Sutton Ford, Inc

Horrible! Annoying! I asked a simple question and had Brandon giving me the run around. I told him exactly what car I wanted and what miles and the price I wanted to pay. If you don't have it that's fine but don't lead me on. He kept texting and calling, if I want a certain car and only want to pay a certain price it shouldn't be that hard to say sorry we don't have anything available for you.

Sold the car as we were driving there to buy it. Beyond disappointed in there customer service!

Very professional. Followed up promptly Felt no pressure.

We had made a dealer agreement online for a car and when we got there to finish the paperwork we were greeted by a not so very friendly person. They had no idea what the car was that we were coming to see. After we informed them they then sat us down and asked us a million different questions that really had nothing to do with the car we came for. The person says ok they will be right back and comes back with a completely different car then what we originally came for. When we stated that it wasn’t the car and the car they pulled wouldn’t even fit our family the person got very rude and said “well my manager told me to show this to you because your car sold” very rudely, would not go back

Fast response

BUYER BEWARE!!! I am usually not one to write a review, but I felt I needed too in this case. I visited Sutton which is very far from me and spent a lot of time there. First off they want to run your credit before they even show you the vehicles full price. The add at least $3500 on top of what they advertise the price of the vehicle to be and would not remove them. They want to play the monthly payment scheme to get you to sign and pay all the extras they are adding to the deal. Please do yourself a favor and ask for the total price before they start running your credit and try to deceit you with a monthly payment. I wish this dealer was upfront with their pricing and not resort to deceiving practices.

While I believe this dealer has the potential to handle out-of-state inquiries well, I did not receive that experience. I requested total out-the-door pricing for the vehicle including shipping. I was told I would hear something back in a few hours. After 6hrs, I had to call for an update from them. They then gave me pricing that was $3500 higher than what was posted online which doesn't include the shipping, taxes, tags, or registration. The lady Anita on the phone was very dismissive and couldn't justify the unreasonable price increase. I decided that I needed to take my business elsewhere. Watch this dealer with the numbers! Ask for proof of the “additional” costs labeled as “value-added”.

I did purchase A vehicle from them, they were very helpful but I did not care for the hidden fee for their paint protection which was almost $1700, and they did take some off of it, It’s not included in the price online and seems like a Hidden fee that they try to add on when you get there.

Contacted promptly and often

Although I didn't purchase the car from Sutton the sales lady was very helpful.

Excellent people to do business with

Very friendly and quick response. Kept in touch.

It was a pleasant experience, the staff was very helpful and the dealer I worked with explained everything I needed to know about the vehicle. I would recommend Sutton Ford to family and friends!

After exchanging emails to verify price $33,500 for sale of this vehicle we drove 31 miles to close the deal. After arriving during the sales pitch they started to tell us about the $4,300 dollars of dealer add on's that were to be added to the verified sales price of $33,500. Needless to say we asked for these to be removed, and were told they could not. So the verified price as listed on this add, and verified via email we the classic get them in the door, and we will close them. That didn't happen. No Sale to these type of dishonest sales programs. Shame on you FORD for supporting this type of sales.

Had super bad experience with Sutton Ford out of Matteson, IL. I came on my birthday to purchase f150. On car gurus it was posted for 43000$ on the phone Shannon confirmed the price When I came in price rose to 47xxx$ plus 1895$ some protection. In my opinion this protection worth 200$ max. In my opinion this dealer scams people. Is this is Ford policy? Why Tesla is not treating its buyers like this? Came home and ordered tesla pick up truck. I don't know when will I get it. I know 1 thing for sure- Tesla will not try to scam me. How do I know? Last June I had delivery of brand new model Y. It was amazing experience! Ford is million miles away!!!!

They were very nice there. I did buy a car from them, but I had to sell my trade elsewhere. They wouldnt give me what it was worth. The car ended up costing more than I thought it would. But, I really liked it. They get a star taken off for the inconvenience of selling my trade elsewhere.

Good people but it just to far for me to go

Understood that I wanted to just look at the vehicle and good people skills

They should disclose the $1595 gold warranty add on and the $1800 mandatory paint protection add on. Car prices are fair but add on’s are a lot.

The sales person was really polite, but we didn't like the car, so we ended up somewhere else.

Lots of random unnecessary and unwanted fees, beyond the normal taxes/title/docking fees, were added to the Internet advertised price. They also used Florida taxes (6%) in their estimate for final cost despite being told that it was the incorrect state. A ploy to keep the numbers looking low until you sign on the dotted line. Out the door would have been roughly $42,000. $4,000 in “accessory” fees and roughly $4,000 in taxes/title/docking fees.

Dealership was prompt in responding. I decided not to purchase.

