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Today 7:30 AM - 5:30 PM (Closed now)
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Steve Faulkner Ford
About Us
In November 2020, S.F. Automotive Chanute LLC - Steve Faulkner Ford - became the new proud owners of Merle Kelly Ford est. in 1961 and continues to put customer satisfaction as the top priority in the ever-changing automotive sales and service experience. We carry a large selection of F-150's, Crossovers, and SUV's. If your needs are Super Duty Truck, Heavy Duty Trucks, Commercial Vehicles, STEVE FAULKNER FORD is your dealer We offer a nice selection of pre-owned vehicles, including Ford Certified Pre-owned Vehicles that come with a Warranty and Peace of Mind when you drive off of our lot. You can finance your new or pre-owned vehicle with our in-house Finance Department. They will make it easy for you to drive away in your new vehicle.
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Today 8:00 AM - 6:00 PM (Closed now)
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3501 S Santa Fe Ave
Chanute, KS 66720
Our Amenities
- Amenities coming soon!
Service Info
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Dealer Reviews
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Show older dealer reviews 34
Nov 11, 2021
Very nice over the phone answered all my questions
Oct 8, 2021
Saleman was very professional and stood behind his word! They took extra time to get the vehicle clean and ready for the road!
Aug 8, 2021
They contacted me. Then followed up.
Nov 28, 2020
We contacted Merle Kelly about the 2020 Ford F-150 X L SuperCab
4WD truck. Scott Ewan got back with us and was very helpful through
the whole process. We recommend Scott and Merle Kelly.
Jul 6, 2020
Drove 93 miles and when I arrived informed me the truck sold the day before. Said they sent an email but I
never received. Then started talking about other trucks available and recommended a place to eat. As you
can tell I was not very happy!
May 20, 2020
Helpful honest informative. Very customer oriented
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Apr 1, 2019
I was contacted and told the truck was sold. The salesman said he would contact me if and when the got another one in.
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Feb 13, 2019
Responded very quickly to our inquiry. Sales staff very courteous, answered our questions, not pushy, took time necessary was not in a rush. Even though we did not buy this vehicle they were very polite.
Jan 14, 2020
Response from current dealership:
Thank you for the kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Joey Clark the salesman at Merle Kelly Ford did email and call me promptly. He gave me the information I needed to take the 100 mile drive to look at the car. It was everything he said it was and I purchased the car from him. Joey and the rest of the staff at the dealership did a great job of handling the sale and preparing the car for me to get it back home the same day.
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Jul 26, 2018
Contacted me several times but was never pushy. Very polite, extremely
helpful. I would contact them for our next vehicle purchase
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Jun 20, 2018
Very good experience! Bought the car and love it! Adam was knowledgeable about the vehicle very helpful! Highly recommended!!
Jan 14, 2020
Response from current dealership:
Thank you for the 5-star rating and kind words! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Adam was very informative and helpful and everyone we talked to were
so nice. We got the vehicle we wanted in our price range.
Jun 20, 2018
Response from current dealership:
Hi Kat - Thank you for the 5 star review and the kind words. All of us at Merle Kelly Ford, along with Adam Weilert, appreciate it!
Dec 29, 2017
Quick response but the car was sold.
Jan 14, 2020
Response from current dealership:
Thank you for the review! We appreciate you taking the time out to respond and share your Merle Kelly Ford experience!
Dealer answered questions in a timely manner. Very knowledgeable
about vehicle features and the purchasing process was flawless.
Nov 6, 2017
Response from current dealership:
Thank you for the kind words and the 5 star review!
Oct 5, 2017
Good company to work with, very friendly, timely communication and helped me get the car I bought from Kansas to Texas. I got a great car at a great price, my only complaint would be the company they used for the car transportation. When I received the car it was very muddy and had mud on the inside. Obviously this is not the dealerships fault but I would just make sure if you have your car shipped out of state to verify the ratings and experience on the shipping company.
Nov 6, 2017
Response from current dealership:
Thank you for the kind words and the 5 star review. We're sorry to hear about the way the transportation company handled the delivery of your vehicle. We have spoken with them about this issue. If you ever need anything, please give us a call or e-mail. Thank you!
Jun 1, 2017
Response from current dealership:
Dragster12 - Thank you for leaving us a 5 Star Review and a quick couple of words about your experience. Hopefully we can continue to earn your business. - Merle Kelly Ford
Jan 18, 2017
Response was quick. Never moved forward with a deal
Oct 3, 2016
Josh scott e-mailed me, left voicemail, very friendly, courteous,willing to accomodate however he could.have not decided on my end what i want to do yet!
Aug 29, 2016
Worked with David Hart. He was very great through the whole process. The folks at Merle Kelly were top notch.
Mar 30, 2016
they would radther loose a lot of $$ instead of helping out a local and giving them a good deal...they take them back to the auction and loose $$ there because I go to the auctions all the time with a friend dealer and there is an averaghe of $3500 loss on newer trucks.
Apr 1, 2016
Response from current dealership:
Steven, I would like to talk to you about your experience at our dealership that led to this poor rating. Every customer is important to us and I want to make sure everyone is well taken care of when they visit us here at Merle Kelly Ford. Please contact me directly at your earliest convenience. Thank You Rusty Litzel General Sales Manager direct line 620-431-8493
Jan 14, 2016
Contacted me right away. Followed up
with me also, but I had purchased a car
from another dealer.
Jan 18, 2016
Response from current dealership:
Thank you for the kind words Catherine! If you need help with anything or looking for a service provider, we would be happy to help! Thanks again!
Rusty, the General Manager, and David
Hart, the salesman were respectful and
great people to work with.
Dec 7, 2015
Response from current dealership:
We really appreciate the business Mr. Biggs. Thanks for the kind words and let me know if you have any questions or concerns with your car . David Hart
Apr 15, 2015
Fantastic dealership to workwith very prompt and knowledgeable
Mar 7, 2015
They were very helpful . And David was a very nice and helpful salesman . I would highly recommend David and Merle Kelly Ford
Dec 18, 2014
The car looks better in the photos. Striping on the vehicle is intermitten and on the front passenger side bumper cover paint has peeled off. The dash is cracked in two places and the driver door only un locks manually. The vehicle had been in a wreck and the dealership didn't know until we asked for a car fax report. The sales person made the comment when I mentioned the difference between the photos and in person, "that's only cosmetics". Which happens to be a important factor in a lot of carbuyers decisions.
May 9, 2014
Good place to Buy