Thompsons Chrysler Dodge Jeep Ram

Great communication at first, but after setting an appointment to drive the 2 hours to buy, they replied and said they had “pre-sold” the vehicle and accidentally never knew or told me. They apologized, but this soured my experience. After seeing another vehicle there a few days later and reaching out, a salesperson never got in touch with me.

Dealer was very responsive to my inquiries.

Like many other dealers they install thousands of dollars worth of useless add ons to the vehicles. Paint protection, etching, and 3m which all can be had on Amazon for literally pennies on the dollar for what the dealership charges. You can't buy a vehicle from them without agreeing to fleece. I'd rather walk than willfully get ripped off buying that garbage. Just google it. The oldest trick in the book. The people were polite as expected when you are ready to spend 50 grand but it's just unfortunate that they can't make a fair deal without pushing all the garbage just to try and make a few extra bucks.

Wonderful experience from first contact to driving off the lot with my new car. Matt took the time to go over every feature of this car. Wven made sure my phone was synched. Will definitely come back here for another car

Dealer had great prices but low balled the Kelley Blue Book trade-in value and was untruthful about it. I had a Kelley Blue Book trade-in offer from another dealer from the day before that was several thousand more. Typical reindeer games at car dealers play.

The Dealership replied quickly & I went ahead & purchased the Jeep & had it delivered to me in Reno, NV.

Super responsive and very helpful!

I was surprised with email containing a personal video tour of the vehicle. It was pretty cool.

The dealer responded in a timely manner to our email. When we arrived at the dealership, we were greeted by our sales person Nicole, who was friendly, knowledgeable and very helpful with our questions. The vehicle was clean, ready to drive and described accurately. I would recommend this dealership to my family and friends.

Good

Prompt and professional

The car I wanted was not available but they emailed me later in the week another one became available and I got it

Scratched and dented rear bumper, unwilling to get fixed or replaced, 15k miles and yet the front tires are nearly worn out, tried to add hidden fees for rejuvenation and a tracking device, wasted a trip to drive up there…….went inside and out with the let me check with the manager, the runaround is live and well hered

Excellent Customer service skills at this location. The whole staff worked diligently to handle all my needs and get me in my brand-new truck. Nicole & Bob are the best and I'll recommend all my family friends to that location for any of their car needs. Thanks to the Thompson Team..

Friendly

I recieved my approval and went to test drive and check out the car on the 27th. Not all my questions got answered. I left frustrated. I stewed on that car for almost week. I called on the 2nd and was able to sprak with Matt, a different people. He answered my questions and responded the next day with all my answers and I went and got the car on Friday. Matt was awesome and took the time to show me all about the bell and whistles about my the car. Steve with finance made everything smooth and easy. Everyone was very nice and energetic.

Great experience and easy transaction ! Highly recommend

fast reply

We live 3 hours away from the dealer. Nicole sent a video of the inside and out of the truck and we did most of the pre finance paperwork remotely which made picking up the truck super easy. Would buy from Thompson’s again

Easy to work with. Easy communication via email. Delivered my truck to me over 250 miles. Any minor hiccups were taken care of.

Best vehicle purchase experience I've ever had. There were no pushy salesmen or finance guys. This is a great company to do business with. I recommend them to anyone looking for a good deal, with no pressure sales staff.

Quick response and friendly people. Vehicle broke down during the test drive, was told to expect a call back when fixed. Never did.

Vehicle was as advertised and we ended up purchasing it

They are very good to work with. They took the time to answer all my questions.

No pressure. They worked with me on price. The finance guy tried to find an extended warranty for me but took “no” for an answer. Pleased.

Great service

Raised price This dealer advertised a Jeep Grand Cherokee for one price, when I requested information on it the price was raised.

Quick response an nice people to talk to price was a bit high for me so I'm still looking around

Only received a $1,000 for my car when Nissan dealer offered 2100. Also, there was a Sync charge on their offer which I have no idea what that is. It was also sold and I was given no notice.

They were very friendly and responsive. Couldn’t make a deal due to a financing issue, but they did all they could to help

fine.

This dealership could've had a slam dunk sale and a 5-star review. Instead, someone else got the sale. I called on a vehicle we wanted to purchase. We were pre-approved through our credit union and ready to buy. I told the salesman that I wanted the vehicle and to give me the out-the-door price with tax and reg and not to try to add anything or play games or I'd walk. He sent me the numbers and there was about $2,500 in fluff. I replied and asked how he came to that number. Two days elapsed before he responded with, "those are the numbers my manager gave me." That's it. No breakdown. It's a shame because the salesman was friendly and helpful to that point. I called another dealership that was selling the same vehicle for the same price. I told them the same thing. Send me the numbers without fluff. They did. No fluff. About $2,500 cheaper. Bought the car same day from them. I never did hear back from these guys. Seems like management has the salespeople handcuffed.

very fast we were not from the area, was able to have everything ready before we even got there.financing was really fast and everyone wore masks felt safe .the person who sold the van to us was knowledgable, loved his community. and the whole experiance was the best ive ever had at a car dealership. highly reccomend this place its worth the time spent going out of the way.

Execellent customer service. George responded right away and answered all of my questions. I visited this dealership the next day. Matt was our guy who helped us, he was very patient, knowledgeable and very professional. Matt answered all of my questions and concerns. I ended up buying a 2019 Cherokee Limited 4x4. Im very happy and definitely can recommend this place and look for Matt great guy and customer service.