Terrible service , totally took advantage of me as a single woman. They wanted me to add all these extra warranties for paint, windshield and theft protection . When I refused they tricked me and still added them in . I almost walked out without buying the car and that’s when they removed it . Bullying and intimidation tactics . I will also be reporting them to the BBB . So disturbing and inappropriate to be treated that way .

Mr Parker was helpful and informative.

My experience was horrible. I scheduled a visit. They’d were supposed to have this truck waiting for me and they didn’t. I had to find a salesperson to assist. After 5-10 minutes, he found it and brought it to the front door. They ran our credit before making the deal which deducted 6 points off of our excellent credit score. When they showed us the price, it was nearly $5,000 more than the advertised online price. Hidden fees were called “addendums” including ceramic paint protection, windshield protection and additional add-ons that they took upon themselves to include that weren’t reflected in the advertised price. I will advise others to avoid Sutton Ford. ZERO STARS!!!

Excellent communication with dealership

Made appointment to see vehicle that evening, it was sold by the time we were scheduled. No courtesy call at all.

I drove 2 hours to look at the truck and once I got there I was told it wouldn't be available for a couple of more hours. I overheard them trying to offer a 2013. Was going to pay cash for the truck but asked if I was willing to finance a small portion.

Salesman contacted me right away. The flex they had did not have the equipment that I wanted. Sutton will continue to try to find one that will fit the bill.

Very cordial and quiet informative.

Experience was good just a few things that I wasnt told before I sat down for financing n paper work

Super nice and friendly. Was totally ready to buy a brand new superduty but sadly they couldnt offer 84 months and 0% as superduties are one of the very few vehicles not eligible for the promotion via ford. Would buy from if it comes up

Awesome from beginning to end

Responsive

Took a little extra time to complete transaction, receive title & 2nd key fob. Overall an outstanding opportunity to obtain the vehicle we were looking for at an amazing price! No dealership around compared!!

It was a brief inquiry about a car they had advertised . They responded nearly immediately. Very professional. The down side was the car they advertised was sold and should have been removed from the site.

Prompt response to inquiry. Availability to see car was great. I ended up purchasing a vehicle a little closer to my residence.

Great friendly staff, and got an awesome deal!

Only spoke with and emailed the Customer Relations Coordinator Sophie Wright. She was a pleasure to work with. Hopefully we can get something done in the next few weeks.

Great people too deal with

Dealership emailed me immediately

Good deal Louis In Leasing is very good

Good communication

Received internet pricing as requested. I have some interest but I haven't decided yet between Ford, Honda, and Toyota. Sutton Ford also sent me info on incentives and finance offers.They seem willing to work with you. If I do decide to go with Ford, I may go with Sutton Ford if I don't see a better deal somewhere else.

Very responsive to all my inquiries. I decided not to pursue due to distance of dealership.

Good service

Litke timely but great staff and great price

Jerry called me back right away. I couldn't get out to the dealer though and I'm sorry I missed out on this great deal!

Good deal and friendly staff!

Very prompt response. Very honest about what was available in terms of what I'm looking for. AJ was Great. Will seek him out in the future.

Got good deal as 9,200 very happy with it

Very nice, professional. Even though I was not able to purchase a vehicle, I would definately go back in the future!

Great people here

Mary was very helpful over the phone.

responded to my inquiry, but the car was gone by the time I went to visit. They did offer to keep me informed of the new vehicles that were just traded in

The car was and still is filthy inside.. I test drove it twice a month apart and it lacked a detailed clean. However, salesmen were thorough is communication with me in negotiating and keeping me updated on the car status. The car was also promoted on CarGurus as being Certified PreOwned. The issue and red flag with this dealership is- that once you arrive at their dealership they attach a price to certify the vehicle. That price is an approximate $1500 fee! They call it an "accessory fee". When I inquired about the "accessory fee" it was a charge to certify the vehicle. Don't believe the promotion price Sutton Ford post...its only to get you into the dealership. If you want your car Pre Owned Certified, they will ensure that you pay for it!!

Contact was quick and courteous, but mileage advertised was NOT accurate. In fact, it was understated by 30,000 miles in the original ad.

I went there and was told the car just sold but we show me cars like it, then weeks later it was still on the web sight I called this time before going out there again and again finally after calls and emails that the car just sold

Great experience with this dealership. excellent service.

MaKayla was very pleasant and called in a timely manner. I just found it funny when two cars that I had interest in were sold that very day before I had a chance to see them. Incomplete is my grade

Purchased the vehicle, no pressure at all to purchase. Awesome job Victor.

They tried to under appreciate my car by 2k. I Checked Kelly blue book and it was worth 20 to 22K.... Overall great sales staff, financing staff are under appreciating real car trade-in values though....waste of time!

