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VIP Auto Sales & Service
About Us
VIP Auto Sales & Service treats the needs of each customer with great respect. We know you have high expectations, and as a car dealer we enjoy the challenge of exceeding those expectations each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You may also request more information about a vehicle or our services by emailing us using our contact us form.
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Today 9:00 AM - 7:00 PM (Closed now)
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3398 S Dixie Hwy
Franklin, OH 45005
Our Amenities
- water
- coffee
- waiting room
Service Info
Service Hours
Dealer Reviews
All reviews are verified visits to the dealer. –
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The owner left me waiting outside for a long time and never came out. Besides, it was freezing cold. I don't think I'll ever go back to that place, much less recommend it.
Mar 6, 2026
Response from current dealership:
We’re sorry to hear about your experience. However, we were unable to find any record of your visit or appointment at our dealership. We always try to make sure every customer is assisted promptly, especially during business hours.
It’s possible there may have been a misunderstanding regarding the location or timing. We’d appreciate the opportunity to look into this further and clarify what happened. Please feel free to contact us directly so we can better understand the situation.
Our goal is to provide a positive experience for everyone who visits, and we welcome the
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It’s possible there may have been a misunderstanding regarding the location or timing. We’d appreciate the opportunity to look into this further and clarify what happened. Please feel free to contact us directly so we can better understand the situation.
Our goal is to provide a positive experience for everyone who visits, and we welcome the
Sep 20, 2025
Very courteous!
Aug 31, 2025
I had a very nice experience!! Everything went smoothly :)
Show older dealer reviews 34
Apr 1, 2024
Great
Feb 25, 2023
Sam was very nice and worked very quickly through the process for us. Thanks Sam!
Dealership staff was friendly and amenable. Wife and I traded in our car and got a fair price. Used the trade in to purchase a 2004 Toyota Avalon XL. Upon the test drive the brakes, driver side door jam, and wiper blades gave us concern. Dealership fixed the door, replaced the brakes, and wiper blades. Unfortunately two weeks after purchase I found out the vehicle had a bad alternator but these are not terribly difficult or expensive to replace.
Very good service, answered my questions promptly and made purchase a pleasant experience.
Apr 17, 2021
Response from current dealership:
Thank you William for choosing us for your business. We want to make sure that whatever vehicle you choose to drive off the lot is in the best condition and that you are satisfied as you drive off.
Apr 17, 2021
Response from current dealership:
It was nice meeting you Vloddy and we had a splendid time helping you.
Nov 20, 2020
A1
Apr 17, 2021
Response from current dealership:
Thank you for leaving us this review.
Nov 6, 2020
They answered the phone and didn't bs or exaggerate. A step in the right direction.
Apr 17, 2021
Response from current dealership:
Thank you for leaving us this review Adam. We try to strive in our service so the experience is nice and easy for you.
Apr 17, 2021
Response from current dealership:
Thank you for taking time out of your schedule to leave us this review.
Oct 17, 2020
Response from current dealership:
Thank you for choosing us for your car purchase and leaving us an excellent review, our reputation matters very much to us so thank you !
Jul 30, 2020
Joe was most helpful and his efforts made it possible for me to aquire a special vehicle I had longed look for having as my own
Oct 17, 2020
Response from current dealership:
Gary it was a pleasure doing business with you. Hope you're still enjoying your vehicle !
Even though the vehicle was sold, the dealer still responded in a short period of time to let me know the vehicle was no longer available.
Oct 17, 2020
Response from current dealership:
We appreciate you taking your time to leave this great review. We are upset to hear you were not able to get the vehicle you where looking at. If you have any more questions feel free to contact us.
Jun 23, 2020
The saleman was great , he called and emailed me, i just didnt get down to the dealer in time, was very
helpful, Leon.
Oct 17, 2020
Response from current dealership:
We strive in helping you find the vehicle you want. We were upset to hear you weren't able to get the vehicle you want in particular but we are always here to help you out. Feel free to contact us when ready.
