VIP Kars

Helpful in communication, even though car had already been sold.

Return a reply right away.

Alisha told us the car was available and when we went to view the next day she said it had sold. 2 weeks later we called spoke to Alisha the car was still showing available online with price reduced and was told it was another car with same airbag issue but she had the key, we asked for proof it was on the lot and was told she could not find it but had the key.

Beautiful car!

Good , I would have bought the car but they wouldn’t come down on the price of the car

Dealer responded back immediately. Very kind, friendly and knowledgeable

Very good

Good sales team

Very helpful

They responded quickly!

Great feedback

The dealer was very helpful and knowledgeable about the vehicle we were looking at. They were friendly and very accommodating.

Fine, thanks

Pls deal with Dan! He’s cool, helpful, willing and warm. Car was obviously rebuilt, but can’t complain.

This dealer responds quickly to inquiries on their cars

It looked like it was such a good deal that my son and i went by to look at it before we got a reply to our inquiry. Unfortunately, it had sold literally a couple hours before we got there. The salesman that we spoke with was very helpful and tried to find something else on the lot that may fit our needs.

Zero!! Got pre approved set up the appointment and the car didn’t even exist. The guy was weird and the car we did drive I’m fairly certain caught fire while we were driving it.

I was looking at a 2012 toyota matrix. VipKars website showed the carfax reported no accidents. I was even told that when I called vip kars inquiring about the vehicle. Later when looking on Edmunds.com at vehicles, I found the same vehicle that had the autocheck report rather than the carfax report. The autocheck report showed FRAME damage! I called and spoke with John at VIPKARS about the discrepancy in reports. He said let me pull up the autocheck, and then confirmed yes it does show frame damage. Then he proceeded to tell me that this vehicle was bought at auction and anytime the auction company does anything to a vehicle before running it through the auction, even changing a front headlight, they would list as frame damage. Been around too many blocks to believe that!!!!!! Red flag went up right away! I really liked the little car and was going to drive that day 2 hrs to test drive. All I can say is BUYER BEWARE when dealing with VipKars!!!!!! Do your homework.

VIP Kars is really great. Will and Aaron help me pick the perfect car for me.

This location has very poor customer service and the sales person was not there. The other sales person was lazy and wasn't even trying to help me either. The car was not cleaned and I didn't stay to drive it because I will not waste my money or time at a business that is not worth of it.

We drove an hour and a half to see the car. Online and on the sticker on the car said it had cruise control. It did not. Wasted my time.

I was greeted very professionally and all my questions were answered.

Ended up purchasing a vehicle from them. Car was good service was good

Great service!!! Top notch professionals!!

Very easy process and great selection of used cars

I was there for several hours even though I was pre approved. I was told I'd need to put down 700 more than what it said on my pre-approval, I called an uber and was on my way to look at another car, they called me had me come back and said I could do it with 1400 down, it was a stretch but I had enough, almost 2 hours later they started saying I'd need to have the other 500 by monday. They wasted many hours of my time and 30$ in uber money I had to spend and I still had to go somewhere else, even though I had called first an confirmed I was all set with the pre-approval

Didn’t buy the car from here, but correspondence was quick.

Great service and work with you to get you what you need

This mileages on this car is not accurate because the dealer was helpful to pull up it up on car fax, so the current miles on this car on CarGurus was from 2005 from the first owner then this car was pass down to another person whom bought it and car fax show the miles was 145.000 miles when the second owner last had it which the dealer says was around 2015 when this miles was shown on car but currently this car doesn’t have accurate miles base on the age of car. Appreciate the honest truth from the dealer rather than falsifies the true information of the car. Thanks Dorian brown for been honest even though I didn’t make any purchase because the car was not for us after carefully thinking but I was glad you gave us good information about the car and making our decision easy. Possibly this car miles could be around 190.000 or more but there is prove of it so anyway look to buy this car take your mechanic to check it.

Very good experience dealer

They were great! Nicole even stayed after hours to wait for me. I test drove and bought the car. Very easy! I was in and out within 2 hours. Thank you VIP!

100% customer SAT

Answered quickly and I think it has sold already

They sent me messages, but I found my car eslewhere. I have nothing bad to say about this dealership.

Awesome dealership everyone was helpful when I got there. Especially Rehan the finance manager. He helped me right from day one. He hold the car for me so I can buy it. What a nice guy. I will buy again in the future.A+++++

Good experience

Easy to work with, good experience.

