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Sun Toyota of New Port Richey
About Us
Welcome to Sun Toyota, one of the top Toyota dealers serving the Tampa Bay area and part of the esteemed Morgan Auto Group. Get your best price, credit pre-approval, trade-in value, and monthly payments right here online. You’ll buy with confidence knowing that most pre-owned vehicles are backed up with a “Real” Nationwide lifetime warranty at no additional charge. The warranty is unlimited time, unlimited miles good anywhere in the USA and Canada. We’re financing experts. If you’re looking for $0 down financing, you’re in the right place. We work hard getting you approved for a loan where others may have failed. Enjoy our world class parts and service center which is open seven days a week.
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Today 8:30 AM - 9:00 PM (Open now)
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3001 U.S. 19
Holiday, FL 34691
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Feb 13, 2026
Although they didn’t have the truck I wanted they had another one that was on car guru at first they gave me a different price than what you had on your website they honored it
Jan 30, 2026
Response from current dealership:
Thank you for choosing Sun Toyota!
Dealership was great to work with! Answered all my questions and we were able to make a deal
Jan 30, 2026
Response from current dealership:
Thank you for choosing Sun Toyota!
Dec 29, 2025
They got me in and out and got me in the car I wanted
Jan 30, 2026
Response from current dealership:
Thank you for choosing Sun Toyota!
Dec 21, 2025
Highly recommend they worked very hard to reach the deal we wanted. Very good car buying experience. Not to mention lifetime warranty on drive train, and two year maintenance on the Jeep Rubicon.
Dec 23, 2025
Response from current dealership:
Thank you for choosing Sun Toyota!
They called. Insisted I drive up there for a test drive. Read their proposal. So
many add ons extended warranty etc I passed. Bought a new one instead from
Hyundai
Dec 23, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
The dealer is very responsive. There is a very showy show room stuff like that. Unfortunately, this vehicle is already sold before I actually made it out there. They did not open their inventory sheets in time to actually be able to alert me that the vehicle sold I’d only known because Caro had told me so The biggest problem with this dealership and I have bought a lot of cars here is they don’t honor their advertised price so expect to pay depending on the cost of the vehicle 5 to 10,000 more plus any service contracts and stuff like that they also don’t honor any deals. They make verbally so be aware of looking at all contracts. I made that mistake And ended up paying 10,000 more than I would have paid. Had I fully viewed the truth in lending if they do not offer you the truth and lending make sure that you were able to look at that before you sign your contract. That’s where I made my mistake
Nov 24, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
Contacted the dealer by email and requested a best price out the door l, to my email, with all fees, and said I did not want to haggle. Repeated emails and phone attempts wanting whatever best offer I had gotten else where. Needless to say I blocked any further correspondence and shopped elsewhere. This is why people hate car dealerships, they can't be honest and just sell a car. I was ready to drive 100 miles and purchase a truck, but they wanted to play games. I would never consider them again or reccomend them.
Nov 24, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
Oct 28, 2025
Response from current dealership:
Thank you for choosing Sun Toyota!
Sep 19, 2025
My experience was less than positive. I inquired as to the "VIP" price they offered on the CarGurus website. I contacted them through this site
as I did not want to give my phone number out allowing them to call me constantly. The sales rep, Taj, would only supply this "VIP" price if I
sent pictures of my current vehicle, VIN number, and phone number. I felt I was already being harassed just for asking one simple question.
Needless to say, I purchase an automobile for another dealer.
Oct 28, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
Oct 28, 2025
Response from current dealership:
Thank you for choosing Sun Toyota!
Dealer changed the base price by over $2000 after I stopped in to test drive the vehicle. On top of that, they added all of their dealer fees in addition to
the normal tax, registration, and title. Their total
price out the door was more than 30% higher than the price listed on CarGurus. Very deceptive.
Oct 28, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
First off, I was an out of state buyer trying to work a deal on a Toyota Sienna. I called and spoke to salesman who seemed helpful. We called on a Tuesday and the salesman said the vehicle was being serviced and that he would grab it as soon as it got done being serviced to put hands and eyes on it to check it out for me. I told him ai was extremely interested in the vehicle. He offered to take photos of the vehicle and do a walk around video of the vehicle for me since I would be buying from out of state. He assured me he would get them as soon as it came out of service. The end of day came and he had not returned our call or provide the information to us. I called Wednesday morning to continue working out a deal and he said he was getting me numbers together. In between our couple of messages back and forth he advised me that my vehicle had been sold. I was not happy. I would have gladly put a deposit down had he followed through from the previous day. Poor service.
Oct 28, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
Both the sales person and sales manager were beyond rude. I asked them about a bogus fee they tried to tack on. They called it their protection package. It was $2995 extra. They wanted over $50000 far a truck that they were selling for $42,997. Also a PTA fee??? A private tag agency fee for $399. Also their Doc fee is $1,298. That's the largest Doc fee I've ever heard of. When I told them they were running a scam. They said and I quote, We sell 1000 cars a month, likely do to our low prices. Just because 1 person doesn't agree isn't going to affect us one bit. I will never purchase a vehicle from them.
Oct 28, 2025
Response from current dealership:
I am so sorry to hear about your experience at Sun Toyota. Please contact Miguel Rodriguez, General Sales Manager if you would like to discuss your experience. 863-605-2698.
May 7, 2025
poor experience.
Had communicated VIN # and condition of my vehicle for trade. She checked with the manager and
emailed me a range of trade in value there. However after I drove over 2 hours to make a deal I was
offered 2K below the said reange even tho they admitted my car was emaculate.
The whole experience was hokey with them calling in second tier manager, then the head manager,
etc
Continued trying to sell me warrenty package even tho I told them up frnt NO
I told them a cash deal was there's if they but met the minimum trade in that was emailed to me but
they refused.Ickey feeling the whole time as if they were not above board.
on 5/5/2025, I contacted Sun Toyota based on a car I found
on Car Gurus: A 2022 Lexus ES350, VIN:
58ADZ1B18NU135072. The price on the Internet was
$35,235, minus a $750 VIP discount, for a total of $34,485.
Add to that the tax, title, and registration for $2990, the total
due should be $37,475. After driving out there to look at the
car, they started negotiations at $45,000 which was
ridiculous and clearly a bait and switch. I called them on that
and they finally got down to $41,000 and refused to remove
the "Optional Warranty" that costs $3,000. I feel that they
are dishonest, disingenuous, and negotiated in bad faith.
You should not be forced to buy a warranty that you do not
want. That forced upcharge really means they are selling
the car at an inflated price and they are just wasting the
consumer's time. Steer clear of these shysters.
Sticker price for vehicle was $6,000 more than advertised - If you don’t tell them the “online” price you saw, they will sell it at sticker price. Any online price you see will have ~$10,000 added onto it (taxes, dealer fees, and a $4,000 protection plan that they are not interested in negotiating) They tried to stick me with over 800/mo payment even though I worked them down to around $400. This dealership preys on the weak - its where they make all of their money. To get even relatively close to the price they advertise, it takes going through 2 high-level salesmen and hours of making you sit while they work and talk behind the scenes. If you get your vehicle appraised, they will essentially hold your keys hostage until you want to walk. They use every slimey sales trick in the book for none other than trying to get the most money out of you as possible. Don’t fall for the low advertised prices and their “lifetime warranty” everything about this dealer is a gimmick and shady.
