Urban Motors Blue

Responsive and answered all mt questions.

Very helpful on my information needed very friendly

Good

Very easy to deal with. Exactly what I wanted they delivered.

Eh, they were nice enough but never followed through with contacting me. I don't know what more detail you want because that's all that happened. They said they'd get back with me on the next business day and never did.

Great service

Good communication

Very nice

good and honest

Responded promptly.

Gabe was very helpful start to finish!

Very nice guys!

Very helpful

Good contact.

Too much contact after an indication of no interest in vehicles on their lot… Someone from their dealership kept trying to call or contact us for several days… Too much hard sell

Once I decided the amount they wanted, never replied anymore. At least reply to a customer for business respect perspective.

This place was amazing! They not only have the cars people want they have the service to make you want to do business again! If you are looking for any type of speciality vehicle this is the place to look! Find the ride you want at Urban Motors!

Great people

great

In the process of buying it now. Stefan, Gabe, and Chris are a great team! Since I am buying it remotely from Oregon, I requested lots of pictures, information, etc. They have me what I needed quickly and are helping with the shipping. They have been extremely helpful and responsive. The deal will close this Wednesday and this has been a great buying experience. I highly recommend Urban Motors!

Selling a car that has broken electronic parts and the back panel of a seat missing. When asked if it could be fixed before purchase they never responded.

They've got the inventory, salesperson super informative and authentic, and they've stayed in touch. I would buy a car from Urban when they get the right one for me

Great Responce n A Great Vehicle. W Old of Bought It But Was Not In My City n Not Close Enough To Go n Look At The Truck. They Never Offered To Bring It Down So I Could of Test Driven The Vehicle.

great

Salesman was quick to contact me I was unable to get in to see the vehicle before it sold….

Excellent communication and openness about the truck. Great buying experience. Will be recommending them to others.

They were very quick in response and helpful. Unfortunately vehicle sold before I had a chance to go further.

Great experience. Very easy to work with and never feel pressured. Very transparent!

Im rating 3/5 only because I think the business model these guys go by is absurd. They say they are one price no hassle no fee dealer which is great for marketing but unfair to the buyer in my opinion. The car I attempted to make a deal on is about 3-4K more than the average going price even as a prime example. The idea is that they won’t charge you dealer fees etc and the price you see is the price you pay, but this doesn’t account for taxes, licensing which in my case as someone out of state would be about 3k unfortunately. So the idea of paying for something just about 6k more is just unreal. I admit I had made a lower than market value offer hoping for a counter at market but they don’t budge. Good for them, sucks for me. I was really hoping to make a deal with these guys- communication was great and they were nice; all in all just way too overpriced.

These guys were EXCELLENT in every way! They were responsive, provided all of the extra information that I requested, and held the car for me. I decided to opt out due to my own finances.

Great customer service put a deposit down on the vehicle while I am deployed and my POA will be picking it up soon. Ask for Kristoffer he’s been great to work with.

They either lied to us about the back-up camera or did not do the research. They told us the camera was aftermarket but after about five minutes on the phone with Audi I learned the camera was factory installed. I felt like I was treated like an idiot from a slimy used car salesman.

Very fast and professional to answer any question over the phone! I bought the car I wanted, I even told them I was running late and they stayed till after closing time for me but I got it!

Very professional and courteous and returned calls and checked back with me.

Very easy to work with. No hassles. Made car buying enjoyable.

Very poor service. The truck was sold and I was never told that it was gone when I first saw the truck and email the dealer.

Immediate, professional response. Unfortunately, due to Covid policies, I was not able to go see or test drive the car. I’ll just have to wait because I have not driven a TT RS and would prefer to prior to purchasing one

Very helpful, fast and informative.

They sent me back an email saying that the car was available for viewing and I should come down and look at it that was it.

Dario and Luke where very nice to deal with and very helpful. I would look to them for my next vehicle.

