5 stars! We're happy to hear we were able to respond to you right away. We look forward to assisting you again at Victory Mitsubishi!
Strings you along with a car that is not available to push a more expensive model on you. I was told a car was sold only to have it become available at a higher price and sold again once I questioned how this happened. Uses AI that provides inaccurate information.
Apr 3, 2025
Response from current dealership:
Hello,
We’re truly sorry for the frustration this has caused. Our goal is to provide honest, transparent service, and it’s clear we fell short in this instance. Please reach out to us so we can address your concerns directly.
We’re truly sorry for the frustration this has caused. Our goal is to provide honest, transparent service, and it’s clear we fell short in this instance. Please reach out to us so we can address your concerns directly.
They had me drive all the way there from Brooklyn to
tell me the vehicle I wanted was sold and they ran my
credit 6 times at different banks to still not get me
anything donât waste your time people with this place
theyâre full of feces they will have a lady thatâs home
acting as if sheâs in the office just to lower you there
and then pass you off to someone else I wasted my
freaking time and missed work messing with these
clowns, false advertising.
Apr 1, 2025
Response from current dealership:
We’re sorry to hear about your experience at Victory Mitsubishi. We understand how frustrating this situation must have been and apologize for any inconvenience caused. If you’d like to discuss this further, please reach out to our management team so we can address your concerns.
Mar 28, 2025
Excellent response and personable. Very professional.
Mar 30, 2025
Response from current dealership:
Thank you for sharing your feedback, Claire! We're so glad to hear that your experience was excellent and that you felt well taken care of. Your kind words mean a lot to us, and we truly appreciate you choosing Victory Mitsubishi. If there's anything else we can assist with, don't hesitate to reach out!
SKIP IT. IT'S A SCAM. Before heading there, I confirmed with the sales representative over the
phone to ensure no hidden fees. After I arrived, the salesman said the vehicle was in service and
tried to sell another model Y by adding $8K+ over the listing price. I should take the review from
other customers seriously.
Mar 23, 2025
Response from current dealership:
Thank you for sharing your experience. We take all feedback seriously and strive for transparency in every interaction. If you’d like to discuss this further, we welcome you to reach out directly.
Terrible experience. Drove from CT to Bronx to be told car is not available after they confirmed multiple times that it is available and for sale. They later told me its a courtesy vehicle
Mar 21, 2025
Response from current dealership:
We sincerely apologize for the inconvenience you experienced. We understand how frustrating this situation must have been. We take your feedback seriously and will work to ensure better communication moving forward. If you'd like to discuss this further, please feel free to contact us directly.
So let me start out by saying that Lorenzo
Clayton is the biggest liar Iâve ever met in
my entire life. He has zero integrity and
should not be in a position dealing with the
public He started our conversation out by
telling me he was the most honest person at
that dealership. First impression Iâm
wondering how bad is this dealership, then
by day two of having me send him pic after
pic of my vehicle and telling me the whole
time that heâs gonna get me top dollar for
my trade, he couldnât even comply with the
rules and regulations regarding running a
persons credit application. I asked him
approximately 12 different times to send me
over the numbers as he had already run my
credit, and he refused, finally at the close of
business I received an offer that I could tell
had been manipulated because he didnât
want to work. They had offered me 1k for
my 2015 Chevy Tahoe ltz that mind you is in
pristine condition and which I already had
an offer from CarGurus for $15,400. AVOID
THEM!
Mar 10, 2025
Response from current dealership:
Hi, we regret to hear about your experience and understand your frustration. We strive for transparency and professionalism in every interaction. Your feedback is important, and we will address this with our team. If you'd like to discuss this further, please reach out to us directly.
I come exactly for one car they tell me they have when get there they said the car is in service scam I don’t recommend go there
Mar 5, 2025
Response from current dealership:
Hi, we're sorry to hear about your experience. We strive to provide accurate information and a smooth process for our customers. If there’s anything we can do to assist you, please let us know.
Never answered my email questions, but then kept blowing up my phone about other vehicles. I’ve unsubscribed twice from them and still are getting emails.
Mar 5, 2025
Response from current dealership:
Hi, we sincerely apologize for the inconvenience you've experienced. This is not the level of service we strive to provide. Please reach out to us directly, and we will make sure your preferences are updated and your questions are addressed. Thank you for your patience.
Spoke to someone named Jasmine about a red 2017 Mercedes-Benz. After I fill out the credit application she tells me the car is sold yet I still see it on their site and that tells me that these people are liars and I would never do business with them and I wouldn’t recommend anyone else do either.
Feb 24, 2025
Response from current dealership:
Hi, we sincerely apologize for the frustration and confusion you've experienced. It's never our intention to mislead our customers, and we're sorry for any miscommunication regarding the 2017 Mercedes-Benz. We truly value your feedback and would love the opportunity to make things right. If you'd like to discuss your experience further, please feel free to reach out to us directly.
STAY AWAY!!!!
I drove down 2 hours, was told over a handful of times the car i was inquiring about was at the dealership and ready for purchase. Even after calling once more to confirm before i made my way, still these unprofessionals manage to run their bullshit salesman’s scheme. I arrive and the vehicle i came to see was said to be an “Old listing” i assume the manager knew this wasn’t a good enough lie so the “Old listing” turned into the car being “In service at the moment”. I came to see a $20,000 vehicle, instead they show me a similar spec vehicle priced at $32,0000 (The only one in stock) as if they were doing me the favor . Moral of the story don’t waste your time at this dealership, find a more credible dealer these people are slimey…
HUGE WASTE OF MY TIME!!!!
Feb 8, 2025
Response from current dealership:
Hi Eryck, we sincerely apologize for the frustration and inconvenience you experienced. This is not the experience we want for our customers, and we understand how disappointing it must have been after traveling so far. If you'd like to discuss this further, please reach out to our management team—we’d appreciate the opportunity to address your concerns.
I called to ask for the price and they never want to give me the break down. They said come to the dealer. I said I live far. I wouldn’t come if I don’t know what’s the break down. They refused and Assure me no more fees. Guess what. 7k fees warranty and dealer fee and some nonsense. Stay away
Feb 4, 2025
Response from current dealership:
Hi Mazen, We’re sorry to hear about your experience. Transparency is important to us, and we understand how frustrating it can be when pricing details aren’t clearly communicated. We never want our customers to feel misled, and we appreciate your feedback. If there’s anything we can do to address your concerns, please reach out—we’d be happy to help.
Jan 27, 2025
Great experience with the staff. Drove off with little money down and the prices were real.
Jan 27, 2025
Response from current dealership:
Thank you for sharing your experience, Olivia! We're thrilled to hear that you had a great experience with our staff and that you drove off with a deal that worked for you. If you need anything in the future, feel free to reach out!
Jan 16, 2025
They are 100% scammers. They don’t want to sell you a car unless you are there in person. It’s a perfect strategy for a bait and switch.
Jan 18, 2025
Response from current dealership:
Hi,
We’re really sorry to hear about your experience. This isn’t the type of service we want to provide at Victory Mitsubishi, and we completely understand your frustration. We apologize for any miscommunication along the way. We always aim for transparency and honesty in everything we do. If you’d like to talk more about what happened, please don’t hesitate to reach out.
We’re really sorry to hear about your experience. This isn’t the type of service we want to provide at Victory Mitsubishi, and we completely understand your frustration. We apologize for any miscommunication along the way. We always aim for transparency and honesty in everything we do. If you’d like to talk more about what happened, please don’t hesitate to reach out.
When I got there the person I was supposed to meet there doesn’t work there. Then I saw a guy who introduced himself , I told that I was there to see 2 vehicles. He said that he’s going to locate the vehicle. When he came back he said that they didn’t have those vehicles. The girl I had to see for the interview told me that they had the vehicle still on the lot.
They were just playing games to get me there and see if they can sell me something else.
I would not do business with this type of people.
Jan 18, 2025
Response from current dealership:
Hi,
We sincerely apologize for the experience you had at Victory Mitsubishi. This is not the level of service we strive to provide, and we regret the miscommunication and confusion regarding the vehicles. We understand your frustration and take your feedback seriously as we work to improve our customer experience. Please feel free to reach out if you'd like to discuss this further or give us the opportunity to make things right.
We sincerely apologize for the experience you had at Victory Mitsubishi. This is not the level of service we strive to provide, and we regret the miscommunication and confusion regarding the vehicles. We understand your frustration and take your feedback seriously as we work to improve our customer experience. Please feel free to reach out if you'd like to discuss this further or give us the opportunity to make things right.
Price on vehicle was increased and decreased 12,000 dollars over the course of a week in varying amounts. Called dealer and was clearly trying to be scammed, stay away at all cost.
Jan 14, 2025
Response from current dealership:
Thank you for your feedback, Nathan. We sincerely regret that your experience with Victory Mitsubishi left you feeling this way. Our goal is to provide transparent pricing and a positive experience for all our customers, and it’s clear we fell short in this instance.
We’d appreciate the opportunity to address your concerns directly. Please reach out to us at your earliest convenience so we can better understand the situation and work toward resolving it.
We’d appreciate the opportunity to address your concerns directly. Please reach out to us at your earliest convenience so we can better understand the situation and work toward resolving it.
I was very interested in a vehicle, but after reading the reviews, I became skeptical due to repeated complaints about bait-and-switch tactics and hidden fees. To avoid this, I tried calling, as I have cash on hand and am ready to buy—just want a final price.
However, when I mentioned I’d be traveling from out of state, the associate told me they don’t discuss pricing over the phone and that I would need to fly in to get that information. I live on the West Coast, so flying across the country just to get a price is completely unreasonable.
It’s clear from the reviews that many others have had similar experiences. Unprofessional and frustrating, would definitely avoid (vehicle is also prices $6,000 higher on the dealers website compared to CarGurus, screams shady dealer).
Jan 1, 2025
Response from current dealership:
We’re sorry to hear about your frustration, and we completely understand your concerns. At Jenkins Mitsubishi, we strive to provide transparency and a positive experience for all of our customers. We’d love the opportunity to address any questions you may have and clarify any misunderstandings. Please reach out to us directly so we can work together to resolve your concerns and ensure you have all the information you need. Thank you for your feedback.
This car was not available to purchase, nor were the other cars I had selected from their website. That was despite confirming via text and phone call that it was available. Of course they tried to push me in the direction of another car. Classic bait and switch. Avoid this dealership at all costs. 0/10 experience.
Dec 26, 2024
Response from current dealership:
Hi Arthur, we apologize for the inconvenience you experienced. This isn't the level of service we strive for, and we'll review the situation to improve communication. Thank you for your feedback..
Very bad and horrible customer service went to the showroom . They called so many times if I’m coming. Car is ready to show They lnever show me the car
Dec 14, 2024
Response from current dealership:
Hi,
We sincerely apologize for your recent experience at Victory Mitsubishi. This is certainly not the level of service we aim to provide. Please reach out to us directly so we can make things right. Your satisfaction is important to us, and we would like to address your concerns. Thank you for bringing this to our attention.
We sincerely apologize for your recent experience at Victory Mitsubishi. This is certainly not the level of service we aim to provide. Please reach out to us directly so we can make things right. Your satisfaction is important to us, and we would like to address your concerns. Thank you for bringing this to our attention.
Dec 14, 2024
Response from current dealership:
Hi,
Thank you for your kind words! We're thrilled to hear you had such a positive experience with us at Victory Mitsubishi. We truly appreciate your 5-star rating and look forward to serving you again in the future!
Thank you for your kind words! We're thrilled to hear you had such a positive experience with us at Victory Mitsubishi. We truly appreciate your 5-star rating and look forward to serving you again in the future!
Dec 8, 2024
Response from current dealership:
Thank you for the 5-star rating, Benjamin! We’re happy to hear you had a great experience. We look forward to your next visit!
Dec 8, 2024
Response from current dealership:
Hi,
Thank you for the 5-star rating! We're glad to hear you had a great experience. We look forward to seeing you again!
Thank you for the 5-star rating! We're glad to hear you had a great experience. We look forward to seeing you again!
Dec 4, 2024
Had an amazing experience at Victory Mitsubishi purchasing my 2021 Honda Clarity! Stavros was incredibly helpful and made the whole process smooth and stress-free. Highly recommend checking them out for your next car. Easy to work with
Dec 4, 2024
Response from current dealership:
Hi Mohammed,
Thank you for the great review! We're thrilled to hear you had an amazing experience with Stavros and that the process was smooth and stress-free. We truly appreciate your recommendation, and we look forward to helping you again in the future!
Thank you for the great review! We're thrilled to hear you had an amazing experience with Stavros and that the process was smooth and stress-free. We truly appreciate your recommendation, and we look forward to helping you again in the future!
Dealer reached out to me and was helpful, I was able to obtain a better deal at about dealership so I appreciate their time
Dec 3, 2024
Response from current dealership:
Hi,
Thank you for your feedback! We're glad to hear that our team was helpful in reaching out to you. While we’re sorry we couldn’t earn your business this time, we truly appreciate you considering us and hope to have the opportunity to work with you in the future. Best of luck with your new vehicle!
Thank you for your feedback! We're glad to hear that our team was helpful in reaching out to you. While we’re sorry we couldn’t earn your business this time, we truly appreciate you considering us and hope to have the opportunity to work with you in the future. Best of luck with your new vehicle!
Dealer was amazing while team friendly smooth process love my new Benz go see cliff at victory Mitsubishi
Dec 2, 2024
Response from current dealership:
Thank you, Josephine! We're thrilled to hear you had an amazing experience and a smooth process. Enjoy your new Benz, and we’ll be sure to pass your kind words along to Cliff and the team!
Dec 2, 2024
Response from current dealership:
Thank you, David! We’re so glad you had an excellent experience. We appreciate your support and look forward to seeing you again!
I didn’t have a good experience with this dealership. The car that I want to go see had a flat and the guy never respond back to me about another car. I wouldn’t recommend anybody to go there. Goodbye.
Nov 22, 2024
Response from current dealership:
Thank you for sharing your feedback, and we sincerely apologize for the experience you had. This is not the level of service we strive to provide, and we understand your frustration. We would love the opportunity to make things right. Please feel free to reach out to us directly so we can assist you further.
Nov 17, 2024
Stavros was the man when I picked up my new 2024 Outlander. This guy made the whole thing easy and actually enjoyable. Knew his stuff, wasn’t pushy, and made sure I was good with everything. If you’re buying, go see Stavros. Let him know Danielle sent you.
Nov 19, 2024
Response from current dealership:
Thank you for the wonderful review, Danielle! We're so glad to hear that Stavros made your experience with purchasing your new 2024 Outlander enjoyable and easy. He truly goes above and beyond to make sure every detail is covered. We’ll be sure to pass along your kind words to him! Thanks again for your recommendation, and we look forward to seeing you again soon!
Nov 9, 2024
We went to see a car BMW X1 , we had a test drive and we likes the car
We sat down with some supervisor to talk about purchasing this car
the Price on the website was 11,055
he came up with bogus fees totaling over $6500 and tats before taxes and registration
We left the place very upset
I contacted one of the mangers on the phone and promised she would look into it. Until today i got no answer
I do not recommend this dealership
Nov 11, 2024
Response from current dealership:
We sincerely apologize for the frustration you experienced, Rony. This is not the level of service we strive for at Victory Mitsubishi. We'd love to discuss this further and address your concerns. Please reach out to us directly so we can make things right. Thank you for your feedback.
It was excellent because we talked about the vehicle itself and other things that would make this transaction smoothly.
Nov 8, 2024
Response from current dealership:
Hi,
Thank you for highlighting your excellent experience with us at Victory Mitsubishi! We’re glad the conversation focused on the vehicle and ways to ensure a smooth transaction. Your satisfaction means a lot to us!
Thank you for highlighting your excellent experience with us at Victory Mitsubishi! We’re glad the conversation focused on the vehicle and ways to ensure a smooth transaction. Your satisfaction means a lot to us!
Nov 5, 2024
Response from current dealership:
Thank you for the 5-star review! We're pleased to hear you had a quick response. We appreciate your support!
The salesperson was communicative and helpful. The dealership was generally efficient and professional.
Nov 5, 2024
Response from current dealership:
Thank you for your feedback, Karen! We’re glad to hear that our salesperson was communicative and helpful, and that you found our dealership efficient and professional. We appreciate your business!
Nov 3, 2024
I have probably one of the WORST experiences with this dealership
I saw the car online, I called and took an appointment, I requested the first appointment in the morning because I was driving from CT no NY it was an over 2 hours drive
When I got there I had to wait about half an hour to be able to see a representative
When the spoke to me they told me the car was sold
You can definitely see that there was something fishy going on
After I left, and I was driving home I called the dealership again and asked about the car I they told me IT WAS AVAILABLE !!!!!!!
I spoke to ERIKA and she was %100 the car is there and with the same details that I saw
I called again after two hours and asked to speak to a manager or supervisor but Erika spoke to me again and she told me she was the assistant manager and the car is still available
I told her I was at there Location 2-3 hours ago and that they told me that the car was sold
SHE YELLED AND HANG UP ON ME
I NEED TO SPEAK TO A MANEGER !
Nov 5, 2024
Response from current dealership:
I’m sorry to hear about your frustrating experience, Ziad. We understand how important clear communication is, and we apologize for any confusion caused during your visit. Please reach out to us so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
I was a fool, I read all the reviews and I still took time off from work to drive out to the Bronx from Rochester Ny (5hrs). just for them to do to me what they tell everyone else who drove from out of town. that car is in the shop. WTF. when will it be ready he says Wednesday. I say tomorrow is wednesday he says no next week but anyway it's the shop that means it's no good. i asked well why is it on the website. He says oh we don't control that. The. I say well why did the girl confirm with me this morning. He says she dosent know anything she's at a call center in Brooklyn. They get you there and try and sell you on what they have there. I said okay let me see the this car he went to get keys and never came back outside. Complete waste of time and money. I advise. PLEASE NEVER SHOP AT VICTORY MITSUBISHI. Please shut this place down. Complete hoax. I ask everyone to write a review about their bad experiences with this place. This is the car I went to look at. Still listed
Oct 28, 2024
Response from current dealership:
Hi,
We sincerely apologize for your experience and understand your frustration. Your feedback is important to us, and we take these concerns seriously. Please reach out to us directly so we can address this situation and work towards a resolution. Thank you for bringing this to our attention.
We sincerely apologize for your experience and understand your frustration. Your feedback is important to us, and we take these concerns seriously. Please reach out to us directly so we can address this situation and work towards a resolution. Thank you for bringing this to our attention.
Oct 21, 2024
Response from current dealership:
Hi,
Thank you for your feedback! We're thrilled to hear that you found our team at Victory Mitsubishi attentive and caring. We appreciate your support and look forward to serving you again!
