Twins Chrysler Dodge Jeep RAM

Good, with lots of follow up

They responded promptly about my interest in their car.

good job

Great response and very knowledgeable sales person

Their web site says buyer can make offer, not true. Nothing is negotiable. Over the top fees. Called contact person several times was never able to speak. One salesperson was very short with me very unhelpful. I may be old but treating a customer this was is unacceptable.

The Sales Person was excellent.

Hands down one of the worst experiences I have ever had. Seems very predatory with the way they sale car. They made me deposit 500 for a car they had without title, which they said won’t be refunded if I decide not to wait for title in mean time, which limited my options to shop around. Turned out car had mechanical and structural issues, which they offered to fix by using duct tape kind of approach (guy said he will put some tape and color over to fix the dent and stretch for a car I paid over 21K). They did offered exchange program but they did not have title for cars I was interested, and they refused to wait. So all this forced me to exchange car that was in their lot with title, they had few suv, rav4 they had looked and drive good and I was told by “boss” and sales rep that it had minor accident and no major issues, they brushed off my concerns about the car as no big deal. I took it to Toyota dealer to have service and they told me car had major structural damage.

I contacted this dealership over 5 times regarding this vehicle. Each time I contacted them or they contacted me, it was to say that the car was not ready for a test drive as it was being serviced and as soon as it was ready they assured me that I would be contacted. I arranged to have transportation to Wayland as I had planned to drive the car home after the test drive. Imagine my surprise and disappointment when cargurus' website said the car had been sold. I am wondering: where is the integrity John?

Quick response

Amazing.

Terrible at responding to emails. I called to ask about a truck I was interested in and the person said "it was sold" and hung up on me. Very dissatisfied and never going there again.

Low pressure and there to help.

I contacted the dealer through cargurus on 8/4/20 and on 8/5/20 I drove to Wayland, MI To drive home in my new wheels. The sales staff was awesome and I had the chance to personally work with the sales manager Tom, who went above and beyond to make this experience enjoyable with fast reliable quality service!

Excellent

Very prompt with response.

Replied within a day. Vehicle sold.

Very friendly, curteous and went out of their way to get all my questions answered to the best of their ability, and provided transparency in reporting all of the vehicles history for the vehicle of which i showed interest, based on the phone conversation I'd likely recommend people shop for new or used vehicles from this dealership.

Very nice and quick to respond

They were very prompt with their response!

Sales person contacted promptly and provided all the information I was looking for.

Extremely helpful. They answered all my questions, and sent all the pictures I asked for.

Very responsive dealer

Quick response and good follow up calls on requested information. Also called ahead when one the the vehicles we were interested in was sold to save us a drive.

I contacted the dealer a few times now, every time the vehicle wasn't available. Once again this time I contacted them about a vehicle and called about it. Once again they told me it wasn't available and they'd call me when it was available and once again I never got a phone call letting me know it's available. Hard to imagine at this point that 4 different vehicles that I've inquired about over two months that I've never gotten any notifications about saying they're ready to sell. Unfortunately with the severe communication issues we've had with Twins CDJR looking for a vehicle the past two months we're also switching where we have been getting maintenance done on our vehicles as well. We took our time looking because we didn't have to get a new to us vehicle, the current vehicle still ran fine it was just getting up there in the miles. It's sad really.

This dealer is the best in customer service out family has been going to Wayland crysler for 50 + years and will continue to do business with them

Great deals!

Responded very quickly.

I did not purchase anything from K&M but they were quick to reply and offer assistance!

Very nice and professional.

I went to the dealership, found a car that suited my needs, test drove the vehicle for a day and had a couple of discussions with the salesman Pat. He was friendly, open and communicative. I did not end up with that vehicle, but I would recommend Pat and K&M as dealer to do business with.

They contacted me

K&M were great to work with.