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Taverna INFINITI North Miami
About Us
Taverna INFINITI North Miami is a dealership specializing in new INFINITI and pre-owned automobiles. In business for 15 years, we continue to provide our customers with a phenomenal price, quality, and selection. Our cars are priced right - on average, 10% below market average prices, saving you money on an already highly depreciated car. We work with the best banks - Ally and Capital One - among others, to get you the lowest rates. We also ship nationwide - with half of our sales being from out of state. Finally, we offer a 5 day return policy and comprehensive extended service contracts (purchased separately) to offer you total peace of mind. We look forward to serving you with the highest level of customer service and care.
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Today 9:00 AM - 8:00 PM (Closed now)
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3801 South State Road 7
West Park, FL 33023
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Staff was very attentive and helpful! Donaldo was upfront and honest. I was disappointed that I had made an appointment and was reminded of it SEVERAL times via text, email and calls but when I arrived the car had not been cleaned or prepared for my visit. Was not a good reflection on the overall attention to care of their cars and that impression on potential customers.
Mar 21, 2026
Took to long to respond and then they still have the car listed after telling me it sold a week ago
Mar 18, 2026
After having it shipped to Montana it arrived in pieces. It came with no fuel, no floor mats, parts of the engine in the back of the vehicle, check engine light on. An absolute nightmare to deal within. The said they would give me the inspection report to go over, never received it, just the vehicle, needing over $6,000 in repairs. I hope they go out of business. What a joke.
Mar 17, 2026
I did buy the car, but I have not received the car. I
was told on Tues they would dispatch the car for
delivery (Miami to Omaha NE). The car would be
picked up Thur or Fri and delivery Mon. On Fri I
received an email that car would be picked up on
Mon and delivery on Thurs. As of today (Tues) it
still has not been picked up per ship company. No
communication. No return phone
calls/emails/text We put 10k down and no
communication since wire transfer went through. I
should have received the car yesterday but it's still
in Miami. Those I do reach at the dealership says
they can't help but they'll get someone to call
back. Not a single return call. At this point we
wonder if we've been scammed. The Vin # is real
and match the pictures sent. Carfax match that
the dealership owns car. Finance comp reached
out requesting ID's and other info that we provided
dealership. But as of today (Tues, 3/17/26) we
don't have a car that we have insured and zero
communication for the past 5 days.
Mar 14, 2026
Great place to shop
Mar 12, 2026
Staff was hello in giving us everything we asked for. Car was delivered as expected. We didn’t have to lift a finger!
Mar 7, 2026
They worked everything out so fast and easy
Mar 4, 2026
An overall decent experience. While the vehicle I reached out about was ultimately sold to another interested buyer, the staff were very helpful with answering my questions along the way. When I was notified that it sold, they also made an effort to let me know about other available vehicles that I may be interested in.
Brayan, my salesperson was beyond pleasant to work with in purchasing this vehicle online. Constant and consistent communication, I felt very well taken care of throughout the entire process, everyone I spoke with was a joy. They shipped my vehicle right to my door, and my new love ‘Sparkle’’ ( that is what I named her) is a dream to drive and has all the bells and whistles!! TAVERNA INFINITI North Miami you did that!!!
Feb 13, 2026
Very personable salesman and finance manager. I highly recommend this dealership.
Feb 12, 2026
Always nice and on time replies
Jan 23, 2026
Very nice and courteous.
Jan 19, 2026
Overall great experience
Jan 15, 2026
Where do I even begin? These people are shams. They have an F in the Better Business Bureau and they have a skating review reviews online. I have no idea how these people are even in business.. I called in about a car. They said it was getting reconditioned and fixed. They gave me the they gave me a bunch of paperwork to prove to me that it was fixed then a week later it comes out and they said that they’re not gonna fix it and I should sign papers cause they’re gonna sell it to me as is anyway I mean that’s a short story of it buyer beware that’s all I could say about this place buyer beware
Dec 21, 2025
Stevens was Great!!!
Nov 20, 2025
Deceptive trade practices. This car was delivered a week after and came missing tags, owner’s manual, rugs, and had only one key. Don’t believe it when they say you can return the car if you did not like it! They will threaten you with more than 3000$ to return it. The sales managers would tell you and promise you anything to sell you the car. But, one done, at least one lady manager i had to deal with was hursh and rude. Please don’t buy from this dealer! Please see other consumers reviews! I made a huge mistake!
Nov 10, 2025
Sales person lied about all the damages. Pictures don’t show all damages I asked him specifically about damages that I couldn’t see and he only mentioned 3 but up on arrival car is damaged everywhere. I’m in California so i relied on him. Now he will not answer. I don’t want this car, this car is not worth that money. Don’t buy at this dealership
Oct 26, 2025
Although we didn’t get our vehicle from Taverna, I must say that our sales associate, Carl , was awesome! He was on top of things the whole time! I wish they had the color we were wanting! I will definitely be reaching out to them on our next purchase! Thanks, Carl!
JH
Lubbock, TX
Oct 4, 2025
Dealer had quick response and was very attentive
Sep 18, 2025
My overall experience was good. I spoke with an "online agent" which wasn't clear to me
before I arrived to the dealer. I had a very detailed conversation about what my expectations
were, with the understanding that I wouldn't make the drive unless the details we discussed
would not change.
As you guessed, that online agent was NOT at the dealer, so I had to start all over again. That
part felt like a little bait and switch. It turns out there I got a close enough deal to what I
expected before arriving.
The other ding I'll give them was more annoying. I made it clear after test drive that I had a
long drive home and the EV was at 20% SOC. I requested they plug it in right after the test
drive to get me home. They DID NOT! I reminded them during the signing and that's when they
plugged it i. After nearly two hours post the test drive, I only had ~35% charge to drive home. I
ended up with an unnecessary adventure, worrying about making it home. We arrived home
with an estimated 3 miles
Sep 11, 2025
We had a good communication.
Aug 24, 2025
Good
Aug 20, 2025
Alex with Taverna Infiniti North Miami, was outstand and the customer services was magnificent. TOP 10 I would recommend.
Aug 1, 2025
Amazing to work with! Yunior was super responsive and really understanding. Closed the deal in 1 day
I would tell anybody to rethink their purchase from this dealership, especially if you plan on getting a vehicle delivery. It took almost 3 weeks to receive my car but it came without any registration or temp tags. I purchased the car on 6-28, received it 7-23, and just got a temp tag emailed to me today 7-31. Additionally the real tags were not priority shipped so who knows when they'll show up or if they were even shipped out. At this point I don't believe anything this dealership tells me. Even though I think my salesman was really trying his best, Terrible customer service. All buyers BEWARE BEWARE BEWARE! Take your money to another dealership and save yourself a headache!
Jul 23, 2025
Outstanding Service from Abraham and the Team at Taverna INFINITI North Miami Car Shipped to Denver On Time!
I had an incredible experience with Abraham and the entire team at Taverna INFINITI North Miami (Dania, FL). From the moment I
contacted them, they were professional, honest, and highly attentive to my needs.
Abraham made the entire car-buying process seamless he was kind, knowledgeable, and truly went above and beyond to make sure I was
happy with my purchase. What impressed me most was how they handled the vehicle shipment to Denver it arrived right on time, in perfect
condition, with no hassle.
The whole team worked together to make everything smooth and stress-free, even with me being out of state. If you're looking for a reliable
dealership that cares about its customers and delivers on its promises, I highly recommend Abraham and the team at Taverna INFINITI
North Miami.
They’ve earned my trust and my highest recommendation!
I read the reviews, and I truly wish I had listened. To give a single star is a stretch.
When I first expressed concern, Leslie, my salesman, told me not to worry. He brushed
off the bad reviews as nothing more than “disgruntled buyers” who had purchased
cheap, older cars and got exactly what they paid for. He assured me I wasn’t one of
those buyers. I’d be getting an excellent car, and I was putting down a significant
amount. He made it clear I wouldn’t have a bad experience. Like any salesman, he
knew how to convince me to move forward.
Buying a car always has its ups and downs, and I did everything I could to make the
process smooth. This sale should have been any competent salesman’s dream. It could
and should have been simple.
And still, here I am, two weeks after purchase, only now receiving my temporary plates
and registration, not because of an outside delay, but because the dealership never sent
them.
The car itself wasn’t delivered until ten days after purchase, despite
I have seen the reviews about this dealership. Unfortunately, I did not see them prior to purchase. They ignore all calls and emails. Their customer service manager Barbie Quintana is horrible. It is understandable why she is able to hang up on customers without any repercussions because her above management allows her to have horrible customer service. Even her management team is non responsive and not once reached out when I made a formal complaint by email. Not one person in management or any other department returns your calls. I asked why so many times I paid for licensing, certification and smog in my loan but yet was charged all that again when I went to the DMV. Not one person reached out to explain that to me. They claim they don’t charge you for shipping to another state on their website but do not inform you they charge you in the loan. Do not purchase with them unless you want to hear crickets as they're not honest to what is actually wrong with the vehicle. 0 stars.
I recently purchased a vehicle from Taverna infiniti north Miami ,and I couldn't be happier with the experience, thanks to Yunior Barrera .From the moment I spoke with him,he was friendly, professional, and truly listened to what I was looking for. There was no pressure, no gimmicks just honest advice and a genuine effort to help me find the right car for my needs and budget.
Yunior Barrera was knowledgeable about the inventory, answered all my questions with patience, and made the whole process smooth and stress-free. He even followed up after the sale to make sure everything was going well with the car, which I really appreciated.
If you're looking for a trustworthy and reliable car buying experience, I highly recommend asking for Yunior Barrera at Taverna infiniti north Miami .I’ll definitely be back for my next vehicle!
Jul 5, 2025
I can honestly say I was worried at first .This was my for my first time online purchase and so far I have no complaint. From start to finish everything went the way he said it would. My sales person name is Jeremy. He responded to all my text messages. The delivery came on the day he said It would. So for my first experience it was great one
Jun 20, 2025
This dealership was very helpful and had great customer service. The only con of my entire proces is the length of time it takes for the car purchased to arrive in my possession.
