Theodore Robins Ford

A little late , but very polite

The dealer responded quickly. This vehicle was for an order but the salesman Eddie let me know they had a couple of alternative choices on hand. I saw one the next day and bought it. Eddie was straightforward with pricing and loan rates.

Best dealer ever

Daryn called back very quickly. He was very nice and helpful. They did not have what I wanted. He offered to order a car for me but I preferred to order in San Diego where I live. I would recommend this dealership and Daryn.

Honest and well priced.

Very attentive dealer.

As a first time buyer the Theodore robins family really help me out. Their customer service was beyond my expectations best experience ever. If your looking for a car go to them you will not regret it. They been around for 100 years and it shows why. They care about their customers!!!

Easy transition and no hassle purchase! Would definitely recommend!

I live an hour away from Theodore Robins Ford, so worked with their internet specialist before I left home. The purchasing process was very efficient this way. I turned up, they checked out my trade in, I went into finance within 20 minutes and by the time I was done, the car was prepped and ready to go. Curtis, their internet specialist walked me through all the features of the vehicle and I was on my way home. Definitely would do business here again.

My husband and I are in our 60's and have bought several vehicles (mostly Fords). I can say this was the most painless purchase ever. Darren was professional and personable and truly created an awesome experience for us. Felt like we had known him for years when all was done. We will always look to Theodore Robins Ford in the future. 5 star rating for sure!

Hood dealership that went above to satisfy the customer

excellent customer service

I had a great experience buying from out of state with Theodore Robbins Ford. Curtis Payne was my salesman, answered all of questions and very easy to work with. Completed the sale with just a couple of phone calls. Got great price on a CPO Ford Fusion. Pablo in the finance department was great as well and I was able to talk to both on their days off

i asked for some pictures but i never got any, there weere no pictures on the original add

I spoke with Curtis over the phone and ended up working the deal with Chris Alcocer. Loved the fact that he was a cool person. Felt like I was buying a car from a friend. 5 star rating for this dealership and I would recommend friends and family to come here.

Great Service

Process was quick after filling out pre approval first. Darren and JD are awesome guys to work with. Will definitely go back when I’m ready for a new purchase.

Dealer was excellent. Although all dealers are similar when trying to make the sale Theodore Robins follow up makes the difference. I was missing my key code for the keyless entry and did not notice till a few days later. I am an out of town buyer. When I called to explain the issue, Theodore Robins quickly found the code and sent. Thanks

Dealer was good show me the cars I was looking for very professional upbeat good attitude definitely good people

Excellent customer service , they help me to pull the deal . And made it work financially . Thank you !! Love my new car

I phoned the Sales Representative "Baldwin Eneaji" regarding the 2017 Ford Explorer, Platinum Edition. Baldwin was a true professional. He listened to my concerns, and did everything possible to earn my business. Baldwin was never overbearing, but Kind, Respectful, and Courteous. He was a true professional. When we closed the deal, Baldwin understood my COVID concerns because of my very ill daughter. Baldwin arranged the sale to where he personally delivered the Platinum Explorer to my residence. Upon delivery, documents were signed and a tour of the vehicle was conducted. Baldwin was very knowledgeable on the Explorer and made the interaction pleasant. Of the numerous documents I signed, nearly all of them went back to the dealership for their Finance Department to process. Baldwin re-assured me that Dan Ryan would mail out my copies that day. When Dan failed to send me my copies, I contacted Baldwin and within 2 day later, I received the documents in the mail. Baldwin, your AWESOME!

They were very responsive.

Salesman Darren worked tirelessly to make my deal happen.

Great

Great

Darren was really helpful and made the process in buying the car simple and quick.

Upfront, honest, no games.

Spoke with a sales rep, and after some talking, he was going to physically look at the vans I was interested in to verify they had the options I wanted, in stock. He didn't relay his phone, email or any information, making it difficult to contact him and I didn't hear back, so I moved on. I'm not going to track down a sales rep that not interested in making a sale. He said they were very busy recently, and must have been overwhelmed with buyers. I just wasn't high on his list for a callback. Oh well, his lost!

Quick and easy

I actually bought this truck, but I would recommend caution dealing with them as they lack transparency. They listed the truck as new when in fact it was used, had a number of changing stories about the status of the warranty and slipped an add on security system into the price that I missed until it was too late. My fault, but I detest that sort of behavior

Great

Excellent

I made an offer at the original stated price of $23,210 and they raised the price to the current price of $26,320??? This truck has been for sale for over 110 days and they keep raising the price? If it didn’t sell at $23,000, what makes them think it is going to sell for $26,000!!!

Quick, upfront and trustworthy relationship.

We worked with Ed who was fantastic. Knowledgeable, professional, accommodating and genuinely interested in customer satisfaction. The dealership is a bit of a drive but as long as Ed is there we’re happy to make the trip!

Good

My limited interactions with the dealer were satisfactory. However, I did not follow up after the initial contact because I purchased at a dealer closer to my home.

Good follow up

They said rebates listed on their website where no longer valid. They kept changing how rebates would be applied even though Ford has set rebates. Tried to give me a rebate then subtract from trade in. They should have honored the price on website which I’m sure was accurate in the first place.

Just let me know the car was unavailable.

