Group 1 GMC Southwest

The sales rep has been very responsive and is genuinely interested in placing me in the vehicle I desire. He's gone over and above to keep me informed on the progress of the deal.

Vehicle was not available by the time they called back. Not their fault.

We had a good experience overall.

Great experience. This dealer struggled with an internal policy that would usually require two trips by the purchaser due to financial arrangements , but they provided great service by delivering the vehicle to my home! All stars in my opinion!

Everything was going good until they wanted $3,000 as a refundable deposit to save the Toronto wanted for 3 days without telling me if my application was accepted could not get a straight answer from anybody. I won't be using these people again.

They reached out but no action was taking , out of my budget range . Trying to stay under 10k .

I had an appointment to see a car, which sold in the meantime, but they didn’t have the decency to let me know not to bother coming out.

Dealer wouldn’t follow through with GLS loan offer. Made up apply for financing through them and still turned us away.

I would’ve given 5 stars but I felt deceived. I was told the car I wanted was ready to be sold but when I got there after paying $40 for a Uber the car didn’t pass inspection. Then my salesman found 2 other cars that didn’t pass inspection. After sitting there for 6 hours and trying to finance a car that I clearly couldn’t afford I had to pay $40 more dollars to get back home only for my salesman to call me and tel me that a car I had been looking at all day I could afford and get approved for. I’m a disabled veteran that needed a car and they played me big time

The sales person help us and finish the process at the final

Would not answer the phone, kept being transferred to sales, with no answer. I guess buying a used car under 100k isn’t worth their time.

Great service and professional personnel

This vehicle was not ready for purchase. Was sent out to a service shop. I was told the seatbelts didn’t work. They didn’t know when they would get it back. So they have vehicles online like they’re ready when they aren’t. I drove 50 miles for no reason.

Fast response

Great dealer to work with they will find a way to meet your needs and I had a few questions after that I was concerned about I contacted Mercer on Sunday with a question I had and he responded very quickly of course I apologized because I had forgotten it was a Sunday. Overall great customer service and they don’t pressure you to get extra packages! Will be purchasing from them in the future!

Great service

My salesman was awesome

Didn’t get to make it in but the salesman was very professional and attentive.

Very responsive; fair negotiation; minimum of the standard tactics and BS which was very welcomed!

Great

You guys are running some sort of scam. Was contacted by Grady. He set an appointment. He told ne the Acadia is ready to be shown. I arrived on time. Grady then told me the vehicle was in prep and not able to see it. He tried very hard to upset me, but I was there to see that particular vehicle. He did not allow me to see it, which leads me to believe the vehicle didn't even exist. I now realize it was a bait and switch tactic.

They took forever to respond and when they finally did, I wanted a buyers order/deal sheet and it was pending sold by that time

Could not find vehicle when I arrived to see it. They appeared inept with a smile though. I think an employee bought it for themselves, but they did not want to disclose that of course.

This could have been a 4 or even 5 star experience, except for one thing. When a dealership advertises a car for one price, I expect it to be sold at that price. But when you increase the price, over 1k with "add-ons," at the time of purchase, that I assumed would have been reflected in the sticker/advertised price, or at least clearly presented as an option. But Instead we were told they were already on the car and could not be removed. So the above mentioned car was not sold at 29,541, instead add on approx $1500 more for a Nitro tire pkg, wheel locks, and a special interior and exterior coating. Deceptive advertising!! The sales and financing departments were friendly, patient, and efficient otherwise.

They keep me posted until the car is sold.

Awesome experience! Did everything via phone and was picked up same day and drove home same day!

Outstanding fair and HONEST. bought the car

That was by far the best experience I had with a car dealership. Got an great price and all!

They don't have the car. I wasted my time. The dealership posted in CarGurus the Toyota 4 Runner and when we're there and asked to see the car, they don't have it.

Dealer has responded

Kept in close contact regarding vehicle and was patient regarding me having to wait for insurance claim to settle.

Very little and average communication. Mostly just form emails. And when I agreed to receive text messages, I received none. Had to follow up and then they had no idea which vehicle I was interested in.

Followed up initially but didn't return call as promised on a vehicle. When I got back it was sold.

Rena and Debbie were amazing! Honest, full of detailed information, responsive, and they dealership literally catered to us. They brought the trucks to us, didn’t have to walk around. Such a great experience.

Jesse was great! Very helpful and knowledgeable. Was not pushy or cold like some salesman. I had a great experience!

