Starling Chevrolet GMC

Very attentive, nice people. Just not the right fit for our needs at this time.

Desiree promptly reached out to me about my inquiry, and offered to answer my questions. O ce she emailed me the Carfax, I noticed it said the vehicle was traded on at her dealership more than 7 months ago. I texted and asked if indeed it has been on their lot for that long, she said that was incorrect and then told me it was marked as sold, and is not available anymore. Did another salesperson sell the car while she was contacting me? I'll let you draw your own conclusion

I called the dealership and the new GMC vehicle salesman FAILED to send me an email as promised. I find this occurs too frequently with sales staff.

Fast response but unfortunately the car I inquired about was already sold. Offered a spot on their list but unknown how the long the wait will be. Meghan did say I would be contacted if another becomes available.

Car was not operable when I visited dealer. Although dealer was in the process of doing internal engine work, they would not guarantee their work after sale. I did not purchase a vehicle.

Great experience.

It was disappointing to find out they didn't have this suv in stock. I was already approved for a car loan through my bank, but no Trailblazers available. The ones in transit, were offered at a higher price that I can afford. Customer Service was good, but the negotiation didn't work out.

Good

Dealer wanted to spam me but wouldn't answer a single question about the vehicle I was interested in.

Good

Been to these guys a few times in the past and yet again left with smile on my face

They contacted us, but we decided we didn’t want a convertible.

Reached out on 4/1/22 in regards to a truck they only had six exterior pictures posted. I simply asked if somebody could email me some interior pictures. I received an email back from their internet sales person Lexi asking for a good time to talk. I had no desire to talk until I saw pictures of the interior so I simply asked again for pictures of the interior. By close of business that I had not received pictures of the interior, so I fired off another email asking once again for the pictures. At that point I just gave up. On Tuesday 4/5/22 I received an email from Nicole Lofland, internet sales manager, Asking if Lexi had answered all my questions. Of course I responded saying that I was still waiting on the interior pictures. Here we are two days later and still no reply.

Not even 1star. They mis-represented items added to the final price list for the car. List price was $16800, a few days after I test drove the vehicle it was reduced on CarGurus to $16000. I received the final price quote and it was back up to $16800 with a final price of $20,000+. Over $4000 In so called taxes and fees. I wouldn't buy a pair of Roller Skates from this dealership.

Very slow to respond 1 week

Starling did a bait and switch on me. I went to check it out and they told me they sold it. I went back the following week after that and the vehicle was still there. Not only did the dealer lie to me, they completely lost my business in any other future car purchases

Nice salesman there even tho the 1st one I was working with lied to me told me I was approved on a certain vehicle got there & wasn’t approved ended up with a different vehicle but overall good dealership

We were amazed how friendly and fast they were . We walk in looked at truck they were not pushing. We took are time look over truck and was very satisfied. We started the purchasing part there was no haggling we got what we wanted at the price and payments we wanted . I would highly recommend this dealership.

Quick response plenty of information very helpful

The truck had been sold and did not notify me. Not professional at all!!! I will not look starlings way when I buy a truck.

Contacted right away

Great

Reached out the very same day, very helpful and gave me the information I needed plus more. Great company.

Was prompt and professional in responding to my inquiry

Great

They were cool. Truck I wanted sold before we could make a deal.

The price was reasonable, and the car was just what I was looking for. Even the $1,500 transport charge to Oregon seemed reasonable. However, when the dealer wrote the proposal, the price had increased from $19,998 to $20,279. When the other fees got added in, the car went to nearly $25,000. The $900 doc fee, $200 taxable fees, $400 in non tax fees and $1,500 in taxes seemed crazy for a car that would never be driven in Florida. It really seemed like $3000 in junk fees to me. I would rather do business with a dealer that discloses all fees in their advertising. I would not have wasted my time on a $23,000 car.