Our temporary tags did not arrive with the car. We were told they would send a tracking number, but they did
not. The following week they said they would expedite the process, send the tags overnight, and have
customer service call us. No tags arrived and no one called us. Two days later they told us the tags had
been sent more than a week earlier and had been delivered to our address; we have never received them. I
asked for a tracking number. They said they would email us the tracking number. They did not. I asked for
it again the next day. They did not provide it. Extremely frustrating experience that remains unresolved after
more than a week with no clear answer to simple questions (where are the tags? What is the tracking
number?). Very poor communications, and now integrity questions (we are being told multiple stories; is one
or more of these stories false?).
Jun 3, 2025
Sent videos and texts that were helpful.
Why isnt it possible to rate ZERO STARS!? This is
exactly what they deserve. Selling cars online to
people and basically not even looking them over and
not caring period is just what this place is. I hope
they get no business because of this and are ran out
of business. What a joke! Im so done with this
dealership, if thats even what it is. Dont even go here
to buy a gumball. ISaid there was no flood damage
when clearly there is a musty smell, water marks all
over the car and rust .
May 19, 2025
Great car buying experience. Looked at the car I wanted and a few others I saw on the lot. No pressure. Like car shopping with a friend. When I decided, the purchase process was effortless. I’ve already recommended them to 3 friends.
May 7, 2025
I’m trying to return
A 2017 back to them , they don’t honor or
call back a lot of missing paperwork and veh
was not what was portrayed on line
May 6, 2025
Didn’t have title of the car
I received at least 6 emails from 5 different people at this Taverna dealership ... NOT even one of those emails
has answered my initial question about their extra fees or about the car. They just want you to go "test drive" it.
No, Thank You ... especially after reading all the other horror reviews that they have all over the internet. The
extra fees are outrageous also. Not sure how places like this stay in business.
Salesman by the name of Sabastian contacted me. He was very friendly and polite, but I was very clear ln explained that I was only browsing
and would not be making an actual purchase for another 2 months. He proceeded to call me back 2 days later to see if I had made a decision.
I have since blocked his number from future attempts to reach me. This is what give sales peolpe a bad reputation. I understand being
persistant, but the ability to listen to the customer and make a logical choice not call unnecesarily is only common sence.
Apr 12, 2025
The person who set an appointment for me to meet her at the dealership to see the car never came. The car was not there and later Infound out that it was not even available. I cannot and will not deal with this company again.
Apr 9, 2025
Immediate response and very professional.
I hope I can rate this company if not they will be the lowest possible rating available.
DO NOT BUY FROM THIS DEALERSHIP. My Sales Person is Danny Tcherfas
They contacted me right away and were quick to get me financed and collect my down
payment. That is the extent of my positive interactions with this company. My
purchase was competed on March 8. It was a Saturday so i expected not to hear
anything until Monday or Tuesday...I heard nothing, so I reached out to contact them.
None of the multiple numbers my Salsman gave me connected me to him or anyone
else, so I went online to get contact numbers. Even then had to call at least 3 numbers
until I was able to get a person. The individual states they would give my salesperson
a message and I later received a text stating I would receive a tracking number for my
car regarding delivery date. After continued follow up on my part I was told the car
would be delivered 3/24 and my trade would be picked up...3/31 still no delivery
I had an incredibly frustrating experience with this dealership. I drove 2 hours to see a car yesterday. I am there with my family to get that car . I had really bad experience with Genral sales manager Edwin Sarhad .Very unprofessional . He is disrespectful with us . He is showing attitude to us .i have no problem with sales person who helped me . Poor customer service from Genral Sales Manager Edwin Sarhad .
Mar 8, 2025
Dealership never answered any of my questions after multiple asks.
Feb 20, 2025
The dealer was very helpful and explained the process pretty well. The only flaw was that the process of buying a car and having it delivered takes a while. They didn’t really explain that part good enough. Everything else was GREAT!!
Feb 12, 2025
Haven’t purchased a car so this is based on my experience with the Salesman Raymond. He was prompt, gave a clear breakdown on the estimate and answered all my questions on buying out of state . Raymond followed up respectfully and timely. Recommend contacting him if you’re looking for a vehicle.
Feb 1, 2025
They made every effort to accommodate us.
Jan 28, 2025
Got ahold me promptly. Ended up going with another vehicle though.
I received a timely email. The next day or so the original sales rep was not at the
car lot, but I was referred to another sales rep. I donât think I heard from that
person. I emailed again, and I got an email from a receptionist, I think, but not from
a sales rep. I asked for an out the door price including shipping, but I did not hear
back from the dealership.
Jan 10, 2025
I decided not to pursue this car since it was not local.
Good online communication.
These people are scam artists. I bought a Chevy
Volt from them and it came to me in need of a new
transaxle that would have cost me $18k to replace.
Then the battery died on top of that. They then
increased the price for me to return in from what
was initially on the contract. Sales man Ryan had
never even seen the car. Literal nightmare. Go look
at their yelp reviews.
Nov 26, 2024
Timely response and follow up
BUYER BEWARE! Please don't do business with these people, don't get fooled by the good reviews. they probably ask for great reviews from customers only after sales are completed before any issues arise! The Managers have zero care about customers! they Ran my credit and asked for a deposit for a car i wanted to buy. I agreed to put down the deposit to hold the car until the next day, i drove from Tampa to Jacksonville only to find out they SOLD the Car and all the had was empty excuses and did not let me know before i took the drive! They will also reply or NOT to this review with a BS apology.
Nov 4, 2024
Everyone was great, especially Luis Gomez. In the process of buying a vehicle.
Jan Carlos did an excellent job selling me this vehicle online. The vehicle was delivered immediately after all docs were signed. The vehicle was delivered and looked great. I took the car to have it inspected, performed a needed recall and update any maintenance needed by a reputable Genesis dealership. They assured me I have a great running vehicle.
Jan Carlos is eager to please his customers. He made this buying experience a rewarding one for me.
Sent my down payment on 10/19/24 & it is now 10/26/24 and the deal still isn’t done nor has my car been shipped. I have several text messages and phone calls saved where the sales associate said that everything was done on there end and the car had been shipped on 10/23/26 I even had a shipping confirmation that the car had been shipped but I received a call yesterday evening on 10/25/24 from the sales associate saying that now there is a issue in the finance department & the car hasn’t been shipped. I should have listened to my gut instinct when I was looking at all of the terrible reviews on this company but the sales associate seemed so genuine and sincere like a real trustworthy person, but then again he is a sales associate….. Do not fall for the same mistake I did, do your due diligence on this company before & do not commit to anything, now I have to fight to get my down payment back and lord know how long that will take!
This dealer is a scam artist. I was ready to purchase this Escalade, had my financing all in order and when I got the quote from them they not only lied to me about what they were willing to give me for my vehicle but they also had the audacity to raise the price of the vehicle by over $3,500 above what they had it listed for. Stay away from Taverna.
Oct 25, 2024
Very responsive
Please do yourself a favor and look up this dealership on the Better Business Bureau website first. I really hate myself for not doing that first. This dealership has terrible
customer service and do not respond timely when it comes to complaints. They also do not give you the deposit back right away like they say. I had to contact multiple people
to receive my deposit back.
Oct 5, 2024
It was very pleasant. However, we didn't strike a deal. Hopefully, in the future we can work something out. Those guys answered to all my requests for instance
asking for a carfax and more details etc... They are truly black and white they have nothing to hide.
Sep 26, 2024
Staff is very helpful
Sep 8, 2024
Very responsive and great selection of vehicles .
Aug 29, 2024
Salesman and others were nice. But there was some underlying issues that we could not work past.
Aug 25, 2024
Quick, easy, affordable.
Fake reviews, horrible management. Disgustingly dishonest salesman. My hood didn't even open on the car they shipped me so they definitely didn't do an inspection on it When I finally got the hood open there was parts missing. I feel like this place gets a kick out of seeing you squirm. It was torture dealing with this place. I do not recommend unless you're a glutton for pain.
Aug 10, 2024
Good
Jul 22, 2024
great service
Jul 18, 2024
They were helpful and explained everything in detail.
Ordered a vehicle and received some automated replies.
Contacted them back - no response, so I called them.
Sorry, we sold your car to someone else.
So arranged a replacement, signed the forms, and payed them.
Then silence. Called them asking for an ETA. A few days later got an automated shipping schedule
with contact info. Tried to reply - sorry, on vacation - will return three months ago. Contacted the
shipping company - no reply. Then shipping co. called me - couldn't find my car. Contacted Taverna
again - no reply.
A week later delivery day arrived - contacted them. Manager called back - Sorry, your car was
broken - we just didn't tell you. Arranged a second replacement, signed new forms, and was told by
manager it will have priority. That was a week ago - no communication since then.
Just want everyone to know we have been patient and polite this whole time, but this is just so
frustrating.
Worst car buying experience, avoid them please.
The sales person promised me a more pictures of
the car, promised me a charging cable and also
made a mistake and uploaded the wrong
insurance information so I had to wait an extra 7
days to get the car shipped. Once I received the
car the outside looked like it had a mud bath, the
inside was ok. Worst of all it came only 5%
charged so I couldnât even take it to a charging
station to charge it. Since he didn't send the
cable I had to buy one from Amazon. The sales
rep has been totally unresponsive. DO NOT
BUY A CAR FROM THIS DEALERSHIP
Price for my Model 3 from Taverna included $4k government EV tax credit (which I did not know until I read a review of them here), car arrived with more than $2,600 in damage and missing parts, including damaged dash board panels, wheel damage, missing wheel caps, wiper arms bent, steering wheel damaged, missing floor mats, exterior window frames damaged. Not to mention the hours of wasted time fixing the car up. I expected some wear on a used vehicle but this was excessive. Taverna did not respond to my calls, texts or emails regarding the damage. Learn from my mistakes: take your time (market flooded with used Model 3s), look up BBB, get extensive videos if buying from out of state, ask for all damage to be disclosed and with photos etc. Recommend buying directly from Tesla as they now have extensive used inventory and incredible deals equal to or better than on here. Buyers beware.
