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Dealer Reviews

Based on 8 reviews
All reviews are verified visits to the dealer. – Learn More
Nov 14, 2025
When first approved it was 2000 ish down then calling back sometime later it was 3500 ish down. Was it my credit score? I’m not hallucinating !!!
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Nov 14, 2025
Response from current dealership:
Hello Lynn, there are several reasons why the down payment changes: credit score, different vehicles, bank requirements, and monthly terms. I am not sure what exactly happened. Feel free to call the dealership and ask for Janine and I can take a look at this. Thank you for your feedback.
Aug 28, 2025
Outstanding service! Very polite and professional!
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Jun 9, 2025
The car was wonderful, but unfortunately the salesman was a bit pushy. I was somewhat put off by the ultimatum of agreeing to his offer by 3:00 that afternoon or the deal was off. Why wouldn't the deal survive into the following week when I had time to think about it? Might revisit this car if the dealer eases off a bit and is willing to negotiate.
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Mar 8, 2025
They were great . Liza was pleasant and the staff were fine . I didn’t buy but they will have my business soon
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Jayme
Sep 23, 2024
Excellent service!
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20
Sep 14, 2024
Good
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Nelson
Jun 18, 2024
They were great Sales Persons were at point
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Jun 7, 2024
Very responsive & helpful.
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Feb 11, 2024
Very nice group of people . No pressure sales.They had my truck ready to go the following day.
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Jan 8, 2024
Very low key sales folks and the best prices on low mileage Subarus in the state.
1 of 1 people found this review helpful.
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Nov 14, 2023
Purchased a 2018 Suburban from Star Auto Sales last week. I live 7 hours away and they couldn't be more helpful. They sent additional photos immediately and had everything prepped prior to me getting there. The vehicle was described perfectly!
3 of 3 people found this review helpful.
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Aug 27, 2023
Everything went smooth with purchasing of vichele
3 of 3 people found this review helpful.
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Steven
Dec 18, 2022
Very nice people. Very helpful.
1 of 1 people found this review helpful.
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Dec 14, 2022
Great
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Nigel
Sep 30, 2022
Overall experience was immaculate sales personnel was very experience and informative.
1 of 1 people found this review helpful.
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Jun 27, 2022
Helpful, courteous, knowledgeable, professional, no pressure. I found the perfect car for my needs at Star Auto Sales Meriden, CT
1 of 1 people found this review helpful.
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Oct 18, 2021
The sales associate was ver helpful.
0 of 1 people found this review helpful.
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Oct 14, 2021
Very helpful and friendly
0 of 1 people found this review helpful.
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Sep 7, 2021
They are the best
0 of 1 people found this review helpful.
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Aug 15, 2021
Lisa was very rude once she knew I was from out of state. She didn’t want to talk if I didn’t put a deposit down. Thanks anyway, brought a new one with 13 miles on it.
6 of 6 people found this review helpful.
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Nov 4, 2021
Response from current dealership:
I am sorry to hear you had this experience. Since your account is an alias I can't follow up with Liza to learn more about the situation. We work with out of state buyers every day and are happy to walk customers through the process of purchasing further from home. Glad you found a good vehicle for you.
Rolando
Jul 29, 2021
It was bad, I got a call from them telling me that they have the car available and made an appt to see it on the same day and when I got to the dealer I was told the car was sold but they had another one for 9/k mileage, they should it called me and ask me if I was still interested in another car, the sales rep. did bring me the car to see it and went back inside and didn’t bother showing the car, car wasn’t even worth it, a total waste of time!!
9 of 9 people found this review helpful.
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Ess
Jul 16, 2021
Vehicle was not as advertised. Gurus said moonroof....dealer said no moonroof/sunroof. Quick response~
1 of 1 people found this review helpful.
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Apr 23, 2021
Attentive Staff. Test drove several vehicles. All were clean & in great operational condition. Star Auto is a No Hassle Dealership. The Price posted, is the Price you pay.
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Carl
Mar 20, 2021
Good people but we only have 20 K and our truck and made no deal for such amount, we are too old and the economy is not in such good condition to make a loan. I wish we could take this Toyota of their hands though :(
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Apr 5, 2021
Response from current dealership:
Hi Carl, I am sorry we couldn't sell this one for the amount you had. I am sure the perfect vehicle is out there for you.
Mar 11, 2021
Excellent car buying experience. The dealership is clean and professional . The cars are at a good price point and well maintained i.e. the breaks and tires have been replaced . The staff, Liza and Greg, are direct, knowledgeable and ready to help. We recommend.
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Apr 5, 2021
Response from current dealership:
Thank you for choosing Star Auto Sales and for passing on a recommendation.
5
Feb 18, 2021
Dealer's rep was very responsive and courteous.
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Apr 5, 2021
Response from current dealership:
Thank you!
Youssef
Jan 19, 2021
It was very good experience
1 of 1 people found this review helpful.
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Apr 5, 2021
Response from current dealership:
Thank you for the review.
Jan 17, 2021
Very responsive. Though i found another car elsewhere . Thanks for prompt response.
