Service hours are not available at this time. Please check back later!
The Motor Mall
About Us
The Motor Mall simplifies buying used cars online! Our used car dealership is proudly located in Macomb County, Michigan and serves customers across the United States. From used trucks to SUVs, our quality vehicles are hand-picked for our dealership lot to meet the desires and needs of all of our motivated customers. Not only do we offer the best in our vehicle selection, but our team works hard to make sure everyone who interacts with us feels like a part of the family here at The Motor Mall. We see every exchange as an opportunity to make a positive and lasting impression on every customer we meet. The Motor Mall offers no-pressure, no-gimmick used car sales with a personal touch for each and every satisfied and smiling customer!
-
Today 10:00 AM - 6:00 PM (Closed now)
-
62356 Van Dyke Rd
Washington, MI 48094
Our Amenities
- Straight-Forward Financing Options
- Peace-of-Mind Protections Plans
- Guest WiFi
- Vehicle Delivery
- Test Drives
- Comfortable Waiting Area
- Saturday Hours
- Sunday Appointments
- Pet-Friendly
- Customer Restroom
- Clean Facilities
- Online Sales
- Out-of-State Sales
- In-House Titling
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
A painless process thanks to Daren! Many beautiful vehicles for sale at this location. Highly recommend!
Mar 17, 2026
Response from current dealership:
Thank you so much for your review Bryan, its very much appreciated along with your business! It was a pleasure working with you.
I left 1 star because I was forced to. Darin texted me and asked if I was still interested in the Acadia, I said possibly and he replied possibly?? I said yeah. Never sent any pictures of the vehicle, I’m not going to say yes to anything site unseen, and it’s not like I can test drive it - I’m from Minnesota. Not impressed at all - maybe Darin needs to figure out how to read people he’s trying to sell to. I’ve been in sales for over 25 years and you give the customer what they’re looking for, in my case pictures of the vehicle, then find out how interested they are.
Jan 28, 2026
Response from current dealership:
Thanks for taking the time to leave your review Dawn.
You actually took a lot more time to leave that than you did communicating with me prior. I am not here to "read" people, I am here to help in the buying process. I sent you the information and let you know that it was currently in clean up, but no response from you. Once I had the vehicle back I reached back out to you, to only get "possibly" when asked if you were still interested. Yes I should have sent pics after that but I certainly would have appreciated a little more communication from you other than one word s
More ...
You actually took a lot more time to leave that than you did communicating with me prior. I am not here to "read" people, I am here to help in the buying process. I sent you the information and let you know that it was currently in clean up, but no response from you. Once I had the vehicle back I reached back out to you, to only get "possibly" when asked if you were still interested. Yes I should have sent pics after that but I certainly would have appreciated a little more communication from you other than one word s
Daren was awesome. Having lost our jeep in a wreck just before Christmas we needed a quick but well-fit replacement. With Christmas and a wreck just past my finances were drained But Daren managed to get us the financing we needed, arranged shipping around the holidays, and was communicative throughout the entire process. The vehicle arrived in the expected condition, clean inside, and with no more bugs and road film than would be expected being on a car carrier for almost 900 miles. You could tell it was thoroughly cleaned pre-trip. I would definitely send any friend in need of a car their way.
Jan 12, 2026
Response from current dealership:
Thank you for the very king review David. It was an absolute pleasure working with you and I am glad I could meet your needs. We did in fact clean the vehicle before it left even though it was evident that it would not get to you in that condition.
If you want a true seamless buying experience, with no pressure and no haggle...
You got to talk to Daren!
I love my Jeep!
I consider Daren a trustworthy, honest person. His choice of vehicles is great and they are top notch!
I wish all vehicle purchases had been this cool!
Dec 15, 2025
Response from current dealership:
Thank you so much for your confidence and trust to drive all the way up from Tennessee to purchase a vehicle from us Scott, I and we truly appreciate our business! You were awesome to work with and I am looking forward to the next one for your bride!!
Oct 29, 2025
Response from current dealership:
Thank you so much for the 5 star review, I really appreciate that. Let me know if I can ever help!!
This is my 4th vehicle for my family I have purchased from The Motor Mall, always a class act when it comes to to customer service and the vehicles are very clean.
Sep 29, 2025
Response from current dealership:
We are extremely thankful for your confidence in us to keep coming back for your vehicles! Looking forward to the next time.....
