Tri City Subaru

Great service and responsiveness. Informative but not pushy.

Awesome selection and excellent customer service

Drove a hour to look at truck said was not ready to look at. Then was sold without getting into his with us to come back and look at

The dealer responded right away to my inquiry about the car. They arranged a test drive and had the car ready upon our arrival. They were friendly and courteous. After the test drive, we decided that the car was not the one we wanted. Overall it was a pleasant experience doing business with this dealership.

We got an appointment right away to see the car and Cody, our salesperson, was very helpful in providing details about the car and what we would need from a loan company. They also provided a fair value for our trade-in. We purchased the vehicle and so far, all is going well.

The dealer answered my inquiry promptly and I received very good service from the salesperson. Decided not to purchase the car I drove, but would definitely recommend this dealership.

Very friendly sales team. Great follow up.

I made an appointment to see this car, drove an hour and when I was within 2 minutes of the dealership they email me that the car has sold. They can't even hold a car for someone with an appointment - goes to show that car sellers are in it for $$$ alone.

This was hands-down the best car buying experience I’ve ever had! As hard as the market is right now for used cars along them even getting me a better interest rate even though we went in on at closing time on a holiday and only a few banks were open they suggest we have everything ready to go & come back in the morning and we got 4% lower! That’s no pressure that really helped this customer buy my son’s 1st car!! From starting with the helpful internet help, Getting the information and Carfax before we even got there, then Sheila just walking us through and delivering the best deal for the car we wanted!! I can’t Thank them enough!! This is how buying a car should be!!!

They were very accommodating and easy to work with. Understanding and tried to make my whole experience as quick as possible. I walked in, asked for a test drive, and they had me on the road in 20 mins. A few hours later I drove home in my new Ascent and I love it.

Very helpful and easy to work with

Bought this car, and got a good deal with trade in! Quite a drive over from where I live in Coastal Maine and changeover a bit hurried. Dealer and sales good to work with though!

mostly e-mail, but quick responses and very pleasant to deal with.

Very professional staff, low stress atmosphere. Will go back in the future.

They responded in a timely manor with the information I requested. I ended up purchasing a different vehicle from them.

I was contacted right away and while my one child didn’t buy that car, my other child bought a different car and they were beyond helpful!

Great sales staff

Automated response but car sold before I had a chance to speak to actual salesperson.

Ended up leasing a new truck. Brock, Dave and Derick are great to work with.

Not a great experience. Was told needed an appointment due to covid concerns. I setup an appointment for 8:30am. I received a call at 8:17am telling me the vehicle sold the night prior. How??? I thought you needed an appointment? No communication here at all. 13 minute warning that I shouldn’t come. Obviously only care about the quick sale not customer service. No apology at all. Never would buy here in the future.

Contacted them set up an appointment and then when we were half way to the dealership I received a message that the vehicle had been sold the previous night

Professional--easy to do business with

We were treated well. The car fit the description. Like all dealers, the price doesn't move until you walk out the door.

Good management

Didnt find what we were looking for but we experienced excellent communication and correspondence from Trevor, save yourself some time and specifically ask for him when you visit the dealership!! Cut above the rest!

so far ok, quick response , have not bought anything yet waiting a month but every responsive.

AAA+++

Fast, friendly and efficient. Had the truck washed and waiting for a test drive. I ultimately purchased this vehicle.

I sent a message about my interest in a vehicle they had listed. A woman named Melissa called me back. I told her I liked the car, but wondered if there was a reason it was listed so high above it's market value. She told me she thought the price was fair and I told her it was listed nearly 1k over it's market value. She seemed to get defensive and asked me in a rude tone what I'd pay for it. I told her, she put me on hold then rejected my offer. She countered a price still over it's actual value and i declined. We ended the call and they continued to message me about other vehicles. After my initial dealing I had no desire to buy a car here.

Quick response

Did not end up visiting but they were excellent via email. Professional, polite, and informative.

Very good but didn't have anything that we were interested in, in our price range.

They contacted me very promptly! Too bad for me the car had sold. They were great with communication which is unheard of for a dealership.

I was very impressed with this and the adjacent Subaru dealership (same ownership). Extremely responsive via email and phone, these folks are genuine and a pleasure to work with. I will highly recommend them to my friends. Ultimately I found my car elsewhere as often happens when looking for a specific Year and model (used). I would have preferred Tri-city even though a 35 minute drive away. Ask for Sheila!

I can't say enough about how awesome Tri City Subaru is. I went in looking for them to match a price and not only did they offer to match it, but they beat it! I walked away with a gorgeous outback that I've wanted for a long time! Ask for Craig, he made the whole experience seamless, no sales pitch and determined to get me what I wanted. I love my Subaru dealership!

Fast professional service, the condition of the vehicle was as described, I bought the car.

Good experience. Easy to deal with and purchase went smoothly.

Purchased a 2014 Chevy Silverado ltz used. Price was really good at several thousand below KBB however their lenders are restrictive and require an overkill of information in order to go ahead with the deal. Also after two days with the truck I noticed a dent in the rear bumper that I was never notified about. The truck was always parked with the rear to a wall so it wasn't noticeable for the test drive or pickup. Also online photos had the dent conveniently cropped out of the pictures. I do admit I should have done a 360 inspection of the truck before going through with it but it shocked me that the dent wasn't even mentioned. Failing to mention the dent really pissed me off after paying 31k+ for the truck.

got right back with me, & answered my questions

Great dealership

Sent emails to inquire if we had questions and when we wanted to come view car.

Very quick response via email and courteous on the phone.

They got back to me right away but someone had beat me to the punch and already put a deposit on the truck. Sales person was polite said he'd tell me if a similar vehicle came in

Fair experience , good sales man , pricing higher than other Subaru dealers , went with then do to distance to other dealership for same exact vehicle

We had a great experience with Tri-City. We live a distance from the dealership so I had lots of questions prior to going for the test drive. My questions were happily answered and Marcus even sent pictures. We were able to negotiate a no obligation price prior to our test drive. The condition of the car was exactly as they had described and we purchased the car in less than 45 minutes. No tricks, no added fees, very honest and straight forward. The car was in perfect condition and they delivered it to my home!!!

Not impressed. Each person told me something different regarding what could be done to the vehicle. Price on lot was different than online. Much better dealers out there to rely on for such a big expenditure.

excellent

Friendly, accommodating but long wait between sales and finance

Quick, easy, and stress free

Wonderful people to buy from.

Very nice people to work with.

They were very helpful & responsive as well as very easy to talk too