It was a wasted trip of over three hours each way, as the truck I was interested in sold the day before I got there. The manager failed to let me know that even though I told him the night before that I would be coming to test drive it.

Great professional dealership. Replied to all my request and questions.

Barry was great to work with, when we need a new truck will return

These folks are great

No pressure approachable, and knowledgeable. I got a terrific deal because they worked with my bank to finance.

Answered my questions quickly.

This was the best dealership I've ever been in. Everyone was nice no pressure and more then helpful. Answered every Question i had I would recommend this dealership to anyone

He was fantastic and I recommend him for other new buyers and experienced buyers also 10/10 from me

Great experience! Great car! George was awesome and nothing felt forced like al my previous cat buying experiences.

Very attentive and friendly. Only experience has been by email, have not visited the dealership yet.

Called me back in a timely manner And and was very helpful

A straightforward and overall great experience. I’d recommend buying a vehicle from them.

Was not to happy when the Guy figuring price price came back with a 5.99% on the loan!....841 Credit rating...........Then came back after...I got upset...and had it at 2.99.......The guy that helped us was GREAT!!!...They Sorta have you on your trade in....Don't get much for them...2011 Fusion was in Pretty good shape...Got 2000.00 for it ..low blue book is 3,4000...in worst shape! But over all ...She got what she wanted....So all is Good!

Good response. Thank you.

kept waiting for several hours; told the car was covered bumper to bumper; then told they wanted another $2800 to cover the electronics on the car. I walked out.

My contact was named Barry, he was extremely helpful, took time to send me all the information I asked for. He did take my proposed offer to the manager, even though it was rejected I found this dealership to be really great. I would recommend buying from them, hope to do business with them in the near future. KC

I had a very good experience with Thompson’s Sakes team

Great response.

We had a good experience at Thompson’s. It’s a dealership, which, for us, always brings anxiety. We were full of anxiety driving to Thompson’s though because we had a traumatic (no joke!) experience at a different dealership.. But Larry made us feel at ease immediately! He helped us find the car for us and got us in and out in a few hours. Everyone was super helpful and thorough. My husband and I will be back the next time we need a new car. Oh! And the best part.... the give you a bottle of wine before you leave!

great

Very helpful in answering questions and even sent a video message showing me the Jeep. Haven’t purchased yet, but definitely interested in dealing with John Crooks.

They responded very quickly and even sent me a video! Very great to work with!

They contacted me and tried to help, however we were too far apart.

Thomson Chrysler replied in a very timely manner, but was disappointed their willingness not to drop price on the car of interest!!

responded promptly, with follow up.

Immediately responded with a video email showing the car and telling me who he was. It made the experience feel really personal and I appreciated that.

They did follow up.....good customer service but, we bought elsewhere

It was very pleasant to no there is a dealership out there that’s truly a no pressure dealership. Honest, upfront and no “haggling” over price. Very reasonable pricing with honest people.

responded right away. is work i g for my business

Excellent service, love our new car. Jessica was fantastic to work with. The red carpet delivery is such a wonderful service too!

They are using the bait and switch online with vehicles. They post a great vehicle at a great price and then switch you to a vehicle they actually have.

The experience was great ! They were upfront , timely , and did everything to help me. I would give them 5 stars !

Perfect quick response.

Everyone was wonderful.

Best car buying experience I've ever had. Very helpful and straight forward. Also unlike other dealerships theses guys don't force cars on you. Drove over 4 hours to get this car and I'm so glad I did. Definitely would do it again.

Awesome

Helpful, prompt. They got me a monthly quote same day through texting me since I couldn't talk due to being at work. When they don't recommend the option you are seeking due to hurting you financially, they are honest and tell you when it is not in your best interest.They do not try to push you into a payment that will hurt you in the long run.

We've only had email contact, but it's been good.

Called back quick. Took my info so he could find exactly what I wanted.

So far so good for responding, I'm still looking around for exactly what I want at the best price

Best experience I've ever had at a dealership! The team was not pushy but very helpful and most important to me educational about the vehicle… In fact Jeremy my sales rep was a former mechanic and answered every possible question I had. I drove two hours each way to see this vehicle. Of the 10 or 15 dealerships I had spoken to this was the only one I feel comfortable working with. I'm so happy with my new Jeep and likely will make the drive again when it's time to upgrade my wife's car. I'm so happy with my new Jeep and likely will make the drive again when it is time to upgrade my wife's car.

They have tried several times to contact me but I haven't responded yet.

Not overly helpful in finding me alternative choices.

They were very eager to help in anyway they could. I was looking for a different size bed for my next truck so I haven't purchased anything yet.

Professional and timely response.

They said they would contact me when it was ready for showing and I have not heard back from them. Not real happy

Excellent service

Fast response. No hassle, No fuss, They sent someone to pick me up and bring me to the dealership Over 50 Miles away Chris Hurd was the Best.

Friendly but truck was sold.

very good

Worked hard to make it happen. Quick response with information.

Great

Great experience. My salesperson Jessica was very responsive and helpful and professional.

They were flexible and willing to negotiate with me in order for me to get the car I wanted. Great experience!

They failed to deliver the deal that was negotiated prior to my making the trip. Sales Manager was arrogant and seemed like he could care less about selling a car to a serious buyer.

Awesome.

I liked this dealer. Good, fast contact from the dealership, they followed up with calls and my contact wad warm and friendly, I decided to go with another vehicle, but I would shop with this dealer again, and would defiantly feel good about buying from them.

Outstanding 5-star on line purchased.