Thank you for your feedback! We're thrilled to hear that you found our team at Victory Mitsubishi attentive and caring. We appreciate your support and look forward to serving you again!
Oct 17, 2024
Response from current dealership:
Thank you for your kind words! We're glad to hear you had a great experience at Victory Mitsubishi. We appreciate your support!
Literally said, those prices are just to get you in the door, actual price is $8K higher. Walked right out. Should’ve read the earlier reviews because they were spot on. Deceptive practices and lots of small print to look out for at this dealer. Had the nerve to ask if I could read.
Oct 17, 2024
Response from current dealership:
We apologize for your experience, Gil. Your feedback is valuable, and we take these concerns seriously. We'll investigate this matter to ensure transparency in our pricing. Thank you for bringing this to our attention.
Dealer advertised a used car for $21,610 and I exchanged several emails with the dealer. I confirmed
via email that the only other fees charged, besides taxes and DMV fees were a $175 DMV document
fee. I scheduled an appointment. At the dealer, I was told that the asking price was 20% higher
($4,322) than the advertised price!! The fine print indicated NO SUCH additional price!! THIS IS
FALSE ADVERTISING. Don't be fooled.
Oct 17, 2024
Response from current dealership:
We appreciate your feedback and are sorry to hear about your experience. Your concerns are important to us, and we'll work to address them moving forward. Thank you for sharing.
Inquired about a X3M. When I arrived it wasnât
available anymore. Even though I called and
made sure it wasnât sold and available the
same day prior to coming. The car is still
available on their website and they wonât
answer why either. They tried showing me
other hoopties that were priced much
higher. Avoid this dealer.
Oct 17, 2024
Response from current dealership:
Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take these matters seriously and will address your concerns to ensure better service in the future.
Oct 17, 2024
Thank you for the 5-star review, Edward! We’re thrilled to hear that you had a great experience at Victory Mitsubishi.
Response from current dealership:
Thank you for the 5-star review, Edward! We’re thrilled to hear that you had a great experience at Victory Mitsubishi.
I found a car on a dealership's website and called sales representative Shania Frazier, who confirmed the price and charges listed. After traveling 140 miles to their location in New York, I was asked to wait over an hour, only to be told the car’s price was $5,000 more than advertised. They claimed they "forgot to update the website," even though the same price was still listed. When I called Shania, she refused to answer, and another person confirmed the higher price. This dealership wasted my time whole day waste for this and engaged in dishonest, bait-and-switch tactics. I strongly advise avoiding them.
Oct 17, 2024
Response from current dealership:
Hi,
We’re sorry to hear about your disappointing experience. Your feedback is important, and we take concerns like this seriously. We’ll look into the situation to ensure it doesn’t happen again.
We’re sorry to hear about your disappointing experience. Your feedback is important, and we take concerns like this seriously. We’ll look into the situation to ensure it doesn’t happen again.
I make an appointment to see and to test drive the car went I get there the show me a different car, I ask for the car a went to see they said the car isn’t on the lot . I drive there from NJ it take me one and half hours to get there and hear that went I spoke to a girl name Ericka and never told me that the car wasn’t there. Drove there for nothing I’m really disappointed for that .
Sep 30, 2024
Response from current dealership:
Thank you for your feedback, Andy. We're truly sorry to hear about your disappointing experience and the miscommunication regarding the vehicle availability. We understand how frustrating this must have been, especially after traveling such a distance. Please reach out to us directly so we can address your concerns and work towards making this right.
I call them about price they said same price cash and finance but I went their they said cash price more higher almost 5000 more so I said don’t trust them thanks
Sep 30, 2024
Response from current dealership:
Hi,
Thank you for your feedback. We apologize for the confusion regarding pricing at Victory Mitsubishi. We take your concerns seriously and would like to address this issue. Please reach out to us directly so we can work towards a resolution.
Thank you for your feedback. We apologize for the confusion regarding pricing at Victory Mitsubishi. We take your concerns seriously and would like to address this issue. Please reach out to us directly so we can work towards a resolution.
Sep 13, 2024
Told me it won’t take long. I Was there more than two hours with an autistic kid who cannot sit and wait long which I warned them about. They wanna do all the paperwork before showing customer the car. Test drive a dirty car, they did not wash. We couldn’t come to an agreement on price with all the extra fees. I left without a new car will continue to search elsewhere.
Sep 14, 2024
Response from current dealership:
Thank you for your feedback, David. We're sorry to hear about your experience and the inconvenience it caused, especially given your situation. We’ll address these concerns with our team to improve our service. We appreciate you bringing this to our attention.
Sep 9, 2024
Did not get contacted by them but their website does have the price for the same
car for $7k more than adverstied on CarGurus. Called and spoke with a sales
person who told me that i need to be in the dealership to get a price in writing. I
spoke with the manager and was told that they dont know how to calculate out the
door prices and the sales price is the price but could not even tell me what sales
price they referred to the one on their website or the one CarGurus. I asked for an
email confirming the sales price which they agreed to but never sent.
Sep 10, 2024
Response from current dealership:
Thank you for sharing your experience with us. We apologize for the confusion and lack of communication regarding the pricing details. A member of our team will look into this issue to ensure better clarity moving forward.
Was in the market for buying a car—a 2017 Jeep Compass—when Leyla reached out to me. I made sure I got every detail and recorded each and every phone call. Leyla pushed to get me in Saturday, made an appointment for 4:00 PM before I left my house, and I made sure to call and ask if the car was still available. Leyla said, “The car is ready to leave as soon as you fill out the paperwork!” As soon as I walked in, a man approached me, not sure what his name was, but he wasn’t professional at all. I explained to him that I was waiting for Leyla, and he said, “The car you were looking for was sold yesterday morning. I'm not sure why Leyla would lie to you. Is there anything here that you may want or test drive?” At this point I asked for the manager and got a man named Ali.
Ali asked me to step into his office because clearly he did not want other customers to know what was going on... Ali suggested more cars to me, and I denied it.
Sep 6, 2024
Response from current dealership:
Hi,
Thank you for your feedback. We apologize for the confusion and any frustration you experienced. Please contact us directly so we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us.
Thank you for your feedback. We apologize for the confusion and any frustration you experienced. Please contact us directly so we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us.
Sep 3, 2024
I had a great and painless experience buying my car. Was in and out pretty quick, make sure you see CJ.
Sep 3, 2024
Response from current dealership:
Thank you, Andres! We’re glad to hear you had a great and painless experience at Victory Mitsubishi. We appreciate your recommendation to see CJ and look forward to assisting you again!
Cliff was amazing the whole victory dealerships was amazing fast and very accommodating thank you guys very much I love my new car
Sep 1, 2024
Response from current dealership:
Hi,
Thank you for your kind words! We're thrilled to hear that Cliff and the entire Victory Mitsubishi team provided exceptional service. Enjoy your new car!
Thank you for your kind words! We're thrilled to hear that Cliff and the entire Victory Mitsubishi team provided exceptional service. Enjoy your new car!
Sep 1, 2024
Response from current dealership:
Hi,
Thank you for your feedback! We’re glad to hear that you found our team responsive and knowledgeable.
Thank you for your feedback! We’re glad to hear that you found our team responsive and knowledgeable.
Aug 25, 2024
Very professional I hope to do Business with them
Aug 25, 2024
Response from current dealership:
Thank you, Frank! We’re glad to hear you found our service professional. We look forward to the opportunity to work with you in the future.
Aug 22, 2024
Response from current dealership:
Thank you, Rita! We’re glad you found our team helpful, though we understand the distance can be a challenge. If you ever find yourself nearby, we’d be happy to assist you again. Safe travels!
If I could leave zero stars I would. Our sales rep Ismael Reyes was great, it was until he directed us into the office where they give you the numbers. Went in looking to buy a 2020 Subaru Forester advertised for $19700.00 on Car Guru. That's not the real price because they wanted to charge an extra $2500 which they said was the down payment meaning the car was really worth $22,200 not $19,700, plus $5k in dealership fees, $7500 extra in total fees. Went in with tier 1 credit, was going to put down $8k. They came back with a monthly price of $397 a month for 72 months. Stay clear of these crooks. I feel bad for Ismael, he's a good guy.
Aug 15, 2024
Response from current dealership:
Lawrence, we’re sorry to hear about your experience. We strive for transparency and regret that this wasn’t reflected during your visit. Your feedback is valuable, and we’ll work on improving.
Aug 1, 2024
Dealer’s actual price was $3,000 higher than what was advertised in the listing after a hidden $1500 “external financing charge” and $1400 of non-negotiable “security add-ons”. It’s guys like this that give dealerships a bad name. I’d stay away.
Aug 5, 2024
Response from current dealership:
Hi Stephen,
We’re sorry to hear about your experience. It’s important to us that all charges and fees are transparent and clearly communicated. We apologize for any misunderstanding and appreciate your feedback. If you have any further questions or concerns, please reach out to us directly.
We’re sorry to hear about your experience. It’s important to us that all charges and fees are transparent and clearly communicated. We apologize for any misunderstanding and appreciate your feedback. If you have any further questions or concerns, please reach out to us directly.
Jul 31, 2024
Response from current dealership:
Thank you for your feedback! We're delighted to hear that you received such great service and that our team member went above and beyond to assist you. Your satisfaction is our priority, and we appreciate your kind words.
It was horrible quite honestly , felt shady and sketchy , my credit as well as my co-signers credit was ran after we insisted on seeing the car prior to getting our credit ran , they assured us "the car is here , I have the keys" after the credit was ran and a deposit was demanded of 4-5K and I declined because I planned to finance it fully after dmv and fees the car suddenly "wasn’t available , in the shop , had transmission issues and was going back to auction" .. needless to say the experience was awful , I went it with good faith giving everyone the benefit of the doubt well clearly that was naive of me to do considering the reviews advised otherwise
Jul 29, 2024
Response from current dealership:
Hi Devonte,
We're sorry to hear about your experience and understand your frustration. We take your feedback seriously and will be addressing these concerns internally to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
We're sorry to hear about your experience and understand your frustration. We take your feedback seriously and will be addressing these concerns internally to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
This is a HORRIBLE DECEIVER! I found two vehicles from this dealer that suited my needs. These cars are still on KarGuru. I sent a request for one of them and they confirmed that it was in stock, this was on Thursday. On Friday they asked me when I wanted to come for a test drive. I said Saturday at 4 pm. This possibility was confirmed to me. Today, Saturday, they asked me if I would go for a test drive and I confirmed that I would come. I spent 2.5 hours on the road and was 0.5 hours late, which I reported in advance. In the end, I arrived, waited another 30 minutes and a salesman met me and offered me another car!! The seller said that they do not have the car that I booked and do not have a second car and they were sold yesterday! Do you understand? two almost identical cars at once? This dealer is deceiving by listing low prices on cars that are out of stock!!
Jul 25, 2024
Response from current dealership:
Hi,
We’re truly sorry for the confusion and inconvenience you experienced. This is not the level of service we strive to provide. Please reach out to us so we can address your concerns and work towards a resolution.
We’re truly sorry for the confusion and inconvenience you experienced. This is not the level of service we strive to provide. Please reach out to us so we can address your concerns and work towards a resolution.
Ericka Santaella@ victory Mitsubishi was awesome to deal with prompt. Answering questions and concerns about the vehicle and working with you to out you in a vehicle of your dream's
Jul 26, 2024
Response from current dealership:
Hi,
Thank you for your review! We're thrilled to hear that Ericka Santaella provided you with prompt and excellent service, addressing all your questions and concerns while helping you get into your dream vehicle. We appreciate your feedback and look forward to serving you again in the future!
Thank you for your review! We're thrilled to hear that Ericka Santaella provided you with prompt and excellent service, addressing all your questions and concerns while helping you get into your dream vehicle. We appreciate your feedback and look forward to serving you again in the future!
Complete time wasters -- I suspect most of the cars they advertise are not even in stock. I made two separate trips to this dealership,
and on both occasions where I was kept waiting for extended periods in a noisy, draughty environment, only to be informed that the
cars I was interested weren't available. Different excuses each time -- either "we can't find the keys," or "it just came in today and isn't
ready yet," or "it's already been sold," etc. etc. Wasted several hours of my life completely pointlessly. Vowed never to go to this
terrible dealer ever again!
Even after seeing mixed reviews I visited the dealership. As like others mentioned, the vehicle I went for was on a test drive and while I was waiting for the test drive to finish, the other party was already signing the deal
Sales guy was nice and was trying to be helpful but his helpfulness wasted my 2 hrs in seeing a car which was out of my budget and he said it is in the same range. Sadly, the definition of that same range was off by 6k. Its been 4 days since and I still see that sold car in every website with below market price to attract people and then tell that it is on test drive and is already been signed.
The worst experience I've ever had with a car dealership . It is a dirty, noisy place and broken
table. The person helping me was nice but couldn't answer any questions about the cars that
are listed in their website and I was told that those cars are not available yet to show. It was
totally misleading . You will get messages from their marketing team until you reach there and
then you get a cold reception ,waiting for someone to help you. I was told by sales person on
the floor that whatever you heard or received through text is incorrect information. It is not
really worthy to waste your there.
I made an appointment for 6/26/24,at 2 pm. Traveling a great distance from Suffolk county, I arrived at the dealership only to be told the vehicle had been sold yesterday. When I inquired to the manager, I was told that the vehicle was in the shop for repairs. I wasted my time and expence to travel to the dealership for nothing.
Jun 29, 2024
Great
Jun 25, 2024
They are uncoordinated. I reached out to purchase
a vehicle and they said there is already a down
payment, but it was left online for over 3 weeks with
no change whatsoever. It remained for sale and was
not taken down. Sketchy if you ask meâ¦
** ABSOLUTE SCAM **
I called multiple times to ask about pricing and was told that the web price was
"the price" and was scheduled for an appointment to drive from Maryland to NYC
to view the car.
When we arrived we were told the car was still in the body shop and not
available. Not only was the car not available, but that the price was still under
negotiation. The sales associate literally said, "that's the price to get you in the
door, then we negotiate and tell you what the price is and you kinda just have to
deal with that and accept it or not accept it." Let me mention again that this was
as we walked in the door and had just sat down with him.
Save yourself the drive and the headache.
Jun 17, 2024
Vehicles I was interested they said were no longer available yet they continue to show up on your site.
Jun 13, 2024
The worst experience I've ever had with a business. Dirty place with trash overflowing, spilled drinks on the floor, and my seat literally smelled like throw up.
The person helping me was nice but couldn't answer any questions about the car. These guys just have literally 0 training. They require a credit check and 2 paystubs to even test drive, which is insane. They waste hours of your time for a bait and switch, then the manager smugly explains that they "need to make money" by listing for thousands more than they offered (regardless of a 1% APR difference).
I can't attribute this to them 100%, but after getting little to no spam for months, I started receiving phishing texts and calls within a couple days of going there, using information that was given to them like my name and bank. I'm not going to blame them as it could just be a coincidence, but pretty sketchy.
Overall, just stay away. This place is just grimey and gross, you're not gonna have a good time.
The car they advertised was a fake. I confirmed that the car was available before going to the dealership.
When I arrived, I spoke to a salesperson and she left for a while and then came back and said she was
taking me to see the car. This involved walking a couple of blocks to a different lot. When we were nearly
there she casually revealed that the car I wanted to see was "in service" and would not be available to see
so she was taking me to a different car. This other car was the same make and model, but a different
color, year, and more than double the price. The whole experience was a complete waste of time.
Jun 7, 2024
They responding all the time
May 2, 2024
Very informative
Apr 16, 2024
My experience was amazing I got exactly what I wanted!
Show older dealer reviews 416
Mar 13, 2024
Very good with used vehicles. I would buy a car again.
Mar 11, 2024
This dealer has been consistent with their communication.
Mar 8, 2024
After making an appointment for a particular vehicle, I looked at the vehicle and I was going to do the paperwork but out of nowhere they said the vehicle was no longer available. Didn't feel right and I left.
Beware of this dealer! Drove to this dealer last week for almost 2 hours from NJ. When I got there, waited 1 1/2 hours just for the salesman to tell me that the price of the car
I'm interested in is
not the actual price but there's an additional $6,500 of dealer fees! It's not the salesman's fault though its the dealership's business practices for you to get to their door! Such
a waste of my time and
money(gas) going here! When you check the other reviews, they're saying the same thing so avoid and run away from this dealer! You've been warned!
This place is a total joke they called me and set an appointment for me to come look at a certain truck and told me yes we will have it ready for when I arrive. When I got there salesman telling me he can’t find that vehicle and he has another one 8k more wasted 4 hours of my life . STAY AWAY
Donât respond to any questions about the
features of the car while doing
nothing but spamming with marketing emails
asking if you have questions. Hit reply to
multiple emails to ask the same
questions and get no response. Yet
over and over more auto emails asking if I
have questions. Appears they have
zero interest in selling a car to anyone who
asks about features or pricing. After reading
other reviews likely due to undisclosed fees if
they even have the car on their lot.
This dealership is a complete scam. Price listed IS NOT the actual price. Add-on fees make it much less affordable. Additionally, they
do not allow for remote purchases, nor do they ship. Can only get away with this because of the massive population of NYC, but buyer
should avoid if possible.
Feb 2, 2024
They have a MAFIA type
approach to selling their
vehicles. If you do not accept
their Financial services they
are not receceptive. Buyers BE
Ware you want me to say they
are great?They are not even I'll
keep my money
Jan 31, 2024
I heard from them about 8 times about this one vehicle and booked an appt. Had them confirm numerous times the vehicle was available, even morning of Appt. Let me no if not because we were driving 1 1/2 hrs from NJ to see just this one. Should have looked on the Better Business bureau and reviews! Got there- Strange - but car had just sold!!! Bait & switch! No Managers available and no one we spoke to had a last name! Emails on web site bounce back. Not real. The place has so many complaints. After you write a negative review- they had 3 - 5 new fake reviews put up about them. Of course 5 stars! Bought a car for cash on the way home in Nj. Thankfully, we didn’t deal with them!
Drove an hour away to test drive a car. When we arrived, conveniently the car was out for a test drive. After speaking with a sales rep, and
asking for other cars available, we were left in the lot for 15 minutes while he retrieved his coat (we only saw 1 vehicle in the lot when the
database showed 5). After going into the sales office twice to ask when we would be shown other car options, the sales rep showed us cars
available on a computer with no images or prices. When asked about final price points, they tack on $11,000 more in fees that shown on their
postings. While I understand sticker prices do not have fees included, $11,000 is crazy!
We wanted to wait to see the car "being purchased" just in case the potential buyer wasn't approved, but were told they were an hour away in
LI on their test drive. Again, crazy to me, they allow all those miles to be added on a test drive.