Jun 18, 2024
he was very helpful
Jun 16, 2024
Jahmal has been awesome
I gave a 3 star rating because the dealership, while having low prices and good communication at first, became intrusive later on. I expressed interest in a vehicle and
received contact. I thanked the sales person and told them I would call them if I was interested in purchasing the vehicle. A couple of days later I was able to find another
vehicle locally and purchased it. While they respected my wishes and didn't call, they kept sending me emails every other day. I responded to the emails and asked them to
take me off of their mailing list. Even after I told them I found and purchased another vehicle, they kept sending emails for about 2 weeks after.
Ok the price listed for these cars reflects a $4,000 tax credit you may get from the Government. They don’t tell you this upfront but if you dig around for it you can find it. So the real price you will pay for this car is $27,099. You may or may not qualify for the tax credit. If they are willing to so freely deceive you on the front end how much will they deceive you on the back end. Don’t do business with shysters it only encourages them …
Very very sketchy. Will gladly take your money for a deposit to hold a car, but then turn around and sell the same car that you put the deposit down for, then try to sell you a way older car with higher miles .. super sketch. Told me the deal was 100% done (over like 10 times and many calls) and told me to drive the 4 hours one way there. What a waste of time and gas just for liars
May 7, 2024
Best communication
This dealer went all the way to upper management to try to answer any of my questions and or concerns. Although I wasn’t able to make a purchase there, they did, however, kept their word and started providing you with information or other vehicles that came in and we’re now accessible. If you see this type of service is rare, but it’s very good for myself and for the Dealership for future business…
Apr 10, 2024
Courteous, forthcoming with useful information and a pleasure to talk with.
Show older dealer reviews 494
Mar 11, 2024
It was nice experience
Feb 29, 2024
Kind helpful and fast responding
Salesman Vlad was super responsive up until I paid my down payment & he then told me that they couldn’t move forward with me deal. When I requested a refund, he only returned $500 of my 2k and became unresponsive. Literally no other phone calls or text message responses. Whenever I call customer service, they say that they’ll be transferring me to him. Each time my calls are being forwarded to voicemail.
Feb 7, 2024
They were very helpful and quick response
Jan 31, 2024
Response from current dealership:
Here at The Taverna Collection, we are always thankful for positive feedback from our customers. Thank you, A!
Dealer reached right out about an inquiry very promptly, answered all my questions and even gave me advice on the best financing. Being this was a possible long distance purchase, they did very well getting me all the info about the truck possible.
Jan 31, 2024
Response from current dealership:
We're glad to know you had a prompt and informative experience with our team at The Taverna Collection. We always aim to provide the best advice for your situation, even if it's a long-distance purchase! Thanks for reaching out!
Jan 28, 2024
a fast initial response, from the sales assistant,
saying that a sales consultant would contact me.
Sadly, this never happened.
Feb 21, 2024
Response from current dealership:
John, I'm sorry to learn that you didn't receive the follow-up contact as promised. This is not reflective of our usual customer service standards and we'd like to rectify this situation promptly. In the event we have trouble locating your contact information without a last name, please reach out and I will be sure to get back to you soon.
Thank you,
Alex Flynn - Customer Service Advocate - af@drivetaverna.com
Thank you,
Alex Flynn - Customer Service Advocate - af@drivetaverna.com
Jan 29, 2024
Response from current dealership:
Thank you for the positive review of The Taverna Collection!
Jan 29, 2024
Response from current dealership:
We are honored to receive your support. Thank you! - The Taverna Collection Team
The car isnât even on the lot , itâs in the shop.
Why put it for sale if itâs not available ?!
Jan 31, 2024
Response from current dealership:
We're sorry to hear about the confusion throughout the sales process. It's not our intention to advertise vehicles that aren't ready for sale, and we apologize for the miscommunication. We'd appreciate a chance to discuss this further with you and address any concerns directly - please reach out at your earliest convenience. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Quick response to my inquiry. Handled purchase and delivery in an expedited manner. Would recommend to anyone.
Jan 22, 2024
Response from current dealership:
We're delighted to know that you had a positive experience with us at The Taverna Collection! Your recommendation means the world to us. Safe travels in your new vehicle!
Jan 12, 2024
Not trustworthy. I put
$500 down on vehicle
using Cargurus. The
second I did I got hit
with a $1199 Doc fee.
Even tho it was
outrageous I still
continued on with the
deal, they were to line
up shipping me the
vehicle and get me
paperwork, however
they didnât. They sold
the vehicle to
someone else after I
put the $500 down on
it. They didnât even
tell me, I had to text
my salesperson and
ask what was going
on. Oh yeah, watch
out for the $599
âdigital paperworkâ fee
too. In my state,
dealers donât play
these types of games
and our doc fees are
$200 or under. I
suggest shopping
elsewhere and save
yourself the headache.
Jan 17, 2024
Response from current dealership:
Casey, I'm very sorry that the vehicle you were interested in was sold. This is not how we aim to do business and I apologize for any miscommuncations. We'd like the opportunity to make things right for you if possible, so please reach out when convenient so we can discuss this further. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
They made car buying a smooth and easy process. I love them guys . I will give them more business
Jan 11, 2024
Response from current dealership:
Bernisha, congratulations on your new car! Thanks for the recommendation and for doing business with us. Our team at The Taverna Collection will greatly appreciate this fantastic review!
Jan 9, 2024
Purchased online. Waiting for delivery. Sent me nice walk around video of car before shipping. Buying process was smooth, quick!
Jan 9, 2024
Response from current dealership:
Kathy, we're glad to know that your online purchase with The Taverna Collection was smooth and quick. We hope you love the new car!
Jan 8, 2024
Response from current dealership:
Thank you for your confidence in The Taverna Collection, and for your business. We are grateful to have you as a customer!
Jan 7, 2024
Prompt response by the dealership, then follow-up by salesperson. Also received a
communication from the dealership GM. Great follow-up and willingness to provide
information.
I wanted to purchase the car but the numbers just didn't work out for me. I would
definitely recommend them and will follow the in my pursue of a new vehicle.
Jan 8, 2024
Response from current dealership:
Bob, it's great to know you appreciated our prompt responses and follow-ups at The Taverna Collection. We're always here to provide information and help in any way we can. Thanks for considering us during your vehicle search!
Jan 8, 2024
Response from current dealership:
Thank you for the review! We hope to see you again at The Taverna Collection!
The dealer was super helpful. They reached out to me on several occasions not obtrusively. I unfortunately didn’t respond soon enough. My loss
Jan 4, 2024
Response from current dealership:
We appreciate your kind words about our team at The Taverna Collection! It would be our pleasure to work with you again - feel free to reach out at any time!
Jan 2, 2024
Response from current dealership:
Thank you for reviewing us, Ronald! We hope to see you again at The Taverna Collection!
Dec 29, 2023
Response from current dealership:
Thanks for the review! We appreciate your support of The Taverna Collection!
This dealer was so helpful, they even contacted me about a car I was looking for in my price range. The two sales persons I
spoke with was Alon & Murat. They were so
knowledgeable about the particular make & model vehicle. The had the vehicle ready to
ship to me. And unfortunately I had to back out of the deal due to family issues. I apologized & felt so bad about the ordeal
but Murat was so kind and understanding.
I would definitely recommend Taverna Collection.
Dec 31, 2023
Response from current dealership:
Thank you for the review! We're so glad to know that Alon and Murat were able to assist you effectively at The Taverna Collection. We understand how timing is everything when it comes to making a big purchase and we assure you that we are here to help if you need anything in the future. Thank you for your kind words and recommendation!
Dec 24, 2023
Great service, excellent staff.
Dec 27, 2023
Response from current dealership:
Hi Jason, thanks so much for taking the time to leave The Taverna Collection a great review!
Salesman was very helpful to all my questions and was easy to work with. I'll be buying my cars from him from now on.
Dec 26, 2023
Response from current dealership:
Eddie, we're glad to know our salesman was able to assist you effectively! We look forward to helping with all your future car purchases at The Taverna Collection.
Dec 18, 2023
Response from current dealership:
Thank you so much for this kind review of The Taverna Collection! We truly appreciate it!
Don’t trust this dealership ,It is very bad experience. So disappointed
I contact them for Lincoln navigator and I give them my offer. They accept the offer then they ask for my license , I send it to send me the paperwork and I told him I’m ready to pay it right now then they told me there is a problem with the car which is lying make me wait for two days then they sold the car to someone else local.
Jan 17, 2024
Response from current dealership:
I'm really sorry to hear about your experience. This certainly doesn't reflect the level of service we aim to provide, and I apologize for any confusion or frustration caused during this process. We'd like an opportunity to discuss this further with you and see if there's anything we can do at our end. Please reach out when it suits you best - Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Dec 4, 2023
Response from current dealership:
Amber, thanks for the review! We appreciate the kind words about Brandon and David and hope to see you again at The Taverna Collection!
Dec 4, 2023
Response from current dealership:
Thanks for the review! We hope to see you again at The Taverna Collection!
Nov 30, 2023
They were very communicative!
Dec 4, 2023
Response from current dealership:
Thanks for the review, Jan! We appreciate your support of The Taverna Collection!
Very friendly but I asked for more pics of the car and after 3 weeks I've still not received any
Jan 17, 2024
Response from current dealership:
Hi Brandon - Thank you for the four-star review and kind words for the Taverna Collection team. I also apologize for any delay in sending you more photos and would be happy to assist you with this. Please reach out when you can. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Dealer accepted my deposit on this vehicle and then went and sold it locally right out from under me. Buyer beware!
Dec 6, 2023
Response from current dealership:
I'm sorry to hear about your experience. It's important for us to provide a fair and transparent service, so it's concerning that you feel this was not the case. I'd like to understand more about what happened here - if you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Nov 20, 2023
Response from current dealership:
Michael, thanks for the review! We appreciate your support of The Taverna Collection!
Nov 16, 2023
Info was good and timely
Nov 20, 2023
Response from current dealership:
Thank you so much, Matt! We appreciate your business here at The Taverna Collection.