Very up beat crew don’t carry any clunkers on there lot. Never try to over sell you on anything an want to make sure your happy before you leave the lot.
Oct 17, 2020
Response from current dealership:
We're happy that everything worked out with your vehicle. We enjoyed working with you, hopefully we'll see you around another time !
Oct 17, 2020
Response from current dealership:
We are here when you are ready. We are open to any questions feel free to contact us.
Feb 20, 2020
Sam was very helpful assisting with my questions and needs. He responded to my request about the vehicle quickly. Our experience was superb and the vehicle was as described, my daughter’s first car she was pleased. Would recommend this facility to anyone.
Oct 17, 2020
Response from current dealership:
Robert, thank you for taking the time to write such a nice review. Our goal is to help every customer with their automobile needs. It was pleasure doing business with you hoping your daughter is enjoying her car. please let us know if we can help you or family member in the future. Again, thank you for choosing us for your automobile needs.
VIP salesmen were professional, honest and went above and beyond my expectations. I bought a great car at a great price!
Oct 17, 2020
Response from current dealership:
It was pleasure doing business with you hoping you enjoying your vehicle. please let us know if we can help you in the future. Again, thank you for choosing us for your automobile needs.
Jan 3, 2020
Nice to talk to over the phone answered all my questions in a timely manner
Oct 17, 2020
Response from current dealership:
We were glad that we were able to help you with your questions. If you still need help feel free to contact us.
This place was great, got right to my needs and had me test driving the car in minutes. I would deal with again, no problem.
Dec 16, 2019
Response from current dealership:
Thanks! We try to streamline the car buying process as much as possible. Glad you enjoyed your time here.
Great dealership. Super nice and friendly people. Very easy to work with. Would definitely buy from again.
Dec 16, 2019
Response from current dealership:
Thank you Stacey for leaving us a feedback if you need anything in the future let us know!
Feb 5, 2019
I hate car dealers. Nearly every experience I've had, from 18 years of age to 55, has been a stereotypical pain in the but. I have yet to meet one that defied my expectations. This was my first really pleasant experience. Joe and Sam were very friendly, non-pushy and worked to meet my needs. The Lexus I purchased did not have a scratch. They did all the upfront leg work for me so that I could make an easy purchase. I will visit them again the next time I look for a pre- owned, low mile automobile.
Dec 16, 2019
Response from current dealership:
Vincent thanks for leaving us a review, I hope that Lexus is treating you well!
Dec 16, 2019
Response from current dealership:
Thank you for taking the time to leave us a review we appreciate feedback!
Jul 18, 2018
5 stars all the way! I drove about 30 minutes to look at a 2012 Honda Civic si not expecting to buy. I test drove two days in a row and not a short sweet test drive they let me drive for as long as I would like. I was very pleased they are very very honest people and only buy the most reliable cars. It’s great being able to buy my very own first car at the age of 18 and have so much ease in my mind buying from this dealership. It’s been a week since I drove it and now I have it in my drive way and I’m very excited everyday I wake up able to drive one of my dream cars. Huge shoutout to vip!! Thank you for everything you guys have done for me. I will defiantly be sending people your way.
Dec 31, 2018
Response from current dealership:
Michael, thank you for leaving us a review on here as well as on our google page, we know how valuable of an experience buying your first car is so for us to be able to help you find what worked for you in a timely manner where you felt comfortable is important to us. We would love to do business with you in the future if you're ever in the market for a new vehicle again.
Mar 8, 2018
Great experience, answered all my questions and very friendly.
Dec 31, 2018
Response from current dealership:
Hey Ryan thank you for the review, our staff always tries to put our best foot forward when helping the customer and finding something that works best for them, let us know if you need anything, thank you.
Feb 6, 2018
Very nice and honest
Dec 31, 2018
Response from current dealership:
Hannah thank you for choosing us for your car purchase and leaving us an excellent review, our reputation matters very much to us so thank you !
Jan 12, 2018
He contacted me on the vehicle and I intend to get with him on the envoy
Dec 31, 2018
Response from current dealership:
Hey Bill we're happy that everything worked out with the envoy. We enjoyed working with you, hopefully we'll see you around another time !