Responded almost immediately. Asked them to check on several key components and they got
back to me the next day. They were completely honest with the vehicle description and walked
me through purchasing the vehicle and having it shipped.
Jul 30, 2025
Response from current dealership:
Thank you Marcelo for leaving your review. I appreciate your business and the trust you had in The Motor Mall to deliver exactly what you were expecting!
May 13, 2025
Response from current dealership:
Thank you much for the 5 star review Willie!!
Nov 11, 2024
Response from current dealership:
It has been a pleasure working with you. I certainly appreciate your trust in us to ship out your Durango sight unseen. Cant wait for you to get it!!
Sep 7, 2024
Fast, efficient
Sep 9, 2024
Response from current dealership:
Thank you so much for leaving a review. It was an absolute pleasure working with you. Enjoy that Durango RT!!
Jul 24, 2024
Response from current dealership:
Thank you for the great review!
May 28, 2024
Response from current dealership:
I certainly appreciate your kind review even though we were not able to work something out this time. Would like to be able to work with you in the future!!
May 9, 2024
Response from current dealership:
Thank you for your review, much appreciated!
Show older dealer reviews 109
Oct 24, 2023
Response from current dealership:
Thank you for the feedback Charles!
Excellent experience but was disappointed that there was no backup
camera, was a tad noisy (may need a muffler). Shannon was the best.
Sep 27, 2023
Response from current dealership:
Thank you for your feedback!
I truly do not like going into dealerships and waiting forever to finally get my new car. So I decided to purchase online, and I can honestly say this was the easiest it has ever been for me purchasing a vehicle! Daren was easy to work with, super understanding and really helpful. My car was here within a couple days! I couldn't be happier :)
Sep 14, 2023
Response from current dealership:
Thank you for leaving such a nice review Kristi, it was great working with you and Tim!
Aug 9, 2023
Response from current dealership:
Thank you so much Eric for leaving us a great review, it was a pleasure working with you.
Enjoy your beautiful Corvette convertible!!
Enjoy your beautiful Corvette convertible!!
Jun 20, 2023
Response from current dealership:
Thank you for taking the time to leave us a review even though we were
not able to do business, it's greatly appreciated.
not able to do business, it's greatly appreciated.
Apr 12, 2023
Response from current dealership:
Thank you for the feedback!
Feb 9, 2023
Response from current dealership:
Thank you Shad for leaving us a review, even though we have not doneany business to this point. I hope to be able to help in the near future!!
I reached out to the dealer and they
did respond to me letting me know
the vehicle was still available.
Jan 23, 2023
Response from current dealership:
Thank you for your feedback.
I received a half-hearted reply. The salesperson showed very little interest in working with me. I had misunderstood them to be an authorized Mercedes dealer. When I learned they were independent, then I understood their lack of motivation and professionalism.
Dec 20, 2022
Response from current dealership:
Deb,
I must say your review took me by surprise. Not only was my reply not half-hearted, but I replied to all of your emails with the information that you had requested in each one. Not being a Mercedes dealer had nothing to do with working with you so I am not sure why you mentioned that. There were 13 emails back and forth and I responded last so I am quite confused as to where you are coming from.
I must say your review took me by surprise. Not only was my reply not half-hearted, but I replied to all of your emails with the information that you had requested in each one. Not being a Mercedes dealer had nothing to do with working with you so I am not sure why you mentioned that. There were 13 emails back and forth and I responded last so I am quite confused as to where you are coming from.
Nov 20, 2022
Daren was very helpful and patient
Nov 21, 2022
Response from current dealership:
Thank you Rayz for taking the time to leave your review. If there was something I could have done differently to earn 5 stars please share that with me. I am always striving to do better.
Still in the process of purchasing. Daren has been outstanding to work with. He has gone above and beyond to help me aquire my truck. Couldn't ask for a better salesman and overall good guy. Hope to finish up the deal soon.
Sep 9, 2022
Response from current dealership:
Thank you so much for the review Ron. Its been quite a process getting
this worked out but it looks like everything is set and you will be getting your
truck in a few days. Appreciate the patience!!
this worked out but it looks like everything is set and you will be getting your
truck in a few days. Appreciate the patience!!
