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Universal Nissan
About Us
Welcome to Universal Nissan Driven by Excellence. Powered by You. At Universal Nissan Orlando, our passion for excellence drives everything we do. Our mission: “To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity, and teamwork.” As the #1 Volume Nissan Dealer in Central Florida and proud J.D. Power 2025 Dealer of Excellence, we’re recognized for delivering an exceptional automotive experience. We believe buying a car should be transparent, simple, and stress-free — with pricing, payments, trade values, and interest rates upfront, no pressure or gimmicks.
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Today 7:00 AM - 9:00 PM (Closed now)
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12785 S Orange Blossom Trl
Orlando, FL 32837
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Absolutely HORRIBLE experience! Wanted to see a car on a weekend, but was told it was 'locked inside the shop'
and they couldn't get it off. I had already made a deal on the car, but they insisted I come down and see it first.
They stalled me for a few days... then I was notified that the car had been sold out from underneath me!
Do NOT trust these people! They lie and tell stories to make you 'feel good' - when the unfortunate truth is - the
left hand has no idea what the hell the right hand is doing! Avoid them at ALL COSTS - unless you like experiening
heartburn and disappointment!
Mar 9, 2025
Salesman was ready to assist
Jan 30, 2025
Great
Show older dealer reviews 73
Jun 4, 2022
Very Professional and loved buying a car from their company. Although the price was 1,300 more because I didn't have a trade. I
Mar 3, 2022
No one calls you back when they say they will. If they do call you its as if there talking to you for the first time asking if I'm still interested in car.
Mar 1, 2022
Wow watch out they tell me the price is $26,000 for their 2017 Hyundai Tucson SE Plus, sunset orange beautiful color I fell in love with the vehicle I called before off hand to make sure the price they told me yes is for $20,575 driving down there was a long drive for me they said come on down we have it the price is still the same on CarGurus and that's the price you get if you come and you like it so I went cuz I like it but when they told me $26, thousand I freaked out got scared how can you do that, salesperson his name (Luis) terrible the way he treated me made me look like a fool Sadly he made me waste my time going down there and changing the price. Rating in a one because I have no other option if they give you the option it will be a zero that lucky they got one.
Nov 11, 2021
Showed me the car and explained the features
Jun 19, 2021
Sold the vehicle without telling me there was a deal in the works before mine.
The internet Customer Care and the Car Specialist departments need to get their
act together.
Jul 5, 2021
Response from current dealership:
Pedro, thank you for sharing your concerns. We truly apologize for the experience you had. At your earliest convenience we would like to learn more about the situation so we can make things right. You can reach me directly at scanelon@universalnissan.com
May 16, 2021
Would not give information that I asked for, but offer online purchases.
Jun 22, 2021
Response from current dealership:
Sam, thank you for sharing your concerns. We truly apologize for the experience you had. At your earliest convenience we would like to learn more about the situation so we can make things right. You can reach me directly at scanelon@universalhyundai.com thank you
More ...
Mar 22, 2021
Good
Jan 8, 2021
Bait and switch. Car available at 9PM, next morning at 8AM not. Then comes the slew of emails and texts offering other cars. Also received emails requesting my direct email address because CarGurus masks them.
Jan 11, 2021
Response from current dealership:
Our apologies for the inconvenience
Dec 2, 2020
Very quick to contact but sold before could see the vehicle.
Jan 11, 2021
Response from current dealership:
Thank you for the share!
Jan 11, 2021
Response from current dealership:
Much appreciated!!
Have been reached out to by several making sure my questions were answered and if there is
anything else they could do help.
Jan 11, 2021
Response from current dealership:
Thank you for the feedback and this is great to hear and we will be sharing this with our team!
Jan 11, 2021
Response from current dealership:
Thank you !
May 11, 2020
I was contacted by Madison and Ernest. I’m not sure if they are computers or robots, but their customer service was horrible. I repeatedly asked for a carfax report on the vehicle I was very interested in. And they refused to forward this information and ignored the fact that I even asked for it by sending and resending their “scripted” emails. Very disappointed! I asked for all correspondence to finally stop.
Apr 10, 2020
Very friendly and helpful.
Jan 11, 2021
Response from current dealership:
We appreciate the feedback, thank you!