Jan 28, 2024
i asked for a video and more info about this car but they told me they already sent it but i never got it, so i moved to another dealer and got a deal with them
Jan 27, 2024
Increase the price 8k after I confirmed it with Sale representative on the phone. I waste 6 hours driving back and forth. Stay away from them.
Jan 22, 2024
We had a very good experience at victory Mitsubishi.
Hugh selections of vehicles to fit all budget.
Terrible experience fifth they would not negotiate over
the phone then wanted me to come test drive the car
that day and in 15 hours away then the next day they
tell me the car is not even in stock yet and they will let
me know when itâs there then I get an email from
CarGuru the the car is sold with not call from the
dealer
Jan 19, 2024
Great service
Jan 19, 2024
Thanks to everyone from Victory!!!
Jan 19, 2024
If you’re looking to get into any vehicle with a good price, victory is the place to go to!
Great Deals
Jan 19, 2024
I was referred by my friend to get a vehicle from
victory. Definitely will be sending all my friend and family to this dealership!
Jan 19, 2024
Thanks to everyone that works here. It was a straight forward and clean deal made everything super smooth! Thank you to the Victory team
Jan 19, 2024
Victory looked out and got the job done right, got me in my dream car and will have a blast with. I definitely recommend coming down here to victory
Jan 19, 2024
We had a very good experience at Victory Mitsubishi.
Everyone was very helpful every step of the way!
Thank you
Jan 19, 2024
Response from current dealership:
Thank you for the 5-star rating! We're delighted to hear that you had a positive experience at Victory Mitsubishi. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your kind words!
Sales Rep Elisabet was amazing‼️ The finance dept would NOT accept my $10G check for deposit and I would pick up the car when the check cleared. ALSO After tax and All the added mandatory added fees my $17G car final cost was $31Gs. They refused to give me more than $1000 for my trade in.
Since i plan to pay off the car in 6 mos I still wanted the car. So I went back with the cash deposit but my amazing Elisabet had the day off so waited over 1 hour and no one assisted me. So back to the drawing board. Not Happy with the overall customer service and probably dodged a bullet with future BAD customer service.
Jan 9, 2024
Excellent customer service,
Jan 9, 2024
I had an appointment to visit the dealer for a car and then they sent an email saying the car was sold
I would never recommend this dealer. I made appt to see truck and truck was not there. they claimed it was in
the shop waiting for a part. I was never contacted about the truck but they keep contacting me to come in and
look at everything, except the truck. i do not believe they even have the truck.
Jan 5, 2024
Absolute most comfortable experience I’ve had purchasing a car. I was a bit nervous walking in today but Edwin Victory Mitsubishi was able to help me get this suv I was searching heavily for. Definitely recommend this place for ANYONE !!
Jan 3, 2024
Visiting Victory Mitsubishi was a breath of fresh air. They were honest, easy to work with, and incredibly respectful. In contrast, other NYC dealers lacked appreciation and sincerity.
Jan 2, 2024
People please readâ¦â¦Do not waste your time
going to this dealership. All of the negative
reviews you read are 100% accurate. They 100%
lie to you about vehicle availability. They
advertise false prices and tell you the vehicle is
available to get you there. Then when you are
there they are extremely unprofessional, make
you sit for over 2 hours not talking to anyone
when you had an appointment only to tell you the
vehicle isnât there yet. We drove 4 hours had a
check for 50% down and pre approval ready.
Every car we tried to see wasnât there yet. We
couldnât even get into a vehicle. No keys were
available. My advice is believe the negative
reviews! I would rate negative if possible!
Jan 1, 2024
This dealership is the absolute the worst. I contacted the dealership because I live roughly 2hrs away, and they told me this vehicle was available. When I arrived I was standing at the entrance waiting for about 10-12 minutes before getting some assistances. When someone finally arrived to help me, the gentleman seemed uninterested in wanted to assist me, furthermore I found it strange that I was ask for all my personal information on his mobile device. I explained to the sales rep that I would prefer to see the vehicle first before providing so much sensitive information; when the gentleman returned post “clearing things with his manager” the sales rep informed me in the lot that the vehicle I inquired about is not available, although I called to confirm the vehicle was at the lot. This was a very poor and unwelcoming experience, not to mention a very unprofessional dealership. There was no apology for the inconvenience, there was no effort or intention to earn my business.
Jan 1, 2024
Worst dealer ever. Made appt to see the truck. Went to dealer and truck was not there. Dealer claimed truck was at another site being serviced. As of 12/31/23 truck still not available and dealer trying very hard to get me to buy a different truck. I don’t believe they have this truck
I did not get to buy a vehicle, but that was entirely my fault. However the staff is exceptional. They treat you with respect and they will bend over backwards to get you into a vehicle. I had a great experience. I unreservedly recommend this dealership to anyone. If my circumstances change, I will be heading back to Victory Mitsubishi.
Dec 23, 2023
Honestly the nicest dealership I dealt with in the NYC. Every other dealer is full of rude staff. At victory they treated me and my family with respect
Very unprofessional dealership i had an appointment @2:pm on 12/22/2023 I was traveling like an hour and half from New Jersey I Called the dealer to make sure the car was still available and according to them the car was still available when I arrived at the location I was told the car was no longer available i do not recommend the place go and spend your money somewhere where the value the customer.
Ask questions about pricing and what other fees if any are there, They dId not answer my questions. I don't live around the corner from this place. Would've liked for
questions to be answered before I took a ride over there. After questions weren't answered it really annoyed me, so I decided to remove vehicle from my list. A real waste of
time.
Dec 19, 2023
Highly Recommend this dealership. Everyone was very welcoming and help you throughout the entire process.
Very good help for first time buyers!
My family and I appreciate everything that Victory has done for us
This dealer is full of lies.
The vehicles that they have listed on here actually do not exist. And they quote ridiculously low prices just so they can get people through their doors.
I did pay someone yesterday to go and check on 4 vehicles and not even a single one was there to view.
Absolutely disgusting!
Dec 12, 2023
I recently visited Victory Mitsubishi and was blown away by their warm, friendly staff. They really know their stuff and made me feel right at home. Such a fantastic experience – highly recommend!
Dec 8, 2023
Victory Mitsubishi excelled with their financing options, offering the lowest interest rates I've encountered at any dealership. Their competitive pricing and exceptional customer service made my car buying experience truly outstanding. Highly recommended!
Dec 6, 2023
Excellent service at Victory Mitsubishi: knowledgeable staff, great prices, and a truly seamless car buying experience. Highly recommended!
Dec 5, 2023
I had a great experience with the team at Victory. a pretty simple and warming sales process they have. Definitely go check out Kevin.
Dec 2, 2023
Great
Nov 21, 2023
Drove more than two hours just so they tell me my car is only worth18k!!! SUCH A RIP OFF. I have a new mitsubishi outlander 2022, still brand new and has 27 thousand miles on it. My car is worth at least 25 thousands! I wanted to do a trade in for the Audi q7 2020 and pay the difference in cash. Yet neither the owner nor the manager came or even wanted to talk to me about pricing they just gave me a price and that's it!! Such a waste of time!!
Nov 19, 2023
I made an appointment and went there. The car was not there. Salesman told me that the car was in transit and didn’t know when it would arrive. Then the manager said the car was in their shop waiting for engine parts to arrive. No definite date. Their marketing team did not know that information.
Nov 17, 2023
Dealership SUPER unprofessional. They contacted me over 20times just to come after me telling them it will be a 1hr 45min drive they said which was Sales Department Manager said “You will leave with what applied for because of the pre-approval, I changed my work day to go in. I get there talked with sales associate he had a bold head with a beard while taking my information he’s on the phone with a guy which is his friend Rich stating he just started he hates working there and moreless about management and his pay which is not professional for someone new doing a deal. He end his call returned DIDNT explain no terms as well as what I asked for but is pressing for me to sign for a 40,000 dollar car instead. I asked him time after time about what I applied for instead he insisted on what he wanted to do,I yet asked for manger they stated there wasn’t one in. I wasted my time going,running my credit information as well as VERY UNPROFESSIONAL THE WORST!!!
Nov 15, 2023
Victory Mitsubishi impresses with its superb customer service and diverse car selection. The friendly, knowledgeable staff makes car buying stress-free, offering a no-pressure environment and ample choices for new or pre-owned vehicles. Their after-sales service is equally commendable, ensuring efficient and transparent vehicle care. Overall, it's a trustworthy and pleasant dealership for a hassle-free car purchasing experience.
Nov 9, 2023
Dont believe the 5 stars, the 0-1 stars
are actual. I found out the hard way. I
figured it is a Mitsubishi dealership so
it cant be that bad...oh, no, its THAT
bad! They didnt have either of the 2
cars listed, they walked me around
multiple lots that they own to show me
"similar" cars that were wayyyyy higher
than the prices of the cars I originally
went for. My sales guy knew I was
super upset (i think he was new) and
was very apologetic but I can tell this
happens all the time there. They
market bunch of different cars at lower
prices that they have and dont have to
drive people in to come look, then they
try to sell you what they have. Total
scam. The reviews about the loud
music is 100% right and it really is a
run down space that you would never
think when it's a name brand dealer.
Dont waste your time!
Oct 28, 2023
Worst dealership I have been to in my life, absolute scammer of a manager, they made us sit for 90 MINUTES before seeing a single car, then when we get to the negotiations the scammer manager adds over $7000 to the price for fake fees, absolutely a scam, avoid this dealership at all costs
Stay far away. Here’s a quick summary for you: Bait & Switch.
I called multiple times to confirm the availability of a 2019 Q8. I was told it was available every time. I even made an appointment with a women named “Ericka Santaella” and was there within 2 hours for said appointment. On my way, I called to confirm AGAIN if the car was there, “yes, just give your phone number to the front desk they will help you”.
I get there and they assign me salesman “Anthony”. He takes me to a table and starts asking me my budget and “what it would take to make a deal?” I was like, “can I see the car first?” “We don’t really do test drives unless we are making a deal”. I told them well I’d like to see the car to see if I even like it, and if I do I’ll buy it. He tells me hold on and then comes back and says follow me. We go outside and start walking across the street. “Hey we have to walk to my other lot, by the way that car you called about is on a test drive and will be sold shortly”. SCAM
Oct 24, 2023
Response from current dealership:
Hi Georges,Thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Oct 21, 2023
Went there from over 2 hours away and I called they twice before I went and asked if they have dealer fees and both times they said no vehicle price which is 37,995 plus tax and dmv but when I got there had on top the price 8 thousand dollars on fees . So I wouldn’t recommend these dealer at all. This vehicle they have posted here came from Canada and does not have they same value as the cars that are made in USA because recalls and other these does not apply to this vehicle .
I drove from New Jersey almost 2 hours. Mind you I had an appointment setup over night got a phone call confirming appointment got there early to test drive to be told the car was in service and the car wasn’t there to be tested. Than they try to sell me an older one. Bad business practice. To get in the door to sell you something else beware. Than the manager know the issue don’t even have to respect to come tell to you I waiting 1 hour for and answer and no show.
I went there to purchase one of three cars they have listed on CarGurus. I drove 2 hours, and while on my way there I was told the vehicles were confirmed and would be ready for my appointment. When I got there I was made to sit around and wait, just to be then told that none of the vehicles were actually there and that they were on transport to the dealer for over a week, and that they list them immediately after they buy them even without the cars being there yet. Then they try to sell you on something else and hit you with a ridiculous price. This place is complete garbage. Stay away. This dealer deserves to go out of business. It is a complete scam. I feel bad for any good people working there trying to survive and having to do things the way management and the owners have them do.
Sep 24, 2023
This place is the worst I’ve ever been to. Drove 2 hours for these clowns to tell me the car was ‘in the shop’ and then try to sell me and older version of what I wanted. Service is trash, dealership is trash, experience in sales is trash. WOULD NOT RECOMMEND THIS DUMP!
I strongly advise against choosing this
dealership. It's filled with individuals who are
focused on misleading customers into
financing deals. There's a noticeable lack of
communication among the sales team and
transparency is severely lacking. While the
initial description in the advertisement
promised that the dealership would honor the
listed cash price, the reality is quite different.
After factoring in markups and unexpected
fees, they increased the price by $10,000
more than what was initially advertised.
Sep 19, 2023
Dealership has poor communication by posting
cars they dont have the title for, poor customer
service cause none of the managers are never
available ro come to the phone, and the sales
employees only care about people who want to
finance cars vs people coming to buy the car
outright.
This is the worst dealership Iâve ever seen, they wouldnât negotiate on the
phone. I took a plane from Minnesota to New York When I arrived. they
told me the vehicle was not available about 15 minutes later they told me
the vehicle was in the shop. I asked her if I can see car they refused. They
want me to buy new car
This is worst Experience I ever had at dealership I wasted my time and
money for no reason
Sep 19, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Sep 1, 2023
Response from current dealership:
Hi Valued Customer,
Thank you for taking the time to share your experience with us. We are glad to hear that you found our team responsive and your car was available for the service you needed. We do understand that negotiating over the phone can be a bit difficult. However, we would like to take this opportunity to reassure you that we always strive to be as transparent as possible with our customers. We take great care to ensure that our prices are competitive and we are always happy to have open and honest discussions about any concerns that our customers may have. We are sorry to hear tha
More ...
Thank you for taking the time to share your experience with us. We are glad to hear that you found our team responsive and your car was available for the service you needed. We do understand that negotiating over the phone can be a bit difficult. However, we would like to take this opportunity to reassure you that we always strive to be as transparent as possible with our customers. We take great care to ensure that our prices are competitive and we are always happy to have open and honest discussions about any concerns that our customers may have. We are sorry to hear tha
Aug 30, 2023
My experience at Victory Mitsubishi was elevated by their incredibly cool staff. Yessica, in particular, stood out as the best to deal with. Her knowledge, enthusiasm, and friendly demeanor made the car-buying process a breeze. She took the time to understand my preferences and helped me find the perfect vehicle. Her professionalism and genuine interest in customer satisfaction are commendable. Kudos to Victory Mitsubishi for having such a standout team member like Yessica.
Sep 1, 2023
Response from current dealership:
Hi Jan,
We thank you for taking the time to share your wonderful experience at Victory Mitsubishi. It is our utmost pleasure to hear that you enjoyed working with Yessica and that she was able to make your car-buying process a breeze. We are thrilled to know that she provided you with exceptional knowledge, enthusiasm, and a friendly demeanor to make your visit a great one. We always strive to provide our customers with the best possible service, and we are delighted to hear that you felt accommodated in every sense of the word. We appreciate your kind words regarding Yessica's professionalis
More ...
We thank you for taking the time to share your wonderful experience at Victory Mitsubishi. It is our utmost pleasure to hear that you enjoyed working with Yessica and that she was able to make your car-buying process a breeze. We are thrilled to know that she provided you with exceptional knowledge, enthusiasm, and a friendly demeanor to make your visit a great one. We always strive to provide our customers with the best possible service, and we are delighted to hear that you felt accommodated in every sense of the word. We appreciate your kind words regarding Yessica's professionalis
Aug 26, 2023
If I could give negative stars. Negative -5
Car buyers stay away!! Run! This place is a scam. They posted this vehicle for sale. A lure to get to get you there ! I drove 4 hours round trip. Called several times before leaving to verify the the vehicle was still available. They confirmed. When I arrived they showed me the vehicle but would not allow a test drive. They wanted to pull my credit. I told them I was paying In cash. I asked for an invoice. The person that showed us the vehicle left and returned to tell me someone had placed a deposit a week ago .. it can’t be sold. Why show it? I called while sitting there again I was told over the phone the vehicle is available. They showed me another vehicle; much higher price. We had to walk two blocks over to see it. I spoke to the manager he says it was nothing they could do. They wasted my time, gas and tolls. This dealer has unethical business practices false advertising .They wanted to pull my credit for an unavailable vehicle.
Aug 31, 2023
Response from current dealership:
Hello Lisa,
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Scammers!!! Set price for you to show up. Once there. Fees of over $7000!!! Run around. I asked several times before I went to dealer of the fees and they said no fees just typically dmv taxes and $795 dealers fees!! Do not go there. Rip offs
Aug 30, 2023
Response from current dealership:
Hello,
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Aug 25, 2023
Victory Mitsubishi truly impressed me with their exceptional service. From the welcoming atmosphere to their knowledgeable sales team, they made my car-buying experience seamless. The showroom was pristine, showcasing a wide range of vehicles. Their dedication to customer satisfaction continued even after my purchase, with attentive after-sales service. The transparent pricing and financing options were a definite plus. If you're looking for a dealership that goes above and beyond, Victory Mitsubishi is the place to go. Highly recommended!
Aug 30, 2023
Response from current dealership:
Hello,
Thank you for your glowing review! We're absolutely thrilled to hear that you had such a positive experience at Victory Mitsubishi.
Creating a welcoming atmosphere and providing exceptional service are priorities for us, and we're delighted that our team met your expectations. We're glad you found our showroom and vehicle range appealing, and we're pleased that our dedication to customer satisfaction extended beyond your purchase.
We appreciate your recommendation and your kind words about our transparent pricing and financing options. If you have any more feedback to share or
More ...
Thank you for your glowing review! We're absolutely thrilled to hear that you had such a positive experience at Victory Mitsubishi.
Creating a welcoming atmosphere and providing exceptional service are priorities for us, and we're delighted that our team met your expectations. We're glad you found our showroom and vehicle range appealing, and we're pleased that our dedication to customer satisfaction extended beyond your purchase.
We appreciate your recommendation and your kind words about our transparent pricing and financing options. If you have any more feedback to share or
Aug 23, 2023
This place is awful the cars are wrecked, dirty and smell like smoke as well as have visible ashes!!! Was offered a test drive in a vehicle with no gas and check engine light on… then was told they would make repairs if I purchased the vehicle!!! Grow up and clean up your vehicles prior to showing customers no one wants to sit on trash
Aug 30, 2023
Response from current dealership:
Hello Ranette,
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I think they are posting toyota vehicles. But they actually have KIA moters. They just trying to lure customers. After you go to thiere website they say they will contact you for that particular vehicle and they never do. If you call them back and say. What happened they will say we have an other deal. That one just sold.
Aug 30, 2023
Response from current dealership:
Hello Zabi,
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Aug 29, 2023
Response from current dealership:
Hello Michael,
Thank you for considering us for your business at Victory Mitsubishi! We're excited to assist you in finding the right vehicle and providing you with a positive experience. If you have any questions or need further information, feel free to reach out to us. We're here to help and look forward to serving you in the future!
Thank you for considering us for your business at Victory Mitsubishi! We're excited to assist you in finding the right vehicle and providing you with a positive experience. If you have any questions or need further information, feel free to reach out to us. We're here to help and look forward to serving you in the future!
Aug 20, 2023
Dishonest!!! The person on phone told me
costs other than price and tax would be $375.
