Southpoint Honda

Called dealership to inquire and get out of the door price for car. The price was $1500 more than listed. Individual said because I had no trade in and was not going to use their financing. I ceased communication. Supposedly those fees were in fine print. I felt deceived. I had planned to drive two hours to purchase car but when. Dealers choose not to be upfront about pricing it makes me question dealer integrity. I would have purchase at higher price had they been upfront about it. In addition paint protection was also added in… too many extra fees.

Was ready to deal, good car, good price. When I received total invoice there were about $3000 additional charges, $1500 special coating, $900 admin fees, etc.. Had to walk away, felt like they were trying to gouge.

Santiago was very helpful and not pushy at all.

I liked the way i was treated and they didn’t play games with me.

Jay responded quickly and was very helpful. He took the time to try to make the deal but we could not get the numbers to work. Will keep in touch with Jay and hope to make a deal in the future

Excellent response, have asked for additional pics. Vehicle under serious consideration despite being several hrs away. Fits my requirements.

Josh was a great salesman and friendly enjoyed the personality

I went an hour one way after a long day at work. Then the car wasn't available. Wasn't saleable. Sometimes I wonder if it was a ploy to get people in. They did text message about 15 minutes from arriving there to tell me. But it's still uncool.

They announced a Honda Odyssey 2014 as no issues reported, and when you check the carfax for that car, it is showing that car had a small incident at the left side.

They did answer asking to set up a test drive, Am TX. When I ask about the accident the car had been involved in, they closed the add on CarGurus but active on other car sites. Car was over price. Would not trust them.

Good

Responded quickly and vehicle was as described. I bought a 2016 Honda Civic and am very happy with my purchase.

Sales person very helpful.

Very responsive

Jerrod was terrific and reviewed my needs. Unfortunately, I did not buy a car from him...

Responsive

Friendly, welcoming staff and stressless negotiation. We purchased a new Accord EX and were very pleased with the transaction.

Fast response

It was a Sunday but the dealer found me a better quote than my Bank. Im in love with my new ride.

Purchased a car from Crown, not the Kia however.

Very helpful, very professional! Would definitely recommend this dealer to anyone!

Very busy dealership but met all my expectations.

I was contacted immediately by Crown Honda, and the salesman was very helpful! I made arrangements with him to see and test drive the vehicle. It was clean and in great condition. The salesman was courteous and answered all of my questions. I purchased the vehicle, and I believe I am going to enjoy it! I am very satisfied with my experience with Crown Honda of Southpoint.

Wasn’t overall sold on the experience. Some of it was rough, including a salesperson getting a bit chippy and impatient with me. Still ended up buying a car because it was the best deal around, but the overall experience wasn’t what I thought it would be

Very prompt in responding. Answered all my questions.

Good dealer, just wrong color. Car was all it was said to me.

Came close to purchase but not fully transparent on numbers. When I pulled my deal and went with a competitor, their “best possible price” suddenly changed to a lower number.

He called and left a message. He haven't pursued me since.

Salesman JJ Brooks was busy but kept me involved. Car was as described on website. Only problem was finance branch forgot me and almost had me walk away. But bought car and happy with it so far. Worth a visit if you find a car there.

Great experience. This ad for this car on car gurus was wrong the car did not have a moon roof!!! I still ended up getting a car from here

Good experience

Bought this vehicle. Very friendly. Gave me up to 2 hrs to test drive. Had my mechanic check it out just to be sure. Slow to process everything, lots of paperwork, but otherwise a good experience.

Dealer was up front about vehicle could not get together on price

Responded very quickly...but.. They have their cars listed for one price on car gurus (cheaper) then for a lot more on their website by like 5k.. then blamed an error..and said it was more expensive... and they wouldn't honor that price. Also, it's not the first time either, after reading the reviews. Idk..

Quick reply

The dealer contacted me quickly, but the price represented on CarGurus was much lower than the one listed on the dealer website.

Excellent experience. Very helpful salesperson. Easy to work with staff.

Good experience and thoughtful people at each step of the purchasing process. A professional group and process helps the customer feel cared for and appreciated

Submitted credit ap. Never heard back. Whether it went through or not they still should have notified me. I will contact dealer. Overall experience -10. Thanks Rex

Even though the weren’t able to able as I had hoped they were very nice and they got responded to my email fast

Great dealer and pricing

This is a great dealership! "Semper Fi" Shawn is an excellent salesman, I cannot praise him enough! I'm sorry I didn't get to meet Greg, he got everything set up the day before I picked up the car. If you are looking for a car, do not hesitate to go to Crown Honda Southpoint.

