The Internet Car Lot Omaha

Contacted me almost more than required! Very good communication - vehicle just wasn't right for me.

This company is a joke. I sent them an email requesting specific information and I recieved an auto generated email. I responded back to that requesting the information again.... NOTHING. Then 3 days later I received an email (probably auto generated) that the vehicle I was looking at had sold. This company calls themselves "The Internet Car Lot" but, based on my experience, they dont know jack about communicating or selling over the internet. They dont even deserve one star.

Very professional helpful courteous.

Although we did not come to an agreement on the price of the car, they are a very professional organization.

Car looked decent on the outside other than loose bolts laying on the deck under the windshield wipers. Was so dirty and grimy inside I almost did not get in, did not want to touch anything, but drove it about half a block, made strange noise when turning and looked like parts were missing or not put together right when looking under the hood. Would never look at any car at this dealership again.

Bought this f150 body control module went out 3 days later refused to reimburse any of the $1500 to fix it. ABSOLUTELY do not recommend!

they sent a car report because I asked about the accident reported on the car, but the report didnt tell or open about damage, noted on outside that it was extensive, but then I contacted and told them that the report did not open so I got no real infor, and they never replied back or attempted to resend the report so not going to look at car.

I was contacted within fifteen minutes. They were upfront and answered my questions. We are probably not going to purchase this vehicle, but maybe in the future we will buy from this dealer.

Always followed up.

Wyatt was our sales person. We didn't buy the car we went to look at but he showed us several cars and we were able to find a car that we liked. He was very patient with us even when he had other customers.

Good

Friendly, knowledgeable & quick to get you for a test drive of the vehicle!!

Great communication! Friendly staff!

Received an immediate response, and vehicle availability update, from a friendly and helpful salesman. The dealership has a wide variety of vehicles with accommodating pricing. I highly recommend this business, you will not be disappointed.

Didn't end up purchasing the car here but the dealer was very responsive.

They replied to me two or three times, but I’m not quite ready to purchase yet. I did explain that to him.

Helpful but unfortunately was located to far away

I asked about specific mechanical concerns and never heard back. Then they said the photos on the website were taken prior to hail damage. Not good.

They responded right away and answered all my questions candidly. No double talk. Very friendly and professional.

Good contact and helpful. Gave the requested information.

They were very professional had the paperwork we asked for and was done buying our new car with in 45 minutes. Thank you Anthony for helping us find our new car. We will do service with them again. Thank you

They were quick to respond and we were upfront about the car having a salvage title. Did not end up buying from them.

The salesman was nice but we just couldn't agree on the price, he couldn't come down on the price, it was more than I wanted to pay for the Jeep.

Went in to test drive a car. No one ever did track down my salesman. I eventually just walked out and no one even said a word... like thanks for coming in or whatever... by far my strangest experience at a dealership.

Good

I went there to look at a 2016 Dodge Ram crewcab pickup. I intially found the vehicle advertised online and knew it was a previous salvaged pickup. Judging from the pictures and description in the advertisement, it appeared to be a great pickup. I researched the VIN and viewed pictures of the damaged that was sustained before it was "rebuilt". This helped me prepare for what areas of the pickup I really needed look over.Looking at the pickup in person, was completely opposite of the pictures. It was obvious they had repaired the body panels with used parts, which had scratches, dents, and paint chips on them. The two doors on the passenger side wouldnt seal due to the shortcuts that were taken on the body work below the doors. When I drove it, it sounded like a window was down the whole time from the wind coming in from the passenger doors.A turn signal was burnt out, and it had 3 tires of the same brand on it and the left front was different brand. Totally disappointing.

They called me and told I can come and see it and test drive

Did considerable research, as Billy Target knew little about the car but was in line to respond. I requested service history, made a solid starting first offer (as their ad requested!) against an “asking price” with Billy Rager and no response from him as a result for days. Zero follow up from him. No idea what happened to the offer and only found out when I had to contact him, passively involved, that another offer was accepted, car sold?? List best and final if that is your business model as most buyers expect at least the same level of communication and feedback they give you-or then you are just order takers adding no value or integrity. If you are going to ignore offers, let buyers know so buyers beware, there is no point if there is no reply from disinterested dealers like the internetcarlot. Who has the time to waste- they do and will waste your time as well. Read their reviews from friends and family. Not my experience at all. Dishonesty and as a result distrust.