On the basis of this I drove 5 hrs round trip to
buy this car, only to wait an hour before
speaking to a manager, who told me add on
costs on top of price & tax were close to
$7000!!!! Deceitful, dishonest, stay away
Aug 28, 2023
Response from current dealership:
Hello Brooklin,
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Just want to thank Brandon C for a good experience & customer service in purchasing the truck I wanted. Also want to thank Victory Mitsubishi for getting a good deal on my truck.
Aug 29, 2023
Response from current dealership:
Hello Cole,
You're very welcome! We're thrilled to hear that Brandon C provided you with a good experience and excellent customer service during the process of purchasing the truck you wanted at Victory Mitsubishi.
Delivering a positive and seamless car-buying experience is important to us, and we're glad that Brandon and our team exemplified these values. If you have more feedback to share or if there's anything else you need assistance with, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide top-notch service. Thank you for choosing Victo
More ...
You're very welcome! We're thrilled to hear that Brandon C provided you with a good experience and excellent customer service during the process of purchasing the truck you wanted at Victory Mitsubishi.
Delivering a positive and seamless car-buying experience is important to us, and we're glad that Brandon and our team exemplified these values. If you have more feedback to share or if there's anything else you need assistance with, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide top-notch service. Thank you for choosing Victo
Aug 16, 2023
Response from current dealership:
Hello, Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an amazing service experience. We will share your comments with our team and we look forward to working with you again in the future!
Aug 13, 2023
Absolutely the worst dealership I’ve ever been too. I called Monday-Friday to confirm the price of the vehicle & received text + emails verifying the listed price was true. I drove all the way from CT to sit for 4 hours after getting approved to only be told by the finance manager that they listed the price wrong and the car was actually an extra 5 grand than what was posted online. The excuse I recieved was “you should know these cars don’t go for that cheap”. I would never recommend this place. Be wary.
Aug 16, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Was very interested in buying a car from them and ask for an exact price from them after taxes and fees and they refuse to give that to me through text message told me that I had to call them and then when I did call them I'm put on hold on a Automated machine don't even get to talk to a person and then I tell them to have their manager call me back and their manager has still yet to call me back I would have purchased this vehicle or a vehicle from them already if I was actually contacted but their lack of will to sell the car I do not recommend them to anybody
Aug 16, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Vehicle, the white Mirage, was and is still listed for $9,495 + tax + fees, here and at their their website. I called their nbr listed on
the cargurus listing, the 855 one, and spoke to Mellissa to find out what the fees were. She told me $175 plus about $200 DMV
fees. I asked if there were any other fees. She said No. I decided to take taxi to go in and buy the vehicle, after confirming with
Melissa that the the car was in stock. I arrived and yes the car was in stock. After inspecting the car went in to settle up. I was told
by one sales mngr called Chris that there were 2 additional fees of almost $2000 each for this and that, total almost $4,000! Almost
40% extra!. Then another sales manager came over and babbled on trying to justify the fees. Melissa they told, does not work for
Victory Mitsubishi - she works for a call center - She acted as if she was Victory Mitsubishi sales. I called a taxi and left, out $100.
This is a dishonorable dealership, ppl well-advised to stay away.
Aug 16, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
The dealership was prompted in responding to my inquiry. The sales person was nice but the environment very overwhelming the music was extremely loud, which in my opinion gave a very obnoxious impression.
Aug 10, 2023
Response from current dealership:
Hello Erica, thank you for your review. We apologize for any inconvenience this has caused you. We take customer feedback very seriously as it helps us while we make improvements. If there is anything else, we can do for you please don’t hesitate to reach out! Thank you!
Aug 3, 2023
Response from current dealership:
Hello Lorena, your positive rating has truly brightened our day! Thank you for sharing your experience with us. We strive to deliver the best service possible, and it's rewarding to know that we met your expectations. If you have any further needs or requests, please don't hesitate to reach out. We can't wait to have the opportunity to serve you again.
Had multiple text messages with this dealer plus a phone confirmation (I hve the texts to publish) prior to coming in -
to confirm the car was in stock and could be driven off the lot.
Drove 1.5 hours to get there. Was told the car was not there, they don't even own it yet, and it was still in transit
Cost me more than a half day, as well as approximately 100 miles on my car plus tolls.
They texted me multiple times, never addressing any issues.
Bibi Singh never answers or responds, Penelope doesn't respond, Nicole Gonzalez doesn't respond or acknowledge any issues.
This is a dishonorable dealership and most everyone is advised to stay away, they are not in it to serve you and there are better choices out there.
Aug 7, 2023
Response from current dealership:
Hello Stuart, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience when visiting our dealership. A member of our management team will be reaching out to you soon so we can investigate further for you. Thank you and have a great day.
Branson C. Did an amazing job helping us acquire the car we wanted. If you ever need assistance at Victory Mitsubishi ask for BRANDON C.
Jul 25, 2023
Response from current dealership:
Hello Al, thank you for your kind words about Branson. We appreciate your thoughtful comments and positive feedback. Your satisfaction is important to us, and we're glad we could meet your expectations. We look forward to serving you again in the future.
Horrible no direct answer.. keep you waiting mo response..you have to call to see status of the car you want ..I'm disappointed..
Jul 20, 2023
Response from current dealership:
Hello Sonia, thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Bibi Singh at 718-515-4600 ext 2084 so we can investigate this for you.
Jul 10, 2023
Response from current dealership:
Hi Hector,
We're glad that you found Brandon to be so knowledgeable and helpful during your visit! We truly value your business and look forward to seeing you again soon at Victory Mitsubishi!
We're glad that you found Brandon to be so knowledgeable and helpful during your visit! We truly value your business and look forward to seeing you again soon at Victory Mitsubishi!
Jul 5, 2023
Professional
Jul 7, 2023
Response from current dealership:
Hello Marzia, thank you for the positive rating! We're thrilled to hear about your positive experience with us. Your satisfaction is our utmost priority, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again soon.
Jul 4, 2023
They Wasted 2 hours of my time. They had me thinking the car was gonna cost 25,000, then they sprung 5,000 in additional fees. And when I went to finance after agreeing to put 10,000 down, they wanted me to pay $615 for 72 months. Don’t go to this dealer. They just want to rip you off
Jul 11, 2023
Response from current dealership:
Hello Azriel, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Bibi Singh at 718-515-4600 ext 2084 at your earliest convenience so we can understand your situation better in order to try and turn your experience around.
Jul 2, 2023
Cars and prices shown by this dealer are not actual vehicles and prices. They are scams to get you to come in and sell you other vehicles. Not a trusted dealer. I went into dealership several times after calling to verify vehicle is there and they attempted to sell me other vehicles I was not interested in and stated the car I was interested in was in transit to the dealership for several weeks
Jul 6, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
These people are not helpful, careful when dealing, will do nothing to really help you. I needed a Purchase Order to literally buy the car from
my credit union and no one there even tried to send me one for the car I was looking at. Very shady.
Jul 4, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Jun 26, 2023
As a hesitant and nervous buyer, I approached Victory Mitsubishi with trepidation. However, their relentless efforts paid off, and they managed to get me into a brand new Mitsubishi in record time. Their dedication and hard work transformed my reluctance into excitement. Kudos to the team at Victory Mitsubishi for making the impossible possible!
After being harassed for day with calls/texts from different numbers to come check out a vehicle I inquired about I drove 3 hours in a overheating vehicle just to be told that they didn't have the vehicle and that it had several problems anyway after I specifically asked the representative on the phone Do you still have the vehicle? Yes What's the conditions for me to get it for the internet price? She said nothing that's the price of the vehicle. Is there anything wrong with it? No. They post vehicles with good prices just to reel you in and get you to purchase something else. Not only that but they were trying to turn me away when I got there without dealing with me at all since we got there late after being stuck in the middle of a police chase they had the ride block I watched the suspect plow threw cars to get away. My family and I literally could've died because of this dealership lies. I knew something was wrong when I seen that it had 430 something views. It’s no way that many
Most of the staff @Victory Mitsubishi was very friendly and professional. I did not feel pressured in anyway to make my purchase, I knew what I wanted and they accommodated me. Yes I would recommend purchasing a vehicle @ Victory.
Jun 27, 2023
Response from current dealership:
Hello Carolyn, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
To start I Drove an hour and 30 minutes to get to this dealership confirmed the night before that the car was still available. I originally went for a 2017 Dodge Charger it was about 15 to 16,000. Keep that number mine. I filled out the form I got a trade-in value for my vehicle, everything was fine so far. After one hour waiting the gentleman comes back and tells me that the car I was looking into have been declined by the bank because it had high mileage (69,000)but not because of my credit or because the amount of loan. Long story short they tried to sell me a newer car that was $20,000. And the bank had approved this one Which was fine until we went over the numbers and they smacked on another $10,000 to the $20,000. When I asked why they said it dealer fees and All dealerships do this. The manager came in with an attitude! Once I started asking questions. As if I had no right ask any questions regarding the loan I was getting into. Super unprofessional. Waste of time
Jun 27, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Please don’t waste your time ! The staff is the most unprofessional one I drove almost 3 hours , when I got there they said they sold the car the night before , while they were texting me until I got there .
Jun 26, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I called them and made an appointment with them to see this car .. they said it's still available and I went to the dealership after work took an 1and half train ride from Brooklyn to the Bronx and when I spoke to Justin he told me the car was sold while ago and the price was actually 25k .. I was shocked and pissed off . Why do you post a car for sale and then put low price and tell people the car is available just to disappoint people when they get there.. SMH .. I was looking forward to purchasing this vehicle.. and the funny thing it's still on CarGurus and CARFAX smh !!! VERY DECEIVING!!
Jun 24, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Do not purchase your vehicle from here if you live out if town and have cash. They only want people that will need to finance your vehicle through them. I came from DC after emailing Shania@victorymitsubishi.com and others via text and I called for 2016 GLE Mercedes-Benz 350 and was told to come in because they are not an online dealer. I asked for pictures of under the hood they never sent them. I went there Saturday June 17, 2023 at 5pm and I was told that the guy was going to get the truck for me to test drive but after I told him I had cash to pay for the vehicle he asked me how much I didn't tell him he said I will be right back. He never came back and left me sitting at a desk for 30 to 45 mins. I went to the front desk to inquire about where Shania@victorymitsubishi.com was and she just said she would like her know I was here and that Jamal was helping me. Very unorganized and unprofessional. DO NOT WASTE YOUR TIME IF YOU HAVE CASH/YOUR OWN FINANCE.
Jun 17, 2023
I want to thank Brandon c for his patience & his great customer service. It was an excellent experience in purchasing my SRT Durango. I want thank Victory Mitsubishi & all they did for me. Very satisfied with my purchase!!! I Highly recommend this dealership to anyone looking to purchase a vehicle.
Jun 22, 2023
Response from current dealership:
Hello Fernando, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I had a great experience buying a car from Edwin He was very knowledgeable about the cars on the lot, and he took the time to answer all of my questions. He was also very patient and understanding, and he didn't pressure me into buying anything I wasn't ready for. I felt like he was really working for me, and I was very happy with the car I ended up buying.
I would definitely recommend [car salesperson's name] to anyone looking to buy a car. He's a great salesperson, and he's a pleasure to work with.
Jun 21, 2023
Response from current dealership:
Hello Thaddaeus, thank you so much for your praise and kind comments about Edwin! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!
Dealer has worked with me every step of the way. He has been kind patient and made sure to get me information i requested quickly.
Jun 20, 2023
Response from current dealership:
we're extremely grateful for your positive rating! It brings us great joy to know that you had a wonderful experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We can't wait to have the opportunity to serve you again.
May 20, 2023
Victory Mitsubishi and Stavros's team are exceptional. Trustworthy, knowledgeable, and dedicated, they provided an outstanding car-buying experience. Their professionalism and transparency made me feel valued as a customer. I highly recommend Victory Mitsubishi for their integrity and commendable service.
May 19, 2023
Horrible experience. Price advertised online is not the actual one. The list price was super low. The add-ons, totaled $3,000. No room for negociations and extra unecessary fees added. The dealership was trying to get me and my husband to pay a few hundreds of dollars for the maintainance that was done on the car prior to the it even going on sale. Find another dealership if you want to purchase a car.
May 13, 2023
I had a fantastic experience working with Stavros, the general manager at Victory Mitsubishi. His expertise and professionalism made the process of buying a pre-owned Acura a breeze. Stavros was incredibly knowledgeable about the vehicle and went above and beyond to ensure that I got the best deal possible. His friendly and personable approach made me feel valued as a customer. I highly recommend Stavros and Victory Mitsubishi for their exceptional service and commitment to customer satisfaction.
May 12, 2023
I recently had the pleasure of visiting Victory Mitsubishi, and I can confidently say that it was a truly stellar experience. From start to finish, the dealership exceeded my expectations in every aspect.
Upon arrival, I was warmly greeted by the friendly and professional staff, creating an inviting atmosphere. The sales team was incredibly knowledgeable and attentive, taking the time to understand my specific needs and preferences. They provided valuable insights and guidance, ensuring that I made an informed decision on my vehicle purchase.
Make sure you see Chris Jr & Stavros
Zero star red flag don’t ever believe them it’s all lies they advertise cars with prices that never exist so they can track you there I sow a vehicle and I called them they said it’s a valuable and when I get there from different state they said this car was sold and when I spoke with the sales manager Gonzales he was very unprofessional with an attitude like he owns the whole world and when I was searching and the car still there. Don’t go there
The car wasn't on the lot even
after I was told it was.i drove an
hour and a half and the vehicle
wasn't there ,so the sales kid I
should say showed me a few
things that I may
like and I decided to try and get
one . I must say that I was pretty
approved for a loan through the
dealership. So they ran my
credit 3 times hard inquiry and
he came back to
me saying that I needed to put
$6000 DOLLARS DOWN WITH
my trade in that they were giving
me 11500 for . you walk into the
so
called showroom and the music
is blasting. They have folding
tables and no private place to do
any kind of business. I feel they
are lying to people just to get
them in there .
All of the online prices are low
so they can try to justify the
6000 up charge on the end of
the contract. If you don't see it
your going to pay way more than
what you were told .I
wouldn't recommend this rip off
dealer to anyone .
Apr 6, 2023
I was pleasantly surprised by the exceptional experience I had at Victory Mitsubishi. From the moment I walked in, I felt welcomed and at ease. The sales team was knowledgeable, patient, and transparent throughout the entire process, which made me feel confident in my purchase. The dealership provided great service, and the entire experience was smooth and hassle-free. I would highly recommend Victory Mitsubishi to anyone in the market for a new car. Their professionalism and dedication to their customers truly sets them apart.
Apr 9, 2023
Response from current dealership:
Hello Daffey, Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.
Apr 4, 2023
Victory Mitsubishi and the team there provided a unique experience. I was contacted a few times before I came to ensure all my questions were answered and to make sure the time I allotted to visit was still okay. I met Khan & Andrew, they were great and did not use a high pressure sales tactics. My family and I love the dealership. Thank you guys !!
They are to packed not enough people
to help customers or there trying to
juggle 2 or 3 at a time it was terrible
Mar 30, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Mar 24, 2023
Terrible. I would not go to this dealer. He was trying to force a $3k warranty on me. When I said I didn’t want it he said they don’t sell their cars without it. I said then I guess you’re not making a sale and left. What annoyed me most is I drove an hour and a half to see the vehicle. Asked about test driving it and his response was we don’t allow test drives unless you’re taking delivery today. What?!?!?!? I also called and asked prior to wasting my time what all the hidden fees were since it is a used car dealer. They said none. So big waste is time. Never again.
Mar 28, 2023
Response from current dealership:
Danielle,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to discuss this with you. Please reach out to Bibi Singh at 718-515-4600 ext 2084 at your earliest convenience to discuss how we can turn your experience into a positive one.
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to discuss this with you. Please reach out to Bibi Singh at 718-515-4600 ext 2084 at your earliest convenience to discuss how we can turn your experience into a positive one.
Mar 19, 2023
I had a 12:30 appointment,My wife and I were greeted by Christian .We sat down spoke a bit as to what I’m looking for .Then he said he has to locate the 2 dodge Durango’s I was looking for .That’s too another 40 minutes , saw the cars and was again I would age to wait for the keys due to only having one porter on duty this day and it would be over a hour before I could get a test drive because they had only one dealer plate . I was tired of waiting walked back inside and told him that I’m leaving the waiting is longs enough then he said to me that they were short staffed and he was dealing with 3 customers at the same time . As far as customer service it was horrible and it seamed that the sales staff was children about 15 minutes older than my son ,I will not be going back and will take my business else where
Mar 21, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Cliche used car experience. Waste of time in the Bronx. They confirmed and reconfirmed, but we arrived to a different sales person with no clue. They started with collecting information, which I rebuffed. The car we were to see was first in a different lot— he went to retrieve it, then it was in service, as it was new to the lot— 40+ days as per online. Then the service guys were not in yet. We were going to look at another car, a Land Rover, while waiting. He led us outside, but the Land Rover from online also not there. After 50 minutes we left having seen nothing
Mar 13, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Feb 23, 2023
Response from current dealership:
Hi James,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealer did contact me. Then she left me a message describing what color and details of the car they have. Then I called them.this time a different person picked and he gave me a complete different description of the car. Like color different and he didn't have any idea what package the car had . Disappointing
Feb 23, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
After asking several times if I had to finance through them and confirming I did not I asked if
there was an increased price to buy the vehicle and was told there was not. I needed to know as
it is about a 2 hour drive to see the dealer. When I arrived I was handed off to 3 different people
before I could get the actual price which was 5K more than the asking price on the cargurus
website. I was told "they all do that" and " We all make it at 20%-25% off the actual asking price
so it looks better and gets people into our dealership. They acted like this type of deception was
accepted and condoned by even the web owners. VERY disappointing.
Feb 21, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Feb 21, 2023
Response from current dealership:
Hi George,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Ended up paying 38k with add one we didn’t want and aren’t completely happy ..our sales person is a star. The financing manage nothing great to say,
Feb 21, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Feb 21, 2023
Response from current dealership:
Ronny,
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!
Feb 17, 2023
Response from current dealership:
Hi Lionel,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had a appointment Saturday and went in and sat with Khan. Told him about all the vehicles I wanted to see that were listed on the site and guess what, all of the 6 vehicles I asked for were either sold or didn’t pass inspection smh. Why tell someone to come in to take a look at the vehicles when you don’t have them?
Feb 23, 2023
Response from current dealership:
Pete,
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact Bibi Singh at 718-515-4600 ext 2084. We look forward to working together with you to come up with a solution.
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact Bibi Singh at 718-515-4600 ext 2084. We look forward to working together with you to come up with a solution.
My experience was amazing, I will recommend this place 100% Mia, the customer sells rep. Did an amazing job. Thank you.