Aug 18, 2022
The interaction started off great, but then when promised delivery upon a certain day it became 48 hrs later after having to call several times to track down my car. One would think the seller would follow up on a delivery daily until customer received, but they had no clue what was going on. When asking the rep if they’re were any blemishes on the car (bc car is white inside a white wall facility) I got a no this car is clean. Well upon delivery they’re was a decent size chip out of rear bumper, and big paint chipped area behind the front grill. Not to mention rear view mirror fell off after a week, which turns out was previous broken and someone did a crappy job trying to repair. Needless to say this would then cause me to file an insurance claim because windshield would have to be replaced valued at $2400. After all these complications nothing was offered to render my issues. If interested in a purchase from this dealership be sure to ask for thorough pictures of imperfections.
Sep 1, 2022
Response from current dealership:
I am sorry that you had a less than perfect experience Chad. I spent a lot of time with you facetiming, on the phone, texting and emailing with you to do the best I could answering all of your questions that you had. I invested a lot of time trying to make everything right for you so it's disappointing to receive this kind of a review. Unfortunately once the vehicle is in the hands of transportation we have no control as to when the vehicle gets delivered. A day was not promised to you, it was a day that the transport company was given to us based on their schedule. They did run into some unf
More ...
May 26, 2022
Response from current dealership:
Thank you for your feedback Chad!
Apr 25, 2022
Response from current dealership:
Thank you John!
Apr 7, 2022
Response from current dealership:
Appreciate the kind words!
It's an awesome place! Unfortunately I didn't catch that the car I liked was a diesel. It was clearly stated as such.....my bad. Darrin is a great representative of The Motor Mall. He knows what I'm looking for and hopefully he comes across it!
Jan 20, 2022
Response from current dealership:
It was great meeting you Karen. I appreciate your kind words.
I do have a very good idea of what you are looking for and I will
contact you as soon as I have something for you.
Thanks again,
Daren
I do have a very good idea of what you are looking for and I will
contact you as soon as I have something for you.
Thanks again,
Daren
Dec 23, 2021
Amazing Truck
Dec 28, 2021
Response from current dealership:
Thank you for the feedback! Glad you are loving your new truck!
Asking way too much money for this SSR. Would not try to make a deal. I went to my lender and they told me on this over 10yr. truck, that I it worth around $22K, I offered
$29K, the max my lender would allow, I was told full ask $36K+, nothing off.
Dec 30, 2021
Response from current dealership:
Dean,
Thank you for taking the time to leave feedback. Unfortunately I feel it is quite unfair just
because you did not like the price that we have listed for the vehicle. It is an unusual
truck that we paid good money for it. I am sorry we were unable to make a deal
but as with all our inventory we put our best price out there right from the beginning on
all of our inventory. I do not feel I was unprofessional with you in any way and do not deserve
to get a one star rating just because of price.
Thank you for taking the time to leave feedback. Unfortunately I feel it is quite unfair just
because you did not like the price that we have listed for the vehicle. It is an unusual
truck that we paid good money for it. I am sorry we were unable to make a deal
but as with all our inventory we put our best price out there right from the beginning on
all of our inventory. I do not feel I was unprofessional with you in any way and do not deserve
to get a one star rating just because of price.
Nov 2, 2021
Answered my questions
Nov 2, 2021
Response from current dealership:
Thank you for the feedback!
Oct 29, 2021
Very understanding and patient!
Oct 29, 2021
Response from current dealership:
Thank you for the review Greg!
Oct 13, 2021
Response from current dealership:
Thank you for the feedback Edmund!
This dealership, The Motor Mall, was excellent to work with. He was quick to respond and answered all my questions. He provided everything I asked for including extra videos and pictures. I would definitely work with this dealer again.
Sep 30, 2021
Response from current dealership:
Thank you for the very nice review Bryan.
I appreciate the faith that you are putting in me and The Motor Mall to deliver you an exceptionally nice vehicle sight unseen.
Your business and trust mean a lot!!
Thank you again,
Daren
I appreciate the faith that you are putting in me and The Motor Mall to deliver you an exceptionally nice vehicle sight unseen.
Your business and trust mean a lot!!
Thank you again,
Daren
This vehicle is listed as a prestige model and it isn’t. It’s a premium at best as there is no digital display where the speedometer lies. If it’sa prestige, show the heads up display.
Aug 27, 2021
Response from current dealership:
Thank you for bringing this to our attention. What stock number are you referring to, so this issue can be addressed?
Aug 5, 2021
Response from current dealership:
Thank you for your feedback David!
Aug 2, 2021
Response from current dealership:
Thank you for the feedback.