Great deal. Better than anything else I could find. Nice guys working there too. Huge inventory. Recommend.

Great test drive and customer service was very friendly and hassle free. This was a very accurate description of the vehicle. The facilities were very clean. They had a huge selection on used vehicles and I would recommend visiting.

Dealer messaged a couple times trying to see if I was interested in the car.

they were professional

Dealer was very flexible in accommodating an appointment when I had to change the time I was going there to test drive the car. Representative (Casey) was very informative and friendly with my questions.

Very nice and helpful

Very professional establishment. Very courteous and helpful.

Called me personally and even sent me a car fax for free when I asked, didn’t go look at the vehicle only because we bought another we were looking at!

Excellent service. Professional and friendly.

You guys always are great help it’s only way too search for the car you want.

We test drove the Nissan and a 2012 Q56, Alejandro was awesome. We sort of knew once we test drove the Infiniti Q56 it was the SUV for us. Handle great had all the features we wanted in an SUV, huge towing capacity hidden tow package, DVD player etc etc etc,... Alejandro was great he help us through the process, even brought in a DVD to make sure the DVD player worked for us before we drove over to pick up it up. Took our deposit and set everything up for us to pick up on Saturday. We plan on telling our friends an family about Internet Carl Lot when they are looking for a used vehicle.

Quick response

They responded right away, but I found a better deal somewhere else

Interactions with sales team were great, however the car was a repaired wreck like many of the vehicles on their lot and probably had the worst fitment of a quarter panel that I have seen. Rear door gaps are too wide and body line is at least 1/4" low. Not the end of the world, but a body shop that lets that go out the door is probably making shortcuts elsewhere as well and I'll let someone else can take their chances on it.

They listed a vehicle that wasn’t ready and refused to share any information on the car. They sales people are rude and doesn’t keep their word concerning business.

This dealership was very helpful and I got a great deal on a car!

We were sad the vehicle had a down payment on it and then finally sold. The service we received was very well and the staff provided good communication throughout the process. Though we're unable to purchase this car we have continued to look for similar vehicles and hope to be purchase one from this dealership due to their high level of customer service.

Got a good deal, Josh was helpful

Very good

They were very helpful. They are not pushy they let me take the vehicle out for a drive to see if it’s what I wanted and then gave me a few days before they called. I would definitely recommend them if you want someone who’s not pushy.

They wanted a $500 check before I could test drive a consignment car. Really...$500. Ridiculous.

Got back to me right away

Was terrific, helpful and fast, Katie was the best

Terrible. They did not disclose that the egr/emissions had been deleted until I found out after purchase and they new I was taking the truck to Colorado where we have emissions.

Alejandro was an awesome help with my purchase! Sale was done timely and smoothly. I wish I could have gotten some wiggle room on the purchase price though.

Very professional, courteous and knowledgeable. Thank you, William, for answering all of my questions.

I liked the vehicle but I was not aware that it had been in two accidents. They put all the info of the vehicle you just have to take the time to read every single thing. Good information on all cars. Thanks

They answered all the questions I had without issue.

Very quick response and concise messages.

These guys were very responsive and very helpful. Although I didn’t purchase the vehicle I appreciate their willingness and rapid response

Informative in regards to cars or SUV'S I might be interested in.

Excellent

Met very pleasant and knowledgeable salesman

Helpful right away

John was very helpful. I enjoyed working with them.

Straight forward experience and helpful agent.

Replied with a nice email. Hopefully we can get a deal done.

It was nice. I talked to the dealership and got a rough idea on stuff, but the only thing I wish was that I could email the owner of I wanted.

Contact is fast and excellent

Responded very quickly and answered all the questions I had regarding the vehicle. :)

This was a consignment car, and not on the lot. The asking price was ridiculously high! I made a fair offer, and after several days the dealer provided a counter offer, also way too high! This was a total waste of time! I ended up buying a Mercedes, 10 years newer, for much less money. If you don't really want to sell a car, then DON'T put it for sale online!