Dec 21, 2019
They followed up with me,
Jan 11, 2021
Response from current dealership:
Thank you!
Dec 20, 2019
Excellent Service! My expectations were exceeded, my time was valued and my needs were met as I drove off with the vehicle I wanted! From the receptionist to the sales team a very pleasant experience!
Jan 11, 2021
Response from current dealership:
Pamela, we are happy to hear that we were able to meet your expectations and that our staff provided you with excellent service. Thank you for your feedback!
Dec 9, 2019
The people were awesome and the experience was great at Universal Hyundai! We drove 500 miles because their prices were so much better than what we could get anywhere else. Alexis was great to work with and I urge anyone thinking of trading with them to do so!
Jan 11, 2021
Response from current dealership:
Much appreciated!
Dec 4, 2019
Excellent and professional services
Jan 11, 2021
Response from current dealership:
Thank you!
Dec 3, 2019
I had a great experience here and I bought my 2018 Hyundai Santa Fe Sport SUV!!!
Nov 28, 2019
Asked for lowest price they would accept and then gave me final price
of way over $16,000 on advertised price of $13,887. Where did all that
add on come from?
Not doing business with them!
Nov 5, 2019
Trish was the best! Thank you. No gimmicks all clear great deal!
Nov 5, 2019
Response from current dealership:
Jhon, we appreciate you taking the time and letting us know how your experience with Trish went and I will pass it on!
Christopher (online rep) and Freddy (sales rep) thank you for your assistance throughout the process. I just wish the car buying was less of a hassle. Anyway, I'm satisfied with my purchase.
Oct 3, 2019
Response from current dealership:
Christopher, Thank you for sharing and yes, it can be a hassle purchasing a vehicle. We are happy to learn that you are satisfied, again Congrats and safe journeys!
Aug 15, 2019
I was told lots of LIES – LIES and
More LIES – DO NOT GO HERE –
NOT TO BE TRUSTED!!!!
***I had an initial agreement via txt
w Gabriel Castillo on what the deal
would try and be. I drove 270 miles
round trip to find out O was passed
on to PATRICIA HERNANDEZ &
another young man by the name of
Ruben who tried and close the deal.
* Nobody knew any part of the deal
and they all tried to sell me a
different car after I continued
explained what the deal was via txt.
*The car I requested was never
available and nobody even knew
the sales price. I told them and
they still wrote the wrong price
trying to close the deal.
•Needless to say that the deal of
close to &10k out the door
difference became 14k. This was
very deceiving.
I am a Retired Naval Officer, Loyal
NISSAN Buyer since 2007, Great
Credit Score,
Educated and focused on what I
wanted and was deceived to drive
2 ½ hours to this
place. I WOULD WARN ANY
MILITARY shopping to Be aware of
their bait and switch-!!
Aug 22, 2019
Response from current dealership:
Mr. Bartholomew, Thank you for sharing this review with us and we want to apologize for the experience you had here at Universal Hyundai. We strive to make sure all our customers receive an attentive, helpful and prompt experience at all times and we are sad to learn that did not happen with you. I will be looking further into your file and if you have any other concerns feel free to reach me at lbautista@universalnissan.com thank you Lori
Jul 1, 2019
John listened to our needs in a new
car and delivered to us exactly what
we needed. There was no pressure
to buy and everyone we came in
contact was professional. We
recommend Universal Nissan.
Jul 2, 2019
Response from current dealership:
Rick, great to hear that your car shopping experience went great and that John made it a hassle free visit.. We look forward to working with you in the future, don't hesitate to call!
Jun 17, 2019
Awesome! Such a pleasure to deal with. Very responsive and upfront
via email communication. The great customer experience continued
at the dealership when purchasing. Very happy!
Jun 18, 2019
Response from current dealership:
Jessica, Thank you for sharing your experience with us and we are glad to hear that you had a great experience with us, we look forward to working with you soon!
Jun 4, 2019
extremely helpful, Rachel, tried to find car for me
Jun 4, 2019
Response from current dealership:
Joan, Thank you for sharing this kind review!
May 18, 2019
Miguel was very helpful in putting me into a new Tuscon. Not pushy or overbearing at all. A pleasurable transaction, and I don't often say that after leaving a car dealership.
May 20, 2019
Response from current dealership:
Thanks Ronald, for sharing this awesome review!