Communication was great, would definitely recommend to friends

Lexi, I was very disappointed! I was ready to buy the car, when Anthony brought Eddie out and told me the price was not $8,700, but over $10,000. WTF? I didn't know the listed price in Cargurus or the 'internet' price was less than the final price! That's really a lousy way of doing business. I drove almost 70 miles, over an hour and a half to get there. Then they tell me the price is $1500 or $1600 more than I was expecting. AND there is a problem with the car. It needs a power steering pump, which they might not be able to find the part to fix it. Holy stuff! I won't be having good things to say about Starling dealership. Mickey

Very deceitful and will lie to you straight to your face. Set up an appointment to purchase a car just to find that the sales person was speaking to someone else at the exact time of my appointment and didn't inform me. Make sure if you are working with them online to avoid Felicia, fred, nicole, and fred. None know what communication or customer service is all about.

Great attention to customer needs. Excellent service. Swift process. Great experience! They went above and beyond!

Very good atender.

Very attentive and professional. Did not buy from them, but the experience was pleasant. I would shop with them again.

Got in and out. I got a very good deal on a Chevy Camaro. They told me what was what and stayed true to their word. Will be going back for my next vehicle

I received immediate feedback each and every time I asked a question. I was very impressed by the rate of response. I would highly recommend this dealership.

Responsive, answered all questions

Very polite and professional.

They reached out very quickly..

Good

Very good experiences with the staff at Starling.

The car driver's seat base was broken and they don't tell you that.. i have a more than a decent credit and they just want you to rip you off by putting you on a car with 19% interest...

Great service bought the car!

Yes they did contact me very quickly but I had my eye on the Regal car. Thanks CarGurus

Dealer responded quickly but they do not offer shipping and being we are in CA and they are in FL it didn’t work out to continue pursuing a deal.

Quick response to my initial inquiry. The sales team was great to work with. Would highly recommend them to anyone looking to purchase a vehicle.

Great customer service

I wish I've could have given this dealer a 5 experience. The staff was Very pleasant and courteous, even though they was closing. !!! But, unfortunately,.. The GM never knew this vehicle had internal structure damage. And NO one, couldn't ever get financed. Cause NO lender wouldn't ever take the risk. So he should have advised the internet sales dept. --- To ONLY disclose advertisement. As CASH ONLY deal. Sorry & Disappointed,.. But that's the Fact.!!! I wanted to finance this car, not pay cash.

Wasted no time making contact

Very good response and answered my questions. By answering questions found out this particular vehicle does not have specific equipment needed. But very nice vehicle and priced right.

Super great very happy .to to much attention the best. From 1 to 10. I give then 10 plus. Thanks

Nice people. Liked the car. They try to help you find what you are looking for, But big dealerships add on too many huge fees to the price of the car. Rather deal with a small dealership

The people at the dealership were great.

Sales Rep Christian was very helpful. Sales manager friendly and accommodating. Our buying experience was pleasant. Would recommend them to anyone interested in purchasing from them.

The salesperson has demonstrated excellent follow up but I wasn't comfortable with the Carfax report for this car.

They responded almost inmediately and the girl seemed to care and very helpful. I made an appointmet with her and we spoke on the phone confirming that l would be there that day at 2.30 PM. When l got there she came out and introduced me to a salesman and said he would be asisting me for the process. What l really did not appreciate was that when he went to get the keys of the vehicle for the test drive, he came back and told me that the vehicle l was there for had been sold the night before. She should have mentioned that when l spoke to her that morning. Then of course they had another vehicle similar to the one l wanted, but way more expensive. I drove over 20 minutes for nothing. I didn't see the girl when l came out of the dealer, but l sent her a mail complaining about what had happened with me and she apologized saying that since the sale was done the night before the vehicle still appeared as available. It may be true, but a total turn off for me. The salesman was helpful.

Very professional with a number of follow-up calls.

Very polite, detailing prior to delivery not good. Still trying to get the key card.

Awesome

We were able to negotiate a great deal, including trading in our existing vehicle, remotely via email and text. The dealer (and everyone we interacted with at the dealership) was quick to respond, accurately described the condition of the vehicle, had the car clean and ready for us, and was friendly and accommodating. We drove several hours to Starling Chevrolet Buick GMC in Saint Cloud. When we arrived, everything was went exactly as planned with no nonsense. It was a quick and easy transaction and we were very pleased with the entire experience. We would highly recommend, and will gladly buy again from this dealership.