Apr 20, 2021
Dealer was responsive to all questions. Wish we could have worked out a deal.
Apr 27, 2021
Response from current dealership:
Thank you for the feedback Scott!
I had been pre approved on CarGurus, But I still had to do another credit report with them
Sent it all in on a Saturday, didn't hear back till late Monday, by then I already went with
another dealer
Mar 27, 2021
Response from current dealership:
We are sorry you feel you didn't receive the best customer service which we always strive for. Unfourtantly the pre-approval through CarGurus is just that, it's a "pre-approval". In order to properly qualify our customers and provide them with the correct information up front, we have to do a full approval. We apologize for any inconvenience this has caused you. Being in the state of Michigan it is illegal to sell a car on Sundays, so we are closed on Sundays. This is why if the application was sent in on a Saturday, it is possible you didn't hear back till Monday.
Mar 16, 2021
Response from current dealership:
Thank you for the kind words Timothy!
My salesperson Daren was very helpful and knowledgeable about cars. Although, I only went in for a test drive, I will buy a car from him. As a lady, I felt respected and not pressured.
Mar 1, 2021
Response from current dealership:
Thank you Nancy for your kind words. It was very nice meeting you when you came in for a test drive. I will be here for you when you are ready.
Feb 3, 2021
A video was requested and without delay I was contacted.
Feb 4, 2021
Response from current dealership:
Glad we were able to help! Let us know if you need anything additional!
Dec 2, 2020
Excellent buying experience no hassle or drama / very professional and Salesman was was very knowledgeable
Dec 7, 2020
Response from current dealership:
Thank you Avery, we appreciate the generous review, especially since you have not even
received your completely awesome BMW X5 M yet. Your confidence in us being able
to provide a beautiful vehicle sight unseen is greatly appreciated! Let us know what you thing when it gets there.
received your completely awesome BMW X5 M yet. Your confidence in us being able
to provide a beautiful vehicle sight unseen is greatly appreciated! Let us know what you thing when it gets there.
Dec 7, 2020
Response from current dealership:
Thank you much for the kind words Rick. I know you were very skeptical to buy a vehicle
sight unseen and an older one at that, but appreciate you putting your trust in us to do so.
Enjoy that Duramax and I will be looking for another one for you!!
sight unseen and an older one at that, but appreciate you putting your trust in us to do so.
Enjoy that Duramax and I will be looking for another one for you!!
Oct 20, 2020
Good communication
Oct 20, 2020
Response from current dealership:
We appreciate your feedback!
Sep 24, 2020
Response from current dealership:
Thank you for the feedback Bob! We greatly appreciate it!
Aug 13, 2020
They responded promptly.
Aug 18, 2020
Response from current dealership:
Thank you for the feedback!
Helped me with everything I needed and was always quick to respond! Great customer service.
Aug 11, 2020
Response from current dealership:
We appreciate the feedback!
Was reluctant to drive the 45 minutes out to dealership, but was pleasantly surprised at their selection of vehicles. We arrived 20 minutes before closing on a Saturday and checked out the Yukon XL. My wife loved it and Daren explained that he had an appointment, but would come in Sunday morning for a test drive. We did and purchased on Monday. Absolutely great experience and Daren is the best. Will be recommending to everyone who is looking to buy a quality used vehicle.
Aug 3, 2020
Response from current dealership:
Thank you for the kind words DaRell. It was an absolute pleasure working with you Britney, and both sets of twins!!
You have a wonderful family. Thanks again for the business and stay safe!!
You have a wonderful family. Thanks again for the business and stay safe!!
Jul 18, 2020
Very good
Jul 20, 2020
Response from current dealership:
Thank you for the feedback!
Jul 8, 2020
Responded right away - unfortunately the vehicle I was interested in was already sold :(
Jul 13, 2020
Response from current dealership:
Sorry you missed out on this one! Hopefully we can find something for you in the near future! Thank you for the feedback!
Jun 8, 2020
Response from current dealership:
Thank you for the feedback!
May 25, 2020
Great Dealership - Great Salesman - Daren answered every question, he allowed us the time we wanted to examine and test drive the truck. Worked out easy financing and we drove the truck home. Highly recommend Daren and The Motor Mall for your next vehicle.