Got back fast

Gaby was responsive to emails in a timely manner. Chris was excellent in describing the vehicle and showing us how to use everything. He was a great salesman. He was very polite and attentive. My rating is 3 stars because we had notified the dealership what time we would arrive and that we were going to purchase the car. However, we were there for 4 hours. Although Gaby was responsive in emails and Chris was wonderful, we feel that the process to complete the purchase of the car should not have taken 4 hours. The car still had to be cleaned, filled with gas, stickers removed, etc. That could have been done before we arrived since we had communicated with Mary Williams that we would be purchasing the car upon our arrival. Therefore, we will complete the review of Sutton Ford by awarding 3 stars.

Worst dealership experience in my life. Vehicle was not prepared for my visit and had mechanical problems. Very lazy dealership. Would never waste my time with them again. Predict they will close soon if business strategies are not changed.

Nice peaple

Great follow up

I wish I could give this dealer a 0 Star. The worst dealer I have ever dealt with. I have brought a lot of cars but I would NEVER EVER BUY RROM THESE GUYS AND IM TELLING MY FRIENDS AND FAMILY NOT TO EITHER. I found the car I wanted did the application and told them I would be back tomorrow to buy. They called me a hour later and someone else wanted the car so they sold it.

Quick response

They called and asked me about my interest in the car. They were nice and polite

Really helpful, trying to put me in the car right away

Called for info on vehicle. Sales woman said he would send info never did. I called the following Monday after they blew up my email with several sales pitch junk mail and still never received the info on vehicle. In the six day wait on the info they sold the vehicle I was looking at and then wanted to sell me something else. I told them if that how they run there dealership I don't want anything from them

Great dealership! Fast replies and negotiable! Will continue business with them.

Everything went well. We were not able to agree on a price.

I contacted them over the infinity g35 they responded accordingly! I was initially very happy with them. There were a few questions the woman MaKayla didn't know and instead of making something up I liked that she was honest or so I thought. When I continued to discuss the car with her I asked for the out the door price. The car was on sale for 7,988 and the hour the door price was 10,900???? When I asked why this was so she only said this includes tax and the other fees I explained that tax on the car would only be 559.16 and asked her to break down the other costs of 2352.84..... other dealers I talked to had no problem breaking their fees down for me and none of them had fees like this. She never broke them down and was never clear to me at all. I feel like she tried to take advantage at the fact that I told her this was my first car I was purchasing and I was very disappointed out of all the dealers and private owners I have talked to this has been the shadiest. Scammer school 101 if someone can't break their fees down there is prolly a reason they won't. Shady mcshaders and I would never do buisness with them. Thanks for teaching me that lesson!

great

Sales person didn't listen to us. Did paperwork wrong. Filled out the wrong numbers and wouldn't listen to us when we told him the paperwork was wrong. This resulted in us not being able to do business with that dealership. Was very dissapointed.

They contacted me promptly and followed up with me.

Dealer responded and vehicle had been sold!

It was a bait and switch ACT!!! Emailing sales lady all week, got financing setup, trade in setup, and saturday appt setup. I made a 2 hour drive one-way. 5 min before i pulled in there lot I received an email asking if i was still coming. Walked inside and was told the sales lady stepped out for a minute. 10 minutes later someone tells me the vehicle is already sold. The sales lady never made an appearance, nor was the vehicle ever on the dealerships lot!!! Very shady business!

I love my car-Damien was excellent, very knowlegable about the MKX and showed me how to set up the entertainment and lincoln touch features. Latoya went above and beyond (without being asked to do so) which is amazing-I was offered a 5% intrest rate from an outside lender but Latoya took the time to CALL a different lender and get the lowest interest rate of 3.3% which saved me hundreds of dollars and lowered my monthly payments. Thank you to Latoya and Damien I appreciate your diligence-You all will be my first stop when car shopping and I will also reccomend you to my family and friends.

Excellent customer service from everyone I encountered. Chuck was a great salesman for my new to me used car.

Did not answer my questions regarding the car I was interested. Kept asking if I was interested in a new car.

Very impressed how fast they answered my inquiry

Good

nice talk about products, good

2nd rate condition of the vehicle being sold.

They called me back every day the try to help me.

Great experience at Sutton! Damien Brooks was great to deal with!

I didn't buy here, but the staff were really friendly when I contacted them.

I only corresponded to them through email, but they were very helpful and quick to respond to my emails/questions.

Very rude, and not professional

Car was gone when I called....received phone calls the next day.

Its was nice

Outstanding customer service received from Mr. Andre Green.

Great dealer to work with. A non pressure dealer. I despise dealers that hammer you until you buy on their terms. Gonzalo was a greatt guy to work with. I went one day JUST to test drive and that is what we did. I went back 2 days later to buy and Gonzalo was perfect. It didn't take 4 hours of haggling to leave with the vehiclven the vehicle. Even the Finance guy was easy to work with. He explained extended warranty options and I picked what I wanted and he was fine with my choices. Overall a GREAT dealership to work with I would recomend them to anyone and push them to see Gonzalo.