Sales person WOULD NOT provide a “amount to be financed” after a $10,000 down amount, wanted us to drive three and a half hours one way just to test drive and “run the numbers” ridiculous! We just needed the amount to be financed for our credit union. If you can’t provide the out the door price I would never shop at that kind of dealership.
Jan 8, 2025
Multiple people tried to contact me multiple times by means I told them not to. Then they were rude when I said I wasn’t interested in the vehicle due to an after market feature it has. I won’t use this dealership.
I went to Sun Toyota and worked with Tyler & Perry. I walked in later in the evening only wanting to see this vehicle as I was sick of the dealership runaround I had everywhere else. Tyler worked with me and understood what I was looking for, no bs, the car was exactly what I needed and the staff and team couldn’t have been more reasonable and fair. Very happy to refer anyone to Sun Toyota.
Oct 13, 2024
We did buy this car. Salesman was great, but price is not accurate it was actually $4 k more unless you qualify as VIP
Aug 25, 2024
Very good experience,hope I will see them soon
Aug 24, 2024
They replied quickly but their sales staff will not quit texting even after the vehicle sold
Aug 9, 2024
Was told they would contact me when I reached out several times after the first time I initially made contact. Frustrating level of follow up.
Jul 30, 2024
Terrible dealership and practices the salesman and
management were not honest in their negotiations
and were caught several times pushing fees which
they claim are mandated and recognized
throughout business. Very rude management and
as of yet was unable to resolve anything.
The vehicle I inquired about was gone. I liked the one I test drove but wasn't given much
detail as I was looking to see what was out there. I also thought that what they told me they
would give me as a trade offer for my car was much to low as I have now been told that I
could get three times the amount by a different dealership. I like the fact that you offer the
bumper to bumper to the purchaser of the car for the whole time they own/finance it and
window tint also. If this is the case I would do business but would need to match the other
offer for my trade in
Show older dealer reviews 265
Laughably, misleading, advertised sales price. they say they are selling their 2020 Raptor for $53,000 and when I go in to the dealership, their base price before anything is $55,000. After taxes tag title and everything else they show me an offer with an out the door price tag of $65,000! We are talking 12 grand over their advertised price. They have a warranty that is almost $4000 and when I told them to remove it they would not, so it’s obviously built into their pricing so in reality they should be listing this truck at $57,000. The truck will sit for a long time because of this sales tactic. Good luck.
Feb 14, 2024
Had to go back several times because they didn't detail my vehicle and didn't fill fuel tank as promised. Did it on second visit which happened to be a 2 hour round trip
Dealer was negotiating with an internet buyer while I was actively discussing the financial details of purchasing the car! The internet buyer got the car which was unbelievable to me…I was sitting in the dealership and he sold the car online with no consideration to me! The salesman was as astonished as I was! I’ll never go back to that dealership again.
Jan 26, 2024
The dealer was good experience I just didn’t realize the car had been in an accident and I didn’t want to purchase a used car that’s been an accident. Thank you.
Jan 22, 2024
Everything was great except the ending presentation. Looking at a $31k
vehicle and dealership could get me out the door at a little over $40k+!
Didnât set well and I will stick with a dealership that is more transparent
with their initial price point.
Jan 15, 2024
They were very helpful and patient with me.
Nov 10, 2023
Responded immediately. It was the best car buying experience I have ever had.
Nov 4, 2023
Very prompt considering but transfer fees and protection plan are too high
Sep 16, 2023
Responded quick but then I did not get the vehicle info. Thay I had requested. I bought somewhere else.
Dec 9, 2022
Very good experience
Dec 4, 2022
Sam at Sun Toyota was so personable & really went the extra mile to help make a fair deal. I am so happy with my Solara!
I drove an hour & 45 min to get to this dealership & it was worth every mile! These people are legit!
Thanks Sam!
We loved Sun Toyota! All of the people that helped us, Soteer and Darren in
sales and David in the business office were very nice and friendly. They
contacted us immediately and gave us all the information we needed. Our
car was not ready when we first went over, so they contacted us when it was
ready. This was our best car buying experience by far. We would recommend
this dealer.
Apr 22, 2022
Sales staff was very courteous, knowledgeable, and professional. They answered all my questions and provided a detailed analysis of the
Tundra and during my test ride, pointing out how to use all the new features of the Tundra Limited. However, I was disappointed to find the
advertised price of $54,345 was incorrect, the actual price quoted at the dealership was $10,000 over MSRP.
Apr 25, 2022
Response from current dealership:
Charles
Thank you for taking a moment to share your experience with us. If you wouldn't mind reaching out to me I would like to see what I can do to help you get that new Tundra. Please contact me at your convenience!
Thomas Zanios
Sr. Internet Director Sun Toyota
tzanios@suntoyota.com
727-999-3373
Thank you for taking a moment to share your experience with us. If you wouldn't mind reaching out to me I would like to see what I can do to help you get that new Tundra. Please contact me at your convenience!
Thomas Zanios
Sr. Internet Director Sun Toyota
tzanios@suntoyota.com
727-999-3373
Apr 7, 2022
Awesome very friendly staff. Honest with everything I recommend sun Toyota
Great experience! Honest, knowledgeable, genuine staff, from the salesman, Jacob and the Manager, Clay. Paul in finance was a pleasure to work with also! We bought our Toyota Highlander from Sun Toyota and I highly recommend this dealership! They care about having your business and they have exceptional customer service to go above and beyond for the customer. Wonderful!! If you need a car, go to Sun Toyota in Holiday Florida—awesome dealership, awesome staff, awesome experience!!
Mar 6, 2022
i called to check on a car ,they responded quickly and were friendly and not
pushy.
if the need arrives i would not hesitate to call them again.
Feb 12, 2022
I spoke to Bonnie Bronson who contacted me immediately. We were going to go to her dealership but already bought a vehicle. Bonnie was very pleasant and professional
Dec 9, 2021
They never got back to me after I made an offer????
Dec 2, 2021
Shawn did an awesome job of helping me find the right vehicle. Tray did a great job of working with me on the pricing. They include a lot of things that others charge as extra.
Bait and switch with the added kicker of special service fee of approximately $1800 to be added to the advertised price, not including dealer fees, taxes, and title. This is typical of the large, unscrupulous dealerships, though.
I made an appointment and went to the dealership for a specific VIN. When I arrived I was told that it was undergoing certification, yet had been advertised on their web site and another web site for at least 15 days. The associate confirmed it was just to get individuals in the door. Then they asked to run some numbers for me to give me the "out-the-door" price, before negotiations. That's when all of the fees came out.
Sep 25, 2021
Great
Aug 12, 2021
Thanks Robbie, Lou and Wayne great experience!
Aug 10, 2021
Great experience, wrong car
Jun 29, 2021
Response from current dealership:
Donovan,
Thank you for letting me know what happened. I apologize for Tyler not getting those additional photos as to you as promised. I will have those out to you today. Please let me know if I can help in any way.
Tommy Zanios
tzanios@suntoyota.com
Thank you for letting me know what happened. I apologize for Tyler not getting those additional photos as to you as promised. I will have those out to you today. Please let me know if I can help in any way.
Tommy Zanios
tzanios@suntoyota.com
Jun 17, 2021
Absolutely fantastic.
