Group 1 Toyota Southwest Houston

They were very prompt in replying and answering all the questions about the vehicle I was interested in. Ask to schedule an appointment to test drive

Great 👍

The car was sold and I wasn't informed. Waited a week to find out it was sold, really disappointed because I wanted the car

Very nice

responded quick but i got busy

Wish I would have been told convertible top was not working when I called in about the vehicle. Friendly claimed unaware top not operable. Had to drive over 60 miles, didn't appreciate that.

Great

Truck was already sold when I got there for a test drive. No one informed me until I walked in the door.

I found the car I was looking for at a price I was willing to pay. I contacted the dealership, and they got back with me right away. Since I was in another state, they recommended to me that I have a third-party inspection company check out the car before I purchased, which I had intended to do, but it was nice that they suggested it. They made the vehicle available to the inspector, and that went well. Negotiating the price was simple and straightforward. I pick the car up in Houston on the 13th.

Very quick response and very helpful

This dealership is so responsive. Unfortunately, the vehicle that I was interested in was sold out

They call me right away!!

Very Nice, I found a better deal

It was an excellent experience doing business with them will work with them again

Scammers, they lie when a cheaper vehicle shows at their location. When you get there they say it's sold. Reason, to sell you an expensive vehicle..

Perfect! Great company service !

They did a great job, responded quickly, gave a good trade in value, and the dealership was quite nice.

Their advertised price was different and changed from the quote received!! The price was in the 19000 range, when i was contacted the price change was around 3000 more.

Fast and professional response to my inquiry regarding the particular vehicle that I was interested in

Lovely

Excellent in helping with the car, good service and responsible. I would buy from them again!

Great

Responded quickly

Excellent!

Good

Great dealer, got me into the car I wanted at a fair price.

Very friendly & helpful.

I had already heard from another dealer before receiving any word, and bought elsewhere. When I did receive a response, there was no mention of the car i inquired about.

Dealer responded quickly to our inquiry on a Thursday night and we picked up the car Friday morning. Dealer was nice enough but not over friendly, which was fine because we knew he wasn’t trying to kiss up. Very quick and easy process.

Easy, fast and very good! Got in at 5:15 pm got out at 8:10 pm with the truck I wanted. No sales pressure just straight to the point

They responded quickly to my email, scheduled a test drive for the next day. Bought the traverse that day, my only negative was the issue of the date of when they said it would be ready and it wasn’t. They did redeem by getting me a rental until my vehicle would be done. Still 5 stars.

Raul, car technician guy from "internet sales" was great. He seemed honest and transparent. Everyone else I dealt with pulled basic and tacky sales tactics. From the sales manager to the financing guy, they all clearly just wanted to get the most money out of me in any way possible. I'm guessing this happens almost everywhere but I was really disappointed to experience it firsthand. In the end, I got the car I wanted and I negotiated my way through most of it probably because I also work in sales and I could spot the lies and misleading statements. I also asked friends and family about their experiences at dealerships so I knew what to look out for. Don't come here unprepared and make sure you read everything and ask many, many questions. Try financing elsewhere first to have comparisons. There is so much advice out there to make sure you don't get a bad deal, I was in a rush so I did end up compromising on some things.

Wey professional and willing to negotiate a fair deal.

Good

Prompt and you can do everything online, so you don’t have to go in and wait for hours.

Raul was super nice and helpful! So happy with my car!

This dealership was Not terribly responsive. They never contacted me regarding my inquiry. After I contacted the dealership I felt like I was doing all the work. I am an out-of-state buyer and Shad asked me to “just fly in” the day after Christmas if I wanted to buy the car rather than make arrangements with me prior to my arrival. I explained I was happy to complete the financial part and make a deposit but didn’t want to travel 1,000 miles without a guarantee. Shad suggested we wait several days and see if the car was for sale. Great price for the vehicle, but the people were difficult to deal with. Ultimately, I bought a car elsewhere.

After contacting the dealer via CarGurus, I received an email and phone call from Marc at Sterling McCall about 10 minutes later. I didn't expect to have some free time the next day, but things worked out and Marc had the car parked out front for me as soon as I arrived to the dealer. He was patient with my need to ask questions and think things over. My only complaint is that the estimate monthly payment sheet didn't quite match the finance office's numbers, but everyone was eager to answer my questions and explain why. I didn't feel pressure to buy the car, and I received a pretty good deal for my trade in. Its been less than a week since I got it, but I absolutely love this car!