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Apr 5, 2021
Response from current dealership:
Thank you for the review. We are glad you found the vehicle you were looking for.
Lenore
Dec 12, 2020
We would recommend Star Auto Sales to anyone! We had a specific car in mind to purchase and with the help of Car Gurus found Star Auto Sales in Connecticut. Even though the dealership is 2 ½ hours from our home in NY the people and service at Star made the long trip worthwhile. We had a fabulous experience working with our salesperson Liza! She has a caring approach and is a true professional. She was happy to answer all our questions and made it a point to be sure we knew everything necessary to make an informed decision. The finance manager, Gary was equally as wonderful. Once we decided to purchase, he made the rest of the process painless. He knew all the ins and outs of making an out of state purchase. It was a true pleasure to purchase at Star and there was absolutely no pressure at all. We were really pleased with the knowledge, skills and friendliness of the entire staff. Every Star employee that passed through the showroom greeted us and other customers. Great service a
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Apr 5, 2021
Response from current dealership:
Thank you Lenore for such a thoughtful review. We wish you many happy miles.
Robert
Aug 25, 2020
It was a great company to work with. No hassle buying and everything was done very quickly.
0 of 1 people found this review helpful.
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Aug 19, 2020
I did not ultimately buy a vehicle due to finding a specific vehicle I was looking for elsewhere but Liza was excellent, very helpful and informative and they do have great pricing. I will keep them in mind to shop there for my next vehicle.
0 of 1 people found this review helpful.
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Apr 23, 2020
Excellent customer service! Janine and her staff were very helpful and made my buying experience easy, no hassle and best deals. I’m sure we will do business again in the future!
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Janine
Feb 22, 2020
They are the best
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Gage
Nov 13, 2019
Highly recommend this dealership. Liza was awesome to work with.
1 of 1 people found this review helpful.
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keith
Oct 2, 2019
it was quick and easy
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5
Sep 29, 2019
Very helpful
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Sep 11, 2019
Quick friendly painless transaction. Would definitely go back again
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Nataliya
Jul 5, 2019
Good communication.
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May 21, 2019
We put a deposit on the van , apply for financing sat may 18 and STILL waiting on an answer if we got approved or not.....never had this long of a wait on an answer
3 of 4 people found this review helpful.
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Joel
Apr 18, 2019
Purchased 2016 Toyota Tundra and couldn't be happier. All the staff were very helpful. They took care of a recall that I had asked about. The vehicle was clean and went thru second safety check. I would recommend this dealer to a friend and would do business with them again. Thank you for making my buying experience easy!
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Gunjan
Apr 3, 2019
Great prices, Great vehicles, Great customer service. Liza is awesome.
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5
Mar 2, 2019
Timely information.
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Feb 6, 2019
I have had a great experience working with Star Auto Sales. I submitted an email request for information and Liza responded promptly. I set an appointment for a test drive and they had the car washed and ready for me. After the test drive, Liza gave me space to look the car over without any sales pressure or hovering. I purchased the car for an excellent price and got good financing through their finance dept. Easiest car buying experience I have ever had!
2 of 2 people found this review helpful.
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Barnabas
Dec 15, 2018
They are experienced sale associates with great customers service.
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Nov 1, 2018
Good Experience!
1 of 1 people found this review helpful.
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Marcin
Sep 12, 2018
All good.
1 of 1 people found this review helpful.
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5
Sep 6, 2018
I sent them an E-Mail requesting them to E-Mail me the car's Carfax Report. Instead, they tried to get me to come in and test drive the car: They also said someone would call to answer all of my questions. All I wanted was to see the Carfax Report. They could not accomplish that simple request so I have dismissed them as a possible place to do business with.
4 of 4 people found this review helpful.
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Aug 30, 2018
Inqured about a few Grand Cherokees.... They stated they were fleet vehicles of "secret" nature. They refused to give further info on their previous use. When I insisted, the salesman said he would get fired if the owner found out or heard them tell me more info. Sounded very shady
3 of 3 people found this review helpful.
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Aug 5, 2018
We recently had the pleasure of purchasing a minivan from Steve. It was a great experience and a no pressure no hidden fees. We already knew what we were looking for Steve showed us the Carfax and let us take it for a test drive. There was no hard pressure tactics and drive away very happy. We are telling all our friends about this great dealership.
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Aaron
Jul 8, 2018
This was the best deal or I've ever dealt with. On car gurus or any other site highly recommend them
1 of 1 people found this review helpful.
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David
Jun 2, 2018
So far so good. The salesman was very quick to get back to me with my questions. i have a appointment later today to test drive the Tahoe
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Jim
May 26, 2018
They were helpful and professional-- I just chose to deal with someone in my own locality.
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Kelly
May 22, 2018
Liza was great, process was smooth and in a timely manner. I drove my car home the same day, I would recommend star auto sales.