Jan 26, 2023
Response from current dealership:
Hi Gloria,
We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.
We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.
Jan 24, 2023
Dealers don’t like when you get financed before coming into the dealer they like to do the financial work themselves so they can add the extra dealer fees on the back end. I went into the dealership today with an appointment already made and my financial manger already contacted the dealer. All they had to do was send the bank the certificate of sale but they didn’t instead when they found out I wasn’t financing directly through them they started lying immediately and saying the car was sold. I went outside contacted the dealership on another phone and they said it was available after that MR CLEAN in the show room came up to me and said the car wasn’t available but he’s terrible at lying. Afterword I called again to confirm availability and the lady on the phone said it was getting inspected then she said it wasn’t on site. After that she said it wasn’t available. So everyone is just full of lies here.DONT SHOP HERE.
Jan 26, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Jan 24, 2023
Response from current dealership:
John,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 19, 2023
I called, I made the appointment on the scheduled day, I asked if the car was available and they confirmed YES. When I got there the car didn't exist and they wanted to sell me another one a year less and more miles more expensive. Don't Trust the ADVERTISEMENTS. Very Bad. I call Other Dealer e Buy My CAR !!!
Jan 22, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Yesterday I went to this dealer when I reached there after 4 hours drive from Harrisburg, PA to dealer address they started documentation take my ssn , signature and my drivers license after waiting 4 hours. In the end they said this price is wrong putted on their website, CarGurus and cars.com so real price is 10,000 more that why they can’t sell Cadillac car to me on listed price then I refused to pay $10000 more money and I asked to give back my documentation which have my ssn, drivers license and signature but I didn’t give me back . They are scammers keep away from them.
Jan 28, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Jan 18, 2023
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
DO NOT GO TO THIS DEALERSHIP!!! I spent 4
hours there and get nothing. It seems like to
price is very cheap here, but after you spend
3-4 hours there and finally get into the price,
you will find out that they add 6k more to the
price. When I was asking questions to the
salesman, he never reply directly and want me
to wait there. I believe he thinks that the more
time I spend there, more likely I will buy the
car. Do not believe if you see a price that is too
good to be true.
Jan 4, 2023
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Dec 29, 2022
Response from current dealership:
Michael,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Dec 26, 2022
Helpful
Dec 27, 2022
Response from current dealership:
Hi Jaafar,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Good dealership and quick response. Thorough follup communication as well. I did not putchase from them, but probably would in the future.
Dec 19, 2022
Response from current dealership:
Hi David,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dec 16, 2022
Got an amazing deal without any dealer fees! What a breathe of fresh air!
Dec 19, 2022
Response from current dealership:
Hi Christian,
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Dec 10, 2022
What an awful dealer! Typical bait and switch. Advertising cars they do not have or with the prices completely not reflecting the price they are charging.
Shameful! Stay a mile away!!!
Dec 19, 2022
Response from current dealership:
Marcin,
We regret to hear that you are displeased with your recent experience with us. Please reach out to Bibi Singh at 718-515-4600 ext 9013 when you can so we can address this situation directly. Thank you and have a great day.
We regret to hear that you are displeased with your recent experience with us. Please reach out to Bibi Singh at 718-515-4600 ext 9013 when you can so we can address this situation directly. Thank you and have a great day.
Dec 10, 2022
Great experience, they said they didn’t have any dealer fees and they truly don’t. Nice for a change compared to the other stores I have been too
Dec 13, 2022
Response from current dealership:
This is true! Come back soon if we can do anything else for you.
Dec 3, 2022
This is a SCAM!!!! A bait price. Once you get there they add insane fees. They've created almost 9k in fees after
Dec 6, 2022
Response from current dealership:
John,
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact Bibi Singh at 718-515-4600 ext 9013. We look forward to working together with you to come up with a solution.
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact Bibi Singh at 718-515-4600 ext 9013. We look forward to working together with you to come up with a solution.
Dec 5, 2022
Response from current dealership:
Hi Darnell,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Nov 29, 2022
Victory Mitsubishi does not charge dealer fees, so I went with them. Was a long drive but they honored what they said on the phine
Dec 1, 2022
Response from current dealership:
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 26, 2022
Little bit of a wait, but they had no dealer fees like they promised.
Nov 28, 2022
Response from current dealership:
Hi Berube,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 21, 2022
Great experience, no dealer fees
Nov 28, 2022
Response from current dealership:
Hi John,
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 22, 2022
Response from current dealership:
Hi Taras,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Today I drove 81 miles to this dealer and after speaking to sales officials prior to me leaving my house and confirmed clean title. When I arrived I was told by sales man and manager that this car hah structural damage and is is indeed a salvage car. However they did have another one higher priced to sell me. Sleezy dealership. They will not get a dime from me.
Nov 28, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
When every you come across this dealership, no matter how good the deal may seem, just skip it. I tried to give them the benefit of doubt but got the same response/treatment as everyone else. “The car was already sold but we can show you something thousands more.” I came in cash in hand to 6 sales people hanging around outside unprofessionally, no one eager enough to entertain a customer because they’re all gossiping. The most help I got was over the phone by the receptionist
Nov 11, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Nov 1, 2022
Let me tell you, busy place you may have to wait, but there’s no fees. So to me it’s worth the trip!
Nov 4, 2022
Response from current dealership:
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 31, 2022
They did call me a lot on the same day I had an appointment, but nonetheless they honored the deal they promised on the phone. Look for Christian!
Nov 3, 2022
Response from current dealership:
Hi Kerstin,
We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!
We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!
Bait and switch 100% do NOT go here to
buy a car!! Horrible experience!! We drove
there from the Hamptons and got screwed
over!! Resist the urge on the low price and
stay away!! Scammers!!!
I showed up to the dealer and they lied to
me and said the car was on a test drive.
Nov 2, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Oct 28, 2022
Nice people, really long wait, and the place is packed. But they worked with me while I had a bad experience at a different dealer. I am happy with my purchase
Nov 1, 2022
Response from current dealership:
Hi Iena,
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Oct 27, 2022
A very busy dealer, the wait isn’t the best but that’s cause they had a lot of other customers. I didn’t experience that elsewhere, usually there was another person or two being attended too. In any case I got a great deal, and I appreciated their willingness to make sure my budget was met.
Nov 1, 2022
Response from current dealership:
Nicole,
Thank you for your review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future
Thank you for your review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future
Oct 27, 2022
Large dealer, with a very large and extensive selection. They had multiple lots with a so many different type of cars. They do have a caring team, my sales consultant Ayah didn’t really care too much about making the sale. She was mostly concerned that everything was meeting my budget and if I truly liked the car. She even spent a few minutes making my daughter laugh and made sure she had snack, that I approved of. Thanks Victory!
Nov 1, 2022
Response from current dealership:
Hi Janina,Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Oct 24, 2022
Jesica, the sales rep was not very professional
I had to call four time requesting pictures of the car that I was interested but she sent me pictures of a different car.
Oct 26, 2022
Response from current dealership:
Hi Duvan, please give me a call at 718-515-4600 ext. 2084. Thank you Reena
I don’t like to give reviews usually , but I feel it’s a dishonor to the public not to .
We saw a vehicle on CarGurus with Victory Mitsubishi and decided to go take a look
As the price was appealing . Once we got there we were told that the car has a problem and it’s not available for sale , yet it’s posted for sale still . We were told that we can see another car with much better trim with less miles , practically new , we agreed but decided to think about it for a bit .
Non the less called the dealership and spoke to the sales rep about it , were not told anything but that he will speak to his manger . We returned few hours later , were greeted buy the same rep , we sat down to fill out the credit application , discussed how we will pay , he left and few minutes later called us to see the manager , which advised us that the car is sold but we can purchase a brand new car instead …. New way of luring you in . On top of it , nasty and unprofessional management. Waste of time
Oct 27, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Oct 14, 2022
Response from current dealership:
Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you & we look forward to serving you again in the future.
They made me drive 3 hours telling me over the phone that the car is there and when I get there he tells me the car has frame damage but it does not say that on the picture
Oct 14, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Where do explain this place wow, Scam first of never show any of the people who came to the car they wanted everyone single person was told to leave those car did not exist and there was no real explanation but that the cars were damaged and would even let none of us see them for nothing in the world. The cars they really Selling cost more than 30,000
Oct 14, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Oct 10, 2022
There’s a reason why they won’t give you a bill of sale until you come in. Went in for their 2019 Honda Accord EX-L that they had priced at $22,995 only to be told that the full price is over 33k with 8k plus in fees alone. It was a joke. Really dishonest!
Oct 28, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Oct 3, 2022
Response from current dealership:
Hi Mark,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Sep 23, 2022
Response from current dealership:
Hi Timothy,
Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you & we look forward to serving you again in the future.
Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you & we look forward to serving you again in the future.
Big scamers, Please stay away from these people. They don't have this car and just want you bring in their showroom they posted this add. I spent 2.5 hours to reach them from sourh jersey. When reached these people playing games taking my info and said provide your SSN then will show you car, i told them need to by cash and he said we don't sell car on cash you have to take 50% loan on it. I told them ok show me car and these scamers start scam, we don't have that car right now in showroom for sale. I was look stupid that time. Please stay away from them spent 5 hours in traffic pay tolls,gas for nothing.
Sep 19, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Very bad impression and experience don't go there this ppl west your time full of lies
And the Car I Chose the said last night some one deposit it why did you ppl Make an appointment if already car sold. And they are showing me different car which I am not interested west 2 hours just sit down nothing very bad
Sep 16, 2022
Response from current dealership:
Zeeshan,
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. We would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Bibi Singh at 718-515-4600 ext 9013.
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. We would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Bibi Singh at 718-515-4600 ext 9013.
Sep 13, 2022
Response from current dealership:
Hi Stacey,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Provided CarFax for the car. It was not what I wanted. I am still getting routine email from them, but not
a burdensome amount.
Sep 5, 2022
Response from current dealership:
Paul,
Thank you so much for taking the time to leave an excellent rating. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. Please let us know what we can do for you in the future.
Don’t recommend. This dealer is high volume and customer service isn’t their focus. Jasmine the sales person was rude and inpatient when requesting additional pictures of a vehicle that had an accident reported, claiming the car was in perfect condition (perfect would be zero accidents). Anyways, never got pictures or a call back. Took my business elsewhere. You get what you pay for with discount car dealers.
Sep 2, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Their approach is questionable. I have many years in the car business and closed deals with people before they set foot in the dealership. These new sales people don’t have a clue and kept pushing me to make an appointment to come in. All I needed is for them to confirm they have the vehicle and a price in writing. After all, most shoppers already drove multiple vehicles before reaching out to a dealer to make a deal. During my years in the car business, an internet shopper was a easy deal! For some reasons, these dealers act like they’re hiding something. They’re lazy and don’t want to work a deal by meeting people where they are.
Jul 19, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Jul 15, 2022
Response from current dealership:
Hi Adolfo, Great to hear! Have a wonderful day
Jul 8, 2022
Response from current dealership:
Hi Lee,
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
Jul 7, 2022
Response from current dealership:
Hi Maurice,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Jun 29, 2022
Horrible service, unprofessional very rude I called asking if you had a vehicle available they said yes when I got there never had it and told me that I wasn’t approved and they had just sold it they said which they were lying no desk know computers no waiting area very horrible experience I would never recommend
Jul 1, 2022
Response from current dealership:
Ryan, thank you for bringing this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. We are very disappointed to hear that these needs were not met. Please contact our office so we can investigate this for you. Thank you for your patience, and we hope to hear from you soon.
Jun 21, 2022
Response from current dealership:
Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you & we look forward to serving you again in the future.
They dishonest. Before I go to them, I called them up to confirmed that the price I saw which was 21995 is the price no any additional charges. They said yes but after signing the paperwork I found out they charged me additional $ 4000 .
Jun 13, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Bait & switch dealership.
Theyâre offering this vehicle for sale below market value which I assumed was because of the 2
accidents reported. This isnât the case. Theyâre using it to drum up interest and sell you different
vehicles on their lot.
Iâve contacted them twice. Once in CarGurus and once through another site. They provided two
different excuses on why the car was unavailable and why they couldnât provide pictures. Both
times they tried to sell me a different more expensive car.
Today I get a notification from CarGurus that theyâve lowered the price.
Jun 7, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Jun 2, 2022
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
May 23, 2022
Was good but they charge more then the listed price instead of 12,995 they charge me 16,995
May 25, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
May 20, 2022
Seen a car online called them and They told me they have the vehicle showed up for my appointment for the test drive and they didn’t have the vehicle at all said it was in the getting serviced. Told them that’s the only car I wanted to see and I have work. The owner cliff interjected and tried to get me to look at other cars. A week later they called and said the car was back I went the same day they told me to come in and they had me waiting for an hr because the car still wasn’t there after they said it was . Finally test drove the car it was listed at $24,780 and ended up coming out To be 34k before the taxes and dmv fee and they only want you to use in-house financings. Rhonni was the sales rep and cliff the manager kept interjecting throughout the visit. Whole time I was there kept informing me about other people coming to see the car. Sat there for 8 hours to finally see the finance team to see the final scam . Credit score is 660 they wanted me to put down $6k for 694 for 72m
May 25, 2022
Response from current dealership:
Hi Lisa, Please give us a call at 718 515 4600
Wish I could give 0 stars . This is a Bait & switch dealer . Advertising a car with a good price to reel you in . I called and asked if a car was available they said yes and made me an appointment to see it . I drove more than a hour to get there . When I get there they say the car isn’t available but say they have similar that they can show me that’s around “the same price” . The cars they showed me were about 10 -$15,000 more than the advertised car and had nothing I was looking for . They are very misleading & unprofessional
May 10, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Ran my credit without letting me know. Then wanted a ridiculous down payment on top of my trade in. Never again
Apr 29, 2022
Response from current dealership:
Jeremy,
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to Bibi Singh at 718-515-4600 ext 2084 at your earliest convenience to discuss how we can turn your experience into a positive one.
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to Bibi Singh at 718-515-4600 ext 2084 at your earliest convenience to discuss how we can turn your experience into a positive one.
Helpful staff but price was too much for me. I will try them again when they
have better deals for what I want.
Apr 7, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Tell me the car is available, let me drive all the way to them and then when got there they tell me the car is sold
Apr 7, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Mar 25, 2022
Good
Mar 30, 2022
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
pathetic, the car doesnt exist, they list it , delist it now listed again yet never available. typical add
car but worse
Mar 22, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I had to call them 4 times. Filled out credit application online. They refused to give me any details about the financing unless I drove 90 minutes to the dealership.
Mar 14, 2022
Response from current dealership:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon
Feb 25, 2022
Very Professional and prompt
Mar 1, 2022
Response from current dealership:
Adrien,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Feb 15, 2022
Response from current dealership:
Melvin,
We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.
We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.
Feb 15, 2022
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Feb 11, 2022
Just couldn't get time to travel to dealer. Very Responsive.
Feb 15, 2022
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Feb 2, 2022
Response from current dealership:
Hello! Thank you for this wonderful review. We hope to be of service to you in the future. Have a great day!
Jan 3, 2022
Prompt answer, not so many details
Jan 6, 2022
Response from current dealership:
Thank you so much, Elvira, for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Victory Mitsubishi, if there is anything else we can do, do not hesitate to contact us!
Dec 31, 2021
Response from current dealership:
Hi, we're so glad that Jason was able to go above and beyond your expectations! Thank you for choosing Victory Mitsubishi and we hope to see you again.
Dec 28, 2021
Horrible!!!! The car did not turned on. They did a hard hit on my credit.. sending it to 10 banks!!! I do not recommend it. Service was lame. Staff needs training
Dec 31, 2021
Response from current dealership:
Dear Clary, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. Bibi Singh would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to them at bsingh@victorymitsubishi.com.
Promised the car was there. Made the trip an hour later it was sold and off the lot. Bunch of lies
Feb 4, 2022
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact me, Bibi Singh at bsingh@victorymitsubishi.com. We look forward to working together with you to come up with a solution.
Dec 7, 2021
Response from current dealership:
Hello Guilietta, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Nov 30, 2021
Response from current dealership:
Thank you so much, David, for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Victory Mitsubishi family!
Nov 24, 2021
This dealership has people who have attitude. I was trying to negotiate with him. And they offered him 20,000 because the door was changed and never reported on the DMV. The car was crushed in the front bumper and never reported it was painted. The sales person is very rude when you talk to him. Never gives you any attention even though if you do it dealing with thousands of dollars. The guy name is Mike and the other guy name is Daniel. What I advise you is you never go to this place. Basically they have no respect for the customers.
Nov 30, 2021
Response from current dealership:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. At your earliest convenience, please reach out to Bibi Singh at bsingh@victorymitsubishi.com so we can resolve this problem.
Nov 24, 2021
This dealership should not be selling cars on portals that feature cars outside their zip code. First dealer sales people do not communicate well. You get a canned message and when you attempt to start a dialogue and ask questions they go silent. They expect all customers to visit the dealership before discussing a vehicle. Today, customers expect to discuss vehicles, gather necessary data and purchase online without the hassle of visiting. Very disappointed as they have the vehicle I have been seeking. Also tried elevating to person mentioned on reviews- no call, no email, nothing!
Nov 30, 2021
Response from current dealership:
Dear Kevin, we apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Bibi Singh, at bsingh@victorymitsubishi.com at your earliest convenience.
Drove over an hour and a half to buy this vehicle and when I got there one of their rude salesman lied and refused to show me the vehicle, because I offered to pay with cash instead of applying for auto finance.
DON’T WASTE YOUR TIME GOING THERE!
Dec 7, 2021
Response from current dealership:
Dear Juan, thank you for bringing this to our attention. At Victory Mitsubishi, we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients. Please reach out to Bibi Singh at bsingh@victorymitsubishi.com so we can look further into the matter.
Nov 19, 2021
Very good place to find cares
Nov 30, 2021
Response from current dealership:
Hi there, Antonio. Thank you for the kind words. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you received. We hope to see you again soon. Enjoy the ride!
Nov 17, 2021
Very good
Nov 30, 2021
Response from current dealership:
Thank you for the five-star review, Chip! Please let us know what we can do for you in the future. Have a great day!
Nov 11, 2021
Best service ever
Khan is truly the best
Highly recommend this dealership
I'm happy I'm
Feb 4, 2022
Response from current dealership:
Thanks for highlighting Khan who helped make this such a great experience, Yajaira. Please let us know what we can do for you in the future. Have a great day!
Nov 3, 2021
Sales agents are very helpful and they try to help you get the vehicle your interested in. The price on the internet was the same as when you get to the dealership which is very rare.
Nov 6, 2021
Response from current dealership:
Hello, we're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Victory Mitsu and we hope to see you again.