They do not negotiate prices and accidentally credited my CC account instead of debiting, but they have a lot of great people working there and they are all pretty straight shooters. They even laughed at my jokes. I would buy again from them.

They worked super hard and made me feel comfortable while I wanted on paper work

I emailed them asking about the accident report on a vehicle and I got a response which was a basic computer generated response asking if I had any questions. I replied with my question and never heard a response. Very frustrating.

Very helpful and quick to respond we are just a little nervous about salvage title had bad luck with one of those before from a different lot a long time ago

No one called me till the following week

We just dealt with Ben at the Internet Car Lot. What a pleasant experience. COMPLETELY different from the BIG dealerships. Once we said, "Yes", in less than 30 minutes we were out the door on our way home with the car. No pressure. The last car we purchased took seven hours to complete, with all the extra sales pitches that were presented to us. RIDICULOUS!!! There's no reason all transactions should not be as simple as today. We have read the negative comments. The purchaser should do their homework before they walk into a dealership, the VIN numbers are posted. It is impossible for a salesman to know everything about each car on their lot. The salesman don't need to babysit the consumer, The consumer should not be so lazy and think someone else should do their homework. We will be telling friends to stop by and see what they have to offer......DO YOUR RESEARCH!

Asked for a final price they replied back with what my offer was. gave them offer and never heard back from them.

Emailed a response to my questions in 24 hours. Very helpful in answering my questions. Didn’t try calling to sell me on the vehicle.

Dealer responded quickly and twice in one day. Merchant is serious about doing business not just advertising.

Outstanding customer service and amazing help! Couldn’t be happier

never got back to me spoke to three sales persons Ben, ryan, ???? have no idea what is going on Internet Car Lot Poor service! Good Luck

The car was a smokers car and smelled bad. No Car Fax so no 3rd party verification of clean title. I want to confirm cars are not salvage.

They answered all my questions in a very timely manner

I was drawn to this car for its unique character and Ben and Ryan were extremely helpful and courteous. The place was clean. I ended up purchasing it and negotiated a fair price.

Definitely not the traditional take forever type car lot. Everyone was friendly, informative and worked well when managing time to get me on my way. I'd recommend doing business with these folks.

Contacted me via E-mail very quickly about the inquiry. Always prompt and professional. Hopefully another will catch my eye there soon.

Complete professionals

This SUV Sold before I could go see it!! The dealer let me know,Said they had more!!

Offered to ship the car 1000 miles for a reasonable fee, and offered to pick me up if I flew in to drive the car home.

Very helpful, easy transactions. Willing to work around my schedule to test drive the vehicle.

The dealer replied with a detailed response. Very satisfied.

The entire team was wonderful and very helpful. I really appreciated the assistance. Thanks!

In and out no hassle

Answered my questions promptly

This dealership is one that I would never buy or trade a vehicle from. Most of the vehicles I seen there were salvage titles. They tried to get my trade for 13000 yet I went to another dealership and got 17500. With that said I gave them the exact same information I gave to the dealership that traded with. I would highly suggest that you do your own research before going to this dealership.

Very prompt to respond and received great service!

Good info but further info needed

Honorable

Great people very helpful

Reached out immediately, extended an invitation to visit lot/test drive, some enthusiasm/energy when discussing the vehicle would have an immediate impact.

As most dealerships are high pressure and barely get out of your vehicle before they are all over you The Internet car lot staff is very low pressure and low key highly recommended would buy from again!