May 15, 2019
Best price quoted on Hyundai Santa Fe. Great salesman. Bought it on the spot. 4K less then best price in Melbourne Fl area.
May 20, 2019
Response from current dealership:
Thank you Thomas for sharing this review and also for the shout out!
Mar 18, 2019
They provided me with all the information requested.
Mar 21, 2019
Response from current dealership:
Thank you Jose, for sharing this review with us and we appreciate the 5 star rating!
Feb 26, 2019
Best car buying experience I have ever had. I was dreading it because I was looking
around and hate the haggling but they gave me their internet price with no hidden fees.
The process was fast and easy and I was very happy overall.
Mar 7, 2019
Response from current dealership:
Micaela, we are happy to learn that you had a great experience with us and also glad to learn that your shopping experience was hassle free, thank you and we look forward to working with you!
Jan 10, 2019
Do not ever give these people your phone number or email address. They will harass you to death!
Jan 11, 2019
Response from current dealership:
Shawn, We apologize that you did not have a great experience with us and what was described are not characteristics of level our team strive to provide to our guest. My contact is lbautista@universalnissan.com if you would like to discuss your visit. Thank you, Lori
Jan 6, 2019
Staff was responsive and very helpful!
Jan 11, 2019
Response from current dealership:
Jacob, Its great to hear that you had a great experience, Congratulations!
Jan 23, 2019
Response from current dealership:
Thank you for this review and 5 star rating!
Dec 15, 2018
Very customer service oriented
Jan 11, 2019
Response from current dealership:
JoAnn, thank you for sharing this kind review!!
Oct 17, 2018
Fantastic great attention very well treated and a smooth process.
AAAAAAAAA+++++++
Mar 7, 2019
Response from current dealership:
Thank you Michael, for this awesome review and 5 star rating!
Sep 15, 2018
Great experience. Purchased the vehicle
Sep 20, 2018
Response from current dealership:
Thank you for sharing this review with us!
Aug 5, 2018
They were helpful, but I am not interested.
Aug 17, 2018
Response from current dealership:
Dennis, Thank you for visiting us and when you're ready to purchase, we are here for you!
Jul 17, 2018
I called to confirm car was available before driving two hours to
dealership. When we got there, the car was not there. It had been sent
to auction that morning. I had called after noon! Then they wanted me
to consider purchasing sight unseen and they would get it back from
auction the next day. And they wanted me to pay a higher price than
was advertised on carguru. Left very frustrated!
Aug 7, 2018
Response from current dealership:
Marilyn, We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on your situation carefully to find out what went wrong, so that this doesn’t happen again. Providing exemplary customer service is our top priority and we are saddened yours did not go as planned, if you have any concerns you would like to address, please feel free to reach me at lbautista@universalnissan.com or 407-926-1050 Ext:1050 Thank you Lori
May 15, 2018
After emailing the internet sales team back and forth, I was assured that it would be worth my time to drive 40 minutes to check out a specific vehicle. They even made an appointment for me. When I got there, the salesman and I walked around the lot looking for the car and couldn't find it. I waited inside so that he could look for it, only to find out that the car was sold the night before. This is unacceptable. I wasted my time and my gas, and I will not make that mistake again.
May 16, 2018
Response from current dealership:
Norm, First and foremost. Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you. Above all else, providing excellent service is our main goal and its unfortunate you did not experience that with us. We would like the opportunity to speak with you in regards to your experience. My email is lbautista@universalnissan.com Thank you Lori
Mar 23, 2018
Nice experience
Mar 26, 2018
Response from current dealership:
Thanks Ash for the 5 star rating, glad to hear that you had a great experience!
Feb 26, 2018
Response from current dealership:
We appreciate your feedback and Thank you for shopping at Universal Hyundai-Nissan!
Feb 23, 2018
Response from current dealership:
Thank you for the great review! Don't hesitate to call us if you need anything!
Jan 29, 2018
I talked with someone that was very helpful.
Feb 23, 2018
Response from current dealership:
Thanks Elaine for sharing this kind review!
Feb 23, 2018
Response from current dealership:
We're so happy to have been able to assist you and thank you so much for taking the time to let us know how everything went!