I walked around the lot for about 30 minutes and not one sales person asked if I needed help. I left and ended up purchasing a car later that day somewhere else
Jun 14, 2021
Response from current dealership:
Kristie
Thank you for letting me know that, and I am very very sorry. I am glad you were able to find a vehicle that meets your needs. If we can ever do anything for you going forward please reach out to me directly for assistance. Again I am very sorry for the experience.
Christine Conley
Internet Director Sun Toyota & Brandon Honda
cconley@brandonhonda.com
813-867-9510 Cell
Thank you for letting me know that, and I am very very sorry. I am glad you were able to find a vehicle that meets your needs. If we can ever do anything for you going forward please reach out to me directly for assistance. Again I am very sorry for the experience.
Christine Conley
Internet Director Sun Toyota & Brandon Honda
cconley@brandonhonda.com
813-867-9510 Cell
First this dealer doesn’t want to remove the sun warrantee fee, the sales guy say it’s impossible, and second at the finance manager office one of the finance manager that wears flip flops was yelling to some employee screaming the f__k word some many times that make the purchase unpleasant
May 21, 2021
Response from current dealership:
Raul
Thank you for sharing this information with me. I am so very sorry that this happened, it is not our culture and I will address this situation. I am available if you would like to reach out to me personally to talk. Again I am sorry this was not a 100% experience for you and I hope to be able to earn the opportunity to work for you in the future.
Sincerely,
If you would like to speak to me personally please contact me directly.
Sincerely
Ferris Hamdan
General Sales Manager
fhamdan@suntoyota.com
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
Thank you for sharing this information with me. I am so very sorry that this happened, it is not our culture and I will address this situation. I am available if you would like to reach out to me personally to talk. Again I am sorry this was not a 100% experience for you and I hope to be able to earn the opportunity to work for you in the future.
Sincerely,
If you would like to speak to me personally please contact me directly.
Sincerely
Ferris Hamdan
General Sales Manager
fhamdan@suntoyota.com
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
May 13, 2021
This by far was my best ever experience buying a car. From negation, to initial meeting, then the closing with finance. Sun Toyota is the absolute best to deal with PERIOD
Apr 18, 2021
I believed that a 2021 Toyota Tacoma would be my next vehicle. I drove to Sun Toyota, and after checking the
Tacoma out, I decided the new Tacoma wasn't what I wanted. It had nothing to do with the dealership, but actually
the design of the truck. I decided on a 2021 RAV4 XLE premium instead. The sales associate Aiden McBride
showed me the "other" vehicle in which I was interested. We test drove the RAV4, I liked it, and I asked for the price
"Out the Door". He delivered a fair price considering the trade and everything included. I gave him a counter offer,
and he accepted, as did I. I was happy with the realistic price, Aiden's excellent attitude, and the time it took to
leave Sun Toyota's property with my new Toyota. Very happy.
Apr 17, 2021
The car was more money then advertised.
$999. For a dealers fee was a lot for a 7 year old used car. The sales person was very rude on the phone. This was not a good experience.
Apr 19, 2021
Response from current dealership:
Hi Claudia,
Thank you for reaching out and sharing your experience. The dealer fee is a set dollar amount, the vehicle does not play into that amount. I would be happy to see if I have a vehicle that meets your needs and budget. Please reach out to me at the store or by email, cmieir@suntoyota.com at your convenience. Thanks and I hope to hear from you!
Clay Mieir
Executive Manager Sun Toyota
Thank you for reaching out and sharing your experience. The dealer fee is a set dollar amount, the vehicle does not play into that amount. I would be happy to see if I have a vehicle that meets your needs and budget. Please reach out to me at the store or by email, cmieir@suntoyota.com at your convenience. Thanks and I hope to hear from you!
Clay Mieir
Executive Manager Sun Toyota
Apr 14, 2021
Great over the phone. I decided to postpone buying
anything.
Apr 12, 2021
I purchased the car. Every one that I came into contact with was exceptionally courteous and
helpful.
Mar 30, 2021
There is a $995 dealer fee added to the price of every vehicle, plus an $1800 fee to cover
scratches and dents. Actual price will be much higher than advertised price and dealer is
reticent to remove the fee for scratches and dents, which is something I have no interest
in.
Mar 10, 2021
Did not have to go into the dealership. As advertised, Sun toyota brought vehicle to my house for a test drive. Liked the car and agreed to price. All paperwork was handled by email, phone and salesman brought final paperwork to the house when delivering vehicle.Overall, satisfied with the purchase experience. Not happy with the constant pressure to purchase their Sun Protection package for almost additional $2K, most of which is useless (paint protection, rust proofing, etc.). Vehicle was sold at the advertised "CarGurus price".
Feb 23, 2021
Reached out to me several times, really looking for a xtra cab !
Feb 19, 2021
They were awesome from the moment I walked in til the moment I walked out with my car
Contacted sun Toyota on Monday and couldn’t prices and pics I wanted till Thursday. After I asked 2 times about fees they were charging the general manager said this conversation was getting to long winded and basically was blowing me off. He was incredibly rude.
Feb 2, 2021
Response from current dealership:
Keith, thank you for reaching out to us regarding your experience. I understand you had questions on the titling and dealer fee and one of my Executive Managers reached out to explain them to you. I assure you that the information he provided was truthful and correctly explained. I am sorry you felt the manager was rude when he reviewed the fee requirements with you. If you would like to speak to me personally please contact me directly.
Sincerely
Ferris Hamdan
General Sales Manager
fhamdan@suntoyota.com
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
Sincerely
Ferris Hamdan
General Sales Manager
fhamdan@suntoyota.com
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
Jan 10, 2021
Good
Jan 9, 2021
Leslie was a real pleasure to work with!
They didn't care if we were there or not. Made an appointment to see car, waited 15 minutes before someone showed up. Not the person we had appointment with. Took car out, told young man we were interested but price was high. He said let me speak with my manager. We waited outside for 10 minutes before my husband went in looking for him. He told us car was priced aggressively, so no bargaining. Will buy a car elsewhere. Would not recommend. Poor service.
Dec 22, 2020
Response from current dealership:
Malinda,
Thank you for letting me know about your experience. I am very sorry it was not a positive one. I would like to address these issues with my staff, if you wouldn't mind reaching out to me personally I would be appreciative. My direct contact information is below. I hope to hear from you and please have a good day.
Sincerely,
Ferris Hamdan
General Sales Manager
SunToyota.com
(727) 897-5505
fhamdan@suntoyota.com
Thank you for letting me know about your experience. I am very sorry it was not a positive one. I would like to address these issues with my staff, if you wouldn't mind reaching out to me personally I would be appreciative. My direct contact information is below. I hope to hear from you and please have a good day.
Sincerely,
Ferris Hamdan
General Sales Manager
SunToyota.com
(727) 897-5505
fhamdan@suntoyota.com
Dec 16, 2020
The initial impression was great .From the intro to the test drive and inspection was flawless . My only disappointment was the time involved from the time I agreed to purchase until we actually finished the paperwork process ... seemed a little slow to me
Dec 7, 2020
I purchased the car. Great customer service, prompt responses. Very professional and easy to work with while dealing with financing.
Nov 8, 2020
Great communication, can buy the vehicle there but I highly recommend.