Good and Transparent People.

Very helpful and great to do business with

everything worked quite well, and was a great experience.

Absolutely amazing - I went to look at a Mercedes ML500. I wasn’t sure so the owner Andrew let me take the car home for 24hrs so I could drive it, get it inspected or do whatever made me comfortable/confident. Unfortunately I ended up not buying it because of my own financial stress but even at that Wayne the sales guy was still friendly. The best experience I’ve ever had at any dealership

Very friendly and helpful.

I specifically asked about the vehicle history and most importantly if the car had been in an accident, seller said no. I drove one hour only to find out that the Pilot I was interested in was fully painted. Not only the paint was still smelling strong, but the paint job and the body work was terrible. It was obvious that this vehicle has been in a major accident and somehow did not make it to the Carfax report. The seller was hoping I wouldn't notice it and frankly, that is not a way to do business. I wasted 2 hours going back and forth to the dealer. I will never reconsider them or recommend them. They are not honest.

They were very informative and helpful.

They contacted me back that car was available, when I get to dealership they have told me that car was sold the day before my arrival. I wasted an hour of driving time and it was wrong of them to tell me car was available when it was not. They used the oldest trick in the book to get me into there dealership.

Responsed quickly and were very helpful! Unfortunately the car was sold.

Very laid back environment I found another car on the lot that I purchased. Dealer was very nice/ professional they basically let you walk in and select the vehicle u want and test drive. They weren’t running around the parking lot being vultures trying to make u sign contracts. I would come back again.

Great salesman and finance department.

I ended up just driving over. This was a great experience. They have a lot full of great looking low mile affordable cars. The salesperson, Nicole was AWESOME!! The purchase process was really easy and quick. I will recommend this places to all my friends and family. Thanks VIP KARS!!!!

I purchased the 2010 Honda Civic Coupe for my teen son. This car is in execellent condition. My experience was exceptional.Andre was very professional,personable and an awesome guy. He answered all my questions and explained the entire purchasing process. He made sure my son was happy and comfortable with the purchase. I would definitely purchase from this dealership again and I highly recommend them.

They were very helpful.

They have an immense amount of cars to select and you can have the carfax for each of them. Dan Carter was very atentive and professional. Also the financial guy. They worked hard to make our experience easy

Excellent

Car was gone by the time I contacted them. But, they were helpful. Tried to find another car I might be interested in. Kept in touch with me.

Great experience!! Nicole was awesome and had my car ready! Not to mention I got everything I wanted in the car I bought !!

When VIP cars responded to me inquiring about lowering the pricing of one of their vehicles, they responded by not answering my questions and said I should "look through their inventory for another one". Literally 2 days later I got an email from CarGurus letting me know they had lowered the price by 1k on the same vehicle I had inquired about. I would have bought the car at that price, but I bought another one instead from someone else.

We were financing with my bank and put a deposit down to hold this car... told them my husband was taking half a day off work the next day to go to the bank and get everything set up. The bank needed info from the dealer and when they called the receptionist was extremely unprofessional and rude. Then after we had everything set up all my bank needed was a copy of the front and back of the title... turns out that VIP Kars DIDN'T EVEN HAVE THE TITLE!!! Went through everything for nothing. The manager called me and just kept saying... i have 30 days to produce the title. Awful customer service, no professionalism, rude employees, and a waste of time.

I called to confirm that the 2012 Hyundai Elantra could be test driven the following day. I was told that it was available, but on their business website it was marked as sold. When I arrived, I was told the car had been sold the day prior. I test drove a 2016 Hyundai instead. My salesperson Don was extremely kind and helpful. I completed a financing application, and things began to take a turn. Don took me to speak to a financing manager at the dealership. He told me my loan app was approved, but the bank requested proof of income. I gave him the proof of income, and he began to tell me that it wasn’t sufficient. I told him to let the bank make that call since he wasn’t providing the loan. He then began to say that I don’t make enough money monthly to afford the vehicle despite my proof of income showing that I make what I claimed. He even asked me for proof of my 2018 annual income even though the bank didn’t need that. I ultimately left with no vehicle.

Little communcation but nice people

Chris and the team were very responsive & provided great customer service. Only complaint, is that we weren’t allowed to negotiate on the sale price.