May 29, 2020
Response from current dealership:
Thank you much for the kind words Greg. We appreciate the trust that you had in us to make the four plus hour ride to
see, and ultimately buy that awesome F-250 diesel. I enjoyed working with you and the wife and greatly appreciate your business.
Take care of that knee!
Daren
see, and ultimately buy that awesome F-250 diesel. I enjoyed working with you and the wife and greatly appreciate your business.
Take care of that knee!
Daren
May 25, 2020
Great overall experience!
May 28, 2020
Response from current dealership:
We appreciate the feedback!
May 26, 2020
Response from current dealership:
Thank you for the feedback!
Apr 25, 2020
Response from current dealership:
Thank you very much for your feedback!
Honestly, this dealer went above and beyond anything I could have asked. At the end of the day there was an option that I really wanted on the car that it did not have. I would do business with these guys anytime for the right car.
Apr 13, 2020
Response from current dealership:
Thank you so much for the feedback and we hope to be able to do business together sometime in the near future!
Apr 9, 2020
Did a very good job taking care of what I needed
Apr 10, 2020
Response from current dealership:
Thank you for your feedback!
Mar 27, 2020
It's easy to get intouch
Mar 31, 2020
Response from current dealership:
Thank you for the feedback!
I truly had an awesome experience at this dealership. The salesman was very helpful with my decision. I found my family loves our new car.
Mar 12, 2020
Response from current dealership:
It was my pleasure to help you and your family get into that Flex.
I also really enjoyed hearing the stories that you shared with me.
Thank you very much for your business and I hope to see you and the family
again for the next one!!
I also really enjoyed hearing the stories that you shared with me.
Thank you very much for your business and I hope to see you and the family
again for the next one!!
Feb 17, 2020
Very prompt at responding back and the price was the cheapest I’ve seen for that year and condition of pickup.
Feb 19, 2020
Response from current dealership:
Thank you for your feedback!
Feb 12, 2020
Quick response. He Was respectful. Answered my questions
promptly and send applicable reports.
Feb 17, 2020
Response from current dealership:
Thank you for the feedback!
Jan 22, 2020
I did not go to the dealer we talked thru email, very curtious and promt with replies.
Jan 25, 2020
Response from current dealership:
Thank you for the feedback! Come out and visit us sometime!
Dec 31, 2019
Quick response. Truck was already sold. Still in the market for similar vehicles
Jan 4, 2020
Response from current dealership:
Thank you for your feedback! Sorry that particular truck didn't work out for you. Hopefully we can find something in the near future that will work for you!
Dec 20, 2019
Very nice people
Dec 25, 2019
Response from current dealership:
Thank you for your feedback!
Dec 5, 2019
Excellent service, excellent vehicles, all well maintained, small and friendly, great immaculate vehicles, great pricing, I love my Dodge Ram 1500 Laramie Longhorn, fully loaded, equipped with leather and more! I highly recommend The Motor Mall, thank you Daren Northup
Dec 6, 2019
Response from current dealership:
It was a pleasure meeting and working with you. I am privileged
to have been able to get you into your dream truck. Thank you so
much for your business. I hope your offer stands for me to come visit
the station some time, I would love to meet all the crew.
Thanks again and the best to you!!
to have been able to get you into your dream truck. Thank you so
much for your business. I hope your offer stands for me to come visit
the station some time, I would love to meet all the crew.
Thanks again and the best to you!!
Fantastic Experience!
I was initially skeptical about purchasing a vehicle from an internet based seller. However, after finding an 2014 Acura MDX on Car Gurus listed by the
Motor Mall as a 'Great Deal', I had to make the 2 hour drive to test drive the vehicle. Daren greeted me and immediately offered I inspect the vehicle,
and offered a test drive with no pressure. The vehicle was in much better condition than the pictures eluded. Upon completion of a flawless test drive, I
noticed a small crack in the windshield and made mention to Daren. Without hesitation, Daren said if I purchase there vehicle he would replace the
windshield at no cost to me. To make a long story short, Daren rejected the first 3 windshields from his supplier due to compatibility concerns. At the
end of the day, Daren has the most integrity, honesty and customer minded satisfaction I have ever seen. I would definitely purchase another vehicle
from Daren again.No questions asked.!!! Most honest car dealer ever!
