Toyota Cleveland Heights

Fantastic experience, dealer is top notch, will buy from them again

Took the time to address all my concerns of motorist repairs that I was looking to have fixed before purchasing.

Courteous and helpful……confirmed what was on the vehicle and helped us to make a good decision…

They were responsive and straightforward in responding to my questions. While I decided on a different style vehicle I was clearly favorably impressed over thie honesty and business like fashion exhibited.

They were very quick in follow up.

Couldn’t get the car I wanted but it was a good experience overall

good response answered my questions, seems agreeable to discuss price

They respond quickly and are very informative

The dealership took care of me

Very quick to respond and helpful.

Great service

They followed up with calls and emails.

I walked in and Jim Donnelly was my salesman. Being from the west side I was unfamiliar with the area. He was extremely helpful and I felt no pressure. I bought the car and am very happy!

Dealership was responsive. Initially, an internet sales coordinator reached out. I later spoke with a sales specialist, and in the end I ended up dealing somewhat with the used car department manager (regarding shipping). I purchased a vehicle from this dealership. I felt the vehicle was priced very fairly and I feel like I got a good deal. I bought the car out of state, sight unseen, after doing alot of research. I did a video tour and exchanged lots of texts and emails. Overall, I feel I was treated fairly. However, there were some minor cosmetic items / damage that I was not made aware of, and that was a little frustrating. But-I took the risk by buying a car that I couldn't see in person. The car was also due for an oil change right when I got it. I felt like that should have been taken care of prior to the sale. Shipping was also a challenge in that took quite awhile to get the car shipped to me.

Responded almost instantly and was very friendly

I had talked to a representative on the phone and we are currently exchanging information via different means. Great communications thus far.

Very fair and professional!

Nice folks

Was a pleasure to work with Earl and Keaton. Bought the car for my father, he's extremely happy.

Promptly Responded

Excellent customer service. Great follow up.

They were quick to respond and very pleasant to deal with. They were very accommodating and worked hard to make a deal happen. Would recommend them to anyone!

Great people no pressure to buy. They took all the time I needed to answer question and I look forward to purchasing my next and future vehicles from them.

They were very responsive to all of my questions.

Very helpful and honest and respond right away.

Motorcars Toyota should not be in business. They have the worst sales department I have ever visited. Went in to purchase a truck and get a estimate for my trade in. The appraiser comes out, looks at the car and starts to write things down. Keep in mind, my vehicle has never left the parking spot. He comes up to me and feeds me a low ball appraisal and continues to state that I'm lucky to be getting this much since my vehicle "probably " has transmission damage. I ask how he determines this without driving the vehicle, and he says "I just know it does". Even the salesman was shocked that he makes a false statement without even attempting to drive the vehicle. Be very careful if you visit this place. They will screw you any chance they get! Needless to say, I grabbed my keys and left. They lost not only 1 customer for life who was ready to spend some good money, but I will spread the word of their horrible business practice.

Pleasant, responsive & helpful

This was the 2nd car we bought from Syed! No pressure and very friendly! My son's first car and they were very informative explaining everything he was signing. Will definitely return!

No contact until a week after I inquired about the truck and when they did respond, they never even acknowledged the truck which at that point had already been sold or unlisted from CarGurus.

I now own this suv.

Extremely cordial.

Tom Dott was respectful and low pressure making sure that I got the exact car that I wanted. As far as car buying goes, it was a pleasurable experience. Thank you.

Good response time , but not hassling. I could deal with this outfit.

Good dealer just didn’t tell me they sold car after i got there.

The dealership responded to my request. Unfortunately we could not come to an agreement on price of another vehicle that we actually loved! The price of that car dropped significantly below what we had asked for but were told they couldn’t budge on the price unless we went through them for financing (we have approval through our credit union with 76 months and 3.99%) they have the car we want but won’t negotiate with us because of financing but then dropped the price lower than we asked for online? They were not honest about maintenance records on the vehicle and I’m uncertain about their lifetime warranty. I really liked the guys - but unfortunately unsure we can purchase from them.

I didn't purchase the truck yet but they still were polite and helped me look at all my options and didn't push me out the door cause I wasn't ready to buy. Excellent experience I will shop here again!

The dealer had the car ready and knew I was coming. They were nice and professional but I didn't like the car

good people

The dealer was quick to respond I never went to dealership they were pleasant to talk with I would recommend dealership

Excellent Follow up. Courteous Sevice.

We had a very positive experience with Karen from the sales staff. The car was exactly as described. The purchase of the car went smoothly and we were made to feel like a priority. We purchased with car at a good price with no shenanigans.

Responded quickly and followed up

They contacted me quickly

They wanted to know when i can come in to take a test drive

Customer service was great and the car was even greater. The car was in the same great condition as it was shown in the pictures online. I’m very satisfied. I highly recommend this dealership.

This is one of the reputable dealerships in north east Ohio. I have bought couple of cars from them before

Great experience. We have not completed the deal but they are working me.

I flew out to fetch this little gem and my sales lady met us at the airport and shuttled us back to the dealership. Great team. They had her detailed and ready for me upon arrival.