Very friendly understanding and knowledgeable

I don’t know how long this car sold for someone else before I saw it on Cargurus. When I saw it and requested an appointment to buy this car, they emailed me to inform me that they already sold it. They should take this deal out after the purchase is finished. Anyway, they responded quickly.

I was treated well by salesman named Fred. We were able to agree on a good price and I purchased a Camry

The salesperson was very good. Quick communications. The. vehicle was as described and what i expected, very pleased. The finance process took to long. Almost two hours and i was paying cash - no financing. Reminded me why i hate dealerships - i had used an online service for my last vehicle and it was great and they delivered right to my home. Dealerships need to start focusing on expediting the process or online delivery will take over. Just to long of a wait to give them your money - makes no sense

They contacted me to let me know that the car was sold.

They are great dealer

Puis was an excellent salesman I’m very pleased with his service from the beginning till the end. A score of 10 out 10 for him.

Bought the truck. Giane Pugh was amazing. Best car buying experience ever. Can't recommend her enough. Barry B.

Great

Sterling Mccall was fantastic as always. They got back to me with regard to my inquiry within about fifteen minutes and answered my questions immediately. The answers were not what I had hoped (car was listed as a manual, it was in reality and automatic) to hear, but they still followed up immediately and it truly seemed like they cared.

Pleasant staff, friendly service, straight forward negotiation with no surprises. I am in my mid 50's and this car buying experience was probably one of the best car buying ventures I have ever had...

The sales man where trying to sale me the car for a little more than what CarGurus had in list as fair deal . But what really blow my mind is that I have l 695 credit score never broke contract. Never had late payment , everything paid off. And they where trying to finance me a 11.7% interested . I asked why he said the car was to old , and that was the best they could do. They later try to work with me but I was seeing to much shady people . If you want to buy from here , do your homework and hang on to your wallet .

Such a great help. Did as much as they could to help and make sure you leave with the car of your dreams.

Replied in a timely manner, very personable and helpful. Provided all information requested and offered to work with me in getting car inspected since I live in another city. Offered a hold on vehicle by my placing a deposit on the vehicle and stated it was refundable if I did not chose this vehicle. overall great response time and very helpful.

Great Experience! Ahmad was an Excellent Salesman!!

Great experience

It was a good experience. The sale's person Ahmad, he did a great job.

Great conversation.

Fast & easy!

Everyone has been very helpful. The service was excellent.

pleasant easy quick great financing options

Excellent service and very helpful to get the car I was looking for

Great

Very nice

Awesome and FAST service!

Horrible service, tried to sell me a car with a broken Nav screen. Told me it is what it is....this was after I drove to Houston to see it and they said it was in great shape no issues. Hoping I wouldn’t see it...terrible.

Responded with info requested

Was able to assist me in a timely manner.

Professional, prompt and courteous

It was a good experience, professional, courteous, and helpful

Very nice salesperson called. Even though i had already purchased from another dealership, she was polite and professional and asked to be of service for any future auto purchases.

Responded but the car was sold and remained on CarGurus for a while after purchase.

When I got to the dealership, I was treated nicely and all was great. The only problem, is when I went to see the car, it was already marked sold. I was told it was still available

Great communication and transparency.

First time used car shopping in years. Easy to work with.

Fast & Responsive

Before the sale was great ! After sold ! Treated me like dirt ! I was told to bring back for some touch up work , went there , left the car to salesman , thirty minutes later , got a call from him saying the car is dirty , I need to come back get the car wash before the job ! Saying it’s dealer policy ! I threatened to cancel the sale and he said go ahead ! Then he called back in few minutes saying he’s got it washed ! What kind of customer service is that ? For forty years , I bought many cars ! This is the first time I got treated like this ! I will tell all my friends about this !

Excellent

Ahmad is an excellent sales. He is very honest and works with you. Definitely will be back when I need another auto.

Had good communication with a rep. Thanks.

100% Recommended

excellent

Told them that I was not interested because of oil leak issues associated with that model - they will not leave me alone! I told them if I saw something I liked I would contact them again - but they continue to harass me. Would not use them again!

best

Quick respone

We were pleasantly surprised at how nice the staff was at Sterling McCall.

Excellent professional and quickly process to buy the car

I contacted the dealer and got the usual automated email response. I received a call from them the following day but had already decided to move on another vehicle.

Mister Ahmad was really helpful.. I do recommend it!!