Dec 6, 2019
Response from current dealership:
Scott, I cant say enough about your patience and understanding throughout
the process. It was a very unique situation we had in regards to the windshield
and you were great the entire time. I thank you and your wife very much for
having the confidence in me and The Motor Mall. I appreciate your business
and hope that we can work together in the future.
the process. It was a very unique situation we had in regards to the windshield
and you were great the entire time. I thank you and your wife very much for
having the confidence in me and The Motor Mall. I appreciate your business
and hope that we can work together in the future.
Nov 5, 2019
Just recently purchased a 2014 Mercedez-Benz Cls550. Although there was a miscommunication on my behalf, I want to thank Daren for being patient with me and delivering this beauty over to Chicago. I'd highly recommend The Motor Mall to anyone interested in purchasing a vehicle. Their selection is one of the best I've seen. Love my new Mercedez-Benz! Thanks again Daren & The Motor Mall.
Nov 7, 2019
Response from current dealership:
Thank you so much for the kind words.
It was a pleasure working with you. The miscommunication was not an issue at all, I just wanted to get
your awesome Mercedes out to you as quickly as I could and that just held it up a couple of days.
I am very happy that you are loving your new ride. I greatly appreciate your business and hope we
can work together again in the future!!
It was a pleasure working with you. The miscommunication was not an issue at all, I just wanted to get
your awesome Mercedes out to you as quickly as I could and that just held it up a couple of days.
I am very happy that you are loving your new ride. I greatly appreciate your business and hope we
can work together again in the future!!
Oct 29, 2019
Daren was awesome to deal with very helpful and not pushy at all willing to go the extra mile to help
Oct 29, 2019
Response from current dealership:
Thank you for the kind words!
Oct 28, 2019
Very helpful and ready to get me in my car
Oct 29, 2019
Response from current dealership:
Thank you for your feedback!
Oct 4, 2019
Very friendly. Replied in a timely manner and followed up after the car was sold
Oct 5, 2019
Response from current dealership:
Thank you for the kind words Cam!
Wow! I had been looking for months for the right vehicle for me and finally found it locally. Daren, the sales manager and Steve, the owner were both there Saturday afternoon and available to answer any ?'s or concerns (of which I had none) I might have had. Daren was very responsive via email and as professional as it gets as far as knowledge and processing my transaction. I had the keys in my hand in no more than 15 minutes after getting everything squared away on my end and sent over to the dealership Monday morning.
I can't say enough or rate The Motor Mall highly enough! The gentlemen working there and the facility were TOP NOTCH!
Thanks Daren and Steve!!
Sep 20, 2019
Response from current dealership:
We appreciate the kind words and it was a pleasure working with you. Here at The Motor Mall, we strive for excellence and customer service is always number one! Glad everything worked out for you and we look forward to the next one.
Did not speak with them on a personal basis just through email. Unfortunately they were unable to help me finance the vehicle. All and all they were courteous
Sep 17, 2019
Response from current dealership:
Thank you for your feedback
Sep 12, 2019
Response from current dealership:
Glad you got the information you were looking for!
Sep 9, 2019
Response from current dealership:
Thank you for your feedback!
Aug 14, 2019
Prompt response to my requesting information about the vehicle! Haven't decided on buy yet but will search The Motor Mall's inventory!!
Aug 15, 2019
Response from current dealership:
Thank you for your feedback! Hope we can do business in the future.
Jul 25, 2019
Great experience
Jul 27, 2019
Response from current dealership:
Thank you for your feedback!
Jul 8, 2019
Response from current dealership:
Thank you for your feedback... Customer service is a number one priority over here at The Motor Mall!
Jun 29, 2019
Response from current dealership:
Thank you very much for your feedback and business. It was a breeze working with you and I am happy everything worked out! Enjoy that beautiful Mercedes and thanks again!
Jun 27, 2019
Response from current dealership:
Thank you for the feedback Susan. Customer service and attention to detail is a top priority here at The Motor Mall. If you need anything else, please reach out anytime.
Jun 19, 2019
I bought a car BMW form Steve a week ago I like it and I’m so happy to deal with this guy he’s friendly and Honest.when ever me or anyone that will ask me for a car I will recommend the motor mall
Jun 20, 2019
Response from current dealership:
It was such a pleasure working with you and your family. I am glad everything worked perfectly for you and I hope you enjoy many family trips in your new BMW! Thanks again!
May 31, 2019
Very happy with my choice to go to the MM. I couldn’t be happier with the customer service! I would refer MM to anyone!
May 31, 2019
Response from current dealership:
Thank you for making the trip out to us and thank you for the business! I am glad everything worked out and I hope you enjoy that gorgeous Silverado for a very long time!
