Valdosta Toyota

Hey Tylor, I took the time to fully review your case and speak with the people involved.

While I understand some of the frustration around not getting the vehicle you wanted, you have fabricated the details (here and to the salesperson) to mask what is actually your refusal to accept the rationale given to you. While we have sold to buyers across the country before and will do it again, we do it on our terms, not yours. These criteria and safeguards are simply to protect us as a dealer. This is not remotely unreasonable, especially if you know anything about actual scams that get run in ou

Hey Tylor, I took the time to fully review your case and speak with the people involved.

While I understand some of the frustration around not getting the vehicle you wanted, you have fabricated the details (here and to the salesperson) to mask what is actually your refusal to accept the rationale given to you. While we have sold to buyers across the country before and will do it again, we do it on our terms, not yours. These criteria and safeguards are simply to protect us as a dealer. This is not remotely unreasonable, especially if you know anything about actual scams that get run in our business all the time. Whether or not other dealers have different policies (with more or less protection) is utterly irrelevant to how we safeguard our own interests.

So yes, we have strict standards and policies when it comes to doing out-of-state deliveries, and those not willing to comply simply don't get a car from us. We don't need the deal that badly, and it sounds like you didn't either. We couldn't come to terms, and that's okay. I'm glad to hear that you made a better deal elsewhere, and you'll pleased to know that we did too. Best of luck. Less ...

Hey Charles, we hate to hear that you've had a negative experience with our Sales Team. Unfortunately, you are right to be disappointed. While not an excuse, the primary reason for this situation is that the salesperson that worked with you was terminated shortly after your appointment. When that happened, your profile failed to reassign, so our messages were going out, but your incoming messages were not alerting anyone. So we had an operational failure and then a technical failure, culminating in a failure of providing the customer experience that you rightfully expect from us and we always

Hey Charles, we hate to hear that you've had a negative experience with our Sales Team. Unfortunately, you are right to be disappointed. While not an excuse, the primary reason for this situation is that the salesperson that worked with you was terminated shortly after your appointment. When that happened, your profile failed to reassign, so our messages were going out, but your incoming messages were not alerting anyone. So we had an operational failure and then a technical failure, culminating in a failure of providing the customer experience that you rightfully expect from us and we always expect from ourselves. We apologize for the disappointment and inconvenience, and we hope to be given the chance to do better in the future. You can contact our General Sales Manager directly at 904-307-8680. Less ...

We hate to hear that you weren't pleased with our initial trade offer. $4,000 more definitely raises an eyebrow. We use a combination of book values (KBB, NADA, BlackBook, etc) and market values (real-time data on that exact vehicle's retail prices within 500 miles), so either this other dealer is less sophisticated OR they are overwhelmingly generous. Either way, hopefully you presented our team with their offer and a chance to counter. We are happy to continue to work with you, or if you bought elsewhere, we hope you enjoy your new ride.

"Perkmeister," posting this review to all of these different sites does not make your depiction any more true or our response any different, but here it is again.

The core of this is very simple: the trade tool on the website is there to provide customers (you) with a sight-unseen appraisal estimate range based on your own user input and average market values. Then, it is our job as the experts to assign and negotiate an actual value that we are willing to purchase it for after we are able to officially evaluate the condition of the vehicle and its value within our market and mix

"Perkmeister," posting this review to all of these different sites does not make your depiction any more true or our response any different, but here it is again.

The core of this is very simple: the trade tool on the website is there to provide customers (you) with a sight-unseen appraisal estimate range based on your own user input and average market values. Then, it is our job as the experts to assign and negotiate an actual value that we are willing to purchase it for after we are able to officially evaluate the condition of the vehicle and its value within our market and mix. The tool you used factors the mileage that you insert (which you understated), the condition that you select (which you overstated), and retail market data to give you an estimated range based on averages, but all of the surrounding language and context is very clear: this was/is not an official quote or offer. It's simply a tool to help you do some research online and start the conversation with our team, nothing more. So while we understand the excitement of seeing a big number for your trade, that doesn't mean that your own online calculation will perfectly match our in-person evaluation.