Finally a dealership that I don't feel that I am being scammed or pressured into purchasing a car. Everyone on staff was extremely helpful and friendly. If you are looking to buy a 4Runner I highly suggest giving this place a go. Even if they do not have the color or type you are looking for let them know what it is you're looking for and they will find it for you for a good deal. I had the option to buy new or used which was nice to compare the prices. One thing I found really cool about this place was that they have an in-house shop that once you buy your car you can leave it there and customize whatever it is you want. Compared to your standard dealership you can really tell that everyone working there has a passion for cars and is willing to help you find a car you looking for. I would highly suggest giving Urban Motors your business when purchasing a car, truck, or SUV. Urban Motors 10/10!

Friendly and transparent about the vehicle.

Very honest

I went to look at car they were very nice guys they had a piece of white paper covering a hole in the carpet I like a paper that you work when people put in when they work on a car so they left it there to cover the whole no floor mats in the car and open up the engine hood and it was disgusting dirty outside of the car was very clean though

Salesman Dave, was not able to finance me. However he did not call back to tell me. Unprofessional at best.

Luke and everyone at the shop were terrific, I was thrilled to get a follow up email after the first went to my spam folder. The vehicle was spotless and ready to test-drive right away, it was exactly they way it was described. Very happy with the vehicle and will definitely recommend to anyone who asks!

Very honest upfront communication, easy to work with. Thanks, Dave

Was a great experience! Luke and Chuck were very nice and helpful!

When I called to make an appointment for a test drive he was nice enough to ask me if I knew it was FWD which I did not so I passed. Unappreciated I ate his clarification so I didn’t waste his or my time.

Wonderful people to work with. I highly recommend them to anyone.

This dealer contacted me through email but I never dealt with them in person.

Awesome guys!!! Great place!!!

Great place, I wish it worked with the car I wanted but not once did I feel pressured to buy the car then and there.

The dealership contacted me right away and was honest about the car. Unfortunately the vehicle did not meet my needs.

The dealer was quick to respond to my inquiry. He gave me the information I was asking about. I'm still looking at other cars as well. I would consider checking back with CarGurus in the future. - Helen

The dealer states in his web site that he is “transparent”, however, when I got the vehicle, it had damage due to hail. If I had known that in the beginning, I would not have bought the Land Cruiser. I live in California and asked him on the phone did the vehicle have any damage that was not visible on the photo’s. He stated, “no it did not.” I took his word for it as the photo’s looked really nice.

very helpful. I was looking for a car for my son. don't think my son followed up though.

I love Urban Motors!! One of the best dealerships in Colorado, definitely recommend it. James was beyond helpful in getting my car the same day, great service!!

I bought the greatest car from the coolest team of guys!!! I highly recommend them if you are looking to purchase a used car, they are dependable, informative and a really low key sales technique. No pushing you, no hard sell just good old fashioned straight talk. I love them!! My husband picked up my car because I was out of town, he was so impressed he asked them to start looking for what he would like in his next car. Great Experience!!!

Did not buy this one but they put me in another 4 runner that I am very happy with. Nice guys and a great place to do business

Very large selection of Used Toyota’s. Friendly staff.

Best experience I’ve had buying a car. I’d been looking for several months using CarGurus and a couple of other local sites to the Springs area with a few hiccups along the way. James/Urban Motors are in the business of selling vehicles- I felt and was treated like they are in the business of working to overcome some very real obstacles during my purchase and that I was important to them throughout the process . Communication, Listing Accuracy, On-Site Experience, Customer Service, Overall Experience was 10 out of 10- which is why I’m posting this review.

yes, I purchased this toyota!

I did not make it to the dealership as I purchased elsewhere but they responded quickly and followed up. I will keep them on my list for my next purchase.

I emailed them but got no response ended up calling and spoke to a live person and they were helpful

Easy! James did such a fantastic job of getting me a better rate than I was able to get! He was knowledgeable, not pushy and very helpful. The car runs great and is exactly what I was looking for.

Extremely helpful and friendly staff. Beautiful cars/trucks.

Horrible customer service. It was like talking to Bill Billichick. Never called when I finally got them to agree to call a week later (couldn't buy until then). Can only imagine what it would be like to deal with them if there would have been an issue with a purchased vehicle.

