Star Motor Cars

Awesome experience! Staff were accommodating and pleasant to deal with. Antonio collected me from the airport and Chad processed all my paperwork. The deal was great and I was satisfied. Would definitely recommend to anyone looking for quality luxury vehicles.

I was contacted by sales manager Justin in a timely manner, he did follow up regarding my vehicle needs. Overall; it was a positive experience .

Great 👍

We dealt with Courtney throughout our out of state transaction. She provided us with all the information we requested quickly and efficiently. Once we decided to move forward with a buy she arranged all the required materials immediately. The car arrived 4 days after the actual purchase and thus far appears to be in great working order! Even as seasoned car repair professionals it’s a bit scary purchasing sight unseen. With the CPO on the vehicle and consistent messaging we felt reassured throughout the process. Thank you!

Great experience.

Very positive experience overall. Justin was very helpful with explaining all of the particulars and comparisons to comparable vehicles as well as the certified pre owned status.

Responsive

They really don’t budge much on their price but they gave me a good price for my trade in. Process was seamless and they beat my financing rate as well.

Perfect headache free transaction. Staff was wonderful and very patient yet quick with paperwork so I was in and out. They even cleaned my car for me before I took off. A+! Thanks Team!!! -Tanya

Professional and cordial.

Courtney answered all my questions on the porsche I was interested in & was knowledgeable about the particular car. Quality dealership right from reception. A+

Dealer responded promptly and helpfully despite crippling weather problems in Houston.

All the employees at Star Motor Cars were extremely helpful, and added no undo-pressure to sell me a call. I did my homework, the test drive was a great experience was great, the sales price and warranties were exactly what I was looking for. Very happy with the dealer and extremely happy with my vehicle purchase. I will certainly consider Star Motor Cars for a future purchases.

they called, we talked, i bought the car, they delivered, i am happy with the car !

Very proactive, i went to check the vehicle, look good, can’t say immaculate. Ask if were interested in negotiate, and the answers were somewhat like “i sell the car but my price” or comments like, “have you heard Bring your Trailer” site? I thought it was a little unkind to say that but i do respect everyone approach to sale.

I had already purchase another truck, but the representative was professional.

Great service, quick transaction. Great car!

Good

Very easy to work with.

Contacted by salesperson after expressing interest in the car per CarGurus. Salesperson(Tony) was extremely knowledgeable, courteous, and communicated frequently with me before and after delivery. (Car was transported to my home from Houston per dealership arrangement.) Vehicle was accurately described and clean when received- did not view car until delivery. Outstanding experience with Star Motor Cars. Would strongly recommend to others.

Sales staff was very knowledgeable and professional. The buying process went smooth.

immediately updated me on the availability of the car I was looking at

So far so good. Tony has provided the extra information I needed to help make a purchase decision.

Great response and follow up. Provide options and flexible hours

Great dealership and employees.

The car had already sold but they notified me that it was sold and provided a list of other cars

The sales man I had was friendly and courteous mindful

Contacted the dealer and they responded quickly and followed up immediately with additional information.

I was pleased and lucky that I found this Mercedes dealer, Courtney is a very nice person, works very hard to convince her customer, she don’t give up when she feel the customer is a serious buyer and work with him without limit to make the purchase and the deal happen. Justin is a serous person and know his car very well, not easy to change his mind about a deal that he know what’s worth, which make the value of the car high and secured which attract the buyer to feel that it’s really this is it, and doesn’t want to let go to someone else even it’s a pricy car, thereafter he’s a nice person and friendly to his customer that understand the value of Mercedes “ he doesn't like Toyota :) “

Unfortunately they sent me information on a vehicle I didn’t ask about and didn’t do any follow up. I did however stop by the dealership while I was in the area and the people were really friendly. I did test drive the vehicle and the person was very forthcoming in what the vehicle had to offer. Answered questions I didn’t know to ask. I decided not to purchase the vehicle but I would consider this dealership in the future if I saw another vehicle I was interested in.

Love the car. Could not agree on price. Tom was helpful.