Called about a truck that was In stock and I was ready to purchase but I was out of town and sales person said they will call me back the next day, next day passed and never got a call so I called the 3rd day with out being able to get ahold of the same sales man then the manager answers me with how do I expect to get a truck at the price that it was advertised. Very disrespectful!

Pleasant professional

Responded in a timely fashion and followed up. Did not have what I needed but followed up correctly. A+ responsiveness.

Multiple call backs and very thorough very professional

Wasn't happy when I realised they where adding $995 onto the agreed sales price for wheel locks and nitrogen air, when I told them I did not need this add on they said they automatically add it to every auto they sell.. I decided to buy my truck elsewhere.

They followed up in a timely fashion

Love the truck, love the company and the assistance of the entire staff. Great prices and wonderful service

Christopher was the salesman who was kind and I purchased that day!

Good dealer, first question was if they had add on fees and they said no. The price was listed and no hidden fees like other dealers.

Great experience! Very good costumer service, 100% recommended! Good job guys!

They contacted me right away in the morning, so I thought it off well. But more and more I had to keep calling and asking questions, and no one seemed to be able to answer the phone. The sales person left for the day so I wanted to be transferred to someone else because my husband and I were ready to buy that day. I was on hold for almost a half hour. I hung up, called back and told them that another dealer in the area was able to accommodate us and we would be taking our business elsewhere. Poor communication, and no accountability. We bought our truck somewhere else the same day.

Helpful and fast response

Charles was Exceptional in his assistance, patience and friendliness. He is such an asset to the team at Sterling McCall, and I'm looking forward to seeing him again as soon as I make my decision!

I place a order for this call. And was called and told it was sold. Called back the next day it was there. After telling the salesman I'm on my way oh here we go again it's sold. They lies

dealerr was very kind and helpful he was always in touch with me

Called back the same day

Seems like they did not update the site to reflect they did not have the vehicle. Wasted my time contacting dealership.

The sales team are extremely professional!

Contacted to see if car was available, was told yes, went and car was not there. Was told another location and that it was for sure there, called and they had sold the vehicle a day before.

They contacted me first without mentioning the car they were talking about, as if I only inquire for their vehicle. Then another person tried to make it better, he did, but then they just stopped following up.

Thanks to the sales rep "Joshua" , he ensured me that I will get "that" car, and he made it happen. Best vehicle I purchased in 20 years.

They were very attentive and helpful. I bought the car.

Must have been ok.....I bought the vehicle.

Helpful

They called

I called before leaving from Port Arthur to test drive a 2015 silverado, and I was told that the truck was available and that they were getting the keys ready for when I arrived. Once I arrived at the lot 4 hours after I called they told me that the truck wasn't there, that it had been sold couple days ago to another dealership and that they never took the listing down. Very unprofessional, and the listing is still on as available.

Good service

I've been in contact with them at least four times asking for pictures of an Escalade. The dealership only has 4 pictures online. I've asked twice through the cargurus request form, once over phone, and once over the dealers website chat. It's apparently impossible to get information, unless in the dealership.

Jose was awesome. It only took a few hours to work my deal over the phone. I live in Louisiana and the car was in Houston, TX. I made the purchase w/out any hassle. The finance process was very simple and easy to understand. I will purchase again from here.

The dealership is genuine. The staff is very professional and helpful. I have done business with Sterling McCall before, and nothing has changed.

Great service.

Great company. Called me real fast. Great customer service.

Got a price quote which was supposedly the lowest price. Then to my surprise in the quote they added $2000 for wheels and tires that were already installed and pictured in the ad. Next week after I bought a different truck from a different dealer they lowered the price $1000 which was what I was requesting. But I got a better deal elsewhere anyways. Just beware of added costs with this dealer.

Nice car but one of them dealers that want to sell extra package to sell the car so price goes up.

All went well, enjoying my Encore

Difficult to negotiate with. Didn’t want to come down off of price but now they have dropped by $2,0000.

Super fast response. I had answers right away.

Contacted me via email but, when I called them they were unorganized!! Did not even know if they had the car and that was with the internet salesperson.

Purchased this Tahoe yesterday and had a great experience. Very, very helpful!

They were quick to reply to my inquiry, but did not push too hard.

Personnel were helpful

quick to respond

Actually it was nice doing business with them,very good and welcome i love the dealer.

Emailed to ask something as simple as the price. Response back was need a good contact info. Informed them I am over seas right now and then all of a sudden the car was sold.

Excellent Service

Great service.very polite and willing to work with YOU.