Apr 11, 2019
They were prompt with getting back with me and very courteous.
Apr 15, 2019
Response from current dealership:
Thank you for your feedback! I hope we can do business in the near future.
Apr 10, 2019
Response from current dealership:
Thank you for the feedback!
Mar 25, 2019
I was contacted right away, unfortunately it is hard for me to get out of town and travel the distance to Macomb. I'm keeping my eye on the Jeep though.
Mar 28, 2019
Response from current dealership:
Thank you for your feedback Douglas. I hope we can do business in the future and let us know if there is anything we can do to help.
Mar 18, 2019
Good
Mar 20, 2019
Response from current dealership:
Thank you for your feedback Tom!
Mar 19, 2019
Response from current dealership:
Thank you for your feedback!
Feb 18, 2019
Response from current dealership:
Thank you for your feedback
Feb 2, 2019
I didn't end up buying this truck but they were every nice about it!
Feb 5, 2019
Response from current dealership:
Thank you for the feedback Austin! I wish you best of luck on your truck search and if you need anything in the future please reach out!
Jan 22, 2019
Very polite and helpful
Jan 22, 2019
Response from current dealership:
Thank you for the feedback!
Jan 18, 2019
great experience. very honest
Jan 18, 2019
Response from current dealership:
Thank you for the feedback!
Dec 3, 2018
Working with Steve and his team was great. He responded very quickly to my initial inquiry and every email after that. He was able to expedite the entire process and was willing to meet us outside his normal business hours since we are from out of the area. You can tell customer service is very important to The Motor Mall. The car was as described, was very clean and ready to roll. I'll recommend The Motor Mall to friends and family and will likely check there first when I'm purchasing my next car!
Dec 3, 2018
Response from current dealership:
Thank you for the business and feedback Christopher! It was a pleasure working with you and your family and we appreciate you making the trip down. Here at The Motor Mall, customer service always comes first and we strive very hard for perfection. Thanks again Christopher!
Nov 17, 2018
I inquired on a truck at The Motor Mall and I received a response immediately.
Nov 20, 2018
Response from current dealership:
Thank you for the feedback Sherry!
Oct 28, 2018
Steve and Jake were great. Vehicle was in better condition than I expected. They held the vehicle for almost 3 weeks and picked me up from the airport. All questions were answered in honesty, there was no pressure to buy if something was wrong. I have since put almost 1000 miles on my vehicle and have had no issues. Quality vehicle from a high quality dealer.
Oct 29, 2018
Response from current dealership:
Thank you for your business and of course your feedback Brandon. Good to hear you are enjoying your new beautiful lifted Chevy truck. It was our pleasure to hold the truck for you and I am glad we were able to make this work for you. Thanks again and welcome home!
Oct 9, 2018
Response from current dealership:
Thank you for the feedback Nestor. It was a pleasure working with you and I hope you enjoy your gorgeous Range Rover for a very long time!
Sep 17, 2018
Awesome response time. Car picked out, negotiated, bank loan obtained, and vehicle delivered across state to my home within 7 days. Superb.
Car appears and runs as represented w the exception of an out running light.
Would definitely recommend.
Sep 17, 2018
Response from current dealership:
Thank you for your business and also your feedback. We strive for a very smooth and easy process here at The Motor Mall, so I am glad to hear that is how your experience wen't. You got a beautiful Cadillac that I hope you enjoy for many years. If you need anything in the future please reach out and we will take care of you. Thanks again!
Jul 19, 2018
Very prompt response, very friendly and helpful when additional information was requested.
Very professional
Jul 26, 2018
Response from current dealership:
Thank you for your feedback and also your time Jim. If you ever need anything in the future please reach out to me directly and I will be happy to assist.
Jul 8, 2018
Steve was a no nonsense guy and his collection is great. Thus far I have had good experience with him.
Jul 10, 2018
Response from current dealership:
Thank you for the feedback Tito. I am glad we were able to put a deal together on the Lexus. It was a pleasure working with you and I look forward to seeing you again. Thanks again for the business!
Jul 9, 2018
Response from current dealership:
Thank you for your time and opportunity. If you need anything at all in the future please reach out to me directly.
Jun 26, 2018
Response from current dealership:
Thank you for your time and opportunity. If you need anything at all in the future please reach out to me directly.