Oct 30, 2020
This place was great!!!
Sep 18, 2020
Sales person was very knowledgeable and courteous. Sun Toyota has a major plus with their used car warranty
Aug 19, 2020
Did not get the car but my sales person Jackie Olson was great
Aug 17, 2020
Very helpful!
Aug 15, 2020
great
Very helpful and patient care from Mario Ruiz, Jason, Max in sales and finance. I have been looking for a replacement grand caravan for quite sometime and felt very comfortable purchasing a late model van from Sun Toyota. I highly recommend that someone looking for a vehicle, give them the opportunity to obtain your business.
They never contacted me about the car I flagged on line. They contacted me about
a different car, then would not stop peppering me with unwanted emails. Their
internet sales department just sucks! I repeatedly emailed them about the car I saw
in the ad - they always responded with info on a different car.
Based on my online experience I would never shop there in person.
Jul 20, 2020
Response from current dealership:
Harry
Thank you for letting me know about our breakdown in process, I do appreciate it and I am sorry for any frustration you have had. I am here to help, please reach out to me directly and I will be happy to provide any details I can to help you out.
Sincerely,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Thank you for letting me know about our breakdown in process, I do appreciate it and I am sorry for any frustration you have had. I am here to help, please reach out to me directly and I will be happy to provide any details I can to help you out.
Sincerely,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Contact was okay until I asked how much a specific fee was. They completely stopped responding after that. Got a very scammy feel from it.
Jul 20, 2020
Response from current dealership:
Adam
I am sorry that my team was not forthcoming with any information you might need. I will address that with them. I am here to help and will gladly advise any costs, fees or other questions you may have. Please reach out to me directly at your convenience. Thanks!
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
I am sorry that my team was not forthcoming with any information you might need. I will address that with them. I am here to help and will gladly advise any costs, fees or other questions you may have. Please reach out to me directly at your convenience. Thanks!
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Jun 19, 2020
Quick answer to my vehicle
Jun 6, 2020
Great deal took a while but great deal. My sale guy DJ was awesome. Did me a solid!!
May 29, 2020
Awesome dealership. Both Sandy and Patrick very helpful. Patrick was a great salesman ! Not pushy ! Easy going and answered all questions.
Thanks!
The price was 14496 after I was approved for the loan and talked to them over emails and phone about the dealer fees and taxes this price was raised to 16496. And the new out the door price was 18 thousand and something out the door. I explained I am not willing to drive all the was there without a set price so I wouldn't have any surprise cost and I was hit with this. I never got to make to the dealership because of the price changes. I don't know if it was a pricing mistake or they were running game. Although I believe it was the ladder because everything that going on with this pandemic cars are not being sold like before.
May 22, 2020
Response from current dealership:
Thank you for taking the time to share this information with us. I am very sorry to hear about this and the frustration you must have felt. I would be happy to review the numbers and see what happened but I would need a little more information. Please reach out to me directly at tzanios@suntoyota.com or by mobile at 727-207-0025.
Tommy Zanios
Internet Sales Director Sun Toyota
Tommy Zanios
Internet Sales Director Sun Toyota
May 2, 2020
I didn't hear back from them until after the vehicle had sold. Now they keep bombaring me with info on autos I'm not interested in!
May 8, 2020
Response from current dealership:
Paul
I am very sorry to hear about this and the frustration you must have felt. I would be happy to help in any way I can. Please reach out to me directly at tzanios@suntoyota.com or by mobile at 727-207-0025.
Tommy Zanios
Internet Sales Director Sun Toyota
I am very sorry to hear about this and the frustration you must have felt. I would be happy to help in any way I can. Please reach out to me directly at tzanios@suntoyota.com or by mobile at 727-207-0025.
Tommy Zanios
Internet Sales Director Sun Toyota
i came in two days ago and i was dealing with john he was great but the guy above him i canT remember his name was terrible the car was listed at 12998 he told me the car was 16 plus then out the door it was 19700 not only did he insult me but he was also rude to my mother towards the end he told john show me three cars that would be 15k out the door then i went and looked at all 3 and Picked one but not one was 15k out the door it was 17500 18000 and 17000 he’s terrible and made my experience absolutely horrible
May 6, 2020
Response from current dealership:
Rojalio,
Thanks so much for sharing your experience with us. We want our customers to be comfortable sharing good or bad news with us and I’m so sorry that your visit, and the experience with us fell short of expectations.
I would be happy to talk with you personally regarding your visit. Please reach out to me at your earliest convenience, my contact information is below.
I do hope to hear from you!
Ferris Hamdan
General Sales Manager
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
FHamdan@SunToyota.com
Thanks so much for sharing your experience with us. We want our customers to be comfortable sharing good or bad news with us and I’m so sorry that your visit, and the experience with us fell short of expectations.
I would be happy to talk with you personally regarding your visit. Please reach out to me at your earliest convenience, my contact information is below.
I do hope to hear from you!
Ferris Hamdan
General Sales Manager
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
FHamdan@SunToyota.com
Apr 16, 2020
John the salesperson was nice and helpful, but when it came to money the manager was to send an offer, never heard from them
Apr 21, 2020
Response from current dealership:
Dennis,
I am so sorry about the lack of follow up form the manager. The information should have been sent yesterday, can you confirm you received it?
Michael Cobb
Internet Sales Director Sun Toyota
mcobb@suntoyota.com
I am so sorry about the lack of follow up form the manager. The information should have been sent yesterday, can you confirm you received it?
Michael Cobb
Internet Sales Director Sun Toyota
mcobb@suntoyota.com
Spoke with 2 sales man who promised me that they would send me pictures of the truck. Neither Gage nor Leroy sent me the pictures I requested. I reached out to one of the Managers name John, and told him I would still like to do business with them, and if they did have a salesman that was a good Representative of Sun Toyota to have them contact me, and give him my phone number. I never received a call from the good Representative, so I guess they don't have one working there. Would not buy from Sun Toyota ever.
Dec 21, 2019
Awesome!
Dec 18, 2019
The salesmen was very helpful and pleasant. I was disappointed with the extra dealer and state fees, but I guess that how they do it in Florida. We bought a beautifully clean car to take back to NY.
I have been coordinating with them directly for a Lexus SC430. They told me it was in the shop recalled for an airbag service. Once notified to was ready. I drove to thier location within the hour of being notified the car was in the dealership. they sold it to another customer while I was enroute. Not ethical nor was it fair to me since they new o wanted the vehicle. Very poor on thier part. And thier agreed says it all. Very disappointed I how they managed this notification. Leading me down primrose path to have it sold within minutes before I arrived.
Nov 26, 2019
Response from current dealership:
GuruNCBNP
Thank you for reaching out to us regarding the situation and I apologize for the frustration. Unfortunately I cannot do anything to rectify this for you, but; I wanted to let you know we acknowledge the shortcoming on our part and again I do apologize.
Regards,
Christine Conley
Internet Director Sun Toyota
Christine@suntoyota.com
Thank you for reaching out to us regarding the situation and I apologize for the frustration. Unfortunately I cannot do anything to rectify this for you, but; I wanted to let you know we acknowledge the shortcoming on our part and again I do apologize.