Prompt response to question. Good customer service.

These guys were great. Didn’t pressure us and we left feeling happy about the deal, and knowledgeable about our new fancy car. We worked with Michael mostly (A+) and also Justin and rob.

Very pleased with the buying experience No pressure

I had some questions about the timing belt and where the car was from. she said she would get back to me. No one got back to me and none of the questions were answered not very good customer service

If I could give them negative stars I would!!! They were terrible. I went to go see a car I was really interested in that day. NEVER SAW IT. They literally sent me to 4 of there locations with lies saying it was there and when I got there they couldn't find it so they sent me to there next location saying it was there. I don't even think they knew where there car was. Never going back in my life.

Had a good experience. They worked to give me the price I wanted.

Very satisfied with service but I messed up and vehicle was sold before I was able to check it out. MY LOSS and MY FAULT!!!

Very quick to answer any questions

Very nice! Sergio assisted me! No hassle! Walked out smiling!

Exceptional experience. Bought the van. This is a "real" dealer,

Talked with Charles and he never got price together car was priced at one thing and then went up 1900 dollars

They responded very quickly to my emails and we're very professional and helpful and also very courteous!

they respond very quickly and was very helpful

A salesman called me but the car I went to see had already been sold. The manager gave us another option: a pre-owned Honda Civic. This dealer has no warrantees on the pre-owned cars.

Wonderful dealership...like how they follow up

excellent service and attention

Great service!

Good supplier, Too many extra charges on purchases!!

Internet sales contacted me through email and was very courteous.

Personal and professional

Dealer response was very late to respond, I had to inquire again just for them to tell me the car had been sold.

Went in for the car I wanted, and was out with my new used car in a couple of hours. Overall a good experience.

Dealer replied within minutes and even followed up the next day

Told me the car I was there to see had a recall and was unavailable. A waist of time.

They sold the car after I had told them I wanted the vehicle and would be coming back the next day to purchase.

These guys scheduled appointment to come and see the car, they said they have few car which match my request. Whe I went to see they had non and asked me to come couple of days later. They called me again and told me this time they have couple of them when I went again I found they wrongly tagged car model on intranet and they said someone wrongly did that and asked me to come again

Purchased my car from this dealership. No pressure, extremely fair pricing, easy process. Thank you!!

Shawn was great!

Daniel was very helpful and accommodating. The 2 1/2 hour drive was well worth my time and effort for the truck I purchased, and I would do business with this dealership again.

Very easy to deal with all the people the work there and they treated me excellent

Average experience, no surprises either way.

They did respond. And call a lot but could not fine me a cross tour in my price range.

Excellent to deal with. Met me half way, and a great trade in on my old car. Way better to deal with than any other dealer in the Triangle. Why do car places call themselves "Dealers" when they won't deal with you. Crown absolutely did deal. I a Toyota 2 years newer and $2000.00 cheaper than Fred Anderson.

Walter Sturdivant was very personable and helpful. Definitely the best experience I have had with a car salesperson. Not too pushy, and came off as genuinely wanting to help us make the best decision.

Worst car dealership experience of my life! Crown Honda had me waiting for 3 1/2 hours for finance, finally they were ready to close and told me to come back in on Monday. When I came back in, they realized the vehicle that I wanted was sold. They never even tried to make it up to me. A few days later I went to Leith Honda in Raleigh and they gave me a great deal on a used vehicle that I drove off in within an hour and a half. Crown Honda needs to go back to school to learn what it's like to be a real dealership. Next year I will be buying a new Honda and when I do, I know who will not be getting my business.

Dealer responded promptly, but wasted a lot of my time with 7 back and forth emails when asked if they could match pricing from another dealer when a simple "yes I can" or "no I can't" would have sufficed. Turns out they were almost $1000 dollars higher in price for the same car. It is a shame because I like their service department and would much rather have bought the car from them.

They got back to me on the price, and called me.

has been in touch

We worked with Joe and he was GREAT!! He was real and not pushy or annoying to talk to like most of the other 6 car dealers we spoke to the day before. As long as we are in NC we will go through Joe at Crown Honda

Not impressed with salesman on second visit. A little pushy in the end and walked away in a huff when I received a phone just before I was leaving. He wanted a commitment and I wanted to think about it. The car smelled of mildew bad. I am certain there were other issues as it was 20 years old. I just wanted to do some more research on it. I decided that for the money being asked I would do better to keep looking.

Found exactly what I wanted at a fair price. They have called back several times to confirm I am still happy with the car.

Tim Kirkpatrick is an excellent salesperson. Excellent correspondence, and a pleasure to talk with. Great dealership.