Nov 14, 2023
Response from current dealership:
We are honored to receive your support and kind comments about our work. Thank you! - The Taverna Collection Team
Nov 9, 2023
Nice
Nov 9, 2023
Response from current dealership:
Thank you, Richard, for stopping by to leave The Taverna Collection a wonderful rating!
Very very helpful, introduced me to out of town buying....very accommodating in service. I like that !
Nov 6, 2023
Response from current dealership:
Rhonnie, we're delighted to know you found our service at The Taverna Collection accommodating and helpful. We appreciate your feedback! Wishing you many safe and happy miles ahead!
Oct 30, 2023
Great team and very responsive
Oct 30, 2023
Response from current dealership:
Thank you for the positive review of The Taverna Collection, Mark! We're glad our team was helpful.
Oct 27, 2023
Shipped 10 days late.
Dead roaches in cupholder.
Truck needs a new transmission!
Oct 23, 2023
excellent!
Oct 24, 2023
Response from current dealership:
Beni, thanks for taking the time to leave us a review! Everyone at The Taverna Collection is glad to have a happy customer like you! We hope to see you down the road!
Oct 20, 2023
Response from current dealership:
Peggy, we're thrilled to know that you had a nice experience with us at The Taverna Collection! Your feedback motivates us to continue providing the best service possible. Thank you!
Very forthcoming and responsive! Multiple contacts with several professionals there!
Oct 18, 2023
Response from current dealership:
This is exactly the kind of feedback we hope to hear from our customers, Ralph! Thank you for all your support of The Taverna Collection!
Oct 16, 2023
Response from current dealership:
Thank you for reviewing us! We hope to see you back again at The Taverna Collection!
Oct 16, 2023
Response from current dealership:
Nick, thank you for the review! We appreciate your support and hope to see you again at The Taverna Collection!
Oct 16, 2023
Response from current dealership:
Thank you for the review! We hope to see you again at The Taverna Collection!
Oct 13, 2023
Response from current dealership:
We are so happy that The Taverna Collection team earned your five stars. Thank you!
Oct 11, 2023
Response from current dealership:
Frankie, we are glad that the Taverna Collection team left a positive impression! Thank you for the review, and if you need anything else, please don't hesitate to reach out. Take care!
Excellent service honest and straightforward offered free shipping but wound flying to Florida to pick it up
Oct 9, 2023
Response from current dealership:
Nate, we're glad to know you appreciated our straightforward service at The Taverna Collection. We hope your trip to Florida was enjoyable and that you love your new vehicle!
Sep 27, 2023
Response from current dealership:
Thanks for the kudos! We appreciate your business and hope to see you again for another pleasant experience at The Taverna Collection!
I didn’t get this vehicle but the work they did for me was awesome. William was great and made sure I got into what I wanted and went further than that to make sure I was happy. Thank you William! You guys are great.
Sep 25, 2023
Response from current dealership:
John, it's great to know that William went above and beyond to ensure your satisfaction at The Taverna Collection. We appreciate the positive feedback!
Sep 25, 2023
Response from current dealership:
We are so happy that our Taverna Collection team earned your five stars. Thanks, Johnnie!
Rep was consistently in touch with me, very helpful and we arrived at mutually acceptable prices.
They included shipping costs across the country, and offered a plane ticket to test drive the
vehicle, or a 7-day test guarantee after delivery with free return if I was not satisfied.
Sep 24, 2023
Response from current dealership:
We're delighted to know that you found our service helpful and satisfactory. It's great to see that the shipping arrangements and test drive options worked out well for you! Thanks for choosing The Taverna Collection, we appreciate your feedback!
Sep 18, 2023
Response from current dealership:
Thanks for the review, Roger! We appreciate your support of The Taverna Collection!
They responded to me in a timely manner. They are very friendly and very helpful. They work with the financing company that I got prequalified with. They sent me the information to finish filling out the financing paperwork and responded quickly to me when I had questions and answer them with the best of their ability
Sep 15, 2023
Response from current dealership:
We appreciate your feedback and are glad to know our team at The Taverna Collection was able to assist you promptly and efficiently. We strive for excellent customer service, so it's great to hear that we hit the mark! Enjoy the new ride!
Excellent service, very professional and personal. Julian was the best salesman
complete with a class personality and he got the job done successfully.
Sep 15, 2023
Response from current dealership:
We're delighted to know that Julian and our team at The Taverna Collection provided you with excellent service! Your feedback is greatly appreciated. Enjoy your new ride!
This Deal gave me good service. Although we did not do business they replied and we had good communication.
Sep 11, 2023
Response from current dealership:
We appreciate your positive feedback! It's great to know that our team at The Taverna Collection was able to provide you with good service and communication. We're here if you need anything in the future!
They told me I was approved for financing but the finance company wanted me to look at cars with lower mileage around 80,000 miles. I did this then the dealer said they needed an additional $200 to the $200 I was putting down. They then tried to push me to use all the money I had for the down payment. Then they just stopped calling
Excellent customer service prompt and professional. Reny is extremely helpful, knowledgeable and customer oriented.
Sep 11, 2023
Response from current dealership:
We're delighted to know that you had an excellent experience with Reny and our team at The Taverna Collection. Your kind words about the prompt, professional service are greatly appreciated!
More than I expected. Great people to work with. Smoth transition with paperwork. Very fast
Sep 6, 2023
Response from current dealership:
Thanks for this feedback, John! We hope to see you again at The Taverna Collection!
Sep 4, 2023
Great dealership just not I was looking for
Sep 6, 2023
Response from current dealership:
Rich, thank you for the review! We appreciate your support of The Taverna Collection!
Sold a car without a functional air conditioner. Went completely silent once they sold me the car. Terrible experience. Now I need to pay
thousands to fix the A/C. Scammers.
Sep 8, 2023
Response from current dealership:
I'm really sorry to read about your experience with the air conditioner in your car. This certainly does not sound like the attentive and transparent professionalism we pride ourselves on and I sincerely apologize for any inconvenience caused. We'd like an opportunity to look into this further. In the event I can't locate your contact information given this username, please reach out directly at a time that suits you best.
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
My salesman, Alfred, was very professional and made purchase a little more at ease, only purchase I have done online like this but love it.
Aug 28, 2023
Response from current dealership:
Kristi, we're glad to know Alfred made your online purchase experience at The Taverna Collection go smoothly. Enjoy your new vehicle, and thank you for the review!
The salesman called dgot info and made the deeal sound easy. And nevergheard back. So I waited a day and text ed a # he gave me. then the salesman told me car was a llle old and they want 6k down on 18k car so I went looking for a newr car. Founa few and cant get him on the hown the GM od the dealership email asking bout there performance 2 daya ago: and nothing from either... They both explained to me how great there were at cewative finance for credit or laxk of how many cara amonth thahip blah blah blah. Cant get a fone call now
Sep 8, 2023
Response from current dealership:
I'm sorry to hear about your experience. It's clear we've missed the mark on communication and for that, we sincerely apologize. We would like the opportunity to make things right. If you're willing, please reach out directly so we can discuss this further. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Aug 16, 2023
Response from current dealership:
Prompt, proficient service is our specialty here at The Taverna Collection! Thanks for taking the time to leave us a stellar review!
Aug 15, 2023
Response from current dealership:
Thanks for the kind feedback, Debbie! We hope to see you again at The Taverna Collection!
Oscar was top notch in responding and going above and beyond to get me as much information about the vehicle being that I could not see it in person. Even sent personal video message! Unfortunately I did not purchase the vehicle but service was great!
Aug 23, 2023
Response from current dealership:
We're glad to know that Oscar was able to provide you with the detailed information you needed, even though a purchase wasn't made. Our team at The Taverna Collection always aims for top-notch service! Thanks for your feedback, and we hope to assist you in the future.
They are transparent with their dealer fees and offer good customer service when responding to online requests.
Aug 9, 2023
Response from current dealership:
Ernie, we appreciate your feedback! It's great to know that you found our team at The Taverna Collection transparent and responsive. Thanks for taking the time to share your experience with us.
Aug 8, 2023
Responded promptly
Aug 8, 2023
Response from current dealership:
Rebecca, thank you for the review! We hope to see you again at The Taverna Collection!
Very responsive and helpful. When I was inquiring about a vehicle, not only were pics sent but also a walk around video and a ride along drive.
Aug 8, 2023
Response from current dealership:
Matt, we're glad to know you found our team at The Taverna Collection responsive and helpful. We always aim to provide detailed information about our vehicles. Thanks for your feedback!
Aug 8, 2023
Response from current dealership:
Veronica, thank you for the review! We hope to see you back at The Taverna Collection!
Very professional, they care about the customer, they give you facilities, they accommodate your needs and it doesn't matter where you live, they have shipments throughout the United States.
Aug 7, 2023
Response from current dealership:
Itzia, we're so glad to know you found our team at The Taverna Collection professional and accommodating! It's our goal to make every customer's experience as excellent as possible. Thanks for the review, and see you next time!
This is sn excellent dealer whom i would send anyone to. Very, very professional and cater to their customers well
Not so much for westlake financial though. I wiuld not send anyone to them for anything. They should be put out of buisness for lying if nothing else
. DO NOT USE WESTLAKE!
DO USE THIS AUTO DEALER
Aug 3, 2023
Response from current dealership:
Chris, we're glad to know you had a positive experience with us at The Taverna Collection. We always aim for professionalism and customer satisfaction. Thank you for your recommendation!
Aug 2, 2023
Response from current dealership:
Mario, thank you for the review! We appreciate the kind feedback about Oscar and hope to see you back again at The Taverna Collection!
Worst experience I made an offer they agreed on. Then refused to sell the vehicle, as if we were playing games, would recommend to anyone very poor service.
Aug 1, 2023
Response from current dealership:
Jared, I'm sorry to read about your experience. This is not the kind of service we aim to provide and it's disappointing that you've been left with this impression. We'd like a chance to discuss what happened in more detail so we can address any issues directly - please reach out when you have a moment. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Jul 24, 2023
Very fast contact. Very helpful. Courteous. Would definitely use again and would prefer to
do so.