Regards,
Christine Conley
Internet Director Sun Toyota
Christine@suntoyota.com
Nov 20, 2019
Very helpful and answered super quick
Nov 7, 2019
Wonderful experience. I changed my mind last minute and wanted a RAV4 instead. We worked out a deal via email and I drove in and closed the deal with no hassle. They stayed open an extra 1.5 hours Saturday night for my wife and I to finish the paperwork. This was my first car purchase from them. I will buy again in the future.
Sep 6, 2019
Wonderful online experience
Aug 27, 2019
I went to purchase a specific car that was listed as CPO. When I got there the car had more miles than advertised. I made it all the way through financing and while the car was in detail it was discovered that there was an air pocket in the windshield. How can you certify a car as CPO and not see that problem. Someone had put a sticker over it so you could not see it. I did not want to take the car and have the windshield replaced, so the dealer found another car. By the time the purchase process was over on the second car I had spent 6.5 hours at the dealership. I tried to keep a good attitude, but after that long I had a migraine and just wanted to go home. I left items in the car in my rush to get out and had to go back to retrieve them.
Aug 29, 2019
Response from current dealership:
Terry
Thank you for sharing your experience with us, I understand your frustration and I appreciate you taking the time to speak with me. I do apologize the process took so long, fortunately we found the issue prior to you leaving and safety being an issue, were able to find you another vehicle.
I do look forward to hearing from you in regards to the options I provided to help compensate for your additional time. Please let me know, and if you need anything else I am here for you.
Isaac Quinones
Executive Manager Sun Toyota
Thank you for sharing your experience with us, I understand your frustration and I appreciate you taking the time to speak with me. I do apologize the process took so long, fortunately we found the issue prior to you leaving and safety being an issue, were able to find you another vehicle.
I do look forward to hearing from you in regards to the options I provided to help compensate for your additional time. Please let me know, and if you need anything else I am here for you.
Isaac Quinones
Executive Manager Sun Toyota
Waited in excess of a week to obtain an on-line price after making a simple request for an add on. Found the dealer had a $995 fee added and didn't research the sales tax/tag fee for out of state and tried to puch FL fees into the sale. Ended up being over $3k more than advertised..... BAIT & SWITCH and ZERO customer service even after providing them with facts..stated "I'm not agreeing to your price" (?). My price? I didn't price the car, only the taxes and tag fees. I bought elsewhere today...sorry -> not sorry.
Jul 22, 2019
Response from current dealership:
Thank you for the feedback, we list all our dealer fees in the Vehicle Details pages on CarGurus to offer full transparency, but our apologies if this was not seen. Please reach out to me directly if you would like to discuss further.
Victor Montoya
vmontoya@suntoyota.com
727-310-3100 Store Number
Victor Montoya
vmontoya@suntoyota.com
727-310-3100 Store Number
Jul 13, 2019
Awesome customer service!!
Jul 9, 2019
Way too much email sent and drew me in with what I thought was the total price and it was the down payment. I don't like dealerships that do that.
Jul 8, 2019
Called and spoke with sales person. He spoke nicely but when I asked about the vehicle he saud it was being inspected and the price was $1500 lower than now asvertised. It was advertised as $3500 when i called. He then told me he would take my name and he had a few people looking at it. I asked him how much was the dealership fee he told me $1,000 plus taxes and registration. I asked why so high. thats when his voice got louder to tell me rudely it's what we charge. I said other dealership don't charge that much. He began to tell me yes they do and became ruder. I then told him he didn't need to call me back especially because he couldn't explain what the $1,000 dealership fee consisted of. I wouldn't recommend them to anyone because of the salesman was rude, the price jumped up $1500 for the car in less than 2 weeks, and the dealership fee is outrageous.
Jun 27, 2019
Great experience
Jun 23, 2019
Ended up going with a truck closer to home but the staff here were very professional and communicative.
A lot of communication was required, as the personnel at the dealership did not communicate with each other on a timely basis. Am happy with the car, although there was no manual with it. I contacted Nissan over a month ago, and am still awaiting the manual. It's hard to look things up in the online version, and Sun Toyota should have provided the manual.
May 13, 2019
Response from current dealership:
Thanks for reaching out to us, I do apologize for dropping the ball on our side. I spoke with the Used Car Director and he stated he reached out to you and will be ordering the manual for you. I am sorry for any inconvenience and we do appreciate your business!
Christine Conley
Internet Director Sun Toyota
Christine Conley
Internet Director Sun Toyota
Apr 20, 2019
Quick responses. Still thinking about their car.
Apr 6, 2019
Quick response and very helpful
Mar 27, 2019
The car I researched was sold the day prior to me meeting with the dealer, however he showed me another similar car which met my needs. thanks
Mar 12, 2019
Great Dealer. Very helpful.
Feb 20, 2019
Very persistent and ready to make a deal
Feb 1, 2019
overall good experence.
Jan 30, 2019
These guys are great go visit them.
Dec 14, 2018
Awesome
Dec 12, 2018
The sales rep, Sandy Francisco was outstanding. She treated us with respect at all times
and worked diligently over a long period of time broker a deal that met our goals. She and
Joe Talsky even spent 45 minutes after completion of the paperwork to give us a tutorial on
how to use many of the vehicles newer features. I have owned or leased 6 Toyota,s since
1989 in 3 states and this was the least stressful dealership I have ever dealt with. They
seem toput the customer's interest first.
Dec 7, 2018
Responded fast wanted me to drive 4 hours the day they responded and promised that if a bought a new truck I would get a 50 dollar gift card. Wouldn't talk to me about the truck I was interested in it was just "come in to the dealership and we will find a payment for you whether you want the car or not.
Dec 8, 2018
Response from current dealership:
Brian
I am so sorry that your experience was not a good one. I understand your frustration and I personally apologize. I would like to coach to this with my team, if you wouldn't mind reaching out to me directly I would be very appreciative. If we can do anything for you please let me know.
Christine Conley
Internet Director Sun Toyota
cconley@suntoyota.com
I am so sorry that your experience was not a good one. I understand your frustration and I personally apologize. I would like to coach to this with my team, if you wouldn't mind reaching out to me directly I would be very appreciative. If we can do anything for you please let me know.
Christine Conley
Internet Director Sun Toyota
cconley@suntoyota.com
Nov 12, 2018
Nice professional people
Decent follow up, not a lot of answers to my questions, but good communication from several people people at the dealership
Nov 12, 2018
Response from current dealership:
John
Thank you for reviewing us, I do appreciate it! I am happy to hear our communication was good, but; I am a concerned we didn't answer all of your questions. I am here to help, please let me know what I can provide to you.
Also, if you wouldn't mind emailing me directly so that I can review your inquiry and use this opportunity as a coaching tool for my team I would be very grateful.
Thank you so very much!
Christine Conley
Internet Director at Sun Toyota and Brandon Honda
cconley@brandonhonda.com
Thank you for reviewing us, I do appreciate it! I am happy to hear our communication was good, but; I am a concerned we didn't answer all of your questions. I am here to help, please let me know what I can provide to you.
Also, if you wouldn't mind emailing me directly so that I can review your inquiry and use this opportunity as a coaching tool for my team I would be very grateful.
Thank you so very much!
Christine Conley
Internet Director at Sun Toyota and Brandon Honda
cconley@brandonhonda.com
Nov 6, 2018
Friendly, great price, got me in the car I wanted.