Apo and Ahmed were outstanding. Car was delivered to my house! I did not expect this with a used car but I got it. Dealership addressed relevant issues with vehicle as well, front end and some and flickering lights. All is well. Good truck, good price, good service. What more are we looking for in a dealership? Thanks guys for a great buying experience.

Quick response. The Sales Manager was courteous,friendly, honest and respectful. I love Sterling McCall.

Good

wonderful people!

Got back to me fast

Pretty good, they were quick. I'd the keys in my hand in a couple of hours

They tried contacting me numerous times, it never was able to return call. Car was sold

Proffesional and really good people.

Fast response

He was very helpful.

Dealer responded quickly. I was able to schedule a test drive the same day. Salesman was polite and professional, however I decided to go with a vehicle at another dealer.

Contact was nic

Very good customer service!

Love Joey and the Gang and definitely want to buy the Ford Escort.

The sales man was good but when I got home with the truck , my wife smelled something, I found out that the smell was radiator fluid from when the hose are radiator had erupted. I had seen brown on the hose and in other places but it was not until we got home , engine at operating temp did we smell , what I know to be radiator fluid. I brought the truck back for that reason and noises brakes and belts.

The sales and office staff are very professional and I felt very comfortable making this purchase.

Very prompt with response.

Nice

My sales person, Auggie, is great! He's not pushy at all, he's very helpful.

Dealer was willing to negotiate price a little and customer service was outstanding, asked for Ahmad Meehrab.

Told them I was coming, truck sold just before I got there. Salesman I contacted was off and was not made aware I could have put small deposit to hold until I got there. Did not find out about deposit until I got there. Wasted a trip across Houston. However, the gentleman who helped me when I arrived was extremely helpful and knowledgeable.

Asif responded to my calls and inquiry about the vehicle promptly. I made time to head out there to see a specific used car model of interest after work and AFTER I had him confirm that it was indeed in good shape. He told me the vehicle was in great shape and that he felt so strongly enough that he had recommended it to his brother in law to buy, if I didn't want it. When I got there, we walked to the backlot where the vehicle had been left. Upon gazing my eyes upon it I immediately noticed its paint job which appeared to have been sandblasted off (coarse and fine scratches all over, but especially hood and mirrors) and in certain areas it was down to the primer, whereas others had developed rust. He then proceeded to convince me that he had done a "pass by inspection" & he hadn't noticed the horrible paint job. No matter the case, I left with the impression that he either needs to see an eye doctor immediately or his brother in law has exceptionally low standards for vehicles, or perhaps... both? Adding insult to injury (my wasted time) was that the dealership was pretty much asking the market price for this vehicle as if it was not in need of any major repairs (entire vehicle needed to have a paint job, seriously), and he was offered me a "deal" $500 off" to buy the vehicle. I left laughing.

Ed Tsui is an honest sales guy. Although the car I looked at was not for me, I enjoyed working with him.

Bought the car, easy process and prompt response.

Helpful and speedy

The salesman was very helpful and had my new Tacoma ready in less than hour Customer service is great!

This dealer responded quickly. But no follow up to see if I was interested happened.

The sales representative responded to my email very quickly. They were very professional and informative.

Farris was my salesman. I was extremely content with how I was treated. I went for a Jeep, however, I left the same day with a Cadillac.... my experience was superb... Thank you Farris.

Very good

They really work w/ you and are very good people!

Always work with the sales guy named Darron Brooks! Does a great job and make sure all his customers are satisfied!

They took great care and showed much concern for me and my choice of vehicle. will definitely do business there again.

Quick response and knowledgeable

Everybody was nice and interested in my needs.

They called me back but it was 2 days after my inquiry

I wanted car very much, submitted paperwork, application, and had 2k down payment ready they even ran my credit. They didn't hold vehicle and when other buyer didn't buy they call and email me back wanting business back.

Lincoln has been great to work with. He and his manager Senad have gone over and beyond my expectations. Many Thanks to them.

Been good as I have bought other cars from them

They were great!!! I found a beautiful car there and best of all they did not play games with me. I was able to work with them over the phone. They were very honest with me.

Way too much response. Too pushy.

sold before i decided

Wanted to run a credit check before helping.

The dealer was very knowledgeable about the car I was interested in, but I passed on this hardtop for a convertible

Chris Nguyen is a rock star!

Treated fairly and courteously.

Service was good. However the price quoted was higher. And there was little flexibility over price.

very good response.I wish I could get what I am looking for from Dealer

Got a call back the next day - didnt buy (not right car) but polite friendly sales person called.