Jan 4, 2018
I found this vehicle for my dad, who is Norman, on the Car Gurus site. I
really wanted him to buy it, but he is almost 92 and sort of set in his ways,
and will probably replace his 2016 Cadillac XTS with another one. His
brother rightfully pointed out that he knows how to use some of the
Cadillac's features and he will not have a learning curve with a new car.
We test drove a Genesis in Sarasota where the salesman attempted to "high
gross" us, even though I told the salesman that I owned two domestic
dealerships in the 1980s, i.e., I know the business and am not
unsophisticated. Had he not opted to get another Cadillac, we would have
driven to Orlando and purchased or leased the vehicle. Universal
responded to my inquiry promptly and I appreciate that.
Feb 23, 2018
Response from current dealership:
Thank you so much for sharing this review! We appreciate your business. Welcome to the Universal Nissan Hyundai family! Don't hesitate to call if you have any questions.
Jan 2, 2018
The dealership was very helpful!
Feb 23, 2018
Response from current dealership:
Thanks Matt, We are happy to be of great assistance, don't hesitate to call if you shall have questions.
Nov 28, 2017
I was very impressed with my sales man Steven Rivera he went above and beyond to answer all my questions and treated me as a person not a dollar sign
Mar 7, 2019
Response from current dealership:
Thank you Roger!
Aug 23, 2017
The experience with Nick was great. He is very courteous and
knowledgeable of the vehicles. However, prices are way higher than with
any other dealership. They played with the numbers and came out to be
the same as the MSRP. In San Antonio I get $3,500 in discounts between
factory and dealership offers. I can get the same vehicle for less than $30K
with Lifetime Warranty (bumper to bumper) with no deductible and at no
extra charge! 24/7 Roadside Assistance with no deductible, unlimited miles
with no deductible and at no extra charge! Free Car Rental while car is in
maintenance. Was not pleased with their sales tactics. Trying to sell me
an Azera, which is discontinued in the U.S. BTW, listed mileage for the
2018 Hyundai Sonata Limited 2.0T is incorrect.
Mar 21, 2019
Response from current dealership:
Thank you!
Aug 12, 2016
Responded quickly and courteously to my enquirer. Price
advertised did not include fees that raised price to unattractive
point.
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Jan 10, 2014
Professional and went the extra mile
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Dec 2, 2013
exelant
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Oct 23, 2013
Thank you for the e-mail. We went ahead and purchased a van
from a dealer here in Winter Haven. The salesman at Universal was really wonderful. God Bless Ellie
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Oct 18, 2013
the dealer make contact with me and wants to make it happen
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Eduardo and Chris are the best. They were very professional, friendly and honest. We found the car we wanted, and we closed the deal with no hassle. They are a great team. If you are searching for a used car, use cargurus.com. One of the best car buying experience I have had, and the first for my son.
Mar 21, 2019
Response from current dealership:
Thank you and much appreciate this review!
Sep 1, 2013
Very helpful. Even if I could not get the car I wanted because it sold
before I got there it already sold out. They kept looking for other cars
that would match my criteria
Mar 21, 2019
Response from current dealership:
Thank you
Jul 7, 2013
good
May 21, 2019
Response from current dealership:
Thank you!
May 18, 2013
Excellent all around service and great people
May 21, 2019
Response from current dealership:
Thank you!
Apr 15, 2013
Internet Salesman responded quick, was very friendly and got me
the deal I was looking for. I purchased car of my dreams
May 21, 2019
Response from current dealership:
Thank you!
Mar 25, 2013
I had to walk a long way to see the car, because it was on the
Universal Hyundai dealer and not in the Nissan section like is
advertise.
May 21, 2019
Response from current dealership:
Thank you!
Feb 21, 2013
had a great experience there they didnt play any games with me got right down to business and got me into a car that i qualified for
May 21, 2019
Response from current dealership:
Thank you!
Jan 14, 2013
Very responsive and nice internet sales
May 21, 2019
Response from current dealership:
Thank you!
What a Discusting experience , for the second time I tried to get a price on a new vehicle , 30 min later they refused as I would not give them my full detailed information , A rude arrogant manager with stupid questions ,
I am the customer I had a cheque in my pocket !
I wanted a price , (I wanted 2 cars)
I went to a Ford dealer 20 min later and was given a out the door price within 3 min ( yes I timed him)
Customer service is a O no at this dealer ,