Very responsive to my questions. Definitely for the customer, both sales representatives I spoke to (especially Zach) were very accommodating to my needs and very helpful in every way possible. They definitely put customers 1st, especially customers needs and wants. Great experience! Looking forward to doing business again with them! Thank you Sun Toyota and Zach !
Oct 24, 2018
Great dealership.
Oct 14, 2018
They contact me in very nice way and very professional
Funny thing about this dealer: It refuses to negotiate and then when you receive the final offer paperwork, they add a $~1,000 unadvertised dealer profit fee. Then the sales person will give a song and dance on how they must sell at the advertised price because if they don't they will lose money on the car. Basically, everything you've come to hate about dealing with this kind of business.
Oct 6, 2018
Response from current dealership:
Thomas
Thank you for reaching out to us. We do appreciate your time and feedback. I have reviewed the texts between the salesperson and yourself and he was completely upfront with you in regards to pricing, how we price our vehicles to market and the fees, taxes, etc that would be included. I am sorry that you felt we were overpriced on the vehicle, we do strive to be competitive with surrounding areas. If we can do anything for you in the future please let us know.
Christine Conley
Internet Director Sun Toyota
Thank you for reaching out to us. We do appreciate your time and feedback. I have reviewed the texts between the salesperson and yourself and he was completely upfront with you in regards to pricing, how we price our vehicles to market and the fees, taxes, etc that would be included. I am sorry that you felt we were overpriced on the vehicle, we do strive to be competitive with surrounding areas. If we can do anything for you in the future please let us know.
Christine Conley
Internet Director Sun Toyota
Lousy. Didn't even let me know they had sold it. I had to view their website later to see it was sold. And they didn't answer my questions when they had not yet sold it
Oct 3, 2018
Response from current dealership:
Mark,
Thank you for the feedback. I apologize for your frustration on this, I would be happy to review this and if you would please reach out to me personally I would be so appreciative. My direct number is 941-929-5649 or my email at fhamdan@suntoyota.com. Thank you and I hope to hear from you.
Ferris Hamdan
General Sales Manager Sun Toyota
Thank you for the feedback. I apologize for your frustration on this, I would be happy to review this and if you would please reach out to me personally I would be so appreciative. My direct number is 941-929-5649 or my email at fhamdan@suntoyota.com. Thank you and I hope to hear from you.
Ferris Hamdan
General Sales Manager Sun Toyota
Sep 16, 2018
Steven Peake And Carlos the relationship
Manager Were awesome
before, during, and after our shopping
experience. They were very
personable and knowledgeable about the cars
and what we were looking
for. Extremely hospitable toward me and my
family. Made the whole car
buying experience enjoyable and easy. Although
we did not go with the
dodge Journey (our decision once we saw it had
been in an accident) they
showed us a couple of other vehicles and we
decided on a 2013 Nissan
Pathfinder.
We are grateful to Steven and Carlos for an
amazing experience. We will
definitely refer our friends and family to Sun
Toyota and CarGurus
Aug 27, 2018
The salesman count not explain what the $6000
in fees were for. Sun Toyota is not honest. They
add way too many fees. I took my business
elsewhere and would not recommend them at all.
Aug 31, 2018
Response from current dealership:
Anne,
Thank you for the feedback. I apologize for your frustration on this, I would be happy to review this and if you would please reach out to me personally I would be so appreciative. My direct number is 941-929-5649 or my email at fhamdan@suntoyota.com. Thank you and I hope to hear from you.
Ferris Hamdan
General Sales Manager Sun Toyota
Thank you for the feedback. I apologize for your frustration on this, I would be happy to review this and if you would please reach out to me personally I would be so appreciative. My direct number is 941-929-5649 or my email at fhamdan@suntoyota.com. Thank you and I hope to hear from you.
Ferris Hamdan
General Sales Manager Sun Toyota
Aug 15, 2018
It is a hard sell dealership if you go in there you best know what price you're going to bed or you will pay too much so my suggestion is they have a nice selection there large but they play the game of running back and forth to manager super manager happens me there that they give you the best deal ever and many other cars are overpriced in my opinion
Aug 17, 2018
Response from current dealership:
Dan
Thank you for taking the time to let us know about your experience. I apologize for your visit not being the best and would appreciate if you could find a few moments to reach out to me so we can talk. Please contact me at your convenience, I look forward to hearing from you.
Regards,
Ferris Hamdan
General Sales Manager
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
fhamdan@suntoyota.com
Thank you for taking the time to let us know about your experience. I apologize for your visit not being the best and would appreciate if you could find a few moments to reach out to me so we can talk. Please contact me at your convenience, I look forward to hearing from you.
Regards,
Ferris Hamdan
General Sales Manager
Phone: (727) 842-9735 EXT. 1103
Cell: (727) 897-5505
fhamdan@suntoyota.com
Aug 1, 2018
Everyone was very nice & extremely helpful
Jul 16, 2018
Great
Jul 14, 2018
Bought the car the very next day after seeing it on line ! Michelle , Jeff and Desmond were all great to deal with! Drove out happy the same evening.
Jul 11, 2018
Terrible experience.Sales person Arron was very inexperienced.Not willing to negotiate.Then they called back a week later wanting to make a deal.
Jul 13, 2018
Response from current dealership:
Dennis,
My name is Ferris Hamdan, I am the General Sales Manager at Sun Toyota and I want to personally apologize to you for the experience you had while at our store. I am truly sorry that this happened. If you would be willing to speak with me personally my email is fhamdan@suntoyota.com and my direct mobile is 941-929-5649.
My regards,
Ferris Hamdan
My name is Ferris Hamdan, I am the General Sales Manager at Sun Toyota and I want to personally apologize to you for the experience you had while at our store. I am truly sorry that this happened. If you would be willing to speak with me personally my email is fhamdan@suntoyota.com and my direct mobile is 941-929-5649.
My regards,
Ferris Hamdan
Jun 30, 2018
Hasn't gone any further than email correspondce. I live 2hours from dealership, we were back and forth on my trade in allowance and couldn't get a ball park from dealer so why waste the time and driving if my trade value is not what other dealers are offering
Jul 6, 2018
Response from current dealership:
Cari
I am very sorry that we haven't reached back out to you. We would be happy to discuss options and such, and your trade. Please give me a call - 801-597-9776 this is my direct cell.
Victor Montoya
Internet Director Sun Toyota
I am very sorry that we haven't reached back out to you. We would be happy to discuss options and such, and your trade. Please give me a call - 801-597-9776 this is my direct cell.
Victor Montoya
Internet Director Sun Toyota
Jun 28, 2018
Sales person DJ very accommodating
Jun 16, 2018
Great car buying experience, friendly professional and knowledgable, impressive facility.
Jun 12, 2018
Only interested in pushing what they had for sale. Not good at listening to what I was looking for! When I tell you I need a truck that can haul 8k lbs don’t persist on pushing one only capable of 5k lbs!
May 24, 2018
I called the dealer and told them I was interested in this vehicle. When I got there, it was sitting in front and waiting for me to look at it. We sat and talked, then went for a test drive and I liked the vehicle a lot. We then did the paperwork and I bought the vehicle with some financing. The overall experience was good but it takes too long. We were there five hours.
May 25, 2018
Response from current dealership:
Evan - Thank you for taking the time to share your experience! I am glad the overall was good, but; I am sorry that you had such a long wait.