Service was good we bought the truck that day one of the rims had a lil curb damage and the fix it

Wonderful

Professional, straightforward and friendly!

Nice

I purchased a vehicle from this dealership and I'm totally satisfied.

Very prompt at responding

My experience at Star Motor Cars was professional and pleasant. The deal literally happened in like 10 minutes. There was no back and forth and the outcome was fair. I’m now the proud owner of this beautiful car. If you’re looking to purchase a new or used car talk to Justin at Star Motor Cars. He’ll work with you and you’ll leave happy.

Great

Professional

Tony was very thorough and kind.

Quick response with documentation. My email offer was declined - and that was fine - but also included the statement "my manager said he would give you the best deal." Problem, the manager refused to give me the best deal via email. He insists I come in (500 mile one way trip). An absurd sales tactic (especially for a MB dealership) when hundreds of cars are bought and sold every day over the internet. The manager just wanted to get me him so he work me. Who do these people think they're dealing with? I'll take my business elsewhere.

Very informative. Purchased my car though from a local dealer.

David C demonstrated genuine salesmanship. Dealership felt very quaint although very large.

Informative and friendly. Not 100% sure about this car as compared to another one I'm looking at.

Sales person very pleasant and professional.

They were quick to reply to our inquiries and followed up during our car shopping experience

communication is very good. however, did not buy this car

Excellent sales person and courteous service although did not buy the car from this dealership.

Friendly& eager to help& make customer come back again.

I got an immediate response and set up an appointment to see and test drive the car. Zach was courteous and helpful in answering my questions. I bought the car and haven't had any problems. I definitely recommend them

Zak was awesome

Very friendly and professional.

Immediate response, great dealership.

Professional and friendly.

Very professional and showed interest that they wanted to work with me.

It took 3 emails back and forth to find out that Car had been sold weeks earlier.

The follow up was very good !

Very professional and quick to respond. Willing to do whatever is needed.

A little phone tag took place which is normal. Then when we finally made contact the salesman wasn't ready to answer my written questions. That all worked out. The dealer never made a new offer to me for the vehicle during our discussions. Pretty one-sided. If that is a firm price, then it should be stated in the add. The salesman was good to work with, but we didn't get the deal.

This dealership was very professional in responding to my interest in the vehicle I am interested in. They contacted me fast with information on the vehicle and to set a date to come in for a test drive.highly recommend.

Nice car, friendly sales personel.

In a matter of four days the price of this vehicle has increased significantly. The dealership is expecting a good review when the car has not been seen or sold?? You do have a great presentation for the car!

Excellent communication

Very helpful and polite.

I bought a used 2012 Honda CRV from Star Motors twice! When I arrived to pick up the car I had written a check for the day before, the salesman said it was being detailed when, in truth, they were making repairs to the rear shocks ..... a repair I knew about 10 days before. I don't know why salesman couldn't be honest and tell the truth. I cancelled the sale. Several days later, I received a call of apology from the used car sales manager, who offered $600 off the previously agreed upon price. I bought the car (again) - and appreciate Star Motors' willingness to make right on a wrong.

Great service, bought the car the day I saw it, just waiting for Tags etc Thanks MB

The salesman contacted me. I went in to meet with him. Some of his comments were a little defensive about what I asked for. I pursued and purchased the vehicle. All in all, the experience was fine.

Best car buying experience I've ever had!

Volvo did not prepare this salesman to sell volvos. I knew more than he did about the features. Since every Volvo is almost unique it takes an informed salesman to answer questions. Selling a variety of used cars makes it difficult for sales staff to learn all there is to know on each manufacturer. When car didn't meant my needs, salesman didn't offer an appt to see another Volvo.

Salesman was very slow getting back to me.It was as posting that was not complete with all information. after I/he got back with me may be 2 days later said it was SOLD salesman was not on top of inventory

Bought the Lotus !!! no issues lots of communication

Got response from dealer to stop in and see car and others. Stopped by 3 days later. Was told" Car had been sold and all others coming in have been sold". Waste of time.

sales person claims the car is no longer for sale. But still listed?

Have a guy I am working with. Awaiting money to buy the car.

Good

A+