Great experience

Living two hours from St. Cloud, all of the communication was through text and email. I advised the Internet Rep. that I had a specific budget, he sought and got the approval that we needed before making the trip from Gainesville to view and test drive the van. Kerry and Sammy took great care of us when we arrived. The van was as represented on CarGurus and we enjoyed a quick and easy buying experience.

This car did not exist at the dealer. The dealer said it had been sold but not removed from advertising.

Decent pricing right away and only had to argue the trade in a bit(that’s expected of any dealer) but an overall good experience. They were nice enough to send me our garage door opener we forgot in the other vehicle when they didn’t have too. Over all nice guys and I would shop there again.

Tom was great. He made my experience very comfortable. It’s been a little difficult trying to reach the other associates after the deal but Tom is always reachable and is able to answer any of my questions. Overall a very good experience.

The Internet consultant Felicia was very rude to me, even though this happened I still got my question answered on a car they had sold already but still had it up on car gurus this got me mad as she then tried to tell me if I wanted to view their Chevy sedan inventory while the car I wanted was a Subaru. Very annoying

Excellent experience.

Salesman was very helpful wasn’t a pain in the. I could get a trade in to pay off this loan of 12000 I do it in a heartbeat 4 stars

I was very impressed by the Starling staff, their professionalism and their desire to meet my needs.

The contact was dishonest. I requested their bottom price and was told the asking price was as low as they could go. Two days later it sold for $1000 less.

Thank you for reaching out

Missed their call but call them back and they were really helpful

Great folks who responded to my questions quickly... pleasant dealership with personable sfaff...

The staff was extremely helpful. I loved the truck but found one with more extras “real tree edition” that fit me perfectly”. I left this dealership feeling good and not pressured to buy. If I didn’t find the truck I purchased, I would have gone to buy a truck.

Heard from dealer within 24hrs. Bought the car in under 90 minutes! Great experience with salesman Kerry King and also finance process.Love Starling Chevy !

Very good response

Not a big fan of car dealerships but the gentleman that I talked to at this dealership was awesome very friendly not pushy if I lived closer I would definitely bought the truck but I would have been a long drive but definitely a very nice feeling when dealing with the dealership that has no pressure

Nice people, great communication but too expensive.

Never sent pictures tike they said they would Responded several times from different people

They go above and beyond with customer service

Good experience, no issues , great salesmen Joseph very knowledgeable. Love my vette

Wanted an OTD price. The employee said he would text me it or email. Never received. Kept wanting me to come in and look at other models. Felt like I was being pressed into car shopping on the lot. Informed I lived across town and didn’t want to drive all the way over to be let down. Response time was pretty quick, as any dealer that is hungry for a sale, but the over all pushy feeling had me starting to look else where.

Good follow up

Timely and professional response to my inquiry

Mercedes made the effort to contact me and "listen" to my needs as well as my expectations. We did not do a deal because ultimately, the price was more than I could justify for the vehicle.

Great!

They were very timely in their response and eager to help!

They were very professional in every aspect!

Good dealer

We had a great experience at Starling. Kerry was very attentive and always prepared. Starling met the reduced price advertised on CarGurus after I put down a deposit, and offered the best financing. Best of all, I got a great deal on the car!

So far, much is to be determined. Initial contact was made but I'm not a quick sale on such matters so the interest softened and the interaction has declined. We are 50 miles away so I'm unwilling to make a casual trip without a target agreement to work with. That has yet to occur. If no response in the near future, we'll be looking elsewhere.

Very professional, great attitude

They did awesome

Very nice dealership

Very friendly and helpful. Nice place. I bought a truck that had a cap on it when I got there the cap was gone. I bought the truck anyways. They wouldn't take anything off the price. Still a good deal. I would buy there again.

I made an appt to see the car and when I got there for my appointment the car was not there. Complete waste of my time

Freindly staff prompt service

The sales person “Joe” was professional as well as his manager.

Very nice, not pushy staff

Bait and Switch. Did not have the car advertised and said the picture was for informational purposes only. Were responsive and had another car but i did not trust buying from 900 miles.