Fast

Awesome

they follow up in a trimely maner

Great response, maybe a little high on price, but willing to talk.

very nice experience, tho i haven't bought the car yet, i was treated well at motorcars toyota, better than most dealerships....

Got all the info I needed

Good follow up

Followed up as requested

From the time I inquired online I have been working with Karen. I have been passed off a few times at other dealerships & it made me feel unimportant. Karen is attentive & genuine. I look forward to working with her through this process.

car was not!!!! as described , pictures did not show any of the many dents and scraps all around on this car. As a result I wasted my time and drove 40 miles for nothing! Needless to say' I will share my experience with my friends looking to buy a car.

They were very helpfull in my search and answered my questions in a very timly manner. Very pleased with them

Amazing place. I am a repeat customer. Just bought my second Prius. They are friendly and informed I look forward to being a customer for life (their moto)

The rep was very informative, personable, and helpful. I highly recommend working with Michael to get you into the right vehicle. He is also good at assisting me in my vehicle search since I am not local. Exceptional service, honesty, and quick responses to my needs and questions.

After several emails with questions which were answered promptly have set up an appt to go see car

All was quick and easy. The owner was very pleasant. He even wanted us to call once we got home to make sure all was well. I highly recommend this dealership to anyone.

Great people! Nice, friendly, and fast transaction! Highly recommended!

Good response to inquiry but we did not visit their showroom.

Low ball trades. Not very eager to make deal on car that was on lot for a while.

The sales person was friendly and honest.

I've had no problem with this car dealership or the dealer, excellent and devoted to their business as well as the customer. Phone calls were pleasant as well as their emails. I've been satisfied and would, again recommend them as well. Thank you!

Staff was helpful and courteous.

Great dealer, very honest and professional.

Got back to me right away. Nice guy.

The absolute worst place you could go to buy a car! Their sales team is God awful. Cars we wanted to test drive or look at didn't have gas and wouldn't start. They actually brought out a battery starter to try to start the car as well. Who would want to buy that car? Not me! Then we filled out credit app on Sun. They were supposed to get back with us Monday. They never did! Tues. I decided to call them only to be on hold for 22 min with no answer! My wife emailed our sales person, and guess what? No response! 1 WEEK and 2 DAYS later guess what? The guy called me wanting to sell me the car we inquired on over a week ago! Too bad we already made a better purchase. I highly recommend staying as far away from this place as possible.

Car is great! Salesman didn't know online price was different.... $3500 different. After agreement to buy, sales person never had car detailed, i had to de- ice and only gave us 1/4 gas....said it would get me out of town. We drove 2 hours to get car. Not impressed. People seemed nice at dealership but only on the surface.

Was going to purchase this car, the salesman called leftleft a message. I called back he was doing a test drive, he said he would call back when he made it back to check and see if the car was still there. I haven't heard back from him yet. And yes, the car is still available. Terrible phone service, that's my experience.

Great customer service

they are very professional

I went into the dealership with full intention of purchasing the used Maserati. After looking at the car for 15 minutes three employees said hello but no one asked if I had questions or needed assistance. Possibly I was not dressed like someone who would be serious about purchasing the car. Regardless, I haven't been back and have no intention of going back. That sucks for them and me. They don't sell the car and I don't buy it. There are other dealerships that will take my money.

Slow, long wait to sign papers. Salesman ok but seemed to think my son was too young- kept asking whose name the car was going to be under.

Steve is the best.

haven't purchased yet, but so far they have been very good. ken has stayed in touch with me and we've had good communication.

good work Mike Mills was excellent and easy to work with

Asked for more info they just sent me the same ad I looked at what a joke tried to call them left message but no call back. How do they sell cars with service like this?

This was a really nice place with really nice people but the vehicle I wanted to look at had significant damage to the front and back bumpers. This was not shown in the pictures and nobody could tell me where it came from.

Dealer responded however the car was a newer model, which we couldn't afford so never even checked it out.

This is the worst car dealership that I have ever been to. They are nothing but a bunch of LIARS! Thought that I purchased as vehicle only to be called 15 minutes after I left to be told sorry ,we forgot that we took a deposit on this vehicle yesterday and are holding it for them. I took this vehicle for a test drive and went through all the paperwork for my credit and was told the vehicle was mine. Nothing but disappointment and a big waste of my time. Thank god I didn't have an accident on the test drive or the person that put down the deposit would have been screwed also. I would not recommend this dealer to my worst enemy!

Outstanding service

This dealer was excellent, attentive, fair, welcoming and walked with me through an ordeal that I was not prepared for (car was totaled suddenly) to another car for me and my family and has returned me to sanity and peace

I've never had a more pleasant car-buying experience! From Ray R. to Darwin N. and everybody inbetween. They did everything right by us and the car is magnificent.

Found the car that I wanted here. Was happy the way Sales Manager Ray Richards dealt with me. However was unhappy the way the car was handed over to me. i.e. it was not detailed well. But Ray obliged to bring the car over to the showroom and he would get the car detailed for me. The service dept did a better job this time.