At first this car dealership was wonderful then they realized I was not financing through them so they can make the Money they decided the only way I was getting the car is if I gave them a down payment even though my bank was financing 100% I will never ever step foot in this dealership again!!!!! had to leave with $1000 out of my personal accounts in order to have the vehicle and the finance officer was going off on everyone in his office about this deal he just kept saying that I needed to finance the car through them and then my husband could re-finance it through our bank it was no point in that why pay tax title and license twice so they could make money

Very nice customer service and staff. I would do business with them again.

responsive and promptly answered all my questions

They did their best to find us the vehicle we were looking for.

quick response , ready to get things going. friendly .

Horrible customer service... car was in bad condition when I arrived to look at it... I would not recommend buying from this dealer...

The initial Reply from Carlos in internet sales was great..salesman at the store I met with (mark) Was great !!!....but, car was not so great....lots of paint chips.....wheel rash....and not normal engine noises while running...way above retail on price for its condition ..I was expecting a excellent serviced and prepped vehicle upon my arrival to view .....after driving 100 miles to see this car. (jaguar xk) thislooked to be a after 60 days not sold auction car at best....trying to make the money of the "make" of car instead of the actual condition.....it's a shame most dealerships don't prep cars To present them in a better way now....and this "no haggle" price crap is pretty arrogant system to me..price is set high and will they will not reduce price because some guy in another state has set the price without even seeing or evaluating it... ...they set the price and you buy it.... or walk away ....is their thoughts....I'll walk away before buying a car above high retail that needs lots of obvious work...it's all about the money now....and how much service work they can sell....not customer satifaction like they pretend to push...( customer care don't pay salaries to the salesman to keep them there..)..high sales volume and profit does in the real world....(have a sales manager tell you the truth about that)......everyone around needs to be careful and not just give in on car purchases ... do to overpaying on a set price ...do your research and find listed price values before shopping,....if it's way above your budget ?...."pass on it"....it's that easy!!!...there's plenty more out there and a hungrier salesman and dealership that Will work with you I bet....

quick response, very poor followup. After initial contact they said they would send information on the trade amount and sell amount but never sent the information.

Very prompt & professional

Excellent service.

There where several mails, but the car had to long milage compared other cars

They were so quick to respond I believe everyone should be like them.

Great dealer. Willing to negotiate on price of car. The sales man was awesome. Not pushy at all

I had found the car on Car Gurus one night and, when I checked with Sterling McCall, at first they said, "Yes, I'm sure it's still here...it was here when I left last night." A few minutes later they said, "Well, it looks like someone has put a deposit on it. I can check to see if it seems like a solid deal and call you back." I had to call them later in the day, and they said, "Sorry, but it seems the car is gone." They were perfectly pleasant on the phone, but it seems they should have a little better grip on which cars are acually available.

Very knowledgeable sales associate. Nice people and nice vehicle.

They are great

Vehicle sold but Eugine went over and beyond to find us another vehicle like it.

They were very helpful with meeting my families needs for a vehicle and with the monthly payment I could handle. If they didn't know the answer to a question that was asked they knew who would. I would recommend this dealership 10 out of 10 times.

Helpful

They are good in customer service

The dealer contacted me very quickly.

Nice, but WAY pushy salesman. Good car. That old game of 'I have to ask my supervisor' on every question, going away from the desk to ask, then giving me the ultimatum 'we can only offer this price tonight'. If he hadn't been so pushy, I would have bought the car (rental car, but a very good deal). Apparently he was a new salesman. I know if works on many people, but pushiness just pushes me away...even if the deal is good.

They sent me email stating car still available but after driving 50 miles the car had been sold 2-3 days earlier.

Dealer responded and provided me with excellent customer service although, I did not go forward with the purchasing of the vehicle I inquired about, the dealer personnel was great.

excellent

Very good service and professional

Quick responce.

Great service

Yes and I bought it.

Great dealer process easy

Manager knew the vehicle, great price but would not budge!

Did not want to negotiate. Found a better deal somewhere else.

We agreed on a price, when I arrived they refused to honor it and tacked on an extra $4k. the sales guy said they didn't realize what kind of tires they had on truck. And, they pulled out all the theatrics when it came down to them trying to negotiate with me. Whatever...Their loss. I took my business to Finnegan in Rosenberg.

They tried hard to find us what we were looking for. They just didn't have it on their used lots.

Very poor. I never did hear back from the Dealership after I presented an offer to purchase.