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May 22, 2018
Response from current dealership:
Thank you Kelly for choosing Star Auto Sales.
Michael
May 19, 2018
they tried very hard to get in contact with me
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Jose
May 17, 2018
Would buy again from this dealership,very professional
1 of 1 people found this review helpful.
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May 3, 2018
The dealer responded immediately, however the dealership ended up being over 2 hours away, a little too far too travel for a car.
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Michael
Apr 5, 2018
Great experience, great car, highly recommended.
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Apr 6, 2018
Response from current dealership:
Thank you, Michael, for the 5-star review.
Kenneth
Mar 10, 2018
These guys put customer service first. They always greet new people and I had a great experience. Found the car I wanted online, I drove down, they let me test drive it with my family BY OURSLEVES! Steve is THE friendliest guy and Gary the manager gave my family a great deal on our new Subaru Legacy! Definitely recommend this dealership. These guys should be Rockstar auto because they ROCK!
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Mar 14, 2018
Response from current dealership:
Thanks Kenneth for the awesome review! We strive to provide the best customer service to all our customers. We are glad we could help get you and your family into your new Subaru Legacy.
Teresa
Feb 20, 2018
I was very pleased with my experience at Star Auto. The staff was very friendly and polite. Thorough in answering all my questions and explaining every detail. I got my vehicle with low miles and a great price. The process went very quick and smoothly. I highly recommend Star Auto. Thank you Steve and Gary! I love my Highlander!
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Feb 22, 2018
Response from current dealership:
Thank you, Teresa, for the great review! We count ourselves lucky to have customers like you! We are glad that you love your new Highlander!
Jan 26, 2018
Excellent service
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Christiana
Dec 23, 2017
I had the best experience at Star Auto. Steve was very helpful and knowledgeable about the 2014 Honda CRV. Everything went so smooth and fast from the beginning process to the end. Thank you Steve and Gary! Best experience ever.
0 of 1 people found this review helpful.
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Donna
Nov 14, 2017
It was an absolute pleasure! Liza greeted me with a smile and couldn't have been more helpful! The car was everything they advertised it to be and for me it turned out to be the perfect fit. I am still in the process of securing the purchase but I have every confidence that the delivery will be as effortless as the sale. I would recommend this dealership to anyone! They are good people.
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Linda
Nov 6, 2017
Dealer was quick to respond.
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Bradford
Oct 9, 2017
call, setup an appointment, then they called back saying the car that was listed for 6 months sold in the last 5 minutes, they probably just forgot they still had it listed.
1 of 1 people found this review helpful.
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Oct 10, 2017
Response from current dealership:
Hi Bradford,
This is Janine the owner at Star Auto Sales. I spoke with our sales staff and they confirmed you made an appointment last week and between the time you called and your scheduled appointment, two days later, the vehicle you were interested in sold. Yes, that unit had been here for close to 6 months which is why I aggressively priced it.  Sometimes it is a good vehicle and I hang onto it until it finds a home.  I am so glad you received a call a day before your appointment so you didn't waste your time coming all the way here.  I would consider that more than three star service.  
 More ...
Oct 5, 2017
Great service thank
1 of 1 people found this review helpful.
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James
Sep 10, 2017
Liza was an excellent source of information and not at all pushy.
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John
Aug 8, 2017
Great
0 of 2 people found this review helpful.
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frank
Jul 25, 2017
i will do business again with this dealer
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Mark
Jul 13, 2017
Star Autos was a great place to buy a car. Everyone was very friendly, the prices were great, and the overall experience was exceptional.
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Wagner
Jun 6, 2017
Good
0 of 2 people found this review helpful.
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Nadina Saylor
May 23, 2017
I just recently purchased my new car through this dealership, and I absolutely love it! Fantastic customer service, they were more than happy to help me get exactly what I wanted. I got the car I wanted and for a great price! Highly recommended!
3 of 4 people found this review helpful.
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Bob
Apr 20, 2017
very smooth transaction
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julann
Aug 10, 2016
responded 3 weeks later was two late
2 of 2 people found this review helpful.
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Aug 12, 2016
Response from current dealership:
Hi Julann,

I am sorry you feel that way.  According to my records we received a lead from you on 7/26 in the evening and a sales associate sent you an email on 7/27 in the morning.  Which is pretty prompt follow up.  

Good luck with your search for a car.

Sincerely,
Janine Brancale
Vice President
Star Auto Sales
George
Mar 1, 2016
Great deal on my purchase.. Service people were very helpful.
2 of 2 people found this review helpful.
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JOHN
Dec 5, 2015
made the deal on the phone,excellent staff ,staff wanted to make you fell comfortable about your purchase. DROVE THE TRUCK HOME. Thanks Ladies John
1 of 1 people found this review helpful.
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Dec 7, 2015
Response from current dealership:
It was a pleasure meeting you and your father.  We are glad you are happy with the truck!

-Janine Brancale
Chris
Oct 2, 2015
This dealer was very professional and took excellent care of my needs. Would recommend to anyone.
3 of 3 people found this review helpful.
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