Jul 24, 2023
Response from current dealership:
Neal, it was our pleasure to assist you. Thank you from all of us here at The Taverna Collection!
Jul 15, 2023
The dealer responded quickly, and they kept in touch constantly
Jul 17, 2023
Response from current dealership:
It was our pleasure to assist you, Rosendo! Our team at The Taverna Collection is committed to clear communication and complete customer satisfaction. Please be sure to reach out if you need anything else. Happy driving!
Great dealer to deal with, answered every question, was very thorough, communication was excellent.
Jul 13, 2023
Response from current dealership:
Thank you for the review, Claude! We appreciate your support and hope to see you again at The Taverna Collection!
Jul 8, 2023
Great personal experience with dealer rep video car for us, but never went to see car
Jul 10, 2023
Response from current dealership:
Michael, thank you for reaching out to the The Taverna Collection team! It was a pleasure assisting you and we are always here if you have any further questions. Take care!
Jul 7, 2023
Response from current dealership:
Thank you for stopping by to support Natalie and The Taverna Collection team with this feedback!
Jul 6, 2023
Response from current dealership:
Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with The Taverna Collection team. Drive safely, and we hope to see you back again down the road!
Jul 3, 2023
Response from current dealership:
Thank you for the review! We hope to see you back again at The Taverna Collection!
Jun 29, 2023
Response from current dealership:
Darrell, thank you for the review! We hope to see you again at The Taverna Collection!
Jun 26, 2023
Response from current dealership:
Thank you for the review! We appreciate your business and hope to see you again at The Taverna Collection!
Jun 26, 2023
Response from current dealership:
Thank you for the review! We appreciate your business and hope to see you again at The Taverna Collection!
Jun 23, 2023
My experience was fantastic. especially considering I had never bought a car online I had no problems communication and information that I asked for was given to me by far a very great experience
Jun 26, 2023
Response from current dealership:
Tommy, thank you for choosing The Taverna Collection and for taking the time to leave us a fantastic review. We're so glad that your first online car buying experience went smoothly and that our team provided you with all the information you needed. It was our pleasure serving you, and we hope to see you again in the future!
Jun 23, 2023
The experience was unknown going in as we live in PA and they are in FL. It was a pleasure working with them and the salesman Stiles was great. We got a great car at a fair price and highly recommend this dealer. My next car will probably be from them.
Jun 26, 2023
Response from current dealership:
Tim, thank you so much for your recommendation! We're glad to hear that Stiles provided a great buying experience and that you found a car at a fair price. When the time comes, we'll be here to assist with your next purchase. Drive safely and enjoy your new car!
Jun 20, 2023
Response from current dealership:
It's our pleasure to offer timely communication and fantastic deals at The Taverna Collection! Thanks for the 5-star review!
Jun 20, 2023
Response from current dealership:
Jeremiah, thank you for the review! We hope to see you back again at The Taverna Collection!
Jun 20, 2023
Response from current dealership:
Thanks for sharing this great review with the Taverna Collection team!
Taverna reps were very responsive. However, buying and selling our home got in the way of buying a
car...will have to put off my car purchase for a few months until the move is completed.
Jun 20, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We appreciate your feedback and understanding. If there's anything we can do to assist you with your car purchase in the future, please don't hesitate to reach out. Have a great day! - The Taverna Collection Team
Jun 14, 2023
Response from current dealership:
Thank you for working with The Taverna Collection team, Dillon!
Jun 2, 2023
Response from current dealership:
Thank you for the positive review of The Taverna Collection, Garlin!
Jun 1, 2023
While online process was relatively straight forward, their online advertising featured third row seating which differed from sticker list that was provided after purchase. Salesman even commented on how he liked that feature. Premium mats were replaced with inferior aftermarket mats. No second key was provided nor disclosed. Received car with damaged rear wiper motor/housing that was not disclosed which will cost me $1000 to fix. motor and housing that clearly should have been disclosed. I regret the decision to buy with Taverna and would NOT recommend them to anyone else.
Jun 2, 2023
Response from current dealership:
Walter, I apologize for the disappointment you have expressed. We always aim to provide a transparent and clear purchasing experience for our valued customers, and I understand your frustrations here. I would appreciate it if we could speak further regarding your concerns so that I can learn more about your case and see how we can assist you from here on out. Please give reach out to me directly at your earliest convenience. -Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
May 25, 2023
The Mercedes came with a few things that
were broken. I came to an agreement with the
taverna collection. Problem resolved.
May 26, 2023
Response from current dealership:
Randall, we appreciate you taking the time to leave a review. We take these issues seriously and your feedback is concerning to us. It's never our intention to mislead our customers or provide them with a vehicle that is not up to par. I would love the opportunity to speak with you about this matter further so we can come to a resolution together. Please contact me at your earliest convenience. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Stiles was a wonderful help during the entire process, & was available to answer all of my questions! He made this process a lot easier & better. My only complaint, is that it took longer to get my car to me. Other than that, it was a wonderful experience! Thank you Stiles!
May 25, 2023
Response from current dealership:
We appreciate you taking the time to share your experience, Linda! We're glad to hear that Stiles was helpful in answering all of your questions and made your experience with us an easier one. We apologize for the wait with delivery and thank you for choosing The Taverna Collection.
May 18, 2023
Response from current dealership:
Thanks for the five stars, Adrian! We hope to work with you again at The Taverna Collection!
May 15, 2023
Response from current dealership:
Thank you for sharing a positive review of The Taverna Collection!
I bought a 2105 Hyundai Sante Fe without needing financing within the same day. Made it as simple as possible for them. I used the shipping feature. After purchasing the vehicle it was like pulling teeth to get any info or communication. The vehicle showed up without temporary tags and couldn't be driven and nobody at the dealership knew what to do. They all had a different answer depending on who we spoke with. Also refused to let me speak with a manager. Never heard back from the person who we were supposed to be communicating with throughout the whole process (Curtis). The car also showed up with a crack in the windshield. I have yet to hear anything about what to do. I wouldn't purchase another vehicle through this dealership again and might end up having to return the vehicle. They do not communicate and the employees do not know what they are doing.
May 11, 2023
Response from current dealership:
I'm sorry to hear about this frustrating experience, and I apologize for any miscommunications and inconveniences that took place. Our team takes pride in providing clear communication throughout our guests' purchase process, so it's concerning to see that we failed on this occasion. Please contact me so we can work together to address the issues with the vehicle you received and help get everything sorted out for you. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
May 5, 2023
This car buying experience has been one of the worst I've ever had there is no customer feed back or service. They have the worst communication between departments. If I could back out if the deal right now I would. It's taken them almost a month to get around to me and have the car shipped because they are always waiting on another department. Sales, finance and transportation all did horribly. I would not recommend this to any online customer understand you are not a priority and neither is your business. If you can please find another dealership. Run dont walk
May 9, 2023
Response from current dealership:
David, I am very sorry to hear that you had such a negative experience with us. We pride ourselves on delivering top-notch customer service and timely communication, but it seems we fell short in your case. I would appreciate the opportunity to speak with you directly and learn more about what happened. If you could contact me at your convenience, we can discuss how to improve things for you now. Thank you for bringing these issues to our attention.
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
May 5, 2023
Response from current dealership:
We are honored to receive your support. Thank you! - The Taverna Collection Team
Very Friendly, efficient and prompt. This dealership has everything together in order and hassle free. Plus the inventory is awesome! Thanks y’all! Kimberly
May 1, 2023
Response from current dealership:
We are glad to hear that our prompt and efficient service, hassle-free transaction, and awesome inventory have impressed you, Kimberly! It was a pleasure working with you at The Taverna Collection.
Apr 20, 2023
Response from current dealership:
Thank you for the review, James! We hope to see you back again at The Taverna Collection!
Apr 11, 2023
When I asked about the vehicle it was on the lot. I was told there were three BMW m4s and when I arrive itâs gone. Looked at another vehicle a Mercedes. Car is wrapped to
cover imperfections. Car had lots of maintenance done to it. The maintenance done on it that looks like the parts came from your local hardware store. I drove an hour and
half to look and had to still wait for sales rep to arrive. Never did meet him so another rep helped us out. I used to work on lots of cars so I know what to look for and the car lot
had lots of cars and from what I could see they all had something quirky about them. I understand cars having cosmetic issue's and mechanical issues, but I can't understand
sales reps lying about them. Tell people the truth. I wouldn't trust this place at all. Canât wait for the day there are no more of these dealerships.
Apr 12, 2023
Response from current dealership:
Ben, we don't run our business to misinform our customers. We strive to offer straightforward communication and vehicles in excellent shape, so your review is very disappointing to read. It seems there were some mix-ups on our end, and I appreciate you bringing this to my attention. I understand you're upset, but I will be sure to address these concerns with the rest of my team. If there's anything else you'd like to discuss, please reach out to me directly.
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
There business is slow and they don’t communicate with there customers I’m in the process of them shipping now and no one is giving me the tracking number or if my vehicle has left there business
Apr 12, 2023
Response from current dealership:
Vincent, our goal is to provide timely assistance and seamless service, and I apologize if this hasn't been reflected in your experience. I would appreciate the opportunity to promptly address your concerns. Please consider contacting me directly when you have a moment.
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Thank you,
Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Apr 1, 2023
Wonderful salesperson. Great dealership.
Apr 4, 2023
Response from current dealership:
Michelle, thank you so much for reviewing The Taverna Collection! We appreciate your 5 stars!
Apr 3, 2023
Response from current dealership:
Thanks for the 5-star review, Donivan. We hope to see you again at The Taverna Collection!
1,) Kudos for effective and appropriate contact experience from the dealership.
2.) 15 days to pick up my trade.
3,) 30 days to deliver the purchased vehicle.
4.) Purchased vehicle, when delivered, had 600 more miles than was posted on CarGurus.
5,) After delivery, vehicle had NO radio antenna.
6.) Vehicle's after-market radio could not be re-programmed for new time-change, Sirius, etc., requiring me to eventually have to purchase a NEW radio.
Caveat Emptor!