Dan was super helpful and professional. Very responsive. The website had the carfax on it and all around it was a great experience.

Responded promptly

They didn’t know how to honour the customers not only that while visited their showroom they make miss behaved with customers. Try to explain to others: we started our journey from Henderson Mill Road Atlanta and confirm that expected vehicle is available or not they said it’s have and you can make test drive. I’ve called the Uber me and my elder brother going over there after estimated time like 10/15 minutes later due to bad weather. While reached their showroom they sold that RAV-4, 2011( maybe stock No. V066499) to other customer. That’s no problem. Problems are there they have no curtsy, no manners. Why I mentioned like this? They could be make me a call for cancel the test drive or visit. They said that are you make schedule for test drive so that we sold that car to other. I’ve no idea without test drive who can buy a used car, I don’t know. Do you know?

So far so good. Honest and up front about the out the door price.

Patrick from their web dept. reached out to me more than once and was terrific. When we arrived at VIP cars, both Dee and Ryan were both wonderful to deal with there, very helpful. Would definitely recommend this place.

While looking at the car I noticed the spare tire and tools were missing. Dee told me that removed it to keep it from being stolen and it would be put back after I purchased the car. A spare tire and tools was put in the car after purchase but after I got home and checked it would not fit the car at all. Dee and Patrick in service both told me that they would ship the correct parts to me . After calling several times I was told they had the parts since August 2. It is now August 15 and I still have not received the parts. I strongly feel that I was told I would get a spare tire and tools just so I would buy the car. Please be sure you get all of the deal before you leave because they will not do what they say for you.

Great Experience!

Great inventory and prices.

Very pleasant nice and honest straight forward tell the truth about the cars on the lot.

Good communication

My dealer experience was helpful and very professional

The sales representative was very professional. He wasn’t just interested in making a sale, he made sure we were satisfied customers!

Quick to respond to questions via the internet or text.

Sales Representative was efficient. The process was as expected. Vehicle "Check Engine Light" appeared a couple of weeks after purchase.

We called ahead of time to let them know we were on the way to test drive and possibly purchase a vehicle that day and which vehicle we were interested in. Upon arrival they were very rude and refused to let us drive the vehicle we wanted to buy. Needless to say I won’t be going back and they obviously didn’t want our business

My experience at VIP calls was great and very helpful patient took the time to explain things to me I would definitely referring them to a friend

The vehicle isn’t anything like the pictures. The car has major cosmetic flaws and runs like crap.

My experience here was excellent. Kept it real with me an saved me a lot of time.

Reached out to this dealer about information on this car the salesman was more than helpful. He told me that they were looking forward to seeing me whenever I was ready to come in and view the car & take it for a test drive hen answer any questions that I may have.

Great

I did research for a few months looking for what I wanted. I kept coming back to VIP Kars for the best deals. So we found the car that I wanted online, then went to VIP. We dealt with Will Ward, very straight forward guy. Was the best and easiest experience that I've ever had buying a car. And, I LOVE my new (to me) Elantra!! I would definitely buy from VIP again!! My husband and I will be back!

Great job no problem

Took two days of tag, and vehicle had already been sold

Very helpful

Responded that they had sold the car

Great selection! Great Sales person! Dan was great! Knowledgeable and honest! I would highly recommend Dan Carter and VIP Kars

Good

Quick response.

Great experience! Loving my car. Will come back for my next.

Had a great experience. Got a nice vehicle at good price

Ryan was excellent and professional. He made the process enjoyable and efficient.

This is a great place to purchase the car,the dealer was very much helpful to me,their price is fantastic,I like them,very friendly.

Nice service

Was met by very friendly and helpful sales person, Dan Carter. Very professional and made a major purchase for me very easy. Loved my experience.

We called in advance to confirm that the vehicle we wanted to see was there and were told it was. However, when we arrived, we were told it was sold the day before. I still gave three stars because the lot contains many good cars. We test drove a different model and ended up buying a similar car from another dealer.

Clean vehicle. Staff was helpful and easy to deal with.

Overall it was a lengthy experience. But only due to because they where getting the car clean and ready for me. Highly recommend working with Mo, Will and Lincon. Great customer service from them. Love the car. I have had it for a week now with absolutely no problems.

Quality cars and service!!!!!! We will be buying our next car here. Make sure you ask for Z.