After giving a $500 deposit, I drove 3 hours to their lot. When I arrived, they pulled the car around for me to test drive. The dash was lit up like a Christmas tree. The TPMS was going crazy. They added air and it still didn't shut off. Was told that the salesman had a Lexus and to give it 5 minutes. Still didn't shut off. They left all kinds of helpful info out of the ad. Like 1 key, that's $350 to cut and program if you have a blank, almost $500 If you don't. The car was pretty much stripped out. No first aid kit, the ashtray inserts, manuals, tools, pretty much anything that could be sold separately was gone. The rims were all curb rashes, with one looking very bad. The rear spoiler was cracked. When I point these out, I was told that it was marked aggressively, with a lot of interest in it. Funny how it had been sitting on their lot for 90 days. Guess all that interest was from dreamers with no cash. Since I did like that series and the color, plus driving that far with 2 small children, I bought the car. Paid for it in full. Only thing I got them to do was fill the gas tank. Everything they said was missing was going to be easy and cheap to replace, just go on eBay. Ashtrays are $30+ each, found a blank key for $100, and now after calling around all morning, can get it cut and programmed for about $350. If I want a Lexus first aid kit like the one that comes with every Lexus, another $25. Still finding stuff that doesn't work. After getting it back home, took it into my mechanic, and the upper radiator hose had a pin hole in it. Not even 24hrs old and repairing it. Car started vibrating after about 100 miles at highway speed, so it will be back in the shop to check balance on tires while we hunt for the bad TPMS unit. The steering wheel is now cocked off a little bit, checking into the alignment for that, and then an oil change. These guys are in a fog most of the time. They look at you like you're from outer space over the simplest questions. Like, can I test drive the car, or can you peel your stickers off the windows so we can put the temp tag on and I can drive home with children safely? So if you are thinking about driving there to buy a car, you might want to keep looking. I won't be back. I would also tell friends to avoid them like the plague. Next time, I'll just set 10 Grand on fire, I'd get more out of it. Best advice I can give them is to actually start caring about your job and those who take the time to drive that far to do business with you. It will go a long way.

Someone from the Internet Car Lot responded quickly and answered all of my questions.

They did a great job of responding and answering questions.

Yes, they got back to me with the generic salesman response, but did not answer the two questions I had about the vehicle.

They responded quickly with the information I needed

I called about a car. Told them my down payment. They said I was approved, then told me I had put a higher number down for down payment then what I'd put down. Kept telling me owner of car couldn't be contacted. Finally, I found another car of interest and am waiting for them to tell me if I was approved. Meanwhile, the first car I was interested in disappeared from their website. Frustrating!

Regret the purchase: 2015 Cruze - 24k miles "We'll fix the car at cost" Dealer said they would have the car fixed "at cost" - they said fixes would take a couple days. After a week without a car I picked it up without it being fixed and with more problems than I started with. I have had the car for a month - more and more things found broken including ABS Module (lost power steering on the interstate), motor mounts, tire monitor sensors dead, horn stopped working and tons of electrical problems. I seem to have a new light come on every week. I live 3 hours away and I no longer trust them to do any work on it, so it's a pretty bogus "service" in my case. They responded I should have paid the extra couple thousand for warranty. I had a feeling I should walk away but I was in pretty desperate need for a work vehicle - it was new enough with only one prior owner (per Car Fax) so I decided to try my luck. Hind sight - not worth it. I've only been able to drive it a couple weeks since it's been in the shop so much. DEALER SERVICE The cars are filthy - including the inside covered in dust. Unable to answer any questions or details about the car itself, I'm not sure he would be able to tell me the color if it wasn't listed on the computer. They claimed the accident was minor cosmetic on the front end, but there's a lot of frame damage which affects all the sensors. I had the car checked out prior, but apparently not through enough. FEES Expect to pay at least $430 in fees. (Documentation Fee - $199, Tag and Title-$150, Signature Service - $79)

Very responsive but not willing to negotiation a dollar a there cars.

I got a quick and timely response.

I made an appointment with Ryan and he showed me the car I wanted to see, then a couple of others as well. I decided I wasn't brave enough to buy a salvage title car, so I went with a different car.

The whole process went pretty smooth.The dealer was helpful throughout the whole process.The transportation company they contracted with worked well-car was delivered in two days without a hitch.Ryan and Josh were easy to talk to. Some concerns however, when the dealer removed the Iowa plates they kept the nuts.Also the dealer allowed the seller to sell their car without furnishing the spare tire and the lug wrench.They did not seem concerned that the spare was not there.