Dealer doesnt sell “remotely” so they were not even willing to have a conversation unless I traveled 1000 miles to come into dealership
Oct 12, 2021
Response from current dealership:
Dear Alex, thank you for bringing this to our attention. At Victory Mitsubishi, we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients. Please reach out to Bibi Singh, Business Manager, at bsingh@victorymitsubishi.com so we can look further into the matter.
BE VERY CAREFUL… THEY ARE LIERS
I called them to make sure there is no bogus fee/ Hidden charges to make sure i don’t waste my time going there. they would tell you its only $75 dealerships fee plus state tax BUT when you actual go there they try to charge you another $5000 as dealer fee and some other BS.
FOLKS NEVER GO THERE.
I Drove there 3 hr from NJ waisted my time and money to get there.
Oct 9, 2021
Response from current dealership:
Dear Naveed, thank you for bringing this to our attention. At Victory Mitsubishi, we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients. Please reach out to Bibi Singh, Business Manager, at bsingh@victorymitsubishi.com so we can look further into the matter.
Sep 23, 2021
Good
Sep 24, 2021
Response from current dealership:
Hello Carlos, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
They had the car as advertised, everyone was very nice but the car had a ton of hidden fees
Sep 21, 2021
Response from current dealership:
Hi Katrina, thank you for your lovely review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Victory Mitsubishi.
Went to the dealership 9/4, the experience was terrible. Very Unorganized and the sales associate was lazy and annoyed that I wanted to test 3 vehicles. The financial team wasn’t helpful either. I’m upset that I didn’t leave before having them run my credit. I expected much more, and they couldn’t deliver. Not the best experience
Sep 13, 2021
Response from current dealership:
Dear Tracey, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact me, Bibi Singh, Business Manager, at bsingh@victorymitsubishi.com. We look forward to working together with you to come up with a solution.
Aug 30, 2021
Most dealers are just looking to take advantage, at Victory it was much different. Slow smooth process with an understanding sales team
Sep 3, 2021
Response from current dealership:
Thanks, Gabrielle, for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!
Car I was scheduled to test drive and hoping to purchase was not available upon arrival. Very bad customer service experience.
Sep 3, 2021
Response from current dealership:
Dear Jamar, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better. Please feel free to reach out to Bibi Singh our Business Manager at bsingh@victorymitsubishi.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
The car was listed for $16,995 and the final sale price was $22,000. The fees this dealer applied were absurd.
My credit was run without verbal approval from myself prior to even discussing pricing on the car, in what I can guess was an attempt to pressure me into buying the car due to the credit inquiry already having been made.
The manager I spoke with actually said the words "I cannot sell you this car for the advertised price."
Simply put, I recommend NOT wasting your time or credit inquiry at this sketchy-at-best establishment.
Aug 14, 2021
Response from current dealership:
Dear Jamison, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better. Please feel free to reach out to Bibi Singh our Business Manager at bsingh@victorymitsubishi.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Jul 30, 2021
Response from current dealership:
Hi Andre, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Take care.
He started texting me but he wasn’t very helpful because I was asking afew questions and he was answer to me with short answers which I wouldn’t understand what he meant and after afew texts he just stopped responding to me and never got back to me!!! That’s the bad customer service.
Jul 7, 2021
Response from current dealership:
Dear Shahin, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. We would love the chance to speak with you regarding any concerns you may have. At your earliest convenience, please reach out to Bibi Singh, Business Manager, at bsingh@victorymitsubishi.com.
They will not sell to out of state buyers. They refuse to have a PPI done on the vehicle because
they more than likely have issues they don't disclose.
Jul 4, 2021
Response from current dealership:
Chris, thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
When I went to Victory Mitsubuishi I had 0 hope that o was going to get the car that I wanted due to issues on my credit but when I worked with Jesus he mad it happen for me I was so surprised when I was approved this is definitely the place you wanna go for your next car thanks again guys!!!
Jun 8, 2021
Response from current dealership:
Hello Nasere! Thanks for highlighting Jesus, who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Emailed them no response for 3 day. Talked over text and someone said the person knows will contact me asap. I don’t understand why would you do that to someone who’s interested in your product?
May 27, 2021
Response from current dealership:
Hi Guru, thank you for bringing this to our attention. I try looking up your info in our system unfortunately I was unable to find it because I have limited info. Please give me a call at 718-514600 Ext 2084 so i can assist you. Thank you Reena Singh.
They add on 5 k to price. They get you there
then add on a bunch of crap 14k turned into 19k.
Scam
May 28, 2021
Response from current dealership:
Dear Zart, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to Bibi Singh, our General Manager, at 718-515-4600 ext. 2084 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Poor experience, wasted my time. Car has been wrecked and repaired. I inquired about the damage when I arrived. Sales rep claimed they didn’t know. Waited 40-50 mins for used car manager only to discover my assumption was correct regarding the repaired damage. Additionally the price is considerably higher than similar local cars that have not been wrecked.
In short find a dealer who will be honest and won’t waste your time.
May 25, 2021
Response from current dealership:
Dear Eric, thank you for bringing this to our attention. We want all of our customers to leave feeling like they've received the utmost in customer service. Please contact our Business Manager, Bibi Singh at (718) 515-4600 ext. 2084 so we can look into this for you.
The service agents are not professional. they took an extremely long time to us speak to us and just tell us whether the price of the car was negotiable. the associate knew almost nothing about the car. I will never return to this establishment.
May 22, 2021
Response from current dealership:
Dear Eric, thank you for bringing this to our attention. We are concerned about your comments and would like to contact you to discuss this matter further. At Victory Mitsubishi, we take customer reviews very seriously. Please contact Bibi Singh, our Business Manager at (718) 515-4600 ext. 2084. We look forward to working together with you to produce a solution.
They weren’t completely upfront about the condition of the car. I was told inaccurate information over the phone about the vehicle and if they could certify it. My sales person was not the least bit friendly borderline rude. It seemed like he didn’t want me to examine the vehicle before I purchased it. He immediately tried to get me to fill out A credit app before they even test drove the vehicle. I drove over four hours to see this vehicle to be completely disappointed. The vehicle had three different tires, a chip/ crack I n the windshield and it had damage on the passenger fender that they tried to hide.I also had to wait over an hour for them to detail the vehicle after I arrived. Worst experience at a dealership I’ve ever had I do not recommend anyone purchasing a vehicle from victory Mitsubishi.
May 15, 2021
Response from current dealership:
Dear Matthew, on behalf of Victory Mitsubishi, I would like to apologize for your frustrating experience. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at 718-515-4600 ext. 2084 at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Bibi Singh, Business M
More ...
I didn’t get that car but I got a great car. They worked with me to get the job done and the outcome turned out to be better.
May 4, 2021
Response from current dealership:
Hi Keyana, thank you for this great feedback! Have a wonderful rest of your day.
Apr 28, 2021
I tried asking them questions the same day and they couldn't provide me any of the information that I wanted. Overall it was a waste of time, not to mention the price changed from what it was originally which kept me from continuing with them. I would not suggest this dealer, and if you're looking for info just get a carfax report at this point cause they never wanna disclose anything until you've already signed the dotted line.
Apr 30, 2021
Response from current dealership:
Dear Dan, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better. Please feel free to reach out to 718-515-4600 ext. 2084 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.”
Fantastic i picked this one up, out of all the others good people down at Victory Mitsubishi... khan is the guy to see .....
Apr 26, 2021
Response from current dealership:
Nathaniel,
Thank you for choosing Victory Mitsuibishi. We are happy to see that you had a great experience with our team and that Khan was able to provide you the top-notch service he is known for. We hope to see you again soon.
Thank you for choosing Victory Mitsuibishi. We are happy to see that you had a great experience with our team and that Khan was able to provide you the top-notch service he is known for. We hope to see you again soon.
Apr 26, 2021
Response from current dealership:
Derick,
Thank you for the great review and for choosing Victory Mitsubishi. We are pleased that you found our staff to be responsive, informative, and able to offer you a great price. We value you as a customer and appreciate your business. Have a great day.
Thank you for the great review and for choosing Victory Mitsubishi. We are pleased that you found our staff to be responsive, informative, and able to offer you a great price. We value you as a customer and appreciate your business. Have a great day.
Apr 10, 2021
They said the car was available drove over a hour to get there and called on the way because the car wasn’t online anymore they said it’s still available when I got there it was gone not even on the lot
Apr 20, 2021
Response from current dealership:
Dear Tyler, we apologize if your experience at Victory Mitsubishi was less than satisfactory. We want all of our customers to leave feeling like they've received the utmost in customer service. If you would like to discuss any concerns, please contact us at (718) 515-4600 ext 2084.
Dealer couldn't even get me pictures of the car knowing I would have to drive over 1 hour to test drive and possibly purchase it.
Mar 27, 2021
Response from current dealership:
Damion,
Thank you for bringing this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. Please contact our Business Manager, Bibi Singh via email at bsingh@victorymitsubishi.com so we can investigate this for you.
Thank you for bringing this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. Please contact our Business Manager, Bibi Singh via email at bsingh@victorymitsubishi.com so we can investigate this for you.
BUYER BEWARE. I’M SAVING YOUR PRECIOUS TIME. DON’T GO THERE.
I wasted my 7 hours driving.
First of all. Sales Reps. have the obligation show the vehicle to customer and test drive before taking notes or personal information, financial assets. For some reason, when I got there the sales manager didn’t want to take the vehicle for test drive. I had to insist him for a test drive.
HIDDEN FEES/CHARGES THAT THEY DONT TELL YOY OVER THE PHONE. DONT WASTE YOUR TIME.
You must put $4000 down on Mercedes.
+Certification about $4000
+Processing Fees $1500
Excluding Taxes, DMV, Title, Doc/Dealer Fees.
Certification is up to me if I want to get it or not. Don’t force customers to buy yours, while I might find elsewhere in decent price.
I don’t know what else to say, just don’t go if you don’t want to get HEADACHE. I guess they only scam low income guys or those who don’t understand English.
ADVICE TO DEALER
Be honest and transparent
Mar 20, 2021
Response from current dealership:
Dear Manny,
On behalf of Victory Mitsubishi, I would like to apologize for your frustrating experience you had with us. The situation you described is not typical for our dealership, and your feedback has been taken into serious consideration. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Please contact me on 718-515-4600 ext 2084. Thank you for alerting me to this issue and I look forward to speaking with you soon.
Regards,
Bibi Singh
On behalf of Victory Mitsubishi, I would like to apologize for your frustrating experience you had with us. The situation you described is not typical for our dealership, and your feedback has been taken into serious consideration. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Please contact me on 718-515-4600 ext 2084. Thank you for alerting me to this issue and I look forward to speaking with you soon.
Regards,
Bibi Singh
Feb 28, 2021
Very bad people we like this Cadillac sales man take our info run my credit everything was fine they ask do you have any trade I say yes I do bring it I go bring my suv next day to finish everything they said we sold that suv then the manager come acting like nothing happen we drive from Pennsylvania it’s 21/2 hrs drive very Disappointed so I tell everyone be careful they’re on the stay with their work very unprofessional please be careful with these people
Mar 20, 2021
Response from current dealership:
We wanted to let you know that we take all of our customer comments very seriously and use them as a way to continue to improve our processes and customer experience. It is important to us that our customers are more than satisfied and we would like the opportunity to discuss your visit in greater detail. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please email our Business Manager, Bibi Singh, bsingh@victorymitsubishi.com at your earliest convenience to discuss this matter. Thank you!
I read the reviews about how sketchy this dealer was, but figured i would give them
a try. I drove 2 hours to be told the car was in repair due to a bent rim that
apparently happened overnight. DONâT waste your time. Donât go to this dealer.
Mar 20, 2021
Response from current dealership:
We wanted to let you know that we take all of our customer comments very seriously and use them as a way to continue to improve our processes and customer experience. It is important to us that our customers are more than satisfied and we would like the opportunity to learn more from you about your visit. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the experience you had. Please email our Business Manager, Bibi Singh, bsingh@victorymitsubishi.com at your earliest convenience to discuss this matter. Thank you!
Came to Victory Mitsubishi to see a 2017 Maserati Levante
Car was dirty inside, crusty juice on the doors, damages all over the trunk, residue all on the buttons and screens, and smelled like the Cologne of the last person who owned it and funky, not cleaned AT ALL.
THEN told me the price would me $10,000 more....yes $10k MORE than the listing price because I was paying through my credit union(I got pre-approved for)or cash.. typical FRAUD ADVERTISING and baiting. I told them hell no and they walked away .. they have about 20 staff on the floor working and half of them keep taking their masks off. People in and out because they are baiting with low prices and then try to press you to get their financing to jack up the rate and add fees. No where in America is a $30k car worth another $10k in fees this did NOT even include the tax ...tag...title and warranty .
Don't waste your time... STAY AWAY.
FYI to dealer... find a better way to sell cars... the fraud baiting is outdated.
Mar 20, 2021
Response from current dealership:
Thank you for bringing this to our attention. At Victory Mitsubishi, we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients. We would like to talk to you personally about your experience. We apologize for any frustration you may have experienced with your experience at Victory Mitsubishi. Please reach out to our Business Manager Bibi Singh via email at bsingh@victorymitsubishi.com at your earliest convenience so she can discuss your experience with you personally. We would love the opportunity to make your experience a 5-Star one. Thank you again for
More ...
Feb 6, 2021
Alex M and the team at Victory helped me get into the car i wanted!! Thank you guys for such a great experience!! Worth the trip from MA to NYC
Feb 11, 2021
Response from current dealership:
Manuel,
We're happy to hear that you're pleased with the level of customer service you received here at Victory Mitsubishi. Thank you so much for being one of our valued customers and we look forward to your next visit!
We're happy to hear that you're pleased with the level of customer service you received here at Victory Mitsubishi. Thank you so much for being one of our valued customers and we look forward to your next visit!
Jan 18, 2021
If i could select zero stars i would. They are liars. I
called on a Thursday and scheduled to see and
test drive the car (2019 E-300) for Sat Jan 16.
Once I stepped in, they started with their lies; the
car was not ready. I was told to comeback on
Monday. Came on Monday the car was still
parked in the lot and I did call before stepping in
and they confirmed it was ready for test drive.
Thereâs something fishy about this specific E-
class thatâs why they wonât let you test drive it.
They are liars, very dishonest people. Do not buy
from them. Biggest mistake you could ever make.
Feb 1, 2021
Response from current dealership:
Seydina,
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. Our Business Manager, Bibi Singh, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information to her at bsingh@victorymitsubishi.
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Victory Mitsubishi. Our Business Manager, Bibi Singh, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information to her at bsingh@victorymitsubishi.
Jan 15, 2021
Comparing to other dealership i visited they were way better. Very nice and professional. Price wasn't bad.
Jan 19, 2021
Response from current dealership:
Amir,
We are happy to hear that you enjoyed your visit to our dealership. Thank you for the feedback. We strive to give our customers the best service experience possible!
We are happy to hear that you enjoyed your visit to our dealership. Thank you for the feedback. We strive to give our customers the best service experience possible!
Horrible experience, guy who claimed to be a manager didn't let me even see the vehicle before he started listing all the fees and right after the list price he adds a over $5,000.00 fee for what he said was the cost of owning a maserati and then added state taxes and other fees. Little did he know I already bought several Maserati's before and have never hear of such a fee. Its a shame someone would try to scam people like this.
Didn’t buy but when I went and spent 2 hours they didn’t seem to know what car I was looking for. Seems like lot has a lot of cars missing parts including one with a windshield. My guess is they buy mostly auction cars that need work.
Dec 8, 2020
Response from current dealership:
Danny, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Bibi at 718-515-4600 ext 2084 to discuss your concerns, as your satisfaction is of utmost importance to us.
Dec 4, 2020
They will give you a 100% FALSE approval and say anything to get you inside the dealership. Told them I was traveling from out of state (MD to NYC). They gave me a downpayment amount (2k) and official approval (please keep in mind, they “pre approved me” then “ran my actual credit” all over the phone). So after confirming multiple times to avoid wasting a trip, I got a friend to drive me to NY ($100). Get to NY, credit never ran. No bank could approve me. Everyone just looking like “Oops”. They even tried to convince me to get my ride (or “anybody”) to co/sign for me, guaranteeing I could leave with the car. Clearly they don’t understand the commitment that comes with co-signing, and on professional level, made us both uncomfortable being pressured to do this, when we already had an understanding.
I never once seen the car when I got there, they were “looking for it”. No test drive, never laid eyes on the car.
My dealer was handsome, so ... that’s where the 1 star comes from.
Dec 5, 2020
Response from current dealership:
Hi Kahshan, Thank you for your feedback. Our Credit approval is done online and not by phone due to compliance reasons credit approval varies depends on lenders approval / vehicle / Income and so on. Please give me a call @ 718-515-4600 ext. 2084 and ask for Reena I will glad to assist you.
Dec 4, 2020
Response from current dealership:
Ramon, thank you for the high star rating. We hope you have a great day!
I will say just this I will never buy on other car
from them ... well the car was all dirty and the car
also needed a service they didnât do it, they did
not explain anything about the car ... the only
thing they was care about selling thatâs all...thatâs
why never again.....
Oct 29, 2020
Response from current dealership:
Juan, thank you for bringing this to our attention. We want all of our customers to leave feeling like they've received the utmost in customer service. Please contact Bibi at 718-515-4600 ext 2084 so we can look into this for you.
I do not recommend this place they lied to me I drove almost an hour and when I got to the place the car was in the workshop
Oct 29, 2020
Response from current dealership:
Carlos, we apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Bibi at 718-515-4600 ext 2084 at your earliest convenience.
I had an appointment for this car 2012 Honda Pilot I received call and email confirmation ‘
Went with kids and family drove 60 miles in a very rainy day when we arrived there the dealer said the car is already sold. After we asked for another car said 10,000 waiting for hours when finalized the car was 14000 without tax and all other charges my worst day of my live.
Oct 29, 2020
Response from current dealership:
Mohammed, on behalf of Victory Mitsubishi, we want you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact Bibi at 718-515-4600 ext 2084. Thank you for alerting us and we look forward to speaking with you soon.
They told me I was qualified for a high end car prior to our meeting. Victory said I had a deal with Ally bank. When I flew in from over 550 miles away... I changed our meeting to 8:45 am. They agreed to the time. I arrived at the location & I had to wait nearly an hour before being helped. The Mercedes I reserved before flying in... I was told it was sold the night before I arrived. Keep in mind I was supposed to test drive it. Then they said one hour into our meeting that I only qualify for a Mitsubishi. I denied them due to the horrible business ordeal and I caught the next flight home within hours.
Oct 8, 2020
The People are very helpful and attentive to what your looking for. The gentleman that served me was sincere. The selections was Huge, they have a lot of nice vehicles. Amber is Amazing and called us as soon as I sent a message through the website.
