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Dealer Reviews

Based on 9 reviews
All reviews are verified visits to the dealer. – Learn More
Jul 18, 2025
Helpful, no issues.
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May 27, 2025
They responded to me very quickly and were extremely professional.
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Kevin
Apr 17, 2025
The car was sold and still on their site. I explained that is what I wanted. Wouldn't take no for any other vehicles. Sent me a link with every similar car. Called back to see if I found anything I was interested in. I did, the Dart that I originally was interested in. It was still on their site. What a bait and switch game they are playing. Calls and texts daily trying to sell me something else. Every time I explain that I am only interested in a Dart. I guess they don't car what a customer wants. Will never deal with them or recommend them to anyone.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
May 2, 2025
Response from current dealership:
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. We never intend to mislead our customers, and we understand how frustrating it must be to see a vehicle still listed online after being sold. While we try to update our listings as quickly as possible, there can sometimes be delays in syncing our inventory across platforms — but that's not an excuse, and we’re working to improve that process.

Our team should have listened more closely to your preferences, especially after you clearly stated your interest in a specific vehicle.
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Mar 26, 2025
Dealer responded immediately and provided a CARFAX report on the vehicle of interest.
Is this review helpful? Yes | No
Mar 13, 2025
VIP Auto didn’t just sell me a car, I was sold a good experience and the staff here will do everything possible for you and your specific situation! Thank you for keeping it real with me! Do yourself a favor and talk to Kevin, you’ll be glad you did!
2 of 2 people found this review helpful.
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Mar 22, 2025
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Our team, especially Kevin, is dedicated to ensuring every customer receives the best service tailored to their needs. We're grateful for your trust and glad we could help make the process seamless for you. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing VIP Auto!
Aug 12, 2024
Don’t ever buy any car from This dealer. I call in advance and when I took my hour and a half drive to their dealership they’re telling me that the car is not there when I call in advance like two weeks ago and then they’re saying the car is already got sold horrible horrible business here.
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2025
Response from current dealership:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We understand how valuable your time is and are truly sorry that we did not meet your expectations during your visit. We do recommend confirming the car’s availability on the day of your visit, especially when inquiring about a vehicle well in advance, as availability can change. We are actively working to improve our communication and inventory management to ensure that situations like this do not occur in the future. Your experience is important to us, and we would love the opportunity to
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Aug 2, 2024
Horrible they lied to me about a specific vehicle I drove 4 hours to purchase then tried to put me in another vehicle instead telling me it was sold one star only because it will not let me put no stars
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re truly sorry for the frustration you experienced during your visit. We want to assure you that we do not conduct business in the manner you've described. Our goal is always to be transparent and provide accurate information regarding vehicle availability. We highly encourage our customers to confirm availability before traveling long distances to ensure we meet your expectations. We take your concerns seriously and are continuously working to improve our service. Please feel free to contact us directly so we can discuss this further and make thin
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Jul 10, 2024
Horrible....we drove 2 hours to go check out this car he even called and asked our ETA when we arrived another salesman informed us the car was sold a day prior...He could have told us that the same exact morning before we made a blank trip!!!
19 of 19 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2025
Response from current dealership:
Thank you for sharing your feedback. We apologize for the inconvenience you experienced. We understand how frustrating it can be to travel a long distance, only to find that the car you were interested in is no longer available. We do have many similar cars in our inventory, and if a specific vehicle is not clearly identified, it may be sold quickly as our inventory turns over fast. We always recommend confirming the exact vehicle’s availability before making the trip to ensure it’s still in stock. We appreciate your understanding and would be happy to help you find a similar vehic
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Jun 7, 2024
Immediate reply
1 of 1 people found this review helpful.
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Nov 13, 2023
The dealer did an amazing job of getting this desl done and great customer service
3 of 3 people found this review helpful.
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Sep 22, 2023
Nor to happy cause i was approved for a car and I even have sm appointment today at 5 pm I came to the dealer one of the sales person that’s wasn’t the person I was meeting with told me that the car I was o inquire for sold and hour ago. If they I was commuting why they can’t told me that the car was sold already when I text the person that was running a couple of minute late that I was doing Sold already smh not nice at all
20 of 20 people found this review helpful.
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Jul 9, 2023
Very informative and helpful.
4 of 4 people found this review helpful.