Bought completely online from across the state. The financing and buying process were very smooth and easy. Staff was responsive and communicative. The delivery process was slow. 6 days to move the vehicle 120 miles and way less communication during the process. Then the vehicle arrived filthy inside and out. Carpets even needed shampooing. They did offer to pay for the cleaning. I would use them again.
Feb 26, 2023
We did not buy this car. They sold it before we made a deal but they were very accommodating
They have the friendliest most engaging sales people. I mean, when they’re done…you’re ready to invite them to thanksgiving dinner….however, once the sale is made, they are the poster child for shoddy used car dealers! Their customer service is non-existent! With over 1000 reviews on google, many are positive, but for me…a guy who purchased two cars in one deal, I can not impress enough that this dealership is straight trash, completely dishonest, and about as useful and trustworthy as a screen-door on a rocket ship!
They didn’t disclose, nor did the photos show the extensive hail damage. It’s not terribly bad, but definitely noticeable and under the right light, this white suv resembles a golf ball with almost as many dimples! The front parking sensor was bad and sounds a warning when you start car. Broken lights that they didn’t fix/disclose. They even hid a Fuel system safety error! Now a month later and still no paperwork! Don’t buy here no matter what the pics show.
Jan 8, 2023
Good contact
Jan 1, 2023
Brief and non productive. I received an apologetic email for a miscommunication error. I asked if delivery options were available and if so, my shipping cost. I’m 4 hours away and I was given a , “when can you come in” response . lol. Never heard a word I said , too focused on getting me in the door
Dec 28, 2022
The salesman did a great job and very very courteous.
Dec 1, 2022
a wonderful experience at tirvana collection my sale's guy was awesome helped me out got me the best deal if you're looking for a new vehicle you need to contact Arturo Caracas he has been in sales for 30 years has very good experience contact Arturo at 517-431-8532
Nov 17, 2022
Got call but was far away found a car more local.
Nov 16, 2022
He went out his way in the rain to video the car and send me a clip of it. Also responded to all my questions and made the deal easy
Luis is making this experience so easy and simple
for me and the communication is amazing. They
stand behind their product and deliver quality
service and cars. I will forever shop with Taverna
Collection for all of my vehicles needs and wants. I
canât wait to be in my 2018 Dodge Durango!!!
Thanks Luis you guys rock!!!!
Sincerely a very proud and satisfied customer!!!
Oct 12, 2022
Reny was amazing. She kept me up on everything that was going on and everything that I needed to get this car. To not be there and to only have seen pictures, she made this purchase worth it!
Absolute worst experience of my life! I started the process on August 24th 2022 and signed a contract to buy a vehicle. It took them three weeks to even get the video to me of
the vehicle but they were adamant about picking up my vehicle which I was trading in on it and worth 40,000 more than the car I was buying. They told me I would have 2 to 3
days without a vehicle but that they would reimburse me for Uber. It wasn't until October 17th 2022 that I received the vehicle I was buying-nearly 6 weeks later. There was
absolutely no communication I had to reach out to them for everything including when my car is going to be picked up and where! It is now October 24th 2022 and I still have
not been paid for the trade in. I was taken and I'm a very intelligent woman and I feel so stupid at this moment! Do not trust Taverna!!!!
Sep 21, 2022
Sold me a car that was not drivable or able to
register in my state due to engine issues
I was clear that the vehicle needed to pass
emissions And they lie
As soon they took my money the ghost me
Sep 11, 2022
Very efficient and helpful.
I am currently feeling uneasy I tried to purchase this car but because of legal reasons and finance rate my trustee will not sign off on this deal so I am unable to purchase this car I put $2500 dollars down an am unable to get intouxh with the salesman Nick Anagno to return my money it's been 6 days and when I do finally get someone they say they give him a message this is totally unprofessional for when doing the deal I would vet him every time ...I'm feeling like I'm being taking for a ride .
I inquired about this vehicle true to dealer they informed me that the car was not in their possession yet and when it does they'll get back to me so I waited a few days contact them again still not in their possession yet the car had been listed for a couple weeks and they could not answer any questions so yeah I wouldn't do business with this company you're telling me to have a lot of cars and they can't get to all of them then they should not put them on the Internet for sale if they're not ready to be so bad business practice I will not do business with this company
Jul 14, 2022
My car experience with the taverna collection was priceless my salesman nick anagno went over and beyond treated me like royalty
Jul 10, 2022
Very nice and answered all my questions.
Jul 8, 2022
The dealer contact was excellent.
Jul 5, 2022
Been 9n the hunt for months really appreciate patience and couresy.
Most horrible experience. they couldn’t determine the right price on the vehicle and when they did they try to overcharge me on taxes There was something wrong with the vehicle so they said its in the shop right now. And they expect me to drive four hours away and pay 31k for a vehicle that has problems smh
Everything was smooth ,but when I got the car it wasn't was described in there listing. They had remote start heated and cooled seats and sirius radio, it had none of those features. Have tried to contact with no response. The sell was quick and my car was bought Friday and I recieved it on Wednesday from Hollywood Florida to Kansas city. But overall disappointed with black leather in Kansas and the cold and the hot those seats are going to get uncomfortable
Jun 22, 2022
These guys are amazing
The team at Taverna are easy to work with and quite patient, especially Matt. This was a remote purchase across several states. Matt was very accommodating while I worked through several challenges from identity theft to staffing issues at my office to failed electronic signatures. Not to mention, Matt was a real trooper as we worked through a major time zone difference.
Called me once and commutation was very low. I only received one text from them and they checked my credit and well they never contacted me again. I was willing to put a down payment, I didn’t request a vehicle that would cost $100k. I inquired about a vehicle that they had worth $9K on their website. I would have left 0 starts but couldn’t submit unless I selected a star.
May 29, 2022
I actually don't have good experience with them,I bought the car but they keep telling me they don't have transportation for the car,more than 2 weeks, I am very frustrated and I will not recommend them and I wish I never do this online
May 22, 2022
Good communication and really nice cars at affordable prices thank you for working with us.
The dealership responded very quickly and provided me with a lot of detail about the car. I purchased the vehicle from Matthew Hogan, he was amazing. The entire purchase was done online and my car was delivered to me within 4 days. Thank you The Taverna Collection and Matthew Hogan, my husband loves his car.
May 20, 2022
I can't really talk about the dealership less their salesmen. I lucked out and dealt with Arturo. I
have not yet received my car, but Arturo has kept me in the loop during the whole process
including sending me pictures and videos of the car. This is my first on-line put of area car
purchase and Arturo has made me very confident and the process extremely easy. Tks Arturo..
George and Rita
May 17, 2022
Good
My overall experience with this company is my worst ever! DO NOT PURCHASE ANY VEHICLES FROM THIS DEALERSHIP! The customer service is rude and tell lies!My car was shipped from Fl to Sc and had way more cosmetic damages then described!The sales guy sent me a video but for some reason he never showed me the roof of the car that is dented and deep scratches beyond the surfaces that I’m being told I have to have repaired when I contacted them upon soon as the car arrived ! Avoid this dealership
May 12, 2022
Arturo was great. I just ahead of my self. Not quite ready.
hello everyone am writing here so i can give heads up to the future people/customers who are welling
to purchase from this dealer first of all the Service if there was below 1 i would gave them in minuses
but the deal at the beginning looked promising and made everything easy then once you pay the down
a completely different people your dealing with am talking from the misleading and dishonest and lies
about their cars you will be deceived by their pictures they dont show you what exactly in the car i and
a friend of mine purchased 2 cars they were mercedes one of them the paint was bad and the tires
extremely worn out and the other one was AC "at the beginning then they said something about the
timing chain and took them 3 weeks to figure it out and after all this they said the information screen
not working and had to change it with aftermarket one which is useless cause all the steering wheel
buttons are not working and even the radio part
tires worn out and even different sizes.
May 4, 2022
Great customer service
May 3, 2022
Great customer service!! Ms. Reny Dubon answered all my questions and helped with everything I needed.
May 2, 2022
Great
May 1, 2022
Emailed me immediately and answered all my questions.
Called Friday morning on 4/8, got approval same day, and working with Jillian was great. She took additional pictures and video of my vehicle. That was great customer service given that I was purchasing from Indiana. I'm grateful CarGurus allowed me to search many vehicles and to make the best choice for myself. I felt like I got a great ML 350 for a great price. I absolutely love my Mercedes. The only issue I had was delivery time frame. It took a week for them to find a delivery driver, however the delivery date was 2 days earlier than expected (I was still happy). I would likely buy from Taverna Collections again.
5-1 = 4
Buying a vehicle 2700 miles away is a test of
one's patience and has a fair amount of anxiety
about the purchase as it proceeds from enquiry
to delivery. I give the dealership a 5 for Nick A's
effort to make this a smooth and easy process
as I could not touch,feel, or test drive this 80k
purchase but my research rewarded me and I
eventually put my trust completely into my
conversations with Nick who responded and
advised me along the way. I give them a -1
because of their transportation dept. The carrier
had no communication skills about handling
and keeping a customer informed about their
purchase being delivered. We finally took
delivery at 1130 at night...after 2 days of trying
to figure out where exactly the driver was at. The
A rated carrier got an F- from me, not that my
25+ plus years as a Truck Driver had anything to
do with that. In summary if you are purchasing
from this Dealer, Nick A is the one to handle your
purchase. And Deliver on a Carrier that Cares
Apr 22, 2022
The experience was ok salesman was nice and we got a deal done
Apr 17, 2022
Quick to respond.
Apr 11, 2022
Excellent and exemplary customer support :)
Feb 7, 2022
Excellent customer service
Jan 31, 2022
They worked with me during and after the delivery very well
Dealer was quick to respond to my inquiry
Listing was accurate
On the customer service and overall impression: Not pleased.
I was played !!!. After my credit was ran and the contract was completed. I received a call
from the sales guy that there was an problem with the title even though CARFAX reported no
title issues. The car was eventually sold to someine else and they would not refund my initial
deposit even though I did not break the contract.
No, I will not recommend the this dealer to my friends or enemies !!!!
Jan 27, 2022
salesman did a great job of following up the car turned out to have a bad engine and then it took over a week to
get my refund
Jan 19, 2022
The first thing I told my salesperson Heath was that I needed a car ASAP. I didn’t try haggling or making the process any longer than it needed to be.