Drove a 2 hour ride to see a used Cadillac cts 2017 luxury. Since it was a long drive I called them saying I'll be there in 2 hours and I even gave them amother call saying I'll be at the dealership in 30 minutes. When I got there they had no idea what car I wanted and the car wasn't even pulled up and cleaned it was disgusting. They also ran my credit right away before when even started talking about price. The car was going for 33k on their Internet price the sales guy was even trying to sell it to me at sticker price at first and I told them I wanted the car for 30k because after doing long research I knew I could get the car for 30k. Sales guy didn't even talk to his manager shook my hand and said I can't do that and sent me on my way. Literally 2 weeks later the car price drop to 31,500. I find it funny how they swore that 33k was the best they can do and then drop the car down a grand and a half more. Do not buy from this dealership they are a joke

Contacted immediately with offer to help with a purchase but no flexibility on price. Long drive for me to go play games. Still undecided.

had appointment 10am,got there and no one knew anything about it car was not avail not very happy would not recommend them

The follow-up to my email was prompt and very professional.

I was greeted and immediately assigned to someone. I was treated very professionally

Great dealer and great sales professional, have bought from them before, it's my reason for checking their inventory for next purchase. Great vehicles and even greater people with value added pricing. Still working on deal.

I've been to a lot of car dealers and talked to a lot of salesmen. But I really enjoyed working with Anthony and Ben (salesmen), plus the internet salesman. Everyone was so friendly and accomodating. They were not pressuring me like some of the dealers did. I felt very comfortable with them. The service they provided was very professional . I would highly recommend Starling dealership to anyone.

Highly recommend to everyone, first car or not they treated me with respect and played no ganes

I had an excellent experience buying our truck from Starling. My salesman Bryant was very informative and expedited the sale quickly.

Quick response

Very pleased with the deal.

Very helpful and informative. Still havent bought a truck yet but will definitely consider buying from these guys.

I purchased this vehicle. Cory the sales person was great. I didn't give them 5 stars because when it came time to purchase that portion was not smooth and it had nothing to do with the sales person. There were lots of questions and clarifications on the certified pre owned warranty. The dealer made good on everything and it was worth the nearly 2 hour drive to buy a Vette at a more than reasonable price. Just don't expect them to knock off a lot of $ because they already discount the market value in their pricing. I would not rule them out for future purchases.

Greg Carter was professional and ready to help.

Although the dealer contact was rapid, I drove 2 hours to test drive this car and it was not as advertised. There is damage that has been repaired on the right passenger door of the car under the mirror, and repaired poorly. The right front rim is chewed up as well, and there may be damage on the right rear. The car also idled roughly even after warm up. Disappointing........ They were nice enough on the phone, but felt this was a wasted trip.

The dealer got right back with us and answered all of our questions. :)

They were in contact with me every time that I requested price for a Traverse , but they didn't have any one in my price range. They were very proffessionals.

Dealer continues to listing this car for sale. He sold it three weeks ago. Just a bait and switch. Told me I could get 2k more at another dealer for my car. Would not recommend them.

Fast reply, but I was lead to believe they could help me get financed. I was up front about my situation but they waited until I was on my way there to tell me they couldn't help.

Good thank you

Great

good not hassling me

Very good service

Very positive dealer experience

Perfect

excellent service,very good to deal with.

I had no Problems with this dealership unlike some past transaction from other dealerships.

Got response from starling , the guy from the Internet team. But no follow up. So I never went to look at it.

Extremely professional

The best experience ever Carlos your the man and Andrew what a sweet man you are

I bought the truck The salesman Roger is the best No pressure, great guy Very pleasant buying experience Best prices anywhere

Didn't have the truck they said they had

Salesman couldn't find two cars that the dealer had posted online as being available and didn't know how to search on their own computer to see what car was available. I asked to see another new car and he searched for five minutes before he could find the keys. They also had a pickup truck in front of the dealership with the stereo blaring extremely loud music and you couldn't hear what the salesman was saying, very unprofessional, untrained staff. I would not recommend this dealership to anyone!

Excelent!

they could finace the 2005. But offer more higher car.