I reviewed all of the written conversation history between you and our sales staff (prior to your visit, over email), and at no point did you mention wanting to confirm or discuss your trade value that you saw on our estimator before making the trip; you mentioned that you owned it and wanted to trade it, but nothing about the value. If you had, we would have reiterated that we can't know what your car is worth until we see it and drive it, at which point you would have had to make the trip anyways. So while we can understand the frustration of it being worth less than what you thought or wanted (which is why Dave was kind enough to give you some alternative options), the end result is the same.

We hate that we couldn't come to an agreement on the numbers, because obviously it was everyone’s desire to get a car deal done, but sometimes we are just too far apart. It happens in any transaction that involves negotiation. But what shouldn't happen is to have a skewed and misrepresentative telling of these events posted online and presented as if we are the bad guys because you didn't distinguish between an online estimate and an actual offer. For that reason, we ask that you remove this review here and elsewhere. Less ...

We hate to hear that you and Adam were unable to come to terms on your recent inquiry. While I have no way of investigating your case further (with no name or specifics), it is not necessarily surprising that we were not able to further reduce the price of a vehicle that you saw here on CarGurus. While not always the case, it is very often true that our listed Internet Price is our absolute best price. In order to remain competitive on websites like this (that rank according to price-to-market), we often have to slash the price up front, and therefore we are not able to negotiate it down any f

We hate to hear that you and Adam were unable to come to terms on your recent inquiry. While I have no way of investigating your case further (with no name or specifics), it is not necessarily surprising that we were not able to further reduce the price of a vehicle that you saw here on CarGurus. While not always the case, it is very often true that our listed Internet Price is our absolute best price. In order to remain competitive on websites like this (that rank according to price-to-market), we often have to slash the price up front, and therefore we are not able to negotiate it down any further. That is the nature of shopping on websites like this one. The manner in which this conversation was handled is a separate issue altogether, but again, an online review like this is a dead end. If you'd like to discuss it further, feel free to reach out to any of our managers directly. Less ...

We hate hearing that you had a negative experience with one of the members of our Sales Department. The situation you described is very strange and atypical, so it is difficult to understand how that would be the case. Unfortunately, without your name and with only the information that you have provided here, we have no way of investigating your complaints any further. We would love to learn more, apologize where appropriate, and right any wrongs, so feel free to give any of our Sales Managers a call at your earliest convenience.

Hey Zachary, although it's great to hear that you enjoyed working with Emily in getting a great deal on your Highlander Hybrid, we hate to see that your experience had a blemish on it. Even as I look now, our system is still showing the 19 miles that was likely copied onto your paperwork, so it was a simple reporting error. I can not say for sure, but it is likely the case that the vehicle - being a 2019 - had been on several extended test drives and was not properly updated upon return. No harm done, and the discount you received certainly more than covers that disparity (as you noted), but i

Hey Zachary, although it's great to hear that you enjoyed working with Emily in getting a great deal on your Highlander Hybrid, we hate to see that your experience had a blemish on it. Even as I look now, our system is still showing the 19 miles that was likely copied onto your paperwork, so it was a simple reporting error. I can not say for sure, but it is likely the case that the vehicle - being a 2019 - had been on several extended test drives and was not properly updated upon return. No harm done, and the discount you received certainly more than covers that disparity (as you noted), but it was an unrecognized error nonetheless, so for that we apologize. Given the overwhelmingly positive nature of your experience, we would appreciate it if you reconsider the star count on your review. Regardless, we appreciate your business, and we hope you enjoy your new ride! Less ...

Mark, we won't be responding further. If the previous explanations were insufficient, then there is no merit in continuing in conversation with such a bad faith actor. While it's unfortunate that we couldn't come to an agreement on the terms of your deal, that happens every day in our business (and others) without further incident. If you were able to find a better deal at another dealer, congratulations on your purchase, and we wish you the best.

Darin, admittedly, we are shocked to see this review. Looking back over the notes of your experience, it is clear that your request was wildly unreasonable.