If you come by the store please stop at our fabulous cafe for lunch on me. Just print and bring this with you and please say hi if I am here. Would like to thank you personally for your business.
Christine Conley
Internet Director Sun Toyota
If you come by the store please stop at our fabulous cafe for lunch on me. Just print and bring this with you and please say hi if I am here. Would like to thank you personally for your business.
Christine Conley
Internet Director Sun Toyota
May 15, 2018
Well we didnt get the Impala but have gotten a much nicer car. They were
great people to work with and made our car buying a great experance thank
you.
Apr 27, 2018
Helpful and easy to work with
Apr 24, 2018
great place. I missed out on a nice truck. my fault
Apr 21, 2018
Very helpful.
Apr 16, 2018
Great !!
Apr 3, 2018
the car was as advertised
Apr 3, 2018
Really great guys to work with.
Mar 29, 2018
Very ,
Helpful , called me back when they said the would. Everything we talked
about on the phone it what we received when we arrived and purchased the
car. Our sales person was amazing, he stayed after his time to work to make
sure we got taken care of. We would definitely recommend.
Mar 26, 2018
While I didn’t end up purchasing from Sun they were very responsive and sent me information I requested
Feb 25, 2018
Contacted quickly. Was then told vehicle was sold and asked if something else interested me. Then got 2 more emails from different people who asked when I wanted to see the vehicle. Advised I was told the vehicle was sold, the response was it still shows in inventory. This was all in a 30 minute period. The last response I got was they had it but it was inno condition to sell
Feb 28, 2018
Response from current dealership:
Ken,
Thank you so much for reaching out to us regarding your experience. I am very sorry for the confusion in regards to the vehicle you inquired on. Unfortunately if a vehicle sold in the morning, yet may show on the website until the following day and that person may not realize it has been sold.
I am truly sorry for this and if there is anything I can do for you, or another vehicle I can provide information on, please let me know.
Victor Montoya
Internet Director
vmontoya@suntoyota.com
Thank you so much for reaching out to us regarding your experience. I am very sorry for the confusion in regards to the vehicle you inquired on. Unfortunately if a vehicle sold in the morning, yet may show on the website until the following day and that person may not realize it has been sold.
I am truly sorry for this and if there is anything I can do for you, or another vehicle I can provide information on, please let me know.
Victor Montoya
Internet Director
vmontoya@suntoyota.com
Feb 12, 2018
Excellent very professional and courteous
they wholesaled the vehicle before I could get there. There times they disappointed me.
Feb 13, 2018
Response from current dealership:
John
I am very sorry for the inconvenience to you regarding the vehicle being wholesaled. We list all vehicles as soon as possible in order for our customers to be able to see what we have available. Once it goes in the shop a vehicle may have issues that we were not aware of when we took it in, those issues may not be able to be fixed or may have a cost too high to pass on to the customer. We certainly don't want to sell a vehicle that is not safe to drive, or to not disclose any issues. In those instances we will pull them out of inventory. To that point we should have told you prio
More ...
I am very sorry for the inconvenience to you regarding the vehicle being wholesaled. We list all vehicles as soon as possible in order for our customers to be able to see what we have available. Once it goes in the shop a vehicle may have issues that we were not aware of when we took it in, those issues may not be able to be fixed or may have a cost too high to pass on to the customer. We certainly don't want to sell a vehicle that is not safe to drive, or to not disclose any issues. In those instances we will pull them out of inventory. To that point we should have told you prio
Jan 26, 2018
I was told the vehicle was sold, but I just received an email yesterday that the vehicle price had dropped and the vehicle is still showing up on Car Gurus everyday.
Jan 23, 2018
Quick, friendly service. No run around or high pressure tactics. Everything
was done by email. Never actually visited the dealership. Responsive to
questions. Willing to make a deal -- and I bought the car.
Jan 22, 2018
Spoke with them on the phone and they were suppose to email quote. The
quote was never received. Purchased a 2017 from another dealer who was
more responsive and ready to make a deal.
Jan 24, 2018
Response from current dealership:
Cathy,
Thank you so much for reaching out to us. I am truly sorry you didn't get the information you requested. I would like to use this as a coaching opportunity for my team. If you wouldn't mind emailing me your information directly so I can look into this further I would greatly appreciate it.
Again I am very sorry we didn't give you the experience you deserved and if I can do anything in the future please let me know.
Christine Conley
Internet Director Sun Toyota
cconley@suntoyota.com
813-867-9510
Thank you so much for reaching out to us. I am truly sorry you didn't get the information you requested. I would like to use this as a coaching opportunity for my team. If you wouldn't mind emailing me your information directly so I can look into this further I would greatly appreciate it.
Again I am very sorry we didn't give you the experience you deserved and if I can do anything in the future please let me know.
Christine Conley
Internet Director Sun Toyota
cconley@suntoyota.com
813-867-9510
Dec 17, 2017
Nice but too far
Oct 30, 2017
positive experience generally, but took way too long to finish
paperwork, and dealership was not considerate of time constraints,
even after making that very clear
Oct 31, 2017
Response from current dealership:
Thank you for letting us know about your experience, I am very sorry that your time was not valued. We do appreciate the opportunity to earn your business and will use your feedback as a coaching opportunity. Please let me know if there is anything else I can do for you.
Regards,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Regards,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Oct 28, 2017
The salesperson was very nice and showed me a couple of vehicles. I was
surprised at how dirty the inside was of the first vehicle was including food
crumbs on the floor and seat. The audio screen was covered in some kind
of greasy film, probably cleaner not wiped properly. Even the salesperson
seemed surprised on the condition. I would have expected the dealer to
have checked the vehicle before showing it. The second vehicle I was
shown had part of the 2nd row seats not mounted on the rails but sitting in
the back of the vehicle. When I asked why the seats were not mounted, the
salesperson did not know. I was told that the vehicles are sold as is after
inspection. I asked the salesperson for the best price, and she just showed
me the price listed on the computer for the vehicle. After I left, I sent a text
to the salesperson and asked if they could provide the best OTD on the two
vehicles I saw and as of the writing of this review I still have not received a
response.
Oct 30, 2017
Response from current dealership:
Thank you so much for sharing your experience, I am sorry that it was not all that you expected, or deserved. If you would like to talk with me personally hopefully there is something I can do to help. We would also like to use this as a coaching opportunity for our team.
Warmest Regards,
Christine Conley
Internet Director
christine@suntoyota.com
Warmest Regards,
Christine Conley
Internet Director
christine@suntoyota.com
Oct 23, 2017
prompt and attentive
Aug 24, 2017
Responded and the car was available not a bait and switch.
Aug 16, 2017
perfect
Jul 10, 2017
They was the only one out of 4 dealerships that had the actual car that was advertised. Everything was good with the making of the car deal and dealing with the salesman the only exception was financing took way to long. Should have been there about 2 1/2 hours was there for 4. But I would still recommend this dealer.
Jun 30, 2017
Although we didn't buy from them, they responded quickly to our inquiries and were very professional.
Jun 28, 2017
Dealer was helpful in answering my questions.
Purchased a great car. The price & people were good; however the purchase
process took way too long considering it was a cash deal that had already
been negotiated before I arrived.