Oct 15, 2020
Response from current dealership:
Adam, We're happy to hear that you're pleased with the service you receive here at Victory Mitsubishi. Thank you so much for being one of our valued guests and we look forward to your next visit!
Sep 25, 2020
Waste of time. I verified and recertified with the VIN the car I was coming to see and when I drove an hour and a half to be told the car was not even om the lot and was in Long Island.
Oct 2, 2020
Response from current dealership:
On behalf of the sales team here at Victory Mitsubishi, I sincerely apologize that you had an unfortunate experience. The frustration you encountered due to miscommunication is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at bsingh@victorymitsubishi.com at your convenience. Thank you, Bibi
My experience with this dealership was horrible. I drove an hour away from my location and the car wasn’t there! The salesman communicated to me on the phone beforehand that the vehicle was at the location. However, the car was never there to begin with. Upon arrival, I was seated with a salesman, and the salesman asked about my inquiries. Then he explained to me that the car was 15 minutes away and that they were going to bring it to the location where I was at. Soon after he explains to me that they can’t bring the vehicle to me because someone else is seeing the vehicle, even though I was there first. This dealership is a waste of time!!! Please save your money and time.
Oct 2, 2020
Response from current dealership:
On behalf of the sales team here at Victory Mitsubishi, I sincerely apologize that you had an unfortunate experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to miscommunication is understandable and your experience is unacceptable. We would like to discuss this further with you, please don't hesitate to contact me at bsingh@victorymitsubishi.com at your convenience. Respectfully, Bibi
Aug 17, 2020
I verified that the car was on the lot 3 times - drove down to the Bronx - no car - they lied to me and tried to sell me
something different. It didn't even look like a car dealership - customers were being ignored - it was similar to a teenage
gathering - I have no idea what they did there.
These people are either completely clueless, or they are intentionally lying n their ads. They
constantly list VW Tiguans at "R-Line" models, when they are really the base "S" model. Either
they don't know what an 'R-line model is or they are lying, in order to get you to click on their ad.
I have contacted them to alert them about the mis-labeling of these cars in the ads, but months
later, they keep on doing it. It is annoying, as I have searches going to R 0 lines Sport models,
and these ads from this place keep popping up.
Aug 11, 2020
Response from current dealership:
Hi Marshall, I'm not seeing you in our system ever came into our dealership. Please give us a call at 718-515-4600 so I can assist you . Thank you Reena
Jul 28, 2020
Worst dealer I have ever been to first day they kept me there until 10pm and told me to come back early in the morning to sign paperwork for the car I was interested in so I come in at 11am the next day Jensen I spent the whole previous day sitting around for about 5 hours so when I came in the next morning thinking I’m good to go considering the owners son bye the name stravos guaranteed me he will have everything done by 11am here comes the next day I walk in and I’m told to sit and give them a few minutes after 3 hours I was told that they had to wait on a different bank and that now they need more money for the approval Jensen my credit score is almost a760 score I would never go back to this dealer in my life and recommend anyone thinking of buying a car from there just seems like a big mistake not only are the employees very unprofessional and lie to customers most of the cars have issues that they won’t take care of worst dealer anyone can ever go to is victory Mitsubishi
Jul 30, 2020
Response from current dealership:
Hi Orkan, thank you for giving us your feedback, we greatly appreciate it. When financing a vehicle they are several thing you need to keep in mind, especially with challenge credit, Lenders do not evaluate someone's credit by the credit score they go by history and amount of credit limit also how many account are open. Our managers always try their best to help all our customers sometimes it takes more than 24 hours depends on the situation. Please give us a call at 718-515-4600 and ask for Reena I will be glad to assist you. thank you again for choosing Victory Mitsubishi.
Jul 30, 2020
Response from current dealership:
Hi Belinda, Thank you for choosing Victory Mitsubishi. Please let us know if you need assistance with your vehicle 718-515-4600 . Thank you Reena
If I could give less stars I would. Receptionist and salesman weren’t wearing masks. I scheduled an appointment to see 2 vehicles they only had 1 buried in the bushes and the salesman beacons for me to come into the bushes instead of pulling the car out. The worst customer service I’ve ever seen. Oh he never introduced himself
Jul 10, 2020
Response from current dealership:
Hi Lorna, Thank you for your review. The stafty of our customers and staff is our number one priority, Please call me at 718-515-4600 ext 2084 so i can get some more info on your visit. Thank you Reena .
Horrible place to do business they had me wait around for hours waiting for the manager to talk to me he never did and once I asked to test drive the car I had interest in I was told I couldn't be it was in operable total waste of time
Jul 30, 2020
Response from current dealership:
Hi Guru, Thank you for coming in to Victory Mitsubishi, I apologize on behalf of our company and our staff that this was not explain to you previously, we do not do test drive due to Covid I hope you understand Please give us a call I will be glad to assist you with any question you may have 718-515-4600 . Thank you again Reena
Jun 21, 2020
They lie about prices to get you in the door. Went here to look at a 2017 Jetta listed at 14,995. My stepdad and I separately called to ask if this is the actual total price of the car and if there were any extra fees added onto the car. Same answer to both of us;14,995 total price, no extra fees besides dmv/tax. I have proof of it in a text conversation with Samantha. I brought a printed page of the online special as they requested. Asked AGAIN, we were told the SAME thing, car was great, filled out paper work to buy car and they hit me with a high interest and monthly payment for a good down payment and a credit score above a 720. They said the overall total of the car was 19,345 without interest or tax. 1850 dealer fee added, 2500 added onto the price. Joe in finance said “credit isn’t relevant to interest rate” but they ran mine anyways. Spoke to owner; treated us like we were idiots who didn’t know how to read. No wonder the car was on the lot for 100+, shady business practice
Jul 10, 2020
Response from current dealership:
Hi Johnna, thank you for your review, we greatly appreciate it. we always look for betterment for our company and staff. For us to give a total price there are multiple factors you need to take into consideration for EG: Sales taxes / title / Registration ECT. as far as the interest rate we DO NOT have control over that depends you your credit history that is determined by the bank. Please give me a call so I can assist you. 718-515-4600 ext. 2084 and ask for Reena. Thank you Again.
Jun 17, 2020
The car was already sold but they had another one a little bit for a higher price. Besides that the guy who were helping us was nice and helpful.
Jul 10, 2020
Response from current dealership:
Hi Kattia, thank you very much for your review, we greatly appreciate it. We have a huge inventory with over 500 Luxury vehicles in stock and changes daily. I do apologize for you not getting the exact vehicle you came in one, but I am happy we had one that you liked, and you purchase. Congratulation and welcome to Victory Mitsubishi family. Your priority is our number one goal. Please reach out to us with any question you may have 718-515-4600 ext. 2084 Reena.
Please don’t go to this dealer, you will be shocked and upset! I don’t where they got the pictures that are displayed but this dealership, is nothing what I expected!
The car was not in good condition at all and the manager tried to sell me the car and told me he could put a top coat on the car and have all the scratches and rust fixed, we all know when a car starts to rust that’s it no top coat is going to fix it and after a few car wash trips it goes away and Bam all that top coat will go away and your back at square one.
I honestly thought this was an actual dealership but it’s just one of those off the street cramped up one.
Don’t waste your time I promise you I wish I could get back the 1 and a half it took me to get there! I left in less then 7 minutes.
My test drive is scheduled for tomorrow. They have done an excellent job of communicating with me.
Jul 20, 2020
Response from current dealership:
Hi Art, Thank you for your review we greatly apprecited it .
I walked in the next day and sold myself the car lol. The process was a breeze because they listen to what I was saying. They didn’t try to upsale me and get me into a car I couldn’t afford. I def would recommend this dealership to my friends.
Jul 20, 2020
Response from current dealership:
Hi Guru, Thank you for choosing Victory Mitsubish and congratulation on your purchase, please let us know if you need assistance with you vehicle . 718-515-4600
It was a very good experience...Customer service are reliable and the staff welcome you with open arms, environment and atmosphere were pleasant and friendly..They are patient and they are willing to work with you..
Jul 20, 2020
Response from current dealership:
Hi Marc, thank you for taking the time to give a review, please let us know if you ever need assistance 718-515-4600.
Jul 20, 2020
Response from current dealership:
Hi Michael, thank you for taking the time to give a review, please let us know if you ever need assistance 718-515-4600. www.victorymitsubishi.com
Jul 20, 2020
Response from current dealership:
Hi Jeffrey, thank you for your review, customer satisfaction is our # one goal. Please reach out to us if you have any question we are here to help. Thank you again Reena. 718-515-460 www.victorymitsubishi.com
May 22, 2020
Easy car buying process, met my need to get a deal done. Wait time could be worked on. Overall experience was good.
Apr 8, 2020
They were great!
Mar 20, 2020
I was told over the phone that the vehicle was negotiable if I was financing. When I got to dealer gave my offer on the vehicle the manager told me “you could leave, have a nice day!” I replied saying, I was told by someone over the phone that if I came down that they would negotiate the price. He said prices are firm and that’s that! I drove over 1hour away to be told that.. there were so many damages on car. Horrible experience I would NOT recommend.. horrible service!
When there to test drive a 2017 adui q7 walked in and they did not want me to drive the suv until i did paper work to buy suv i told them i bought my current suv from here still paying for it i want to trade but i need to test drive the suv first before buying it he told me come back tomorrow with your cosigner i was like what i could not believe what was going on so i when to the Finance lady that helped me out the first time and she rold the sale rep i know him let him drive the suv he said ok just wait here every 20 minutes i would see him and tell him si everything ok and he would say yes just wait there i waited from 130 to 430 and know one toke me for a test drive he saw me evey 20 or 30 minutes i would take to him telling him if the black one is sold u will take it in white and he would say ok np after 430 i was so inbarest i got up slowly and walk to my car and drove away tbe sale guy did it on purpose he left me seating there because i had gone to the Finance lady
Everything bad that you can say about this dealership is not enough. There is not professionalisms in this place the car I went to test drive was dirty however it’s ran great so I put a deposit not even asking for discount or any kind of negotiation the manager of name David Perez was the person who close the deal for the salesman Mark I submitted the aplicación and the next day they called me and said everything is ready for closing i went with my wife to get the and what a surprise David Perez told us that the had been sent back to an option so he is going to show me another car I couldn’t believe it but he was trying to sell me a more expensive vehicle. Jamhal another salesman walked me and my wife to another dealership they have on the corner to see the car but guess what the car never came so we came back to David Perez and told I can work something on this AMG E63 which was the car he wants to sell me. Diane the owner is part of this game I asked for and never responded
Feb 1, 2020
Response from current dealership:
HI, thank you for your review. I dont understand when you say "we suppose to call back and didnt" which department were you trying to reach ?
Victory Mitsubishi contacted me after I made an inquiry about a car through CarGurus. They let me know the car was available
but ceased contacting me when I asked them about dealer fees. I even provided my phone number on more than one occasion
to expedite me purchasing the car, but they never called. Not a few days later, car is sold and I have no reason to speak to a
dealership that is more than a thousand miles away from me.
This is a bait and switch dealership .
They advertise lower prices for cars and then add on thousands of dollars in dealer fees . I was ready to buy a car and then they added on 3K in fees . They don’t have you test drive till after you agree on a price because they know smart people will walk away and they don’t want to waste time . They are looking for people who don’t pay attention to fees and financing details . Don’t get conned .
Ray was an absolute joke of a salesman. When I called to discuss the price of the vehicle he asked what I would pay and then told me to “put my money where my mouth is” ! Who says that to a women over the phone and expects them to come and buy a car from them? Absolutely hideous . Sad part was my family loved the car .
They showed a car to have every option possible and when it came down to it it turns out that it's a stripped model with no extra options and once I brought the matter to
their attention they would no longer communicate with me. It's been now close to 3 weeks since I let them know about it and yet it still shows the car as havving Every extra
feature Possible
On the phone, the dealer confirmed required options were there on the car, and confirmed no accidents or
damages. When I am in store, Carfax showed damage to the car. When asked, he mentioned they might
be very small damage, it's not an accident. When asked about options, he insisted options are there, even
though sticker does not show the options. Later, he copied the options from somewhere on web, into a
excel sheet and showing options are there. How SCARY? The seller makes you roam from your table to
the main manager cabin 10-15 times, usually the manager comes to you where you sit. Finally once I
confirmed the price, he made me wait 45 minutes and then said he was offended with my offer so, directed
me to another individual.
This is totally a UNPROFESSIONAL place, kindly try to AVOID. They want you to give all the secured
information even before the deal is discussed, the place is really SCARY and absolute worst
professionalism, a 3rd rated used car lot.
Dec 9, 2019
The sales persons was nice and friendly. The Lady Manager was unprofessional, and unpleasant. I received a bill of sales with a specific price to give to my bank to finance. She then later informed that the price would only last if I financed through them and that the price would increase over the weekend. She gave me some excuse of the car never being inspected and that it had to be first. But she was trying to sell me the car right then and there without ever saying anything about it being inspected or needing to be inspected. Now that I wanted to use my bank, it had to be inspected and the price goes up. I just was over the whole experience and walked out. I wouldn’t spend my money there ever!
Dec 10, 2019
Response from current dealership:
Hi Miguel, hope all is well and thank you for the review. I think you misunderstood what our finance Manager was explaining to you regarding the inspection and selling you the vehicle. Please give us a call at 718-515-4600 so we can come to a better understanding. Thank you again Reena Sigh
Dec 3, 2019
Dealer add a bunch of fees. Price listed is with 2800 down payment. Then they will add on more fees when ur ready to buy the car. Waste of time
Inquired about a BMW 3 series. I checked the vehicle report through a friend of mine who works for a dealership and the car’s entire front and right side were replaced from an accident. The representative, unaware I had researched the car, said that it might have had a “very light-fender bender”. 1/4 OF THE CAR WAS REPLACED!!!
Nov 4, 2019
The 2016 Chrysler 300c AWD was advertised for $17,499, but when I went there and bought the car, I realized that the car priced started at 21,999.00. I didn't found that out until after test drive and all, I noticed the price and asked the rep. about the price and she told me that the $17,499 was the amount that was being financed. I end up will be paying over 25,000.00 for a car that was advertised for $17,499. even though I signed the contract I feel that I still wanted to call that News 4 Linda Bagura investigator, because I feel that I was ripped off. Buyers beware make sure if you are going to purchase a car from Victory Mitsubishi you know what you are paying. I feel so cheated even though its my fault I should pay more attention before I sign the contract.
DO NOT GO TO THIS DEALER!!!! Like many other reviews, the car was NOT there. I made an appointment and confirmed the car was there. They are a SCAM! Shame on you !!!!
Oct 8, 2019
Response from current dealership:
Hi i do appoligise for the invonvience . I have a few quick question so i can better assist you
What type of vehicle were u looking at please send the the make / model and year also the stock # please. All of.our vehicles thats listed online is available.. my email is bsingh@victorymitsubishi.com . Thank you Reena.
What type of vehicle were u looking at please send the the make / model and year also the stock # please. All of.our vehicles thats listed online is available.. my email is bsingh@victorymitsubishi.com . Thank you Reena.
The dealer didn’t honor online price, then tried to put me into a car that I didn’t want. wasn’t the greatest experience, very slow and unprofessional
Sep 16, 2019
Response from current dealership:
HI Guru, How are you? Thank you for the update. Vustomer satisfaction is our # 1 priority I do appoligise for the inconvience. Im not sure what the situation was or what car you were looking at . Please give me a call so we can have a better understanding of what went on. Looking forward to speak with you .. Thank you Reena Singh Victory Mitsubishi T: 718-515-4600
Sep 15, 2019
Excellent people. Great customer service.
Sep 3, 2019
Don't purchase from them. Sold me a $12,000 car that broke down within 4 hours of purchase. He's unwilling to work with me about it and is screening my calls, and I'm out of a car and twelve grand.
Sep 3, 2019
Response from current dealership:
Hi Aaron, I do appoligise but this is not the way we do business it must be some misunderstanding .Please give me a call at 718-515-4600 and ask for Reena .
Sep 2, 2019
The worse dealer I have ever seen in my life.
I called to make sure about the car if it’s there, also about the price all confirmed by rep,
Price wasn’t what they advertised. Also car was in another location. I wasted 3 a hours out of my time for nothing. To add to that workers are lazy and don’t tell the truth. I asked if the car was involved in an accident, he said no. I can see the damages all over it.
Sep 16, 2019
Response from current dealership:
Hi Abdul, Sorry to hear that and I do apologies for your experience. We strive daily to better our service and I want to thank you for helping us do that. Please give me a call so I can investigate this matter my # is 718-515-4600. Thank you, Reena Singh Customer Relation Manger.
They invite me to see the car that was sold 2 days before and they do not know what they have in stock
When I was their they say that someone is bring the car please Waite, after 15 minutes the manager say I sold the car yesterday I will not trust this dealer I called again 1 hour before I come just to be shore that the car is their they will do anything just to bring you to see a car to sale
Aug 18, 2019
) i felt today that manager purposefully advertises the price wrong. You and I confirmed that price was 26,195+tax+dealer+tags. however manager said that price was 28,700 and when I asked how he got to his price, he was adding 2500 downpayment toward the cost. I actually was embarrassed that he did this thing. he insisted that down payment on the car must be added to the cost and then I pay it. I momentarily thought he was trying to trick me. Oh well I got the feeling of dishonesty
2) we agreed to disagree that 2500 “downpayment” is added to the sale price. And said that it mentions in disclaimer however, nothing of that sort was mentioned. Like I told him that I have buying and selling cars over 15 years and NO one does that
3) Lastly, most important and impactful for running this business: when I walked in and as I was waiting, I heard both the manager and person in front using foul language which was very unprofessional. It actually made me loss trust in what they were claiming a
Aug 29, 2019
Response from current dealership:
Hi Naeem, Thank you for the review it mean alot to us. There must be some kind of miscommunication. I eill be glad to better assist you please give us a call at 7185154600 and ask for Reena. Thank you.
Aug 5, 2019
Very nice and courteous
Terrible they promised a price in the vehicle I was interested in purchasing but when I saw the price they charged me 3k extra !
The young owner then comes in and said we were calling him racial slurs (I guess calling the owner “big man” sounds racist to him). Never coming to this dealership again
Jul 25, 2019
DO NOT GO TO THIS DEALER ! They are very deceiving with horrible customer service and management. We
walk in for a car on behalf of a friend of ours because he works and we got a pre-approval. We finish the credit
app, come back the next day so he can sign for the car. We call in and ask the lady on the phone, to get
everything ready and to get the VIN number and Bank Info for Insurance, never got it. When we arrive they say
they have heard nothing and started an argument with us. The finance lady has a very nasty attitude and says
with the pre-approval the bank wants $5000 down which I asked to see where it says that, she says it doesn't
show and if I don't believe her I don't want the car then. We speak to the manager and we work everything out,
get a call the next day from the owner saying they don't want to sell us the car and when asking for their license
number to make a complaint he told me 123456 and hung up. The price also was listed $47,995 and then
$52,995 when we walked in
Jul 19, 2019
Good
Jul 13, 2019
Amazing Experience Stav and team was great.
