Tri-State Ford Lincoln

Good communication.

They responded fast and answered all my questions.

They stayed late on a Saturday and waited for me to drive 2 hours to get to their dealership

He was wonderful at answering my questions and I will be calling Arron back

Communication, there was very little. I reached out on a Thursday via email and the communication started off great. I was really interested in the Bronco they had listed and wanted to work out a deposit to hold the vehicle until we could come out, since they were in Missouri and I was located in Ohio. Last communication was for my info and I sent that over waiting on a response and nothing. Nothing Friday, nothing Saturday and they are closed Sunday through Tuesday so had to wait until Wednesday. Wednesday rolls around and nothing so I gave them until 1pm, 12pm their time. So the time rolls around and I call and got a recording, so I left a message hoping they would reach out. Nothing, not response not call or email. I was ticked I work in sales and customer service is key so this was disappointing. Thursday rolls around and still nothing and then find out that night it was sold. Unreal all that and nothing and it was gone. If I could give a half star I would.

Very helpful ; Answered all my questions ;

I purchased the vehicle and it is scheduled to be delivered this Wednesday. The sales associate was prompt and I very much look forward to getting behind the wheel.

After some negotiation over the value of my trade-in, I purchased the truck I found thru CarGurus. Sales and paperwork staff at Tri-States are top notch. I'm delighted with how professional Tri-States worked thru all details and I feel I got a very fair deal with them. I only wish they were closer to my home so I could use their Service Dep't.

Great!

great

Dealer contacted me promptly and was very courteous.

They were slow in there response( I think it was computer driven). I asked for pictures, I had to ask twice. I see why they only have 3 pictures up.

Dearly responded quickly to our request. Very friendly.

Great response time

Great experience!!! Chase was awesome salesperson, even though I’m from Bellevue Nebraska, he will have my business for my future needs, was well worth the trip!!! Thank you so much Chase!!

Very helpful. Answered all questions quickly. Great follow up.

Quick response. Was not able to make deal

Got back to me right away. Very helpful.

Great buying experience. All of the staff was very friendly and helpful. Even though it's a 90 minute drive I will definitely go back the next time I need to buy a vehicle.

Nice group to work with and we worked out a deal over the phone and email.

Wonderful! Very helpful

Charlie Ross was amazing helping us. We got there late and they acted like they had all day for us. We would buy again from them. Thank you.

Tim White was great to work with and the car delivery was quick due to their staff’s efficiency. I’d buy another from them, especially if we were closer.

Honest communication great buying experience.

Started off great, the staff was knowledgeable and quick to respond. Had everything set up in regards to truck and trade in price. We had it set up that I would come down on a Saturday to test drive and purchase. When I was nearly to town, the dealership called to notify me that the truck wasn’t on the lot. They said a customer had it for the previous day and a half. They never bothered to check the lot for the truck the day before or the morning of my visit. The initial sales person was sincere and apologized; however, the manager stated that “these things happen” and that he “was bending over backwards for me” when all he had done was send a few e-mails and make a few calls (the truck price wasn’t even dropped that much.) I deduced to not even visit the dealership. Overall, the experience started out great but ended poorly.

Very nice to talk to over the phone.

I went to a few Ford dealer's in the area looking for a new/used truck. All i can say was they all made it a painful experience till i went to Tri State. There was no hassle, walked in to look at a truck, ended up going home with it. I have nothing but good things to say about Brian and the team working there

Very fast response time. Helpful!

Car was sold but still being advertised. They were nice were helpful but we ended up purchasing a car elsewhere.

Very quick getting back to me, the best I have seen.

We didn't purchased from them but only because we went with a different model/make. They did contact me right away when I inquired about a vehicle.

Are sales person Tim was great to work with!

Purchased vehicle , they were good, but vehicle has been in shop fir a week now

It sold before I could check it out. They were very helpful and said they'd watch for something similar....

Nicole was very helpful.

Quickly responded and helped find me another vehicle as the one they had listed had just sold

Have spoken twice, vehicle not equipped as desired.

Tim Jackson responded promptly to me request. Vehicle just out of my price range. Would definitely call again!

Jeep was sold. We have not been in contact since.

They responded and if I lived closer I would do business with them.

Super friendly!

Purchased here.

Seemed to busy upon first contact but later tried harder to help

Great to do business with..

Very prompt response and very friendly through email correspondence. Had the car looking great and parked right next to the building waiting for me when I got there. The whole staff was very friendly and made it easy and stress-free for my first car buying experience! Definitely worth the drive and worth the time. I LOVE my 2012 Ford Fusion SEL that I bought from them. I would definitely recommend them to anyone looking to buy a vehicle! Five stars! :D

pleasant,no pressure

excellent conversation, prompt responses via email and texting