-price was $1K more than what is advertised online
-shipping was not free as advertised on cargurus
But I needed a car, so I let it go.
He said they had a “truck on standby” waiting for me to finish docs so they could send it over. It never came.
*2 weeks went by*..
the loan showed up on my credit report and I had already purchased insurance.
They said they couldn’t send the car because they needed a $4000 deposit on file, and I immediately paid it.
*another 2 days went by after the $4k deposit with no communication*
When they finally got back to me, it was not to ship the car to me RATHER cancel the deal altogether because the “owner was not comfortable doing this outside finance deal”. This was 2 weeks after finalizing paperwork.
The only reason I was asked for a $4K deposit was BECAUSE it was Outside financing. Ha.
This was al
Jan 6, 2022
Heath really helped me out and stayed in constant communication with me about this vehicle. Still waiting to receive it but as soon as I do I’ll leave another review.
Dec 27, 2021
Car was not as described. A couple weeks after receiving the car it rained hard. The next day I go outside and the inside of the car is completely soaked. There is a water leak in the car that they did not let me know about
Dec 1, 2021
Responded quickly.
They contacted me, i put 500$ down to put the car on hold. Once the paperwork was up- they wanted to double the value of the car on the contract. When i canceled, i was promised a refund of 500$ that never came. Straight up scammers. Cons. All of them. I have asked repeatedly where my money was and they do not reply to me. I highly recommend NOT dealing with them.
Arturo was outstanding! He called me, worked out a deal that was good for both of us and got
the car to me ASAP. Arturo also kept me informed about what was going on and made sure to
return my telephone calls and talked me through the process. I saw some of the reviews but I
can tell you Arturo is the BEST!!! I would recommend you purchase a BMW, Mercedes, Lexus,
any high end car from Arturo at The Taverna Collection Inc!
Eric C
Sep 22, 2021
Well everything was as smooth as can be when it came to me purchasing the vehicle, but the problem at this point is receiving the car. I purchased the car about a week from today and I had to call them to see when it would be delivered. The car has yet to be delivered. Then when I called to get specifics on it a lady in the shipping area thought it was funny and hung up on me. I have had to continually call them and had I known the delivery process was this bad I wouldn’t have purchased.
Sep 21, 2021
I Purchased a ML 350 the good it had few miles and looked promising. I was told that the vehicle would go through their service department and that I would get a video call to look over the vehicle before it shipped. None of that happened. I received the vehicle with a service due B5. 3 different tires one with a nail in it the front driver side fender with obvious damage cover up with a clear glue and a warning that says check front left passenger lamp. I called the salesman Dan and he didn’t call me back. I texted him with pictures and he blew me off by giving me the number to the shipping department. Very bad customer treatment after the sale.
Sep 17, 2021
Bryan Clark is thee most helpful sales representative ever dealt with. He went over and beyond for us. Well appreciated Bryan!!!!!!
Sep 8, 2021
Told the car's roof did not leak, it does. Told it did not leak oil, it does. The Stereo is frozen
and will not work. Passenger seat does not move back. Materials on doors had come lose.
engine light is on and tire sensor is on.
Pretty rough experience. After putting deposit on the car and booking travel to finalize the purchase, they called the day of the flight and said they had to cancel because of an issue with the car. Would not offer to reimburse the travel and still haven’t heard back from Dan. Steer clear of this place
Aug 26, 2021
Very easy and clear expectations, I bought the car all the paperwork, financing were impressively easy now I am just waiting on the delivery which should be in a few days
Aug 18, 2021
They got back with me the next day and was very helpful
Responded very quickly sales rep wasn’t honest about the car. Asked him if it had anything wrong with it he stated no. Raheem never sent me the current pictures of the car. It shipped fast and when I received it. The front windshield the cracked. Passenger side window broken and driver side view mirror was taped on. Not to mention that it didn’t start so it had to get pushed off the truck and into my driveway. Reached out to the company numerous times and didn’t receive an answer. Explained to them that I was deployed and really felt they took advantage of that fact. Inside was clean but had more damage then dealership annotated or mentioned when I asked them.
Jul 10, 2021
Response time good, helpful dealership but not the right car for us.
Do not purchase from them. Took damn near 2 weeks to get my car. The dealership & their service department seems to not talk to each other. I was told car was in shop waiting for a part meanwhile the brakes clearly needed to be done, is out. I asked for pics never got interior pics … car interior all ripped up and such I'm absolutely irate. I want my brakes sent to me along with the other part Im expecting in the mail.
May 21, 2021
They responded immediately
Apr 13, 2021
It’s was a Horrible experience. Lack of Communication after releasing my personal information the sales man NEVER called me back even to this day. Extremely unprofessional.
Apr 4, 2021
Very professional I was contacted immediately and then sent several follow-up text messages. Which included several more pictures of the vehicle I was interested in period
Apr 3, 2021
My wife and I had a bad experience. We tried to
buy a vehicle from here last week but we could
not do the deal and we did not get our $1k
deposit back. We had an agreement but the
manager called and backed out of the agreement.
Apr 3, 2021
I ended up not getting the vehicle. Taverna Collection found fault in the vehicle and returned the payment. I appreciate the honesty.
This is the car I bought and Raheem was the sales associate . He was always quick to respond to my questions. Car is finally on its way after trying to find shipper for over a week. Thought the dealership could have worked a bit harder to get car sent sooner. But overall a good experience. I do recommend them
Mar 20, 2021
Terrible experience.
The are only interested in your personal information!!! Thieves!!!!
Once you fill the credit app they disappear.
Salesperson Health very immature!!!! A manager called back aske the same question still couldn’t answer the one request.
I asked for a picture of the car outside to see the color better instead
Inside the garage under fluorescent lighting.
Does the car not exists!!!!
There out to steal your personal information!!!!!!!!
Stay away!!!!!!
Mar 10, 2021
Dan was very professional and Polite.And handled all my needs with good care.I would buy another car from these guys again..I love the Mercedes CLS 550
Mar 6, 2021
Sale started out good and then went bad.
Free delivery showed up as COD, along with
a broken windshield they will not fix.
Wouldnât recommend. Paperwork was not
completed by dealer so I wasnât able to get
a new plate for 3 weeks.
Mar 3, 2021
Nick treated me well he's nice and patient.
Feb 23, 2021
Swift response and great people
Feb 17, 2021
Great
Feb 8, 2021
The reason for the 4 and not 5 stqrs is simply wanted something with lower mileage. The
gentlemen I spoker to over the phone explained their no hassle policy, assured me the process
would be seemless. Awaiting for the vehilce of our choice now!
These guys were terrible!! Rent Strung me along waiting for better offer due to me having less than perfect credit. I had approval from westlake , papers in hand and while we were talking via text. They sold the car, i requested video call to see car, he replied in a few, didn't even have the courtesy to inform me I needed to send the money asap to hold the car that it was out on test drive. I was putting 3700 down but because he wouldn't make money off my sale. He did nothing but let something I had been actively ingaged and communicating back and forth to someone else with better credit. I received the paperwork I was requesting on Feb 1st however it was dated January 29th. Had he sent the paperwork instead of holding on to it waiting for higher bidder with better credit. I would have the car right now. This place or who knows maybe just Reny the sales associate discriminates against "girls in which he sympathizes with especially when they have alot of flowers in there credit" rude
CAR WAS SHIP TO ME IN ALABAMA. WITH THE PROMISE NO RED LIGHTS WAS ON..
WELL THE BRAKE LIGHT FLASHING. SAID CAR Was detail.ok outside yes inside No ...some pieces of something was in the car. Waiting on title almost 3 weeks cant register a 48.000 car.so b careful buying on line BECAUSE once they get that bank cashiers check or bank wire...u screwed. Iam GETTING my McLaren 4 my birthday NEXT YR. Not from these people
Jan 2, 2021
Quick response and very knowledgeable about their inventory
I also was told this car has no issues, says it's been inspected. Arturo told me he went out after I called and personally inspected car and it had no paint issues, tires were 85% new, and what started as "free" shipping to anywhere in Fl turned into $400. I drive 5 hours with a cashier's check based on the pictures and Arturo's assurances only to find a filthy unwashed car with multiple dents and scrapes on almost every panel. Then while sitting in car with it running to check cash and panel function there are earnings including tires (which were 50% at best) and the car goes into engine protection mode/see service center immediately! Never even drive car and Arturo, knowing I was coming, didn't even come in! Believe the bad reviews folks, they're for real!
Dec 17, 2020
DO NOT BUY A CAR FROM THEM. The description of the car was not what I got. They took my car and I did not get the car I bought for 4 days. The description said the car I was getting had navigation, heated seats, technology package. It has none of those. I asked for the car fax she only sent me what she wanted me to see. She was very responsive until she got my trade in and my check. It also said free shipping to me. I found out an hour before it got here that I had to pay them $400 in cash when they got here. She said it was because she paid for my trade in to be shipped to her.
Dec 16, 2020
Dealership was prompt & professional. Answered all my questions. Was very satisfied with customer relations. Unfortunately unable to make purchase due to cost of shipping/transporting fee.
Dec 14, 2020
i was satisfied with my experience with this dealer mr. arturo caracus"s communication with
me was always available
Dec 6, 2020
Good email communication
Nov 27, 2020
Very good customer service,recommend.
The dealer kept in contact with me providing details of the agreement throughout the entire process. When I noticed minor and cosmetic indoor wear and tear, Taverna offered to have the wear and tear repaired. The vehicle arrived clean and smelling new. The only reason I didn’t give a five star rating is that the vehicle only came with one key fob. I would definitely recommend Taverna.
Oct 25, 2020
Even the owner contacted me.
1. The dealer started off very nonchalant. There were even a few times that he completely ignored me. Three times, I had
to remind him which car I wanted but he still forgot the 4th time. I made it clear to him that I was not going higher than
$2500 down but he ignored my request.
2. The down payments were ridiculous. I offered $2500 for a 13-year-old car that cost only $8500. The dealer wanted
$5800 and refused to go to a reasonable price.