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Sep 2, 2021
Really quick and friendly!
2 of 4 people found this review helpful.
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michael
Jun 7, 2021
Lied about the gti was not an autobahn just normal base gti waste of damn time
11 of 11 people found this review helpful.
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May 20, 2021
Wasted a day at the dealership! Vehicle we wanted was in the shop. Pre approval meant nothing. Had to fill out another credit app...they shopped the deal around a bunch. Then wanted us to trade our 2017 F-150 in on this vehicle.
14 of 14 people found this review helpful.
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Apr 3, 2021
Great exchange with salesperson.
3 of 4 people found this review helpful.
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Mar 30, 2021
They said they had a 350z I was looking at the day before and when I got there the next day they said they sold it 2 weeks ago and I drove a hour to go get it, they thought I would buy a different car‍♂️‍♂️
18 of 19 people found this review helpful.
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30
Feb 15, 2021
Responded on many intervals, greay
0 of 3 people found this review helpful.
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20
Nov 29, 2020
Decided to go with a newer vehicle after having all of my questions answered. Everyone was very helpful and quickly responded to my questions
0 of 2 people found this review helpful.
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20
Oct 29, 2020
Dealer was very helpful and courteous. The only problem was they had sold the vehicles prior to contact.
1 of 2 people found this review helpful.
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Kevin
Oct 27, 2020
This was the worst place I have ever dealt with. They had 2 trucks I was interested in. I live over 1 and a half hours away. They said okay so I made the trip. When I arrived neither truck was there. So 3hrs of driving and nothing. To me this is dirty buisness so take what you want from it but I would never do buisness here or waist the time. Shop elsewhere
17 of 17 people found this review helpful.
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Jose
Aug 27, 2020
I did not have a good experience. I had an appointment and when I showed up, a mechanic was trying to replace a part that they had taken out to fix a different car...according to the manager, (pretty shady if you ask me.). I waited to see if it got fixed but I left after 15 minutes. If I make an appointment, have the car ready! I would never recommend them to friends or family.
19 of 20 people found this review helpful.
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Aug 20, 2020
Had a very good experience with Jessie. They have some great cars/trucks and good deals on "Good, reliable, and well taken care of" cars and trucks. Ask for Jessie.
2 of 3 people found this review helpful.
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Aug 15, 2020
Very good help
0 of 1 people found this review helpful.
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Aug 8, 2020
Dealer responded in a timely manner to our correspondence. The vehicle description was pretty much on point to what I expected. Listing accuracy. While I was at the dealership things went pretty quick. I have had to wait longer for fast food than to drive out. I was quoted a price and paid exactly the quoted price. On-site experience was great everyone was very helpful. Based on my experience, I would go back and recommend VIP to others.
3 of 4 people found this review helpful.
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Feb 20, 2020
They were helpful and the salesman that I had was very very helpful so far he has done what he said he would do.
2 of 3 people found this review helpful.
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Feb 9, 2020
I was confused. I asked for best price and was quoted almost $1000 over the advertised price.??? I might have been a buyer at $1000 the other way. You're welcome to contact me if you can give your BEST PRICE. Thank you
20 of 20 people found this review helpful.
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Jan 26, 2020
Dealer responded quickly.
1 of 2 people found this review helpful.
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Dec 25, 2019
Excellent service
0 of 1 people found this review helpful.
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Sylma
Sep 27, 2019
Excellent and fast communication
1 of 3 people found this review helpful.
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Brianne
Sep 12, 2019
Terrible experience, they leave vehicles listed and tell you that they are available and when you drive to view it they tell you it sold but others are available. Drove 3 hours to see a truck and was told it was still there, got there and it was “sold and hour ago”. The truck is still listed for sale on sales pages and I messaged them again about the truck and was told it is still available when it is not.
33 of 33 people found this review helpful.
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Jul 31, 2019
Experience was good with Angel. The vehicle was recently sold.
1 of 4 people found this review helpful.
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Jeremy
Jun 11, 2019
I want it I'm coming for it. My experience was very helpful and very satisfying by Angel
1 of 4 people found this review helpful.
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Jun 1, 2019
Great
1 of 4 people found this review helpful.
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May 28, 2019
Very helpful.
0 of 2 people found this review helpful.
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Frankie
Apr 5, 2019
Excellent
1 of 3 people found this review helpful.
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