Got a generic email i did not call them

Timely response and follow-up. Decided to purchase elsewhere because the vehicle that I wanted and within my budget was at another dealership.

Wonderful customer service. Good solid cars.

Excellent

This is an awesome place to buy used cars, suv's, and trucks. If your looking for a car, speak with Bernard. Looking for an SUV or truck you have to speak to Ryan. Ryan is by far the best salesman I've ever had the pleasure of working with.

Up front and friendly - wouldn't budge on price, but price seemed fair. Beautiful car.

This was a great place to work with, no pressure and does everything they can to get what you want if they don't have it and stays in touch if they get it!! They have two lots and I dealt only with the truck,van & SUV lot. I recommend Ryan very HIGHLY!!

Purchased car from this dealer

Very nice costumer service, no pressure

excellent

Responded but I did not get the chance to go out there. There was also no confirmation as to whether the vehicle was still available or not

Car had major transmission problems, and the service was awful. I had to find a sales rep myself.

Dealer was helpful, but not pushy.. Altho I didn't care for the vehicle I looked at, I would shop there again...

Easy, nice dealer, no complaints really

Kept in contact with me and very informative about this car

Positive experience

Went to the dealer and was not helped. Dealer responded with a generic email without additional information that I had asked for.

Car was unavailable when we arrived, but were not given that message.

Good dealer

Excellent service

Good customer service

loved the car until i took it to my mechanic to check out :(

I've contacted this dealership. Lady who answered the phone doesn't have well manner. But after that they've working very fast. I couldn't get the car from here because of $1000 down for $6,995 car. I guess that's normally asking for any vehicles buy for low credit. But they've keep sending out email for same car that they couldn't work out with me. Well now got it from $500 down at Gwinnett place Nissan with warranty options.

good

Great!!! See Zee. Never mind the facilities and customer traffic. They are busy for a reason. I had a problem with my vehicle and they made it right, even though they didn't have to. Zee is the best!

I didn't purchase the vehicle that I inquired about, but I was able to find something to my liking. The experience went very well and my daughter loves her car.

Very slow to respond

They were polite, but did not really go out of their way to help.

Awesome

Just a great place to do business!! They treated me with respect and not a dollar sign...will def buy a car from them again!!

The sale person was quite proffessional

Made it easy and fast

friendly, helpful, and not pushy. I ended up buying a car from them.

Good

Johnny was easy to work with.

Vip Kars are a great used car dealership to do business with. My salesman was Zee and he did an excellent job. Everyone there were so nice and friendly. I will tell all my friends and relatives about this place.

They buy cars at auction. I took a hybrid to my trusted mechanic, Eiffel's Place, and the car had front + rear damage and a bent frame

Not a good feeling at this dealership. Tire was flat on car, car chassis felt wrong. Very shady

Friendly and fair price

VIP Kars was good to work with and they gave me a decent deal. I would go back and purchase another vehicle there. It has been a couple of months and the car is running great and Zee (I believe that was the dealer's name) was great.

I was really excited to see this car. I drove three and one half hours to Atlanta and then of course the return trip. Car looked nothing like the pictures. I was told it actually looked better than the pictures by the salesperson. The paint job was abysmal and the car was even missing the radio antenna. I didn't even test drive it....got in my car and went back home. Very disappointing.

Responded quickly

Awesome help got a great deal on the Mustang gt

The car was sold before I could get there. Hope they list another with similar savings.

3 calls and 2 Car Gurus messages and even 2 direct VIP website emails and then someone finally called me. Sales associate and I went over some details, he was to call me back and NEVER did. The Car sold. Why set up multiple mediums of Client capture if you do not manage them? A forgetful experience. Must be just a "walk-in and buy" operation.

Good experience

Was not pressured to buy. Tony was very helpful. Great place to buy a car. Sure beats a large dealership.

The person who I was speaking with about this car took a 4-5 minute phone call while I was sitting at his desk. Very unprofessional, in my opinion.

Found low mileage cars 6-12 years old in excellent shape. Helpful salespersons here.

ok

My experience with VIP Kars was top notch! The service they provided was great and I purchased the car! From test drive to finance it was a smooth transaction. Would definately recommend VIP Kars.

It was sold

Incredible experience! I got the car of my dreams and will absolutely get another one there!