Not a bad place. Wish the cars were more accessible as they are mostly "in storage" and have to be fetched first. I was disappointed the vehicles are not professionally detailed but I suppose that isn't their fault as they are only selling consigned vehicles.

They promised they could get me approved after I told them my situation. I was told to fill out an application and I was denied immediately

Ryan is a solid guy great experience all around.

They were nice people...unfortunately, CarFax reported that the car that we were interested in had been totaled by water in 2014 and 2016. As a result, we no longer had interest in the vehicle

Responded everytime i asked a question and was truthful about the car even after i told them i was buying from outside the USA. Great sellers

So, far so good.

Nice place got back to you

They played a great liaison between myself and the cosigner of the vehicle and even tried to help me talk the price down. However the price simply couldnt get low enough for my budget so I didnt purchase the car. But they are a very prompt and trustworthy dealership, having contacted me within mere minutes of my sending inquiry.

Asked for more detailed information on this and another car. Would not send, required a call from me. I thought this was an internet site.

Very prompt response, answering all my questions.

Very responsive, helpful.

Great!

Dealer was very responsive and was able to answer my questions about the vehicle via email (per my request) since I was unavailable by phone. The dealer's posted photos clearly showed the vehicle's condition. I decided to not pursue purchasing but no reflection on the dealer.

Good dealer but need a ride from the airport about 10 miles from the dealership.

Very quick and easy.

Very helpful and got back to me right away.

Great response and info

While I was contacted, I had repeated requests to call them instead of email communication. So when I did call them, I had asked about how many owners this vehicle had, I was told one. I went and bought a Car history from a 3rd party website and it talked about 3 owners. Instead of just pushing for a sale, give me the real details.

Couldnt see car when I came to location, given round about answers, and pretty impersonal salesman.

My experience with The internet Car Lot was not too great. I saw the Truck on line with pictures. I was approved for the loan. I went to test drive it the first time. I was told it was completely dead and they had to charge the battery. I called back to let them know I was coming so my brother can look at it with me. I was told the manager took it home for the weekend after I test drove it on a Saturday. It would not be back until Monday at three. I was getting a new phone one block away, and stopped in there at eleven,to look over paperwork and warranty papers (without calling) the Hummer sitting at the end of the driveway. I was asked was I ready for the bad news...."The driver side window was busted out and the touch screen CD/DVD player was stolen out of it".......He told me to give him a couple of days to fix it and it would be ready to go. He called that Friday for me to sign the papers. The CD/DVD player was touch screen so I figured it had all icons on it the other one had. I tried the CD player and it worked. I put the Hummer in reverse and the backup camera didn't work. I asked him why that was not working he asked was it necessary for me to have....He told me he would have someone look at it the next following Tuesday. I asked was he going to clean it up for me and put gas in it. He stated he will have it cleaned up Tuesday as well. I get up the next morning the truck completely dead. I called at nine in the morning. I got a call back about five in the afternoon after I went to go buy a battery. I took my truck to see if the stereo shop could look at my CD/DVD player because my DVD player was not working they took it out and it had electrical tape on all the wires and nothing was hooked up the CD/DVD player but the CD. It had all kinds of wires hanging loose. I took plenty of pictures of the birds nest. The touchscreen that was installed was not compatible with what WAS in there. I didn't have Bluetooth, GPS. XM radio, backup camera and all the other features that was displayed when I saw it the first time. Not to mention they never got the glass out the door so it sounds like pennies in there every time I shut the driver side door. Glass still on the floor in the back seat on the floor, in the passenger side door. The key fob don't work. I asked for a battery to try it out they didn't have one at the time. the remote start don't work..The window they replaced has deep permanent scratches on it. Horrible experience and NO I will never return nor send anyone there.......

No experience. Just asked a question that dealer responded to.

Super helpful guys

a few days, later there was two different leaks and the breaks went out... parts were broken and rusted and lots more problems came up.

Prompt response and answered all questions.

Well organized.

good

Answered my request quickly. I need a vehicle now and I really appreciate the response :)

Let us get all the way through testing the car and having our mechanic check it before telling us that it didn't have a clear title. Wasted about 4 hours of my life.