Your perception of "over priced" is completely subjective and errant. The vehicle's value is defined by the market and is thus subject to debate, but even better, the actual cost of the vehicle (what we own it for) is completely objective. You stated that you wanted to be at $45,000 out-the-door on a 2019 F-150 King Ranch that we own for $46,000. So to get your OTD price (which includes all taxes, fees, and in your case, deli

Darin, admittedly, we are shocked to see this review. Looking back over the notes of your experience, it is clear that your request was wildly unreasonable.

Your perception of "over priced" is completely subjective and errant. The vehicle's value is defined by the market and is thus subject to debate, but even better, the actual cost of the vehicle (what we own it for) is completely objective. You stated that you wanted to be at $45,000 out-the-door on a 2019 F-150 King Ranch that we own for $46,000. So to get your OTD price (which includes all taxes, fees, and in your case, delivery 100 miles away) to $45k, we would have had LOSE $5,000 just to sell you the truck (which is why the manager told you that we could make a better deal at the auction, which is true)... surely you understand why we would not take that deal. And that's no problem! As your text response alluded to, sometimes deals don't happen because we can't agree to a number, and we can either find you a truck that does fit in your price range, or you can find one elsewhere.

For you to come online and leave us a 1-star review, on the other hand, is out of bounds and absurd. As you said yourself, Stephanie was very polite and professional, and the Sales Manager worked numbers for you in trying to come to a reasonable agreement. That is all that we can do to treat you fairly as a customer, and we would appreciate it if you would treat our employees and our dealership more fairly by removing this review. Less ...

Hey Darrell, we hate to see that your otherwise great experience was dampened by this discovery. As I am sure you were told on the phone, however, used vehicles are sold "as-is." While it is unfortunate that you did not notice this crack beforehand, nothing is ever done to deliberately conceal blemishes on our used vehicles. The summary description that you are referencing on the website is meant to succinctly showcase the key features of that vehicle and nothing more. The pictures are a better documentation of any visible marks, but a thorough in-person examination is obviously your

Hey Darrell, we hate to see that your otherwise great experience was dampened by this discovery. As I am sure you were told on the phone, however, used vehicles are sold "as-is." While it is unfortunate that you did not notice this crack beforehand, nothing is ever done to deliberately conceal blemishes on our used vehicles. The summary description that you are referencing on the website is meant to succinctly showcase the key features of that vehicle and nothing more. The pictures are a better documentation of any visible marks, but a thorough in-person examination is obviously your best opportunity to ensure that any blemishes are acceptable prior prior to making the purchase. While this may seem harsh, it is the only fair and sustainable policy that our dealership can implement. We hope that you can understand this position - not as one of a lack of concern for you as a customer but as one of business necessity. We are truly appreciative of your business, and again, we are thrilled that you had a great purchasing experience. Please let us know if there is anything else that we can do to help. Less ...

Hey Eddie, thanks for taking the time to share your experience! Let us know if there is anything else that we can do to serve you in the future!

Thanks for taking the time to share your experience! It was our pleasure to provide you with the information and inventory needed here at Valdosta Toyota. If there is anything else that we can do to help, just let us know!

Thanks for sharing, Lee! I will be sure to pass along your continued appreciation to Ron and Derrick. We are all just glad that you found us and that we were able to provide you with a smooth process despite the distance. Looking forward to seeing you pick up this beautiful new car on Friday!

Hey Nick, thanks for taking the time to share your experience! We look forward to serving you again in the future.

Hey Brian, thanks for sharing! We are happy to hear that you had such a pleasant experience with our Internet Sales department, and if there is any way that we can further assist you, be sure to let us know.

Hey Joseph, thanks for sharing! Be sure to let us know if we can assist you again in the future!

Hey Sandra, thanks for sharing, and thank you for being part of the Valdosta Toyota family! Our #1 status is a direct result of building relationships with great people like you by providing a truly customer-centric dealership experience. So thank you again for the kind words, and we look forward to serving you again in the future!

Hey David, sorry for the slow response, but thank you for sharing! We were happy to serve you then, and be sure to let us know if we can help you again in the future.

Hey Jan, sorry for the slow response, but I appreciate you sharing your story. We hate to hear that we didn't have the perfect car for you, but we hope that you found a car to love, and hopefully we can better serve you in the future!

Hey Fay, sorry for the slow response, but thanks for sharing! Let us know next time you need any automotive help!