Jun 17, 2017
Response from current dealership:
Don
Thank you for taking the time to share your experience. We do appreciate it and I am very sorry for the length of time it took us to complete your purchase. If I can do anything for you in the future please reach out to me directly.
Regards,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
Thank you for taking the time to share your experience. We do appreciate it and I am very sorry for the length of time it took us to complete your purchase. If I can do anything for you in the future please reach out to me directly.
Regards,
Christine Conley
Internet Director Sun Toyota
christine@suntoyota.com
They could never find the truck then they decided they must have sent it off for auction
Apr 17, 2017
Response from current dealership:
Thank you for reaching out to us in regards to your experience. I am sorry that the truck was unavailable. As can happen we will post all new acquired trades on our site, however; sometimes there are issues when it goes through the shop for safety / mechanical inspection. Again I am sorry the truck was not available, with over 400 pre-owned was there something else we could get you information on?
Victor Montoya
vmontoya@suntoyota.com
Victor Montoya
vmontoya@suntoyota.com
Mar 23, 2017
They went above and beyond to make sure my
experience was a great one. Thank you
Monique!!
Feb 13, 2017
Immediate response, answered question asked, didn't bother me again after I acknowledged price was out of my range. To me, this makes a perfect exchange.
Feb 16, 2017
Response from current dealership:
Thank you so much taking the time to share and I am sorry we weren't able to make a deal! Please keep us in mind if we can do anything for you in the future.
Christine
Christine
Jan 22, 2017
Great I want great deals
Jan 14, 2017
The e-lead sales team was very helpful from the beginning. While I never ended up going to test drive the car I was interested in (I moved forward with another purchase), Lee in the sales department answered every question I had (I had a ton of questions) in a timely and professional manner. I would definitely consider doing business with this dealer in the future.
Dec 7, 2016
Very good
Oct 9, 2016
HUGH bait & switch, offered a deal with great warranty then get song and dance after they signed the bank draft in their name. would have gone to dealer in Clermont and bought 2011 with less mileage but with warranty they offered I went to Sun...HUGH mistake.. This is a Morgan auto group company so may want to check this before you deal with one.
Sep 30, 2016
Easy to work with! They did exactly what they said they would do! Patrick Sacca made this the easiest car purchase we have ever made, and at the best price we could find on the Greater Tamp/Sarasota area.
Sep 30, 2016
we had to drive 65 Miles to Sun toyota, we called to tell the sales person
we would be late , but we were on our way.He never though to check the
availabilty of the car, it had been sold the night before. round trip 130 miles
was a waist of time. I'll never go back again!
Aug 24, 2016
Salesman was nice on the phone. However, after indicating my interest in a vehicle, I was bombarded with multiple emails and phone calls everyday. I was very interested in a vehicle, but the pushy manner in which they operate completely turned me off to the deal.
Jul 24, 2016
Very good
Jul 24, 2016
The guy contacted me a few times via internet, so I went by there which was out of the way for me. He wasn't available to show me the car. Another salesman was assigned to show me the car. We couldn't find the car. I left. I bought a car that day 10 miles down the road
Jul 23, 2016
The sales experience was a great one. Marc took the time to show us the
vehicle, explain its features, came with us on a test drive, and answered all of
our questions. We never felt pressured to buy. Everything seemed to be
done fairly and honestly. Great salesperson, and a great auto shopping
experience.
Jul 12, 2016
Great communication , very friendly sales staff . Outstanding warranty that came with the vehicle , 20 years / 200,000 miles, unfortunately the Highlander sold before I could commit.
Jun 18, 2016
The representative was courteous and professional.
Jun 11, 2016
Looked at & test drove. Vehicle is nice but priced to high.
May 29, 2016
Dealer sales person was attentive & knowledgeable. However the dealership itself wants to charge about $900 above & beyond the advertised sale amount which was not competitive to begin with. I have already found other dealers that charge nothing for paperwork. Do they not see that is a great policy? Who likes to pay for paper work?
May 2, 2016
Contacted by dealer set up test drive time. Had to call dealer back because I noticed on your web page car was no longer available. Dealer then called me back and said car was just sold.
Apr 14, 2016
Pleasant salesman oversold the car on the phone, claimed price drop had
resulted in lots of interest. Upon my arrival, he couldn't find the car and had
apparently never driven it. Eventual test drive was good, we negotiated a
price, manager killed the deal with a pathetic (and false, since I did my
homework and had solid numbers) sob story about cost and loss, and
basically betrayed and humiliated the salesman. BIG waste of time. Found a
pre-certified SL with cruise and nav few days later for same price.
Apr 11, 2016
Great really on top of everything!!!
Apr 2, 2016
Started with just a couple emails. Then
called all hours of the day for a week,
even after I spoke to them stating i
needed more time.
Mar 28, 2016
Best dealer ever
Mar 19, 2016
Good we got it already thank you
Mar 7, 2016
I had asked not to be contacted during my working hours of 8:30 till 5:30. I was repeatedly bothered with calls, and emails. It got to the point where I felt like I was being harassed. I had originally made an appointment to meet with a sales person, and after all the calls and bothersome email, I decided not to deal with this dealership....they were too pushy and that only evolves into a bad deal!
He responded the next day to invite me
to visit and take the car for a test drive. I
had a change of plans and am not in the
market for a car at this time.
Nov 16, 2015
Response from current dealership:
Thank you for your positive feedback! We were happy to assist you and invite you for a test drive. We hope to see you again when you are ready for a new car!
Oct 21, 2015
Excellent
Oct 23, 2015
Response from current dealership:
Thank you, Rickie! We appreciate the five-star rating!
Aug 11, 2015
I did not get my $25 gift card and had
trouble getting my plates . Not explained
well enough.
Jun 18, 2015
Very helpful and professional. We feel we got a good deal. It was
great not to have o factor in the dealer prep fees into our car budget.
Mar 2, 2015
Bought the Honda at a fair price. Very good experience with this dealer.
Feb 3, 2015
Very happy with this dealer, they have knowledge and they know
how to do it, my transaction took lees then 2 hrs.
Nov 11, 2014
A fine organization from the managers to the sales staff
Oct 18, 2014
great experience
Oct 19, 2014
Response from current dealership:
Dennis, we are so pleased to hear that you had a positive experience with the dealership. Thank you for taking the time to share it!
Jun 10, 2014
Efficient, consistent, thorough, and
helpfully educated
May 14, 2014
Brian emailed me regarding a 2006 Pontiac GTO I
inquired on. I communicated with Brian on a Monday, 5-2-14, he
promised pictures of the inside of the vehicle. He responded 7
days later with news the car had JUST been sold. As a customer I
am very disappointed with quality of service. RATING is an "F" for
Failure to come through with their word!
May 12, 2014
Good, quick service.
Mar 23, 2014
Great Staff of People and a consumer friendly business model.
Feb 18, 2014
the best toyota dealer in pasco county.
Oct 31, 2013
Great
Oct 17, 2013
They got back to me immediately and then followed up.
Oct 2, 2013
Worked with me
Jun 30, 2013
Good experience.
Mar 21, 2013
Ok
Oct 29, 2012
Sales person responded via email only per my request. Sales person
was very accommodating with my request for information.
Jun 17, 2012
I give them a 5 star rating. They were more than willing to meet my needs and negotiate on their asking price,
.