Good, courteous follow-up. Not acting on my inquiry yet due to my own decision-making process.
Jun 21, 2018
Response from current dealership:
Thank you for your time and opportunity. If you need anything at all in the future please reach out to me directly.
May 19, 2018
Response from current dealership:
We appreciate your feedback! I hope to work with you in the future and if need anything at all please reach out to me directly at anytime.
May 15, 2018
We were originally looking at the BMW, but ended up looking at the Range Rover. Steve was very understanding that we were running behind, he stayed late for us and answered all the questions we had. It was a wonderful experience.
May 17, 2018
Response from current dealership:
Thank you for the feedback Stephanie. I hope the home selling process is going smoothly for you and your husband and also I hope you guy's enjoy your time in Utah! If you need anything in the future please reach out to me directly. Thank you
I love my purchase. 2011 Dodge Ram.
I recommend anyone to purchase from the Motor Mall. High Quality.
May 10, 2018
Response from current dealership:
Zipporia I am super excited to hear you are enjoying your new truck. We truly appreciate any referral and of course your feedback means everything to use. If you ever need anything in the future please reach out to me directly. Thanks again for the business!
May 7, 2018
Response from current dealership:
We appreciate your feedback! I hope to work with you in the future and if need anything at all please reach out to me directly at anytime.
Apr 25, 2018
We were beyond impressed with Steve at The Motor Mall! He made our car buying so easy and went above and beyond our expectations. We will be highly recommending Steve and The Motor Mall to all our friends and relatives for their vehicle purchases!
Apr 25, 2018
Response from current dealership:
It was a pleasure working with you and husband. We greatly appreciate your business and more importantly your feedback. I hope your Venza provides you and your family many wonderful road trips and memories in the future. If you ever need anything at all please reach out to me directly. Enjoy!
Small and friendly, no Hassel! You ask what's the best deal and they tell you! That's it! The process of buying was smooth and I am vary happy with my new f350 king ranch!! Thanks guys for a great experience! Aaron.
Apr 13, 2018
Response from current dealership:
Thank you very much for your business Aaron and also your feedback. Here at The Motor Mall we strive for excellence and customer experience is number one. I am very pleased to hear you are enjoying your King Ranch Diesel and if you need anything in the future please reach out to me directly. Enjoy!
Dec 31, 2017
Excellent
Apr 13, 2018
Response from current dealership:
We appreciate your feedback!
Nov 11, 2017
Steve from the motor mall was amazing. Most of my process was handled over the phone before I stepped foot on the property. I came in, went on a test drive, and closed the deal. I also got a very generous amount for my trade in! I will definitely be back.
Nov 13, 2017
Response from current dealership:
Jamie thank you for your feedback. It was a breeze doing business with you and I look forward to many more in the future. Enjoy your sweet Audi!
Sep 18, 2017
Very friendly, and helpful
Buying from DiPiazza was a very good experience, will rate him 5
Sep 18, 2017
Response from current dealership:
Munzer thank you for the feedback. It was a breeze working with you and I hope you enjoy that low mileage Mercedes! If you need anything in the future please reach out. Thanks again for the business Munzer
My experience with DiPiazza Autogroup was fantastic. Steve took the pain to
see me on a Sunday afternoon. The car I purchased was a BMW 550 GT
which had over 120k miles on it, however, the vehicle was in a very good
condition. Steve was open to negotiating. It was my first time purchasing a
used vehicle and Steve made sure I got a good deal. I would buy from him
again when the time comes, and I highly recommend his company.
May 22, 2017
Response from current dealership:
Glad you are enjoying your BMW! It was a pleasure doing business with you as well and I look forward to working with you many more times in the future. Best of luck to you in college and your career.
Mar 8, 2017
Excellent experience. Nice guy. Very friendly. Very helpful.
Feb 14, 2017
Steve, the owner, was professional and courteous throughout our experience with the dealership, I would buy another vehicle from Steve when the time arises
Feb 18, 2017
Response from current dealership:
Thanks for the feedback Don. Here at DiPiazza Auto Group we strive for 100 percent customer satisfaction and attention to detail is everything to us. I hope you and Cheryl enjoy the Denali and take lots of family trips in it and create some fantastic memories with your family. I look forward to working with you on the next one Don. Cheers!
Jan 2, 2017
Steve was very friendly and treated me very well. This was the easiest car transaction that I've had. Excellent deal!