Quick response and able to work out a fair deal

The dealer was informative and helpful

Got a reply saying the Expedition was available and was asked when I could go see it. I replied by saying that I was not available to come during the weekend but was still interested in buying it. I asked the sales manager what the approx lease figures would be, as I was also looking at a lease option. The sales manager never got back to me. Never dealt with this dealership before but not a good sign.

Called the dealership. Spoke to a salesman to confirm if the car was an actual Ford Responder since the only photo is Ford stock. Salesman said he would take a photo of interior and exterior and text me. Never heard back. Would not deal with this dealership if a telephone call is too hard to return.

They went over and beyond my expectation

The dealer responded pretty fast while we were at another dealership ready to purchase. Eddie at Theodore Robins Ford helped us and was very friendly. After our test drive , we decided to buy the van with the great price they advertised. The only set back was the length of time it took to get processed even after we explained that we were paying cash (3 hours from the time we got to the dealership to when we left with the van). It was on a Sunday evening with only 1 Finance Manager.

Arranged deal over via email. Vehicle was held with a small deposit and we picked it up a few days later. Ed was easy and great to deal with

They were very helpful and professional

Great dealership!! Our sales person Ed Foutch, internet sales, was very professional and friendly!! He made our experience the best car buying experience in 40 years!! Purchased a Mustang at a great price and within a couple hours!!

I had the worst experience with this dealership! They posted online that the vehicle price was at $19k. I contacted them through email, a internet manager contacted me back and said that the price was misposted($22,508). They pulled the old bait and shift!!! Do not go to this dealership. Horrible customer service!!

Good professional

Great Dealer on top of communication

Very friendly and helpful.

Great timely response

This was the best dealership I have ever dealt with. Exceptional!

Hands down, Chris Alcocer is the best Internet Sales Manager I have ever worked with. After an extremely disappointing visit the first time I visited this place to purchase a Ford F150 XLT (the guy used the old "used cars are advertised to get people into dealerships in order to sell them new cars" line, Chris redeemed TRF by not only being honest and transparent upfront, but also being reasonable working within the limits of my budget. He did not trick me or try to use lame sales tactics to turn my interest onto another vehicle. Sales Manager Steve Smith was extremely professional, willing to work with my price with Chris, and best of all... pleasant to work with...he actually smiles! Finally, Finance Manager Dan Ryan was not pushy, did not try and snow me with a ton of "added" extras, he simply provided me with the facts and allowed me the time to make my decisions on my own. I will definitely purchase my next vehicle here and will be recommending them to all my friends and family!

It was a fantastic experience. I am extremely happy with my new car!!

They were great and always communicated with me .

Matt is a genuine person, he was upfront and was interested in wheat I wanted!!! Go see Matt! 5 starr

Purchased the car

Chris Alcocer was amazing to work with. I quickly found the desired van and everything was as represented. Likewise, Tim Kamotto is a gentlemen. Both were knowledgeable, confident, experienced, and pleasant to work with. No games. And a solid deal on the Ford Transit I was looking for, for my Self Storage facility fleet.

Received reply via email within a day but the price was not as advertised, it jumped from $61,600 to $76,895 and now it is at $91,895, very disappointed!

Superb!

Absolutely great service. Worked alongside Ed from Theodore Robins Ford. Treated me like a family member. very friendly staff. great people. highly recommend this Ford dealer. I'll be buying here from now on.

This dealer took great care of us. Chris from the internet team was able to answer all my questions, or find out the answers. We took delivery of this vehicle on Sunday and its rally nice. The only thing that's needs improvement at this dealer that o know of is the detail shop. They left wax in a couple of different spots.

Even though they didn't have the proper truck for me to look at they were courteous and most helpful

Great response and service by Todd

They were very responsive. A couple hours after our first conversation they called and said the car, which was being prepped, did not pass their inspection and they would not be selling it. I was impressed very much by this dealership

Very good experience

Our salesmans Todd at Theodore Robins was great. He was responsive, helpful, and a pleasure to work with. Jason the finance guy was easy to work with as well. Even though our financing wasn't through them. He was easy to work with in finalizing our deal and paperwork!

Beyond awful! The car shown on Carguru was not the car foe sale. The car was far from ready to sell, it was in the service department in need of work. Originally the salesman told me to come down and test drive the car. An hour after I left my house he called and said the car was not ready and he didn't have the keys. He asked that I come another day, but I had already driven 40 miles and was half way there. I drove 158 miles round trip to look at a piece of junk. I will never contact this dealer again!

The process was easy and quick! No shady salesman gimmicks - got straight down to business. Had me in and out of there with my Ford Fusion in an hour.

Confusing communication, lack of follow up.. generally uninterested in my business. Lost a sale!

I drove an hour to see this vehicle and waited over 30 minutes for Steve who arranged this test drive . He never came so I went to a different dealer and bought a vehicle.

i received many emails and phone calls from this dealership.

Terrible customer service. Typically run around 1970s used car salesman experience. Shady and unprofessional.

Got back to me fast !

Fast response and follow up.

Not willing to negotiate on prices.

Gave me a price, asked for slightly less, then came back with a higher price then the original offer. Not good calling back or responding to emails. Not caring.

Fantastic service and a great quality selection. Very friendly and welcoming.

just through email but was plesent