3. A few of their cars is a little over market value.
Overall, I felt that the dealer wasted my time. If they're this casual about taking my money, I can only image how little they
care after buy from them.
Arturo Caracas was the salesman who contacted me in the morning of 09/8 and said that the car was available and started with the paperwork the same day. I was willing to put down half the amount of the car cost and trying to get back in touch with him only to find out the next day that the car was sold to someone else . He ran a credit inquiry that I am sure costed me some points for nothing. Bad experience and waste of my time.
Aug 28, 2020
The owner and office personnel were quite pleasant. I didn’t find the salesperson very personable and he was somewhat argumentative.
Once I contacted them, they kept me informed and feed me the information need to understand where we were in the process, Considering
traveling to see and drive vehicle. And negotiate a better price. Check out three possibilities and this one seem to be the one. More options
and features. But a lot more equipment to verify or could go wrong. I like my chances with this one. Spoke with Reny A. very nice and helpful.
Had return call and sent my info for a trade in or a swap and I have not heard back yet! The vehicle I was interested in had been placed in a deposit mode and I accepted
that fact. I was informed by them they had another one. That is the last I heaRD FROM the company. They were responsive, information free, cooperative and anxious to
sell. They called me after I did the review and stated they had one more but did not send the info!
Aug 3, 2020
Very helpful and prompt reply to my inquiries
Jun 18, 2020
Great dealership even though car was not for me
May 15, 2020
EXCEPTIONAL! The owner and my direct sales exec, Arturo, were
amazing, honorable and time efficient.
Jan 22, 2020
Good communication.
Jan 6, 2020
John is a reasonable person with good intentions. This area produces vehicles that are so damaged cosmetically that their value does not match up with pricing.
Dec 23, 2019
Very prompt reply, but the Florida dealership is too far away from my N.Y. residence.
Oct 21, 2019
I have never bought a car in this manner, 250 miles away, over the
phone, very scary!, i am extremely cautious ,i was blessed with gift
of doing business with the MOST AMAZING professional business
lady that i have ever done business with,i had all kinds of questions,
many many calls, Reny was calm, direct,willing to do all the right
things to put me at ease,i am very pleased with the car, never met
Reny in person but feel that she is one of my favorit aunts,she truly
cares about you as a human,THANK YOU RENY. Contact RENY.
Oct 10, 2019
Very nice
Oct 3, 2019
Very good people, thanks
Aug 15, 2019
Quick response from the dealer
Aug 15, 2019
Very polite and very helpful on what I was looking at.
Thank you for getting back to me in a timely manner.
When I do buy I will check out the inventory on your lot.
Aug 3, 2019
Reny was awesome. Prompt. Professional. Courteous. Very helpful.
Aug 2, 2019
Very friendly.
Jul 27, 2019
Fast, honest, accurate and efficient.
Bought an audi r8 from taverna collection. 18 days into driving the car, there was engine failure. Upon inspection the authorized audi dealership diagnosed it to be a pre-existing condition that was patched up. The engine needs to be replaced fully at cost of 40k. Have tried to contact the dealership since, with no response from them.
Jul 9, 2019
Response from current dealership:
Customer did not purchase this vehicle from our auto dealership after reviewing our registration records.
Reny was AMAZING. I saw the car i wanted to buy on cargurus, liked it, then she sent me an email , i called her, we had a 10 minute conversation about the car, I told her how much I wanted to pay for the car and she made it work. zero haggle. Reny is transparent, honest and charming. When i got there I asked for some paint to be touched up and the gentleman got right to it. When I am done with the G wagon I bought from Taverna , I will go back to Reny to get another car. Thank you so much for making this process to easy.
Jun 26, 2019
Pleasant
May 25, 2019
Sales professional contacted me promptly, was polite and helpful, gave me ideas for purchasing opportunities. I
live ten hours away. Still considering.
May 23, 2019
The dealer is essentially a crook. The inside of
this car is very worn with sticky buttons. He
asked for a $500 to hold the car and when I
found out the inside was worn, he refused to
return the money.
He claimed in he 2 days that I held the car for
inspection he lost 2 prospective buyers.
This person is a dishonest immoral used care
salesman.
And needless to say he deserves no stars.
May 19, 2019
Great people
May 11, 2019
They were very professional
What does it mean to lease sales rep was nice. Mercedes was misled I was led to believe that the vehicle was operational and it was not. Needs transmission work. Traveled all the way from Washington DC to Fort Lauderdale Florida to find out he needed a transmission. They will mislead you they do not check their cars.
Mar 11, 2019
Very quick response from the dealer
Mar 9, 2019
Very nice and helpful people.
Mar 3, 2019
Great communication friendly service and genuinely helpful. I dealt with Nick. Very professional young man
Feb 1, 2019
Great
Horrible. I contacted these people to ask about a Tesla. They responded with a yes the car is in stock come buy it and here is the financing link. No pictures of the car at that time at all. When I asked for pictures and to drive the car prior to making my decision all I heard were crickets...
Nov 15, 2018
Nice
Aug 21, 2018
Horrible. Buyer beware. I gave a 500 deposit on this car, and learned there
were two accidents which were not disclosed. My insurance agent
recommended against this, unless I got an outside repair shop to view. I
respectfully declined to purchase, and they held my hold deposit and would
not refund. The car was sold to another buyer, and I never got my hold
deposit back. Terrible experience..
Jun 22, 2018
Drove 3 hrs 6/20/2018 to test drive a Maserati after texting back and forth with Miss Reny for a couple days. Car was beautiful and drove well. I will recommend The Taverna to anyone.
Mar 13, 2018
Great service and even did a walk around video for me. The lady I felt with was very nice and very helpful
Mar 7, 2018
Well, everything is going pretty well so far, the deal is
done,miss Reny was very knowledgeable, it was an
excellent experience,
Thank you
Feb 14, 2018
Going to see the car soon. Salesperson is helpful and knowledgeable.
Jun 19, 2017
Very satisfied bought the car my beauty, process was very smooth, friendly,
Would recommend them to all
Apr 25, 2017
We finally found this dealer. Car was rough for the money so we passed
Apr 5, 2017
Fantastic , very Professional !!
Mar 9, 2017
Fast first response! But that's about all. After telling them I had a trade they
took 4 days to tell me the low wholesale price my trade was worth. When I
told them we needed to do better no response!
Apr 30, 2017
Response from current dealership:
We apologize that we weren't able to provide a high enough price on your trade.
I wanted to say how helpful Reny was in getting to know the car I was interested in. A personal video of it was made and did a 3rd party pre-purchase inspection (PPI) (highly recommended if you are not able to see it on site). We closed the deal within a week after a successful 3rd party PPI. The Taverna sells good quality cars and the one I purchased turned to be a great example. Overall, the experience was a very positive one and hope to do business again in the near future. The cars.com, google, and reviews here all helped give me a sense of Reny and the reputation of the Taverna Collection with their satisfied buyers. Highly recommended dealer.
Jan 18, 2017
Fast respond and respectful call
Nov 30, 2016
Hung up on me before I could explain why i couldn't go in that very same day they called me . 90% chance I would have purchased that car after the phone call it's 0% . Lady was rude.
Nov 17, 2016
Responded immediately - had additional questions about warranty that were not answered but could have just gotten lost in their email.
Sep 26, 2016
They got back to me, I wrote back, they wrote back.. but when I asked for
things, they did not respond. They do not want to give more information in
writing; they'd rather do it over the phone - any time a dealer does not want
to give information in writing, watch out....
Sep 13, 2016
The dealer responded promptly and answered my questions. However, I'm undecided as to whether to commit to a purchase at this time.
Reny was terrific, honest and very helpful. I didn't purchase the car I went to test drive, but purely because it was a personal choice to select another SUV. She was refreshingly responsive and actually kept her word. I would very much like to purchase a car from her if we can find the right one.
Jul 25, 2016
Just an initial contact. Trade-in amount given was to low to go forward.
Jul 1, 2016
Car had two accidents and I declined interest. Dealer was very responsive
and followed up with calls.
Jun 29, 2016
deales contact me the same day..
May 10, 2016
email and call from Them, very fast and proffesional
May 5, 2016
I have obviously purchased the vehicule and the process was very smooth.Best price,best quality and variety of choices,customer services is no comparison.
Apr 14, 2016
Got right back to me with car information
Apr 9, 2016
Great response time and call back. Sale was pending on
vehicle.
Mar 27, 2016
Ms. Reny was so helpful and
understanding of my situation. Would
definitely recommend!
Mar 4, 2016
Car was not what they said. Fare away from ready for sale when
we Arivid there.
Mar 1, 2016
Did not receive call via CarGurus inquiry....this also happened on other inquiries I made via Gurus...seems several days delay to get messages to dealer. But, I followed up directly with dealer. At first had sales rep who didn't seem to want to help much. When I made an offer, she came back with a counter $1,000 HIGHER than original list price. After several exchanges, became evident she was quoting wrong vehicle....even though I provided VIN. Asked for someone else and rcvd call from Owner of dealership.....much different experience. Pleasant conversation and reached agreement on call. Original sales rep then finished up details and was very pleasant and helpful from that point forward. While not a great First Impression, ended up a pleasant experience.
Feb 27, 2016
The dealer customer service is great:
quick response after being contacted;
offering alternative choice over the
phone...for one who is in NY like me
without meeting them.
I recommend Taverna dealership.
Feb 6, 2016
Dealer mis-labeled this car incorrectly.
Did not change listing when informed.
Jan 8, 2016
the lady I spoked to, was the manager, Spanish lady very unprofetional, not a care to sell me a car, im still interested, only if someone else contact me.
Jan 2, 2016
Good
Dec 3, 2015
They were responsive and respectful. That's
the sign of a dealer I want to work with.
Oct 4, 2015
Professional, accommodating, very helpful, up-front
Aug 26, 2015
My next door neighbor actually bought the BMW X3, Great
value, everything was as advertised, I look at their site quite
often now.
Apr 12, 2013
Responsive and good price!
Feb 2, 2013
Very Honest and Pleasant