Everyone was extremely friendly and helpful. They had nothing to hide about
the car. And I would suggest to anyone to look at there inventory when
looking to receive a great deal on purchasing a vehicle.
Dec 31, 2018
Response from current dealership:
Hello Brandy, I'm very happy you enjoyed the buying experience here, we service every vehicle we get on our lot to make sure that it's a good value for our customer thank you for trusting us with your vehicle purchase !
When unexpectedly looking for a car for my mom, I was cautious about where we shopped. Joe and Sam were very helpful, honest and hospitable. It was the best car sales experience ever. The car was as advertised and a good drive, but we found another one with lower miles. Had we not identified another vehicle quickly that met her requirements, we would have had them find us another car. She has already referred friends to VIP. We will look here first in the future. Thank you!
Dec 31, 2018
Response from current dealership:
Thank you for the great review about your time here ! We put a lot of effort into providing high quality vehicles and knowledgeable customer service while you're with us here let us know if we can do anything for you !
Aug 6, 2017
Outstanding. Still in contact with dealer
Dec 31, 2018
Response from current dealership:
John it was a pleasure doing business with you. Hope you're still enjoying your vehicle !
Feb 8, 2017
Sam and Joe are terrific people and I'm very happy with the car I purchased from them. They are top-notch in my book and I've recommended them to family and some friends for whenever they are in need of a vehicle.
Mar 3, 2017
Response from current dealership:
Dixie, Thank you for taking some of your valuable time to write us those nice words. we are very happy and excited to know that your experience with our dealership is top-notch in your books. We also thank you for sharing with us the information about you small town in Indiana, where looking forward to take my family this summer to explore the nice locations that you told us about. As always your business is very appreciated.
Dec 30, 2016
The best dealer ive ever seen, they are very professional and honest. If you want to buy a car VIP is yhe place.
Mar 3, 2017
Response from current dealership:
Thank you for your time to leave us such a nice review. we are very fortunate that you feel this way. Again thank you for your business
Oct 12, 2016
The gentlemen were considerate and not pushy. They offered services and
flexible times. The were very flexible and not pushy. They did not badger.
When we went there, they treated us like guests at their home.
Oct 15, 2016
Response from current dealership:
Thank you Bill for leaving us such a nice review. It was our pleasure to provide you the help that you needed form our experienced team to choose the right vehicle for you and your family. our goal here at the dealership is to provide the best car shopping experience ever by providing the customers with all information they need to make the right choice before the purchase take a place. We appreciate your business and we hope to earn it in future. Again, thank you and thanks for the referral.
Sep 13, 2016
I just wanted to take a minute to let everyone here know how amazing
VIP Auto Sales are. I had come all the way from Michigan it was a four
hour drive, once i got tot he dealership Joe and Sam were extremely
genuine and very professional. As soon as I choose a car they had
brought in the car to their service center to ensure that the car was more
than ready to go on my adventures with me. During this whole process,
at no time did I ever feel pushed into buying a car from their lot. Joe and
Sam were absolutely amazing in helping me buy the car i wanted and not
pushing me into buying the cars like other dealers. Vip Auto Sales if by
far the best dealership i have been to they take good care of their
customers and are one of the friendliest dealerships I know. I will
definitely make the trip down to Ohio one more time to buy another car
from them.
Oct 15, 2016
Response from current dealership:
Thank you Amin for the review .We are more than happy that your long drive was a success ,and you were able to buy the car that you wanted .Come back and see us anytime.
Jun 4, 2016
Very pleasant,professional people,I was not pressured into buying. I got a great deal on a well maintained automobile and would highly recommend VIP auto to any one looking for a used auto at a fair price.
Jun 7, 2016
Response from current dealership:
David, thank you for taking the time to write such a nice review. Our goal is to help every customer with their automobile needs. It was pleasure doing business with you hoping you enjoying your new work van. please let us know if we can help you or family member in the future. Again, thank you for choosing us for your automobile needs.