Prompt response, not pushy

Very helpful and kept in touch.

Contacted me quickly, very up front. Got an email saying vehicle had sold!

These guys rocked it. Nice clean cars and trucks.

Urban Motors was responsive and I discovered they specialize in cars with "Branded Titles" and salvage titles. When I asked what the issues were about the car I was considering I received the following (in an all caps email): "Carfax shows structural damage in 2015. previous owner said it was because of roof repair due to hail. But we can't confirm or guarantee that." The Carfax report has a second 2014 report of "structural damage to the roof and front" so I'm not sure what's up with the car. My current car was rebuilt from salvage and I bought it at a deeply discounted price. It has served me well with the exception of having to spend a lot of money for maintenance on it in the first couple of years and that the body is starting to show cracks from the bondo used to smooth over the dents from being rolled. If that's all they can tell me about the car, I'm not ready to take a chance on another rebuilt vehicle yet. Service records are supposed to improve a vehicle's value but the first thing dealers do is toss them in the trash. If I knew more about what happened to the car & what the repairs were, I'd consider it.

Very helpful

The people at Urban Motors were responsive, knowledgeable and very nice. Though I didn't get my car there, I would consider it next time.

They contacted me right away. There were very up front about the vehicle I was inquiring about. They told me that they thought it might have been side swiped and fixed without insurance involvement. I really appreciate that. I would use them again.

Very helpful, honest, and thoroughly answered my questions.

Was in and out good service!

They responded fast I went in to see the car and no one greeted me when I came in. Finally after being there for over 5 mins and finding the car myself a lady that was in her office came out and asked if anyone had helped me yet. Then a man came over and was helpful but informed me it was just front wheel drive. They are definitely not pushie or high pressure which I like. I feel like they could work on their customer service skills and have a friendlier and welcoming environment. I walked by a gentleman when I first got there and he was sitting at his desk and did not say a word to me. Not sure if I would go there again. It was bad but was not great. The reason I went was because I read their reviews and they were great.

quick response, and very professional. I went with a different car but when I told the guy I had gone with another car and wasn't going to keep my appointment, thanked me for letting him know and said he looked forward to an opportunity to earn my business in the future. I thought he was very professional and would absolutely shop at Urban motors again when I ready for a new one.

Great guys! No pressure to buy RIGHT NOW:)

Responded in timely fashion

Their response was prompt and cordial.

Excellent response thank you!!!!

salesman was forthcoming with all information and very polite. Overall it was a pleasant experience.

They were completely honest and straight forward

Very professional answer easy going dealership. Very pleased with our new Ford escape, we would recommend urban motors to everyone.

Were really nice

They answered promptly but I decided to go another Direction I appreciate your fast response thank you

Dealer sent carfax requested and reached out to discuss vehicle.

great people, great company, great experiance, great price, thanks!

The salesperson spent time explaining the carfax or autocheck report even though I'd said I was not interested in the car.

Pretty much effortless transaction. Any questions I had were answered. Bonus Emissions test coupon covered the cost!

Received information but decided vehicle had too many miles. Also, liked 2003 Ford Windstar SE better.

As others stated, there is absolutely no pressure to buy at As-Is Auto. We recently purchased a blue Jetta with a replaced bumper and were worried about a bent frame. When we took the car to Goodyear (a mile down the road and they do a FREE Vehicle Inspection and Alignment check. Very convenient) the second time to actually align the wheels, As-Is' response was "Go ahead, do whatever you need to do". They let us essentially go on a 2 hour test drive and then let us inspect the car on our own for another hour afterwards. When we were ready to make the purchase Dario was available and ready to negotiate. I couldn't be happier with the experience. As long as you do your research on the car (I suggest taking it to Goodyear down on Tremont) and accept the faults in the car, you'll have the same experience.

A easy going and relaxed buying experience. I knew what I wanted and was in and out in less than an hour.

Great Dealer. Would definitely come back!

car in worse shape than expected

They were great, easy to work with, no nonsense, and very pleasant. I will recommend them to friends.

Great place to work with. We will definitely be back!

Very happy, no pushy salesman, great value.