Jul 2, 2019
Price displayed was not the actual price. 2500
surcharge on top of it.
Jun 28, 2019
Horrible experience. save your trip. There were no pics posted for this car. So I called them and asked specifically if
the car has DVD. The car specifically says EX-L with RES which means DVD Entertainment system. They said it
has DVD. Car was smelling stinky. no cleaning was done at all. I had to explain that EX-L means leather to the sales
guy. When I asked about the DVD, they say they have ordered DVD and it will be here in 4-5 days. I even got a
confirmation saying car is ready to test drive. car is full of some oil marks and if we sit it will be stuck to the clothes
also. I have a 2008 Honda Odyssey and it looks better inside than this 2016 Honda Odyssey. I drove for more than 2
hours and it is complete waste of time. they dont feel sorry also for this mistake.
Jun 25, 2019
I was told they had a promotion going off $1300 off any car when I contacted Stavros for
the car and told him I was putting a large payment he told me no there is no discount the
car is firm all SCAMS!!!!!!!!!!!!!!!!!!!!!!!!!!
Jun 22, 2019
Ok. Wind up not buying the vehicle.
The vehicle didn't have all the options
we were looking for exactly. The
dealership was pleasant with trying
to offer other vehicles but we chose
to pass.
Jun 8, 2019
Quick response
May 18, 2019
They got back to me promptly. Unfortunately, I delayed a few hours returning the call and it sold in the meantime. They were very helpful trying to find a different car, but didn’t have what I wanted. It was a very positive experience. Just wish I woulda called back right away.
Apr 26, 2019
It look like a very good deal. I will he buying hopefully by the end of this month. It have low mileage and I could buy a 5 year warranty
Apr 25, 2019
We received the wrong spare key to my car and
no attempt has been made by the dealership to
exchange or rectify the situation after numerous
requests since May 11, 2019.
Apr 29, 2019
Response from current dealership:
Hi Hanlie, How are you? Please give me a call @ 718-515-4600 ..Thank you Reena
Awesome group of people. They really work hard on getting you the deal that is best for
you. When they say they will get you approved, they will get you approved. They take
their time with you and help you with what you can afford. They are also realistic, and let
you know the truth immediately.
Apr 17, 2019
Experience was great i walk in on my legs and i did get out on a car for people i know is looking for a good car i def will recomend them attention best quality thank u very much to treat us like that
Apr 16, 2019
Excellent people
What a waste of time and gas! I contacted the dealer and received a return call quickly. I asked the woman,
Camille if the car was indeed on the lot and to verify the features listed online as I would be driving over two
hours to see the car. She confirmed the car was on the lot and confirmed features. When I asked again and
stated I had read bad reviews I was assured those were "disgruntled" customers that didn't get the car they
wanted and that I wouldn't have that same problem. RED FLAGS. When I arrived on the lot, there were two
men fighting which required staff to intervene. MORE RED FLAGS. There were two black BENZ 250 GLAs
parked in front which I assumed were for me. Glad they gave me two options instead of one however,
NEITHER had the features I specifically asked for! It gets worse, another salesman came over to "help" so I
asked him to show me how to remote start the car. He stated "I honestly don't know how to." WE LEFT AT
THAT POINT.
Apr 7, 2019
Very friendly and not pushy. We went there to look at a specific car. While there we noticed another car that we liked. They had no problem showing us the car and road testing. Great inventory and great people. We drove home with our new car that same day.
This dealership was the worst I’ve ever been to. I feel like I was being scammed not by the sales person but by the manager who keep jacking up the price on me and even after I got approved wanted me to travel in my truck which wasn’t a part of the initial deal. I’d never recommend doing business with them. And the one star I gave them is for the hardworking sales team who did their best to please their customers
Mar 18, 2019
The car was advertised with a moon roof, a navigation system and adaptive cruise control, none of which it had. So, Iwadted my time going there.
Mar 18, 2019
Very nice peoples
Mar 12, 2019
This place has some nice options, the people there are somewhat knowledgeable...
Feb 28, 2019
It seems like the dealer advertised $2,000 below the price he was willing to sell for and when I asked for out the door price, he stopped communicating.
Mar 2, 2019
Response from current dealership:
Hello my name is Chris I am sorry for the way the pricing was handled. Please call me at 718-569-0005 and I will give you the best deal possible. Thank you
Feb 28, 2019
Very unprofessional lied about pice of car. Said online ad was only if you put 10% down on top of list price. So they advertise $37k but wanted 10% more on top of that!! Lol bringing the car to a price of over 40k plus there dealer fee. Yea sure don’t believe them when they say no fee dealer.. save time don’t walk in here
Mar 7, 2019
Response from current dealership:
HELLO NELSON, Im sorry for the mishap you may of had here at victory, we in fact do not have any fees, we are a no fee dealer, the 10% is not a fee, IT is the minimum you can put down to finance the vehicle or you can put no money down at all. there was a misunderstanding, please give me a call
718-569-0060 ASK FOR JOSEPH
718-569-0060 ASK FOR JOSEPH
Car was never what you expect to see car all filthy the offer to cleaner it if you purchase
I'm a car buy if they dont clean the car to ofert it
What make me believe the will do it after is mine
Mar 7, 2019
Response from current dealership:
HELLO, We are sorry but the unit you originally came to see didnt fit your budget the car your talking about that wasn't cleaned, just came off the truck from auction that we just purchased the day before, as we try to get everything detailed right away this was one car that was next in line, we do apologize for any inconvenience this may of caused..
Terrible customer service. Wouldn’t answer my questions and kept emailing me about this dumb $50 promo instead.
Feb 11, 2019
Response from current dealership:
We apologize for the inconvenience. Please give me call at 718-515-4600 so we can better assist you .
Thank you very much for you cooperation in this matter.
Thank you very much for you cooperation in this matter.
This dealer is a No Fee dealer it means you pay for what is advertised you need only to apply to Tax and DMV fees.
Awesome +++
Mar 7, 2019
Response from current dealership:
thank you for the 5 star review, yes we are one of the few dealers that have no fees at all...
Feb 3, 2019
The experience was great however I didn’t get the chance to check out the vehicle. I’m hoping that I will this week or weekend. My work schedule is very busy .
Jan 13, 2019
Very poor customer service, the seller did not want to show me the cars just because I said I would finance, I wanted a Ford Fusion and he only deceived me and did not show the car. But I said that they could also pay in cash and he left and did not come back! He did not have the car! But make you go and sell it to her! I do not recommend!
Jan 13, 2019
They priced their Mercedes at $22,995 and when I phoned to ask if there were any dealer fees or any additional costs they said only taxes, registration and title fees. When I got there they said there was also a 20% down payment fee, around $4000! When we complained to the manager he lowered it to about $2000 due “to the confusion about the fee”. We wouldn’t buy from them!
Jan 11, 2019
I had a very pleasant experience at Victoy Mitsubishi.
Everyone was extremely helpful I would recommend this dealership to all my family & friends.
I would not hesitate to go back and buy another vehicle from them.
Dec 27, 2018
Jose was very accommodating and pleasant. The sales person, I think David, was indifferent, and unprofessional. Also, the location appeared to be more like a eatery location more than a dealership. A bunch of employees eating in front of customers. They should have an enclosed area to have their lunch. I was really serious about buying the vehicle and made my offer. They sales person took offense and didn't even bother to counter or discuss it professionally. I see their website, the car still sitting in their lot.
Dec 9, 2018
Responded quickly
Said the truck available
Truck sold in August
Nov 28, 2018
Great service!!! Great staff!!!
Would not recommed doing business with this org. Sales person Juliet (where is Romeo) was rude and insulting. Texting while customer was waiting.
Nov 21, 2018
Response from current dealership:
Hello grace513, im sorry for the inconvenience you may of had, but we do not have anyone with that name that works with our company, all of our sales reps are men.
if you like please call me at your earliest convenience
718-515-4600
ask for joseph the sales manager
if you like please call me at your earliest convenience
718-515-4600
ask for joseph the sales manager
I called and asked for pictures of the vehicle which they said they would send over. I later get an update stating
the car has been sold??
Nov 20, 2018
Response from current dealership:
Hello guruXNTSC, I spoke with you personally, as I explained the vehicle in question was sold, I explained to you we have a very similar vehicle which you replied great and that you would take a look, to write a bad review on this bases isn't good business where as we did no fowl in anyway at all, instead of wasting a potential customers time and effort we explained the car was sold, where other dealership might of told you other wise to just get you in. we at victory Mitsubishi do not practice such tactics. if we can assist you in anything please give us a call.
thank you...
thank you...
Nov 18, 2018
They contact frequently and keep the information updated. Good dealer.
Nov 19, 2018
Response from current dealership:
Hello Hiroshi, we appreciate the 5 star review, we hope to see you soon with our black friday sales event coming up...
Nov 17, 2018
They courteously got back to me even though I did not purchase a vehicle from them.
Nov 17, 2018
Response from current dealership:
Hello Ronald, thank you for the 5 star review. if your still in the market please call us at your earliest convenience. thank you again for the review we appreciate it...
Nov 12, 2018
Response from current dealership:
thank you yawdie for the review, we appreciate it highly
Nov 12, 2018
Response from current dealership:
thank you angel for the wonderful review...
Nov 12, 2018
Response from current dealership:
Thank you for the 5 star review.. we appreciate it highly
Nov 1, 2018
great experience, the people really took care of me here.. really appreciate the straight forward business, price was the price, had some small fees, like any other dealership..
Nov 5, 2018
Response from current dealership:
Hello Frank, we want to thank you for the 5 star review, we wish you the very best.
Oct 22, 2018
Would not recommend this company
They started all credit welcome so they ask for your personal information but never get you financed.
Oct 22, 2018
Response from current dealership:
Hello marion, we are sorry you feel this way, but I dealt with you personally at the dealership, your approval we have for you, you are approved for the car you want, you will need money down, zero down with your unique situation will not work , like I explained to you with some money down we can make it happen, to write a bad review based on something we have no control over isn't grounds for a bad review, again we wish you the very best in your car buying experience
Oct 13, 2018
The car was posted for $21,899 Audi A6 but they want a 20% down which is another $5,500 which made the car price jump to $27,500 which is not posted at all on the website. Crook dealership! Would not recommended to anyone! It’s complete waste of time and toll.
Oct 15, 2018
Response from current dealership:
Hello Mike, we are sorry you had a bad experience at our dealership, allow me to clear this up for you and the consumers who are reading these reviews, the cars price was never $27500 starting, this was the price of the car after taxes tags and the extended warranty you wanted with the audi A6, you happened to leave out the very very low offer you gave us, but we did work with you to get you to a number that made sense all around... again like we told you, your father and your sister that were here we appreciate the offer but it was to low, the 20% down you speak of was the amount you wanted
More ...
Oct 8, 2018
Response from current dealership:
Thank you Danielle we truly appreciate your review and business. we wish you the Absolut best!!!!!
Oct 4, 2018
Quick response by automate and get me an appointment for the day after and the called me back. Personal are nice on the phone and called me to remind my appointment with them. Everyone was nice when I went there.
Not good, the car price was 20,000 and they charged a 21995 for it ,i wont buy any more cars from then .
Sep 26, 2018
Response from current dealership:
hello, we are sorry for any inconvenience you may of had, can you please provide more information about the car or truck in question, seems like it is just tax and Dmv fees that got you to this number, please contact the dealership when you can, thank you.
Sep 21, 2018
The team at victory was knowledgeable and energetic. They are in business to make there customers happy .
Aug 21, 2018
Excellent experience with Yessica, Warren and the rest of yhe guys.
Jul 16, 2018
I will never buy another car from Victor Mitsubishi and I don't recommend
anyone buying from this dealer. A simple cash deal was turned into a
Headache and they didn't want to let me leave with the car after I alread
had paid for it, but they also didn't wanto to give me my money back. Then
it took them 6 days to get my Title mailed to me, after making numerous
calls to the dealer. eventhough it was cash deal I had to deal with the
finance guy who was rude thug. Jose in sales was great.
May 29, 2018
I had a positive experience with this dealership. Even though we cannot reach an agreement for a vehicle I do appreciate the help they gave me during the buying process.
May 28, 2018
The team was nice and worked to make a deal, only problem is buying a used vehicle should not be the job of the potential buyer to point out the safety issues that needed to be taken care of before sale. They did the right thing on 85% of the items just a shame a week later to come to realize still have dry rotted tires. This is something that should never be overlooked considering the safety involved. This is the only reason I’m giving 4/5 instead of 5. Just felt these are things that should never be overlooked by a dealer.
Apr 22, 2018
Worst experience ever they lie to you to get you to come down there like you are approved and then you get down there its a whole different story I don’t recommend anyone to shop there
Apr 19, 2018
Knowledgeable, courteous and professional. Thank you so much.
Very bad experince unprfessional sale manager
wasted my time called me three i came down with
cash and no deal the other salesman talked the
sales manager out out if deal of a 2009 Jeep
Wrangler unprofessional and needs for experince
in saling cars there wasn’t no excuse he said the
Jeep was on lot only 15 days he couldn’t dale it “
Really “ No excuse at money is money and he
wasted my time and gas for the trip to the
dealership Theodore bad business Sales
Manager !!!!! Don’t buy a car or Jeep Wrangler
they don’t how to treat Combat Veterans !!! at
Victory in the Bronx is not
Veteran friendly veterans should not be treated
the way he treated me at all !!! Unprofessional !!!!
Dec 3, 2017
prompt and responsive
Traveled 2 hour to location to be told vehicle
was not at location. Here's a thought for
management, if a client makes an appointment
to see a vehicle maybe the manager should
ensure the vehicle is actually there , and ready
for client. Also managers answer was vehicle is
at other location and will be brought to his
location for me. I informed manager as I did
with everyone I spoke with via email that I was
on limited time. The managers answer was "
hope its still here when you come back". Way
to try to make the client feel guilty for there
screw up.
Jan 24, 2017
Great people ended up getting the car
Dec 19, 2016
Great follow-up and communication. Did not purchase from this dealer based on condition of vehicle
Sep 12, 2016
"Best experience, Was assisted by Greg Wilson who was amazing running back and forth, staying till almost 11:30pm did I mention he even had time to play with my Lil one.Helped bring my car monthly payments and insurance payments down to what I can afford. Great deal and great doing business with this company. I strongly recommend them.
May 8, 2016
Unfortunately this vehicle shouldn't be sold due to air bag recall. But......they were selling it
May 8, 2016
Response from current dealership:
I apologize that you were inconvenienced in anyway. All our vehicles go for a pre delivery inspection prior to being sold. Any open recalls go back to the manufacturer so they could be taken care of. Any questions please feel free to contact me at chris@victoryautogroup.com.
Apr 22, 2016
They were wonderful even tho they didn't have the exact car I saw on the website I still walked out same day with a car that was a smidge more but less miles they make the process of getting a car less stressful and actual care about trying to save you cash
Oct 26, 2015
Great
Oct 21, 2015
Prompt response.
Oct 20, 2015
Excellent
Oct 8, 2015
Very deceitful and unprofessional . They
act like they're doing you a favor .
Someone needs to remind then they're a
used car dealership . The price that is
advertised is not the price that they're
actually selling the car for.
Go there at your own risk
Sep 2, 2015
They have the engine light showing on the car and said after I
purchase it they will fix it. I told them to fix it before I test drive it .
They said they don't work that way. They lost a sale
Jul 13, 2015
not worth the travel 200 miles and car was sold at least call me to cancel appointment .
Jun 12, 2015
They advertise a great deal but it's a scam.
They added approx. $3750. Plus the tax To
the price advertised Even after you ask many
times if the price online is correct. They are a
complete scam !!!!!! I drove 1 hour after
speaking with them about a car and the exact
price and when I got there they didn't know
where the car was. Then I come to find out all
the prices are not real !!! They add 10 percent
of the dealer cost on top of the advertised
price when you begin to negotiate. They lie
about the price in order to get you into the
dealer !!!!!!
Mar 21, 2015
Indicated that I was interested just
waiting on insurance to total my Durango,
next thing I know they sold it without
even giving me the chance to make an
offer. Terrible way to do buisness in my
opinion
Mar 16, 2015
Not a good dealer to do business with , 42,000 turned in 51,900 because I wanted to pay cash for the car
Dec 7, 2014
I didn't purchase my car from them, but they didn't do anything
wrong. They followed up to my initial inquiry within 24 hours, and
didn't bother me or pester me.
Nov 12, 2014
Nice
Aug 8, 2014
Exelent. Nice. Thanks alot
Jul 13, 2014
Very good
absolutely terrible. First, I called and told them I was
coming to
see a car and to get it ready. Then they called me and
asked if I
was coming and I said yes. When I got there they still hadnt
dug
the car out yet. So I am trying to negotiate with them about
the
price and all they could say is that its an internet price and
non
negotiable even though I was willing to pay CASH for the
car. Fine
I agreed to pay the full amount. Now they are jacking up the
price.
The car was listed as $12,500. They said to get the car at
that
price I had to pay $2000 down which would have been 10%
of the
retail value of the car. So im thinking ok if the $2000 is a
down
payment then it should come off the price of the car,
naturally. No,
they now want to add that $2000 to the price of the car,
now
making it $14,500. So I decided I wasnt going to take it but I
wanted to see how far they would go. Now they want to add
in all
these BS fees. They wanted to add a transportation fee
even
though the car is sitting right outside. Why should I pay for
the
transport of the car from whereever they got it from. They
added a
preparation fee and a mechanical fee which is basically the
same
thing. So with all these new fees the price went up almost
another
$2500. So now we are sitting around $17,000 roughly and
we
havent even added the taxes yet. What they are doing there
is
called a bait and switch. They lure you in with a great offer
and
once you get there they try to talk you into buying these
cars and
adding all these extra fees on top because they have
convinced
you that this is the car for you and you want it so you think
these
fees are required hoping they have backed you into a corner
and
just agree because they have pressured you. Well I am a
military
man and no fast talking car salesman will bully me. I told
them to
have a great day and left an thanked them for wasting
almost 3
hours of my life. What a way to treat a veteran on memorial
day
Dec 3, 2012
My interaction was very brief but I had no complaints. It was brief due
to the fact the Vehicle I was interested in was already sold. I looked at
what they had on the lot and none of the cars fit what I was looking for.
Salesman was a nice guy and not pushy.
Aug 31, 2012
A little pushy like most dealers but they try you give you a good deal
Jul 30, 2012
very helpful but not what i was looking for